2010 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 875 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Jetta model years with reports.
Of the 2010 reports, 24 involved a crash and 5 involved a fire. 12 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipDec 20, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
A loss of vehicle control can increase the risk of a crash.
Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 16V913000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 10, 2010
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.
IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 10V621000 on NHTSA.gov
Power train, automatic transmissionAug 20, 2009
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.
THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V333000 on NHTSA.gov
Representative owner complaints
875 reports, newest first.
Seat belts, Feb 20, 2014
AFTER FOLDING DOWN THE BACKSEAT THE CENTER SEATBELT WILL NOT RELEASE AND DOES NOT FUNCTION. THIS IS A COMMON PROBLEM, YET VW HAS FAILED TO DO ANYTHING TO MAKE IT RIGHT. *TR
Fuel system, Diesel, Feb 11, 2014
2010 JETTA SPORTWAGEN TDI. FAILED TO START. DEALERSHIP INDICATED PROBLEM WITH FUEL SYSTEM. TESTED DIESEL FUEL NO ISSUES. SUGGEST REPLACEMENT OF FUEL RETENTION VALVE, BUT UNCERTAIN IF THIS WILL SOLVE PROBLEM. MAY RELATE TO NHTSA ACTION NUMBER : EA11003. *TR
Electrical system, Exterior lighting, Equipment, Jan 31, 2014
I BOUGHT MY 2010 JETTA USED IN JUNE 2013. A MONTH AFTER I PURCHASED IT, I NOTICED THE A/C WAS NOT WORKING. I RETURNED IT TO THE DEALER AND THEY CONFIRMED THAT THE A/C COMPRESSOR WASN'T WORKING. THEY INSTALLED A NEW ONE AND I DIDN'T HAVE A PROBLEM UNTIL 8/7/13. I WENT OUT TO START MY CAR AND NOTICED I HAD A LIGHT ON MY DASHBOARD. I GOT OUT OF THE CAR AND NOTICED MY RIGHT FRONT PASSENGER SIDE HEADLIGHT OUT. I WALKED AROUND AND NOTICED THE DRIVERS SIDE REAR TAIL LIGHT WAS ALSO OUT. I GOT HOME AND WHEN I SHUT THE CAR OFF AND TURNED IT BACK ON, THE LIGHT ON THE DASH WAS OUT, AND ALL MY EXTERIOR LIGHTS WERE WORKING. IT WAS AROUND THIS TIME I NOTICED A BURNING SMELL WHENEVER I EXITED THE CAR, BUT I COULDN'T' PINPOINT WHERE IT WAS COMING FROM. I DIDN'T HAVE ANOTHER ISSUE UNTIL 10/25/14 WHEN I WAS VISITING FRIENDS 30 MILES AWAY. I WENT TO LEAVE, AND WHEN I STARTED MY CAR I ONCE AGAIN HAD THE LIGHT ON THE DASH, SO I GOT OUT AND NOTICED THE SAME LIGHTS WERE ONCE AGAIN OUT. I HAD TO DRIVE ON THE HIGHWAY LIKE THIS, BUT THANKFULLY WHILE I WAS DRIVING THEY ALL CAME BACK ON. THE CAR WAS FINE UNTIL 12/14/13 WHEN I WENT OUT TO START MY CAR IN THE MORNING AND ONCE AGAIN THE SAME LIGHTS WERE OUT. THE LAST TIME I HAD AN ISSUE WITH THIS WAS 1/7/14, IN THE MIDDLE OF A BLIZZARD. I GOT OUT OF WORK AND STARTED MY CAR TO CLEAR SNOW OFF IT, AND EVERYTHING WAS FINE. IT WASN'T UNTIL I TURNED THE HEADLIGHTS ON THAT I NOTICED THE LIGHT ON THE DASH WAS ON INDICATING I HAD A LIGHT OUT SOMEWHERE. I GOT OUT AND NOTICED THAT IN ADDITION TO THE SAME HEADLIGHT AND TAIL LIGHT BEING OUT, THE LICENSE PLATE LIGHTS WERE ALSO OUT. BY THE TIME I COULD GET IN THE CAR THEY WERE ALL WORKING AGAIN. I TOOK IT TO THE DEALERSHIP AND THEY CONFIRMED THE 30 AMP FUSE HAD OVERHEATED AND CAUSED THE FUSEBOX TO MELT (HENCE THE BURNING SMELL). $500 LATER MY CAR IS HOPEFULLY FIXED. THANKFULLY THE CAR DIDN'T BURN TO THE GROUND. *TR
Electrical system, Structure, Latches/locks/linkages, Jan 28, 2014
WE HAVE OWNED THIS 2010 JETTA SPORTWAGEN TDI SINCE BRAND NEW. TODAY 1/28/14 IS THE FOURTH TIME WE HAVE HAD TO REPLACE THE LOCK MECHANISM ON ONE OF THE DOORS. PART NUMBERS 3B4-839-016-AP (LEFT REAR), 3B1-837-016-CG (RIGHT FRONT) AND 3B4-839-015-AP (RIGHT REAR) HAVE ALL BEEN REPLACED AT LEAST ONCE. RIGHT REAR LATCH HAS BEEN REPLACED TWICE - ONLY ONCE UNDER WARRANTY. IN LOOKING ON NHTSA WEB SITE THERE ARE 8 OTHER REPORTS OF PROBLEMS WITH LATCHES IN THE 2010 JETTA. THIS IS A SERIOUS SAFETY CONCERN BECAUSE MOST OF THE REPORTS (INCLUDING MINE) WERE FOR DOORS THAT WOULD NOT UNLOCK AND DOORS THAT WOULD NOT OPEN NO MATTER WHAT THE REPORTING PARTY TRIED. CAN YOU IMAGINE IF THESE LATCHES FAILED IN AN ACCIDENT AND CHILDREN SITTING IN THE REAR SEATS WERE TRAPPED? *TR
Engine, Jan 27, 2014
WHILE DRIVING MY 2010 VW JETTA TDI AT 45 MPH THE GLOW PLUG LIGHT BEGAN TO FLASH WITH NO WARNING AND ENGINE POWER BECAME DRAMATICALLY REDUCED. I WAS UNABLE TO MAINTAIN SPEED ON A BUSY ROADWAY AND WAS FORCED TO MAKE AN ABRUPT EXIT FROM THE ROAD TO AVOID CAUSING AN ACCIDENT. USING BACK ROADS WITH LOW SPEED LIMITS I WAS ABLE TO REACH A VOLKSWAGEN DEALERSHIP. AFTER ARRIVING THE VEHICLE COULD NOT BE RESTARTED. AFTER 3 DAYS OF INSPECTION IT WAS DETERMINED THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED AND THE METAL SHAVINGS FROM THE FAILED PUMP CONTAMINATED THE ENTIRE FUEL SYSTEM AND CLOGGED IT WITH RUST. EVEN THOUGH THE VEHICLE WAS OUT OF WARRANTY, VOLKSWAGEN OF AMERICA COVERED THE COST OF THE REPAIR WHICH ENTAILED REPLACING THE ENTIRE FUEL SYSTEM. THE TECHNICIAN INFORMED ME THAT THIS WAS A KNOWN PROBLEM WITH THE TYPE OF HIGH PRESSURE FUEL PUMP INSTALLED ON MY CAR WHICH IS WHY VWOA WAS COVERING THE REPAIR EVEN THOUGH THE VEHICLE WAS OUT OF WARRANTY AND THERE WAS NO RECALL. GIVEN THE HIGH POTENTIAL FOR INJURY WHEN THIS KNOWN FAULT OCCURS, I DO NOT UNDERSTAND WHY ALL VEHICLES (WHICH INCLUDE ALL 2010+ AUDI AND VW TDI ENGINES) THAT FEATURE THIS FAULTY FUEL PUMP HAVE NOT BEEN SUBJECT TO A RECALL TO HAVE THE PROBLEM REPAIRED. *TR
Exterior lighting, Jan 24, 2014
HEAD AND TAILLIGHTS STOPPED WORKING. MELTED FUSE BOX. *TR
Fuel system, Diesel, Engine, Jan 16, 2014
I WAS DRIVING ON THE FREEWAY (AT SPEED) ON MY WAY TO WORK WHEN MY 2010 JETTA TDI SUDDENLY STALLED. I WAS LUCKY THAT THE ENGINE DID NOT LOCK UP AS I WOULD HAVE BEEN REAR ENDED. HOWEVER, I CONTINUED TO COAST AT SPEED. I WAS ABLE TO COAST OVER TO THE SHOULDER. THE CAR WOULD NOT START. I CONTACTED A TOW TRUCK TO TOW ME INTO THE DEALERSHIP. THE DEALERSHIP INFORMED ME THAT THE INTER TURBO COOLER WAS DAMAGED DUE TO THE COLD WEATHER. I WAS ALSO TOLD THAT DUE TO THE COLD WEATHER ? THEY HAD SEEN THIS SAME OCCURRENCE AT LEAST 4 TIMES THAT DAY ALONE. UPON FURTHER RESEARCH, IT APPEARS THAT A LARGE NUMBER OF OWNERS IN THE US HAVE EXPERIENCED NOT BEING ABLE TO START, DIFFICULTY STARTING, AND ENGINE FAILURE TO DUE WATER BEING DRAWN INTO THE ENGINE FROM WATER CONDENSING IN THE INTERCOOLER. HTTPS://MAPS.GOOGLE.COM/MAPS/MS?MSID=207335707442566723762.0004B73A15CAE256F489F&MSA=0&IWLOC=A THIS HAS CAUSED CARS TO SUDDENLY DIE WHILE DRIVING ON PUBLIC ROADS AND HIGHWAYS WITH THE POTENTIAL OF SUDDENLY BEING HIT BY FAST APPROACHING TRAFFIC. IT ALSO SEEMS EVIDENT THAT VOLKSWAGEN HAS KNOWN ABOUT THIS ISSUE SINCE LAST WINTER. THERE APPEARS TO BE NUMEROUS TECH BULLETINS ON THE SUBJECT. *TR
Engine, Jan 12, 2014
THE CAR HAD BEEN PARKED IN THE RAIN FOR APPROXIMATELY 90 MINUTES. I STARTED THE CAR AND DROVE SLOWLY THROUGH THE PARKING LOT. THE ENGINE STOPPED WITHOUT WARNING AND REQUIRED THAT THE CAR BE BROUGHT TO A FULL STOP AND THE IGNITION TURNED OFF BEFORE THE CAR COULD BE STARTED. THE CAR RAN FINE AFTER BEING RESTARTED. THIS IS THE 6TH INCIDENT OF THIS KIND THAT I HAVE EXPERIENCED. *TR
Fuel/propulsion system, Jan 11, 2014
NOTE TO ENGINEERS INVESTIGATING 2009-2010 VW JETTA HIGH PRESSURE FUEL PUMPS: I AM A SEMI-RETIRED AUTOMOTIVE ENGINEER THAT INVESTIGATES INSURANCE CLAIMS. I CURRENTLY HAVE ONE OF THESE ISSUES WITH METAL FLAKES APPEARING ON THE FILTERING SCREEN FOR THE HPFP LOCATED UNDER THE PRESSURE TRANSDUCER. OBVIOUSLY, THIS ISSUE HAS BEEN BUILDING FOR SOME TIME IN ORDER FOR THIS AMOUNT OF METAL FLAKES TO ACCUMULATE (VEHICLE WOULD BARELY RUN--IDLED TO DEALER). THIS IS NOT AFFECTING JUST VW'S. I SEE THE SAME ISSUE IN DODGE, GM, FORD, AUDI, AND MANY OTHER MODELS. THE PROBLEM LIES WITH THE ULTRA-LOW SULFUR FUEL. SULFUR IS A LUBRICATING MOLECULE UNDER HIGH PRESSURE APPLICATIONS. PROBLEMS BEGAN CROPPING UP AFTER SWITCH TO ULTRA-LOW SULFUR FUEL. THE OLDER LOW-SULFUR FUEL WOULD STILL LUBRICATE. THE FIX IS TO EITHER HARDEN THE PUMP FACES TO A MUCH HIGHER DEGREE SUCH THAT NO LUBRICATION IS REQUIRED. OR, ADD A 5% MIX OF BIODIESEL TO THE PETRODIESEL TO RESTORE LUBRICITY TO FUEL. SOME ADDITIVES ALSO ACCOMPLISH THIS SAME LUBRICATING EFFECT. I HAVE NOW HANDLED AROUND 40 CASES OF DIFFERING MAKES WHERE THIS SAME ISSUE CROPS UP. HOWEVER, I ONLY SEE THE CASES WHERE AN INSURANCE CLAIM IS FILED WITH AN INSURANCE CARRIER. IN ALL CASES, I GO BACK TO THE STATION WHERE THE CUSTOMER FUELS THE VEHICLE TO OBTAIN SAMPLE. THIS IS TO RULE OUT CONTAMINATED FUEL BEING DISPENSED AT A FILLING STATION. SO FAR, NO CONTAMINATION FOUND FROM FILLING STATIONS. *TR
Service brakes, Jan 10, 2014
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 30 MPH, SHE DEPRESSED THE BRAKE PEDAL AND THE BRAKES BEGAN TO MAKE A SQUEAKING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION WHO STATED THAT THE LEFT BRAKE PAD HAD WORN DOWN TO 25% WHILE THE RIGHT BRAKE PAD HAD ONLY WORN DOWN TO 75%. THE MECHANIC DID NOT KNOW WHY THE LEFT BRAKE PAD WORE DOWN FASTER THAN THE RIGHT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.
Fuel system, Diesel, Jan 3, 2014
CAR BROKE DOWN ON HIGHWAY. TOWED TO DEALER AND WE WERE TOLD THERE WERE METAL SHAVINGS THROUGHOUT FUEL SYSTEM AND THAT IT WOULD COST $6000 TO REPAIR. WE NOTICED THAT NHTSA HAS AN OPEN INVESTIGATION (EA11003) FOR THIS EXACT PROBLEM. LINK: HTTP://WWW-ODI.NHTSA.DOT.GOV/CARS/PROBLEMS/DEFECT/DEFECTSUMMARY2.CFM?INV_ID=20944&TYPE=VEHICLE&TYPENUM=1&CMPT_ID=158&PROD_ID=728769&MAKE=VOLKSWAGEN&MODEL=JETTA%20SPORTWAGEN&MODEL_YR=2010 THANK YOU. *TR
Fuel system, Diesel, Engine, Jan 1, 2014
2010 JETTA SEDAN TDI --> FUEL LEAK --> DAY PRIOR RAN NORMAL. WENT TO START AND DID NOT START. THOUGHT WAS THE BATTERY. CHARGED EMERGENCY STARTER FOR 4HR AND ATTEMPTED AGAIN WITH NO AVAIL. CALLED A FRIEND WHO IS A DIESEL MECHANIC TO HELP START IT. HOOKED TO HIS TRUCK AND STILL NO START. I NOTICED WET UNDERNEATH THE FRONT PASSENGER WHEEL AND THOUGHT NOTHING OF IT SINCE IT WAS PARKED ON THE STREET, SO WATER POSSIBLY. IT STARTED TO SNOW. WENT AND PURCHASED A NEW BATTERY. INSTALLED THE BATTERY, AFTER BATTERY INSTALL STILL DID NOT START. ATTEMPTED 2 MORE TIMES. SINCE IT WAS NOT THE BATTERY HE BEGAN TO LOOK ELSEWHERE WHILE I ATTEMPTED TO START AND YELLED AT ME TO STOP. I GO TO THE FRONT OF THE AUTO AND HE SHOWS ME WHERE THE DIESEL IS PULSATING OUT AND THAT IS WHY IT IS NOT STARTING, IT IS NOT GETTING TO THE ENGINE. I THEN LOOK AROUND THE CAR AND WITH THE SNOW, I THEN NOTICE A LONG GREEN PATH OF DIESEL FUEL ALONG THE ROAD. I CALLED VW, PAID THE 84$ TO TOW TO VW DEALER AND THEY COULD NOT LOOK AT IT UNTIL A WEEK LATER. MY CONCERN IS THE GAS LEAK. I SHOULD TECHNICALLY HAVE OVER 54K ON THE VEHICLE, I AM NOT EVEN CLOSE TO THOSE OTHERS FOR SALE ON THE MARKET. I AM NOT UPSET SINCE NO BODILY HARM WAS DONE, HOWEVER THE LEAK IS IN GREAT AMOUNT. I DO RECALL A COUPLE OF DAYS EARLIER THAT I WAS GOING THROUGH GAS QUICKER. I FILL 1X A MONTH, WITH 4 DAYS I WAS THROUGH A QUARTER OF A TANK BUT IT DID NOT CLICK. THIS IS ME NOTIFYING YOU OF MY GAS LEAK. THE CAR NEVER STARTED AND THERE WAS NO FIRE BUT THERE IS CONCERN DUE TO THE LEAK. MY MECHANIC FRIEND STATED THAT HE HAD NO IDEA WHAT THE PART WAS CALLED THAT WAS SHOOTING OUT THE FUEL AND TO TAKE TO A AUTHORIZED VW DEALER WHICH I DID. I STILL HAVE 5 DAYS TILL THEY CAN EVEN LOOK AT MY CAR. *TR
Fuel system, Diesel, Engine, Dec 27, 2013
DRIVING AT ABOUT 40 MPH WITH ABOUT 1/4 TANK OF GAS WHEN CAR STARTED TO SPUTTER AND RUN ROUGH. THE GLOW PLUG INDICATOR LIGHT BEGAN FLASHING AND I PULLED INTO A NEARBY PARKING LOT WHERE I SHUT THE CAR OFF. I RESTARTED THE CAR AND PULLED OUT OF THE PARKING LOT BUT CAR IMMEDIATELY BEGAN TO RUN ROUGH AND LOSE POWER AGAIN SO I PULLED INTO A GAS STATION LOT WHERE THE CAR REFUSED TO RESTART. CALLED A TOW TRUCK AND GOT CAR TOWED TO AUTOBARN IN COUNTRYSIDE (WHERE I BOUGHT THE CAR). TRIED TO RESTART CAR AGAIN AT DEALERSHIP AND NOTICED THE FUEL GAGE WAS READING "EMPTY", MEANING FUEL HAD LEAKED OUT SINCE THE CAR DIED. DEALER CALLED ME THE NEXT DAY SAYING MY HIGH PRESSURE FUEL PUMP HAD FAILED AND MY ENTIRE FUEL SYSTEM FROM THE GAS TANK ON UP TO THE INJECTORS HAD TO BE REPLACED. WAS COVERED UNDER WARRANTY AND DEALER WAS VERY HELPFUL AND DID THE JOB IN FOUR DAYS, DURING T-GIVING WEEK, WHICH I WAS VERY SATISFIED WITH. I ALWAYS GET MY DIESEL AT BP AMOCO'S OR MOBILES AND MAKE SURE TO USE HEAVILY TRAFFICKED STATION TO HAVE THE BEST CHANCE OF GETTING FRESH FUEL. I AM NOT COMFORTABLE DRIVING THE CAR AND HAVE CONSIDERED TRADING IT IN DUE TO VW CORPORATE'S SEEMING INDIFFERENCE TO THE PROBLEM, WHICH IS WELL DOCUMENTED ONLINE AND THERE ARE MANY MANY CASES SIMILAR TO MINE. SHORTLY AFTER I BOUGHT THE CAR I NOTICED THAT ALL THE FUEL STATIONS IN MY AREA WENT FROM 5% BIODIESEL TO 20% BIODIESEL. I ASKED THE DEALER AT THE TIME ABOUT IT BECAUSE THE OWNERS MANUAL STATES VW WILL NOT WARRANTY THE CAR IF ANYTHING MORE THAN 5% BIODIESEL IS USED. THE DEALER SAID VW WOULD WARRANT IT AND A WRITTEN STATEMENT FROM VW CAME IN THE MAIL SHORTLY THEREAFTER. I CAN'T HELP BUT WONDER IF THE HIGHER BIODIESEL PERCENTAGE LED TO THE FAILURE. *TR
Fuel system, Diesel, Dec 15, 2013
VEHICLE: 2010 VW JETTA TDI (DIESEL) ENTERED HIGHWAY AND ACCELERATED UP TO APPROX 40 MPH THEN VEHICLE STARTED TO STALL. A LOUD RATTLING NOISE WAS HEARD THEN "CHECK ENGINE LIGHT" CAME ON. WE IMMEDIATELY PULLED OVER TO SHOULDER AND TURNED ENGINE OFF. (ENGINE DID NOT STALL OUT/OFF BY ITSELF, WE TURNED ENGINE OFF AFTER PULLING OVER) ATTEMPTS TO RE-START ENGINE FAILED. STARTER WOULD TURN ENGINE OVER BUT IT WOULD NOT START UP. SUBSEQUENTLY WE USED A DIAGNOSTIC CODE TOOL WHICH INDICATED THAT THERE WAS A PROBLEM WITH FUEL PRESSURE. WE HAD 1/2 TANK OF DIESEL SO WE DID NOT RUN OUT OF FUEL. BATTERY WAS STRONG ENOUGH TO TURN OVER ENGINE AND ALL ELECTRICAL SYSTEMS STILL WORKED. WE BELIEVE THIS MAYBE AN ISSUE WITH THE FUEL PUMP FAILING. *TR
Fuel system, Diesel, Vehicle speed control, Dec 14, 2013
I DRIVE A 2010 VW JETTA SPORTWAGEN TDI AND TWO DAYS AGO, WHILE DRIVING ~75 MPH, THE VEHICLE SUDDENLY LOST POWER. I WAS ON A HIGHWAY AND THIS PUT MY LIFE IN GREAT DANGER. FORTUNATELY, I WAS ABLE TO GET THE CAR SAFELY TO SERVICE. THEY SAID I HAD USED BAD DIESEL. THEY FLUSHED THE FUEL AND CHANGED THE FUEL FILTER AND CHARGED ME $700. THE NEXT DAY, THE SAME THING HAPPENED ON THE HIGHWAY. I LOST POWER AND AGAIN MY LIFE WAS IN GREAT DANGER. TWICE, MY VW LET ME DOWN...NEARLY GRAVELY! SADLY, THE DRAMA CONTINUES. THE CAR IS NOW AT A NEW REPAIR SHOP. NEITHER REPAIR SHOP KNOW WHAT THE PROBLEM IS. BUT FROM A SIMPLE INTERNET SEARCH, I HAVE FOUND THE PROBLEM: THIS IS A RECURRING PROBLEM WITH THIS MODEL. THIS IS VERY CLEARLY RELATED TO NHTSA CAMPAIGN ID NUMBER: EA11003. *TR
Fuel system, Gasoline, Electrical system, Engine, Dec 13, 2013
WHEN MAKING A LEFT HAND TURN CAR STALLS. DASH PANEL LIGHTS GO OUT AND BATTERY WARNING LIGHT FLASHES AND CAR SHUTS OFF. CAR HAS TO BE COMPLETELY STOPPED,IGNITION TURNED TO THE OFF POSITION AND PUT INTO PARK, BEFORE IT CAN RESTART. VERY DANGEROUS WHEN DRIVING IN HIGH TRAFFIC AREAS. YOU DON'T HAVE TIME TO PULL OVER. THE CAR JUST DIES! *TR
Fuel/propulsion system, Dec 6, 2013
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER AND STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE FUEL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 11V490000 (FUEL SYSTEM, DIESEL). THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.
Fuel system, Diesel, Dec 5, 2013
UPON STARTING THE VEHICLE TODAY (DECEMBER 5, 2013), AT +15 DEG F (MORNING LOW WAS -22 F), THE GLOW PLUG LIGHT BEGAN BLINKING AND A WARNING BELL RANG, SIGNIFYING "CHECK ENGINE". THE ENGINE STARTED IMMEDIATELY AND CONTINUED TO RUN BUT HAD NO POWER ABOVE 2,000 RPM. THIS IS THE SECOND (APPARENT) HIGH PRESSURE FUEL PUMP FAILURE ON THIS VEHICLE, THE FIRST OCCURRING ON AUGUST 20, 2013 AT ~55,000 MILES, AT HIGHWAY SPEED, WITH THE SAME LOSS OF POWER SYMPTOM AND "CHECK ENGINE" INDICATION. THAT INCIDENT WAS LUCKILY WITHIN TEN MILES OF THE DEALERSHIP AND I WAS ABLE TO DRIVE THE CAR TO THE DEALER. THE DEALER DETERMINED THAT THE FUEL WAS NOT CONTAMINATED AND THAT THE FUEL PUMP HAD FAILED AND THEN REPLACED IT UNDER THE ORIGINAL POWER TRAIN WARRANTY. PRIOR TO THAT FIRST FAILURE THE CAR WAS EXPERIENCING SLIGHT 'MISSING' DURING ACCELERATION OR STEADY SPEED IN THE 2100-2500 RPM BAND. THE SAME MISSING WAS OCCURRING SOON AFTER THE FUEL PUMP REPLACEMENT, PRIOR TO THE CURRENT FAILURE. I AM THE ONLY PERSON THAT HAS EVER FUELED THE VEHICLE AND THERE IS 0% CHANCE THAT THE FUEL CURRENTLY (OR EVER) IN THE VEHICLE CONTAINED ANY GASOLINE OR BIODIESEL, UNLESS A GAS STATION WAS SELLING CONTAMINATED FUEL. THE DEALER ALSO INSTALLED THE PREVENTIVE FILLER RECEPTACLE THAT DOES NOT ALLOW A GAS HOSE NOZZLE SOON AFTER THE FIRST FUEL PUMP WAS REPLACED, DURING A NORMAL OIL CHANGE SERVICING. AS OF THIS WRITING, ON THE AFTERNOON OF DECEMBER 5, 2013, THE DEALER'S SERVICE AGENT HAS REQUESTED THAT I DRIVE APPROXIMATELY 220 MILES OVER A HIGH MOUNTAIN PASS, TO DELIVER THE CAR FOR DIAGNOSIS AND REPAIR. *TR
Fuel system, Diesel, Dec 4, 2013
CAR LOST POWER BUT DID NOT DIE COMPLETELY. LIMPED TO DEALER AND WAS INITIALLY TOLD THERE WAS WATER IN THE DIESEL FUEL, THREE DAYS LATER IT WAS CALLED JUST 'CONTAMINATION' (NOT FURTHER IDENTIFIED) THAT NECESSITATED A COMPLETED FUEL SYSTEM REPLACEMENT. TOTAL COST $6300 - $8500 DEPENDING ON WHETHER THE FUEL TANK NEEDS TO BE REPLACED. DEALER CONFIRMED THAT FUEL PUMP FAILURE COULD ALSO CAUSE FUEL SYSTEM CONTAMINATION AND SINCE THE FUEL PUMP IS CONSIDERED PART OF THE DRIVE TRAIN (WARRANTY - WISE) IT IS COVERED FOR 50,000 MILES. *TR
Electrical system, Latches/locks/linkages, Dec 4, 2013
REMOTE CONTROL DOOR LOCKS. SINCE I PURCHASED MY 2010 VW JETTA TDI AS A NEW VEHICLE, THE REMOTE CONTROL KEY HAS RANDOMLY NOT FUNCTIONED PROPERLY TO UNLOCK THE DOORS OR TRUNK. THE PROBLEM IS NOT DUE TO RFI. IT CAN ALWAYS BE IMMEDIATELY CORRECTED BY USING THE MANUAL KEY TO UNLOCK THE VEHICLE, WHICH SEEMS TO RESET THE LOCKING SYSTEM AND ALLOWS THE REMOTE KEY TO UNLOCK THE DOORS OR TRUNK REMOTELY. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALER AT EVERY VISIT. THE DEALER HAS LOOKED INTO IT, BEEN UNABLE TO REPLICATE THE PROBLEM, HAS REPROGRAMMED THE LOCKS. IT CONTINUES TO BE A RANDOM PROBLEM THAT I MYSELF CAN'T PREDICT OR REPLICATE ON DEMAND, BUT WANT OTHERS TO KNOW ABOUT THIS ANNOYANCE. *TR
Service brakes, Dec 4, 2013, crash
RE: PARKING BRAKE. IN DEC 2013, MY 2010 VW JETTA TDI ROLLED BACKWARDS WITH THE PARKING BRAKE FULLY ENGAGED. IT HIT ANOTHER STATIONARY VEHICLE; THANKFULLY THERE WERE NO INJURIES EXCEPT TO THE TWO CARS. I HAD BROUGHT IN THE VEHICLE TO THE DEALER IN FEB 2013 WITH THE CONCERN THAT THE PARKING BRAKE WAS NOT SECURE. THEY SAID THEIR WAS LITTLE ADJUSTMENT TO BE MADE AND IT WAS WORKING TO SPECS. MY VEHICLE HAD UNDERGONE IT'S 40K SERVICE TWO MONTHS PRIOR TO THE MOST RECENT INCIDENT THAT RESULTED IN A CRASH. WORKING UP TO "SPECS" IS CLEARLY NOT SUFFICIENT OR SAFE. I WOULD LIKE THIS TO BE INVESTIGATED. *TR
Electrical system, Exterior lighting, Nov 15, 2013
WHILE STARTING MY CAR AND GETTING READY FOR WORK I NOTICED I HAD A HEADLAMP OUT. I THOUGHT I COULD DRIVE TO WORK SAFELY SO, I STARTED MY COMMUTE. HOWEVER, ON STOPPING TO GET COFFEE I NOTICED I HAD TAILLIGHTS OUT AND UPON FURTHER TESTING BRAKE LIGHTS WERE FAILING TO. I STOPPED AT A AUTOPARTS STORE TO REPLACE THE TAIL LIGHTS AND NOTICED THAT I HAD LOST THE OTHER HEADLAMP AND BACKUP LIGHTS. I DECIDED TO PARK THE CAR AND CALL THE DEALERSHIP FOR ADVICE. I HAD THE CAR TOWED (TO DANGEROUS TO DRIVE) TO THE DEALERSHIP AND AT THAT TIME IT WAS DIAGNOSED OF HAVING A BURNED FUSE PANEL BOX. IT WAS REPLACED FOR A TOTAL OF $533.11 DOLLARS. THE REASON I AM REPORTING THIS IS I READ AN ARTICLE IN MY LOCAL NEWSPAPER (ZANESVILLE TIMES RECORDER)ABOUT THE SAME THING HAPPENING IN VW TIGUANS. I WANTED TO BRING TO LIGHT THAT IT IS HAPPENING IN VW JETTA'S ALSO. MY CAR IS A 2010 VW JETTA DIESEL. THE HIGH MILEAGE IS DUE TO A 110 MILE ROUND TRIP DAILY COMMUTE. I HAVE THE BURNED FUSE BOX PANEL IN MY POSSESSION IF YOU WOULD LIKE IT FOR INSPECTION. *TR
Fuel system, Diesel, Nov 12, 2013
AT HIGHWAY SPEED, 55 MPH, THERE WAS A LOUD CLUNK AND THE ENGINE SHUT OFF. I COASTED TO THE SHOULDER AND COULD NOT GET THE CAR TO RESTART. I WAS TOWED TO THE DEALER AND WAS TOLD THE FOLLOWING: INJECTORS 3 & 4 WERE MALFUNCTIONING AND NEEDED TO BE REPLACED. HISTORY: 1 MONTH AGO THE GLOW PLUG WARNING LIGHT BEGAN TO COME ON INTERMITTENTLY. I TOOK THE CAR TO THE DEALER FOR SERVICE, THEY READ THE CODES AND SWITCHED THE #2 & #3 GLOW PLUGS TO DECIDE IF IT WAS THE HARNESS OR THE GLOW PLUGS THEMSELVES. AFTER A FEW MORE WEEKS THE LIGHT WAS ON CONTINUOUSLY AND MY WIFE HAD THE CAR GO CLUNK AND DIE ON THE FREEWAY. SHE GOT IT TO RESTART AFTER A FEW MINUTES AND WE HEADED DIRECTLY TO THE DEALERSHIP FOR THE REPLACEMENT GLOW PLUGS. THE DEALER REPLACED ALL 4 GLOW PLUGS. YESTERDAY, THE CLUNK HAPPENED AGAIN AND WE ARE NOW BACK AT THE DEALER DECIDING WHAT TO DO. THE DEALER SAYS REPLACE ALL 4 INJECTORS AND THAT SHOULD FIX THE PROBLEM. I SAY HOW DO WE CHECK THE HIGH PRESSURE FUEL PUMP AS THAT IS LIKELY THE REAL PROBLEM. *TR
Electrical system, Exterior lighting, Nov 7, 2013
THE VEHICLE FAILED TO START SO IT WAS JUMPSTARTED WITH NO PROBLEMS THEN TAKEN TO GET THE BATTERY TESTED. THE BATTERY, ALTERNATOR, AND STARTER ALL TESTED OK. THEN WARNING LIGHTS INDICATING THAT THE RIGHT HEADLAMP AND RIGHT REAR TAILLAMP ILLUMINATED THEN WENT OUT. VEHICLE WAS DRIVEN TO THE DEALER AND THEY DETERMINED THAT A PART OF THE FUSE BOX HAD MELTED. UPON FURTHER INSPECTION A 30AMP FUSE FOR THE BRAKE LIGHTS HAD MELTED INTO THE FUSE PANEL, BUT HAD NOT POPPED THE FUSE. *TR
Fuel/propulsion system, Oct 30, 2013
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE CONTACT ALSO MENTIONED THAT FUEL WAS SMELLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 58,000. THE VIN WAS UNAVAILABLE.