2009 Volkswagen Jetta
Problems, recalls and owner-reported issues
Fuel system is the leading concern among 904 owner complaints filed for this model year. This is the highest complaint count among 26 Jetta model years with reports.
Of the 2009 reports, 31 involved a crash and 8 involved a fire. 17 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipDec 20, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
A loss of vehicle control can increase the risk of a crash.
Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 16V913000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 10, 2010
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.
IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 10V621000 on NHTSA.gov
Power train, automatic transmissionAug 20, 2009
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.
THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V333000 on NHTSA.gov
Power train, driveline, driveshaftMay 19, 2009
VOLKSWAGEN IS RECALLING 25,594 MY 2006-2009 JETTA 5TH GENERATION EQUIPPED WITH 2.01 ENGINE. THE FASTENING SCREW CONTACT SURFACES ON THE DRIVESHAFT COVER PLATE MAY NOT HAVE BEEN MANUFACTURED TO FACTORY SPECIFICATIONS. SOME SCREWS MAY NOT HAVE BEEN TORQUED PROPERLY DURING ASSEMBLY AND COULD LOOSEN OVER TIME, CAUSING A KNOCKING SOUND WHEN THE VEHICLE IS IN MOTION. THE DRIVESHAFT SCREWS COULD LOOSEN TO THE POINT WHERE THE DRIVESHAFT DETACHES FROM THE GEARBOX.
IF THE VEHICLE IS MOVING WHEN THIS HAPPENS, THE DETACHED DRIVESHAFT COULD CAUSE DAMAGE THE GEARBOX HOUSING. A DAMAGE GEARBOX HOUSING COULD LEAK GEARBOX OIL ONTO THE STREET AND CREATE A RISK OF A VEHICLE CRASH FOR BOTH THE DRIVER AND OTHER MOTORISTS.
DEALERS WILL INSPECT THE DRIVESHAFT SCREWS AND REPLACE THE SCREWS FREE OF CHARGE. THE RECALL BEGAN ON JUNE 24, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V164000 on NHTSA.gov
Representative owner complaints
904 reports, newest first.
Service brakes, Aug 28, 2017, crash
I PURCHASED THIS 2009 JETTA VW USED FROM MY DAUGHTER. SHE WAS ORIGINAL OWNER AND DILIGENT ABOUT KEEPING THE MAINTENANCE UP TO DATE. IT HAD 115,000 MILES WHEN I PURCHASED IT AND HAD TO REPLACE BATTERY AND REAR BRAKES WITHIN 3 MONTHS ALTHOUGH SHE HAD REPLACED REAR BRAKES 6 MONTHS EARLIER. MY COMPLAINT IS THE PARKING BRAKE NEVER SEEMED TO HOLD AND I WOULD NEED TO LEAVE THE CAR IN GEAR WHEN PARKING THE CAR ON A HILL. THE CAR HAD ROLLED BACK WHEN I LEFT THE CAR PARKED AT MY WORK 6 MONTHS AGO AND IT ROLLED BACK AND HIT THE SIDEWALK CURB. NO DAMAGE AT THE TIME. TODAY 8/28.17 I WENT TO THE STORE AND PARKED THE CAR OUTSIDE THE STORES ENTRANCE DOOR. THE LOT HAS A VERY SLIGHT SLOPE BUT GENERALLY LEVEL. I PULLED BACK ON THE HAND BRAKE WHICH SEEMED SECURE. WHEN I LEFT THE CAR I WAS GONE FOR LESS THAN 3 MIN WHEN I ENTERED THE STORE. I HAD FORGOTTEN MY CELLPHONE AND RETURNED TO THE CAR WHICH WAS ONLY 10 FT FROM DOOR. IT HAD ROLLED BACK ABOUT 50 FT AND HIT A TREE IN THE PARKING LOT.. THE CRASH CAUSED DAMAGE TO MY REAR RIGHT RIGHT FENDER AND QUARTER PANEL IN THE AMOUNT OF OVER $2000. THIS CRASH WAS DIRECT RESULT OF A FAULTY HAND BRAKE. IT WAS ONLY A MIRACLE THAT NO CAR OR CHILDREN WERE HIT BY THE CAR. ONLY A LONE TREE WAS DAMAGED. I BELIEVE THIS IS A DEFECT OF THIS MODEL. MY DAUGHTER CONFIRMED THAT THIS HAD ALSO OCCURRED WITH HER AFTER SETTING THE PARKING BRAKE TO HIS FULL STOP POSITION. I BELIEVE VW SHOULD TAKE RESPONSIBILITY FOR THE DAMAGES.
Other or unspecified, Service brakes, Aug 16, 2017
I GOT THE 2009 VW JETTA ON 8/2017 AT A USED CAR LOT I WENT ON WEBSITE VW SCHEDULE APPOINTMENT FOR A OIL CHANGE CHECK VIN # ON RECALL BY THEN IT COME UP RECALL CALLED THE NUMBER WEBSITE GAVE ME
Service brakes, Aug 10, 2017
MY ABS MODULE STOPPED WORKING OCT 2016, I HAD IT REPAIRED NOV 2016. I RECEIVED A SAFETY RECALL NOTICE FOR THE ABS MODULE FEB 2017. STATED WOULD REIMBURSE FOR REPAIRS IF THEY HAD ALREADY BEEN MADE. I MAILED REQUESTED INFORMATION 3/3/17. I PHONED ON 4-12-17 TO VERIFY IT WAS RECEIVED. I WAS TOLD IT WAS RECEIVED ON 3/9/17 AND WAS UNDER REVIEW. I WAS TOLD THAT THE RECALL WAS FOR A SPECIFIC PART, NOT THE ENTIRE ABS MODULE AND MY REPAIR BILL DID NOT HAVE THE PART NUMBER THAT WAS REPLACED ON IT. I WAS TOLD TO WAIT FOR A LETTER EXPLAINING WHAT FURTHER INFORMATION THEY WOULD NEED FROM MY MECHANIC AND I SHOULD HAVE THAT LETTER IN A COUPLE OF WEEKS. AFTER A MONTH AND RECEIVING NO LETTER I CALLED ON 5/17/17 AND WAS TOLD STILL UNDER REVIEW, I WOULD HAVE A RESPONSE IN 4 WEEKS. BY 6/23/17 STILL NO LETTER SO I CALLED AGAIN AND WAS TOLD BY THE REP SHE WOULD CALL ME BACK AFTER SHE LOOKED INTO IT. ON 6/26/17 THE VW REP PHONED ME AND STATED THEY WOULD NOT BE PAYING MY CLAIM BECAUSE I HAD THE ABS MODULE REPAIRED INSTEAD OF A COMPLETELY REPLACED. THIS IS THE EXACT OPPOSITE OF WHAT I WAS TOLD ORIGINALLY. I BELIEVE THIS TO BE A SCAM TO NOT HAVE TO PAY. PER THEIR ORIGINAL RECALL LETTER-ATTACHED-IT WAS A SPECIFIC DEFECT IN THE ABS SYSTEM AND NOT THE ENTIRE SYSTEM ITSELF. THE DECLINE LETTER THAT I RECEIVED-ATTACHED-STATES THAT IT WAS NOT COVERED BECAUSE I NEEDED TO REPLACE IT WITH A NEW ABS MODULE. CLEARLY THEY CHANGE THEIR STORY TO SUIT THEIR NEEDS.
Service brakes, Aug 5, 2017
PARTICIPATED IN VOLKSWAGEN RECALL INVOLVING THE ABS AND ESP WARNING LIGHTS AND SYSTEM FAILURE. MY VEHICLE PASSED THE 'SOFTWARE' TEST IN MARCH OF 2017, IN MAY OF 2017 I HAD REPLACED THE BRAKE PADS, ROTORS AND ONE CALIPER, APPROXIMATELY 2,000 MILES LATER ALL OF THE ABS, ESP AND BRAKE WARNING LIGHTS CAN ON. I TOOK THE CAR INTO THE REPAIR SHOP, THEY TOLD ME THAT THEY WOULD NOT RE-RUN THE SOFTWARE UPDATE, THE ABS COULD FAIL AND THEY WOULD NEED TO REPLACE THE ABS MODULE FOR A COST OF $1,700. THE ERROR CODE I WAS GIVEN AT THE DEALERSHIP IS 16352 014, WHICH INDICATES AN ELECTRICAL FAILURE IN THE UNIT, MY UNDERSTANDING IS THAT THIS FAILURE IS PART OF THE RECALL?
Electronic stability control (ESC), Service brakes, Jul 25, 2017
WHEN DRIVING ON A WINDEY ROAD THE ABS LIGHT CAME ON AND THE CAR WAS BREAKING FUNNY. I CHECKED ONLINE TO SEE IF THERE WAS ANY RECALLS ON MY VEHICLE AND FOUND THAT THE ABS MODULE SOFTWARE NEEDED TO BE UPDATED. THE RECALL ALSO STATED THAT THE ABS MODULE MAY NEED TO BE REPLACED DUE TO THIS PROBLEM. I TOOK IT IN AND HAD THE UPDATE INSTALLED, SO NOW THAT I HAVE IT BACK, IT IS WORSE THAN EVER. THEY SAID THAT I WOULD NEED TO REPLACE THE ABS MODULE FOR $1,6665 IN ORDER TO GET MY CAR WORKING RIGHT AGAIN. "WASN'T IT INCLUDED" I ASKED. THEY SAID IT WAS A SEPARATE PROBLEM AND THE ERROR CODE WAS NOT IN THE PERIMETERS. I'M NOT THE ONLY ONE WITH THIS PROBLEM DO TO VOLKSWAGEN'S SCREW UP WITH THE SOFTWARE. I'VE CHECKED AROUND AND THERE ARE MANY OTHERS THAT ARE HAVING THE SAME PROBLEMS. JUST THE OTHER DAY THE EPC LIGHT CAME ON AND THE SPEEDOMETER STOPPED WORKING BECAUSE APPARENTLY THE ABS MODULE ON THIS VEHICLE ALSO TRACKS YOUR SPEED. I'M NOT THE ONLY ONE AND THIS IS A BLATANT FAULT TOWARDS VOLKSWAGEN AND THEIR SHADY PRACTICE.
Service brakes, Jul 25, 2017
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING 50 MPH, THE BRAKE PEDAL FAILED TO OPERATE NORMALLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SUNTRUP VOLKSWAGEN (LOCATED AT 6000 S LINDBERGH BLVD SAINT, MO 63123 314-892 -8200) WHERE IT WAS DIAGNOSED THAT THE BRAKE CALIPER AND PARKING BRAKE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000.
Service brakes, Jul 19, 2017
ABS MODULE RECALL. I RECEIVED THE RECALL NOTICE FROM VW. PRIOR TO SCHEDULING A SERVICE APPOINTMENT WITH DEALER TO FIX THE ABS UNIT FAILED ON THE CAR. WHEN THE DEALER TESTED IT THEY SAID IT FALLS OUTSIDE OF THE VERY NARROW PARAMETERS THAT VW DEFINED TO COVER THE ABS MODULE FAILURE AND I WOULD NEED TO PAY $2,700 TO REPLACE THE ABS MODULE. THE SERVICE MANAGER CONFIDENTIALLY TOLD ME THEY ARE SEEING A LARGE NUMBER OF SUDDEN ABS MODULE FAILURES AND VW IS NOT COVERING VERY MANY. THEY WROTE THE RECALL AND TEST PROCEDURE TO AVOID HAVING TO COVER THE REPAIR. I BELIEVE THIS IS A BLATANT EFFORT BY VW TO AVOID THE EXPENSE OF ANOTHER COSTLY RECALL ON THE HEELS OF THE DIESEL DEBACLE. I BELIEVE THIS ABS SCANDAL IS A GREAT CANDIDATE FOR ANOTHER CLASS ACTION LAWSUIT AGAINST VW
Electronic stability control (ESC), Service brakes, Jul 18, 2017
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER UNION VOLKSWAGEN LOCATED AT 2155 US-22, UNION, NJ 07083; PHONE NUMBER: (908) 687-8000 WAS CONTACTED AND INFORMED THE CONTACT THAT THE MODULE NEEDED TO BE REPLACED BEFORE THE RECALL COULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-822-8987 AND WAS INFORMED THAT THE MODULE COULD NOT BE UPDATED BECAUSE THERE WERE FAULT CODES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Electronic stability control (ESC), Service brakes, Jul 18, 2017
VW REFUSING TO COMPLETE ABS MODULE RECALL BECAUSE ABS MODULE ALREADY HAS FAULT CODES STORED. THE POINT OF THE RECALL IS TO REPAIR OR REPLACE THE FAULTY ABS MODULES, BUT IN OUR CASE, SINCE THE MODULE ALREADY CONTAINS FAULT CODES, THE DEALERSHIP AND VW CORPORATE ARE REFUSING TO PERFORM THE SAFETY RECALL
Electronic stability control (ESC), Engine, Jul 16, 2017
WHILE DRIVING MY 2009 VW JETTA I WENT TO PULL OUT INTO INTERSECTION AND THE CAR SHUT OFF WITH NO WARNING. AT THIS TIME A LIGHT CAME ON THAT SAYS EPC AND PRIOR TO THIS MY CAR WOULD NOT START AND WOULD SAY SAFE ON WARNING LIGHTS. THIS IS A HAZARD TO DRIVE DOES ANYONE KNOW WHAT THE PROBLEM COULD BE AND WHEN ITEM IS REPLACED DO I HAVE TO HAVE THE COMPUTER REPROGRAMMED AFTER THIS WHAT A PAIN
Service brakes, Jul 14, 2017
2009 VW JETTA SE HAS A RECALL FOR THE ABS MODULE AND THE VW REFUSED TO HONOR THE RECALL. THE DEALER DIAGNOSED THE VEHICLE PRIOR TO THE RECALL AND I WAS TOLD TO WAIT FOR THE RECALL BECAUSE THE ABS MODULE WAS DEFECTIVE. AFTER THE RECALL WAS ISSUED I TOOK MY CAR TO THE DEALER BUT VW REFUSED TO REPLACE THE ABS MODULE, AS STATED BY THE RECALL. REASON GIVEN, IS THAT THE ABS MODULE HAS PRE-EXISTING FAULTS. THIS IS OBVIOUS, THAT IS WHY IT FAILED. THE COMPONENTS ON THE BOARD ARE NOT SOLDERED PROPERLY THUS LEADING TO THE COMPONENTS ON THE BOARD TO COME LOOSE DUE TO THE NATURAL VIBRATION OF THE VEHICLE. THE ABS MODULE IS DEFECTIVE AND A SOFTWARE UPDATE WILL NOT REPAIR A BAD SOLDERING. PLEASE ADVISE.
Service brakes, Jul 7, 2017
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND AN APPOINTMENT WAS SCHEDULED WITH A DEALER (CENTRAL VALLEY VOLKSWAGEN, 4620 MCHENRY AVE, MODESTO, CA 95356, (209) 524-6811) FOR DIAGNOSTIC TESTING. THE DEALER AND THE MANUFACTURER INDICATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL), ALTHOUGH THE FAILURES WERE IDENTICAL. THE MANUFACTURER PROVIDED NO SOLUTION OTHER THAN HAVING THE DEALER REPLACE THE PART. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Engine, Jul 5, 2017
2009 VOLKSWAGEN JETTA WOLFSBURG 2.0TSI TIMING CHAIN TENSIONER FAILURE. AT 109K MILES THE CAR WOULD NOT START IN THE AM TO GO TO WORK. THIS HAPPENED ON 12/23/16. HAD CAR TOWED TO DEALER AND RECEIVED PHONE CALL FROM SERVICE DEPARTMENT THAT THE TIMING CHAIN TENSIONER HAD FAILED. THE ENGINE WILL NEED BETWEEN $3600 AND $5500 TO REPLACE THE ENGINE COMPONENTS. I WAS TOLD BY THE SERVICE TECH TO CALL VW CUSTOMER CARE BECAUSE THIS IS A KNOWN ISSUE AND THEY MAY HELP WITH THE REPAIRS. VW TOLD ME THEY KNEW NOTHING ABOUT THIS PROBLEM. GOT A SECOND OPINION FROM A MECHANIC THAT WAS PREVIOUSLY EMPLOYED BY VW AND HE VERIFIED THE DIAGNOSIS. THE CAR IS STILL SITTING IN MY DRIVEWAY WITHOUT BEING REPAIRED. I HAVE SINCE FOUND THAT THIS IS A VERY LARGE ISSUE THAT GOES BACK TO THE 2008 MODEL YEAR. THERE ARE SEVERAL CLASS ACTION LAWSUITS PERTAINING TO THIS ISSUE. ONE CASE FILED IN NEW JERSEY IN MAY 2016 HAS JUST HAD ANOTHER HEARING ON MAY 9TH 2017 WHERE THE SUPREME COURT OF NJ HAS AGREED TO LET THE CASE GO FORWARD STATING THERE IS ENOUGH EVIDENCE SHOWING VW AT FAULT. I HAVE DOCUMENTATION FROM THE DEALER AND CAN PROVIDE THAT ONCE I AM BACK AT MY HOME. ANY HELP THE MANY CONSUMERS THAT OWN VW AND AUDI VEHICLES WITH THE 2.0TSI ENGINE FROM 2008-2013 CAN GET WOULD BE GREATLY APPRECIATED. RESEARCHING VW 2.0TSI TIMING TENSIONER ON THE INTERNET WILL BRING UP THE HUNDREDS, IF NOT MORE, OF THE PEOPLE THAT HAVE PAID UPWARDS OF $10K TO HAVE ENGINES REPAIRED ON CARS THAT HAVE AS LITTLE AS 30K MILES ON THEM. THE VW SERVICE MANUAL DOES NOT MENTION THE TIMING CHAIN TENSIONER NEEDING SERVICE AT A PARTICULAR MILEAGE.
Service brakes, Hydraulic, Electronic stability control (ESC), Jun 5, 2017
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE VEHICLE WAS TAKEN TO HERITAGE VOLKSWAGEN AND THE CONTACT WAS INFORMED OF AN ABS FAILURE WITH THE VEHICLE. AFTERWARDS, THE CONTACT WAS MADE AWARE THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE VEHICLE WAS TAKEN TO HERITAGE VOLKSWAGEN TO BE REPAIRED, BUT THERE WERE OTHER ISSUES WITH THE ABS. AS A RESULT, THE VEHICLE WAS NO LONGER ELIGIBLE FOR THE RECALL. THE MANUFACTURER STATED THAT THE CAMPAIGN WAS A SOFTWARE ISSUE AND THEY NO LONGER HAD TO ASSIST WITH THE RECALL. THE CONTACT REFERENCED VERBIAGE FROM THE RECALL, WHICH NOTED THAT THE ABS CONTROL MODULES WITH INSUFFICIENT GROUND CONNECTIONS WOULD BE REPLACED. THE FAILURE MILEAGE WAS 108,000. THE VIN WAS NOT PROVIDED. UPDATED 07/19/17*LJ *TR
Air bags, May 24, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS). THE VEHICLE WAS TAKEN TO LEE VOLKSWAGEN SUBARU (130 HOLLYWOOD BLVD SW FORT WALTON BEACH FL 32548 850-243-3171), BUT COULD NOT BE REPAIRED BECAUSE THE SECOND LEVEL CODES NEEDED TO BE REPLACED, WHICH WERE NOT COVERED UNDER THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 128,000.
Seats, Other or unspecified, Service brakes, May 23, 2017
DRIVETIME-DOWNEY SOLD ME THE ABOVE VEHICLE WITH NO BRAKES, BLOWN AIR COMPRESSOR, AND A FAULTY TRANSMISSION. THE BUREAU OF AUTOMOTIVE REPAIRS IS INVESTIGATING THE WARRANTY COMPANY THAT FAILED TO REPAIR THE BRAKES.
Service brakes, May 21, 2017
A SAFETY RECALL WAS ISSUED BY VOLKSWAGEN FOR ABS SOFTWARE THAT POTENTIALLY DID NOT PROPERLY IDENTIFY ABS MODULE ERRORS. WHEN I TOOK THE CAR IN FOR SERVICE, THE LOCAL DEALERSHIP INFORMED ME THAT THEY DID NOT HAVE THE REQUIRED PARTS. THEY STATED THAT VW POLICY DID NOT ALLOW THEM TO ORDER PARTS UNTIL THE NEW SOFTWARE WAS LOADED TO ABS MODULE AND A TEST CONDUCTED. VW DEALERSHIP STATED THAT 70% OF ABS BOARDS FAIL TEST AND IT TAKES EIGHT DAYS TO RECEIVE REPLACEMENT PART. I CONTACTED VW CUSTOMER SERVICE AND OPENED A CASE. VW CUSTOMER SERVICE INVESTIGATED AND CONFIRMED VW POLICY PREVENTS DEALERSHIPS FROM ORDERING OR MAINTAINING PARTS INVENTORY FOR RECALLED CARS WITHOUT AN ERROR REPORT. I CONTACTED THE CEO OF VW BUT HAVE NOT RECEIVED A RESPONSE. I WOULD LIKE THE NHTSA'S ASSISTANCE TO HAVE VW COMPLETE THE RECALL REPAIRS AND HAVE REQUIRED PARTS IN INVENTORY TO MAKE REPAIRS.
Engine, May 21, 2017
ENGINE REAR MAIN SEAL FAILED ON 80,000 MILES. ENGINE OIL LEAKING.
Exterior lighting, Electronic stability control (ESC), Service brakes, May 19, 2017
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE EXTERIOR BRAKE LIGHTS REMAINED ILLUMINATED. IN ADDITION, THE DEALER DIAGNOSED THAT THE ABS MODULES FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT YET GIVEN THE APPROVAL FOR THE REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE DEALER PROVIDED THE CONTACT WITH A LOANER VEHICLE. THE CONTACT DID NOT KNOW IF THE DEALER WOULD UPDATE THE ABS CONTROL MODULE SOFTWARE AND REPLACE THE ABS MODULES. THE MANUFACTURER HAD NOT PROVIDED A REASONABLE SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 147,000. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Electronic stability control (ESC), Fuel/propulsion system, May 18, 2017
TAKATA RECALL. IN FEBRUARY OF 2017 MY CHECK ENGINE LIGHT CAME ON AND WAS ACCOMPANIED BY A SERIES OF 3 BEEPS. AS I CONTINUED TO DRIVE MORE LIGHTS CAME ON AND MY DASH BOARD LOOKED LIKE A CHRISTMAS TREE EX. AIRBAG, OIL, CHECK ENGINE, ABS, EPC, BRAKE LIGHT, ETC. WHEN DRIVING ON THE HIGH WAY MY GAUGES WILL SHUT OFF AND I CAN NOT SEE HOW FAST I AM GOING, MY CAR WILL DECELERATE WITH MY FOOT ON THE GAS AT RANDOM TIMES ON THE HIGH WAY. I LOOK MY CAR IN FOR REPAIR TO CARS AUTO IN LAS VEGAS BECAUSE MY CAR COULD NOT PASS SMOG. THEY DID AN ANALYSIS AND INFORMED ME THAT MY ABS MODULE WAS SHOT AND THERE WAS AN ACTIVE RECALL FOR THE DEVICE. I TOOK IT TO MY LOCAL VW DEALERSHIP AND THOUGHT WITH MY SAFETY IN CONCERN THAT THIS WOULD BE A SIMPLE FIX. INSTEAD, THEY INFORMED ME THAT I WOULD NEED TO MAKE AN APPOINTMENT AND COME BACK ANOTHER DAY BUT I REFUSED TO DRIVE MY CAR OFF THE LOT. THEY TOOK MY CAR TO THE BACK AND SAID THAT MY ABS MODULE WAS NOT COMMUNICATING WITH THE COMPUTER AND THAT I WOULD NEED TO PAY $700 TO HAVE A DIAGNOSTIC DONE BEFORE THEY WOULD REPLACE MY ABS. IF THE ABS IS FAULTY AS EXPLAINED IN RECALL #16V913 UNDER VW ACTION 45F2 IF THE ABS FAILS TO PASS THE TEST THEN IT WILL BE REPLACED FREE OF CHARGE. THEY SEEM TO NOT BE COMPLYING AND GIVING ME THE RUN AROUND.
Electrical system, Electronic stability control (ESC), Service brakes, May 16, 2017
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER, IT WAS DIAGNOSED THAT THE VEHICLE'S SOFTWARE FAILED AND WAS UNABLE TO BE UPDATED. THE DEALER ALSO STATED THAT THE MODULE NEEDED TO BE REPLACED; HOWEVER, APPROVAL FROM THE MANUFACTURER WAS NEEDED. THE MANUFACTURER DETERMINED THAT ALTHOUGH THE DEALER DIAGNOSED THAT THE MODULE NEEDED TO BE REPLACED, IT WOULD NOT BE REPLACED. THE RECALL STATED THAT "ANY MODULE THAT FAILS THE NEW DIAGNOSTIC TEST WILL BE REPLACED." THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Electronic stability control (ESC), Service brakes, May 16, 2017
RECALL 45F2- WHILE DRIVING MY CAR UNDER NORMAL CONDITIONS THE ABS LIGHT CAME ON. COINCIDENTALLY THE NEXT DAY I RECEIVED A LETTER IN THE MAIL STATING THERE WAS A RECALL ON THE ABS FOR MY VEHICLE. WHEN I CONTACTED VW THEY COULD NOT FIND THE RECALL. I DID A SEARCH AND FOUND IT IN 5MINS. I CONTACTED THEM AGAIN AND TOLD THEM I FOUND IT THEY PROCEEDED TO SCHEDULE AN APPOINTMENT. AFTER THEY WORKED ON MY CAR AND DID THE SOFTWARE UPDATE THE ABS LIGHT WAS STILL ON. THEY TOLD ME MY ABS PUMP HAD A FAILURE CODE OF 01276/12 (ABS PUMP ELECTRICAL ERROR IN CIRCUIT REMAINS) AND THAT THE RECALL DID NOT COVER IT AND QUOTED ME TO REPLACE THE WHOLE ASSEMBLY AT $2600. MY UNDERSTANDING IS THAT THE ABS MODULE CONTROLS THE PUMP AND IF THE PUMP FAILS IT IS BECAUSE THE MODULE FAILED. I CONTACTED VW CORPORATE AND THEY GAVE ME THE SAME ANSWER, IT IS NOT COVERED UNDER THE RECALL. IF I DRIVE THE CAR I AM AT RISK OF DYING, MY WIFE AND CHILDREN ARE AT RISK OF DYING. THIS IS ONE OF THE MOST IMPORTANT PARTS OF THE CAR. I CAN NOT BELIEVE VW WOULD TRY AND PUSH THE FIX BACK ON THE CONSUMER!!!!
Suspension, Power train, Engine, Apr 26, 2017
OIL SEALS LEAKING OIL ALL OVER ENGINE, MAJOR CARBON BUILD UP FAILING AXLES. I WAS DRIVING ON THE ROAD AND THE CAR MADE A MAJOR THUD AND CHECK ENGINE LIGHT CAME ON. TOOK CAR TO DEALER NEXT DAY AND THEY FOUND ALL SEALS ON THE ENGINE ARE LEAKING OIL AND WATER PUMP HAS FAILED AND MAJOR CARBON BUILD UP IN ENGINE. FOUND OIL ON GROUND OF MY GARAGE. FRONT SUSPENSION KNOWN TO MAKE CRUNCHING SOUNDS WHEN GOING OVER MAJOR BUMPS WHEN COLD.
Service brakes, Apr 13, 2017
ABS, ESP, AND BRAKE LIGHT ALL ACTIVATED AT 93000 MILES. TOOK VEHICLE IN FOR RECALL SERVICE AND WAS DENIED
Air bags, Electronic stability control (ESC), Service brakes, Apr 7, 2017, crash
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKES LOCKED UP AND CAUSED THE CONTACT'S VEHICLE TO CRASH INTO THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. TWO WEEKS AFTER THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE FAILURE MILEAGE WAS 128,792.