2010 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 875 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Jetta model years with reports.
Of the 2010 reports, 24 involved a crash and 5 involved a fire. 12 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipDec 20, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
A loss of vehicle control can increase the risk of a crash.
Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 16V913000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 10, 2010
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.
IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 10V621000 on NHTSA.gov
Power train, automatic transmissionAug 20, 2009
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.
THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V333000 on NHTSA.gov
Representative owner complaints
875 reports, newest first.
Electrical system, Dec 21, 2015
DOOR LOCKS FAILED AND HAD TO BE REPLACED. BATTERY DRAIN WHEN NOT USED FOR TWO WEEKS, REQUIRING JUMP START (REPLACED BATTERY ONE YEAR AGO). CAR WOULD NOT START (BATTERY WOULDN'T EVEN TURN OVER, YES THE SAME NEW BATTERY) TOWED TO DEALER WHO SAID THEY REPLACED SOME FUSES. RECENTLY, RADIO WILL NOT POWER ON. DEALER STATES THE RADIO FAILED, FUSES FINE. I HAVE SEEN 100S OF REPORTS OF FAILED RADIOS AND DOOR LOCKS IN THE 2010 JETTA. THERE MUST BE A FAULTY ELECTRICAL SYSTEM IN THIS VEHICLE. CARS THAT ARE 5 YEARS OLD (I HAVE SEEN REPORTS OF THIS HAPPENING WHEN THE CAR IS ONLY 3 YEARS OLD) ARE NOT SUPPOSED TO HAVE THESE PROBLEMS. ALL OF THESE PROBLEMS HAVE OCCURRED IN THE PAST YEAR, MILEAGE BETWEEN 100-110K.
Fuel/propulsion system, Dec 14, 2015
HPFP, HIGH PRESSURE FUEL PUMP FAILURE, IN MOTION ON CITY STREET STOPPED RUNNING, WILL NO LONGER START.
Electrical system, Exterior lighting, Dec 10, 2015
MULTIPLE LIGHTS SUDDENLY QUIT WORKING. FOUND THE F16 FUSE MELTED AS WELL AS FUSE BOX WHERE IT SITS. THIS IS SECOND TIME TO REPLACE FUSE IN 4 MONTHS, FIRST TIME MELTED THIS BAD.
Electrical system, Nov 30, 2015
RADIO ON 2010 VW JETTA TDI DIED DURRING THE SUMMER. NOW, IN NOVEMBER, THE CAR WILL NOT START UNLESS JUMPED WITH ANOTHER CAR OR BATTERY CHARGER. FUSES IN CAR ARE INTACT.
Power train, Vehicle speed control, Engine, Nov 23, 2015
TRANSMISSION JERKING FROM 1ST TO 2ND GEAR SET OFF GLOW PLUG/CHECK ENGINE LIGHT. TURNED OFF IGNITION. WARNING LIGHT RESET. JERKING CONTINUED IN GEAR 1ST TO 2ND AND 3RD TO 4TH.
Electrical system, Nov 16, 2015
FORT TWO YEARS I HAVE COMPLAINED TO VW DEALER THAT DOOR LOCKS WERE NOT WORKING. THEY NEVER PUT IT ON A REPAIR/SERVICE FORM. WHEN I BROUGHT THE CAR IN, THEY SAID THE DOOR LOCKS WORK FINE, ONE JUST HAS TO PULL TWICE, TO EXIT. BUT THEY COULD NOT SAY HOW TO LOCK ALL THE DOORS WHEN PARKING ON THE STREET. MY DOOR LOCKS HAVE NOT WORKED PROPERLY SINCE THE VEHICLE WAS NEW. I TOOK THE BUS TO THE DEALER TO COMPLAIN THAT MY KEYS WERE LOCKED IN THE CAR. THEY SAID THAT WAS "IMPOSSIBLE" AND IT TOOK ME A WEEK AND $500.00 TO GET MY CAR TOWED, NEW KEYS AND RESETS. I AM LIVID. DOORS WON'T ALL LOCK MOST OF THE TIME. OR UNLOCK, MOST OF THE TIME. I BELIEVE THAT NOT BEING ABLE TO RELIABLY EXIT A CAR OR LOCK IT WHEN LEAVING IT IS A SAFETY ISSUE. THIS IS MY SECOND COMPLAINT TO YOU ABOUT THIS CAR, THE FIRST TIME BECAUSE OF SOFTWARE THAT STALLED THE CAR IN INTERSECTIONS WHICH HAD TO BE FEDERALLY ORDERED RECALL. I THINK THE DEALER REFUSED TO LOOK INTO THE DOOR LOCKING PROBLEMS DURING WARRANTY IN HOPES THAT I WOULD RETURN AGAIN AND AGAIN TO HAVE LOCKS REPAIRED UNTIL I WAS OUT OF WARRANTY. THIS STINKS. AND IT IS CLEARLY UNSAFE.
Other or unspecified, Nov 13, 2015
I WAS DRIVING AND THE RADIO JUST STOPPED WORKING. THE HANDSFREE FOR THE RADIO IS NOT WORKING AS WELL. I WAS DRIVING ON A LOCAL ROAD AT THE SPEED OF 25-30 MILES PER HOUR.
Electrical system, Nov 13, 2015
STEREO JUST WENT COMPLETELY DEAD FOR NO REASON. BLUETOOTH IS OUT OF COMMISSION AS WELL. THE EXACT SAME ISSUE AS EVERYONE ELSE HERE. I CHECKED MY FUSES AND THEY ARE ALL FINE. WENT TO MY LOCAL VOLKSWAGEN DEALER AND GOT THE SAME SONG AND DANCE AS EVERYONE ELSE HERE. MY SERVICE TECH AT FIRST TRIED TO DENY THAT THIS IS AN INHERENT PROBLEM WITH THESE VEHICLES, BUT AFTER ME PRESSING HIM ON THE ISSUE AND ASKED IF HE HAD READ ALL OF THE SAME COMPLAINTS ON THE INTERNET, HE FESSED UP. VERY FRUSTRATING AS MY CAR ONLY HAS 80,000 MILES WHEN BOTH THE STEREO AND THE A/C QUIT WORKING. HE GAVE ME A LOAD OF BULL ON THAT ONE AS WELL. FROM NOW ON I WILL ONLY DRIVE A HONDA OR TOYOTA.
Engine, Nov 8, 2015
MY CAR KEEPS THROWING A P0401 CODE EGR INSUFFICIENT FLOW. THE DEALER TOLD ME ITS MIGHT BE A CRACKED DPF FILTER. AFTER LOOKING ON VW FORUMS ABOUT THE PROBLEM ITS GOING TO BE AROUND A $3000 FIX. SINCE THE CAR IS NOT A "CLEAN DIESEL" AS ADVERTISED THE SYSTEM IS GETTING CLOGGED DUE TO THE FACT THE CAR COMPUTER FAKE SOFTWARE
Air bags, Nov 2, 2015
AIRBAG WARNING LIGHT CAME ON. DIAGNOSED BY VW AS A PROBLEM WITH THE "STEERING WHEEL CLOCK SPRING". ALTHOUGH PRESS RELEASE INCLUDED RECALL INFORMATION FOR THIS PART AND PROBLEM, ON THIS MAKE AND MODEL, VW DECLINED TO INCLUDE MY VEHICLE IN ITS RECALL. SINCE THIS VEHICLE WAS PURCHASED FOR MY 17 YEAR OLD NEW DRIVER AND SAFETY, I HAD NO CHOICE BUT TO PAY OVER $360 TO REPLACE THE DEFECTIVE AIRBAG PART. VW SAID THEY WOULD REIMBURSE ME IF THE VEHICLE DID END UP IN THE RECALL AT A LATER DATE.
Engine, Oct 21, 2015
CAR IS THROWING P0401 FAULT CODE FOR EGR VALVE INSUFFICIENT FLOW. DEALER STATES THE DIESEL PARTICULATE FILTER IS CRACKED. ACCORDING TO DATA, VW'S EMISSIONS SCANDAL SHOWS 40% MORE POLLUTANTS SPEWING INTO AIR. THIS IS CAUSING EXCESS EMISSION PART FAILURES. DEALER WANTS $2500+ FOR REPAIRS. ACCORDING TO VW FORUMS, THERE ARE MANY CASES OF EGR AND DPF FAILURES. CONTACTED VW AND THEY WILL NOT ASSIST. MY CAR IS DUE FOR SMOG 10/22/2015 AND IS NOT PASSING.
Fuel/propulsion system, Oct 16, 2015
FUEL LINE #2 FAILED AFTER RECALLED REPAIR ON FUEL LINE #2 WAS PERFORMED. FUEL WAS SPILLING ONTO HOT ENGINE. I THINK THE ORIGINAL RECALL WAS NHTSA CAMPAIGN ID NUMBER : 11V490000. LOOKS TO ME THAT CAUSE OF FAILURE WAS SAME AS COVERED IN RECALL-VIBRATION FATIGUE.
Electrical system, Oct 16, 2015
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS DRIVEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE VEHICLE NEEDED A SOFTWARE UPDATE. THE VEHICLE WAS REPAIRED; HOWEVER, THE PART THAT THE TECHNICIAN REPAIRED CAUSED OTHER MALFUNCTIONS TO THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 121,000.
Electrical system, Other or unspecified, Oct 7, 2015
RADIO IN 2010 JETTA TDI STOPPED WORKING. IT LOOKS LIKE IT HAS NO POWER BUT ALL FUSES CHECK GOOD. THERE IS MANY MANY OF THESE SAME ISSUES WITH THE DELPHI RADIOS IN THE JETTAS IN 2010. FOLLOW THIS LINK TO SEE THE MANY OWNERS THAT HAVE BEEN TURNED AWAY WITH THERE FAULTY RADIOS. THE MAIN SAFETY ISSUES IS THERE IS NO LONGER THE USE OF HANDS FREE CELL PHONE USING THE BLUETOOTH OPTION. WHEN MY RADIO FAILED I DROVE THE CAR ON A SATURDAY MORNING AND EVERYTHING WAS IN WORKING ORDER. WHEN MY WIFE GOT IN TO GO TO THE STORE 30 MIN LATER THE RADIO WAS COMPLETELY DEAD. HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583
Air bags, Oct 5, 2015, crash
TL* THE CONTACT OWNED A 2010 VOLKSWAGEN JETTA. WHILE DRIVING 50 MPH, THE CONTACT CRASHED INTO A TREE AND THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. ..UPDATED 10/28/15 *BF UPDATED 12/10/15.*JB
Vehicle speed control, Fuel/propulsion system, Sep 25, 2015
THE CAR LOST POWER WHILE GOING UPHILL AND WOULD ONLY REACH SPEEDS OF ABOUT 20MPH ON A 40MPH ROAD. THE CAR CHECK ENGINE LIGHT HAD COME ON ABOUT A MONTH BEFORE. I WAS TOLD THERE WAS A PROBLEM WITH THE HIGH PRESSURE FUEL PUMP AND IT WOULD NEED TO BE REPLACED BUT THE CAR WOULD BE SAFE TO DRIVE UNTIL IT STOPPED POWERING UP TO TOP SPEED.
Power train, Electrical system, Electronic stability control (ESC), Sep 24, 2015
WHILE DRIVING, THE CAR INADVERTENTLY DISENGAGES THE DSG TRANSMISSION RESULTING IN NO POWER TRANSFER TO THE WHEELS. THE CAR ALSO DISPLAYS AN "ESP ERROR" (ELECTRONIC STABILITY PROGRAM) IN CONJUNCTION WITH THE TRANSMISSION PROBLEM. ONCE THE CAR IS SHIFTED INTO PARK AND TURNED OFF, AND THEN BACK ON, THE PROBLEM IS RESOLVED TEMPORARILY. IT HAPPENS WITHOUT WARNING AND POSES DANGER FOR THE DRIVER AND OCCUPANTS. THIS INITIALLY HAPPENED 2 MONTHS PRIOR AFTER A HEADLIGHT BURNED OUT AND THE BULB STATUS LIGHT ON THE DASH CAME ON. THE TRANSMISSION DISENGAGEMENT EVENT OCCURRED ONCE OR TWICE BEFORE THE HEADLIGHT WAS REPLACED. AFTER REPLACING THE LIGHT BULB, THE TRANSMISSION ERROR APPEARED TO RESOLVE ITSELF. TWO MONTHS LATER, THE EVENT OCCURRED FOLLOWING THE FAILURE OF A VALVE STEM WITH TPMS SENSOR ON THE TIRE. THE REPAIR SHOP DID NOT HAVE ANY TPMS SENSORS IN STOCK AND REPLACED THE STEM WITH A RUBBER ONE. THIS RESULTED IN THE TPMS STATUS LIGHT BEING ON IN THE DASH. COINCIDENTALLY, WITHIN A COUPLE DAYS OF THIS, THE DSG TRANSMISSION /ESP ERROR RE-EMERGED. THIS TIME AROUND THE ERROR OCCURRED EVERY 5 TO 10 MINUTES OF DRIVING. THIS DISENGAGEMENT HAPPENED DURING CITY AND HIGHWAY DRIVING AT VARYING SPEEDS. DISABLING ESP AND DRIVING IN MANUAL MODE DID NOT FIX THE PROBLEM. THIS LEAVES THE OCCUPANTS IN A DANGEROUS SITUATION, ESPECIALLY WHEN DRIVING THROUGH CONSTRUCTION ZONES AND OTHER AREAS WITHOUT ADEQUATE SHOULDERS ON THE ROAD. THE CAR IS UP TO DATE ON PREVENTATIVE MAINTENANCE. CAR IS AT 113,000 MILES. EXTENDED WARRANTY EXPIRED AT 109,000. NEITHER VW OF AMERICA OR WARRANTY COMPANY SAY THEY CAN ASSIST. DEALERSHIP SERVICE CANNOT SPECIFICALLY DIAGNOSE THE PROBLEM AND SUGGEST EITHER MECHATRONIC UNIT REPLACEMENT ($2,000) MIGHT SOLVE THE PROBLEM. IF NOT, COMPLETE TRANSMISSION REPLACEMENT ($5,000) IS RECOMMENDED.
Engine, Sep 24, 2015
TURBO FAILED ON TDI
Engine, Sep 24, 2015
AT 60,000 MILES WE NOTICED A DECREASE IN ACCELERATION AND GAS MILEAGE IN 2010, VW JETTA TDI. THE DEALER SAID THEY FIXED THE ISSUES, BUT WE ONLY SAW A SLIGHT IMPROVEMENT IN THE VEHICLES PERFORMANCE. IN BETWEEN THE 60,000 MILES AND NOW 113,000 THE CAR HAS BEEN DIAGNOSED TO HAVE THE EGR VALVE, DPF FILTER, ALL SENSORS,. NOX AND SOX BURNERS TO BE REPLACED AT A TOTAL COST OF $10,000 DOLLARS. WHEN WE PURCHASED THE VEHICLE THE DEALERSHIP SAID THAT THE DPF FILTER WOULD ONLY COST US $1000 DOLLARS TO REPLACE, TRY $4000 JUST FOR IT. WE HAVE TAKEN VERY GOOD CARE OF THE CARE AND FEEL THAT VW HAS MISREPRESENTED THEMSELVES IN THE VAULE OF THE VEHICLE AND THE UPFRONT REPAIRS. THE RADIO, ALL DOORS ACTUATORS AND TRANS HAVE BEEN REPAIRED ON THIS CAR. IT HAS BEEN A MONEY PIT.
Fuel/propulsion system, Sep 23, 2015
YEAR: 2010 BUILD DATE: AUG 2009 MAKE/MODEL: JETTA SPORTWAGEN TDI TRANNY: 6M MILEAGE: (ACTUAL MILES AT TIME OF PROBLEM OR WHEN PROBLEM BEGAN) 57,500 DIESEL FUEL SOURCE: SHELL AND CHEVRON ADDITIVES: NOPE PROBLEM: TOOK MY TDI TO AN INDEPENDENT. FIRST TIME EVER (ALWAYS DEALER SERVICED). HAD A CHECK ENGINE LIGHT COME ON. CODE WAS A FUEL PRESSURE SENSOR. REPLACED. CAR WOULD NOT START. FOUND RUST IN FUEL FILTER CANISTER. FOUND RUST ON THE IN-TANK PUMP. REPLACED ALL THREE PUMPS, CANISTER, FUEL LINES '*THE INDEPENDENT TOOK IT ONE PIECE AT A TIME AS TO NOT OVERCHARGE. ULTIMATELY, REPLACING THE HPFP SOLVED THE ISSUE. IN FACT, THE FUEL PRESSURE SENSOR THEY ORIGINALLY REPLACED THEY PUT BACK IN AND IT WORKED, SO THEY RETURNED THE ONE FROM THE DEALER. DEALER: CHARLES MAUND, AUSTIN, TX STATUS: SINCE I HAD MY WORK DONE AT AN INDEPENDENT, VW OF AMERICA IS SCOFFING AT PAYMENT AS NOTED UNDER THE EXTENDED WARRANTY REPAIR BECAUSE THE FUEL WAS NOT TESTED BY SOMEONE AT VW. I STILL HAVE THE SAME TANK OF FUEL AS IT HAD WHEN IT WENT IN, BUT THEY REFUSE TO TEST IT CITING THAT I COULD HAVE PUT ANYTHING IN THERE. I HAVE RECEIPTS FOR MY LAST TANK OF DIESEL, AND MILEAGE/CURRENT TANK LEVELS TO PROVE THAT IT IS THE SAME. CAR HAS HAD ALL THE REQUIRED FACTORY WARRANTY INCLUSIONS, LIKE THE STICKERS AND THE FILLER TANK GUARD. WHAT'S MORE, AT 56,000 MILES (THREE MONTHS AGO) I HAD THE 60K MAINTENANCE DONE AT THE DEALER. DEALER SAYS THEY REPLACED THE FUEL FILTER AND THAT THE RUST IN THE CANISTER IS LIKELY BECAUSE OF ALL THE RAIN WE HAD THOSE THREE MONTHS. MY CAR IS GARAGE KEPT AND HARDLY USED, AS YOU CAN SEE FROM THE MILES, BUT THAT IS THEIR STORY. CURRENTLY ASKING TO TALK WITH SENIOR LEVEL CUSTOMER CARE. NOT FEELING GOOD ABOUT THIS, ESPECIALLY WITH EVERYTHING HAPPENING WITH DIESELGATE. OUT OF POCKET COSTS ARE $2600 TO DATE. I HAVE KEPT ALL THE PARTS.
Engine, Sep 23, 2015
I WAS DRIVING AT FREEWAY SPEEDS AND MY CHECK ENGINE LIGHT CAME ON. I TOOK IT INTO THE DEALER ONLY TO FIND OUT THAT IT WAS THE DPF (DIESEL PARTICULATE FILTER) FAILED. THE FILTER WAS PLUGGED WITH CARBON. THE DEALER ADMITTED TO ME THAT THIS WAS A KNOWN DEFECT AND BAD ENGINEERING THAT AFFECTED MODELS 2006 - 2010. THEY TOLD ME IT FAILS EVERY 100-110K MILES AND HAS TO BE FIXED! I TOLD THEM I WOULD TAKE IT ELSEWHERE TO GET FIXED AS I WASN'T PAYING THAT KIND OF MONEY. THEY INFORMED ME NO LOCAL SHOP WOULD TOUCH IT. THAT IS NOT TRUE OTHER THAN THE LOCAL SHOP HAD TO BRING IT TO THEM FOR THE "SOFTWARE RESET". I HAVE SINCE LEARNED IT MAY AFFECT LATER MODELS BUT CANNOT CONFIRM. THE DEALER WANTED $2300 TO FIX PLUS TAX.
Electrical system, Air bags, Sep 21, 2015
THE DAY I RECEIVED THE EMAIL FROM THE NHTSA FOR THE CLOCK SPRINGS FAILING ON MY MAKE AND MODEL OF VEHICLE MY AIRBAG LIGHT CAME ON. AT FIRST I DIDN'T THINK ANYTHING OF IT AND THEN I LOST MY HORN AND RADIO CONTROLS ON MY STEERING WHEEL. SINCE I HAD JUST READ THE INVESTIGATION THAT IS BEEN INITIATED I KNEW THAT IS WHAT IT WAS. IT IS THE ONLY PART THAT POWERS THE STEERING WHEEL. THE CAMPAIGN NUMBER FOR THAT IS 15V483000. IT STILL DRIVES JUST AS IT ALWAYS HAS BUT I DON'T HAVE ANY STEERING CONTROLS AND IF I WERE TO GET IN AN ACCIDENT HARD ENOUGH TO DEPLOY AIR BAGS MY DRIVERS SIDE WOULD NOT DEPLOY.
Structure, Latches/locks/linkages, Sep 18, 2015
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR LOCK FAILED. THE CONTACT STATED THAT ALL THE OTHER DOOR LOCKS EVENTUALLY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOCK ACTUATORS ON EACH DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,200.
Power train, Sep 18, 2015
DRIVING ON 2-LANE LEVEL ROAD, DRY WEATHER, DRY ROAD CONDITIONS, AFTER DRIVING FOR ABOUT 15 MILES, AT ABOUT 35 MPH, VEHICLE DROPPED OUT OF GEAR, APPEARED TO BE IN NEUTRAL WHILE MOVING. ABS/ESP LIGHT CAME ON DASHBOARD. PUT ON FLASHERS AND HAND SIGNALED TO VEHICLES BEHIND ME AND CAME TO A COMPLETE STOP. I SHUT OFF ENGINE AND WAS ABLE TO RESTART CAR, AND WENT A SHORT DISTANCE TO A STORE PARKING LOT, AND THE ESP LIGHT CAME BACK ON; AND THIS TIME THE GEAR SHIFT WAS LOCKED IN PARK AND FLASHING. VW DEALER HAD REPLACED ORIGINAL REAR BRAKES (PADS & ROTORS) ON 4/16/15 AT 104.734 MILES. VW CHECKED VEHICLE ON 4/28/2015 AND FOUND AN ERROR CODE 01315 IN THE ABS AND GATEWAY MODULES WHICH REPORTEDLY INDICATED INTERMITTENT NO COMMUNICATION WITH THE TCM; HOWEVER IT WAS FUNCTIONING AT THAT TIME. AND CLEARED COMPUTER AND SAID IF PROBLEM RETURNED MECHATRONIC UNIT AND TRANSMISSION WIRING WOULD NEED REPLACED. AT THIS TIME I ALSO NOTED NOISE IN BRAKES, AS IF THEY WERENT COMPLETELY RELEASING OR MAKING REAR BRAKES MAKING NOISE WHEN RELEASING BRAKE PEDAL. THE PROBLEM DID NOT REOCCUR UNTIL ABOUT 3,000 MILES LATER AND AGAIN VEHICLE DROPPED OUT OF GEAR WHILE DRIVING AGAIN ON LEVEL ROAD AT ABOUT 35 MPH. CAR IS CURRENTLY AT VW DEALER SERVICE AND MECHATRONIC UNIT AND TRANSMISSION WIRING IS BEING REPLACED. I ALSO HAVE CONSISTENTLY NOTED TO VW SINCE 4,000 MILEAGE, PERIODIC SLIPPING IN LOWER GEARS, WHICH VW SAID THEY WERE UNABLE TO DUPLICATE. ALL SERVICE MAINTENANCE COMPLETED AT SAME VW DEALER, INCLUDING ALL DSG TRANSMISSION MAINTENANCE.
Air bags, Sep 15, 2015
STARTING IN MAY 2015 WE BEGAN TO NOTICE THAT THE PASSENGER AIRBAG LIGHT WOULD NOT ALWAYS SEEM TO WORK CORRECTLY WHEN MY SON SAT THERE. I JUST FIGURED IT TO BE A PROBLEM WITH THE LIGHT IN THE DASH. MY SON WEIGHING IN THE 60 POUND RANGE, I KNEW IT SHOULD NOT OF BEEN ON WHEN HE WAS THERE. SOMETIMES IT SAID OFF SOMETIMES IT DID NOT. I ALWAYS FELT THIS WAS AN INDICATOR LIGHT ISSUE NOT THINKING A CAR THIS NEW WITH SUCH LOW MILES COULD HAVE PROBLEMS WITH THE AIRBAG. ON AUGUST 23, 2015 AS I WAS DRIVING ALONE I NOTICED THE CAR WAS NOT COOLING DOWN SO I WAS LOOKING TO SEE IF I FORGOT TO TURN SOMETHING ON WHEN I NOTICED THAT THE A/C WAS INDEED ON, AND NOT WORKING, AS WELL AS THE AIRBAG LIGHT IN THE INSTRUMENT CLUSTER WAS ILLUMINATED. THERE ARE MULTIPLE PROBLEMS. DEALER DIAGNOSTICS VERIFIED MY CONCERNS. FOUND DTCS PRESENT FOR PODS MODULE. PODS MODULE NEEDS REPLACED. FOUND DTCS FOR HIGH PRESSURE SWITCH OPEN. SENSOR NEEDS REPLACED. ESTD; $1800 THE PROBLEM WITH THE PASSENGER AIRBAG IS THAT THE SENSOR FOR THE WEIGHT OF THE PERSON DOES NOT WORK CORRECTLY. VW HAS THIS INTEGRATED INTO THE SEAT BASE THAT ALSO IS HEATED. THE ENTIRE SEAT BASE WITH REPLACEMENT COST OF OVER $1400 MUST BE REPLACED IN ITS ENTIRETY TO MAKE THIS REPAIR. AT THIS POINT I WAS TOLD THAT VW IS NOT MAKING REPAIRS OF THIS TYPE. SINCE THEN I HAVE ALSO HAD THE TIRE LIGHTS COME ON THEN OFF PERIODICALLY AS WELL AS SOME IPOD DOCK ISSUES. THERE SEEMS TO BE MANY ISSUES RELATED TO ELECTRICAL ISSUES THAT VW FEELS THEY HAVE NO RESPONSIBILITY OVER. I HAVE READ THAT OTHERS HAVE HAD THESE ISSUES POSTED UNOFFICIALLY ON OTHER SITES.