2007 Volkswagen Jetta
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 201 owner complaints filed for this model year. This is the 15th highest complaint count among 26 Jetta model years with reports.
Of the 2007 reports, 11 involved a crash and 7 involved a fire. 14 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 10, 2010
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.
IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 10V621000 on NHTSA.gov
Power train, driveline, driveshaftMay 19, 2009
VOLKSWAGEN IS RECALLING 25,594 MY 2006-2009 JETTA 5TH GENERATION EQUIPPED WITH 2.01 ENGINE. THE FASTENING SCREW CONTACT SURFACES ON THE DRIVESHAFT COVER PLATE MAY NOT HAVE BEEN MANUFACTURED TO FACTORY SPECIFICATIONS. SOME SCREWS MAY NOT HAVE BEEN TORQUED PROPERLY DURING ASSEMBLY AND COULD LOOSEN OVER TIME, CAUSING A KNOCKING SOUND WHEN THE VEHICLE IS IN MOTION. THE DRIVESHAFT SCREWS COULD LOOSEN TO THE POINT WHERE THE DRIVESHAFT DETACHES FROM THE GEARBOX.
IF THE VEHICLE IS MOVING WHEN THIS HAPPENS, THE DETACHED DRIVESHAFT COULD CAUSE DAMAGE THE GEARBOX HOUSING. A DAMAGE GEARBOX HOUSING COULD LEAK GEARBOX OIL ONTO THE STREET AND CREATE A RISK OF A VEHICLE CRASH FOR BOTH THE DRIVER AND OTHER MOTORISTS.
DEALERS WILL INSPECT THE DRIVESHAFT SCREWS AND REPLACE THE SCREWS FREE OF CHARGE. THE RECALL BEGAN ON JUNE 24, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V164000 on NHTSA.gov
Exterior lighting, headlightsSep 24, 2007
CERTAIN VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." SOME VEHICLES MAY NOT HAVE HAD A REQUIRED CAP INSTALLED WHICH DISABLES THE HEADLIGHT HORIZONTAL AIM AND SOME VEHICLES MAY CONTAIN A CAP THAT DISABLES THE VERTICAL AIMING SCREW.
NONCOMPLIANCE CAN INHIBIT PROPER HEADLAMP AIM ADJUSTMENT FOR ROADWAY ILLUMINATION, IMPROPERLY AIMED HEADLAMPS COULD CAUSE REDUCED ROAD VISIBILITY, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT FOR THE PRESENCE OF A CAP IN THE SOCKET OF THE LOW BEAM HORIZONTAL AIMING SCREW AND INSTALL ONE IF MISSING, AND INSPECT FOR THE PRESENCE OF A CAP IN THE SOCKET OF THE VERTICAL AIMING SCREW AND IF PRESENT, THE CAP WILL BE REMOVED. THE RECALL WILL BEGIN ON OCTOBER 31, 2007. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Campaign 07V442000 on NHTSA.gov
Representative owner complaints
201 reports, newest first.
Other or unspecified, May 27, 2018
I WAS UNABLE TO TURN THE KEY IN THE IGNITION IN ORDER TO TURN THE CAR OFF. WHEN I HAD STARTED THE CAR IT DID SEEM LIKE THE KEY WAS NOT TURNING AT FIRST, BUT THEN IT STARTED LIKE NORMAL. ONCE I DROVE TO MY FIRST DESTINATION I WAS UNABLE TO TURN THE CAR OFF, SO I DROVE TO A REPAIR SHOP WHERE THEY HAD TO TAKE APART THE IGNITION SWITCH AND STEERING WHEEL COLUMN TO TURN THE CAR OFF.
Suspension, Electrical system, Service brakes, Nov 24, 2017
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. IN ADDITION, THE VEHICLE SHOOK AND PREVIOUSLY MADE ABNORMAL NOISES. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (TIMMONS VOLKSWAGEN OF LONG BEACH, 3940 CHERRY AVE, LONG BEACH, CA, 90807) WHERE IT WAS DIAGNOSED THAT THE STARTER FAILED, THE BRAKE BOOSTER VACUUM WAS LEAKING OIL, THE DRIVER AND PASSENGER OUTER CV BOOTS WERE TORN/WORN, AND THE SWAY BAR LINK WAS FRACTURED. ALL THE PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 50,200.
Electrical system, Nov 13, 2017
KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE.
Power train, Nov 7, 2017
I BOUGHT THIS VEHICLE IN 2015, IT HAD 72K MILES THEN, NOW IT HAS 90K MILES. THE LAST 1 YEAR I HAVE BEEN HAVING ISSUES WITH THE VEHICLE JERKING WHEN IT WARMS UP ENOUGH ESPECIALLY WHEN I GET TO A STOP LIGHT AND START DRIVING, OFTEN TIMES THE ENGINE REVVS UP SO MUCH AS IF SOMEONE HIT ME FROM BEHIND AND THEN SETTLES DOWN. VW DID EXTEND THE WARRANTY KNOWING ABOUT THIS DEFECT UP TO 100K AND 6 YEARS WHICHEVER COMES FIRST. THERE ARE A LOT OF FORUMS WHERE SEVERAL OF THE AFFECTED ARE DISCUSSING THIS ISSUE. THIS ISSUE HAPPENS FOR AUTO TRANSMISSION VEHICLE. NOT SURE WHY THIS WAS NOT CONSIDERED A RECALL, SINCE THE GEAR GOES UP BY ITSELF OFTEN TIMES AS IF I MAY HIT THE VEHICLE ON THE FRONT. THE ISSUE IS WITH TRANSMISSION VALVE THAT VW AGREED IS FOUND DEFECTIVE. I FEEL THAT THEY SHOULD MAKE IT A RECALL IF THE PART IF FOUND DEFECTIVE. IT IS AN EXPENSIVE PART AND THE PARTS AND LABOR COSTS ABOUT 2K. THIS ISSUE HAS IMPACTED PRETTY MUCH ALL THE VEHICLES MADE DURING 2005 UNTIL 2007 OR 2008 AND IS AFFECTING ALL 2.5 ENGINES ESPECIALLY THE WULFSBURG EDITION WHICH IS ONE OF THE HIGH END IN THAT MODEL. APPRECIATE IF YOU GUYS HAVE A LOOK AT THE PROBLEM AND DO THE NEEDFUL. THE PATTERN IS SUCH THAT THE VEHICLE RUNS JUST FINE WHEN JUST STARTED FOR ABOUT 20 MINUTES, ONCE THE ENGINE WARMS UP THE VEHICLE WILL START ACTING UP, WHEN IN HIGH WAY WITH A STOP AND GO TRAFFIC OR AT LOCAL ROADS. THE ENGINE WILL REV UP TO 4 OR 5 SUDDENLY, THERE IS A LOT OF HESITATION, I HAVE TO GIVE VERY LIGHT ACCELARATION IN ORDER TO AVOID HITTING THE VEHICLE ON THE FRONT. IT BECOMES LIFE THREATENING OFTEN TIMES.
Air bags, Oct 5, 2017, fire
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED INTERMITTENTLY. AN INDEPENDENT MECHANIC WAS MADE AWARE OF THE FAILURE AND PERFORMED A DIAGNOSTIC THAT DETERMINED THAT THE PASSENGER AIR BAG AND THE REAR SEAT AIR BAGS WERE FAULTY. IN ADDITION, WHILE THE VEHICLE WAS ON AN INCLINE, A BURNING ODOR ENTERED THE CABIN OF THE VEHICLE. AN UNKNOWN VOLKSWAGEN DEALER IN BENNINGTON, VERMONT WAS MADE AWARE OF THE FAILURE, BUT COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Electrical system, Other or unspecified, Engine, Sep 15, 2017
CAR JERKS, ONE FAN DO NOT WORK, OIL LEAK, WIND SHIELD WASHER AND COOLANT SYSTEM. BROUGHT CAR FROM DRIVE TIME IN FEBUARY 2013. I'VE NOTICED THESE PROBLEMS WHEN DRIVING AND PARKING. THE CAR OVER HEATS AS WELL. I ALSO NOTIFIED DRIVE-TIME AND WAS TOLD TO GET ANOTHER DIAGNOSTIC TEST. I DID NOT HAVE THE MONEY FOR ANOTHER.
Air bags, Jul 7, 2017
AIRBAG INDICATOR LIGHT HAS COME ON AND FOR THE MOST PART REMAINS ON. FOR SHORT PERIODS OF TIME THE LIGHT WILL GO OFF, BUT INEVITABLY, IT ALWAYS TURNS BACK ON. THIS IS VERY CONCERNING AND SEEMS TO BE A SYSTEMIC ISSUE WITH THIS MAKE AND MODEL YEAR. MANY REPORT AIRBAGS NOT DEPLOYING IN THE EVENT OF AN ACCIDENT. VOLKSWAGEN NEEDS TO DO THE RIGHT THING AND ISSUE A RECALL BEFORE THEY HAVE A PR NIGHTMARE BY PUTTING PROFIT MARGINS OVER THE LIVES OF THEIR CONSUMERS.
Air bags, Jun 30, 2017
TAKATA RECALL AIR BAG LIGHT
Electrical system, Seats, Mar 30, 2017
I WAS DRIVING TO WORK AND I FELT SOMETHING HOT ON MY BACK AND A BURNING SMELL. I PULLED OVER TO LOOK AND I HAD TWO BURN MARKS IN MY SEAT WITH A BIG BROWN BURN MARK DOWN THE SIDE ALONG WITH IT BURNING MY CLOTHES. I IMMEDIATELY TURNED THE SEAT WARMER OFF.
Suspension, Electrical system, Mar 7, 2017
REFERENCE 10959049 ADDITIONAL INFORMATION. ON 04/01/2016 HAD THE IGNITION REPLACED IN THE VHEICLE AT THE DEALERSHIP. VEHICLE WOULD NOT ACCEPT THE KEY AFTER BEING PARKED, HOWEVER ALL LIGHTS, BLINKERS AND INDICATORS (DOOR OPEN DINGS) , RADIO FUNCTIONED AS IF THE KEY WAS IN THE IGNITION AND VEHICLE WAS RUNNING. VEHICLE TOWED TO DEALERSHIP FOR IGNITION REPLACEMENT.
Suspension, Mar 7, 2017
SUSPENSION RUSTED OUT...SPRINGS, ARMS, BUSHINGS, THE ENTIRE FRONT SUSPENSION SYSTEM BOTH LEFT SIDE AND RIGHT, WITH EXCEPTION OF THE SHOCKS. SUDDEN CLANKING NOISE, FRONT END SCRAPING THE UNEVEN ROADWAY SURFACE. VEHICLE PARKED UNTIL IT COULD BE LOOKED AT BY TECHNICIAN, AND THE FRONT END JUST RUSTED APART, INCLUDING SPRINGS FELL OUT UPON THE LIFT OF THE VEHICLE....ABSOLUTLEY NO TIRE WEAR TO INDICATE ANY ISSUE PRIOR, OR STEERING COMPROMISE...WAS TOLD BY THE TECHNICIAN THE "THIS USUALLY IS SEEN ON THE PASSAT, NOT JETTAS"....VEHICLE HAS 97000. MILES....VEHICLE IS DRIVEN HIGHWAY AND CITY STREET USE. VEHCILE WAS INVOLVED IN AND ACCIDENT, IT BEING STRUCK IN THE REAR END, WHILE IN MOTION ON A CITY STREET, VIOLENTLY BY ANOTHER VEHICLE ON 04/04/2014, DAMAGE TO THE TRUNK ,HATCH, REAR BUMPER, AND FIRING MECHANISM ON THE DRIVERS SIDE SEATBELT ENGAGED RENDERING THE SEATBELT UNABLE TO FUNCTION AND NEEDED REPLACED.
Steering, Feb 9, 2017
WHEN I INSERT MY KEY IT WILL NOT TURN. SOMETIMES IT WILL BUT IT IS REALLY STIFF AND SOMETIMES IT WILL ONLY LET ME TURN IT TO ACCESSORY. I AM WORRIED THAT WHEN I HAVE IT STARTED IT WILL NOT LET ME TURN IT OFF.
Air bags, Jan 26, 2017
PASSENGER FRONT AND SIDE AIRBAG SENSORS WENT BAD. WILL COST 1200.00 TO FIX BOTH. DRIVING AND LIGHT CAME ON. *TR
Vehicle speed control, Oct 5, 2016
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE MADE A KNOCKING NOISE AND ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000. THE VIN WAS NOT PROVIDED.
Air bags, Jul 20, 2016
AIRBAG SENSORS MALFUNCTIONING AT LEAST TWICE ON DAUGHTER'S JETTA. JUST HAD THE FAULTY WIRING UNDER THE DRIVER'S SEAT REPAIRED AND, A FEW DAYS LATER, LIGHT IS BACK ON WITH YET ANOTHER DIAGNOSIS FOR ANOTHER ISSUE WITH THE CRASH SENSOR, POTENTIALLY. SEE ON THIS FEED THAT MANY OTHERS HAVE THE SAME ISSUE. WHY IS VW NOT ISSUING A LIFETIME RECALL?
Air bags, Jun 30, 2016
I WANTED TO GET MINE CALL AIRBAG CHECK FOR THE AIRBAG RECALL. BECAUSE MINE SON DRIVE THIS CALL EVERY DAY. BUT IT NOT COMING UP YOUR SYSTEM FOR THE RECALL WITH VIN. AND IT NEED TO BE ADDED BECAUSE MINE AIRBAG LIGHT COMING ON NOW AT ALL THIS TIME. PLEASE ADD IT PLEASE THANKS
Power train, Exterior lighting, Air bags, Jun 29, 2016
I HAD ISSUES WITH THE FUEL SYSTEM AND AIR BAG LIGHT ON JUST STARTED. BUT DEALER CARMAX DID NOT TELL ABOUT ANY RECALL FOR THE FUEL SYSTEM FEW YEARS AGO. BUT I JUST SEEN THAT IN YOUR SYSTEM. AND CAR MAX CHANGED ME A LOT OF MONEY FOR THE FUEL SYSTEM BEING REPLACE AROUND FEB/2016. SO CAN SOME PLEASE HELP ME WITH THIS ISSUES. AND WANTED TO WILL CARMAX BE ABLE GET REIMBURSE FOR THEM THANKS
Engine, May 12, 2016
ENGINE SHUTS OFF WHILE DRIVING. HAPPENED MULTIPLE TIMES, HAD IT TOWED TO AN AUTO SHOP THAT WORKS W/MY USED CAR WARRENTY, THEY TESTED GENERATOR AND BATTERY AND BOTH WERE GOOD. NO RECALLS ON MY VIN HOWEVER, I DID SEE RECALL# 14E007000 ON 2007 JETTA'S AND IT STATES THE ENGINE COULD SHUT OFF DUE TO TIMING BELT FROM FAULTY WATER PUMP.
Engine, Apr 13, 2016
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED AND THE TRANSMISSION WARNING LIGHT ILLUMINATED IMMEDIATELY AFTER THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS, HOWEVER THE DETAILS OF THE DIAGNOSIS WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.
Electrical system, Exterior lighting, Visibility/wiper, Dec 7, 2015
I JUST RECENTLY BOUGHT THE CAR NOT EVEN 6 MONTHS AGO, CERTIFIED PRE OWNED, I NOTICED ABOUT A WEEK AFTER HAVING IT THAT TWO OF MY DOORS DO NOT LOCK AT ALL. ALSO MY HEAD LIGHTS STAY ON 24/7 WHILE MY CAR IN TURNED TO THE ON POSITION. WHEN I'M ON THE HIGHWAY THE CAR SHAKES REALLY BAD WHEN I HIT 60 MPH OR HIGHER. THIS CAR IS A PIECE AND I DON'T RECOMMEND ANYONE WITH A CHILD TO PURCHASE THIS CAR. IT IS UNSAFE AND UNPROFESSIONALLY DESIGNED.
Engine and engine cooling, Nov 30, 2015
LETTER FROM CONGRESSMAN HILL ON BEHALF OF HIS CONSTITUENT (NO NAME WAS GIVEN) RE CONCERNS ABOUT HIS 2007 VOLKSWAGEN GROUP (VW) JETTA'S ENGINE STALLING WHILE DRIVING. *SMD
Power train, Electrical system, Air bags, Nov 10, 2015
MY VEHICLE HAS APPROXIMATELY 165K MILES. RIGHT AT ABOUT 120K MILES, THE TRANSMISSION STARTED SHIFTING HARSHLY. AT TIMES, THE TRANSMISSION WOULD GET STUCK AT 3RD GEAR, AND THE TRANSMISSION INDICATOR PANEL LIGHTS UP PRND ALL AT ONCE. THIS USUALLY HAPPENS WHEN DRIVING HILLS, OR STOP AND GO DRIVING. MY AIRBAG LIGHT IS ALSO ON CONSTANTLY. I'VE HAD THE ISSUE FIXED PREVIOUSLY, HOWEVER, THE ISSUE HAS RETURNED. LASTLY, MY PASSENGER SIDE DOOR DOES NOT LIKE ALL THE TIME. I'VE TRIED TO REMOTELY AND MANUALLY LOCK THE DOOR; HOWEVER, IT IS NOT WORKING PROPERLY.
Seats, Oct 23, 2015, fire
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 20 MPH WITH THE SEAT WARMERS ACTIVATED, THE DRIVER SIDE SEAT WARMER IMMEDIATELY OVERHEATED AND BURNED THE CONTACT. MEDICAL ATTENTION WAS NOT REQUIRED. THE FAILURE PERSISTED EVEN AT THE LOWEST SETTING. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Electrical system, Seats, Sep 26, 2015
ON SEPTEMBER 21, 2015, AT APPROXIMATELY 8:00 AM IN THE MORNING, MY SEAT WARMERS HAD BURNT OUT. I WAS ON MY WAY TO WORK; IT WAS A CHILLY MORNING SO I TURNED THE SEAT WARMER ON TO 4. THE HIGHEST IT GOES UP TO IS 5. SOON AFTER, I FELT IT WAS A BIT TOO HOT. WHEN I LOOKED DOWN, I SAW SMOKE! I COULD NOT STOP ANYWHERE SO I IMMEDIATELY TURNED OFF THE SEAT WARMER. I REMAINED CALM UNTIL I ARRIVED TO A STOP LIGHT. WHEN I LOOKED BEHIND ME I NOTICED 3 HOLES IN MY SEAT. TWO LITTLE ONES AND ONE BIG ONE. YOU CAN SEE THE BURNT WIRES. I WAS SO ANGRY BY THE TIME I GOT TO WORK. I DROVE OVER TO VW NEMER IN LATHAM, NY TO HAVE THEM CHECK IT OUT AND MAKE SURE THERE WAS NO ENGINE PROBLEM. THE SERVICE REP. WAS NOT SYMPATHETIC AND NOT VERY POLITE. HE KEPT SAYING I SHOULD HAVE CALLED AND I SHOULD HAVE MADE AN APPOINTMENT. I TOLD HIM I WAS GOING TO STAY THERE AND WAIT TO FIND OUT THE RESULTS. HE CAME BACK TO TELL ME THAT THE SEAT WARMER BURNT OUT AND THAT WAS ALL. HE ALSO TRIED TO GET ME TO FIX MY BRAKES (I DID NOT COME IN FOR BRAKES). HE TOLD ME I WOULD NEED NEW WIRING AND SEAT COVERS (LEATHER) TO FIX IT. I HAD AN EXTENDED WARRANTY AND HAD TO PAY A $100 DEDUCTIBLE. I AM NOT PAYING THAT DEDUCTIBLE. HOWEVER, IT DOES NOT MATTER, BECAUSE FOR SOME REASON MY WARRANTY EXPIRED, BUT MY CAR HAS NOT REACHED 100,000 MILES YET... I HAVE WRITTEN A COMPLAINT TO VW DEMANDING SOME TYPE OF RESOLUTION. THEY NEED TO CHECK THEIR CARS VERY THOROUGHLY. I READ THAT THERE WAS ANOTHER SEAT WARMER INCIDENT THAT HAPPENED IN CANADA AND VW DID NOT TAKE RESPONSIBILITY FOR IT. I AM AFRAID TO TURN ON ANY HEATING SYSTEM IN THE CAR NOW, BECAUSE IT TOO MIGHT FAIL AND SHOCK ME. I HAVE PICTURES TO SHOW MY TORN SEATS. I CAN SEND THEM IF NEEDED.
Other or unspecified, Aug 11, 2015
PURCHASED 2007 VW JETTA VEHICLE AND NOTICED A WEEK LATER THAT THE REAR DRIVERS SIDE DOOR WILL NOT WORK. HAD IT REPAIRED FOR NEARLY $500 AND BEFORE I COULD GET HOME THE FRONT PASSENGER'S DOOR STOPPED PROPER FUNCTION. THIS LEADS ME TO BELIEVE THAT THERE ARE DEFECTIVE ACTUATORS INVOLVED WITH SO MANY MALFUNCTIONS. THIS I WOULD CONSIDER AS A SAFETY HAZARD THAT THE MANUFACTURER NEEDS TO ADDRESS FOR THE CONSUMERS.