2007 Volkswagen Jetta
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 201 owner complaints filed for this model year. This is the 15th highest complaint count among 26 Jetta model years with reports.
Of the 2007 reports, 11 involved a crash and 7 involved a fire. 14 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 10, 2010
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.
IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 10V621000 on NHTSA.gov
Power train, driveline, driveshaftMay 19, 2009
VOLKSWAGEN IS RECALLING 25,594 MY 2006-2009 JETTA 5TH GENERATION EQUIPPED WITH 2.01 ENGINE. THE FASTENING SCREW CONTACT SURFACES ON THE DRIVESHAFT COVER PLATE MAY NOT HAVE BEEN MANUFACTURED TO FACTORY SPECIFICATIONS. SOME SCREWS MAY NOT HAVE BEEN TORQUED PROPERLY DURING ASSEMBLY AND COULD LOOSEN OVER TIME, CAUSING A KNOCKING SOUND WHEN THE VEHICLE IS IN MOTION. THE DRIVESHAFT SCREWS COULD LOOSEN TO THE POINT WHERE THE DRIVESHAFT DETACHES FROM THE GEARBOX.
IF THE VEHICLE IS MOVING WHEN THIS HAPPENS, THE DETACHED DRIVESHAFT COULD CAUSE DAMAGE THE GEARBOX HOUSING. A DAMAGE GEARBOX HOUSING COULD LEAK GEARBOX OIL ONTO THE STREET AND CREATE A RISK OF A VEHICLE CRASH FOR BOTH THE DRIVER AND OTHER MOTORISTS.
DEALERS WILL INSPECT THE DRIVESHAFT SCREWS AND REPLACE THE SCREWS FREE OF CHARGE. THE RECALL BEGAN ON JUNE 24, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V164000 on NHTSA.gov
Exterior lighting, headlightsSep 24, 2007
CERTAIN VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." SOME VEHICLES MAY NOT HAVE HAD A REQUIRED CAP INSTALLED WHICH DISABLES THE HEADLIGHT HORIZONTAL AIM AND SOME VEHICLES MAY CONTAIN A CAP THAT DISABLES THE VERTICAL AIMING SCREW.
NONCOMPLIANCE CAN INHIBIT PROPER HEADLAMP AIM ADJUSTMENT FOR ROADWAY ILLUMINATION, IMPROPERLY AIMED HEADLAMPS COULD CAUSE REDUCED ROAD VISIBILITY, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT FOR THE PRESENCE OF A CAP IN THE SOCKET OF THE LOW BEAM HORIZONTAL AIMING SCREW AND INSTALL ONE IF MISSING, AND INSPECT FOR THE PRESENCE OF A CAP IN THE SOCKET OF THE VERTICAL AIMING SCREW AND IF PRESENT, THE CAP WILL BE REMOVED. THE RECALL WILL BEGIN ON OCTOBER 31, 2007. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Campaign 07V442000 on NHTSA.gov
Representative owner complaints
201 reports, newest first.
Tires, Jun 26, 2008
2007 VOLKSWAGEN JETTA SUFFERED A TIRE BLOW OUT. CONSUMER STATES THAT THE TIRES SIDEWALL RIPPED OPEN A 2-INCH HOLE. THIS CAUSED THE VEHICLE TO JUMP ONTO THE SHOULDER AND THE VEHICLE ALMOST ROLLED DUE TO THIS FAILURE. *KB THE CONSUMER STATED WHY GETTING THE OIL CHANGED, HE NOTICED THE FRONT TIRES HAD LARGE BULGES ON THE SIDEWALL. THE CONSUMER STATED 3 TIRES HAVE BEEN REPLACED ON THE VEHICLE. *JB
Service brakes, Hydraulic, Parking brake, Apr 23, 2008
PARKING BRAKE WAS NOT ADJUSTED PROPERLY FROM THE FACTORY CAUSING PREMATURE BRAKE PAD WEAR. TOO SOON TO BE CAUGHT DURING SERVICE INTERVALS THEREBY MAY HAVE CAUSED BRAKE FAILURE LEADING TO AN INCIDENT AND/OR CAUSED DAMAGE. *TR
Service brakes, Hydraulic, Apr 22, 2008
I NOTICED GRINDING IN THE REAR BRAKES AFTER ONLY 20,000 MILES ON MY 2007 VW JETTA 2.0 TURBO. NO WARNING LIGHTS, NO WEAR SENSOR TRIPS, NO INDICATION OF BRAKE PAD FAILURE. I TOOK THE CAR IN FOR SERVICE IN MONROE, MICHIGAN AND I WAS TOLD THAT VW REAR BRAKES WEAR OUT FASTER THAN THE FRONT BRAKES AND THAT IT WAS NORMAL, EVEN AFTER 20K MILES. IF THIS IS THE CASE, THAN WHY DO THEY PUT THE ELECTRONIC WEAR SENSORS ON THE FRONT BRAKES INSTEAD OF THE REARS??? I WAS TOLD THAT SINCE IT WAS NORMAL WEAR, THAT I WOULD BE RESPONSIBLE FOR BRAKE PAD REPLACEMENT COSTS. I ARGUED THAT SOMETHING MUST BE WRONG IF THE PADS ARE WEARING OUT SO QUICKLY AND WITH NO WARNING. THEY REFUSED TO COVER IT UNDER WARRANTY AND MADE NO ADJUSTMENT OR INVESTIGATION AS TO WHY THIS HAPPENED. *TR
Fuel system, Gasoline, Mar 22, 2008
2007 JETTA 2.5L WOLFSBURG EDITION (5SP MANUAL) WITH 9,500 MILES ABRUPTLY LOSES POWER WHEN REVVED TO 3000 RPM FOLLOWED BY A SOLID YELLOW CEL. WALK-IN AT DEALER SERVICE, IN AND OUT 1 HOUR, THEY SAID DIAGNOSTIC SHOWS KNOCK SENSOR WAS AT FAULT AND CLEANED AND REPLACED WITH ORIGINAL KNOCK SENSOR. 200 MILES LATER, SAME ISSUE - NO THROTTLE RESPONSE AT 3000 RPM, FOLLOWED BY SOLID YELLOW CEL. DEALER SAYS OK TO DRIVE ON, COME IN NEXT APT. 5 DAYS LATER. CAR IN AND OUT SAME DAY, THEY CLEANED BOTH KNOCK SENSORS AND REPLACED WITH ORIGINALS AGAIN. 300 MILES LATER SAME PROBLEM - NO THROTTLE RESPONSE, CEL, ETC. THIS TIME DEALER REPLACED BOTH KOCK SENSORS WITH NEW ONES. THE SAME ISSUE REPEATS ANOTHER 2 TIMES. DEALER HAS BEEN IN TOUCH WITH VW TECH LINE SINCE EPISODE 3 BECAUSE THEY TELL ME IT IS A "WARRANTY ISSUE". THIS SAME SINGLE ISSUE HAS HAPPENED 5 TIMES IN TOTAL SPANNING 1,000 MILES IN 2 MONTHS. ALL REPAIRS COMPLETED BY LANGUAGE VW IN SCHENECTADY, NY. *TR
Service brakes, Hydraulic, Feb 20, 2008
I PURCHASED A NEW 2007 VOLKSWAGEN JETTA IN DECEMBER 06 FROM TREND MOTORS ROCKAWAY NJ. THE WEEK OF FEB 18TH 2008, MY BRAKES FELT MUSHY. I DO NOT PUT MANY MILES ON MY CAR BECAUSE I WORK CLOSE TO HOME (4 MILES ONE WAY) THE CAR HAS 17,000 MILES, I TOOK MY CAR INTO THE DEALER 02/20/08 AND LET THE DEALER KNOW WHAT WAS GOING ON WITH MY BRAKES. I WAS INFORMED THAT THE BACK BRAKES NEED TO BE REPLACED (ROTORS & PADS). I COULD NOT BELIEVE THE BACK BRAKES WORE OUT BEFORE THE FRONT? I NEVER HAD THIS HAPPEN TO ME. THE COST OF THE REPAIR WOULD BE $380.00 AND IT WAS NOT COVERED UNDER THE WARRANTY. I ASKED IF THERE WAS ANY DEFECTS ON THE BACK BRAKES BECAUSE I HAVE READ THERE WAS. THEY SAID THEY DID NOT KNOW OF ANY DEFECTS AND THEY GAVE ME A NUMBER TO CALL (CUSTOMER RELATIONS TO SEE THEY COULD ASSIST ME). I VOICED MY COMPLAINT WITH CUSTOMER RELATIONS AND GAVE THE SAME INFORMATION. I WAS TOLD THAT I NEEDED TO LET THEM TALK TO THE DEALER AND THE LATEST THAT I WOULD HEAR FROM THEM WAS THE NEXT DAY. I JUST CAN?T BELIEVE THAT THE BACK BRAKES WOULD WEAR BEFORE THE FRONTS? I AM A SAFE CAUTIOUS DRIVER AND I CAN'T UNDERSTAND THIS? THIS IS HIGHLY UNUSUAL. I HAVE PURCHASED SEVERAL CARS, TOYOTA, MAZDA, FORDS AND HAVE NEVER EXPERIENCED ANYTHING LIKE THIS. YOUR ASSISTANCE WOULD BE GREATLY APPRECIATED. *TR
Service brakes, Hydraulic, Air bags, Jan 22, 2008
I BOUGHT MY CAR LAST YEAR 02/15/2007, ITS A VOLKSWAGEN JETTA WOLFSBURG EDITION YR. 2007.. HERE ARE THE INCIDENTS WITH MY CAR: 1) 08/06/ 2007- HORN IS NOT WORKING. ACCORDING TO VW SERVICE MEN THEY FOUND A FAULTY SPIRAL SPRING VIA GFF TEST PLAN R&I DRIVER AIRBAG, STEERING WHEEL, COLUMN TRIM AND STEERING COLUMN ELECTRONICS CONTROL MODULE R&R SPIRAL SPRING AND PERFORMED BASIC SETTINGS DURING ROAD TEST AND CKL'D OK. 2) 08/06/ 2007- AIRBAG LIGHT INDICATOR IS ON. ACCORDING TO VW SERVICEMEN THEY FOUND A FAULT FOR THE DRIVER SIDE AIRBAG IGNITER RESISTANCE TOO HIGH AFTER UNPLUGGING THE COMPONENT AND REPLACING IT WITHIN A KNOWN GOOD ONE FOUND THAT THE VALUE IN THE MEASURE VALUE BLOCKS DIDN'T CHANGE AND CHECKING THE STEERING WHEEL CONTROL MOUDLECONNECTORS TO SEE IF THEY WERE DAMAGED THEY FIGURED IT COULD ONLY BE THE SPIRAL SPRING THAT IS FAULTY. ORDERED SPIRAL SPRING. 3)11/08/ 2007- PERFORMED RECALL Q-8 / INSPECT HEADLIGHTS 4) 01/08/2008- BREAK IS MAKING NOISE.. ACCORDING TO VW SERVICE MEN THEY CHECKED FOR NOISE FROM BRAKES, FOUND REAR BRAKE PADS WERE METAL TO METAL. REPLACED REAR BRAKE PADS AND ROTORS. FOUND E-BRAKES CABLES ADJUSTED TOO TIGHT ADJUSTED CABLES. FOUND REAR CALIPERS DRAGGING. REPLACED BAD CALIPERS AND PERFORMED TEST DRIVE. 4) 01/19/ 2008- WHEN I TURNED ON MY AIRCONDITIONER ON LAST SATURDAY, 01/19/ 2008 A SMOKED IS COMING OUT THROUGH MY RITE REAR TIRE AND IT SMELLS LIKE SOMETHING IS BURNING. I CALLED THE VW SERVICE THEY SAID I CAN COME IN ON MONDAY ANYTIME TO HAVE IT CHECKED. I DID COME IN YESTERDAY MONDAY, JANUARY 21, 2008 TO HAVE IT CHECKED ONE OF THE SERVICE MEN TEST DRIVE THE CAR WITH ME BUT THEN THERE IS NO SMOKE COMING OUT ANYMORE SO WHAT HE ADVISED ME TO DO IS JUST TAKE MY CAR WITH ME AGAIN AND IF IT HAPPENS AGAIN THEN COME BACK. HE JUST LOOK AROUND MY CAR AND THE HOOD AND DIDN'T FIND ANYTHING WRONG. MY CONCERNS IS I DON'T THINK AM SAFE DRIVING MY CAR ANYMORE BECAUSE I DON'T KNOW WHAT'S GOING HAPPEN NEXT, AND I THINK MY CAR WILL BE CONSIDERED AS A LEMON CAR. *TR
Air bags, Equipment, Jan 21, 2008
AIR BAG LIGHT COMES ON AND STAYS ON IN THE VEHICLE UNTIL ENGINE IS STOPPED. THIS HAS BEEN GOING ON SINCE I PURCHASED THE VEHICLE BACK IN JULY OF 2007. THEY'VE RESET THE CODES, REPLACED THE SEATBELT BUCKLE AND RESET THE CONNECTORS THAT HAVE SOMETHING TO DO WITH THE AIRBAGS AND NOTHING HAS WORKED. I'VE TAKEN IT BACK TO THE ORIGINAL DEALER (WHERE I PURCHASED THE CAR) FOUR TIMES FOR THE SAME PROBLEM AND IT'S STILL NOT FIXED. I'VE CALLED VOLKSWAGEN OF AMERICA ABOUT THIS PROBLEM AND THEY'VE DONE NOTHING. THEY SUGGESTED I BRING IT BACK TO THE DEALERSHIP. *TR
Service brakes, Hydraulic, Jan 9, 2008
AT 20,000 MILES MY LEASED 2007 VW JETTA'S REAR BRAKES STARTED SQUEAKING AND GRINDING. TOOK IT TO DEALERSHIP AND WAS TOLD THAT THE REAR PADS AND ROTORS NEED TO BE REPLACED ($350!). I'VE NEVER HAD A CAR WITH BRAKES PROBLEMS THIS EARLY, SPECIALLY A FRONT WHEEL DRIVE CAR. I DID SOME RESEARCH AND I SEE THAT THIS SEEMS TO BE A MANUFACTURING DEFECT AND VW SHOULD ACKNOWLEDGE IT AND FIX IT AT NO COST TO THE CUSTOMER. *TR
Exterior lighting, Dec 18, 2007
I AM COMPLAINING ABOUT BEING ASKED TO SCHEDULE A RECALL REPAIR WITH OTHER RECOMMENDED SERVICE. *TR
Service brakes, Hydraulic, Nov 30, 2007
REAR BRAKES I FEEL THEIR IS A DEFECT. HAVE REPLACED THEM ONCE AT ABOUT UNDER 13 THOUSAND MILES AND AGAIN NOW OVER 13 THOUSAND MILES THE VEHICLE HAS THE SAME ISSUE. IT IS NOT REASONABLE FOR REAR BRAKES TO WEAR DOWN BEFORE THE FRONT. NOW VOLKSWAGEN IS GIVING ME THE RUN AROUND. IT HAS LESS THAN A YEAR SINCE PURCHASE AND I HAVE TO SPEND ANOTHER 5 HUNDRED DOLLARS TO GET THESE FIXED. I CAN BE GOING THROUGH BRAKES LIKE THAT. *TR
Air bags, Nov 26, 2007, crash
I WAS INVOLVED IN A SIDE CRASH AND THE DRIVER AIR BAG, DASH AIRBAG AND PASSENGER AIR BAG ALL DEPLOYED. THE DASHBOARD AIRBAG DEPLOYED WITH SUCH FORCE, IT BROKE THE REAR VIEW MIRROR OFF OF THE WINDSHIELD AND CRUSHED MY HAND BETWEEN IT AND THE DRIVER AIRBAG, WHICH BROKE ALL THE BONES IN MY HAND AND I HAD TO HAVE PINS PLACED IN MY HAND. *TR
Engine and engine cooling, Oct 14, 2007
ENGINE LOOSES SIGNIFICANT POWER AT HIGHWAY SPEEDS CAUSING IT TO BE UNABLE TO MAINTAIN PACE WITH TRAFFIC. AFTER RESTART RUNS OK. HAPPENS INTERMITTENTLY. *TR
Service brakes, Hydraulic, Oct 11, 2007
MY 2007 JETTA (WOLFSBURG EDITION) NEEDED NEW REAR BRAKES AND ROTORS AT 19K MILES. THIS DOES NOT SEEM LOGICAL. UPON FURTHER RESEARCH AT MYCARSTATS.COM, I LEARNED THAT OTHER '07 JETTA OWNERS ARE EXPERIENCING THE SAME PROBLEM. THE COMPLAINTS FILED INDICATE POTENTIAL FAULTY REAR BRAKE ASSEMBLY. VW ONLY REIMBURSED ME 1/2 OF MY $800 REPAIR BILL, AND WOULD NOT PAY FOR BRAKE FLUSH THAT WAS PERFORMED WITHOUT MY AUTHORIZATION BY THE VW DEALER WHERE SERVICED. *JB
Service brakes, Hydraulic, Oct 2, 2007
I HAVE A 2007 VOLKSWAGEN JETTA (WOLFSBURG EDITION). MY CAR HAS 17,000 MILES ON IT. I BROUGHT IT TO THE DEALER BECAUSE THE REAR BRAKES WERE GRINDING EXTREMELY LOUD. UPON INSPECTION I WAS TOLD THAT I NEEDED NEW REAR PADS AND ROTARS. I HAVE NEVER IN MY LIFE HAD TO REPLACE REAR BRAKES AND ROTARS AT 17,000. I PURCHASED THIS CAR BRAND NEW AND HAVE NOT EVEN HAD IT ONE YEAR. I DON'T THINK ANY CAR SHOULD HAVE REAR BRAKES COMPLETELY GO AT 17,000 MILES. *TR
Service brakes, Hydraulic, Sep 5, 2007
LEFT REAR BRAKE PAD METAL TO METAL AT 8000 MI. TOLD PARKING BRAKE WAS NOT ADJUSTED CORRECTLY AT THE FACTORY. DEALER REPLACED BOTH REAR ROTORS AND PADS. *TR
Service brakes, Hydraulic, Parking brake, Sep 5, 2007
I HAVE HAD SEVERAL PROBLEMS WITH MY 2007 VW JETTA 2.5 BUT THE MOST RECENT AND DISTURBING WAS A COMPLETE FAILURE OF THE REAR BRAKES DUE TO AN IMPROPERLY ADJUSTED PARKING BRAKE CABLE. THE FAULTY E-BRAKE CAUSED THE REAR BRAKE CALIPERS TO SEIZE, ATE THROUGH THE PADS, AND DAMAGED THE ROTORS. UPON TAKING IT TO THE DEALER I WAS INFORMED THIS WAS A FAIRLY COMMON PROBLEM WITH MY MODEL. AFTER DOING SOME RESEARCH ON THE INTERNET I CAME ACROSS DOZENS OF OTHER OWNERS WHO HAVE HAD THE SAME PROBLEM. WHILE MINE DID NOT RESULT IN AN ACCIDENT NOT HAVING THE USE OF THE REAR BRAKES WITH NO WAY OF TELLING IS DEFINITELY A CAUSE FOR CONCERN. PLUS WITH THE BRAKES SEIZED AND DRAGGING MY FUEL ECONOMY HAS SUFFERED GREATLY. I TOOK THE CAR IN AND HAD THE REAR CALIPERS, E-BRAKE, PADS, AND ROTORS COVERED UNDER WARRANTY BUT OTHER OWNERS HAVE HAD TO PAY AS MUCH AS $600.00 TO THERE LOCAL DEALERS WHO CALLED IT A WEAR ITEM. PLEASE LOOK INTO THIS AND FORCE VW TO TAKE OWNERSHIP OF THE PROBLEM AND RECALL THE VEHICLES BEFORE SOMEONE DOES GET KILLED DUE TO BRAKE FAILURE.
Electrical system, Aug 10, 2007
SPEEDOMETER READS INCORRECTLY. WHEN SPEEDOMETER READS 70 MPH, ACTUAL TRAVEL SPEED IS 65. THIS IS BASED ON MY GPS IN THE CAR. CALLED VW (REF#70260633) AND BOTH THE DEALERSHIP AND THE CUSTOMER CARE NUMBER SAID THAT A 5 MPH DIFFERENTIAL WAS WITHIN SAE SPECIFICATIONS. NOT KNOWING HOW FAST A CAR IS TRAVELING IS A ACCIDENT PRECURSOR. DRIVING TOO SLOW ON THE INTERSTATE CAN LEAD TO ACCIDENTS FROM THE REAR, AND TRYING TO GUESS HOW FAST YOU ARE GOING TO COMPENSATE CAN LEAD TO EXCESSIVE SPEEDS. *JB
Service brakes, Hydraulic, Jul 30, 2007
I PURCHASED A NEW 2007 VOLKSWAGEN JETTA IN JANUARY 07 FROM GOSSETT GERMANTON IN MEMPHIS TN. THE WEEK OF JULY 18TH, I STARTED HEARING MY BRAKES SQUEALING. I SAID TO MYSELF IT COULD NOT BE MY BRAKES. AT 17,800 MILES, MY BRAKES START RUBBING AND DOWN TO THE METAL. I TOOK MY CAR IN FOR SERVICE ON 7/27/07 AND LET THE DEALER KNOW THAT THIS CAR NEEDED NEW BRAKE PADS AND IT IS ONLY 6 MONTHS OLD. I WAS INFORMED BY KYLE, VW REPRESENTATIVE THAT THEY WOULD LOOK AT THE CAR AND WOULD LET ME KNOW IF THERE WAS A DEFECT ON THE BRAKES. SEVERAL HOURS LATER I WAS INFORMED THAT THERE WERE NO DEFECTS AND THAT THE COST OF REPAIR WOULD BE $380. I WAS TAKEN OFF MY FEET. I WAS ASKED TO CALL CUSTOMER RELATIONS TO SEE THEY COULD ASSIST ME. I VOICED MY COMPLAINT WITH CUSTOMER RELATIONS AND GAVE THE SAME INFORMATION. I WAS TOLD THAT I NEEDED TO LET THEM TALK TO THE DEALER AND THE LATEST THAT I WOULD HEAR FROM THEM WAS MONDAY. IT IS NOW MONDAY AND I HAVE YET TO HEAR FROM THEM OR VOLKSWAGEN. THERE IS NO WAY THAT I SHOULD BE RESPONSIBLE FOR BRAKE PADS FOR A 6 MONTH OLD CAR. I AM A SAFE CAUTIOUS DRIVER AND I CAN'T UNDERSTAND WHY THE DEALER DOES NOT WANT TO REPLACE THE BRAKE PADS. THIS IS HIGHLY UNUSUAL. I HAVE PURCHASED SEVERAL CARS, TOYOTA, MAZDA AND HAVE NEVER EXPERIENCED ANYTHING LIKE THIS. YOUR ASSISTANCE WOULD BE GREATLY APPRECIATED.
Power train, Jul 25, 2007
DRIVING DOWN ROAD AT NORMAL SPEEDS(55-65) AN ANNOYING CLUNKING CONSISTENTLY GOING ON UNDER FRONT DRIVERS SIDE OF CAR. TAKEN IT TO SENDELL VOLKSWAGEN 4-5 TIMES NOW AND A CV SHAFT IS BAD BUT THEY SAY VOLKSWAGEN OF AMERICA REFUSED REPAIR AND SAID DRIVE IT TIL IT BREAKS OR GETS WORSE! AND A CLUNKING NOISE IS COMING FROM TRANSAXLE AT LIGHT THROTTLE AT 55-60 AND OTHER SPEEDS WITH THE DSG GEARBOX. THEY HEARD IT AND `CAN'T SEEM TO PUT THEIR FINGER ON IT' SO THEY STUFFED FOAM UNDER PANELS INSIDE CAR TO DEADEN THE NOISE. STILL NO REPAIR TO DATE!! *JB
Service brakes, Hydraulic, Power train, Jul 23, 2007
TL*THE CONTACTS OWN A 2007 VOLKSWAGEN JETTA. THE CONTACT HAS BEEN EXPERIENCING BRAKE FAILURE SINCE THE FIRST TWO WEEKS AFTER THE VEHICLE WAS PURCHASED. HE STATED THAT THE BRAKES GRIND WHENEVER HE ATTEMPTS TO STOP. WHILE DRIVING 45 MPH, HE ATTEMPTED TO ACCELERATE AND THE VEHICLE HESITATED. ON JUNE 11, 2007, HE ARRIVED AT WELLESLEY VOLKSWAGEN AND SPOKE TO THE SERVICE MANAGER. THE SERVICE MANAGER ACKNOWLEDGED THAT THE TRANSMISSION WAS FAULTY AND DISCOVERED AN ERROR REGISTERED IN THE COMPUTER. WELLESLEY WOULD NOT PROVIDE A LOANER VEHICLE, BUT THE CONTACT WAS ABLE TO RETRIEVE HIS VEHICLE WITHIN A FEW DAYS. HOWEVER, THE BRAKES CONTINUE TO GRIND. HE CALLED VOLKSWAGEN, BUT NO ONE WOULD SPEAK TO HIM. THE CURRENT MILEAGE IS 3,000 AND FAILURE MILEAGE WAS 200. UPDATED 09/18/07. *JB UPDATED 01-16-08. *KB UPDATED *JB
Engine and engine cooling, Jul 20, 2007
THE VEHICLE HESITATES WHEN TAKING OFF FROM A STOP. I FEEL THIS IS UNSAFE BECAUSE THE DANGER OF BEING HIT IF YOU PULL OUT IN FRONT OF ANOTHER VEHICLE AND THE CAR HESITATES. IT APPEARS THAT ALL OF 2007 VW AUTOS DO THIS. I MET WITH A REPAIR MANAGER FROM BOARDWALK VW AND A REP FROM VW OF AMERICA. I WAS TOLD THAT THERE IS NOTHING TO REPAIR THAT THIS IS NORMAL. 3 OF 4 VEHICLES I DRAW DO IT. I ALSO ROAD IN ANOTHER VEHICLE AT THE DEALERSHIP AND COULD FEEL IT WHILE THE VW REP DROVE IT. I COULD SEE HIS BODY MOVE AS IT DID IT AND HE DENIED. I BOUGHT THE VEHICLE FOR MY TWIN DAUGHTERS THAT TURN 16 IN OCTOBER. THE VEHICLE IS UNSAFE AND REALLY UNSAFE FOR INEXPERIENCED DRIVERS. THE VEHICLE WAS BOUGHT NEW ABOUT 2 MONTHS AGO. *TR
Power train, Jun 25, 2007
DEFAULT CLUTCH FAILURE, I HAVE BEEN WATCHING THIS FORUM FOR A FEW DAYS, EVER SINCE THE 06 TDI JETTA CLUTCH STUCK TO THE FLOOR , OH YES ANOTHER CLUTCH PEDAL TO THE FLOOR!. WE WERE TOLD AT THE DEALERSHIP THAT IT WOULD BE UNDER WARRANTY, SAME OLD THING CUSTOMER ABUSE, $2700.00 LATER. REPLACED CLUTCH, PRESSURE PLATE, RELEASE BEARING, AND FLYWHEEL. I WAS SHOCKED. WE HAVE HAD MANY TRANSMISSION IN THE FAMILY WITH EVERYONE DRIVING AND NEVER A PROBLEM. THIS WAS OUR FIRST VOLKSWAGEN AND PROBABLY OUR LAST UNLESS VOLKSWAGEN DOES THE PROPER THING AND REIMBURSES US. ANYWAYS, AFTER THE SHOCK I MADE THEM GIVE ME THE OLD PARTS, PLUS CORE CHARGE OF $35.00, AND DID SOME RESEARCH AT TRANSMISSION SHOPS. AS FAR AS THE SHOPS WERE CONCERNED THERE WAS NO IMPROPER WEAR, NO BLUING, AND AS FAR AS THEY COULD TELL IT WAS CLUTCH FAILURE FROM DEFECTIVE PARTS. AFTER FURTHER RESEARCH, EARLY MODEL CLUTCHES HAVE BEEN TAKEN OFF THE MARKET AND REPLACED WITH AN NEWER STYLE. THIS IS A FACT, EVEN THOUGH THE PRESSURE PLATE AND CLUTCH ONLY NEEDED TO BE REPLACED VOLKSWAGEN HAD TO REPLACE THE FLYWHEEL AT A COST OF $1700.00. THE DEALERSHIP LIED TO ME FROM THE BEGINNING SAYING THAT THE NEW CLUTCH CAME IN A KIT ,AND THE FLYWHEEL WAS APART OF THAT KIT. AFTER TALKING TO A PARTS REPRESENTATIVE THEY WERE ALL SOLD SEPARATELY! SO WE ARE NOT DONE WITH THIS FIGHT. VOLKSWAGEN CUSTOMER CARE WAS NO HELP. BASICALLY, THE DEALER COULD MAKE THE CALL IF IT SHOULD BE UNDER WARRANTY OR NOT. WE ALSO FOUND OUT THAT THERE WERE BETTER AFTER MARKET CLUTCHES AVAILABLE. THE COST FOR AN OUTSIDE SHOP WAS QUOTED AT $1,0000.00 TO REPLACE PARTS AND LABOR. I WILL KEEP AN EYE ON THIS FORUM AND KEEP YOU POSTED. PS: ALSO, I POSTED A COMPLAINT AT THE NHTSA, THAT WILL BE #16, YES CANADIANS COULD POST COMPLAINTS THERE. GOOD LUCK. *AK
Steering, May 3, 2007
WHEN I BOUGHT MY BRAND NEW 2007 JETTA IN OCT 2006, WE THOUGHT THAT THE STEERING WHEEL WAS A LITTLE TOO EASY IN MANEUVERING. WHEN WE WENT TO VW TO CHECK IT, THEY SAID THAT THE HAD TO UPDATE THE SOFTWARE FOR THE STEERING WHEEL. ALTHOUGH WE DIDN'T GET INTO AN ACCIDENT, I WONDER HOW MANY OF THESE CARS GO OUT THE LOT WITHOUT KNOWING THAT THE SOFTWARE NEEDS TO BE UPDATED. OR WHAT OTHER SOFTWARE NEEDS TO BE UPDATED FOR THAT MATTER. *TR
Electrical system, Mar 23, 2007
I BOUGHT MY CAR AND SINCE DAY ONE THE CAR HAD A FAULTY CLOCK. THE CLOCK RUNS SUPER FAST, IT RUNS AHEAD OF TIME BY 5 HOURS IN A MATTER OF A WEEK. I HAVE CONTACTED DEALER AND VW OF AMERICA AND NOTHING HAS BEEN DONE; IT HAS BEEN 3 MONTHS NOW AND STILL NO REPAIR.*AK
Equipment, Mar 21, 2007
TL*- THE CONTACT OWNS A 2007 VOLKSWAGEN JETTA. THE RADIO WILL RANDOMLY PLAY EXTREMELY LOUD WITHOUT WARNING. THIS OCCURRED WHEN DRIVING AT ANY SPEED. THE DEALER STATED THEY ARE UNABLE TO DIAGNOSE THE FAILURE. THE CURRENT MILEAGE WAS 700 MILES.