2010 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 875 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Jetta model years with reports.
Of the 2010 reports, 24 involved a crash and 5 involved a fire. 12 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipDec 20, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
A loss of vehicle control can increase the risk of a crash.
Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 16V913000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 10, 2010
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.
IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 10V621000 on NHTSA.gov
Power train, automatic transmissionAug 20, 2009
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.
THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V333000 on NHTSA.gov
Representative owner complaints
875 reports, newest first.
Latches/locks/linkages, Jan 7, 2013
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT THE PASSENGER SIDE DOOR LOCK FAILED TO ENGAGE. THE CONTACT MENTIONED THAT ALL OF THE OTHER DOOR LOCKS BECAME DEFECTIVE OVER TIME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE DOOR LOCKS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 84,000. UPDATED 02/20/13*LJ THE CONSUMER STATED THE DOORS WOULD NOT LOCK, WHEN THE VEHICLE WAS IN MOTION AND THEY COULD NOT BE LOCKED MANUALLY. UPDATED 02/21/13
Seat belts, Dec 25, 2012
REAR PASSENGER SEAT BELTS MALFUNCTIONED FOR THE REAR MIDDLE AS WELL AS REAR DOOR SEAT. THE MIDDLE SEAT BELT WOULD NOT LOOSEN UP IE IT WAS TAUT AND THE DOOR SIDE SEAT WAS COMPLETELY LOOSE AND WOULD NOT RETRACT. THIS POSES A SERIOUS SAFETY HAZARD AND I HAD TO PAY INDEPENDENT MECHANIC TO REMOVE AND REPLACE SEAT BELT. *TR
Fuel system, Diesel, Fuel/propulsion system, Dec 23, 2012
ENGINE SPUTTERED AND QUIT WHILE DRIVING ON THE INTERSTATE AT NORMAL SPEED. WAS ABLE TO COAST TO A STOP SAFELY DUE TO PROXIMITY OF EXIT RAMP. WOULD NOT RESTART. VEHICLE TOWED TO VOLKSWAGEN DEALERSHIP WHERE THEY CLAIMED FUEL CONTAMINATION, RESULTING IN FAILURE OF THE HIGH PRESSURE FUEL PUMP. REPAIRS WERE NOT COVERED BY WARRANTY BECAUSE THEY CLAIMED FUEL CONTAMINATION WAS THE CAUSE. I HAVE THE FUEL RECEIPT FROM THE PREVIOUS FILL-UP WHERE IT SHOWS BP DIESEL WAS USED. I HAVE COMPLETE SERVICE RECORDS AND MAINTAIN THE VEHICLE IN PERFECT CONDITION. THIS IS A SERIOUS PROBLEM WITH THE DESIGN OF VOLKSWAGEN'S FUEL PUMP. *TR
Vehicle speed control, Engine, Dec 18, 2012
THE CAR ABRUPTLY DECELERATED FROM 65 TO 35 MPH ON A MAJOR INTERSTATE AS THE ENGINE WENT INTO 'LIMP MODE'. THE SUDDEN DECELERATION CAUSED SWERVING AND I HAD TO PULL OVER TO THE CURB IN ORDER TO AVOID AN ACCIDENT. THE COIL/CHECK ENGINE LIGHT TURNED ON AND CAR HESITATED AS IT DROVE. THIS IS THE THIRD INCIDENT THAT THIS CAR HAS HAD WITH THE EXHAUST PROBLEM CAUSING ENGINE TO FORCE DECELERATION AND ABRUPT STOPPING EVEN STALLING. THE SYSTEM THIS TIME DIAGNOSED A DEFECTIVE EXHAUST CONTROL MODULE/FLAP. THE PREVIOUS EMISSIONS ISSUE WHILE THE CAR WAS UNDER WARRANTY INVOLVED DEFECTIVE EGR VALVES. PROBLEM SEEMS TO SHOW UP EVERY 10-15K MILES ON THIS DIESEL MODEL. *TR
Electrical system, Vehicle speed control, Dec 13, 2012
I WAS DRIVING ON THE HIGHWAY DOING ABOUT 55 MILES AN HOUR WITH FULL TRAFFIC AND MY JETTA SPUTTERED AND BEGAN TO LOSE SPEED-QUICKLY, I TRIED TO ACCELERATE BY PRESSING GAS PEDAL BUT NOTHING HAPPENED AND I LUCKILY COASTED INTO STORE PARKING LOT. I TRIED TO RESTART IT BUT IT WOULD NOT RESTART. I HAD IT TOWED TO VW DEALERSHIP AND THEY CALLED ME THE NEXT DAY TO SAY IT WAS THE INTERCOOLANT SYSTEM AND IT WOULD BE 1300.00. VERY VERY LUCKY I WAS NOT HIT. *TR
Latches/locks/linkages, Dec 7, 2012
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE TRYING TO RETRIEVE A CHILD FROM THE REAR SEAT, THE DRIVER AND PASSENGER REAR DOORS FAILED TO UNLOCK. THE CONTACT WAS ABLE TO RETRIEVE THE CHILD BY ENTERING THE VEHICLE FROM THE FRONT AND CLIMBING TO THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.
Fuel system, Diesel, Engine, Fuel/propulsion system, Dec 4, 2012
HAPPENED LAST NIGHT, WITH MY 6 YR OLD DAUGHTER IN THE CAR, AND WIFE DRIVING ON THE FREEWAY! CHECK ENGINE LIGHT, AND FUEL INJECTOR/GLOW PLUG LIGHT BLINKING, CAR SHUTDOWN, BUT FORTUNATELY WAS ABLE TO PULL OFF TO THE SIDE BUT STILL NEXT TO FREEWAY ON/OFF RAMP. CAR WOULD CRANK OVER BUT NOT START. CALLED AAA TOW TO VW DEALER WHERE THE CAR WAS PURCHASED. I DROVE THE CAR EARLIER THAT MORNING ON A FAIRLY LONG TRIP (OVER 100 MILES), AND STARTED NOTICING THE FUEL ECONOMY WASN'T AS GOOD AS I NORMALLY WOULD GET (40 MPG), BUT IT WAS RAINING HEAVY THAT MORNING SO THAT'S WHAT I ATTRIBUTED IT TO, BUT ONLY SEEING 30 MPG AFTER ALL FREEWAY DRIVING WAS SUSPICIOUS TO ME. VW DEALER SAID THE HIGH PRESSURE FUEL PUMP FAILED AND CONTAMINATED THE ENTIRE DIESEL FUEL SYSTEM AND ALL THE PARTS WILL NEED TO BE REPLACED AND FUEL SYSTEM CLEANED OUT. *TR
Power train, Electrical system, Dec 3, 2012, fire
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE TRANSMISSION OVERHEAT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT MOVED OFF THE ROADWAY AND RESTARTED THE VEHICLE, AS IT RESUMED PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION WHERE THEY ADVISED THE CONTACT THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT WHILE PERFORMING AN INSPECTION OF THE VEHICLE, HE NOTICED THAT THE WIRES THAT WERE CONNECTED TO THE ALTERNATOR WERE BURNED AND THE FUSE BLOCK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 78,000.
Fuel system, Diesel, Fuel/propulsion system, Nov 28, 2012
THE CAR'S ENGINE STOPPED FUNCTIONING WHILE DRIVING ON I-80 ON THE WAY TO WORK IN THE MORNING. I WAS IN THE FAR LEFT LANE AND HAD TO USE HAZARD SIGNALS TO PULL THE CAR TO THE RIGHT SHOULDER DURING BUSY COMMUTE TRAFFIC. THE ENGINE GLOW LIGHT INDICATOR AND THE MALFUNCTION INDICATOR LAMP WERE ON DURING THE FAILURE. THE CAR DID NOT RESTART AND A TOW TRUCK TOOK THE VEHICLE TO THE NEAREST DEALERSHIP. METAL DEBRIS WAS PRESENT INSIDE OF THE FUEL PUMP AND FUEL FILTER. *TR
Suspension, Tires, Nov 24, 2012
MY 2010 VW TDI SPORTWAGON EATS UP THE INSIDE OF THE TIRES, VERY QUICKLY. I JUST PURCHASED MY FIFTH SET OF TIRES FOR A CAR WITH LESS THAN 70,000 MILES ON IT. I'VE HAD THE ALIGNMENT CHECKED THREE TIMES, AND IT CONTINUALLY SHOWS TO BE WITHIN SPECS. THE FIRST TWO TIMES, I HAD A VW DEALERSHIP CHECK THE ALIGNMENT, AND BOTH TIMES THEY TOLD ME THERE WAS NOTHING THEY COULD DO. I JUST HAD A PRIVATE MECHANIC CHECK THE ALIGNMENT, AND HE SAID I COULDN'T HAVE A MORE PERFECT ALIGNMENT, ACCORDING TO VW'S SPECS. THE LAST SET OF TIRES I PURCHASED WERE RATED FOR 55,000 MILES, BUT I ONLY GOT 15,000 OUT OF THEM BEFORE THE INSIDES WERE WORN DOWN INTO THE BELTS. THIS IS A VERY DANGEROUS SITUATION SINCE THE REST OF THE TIRE LOOKS NEW, AND UNLESS YOU GET THE CAR UP ON A LIFT, OR LAY DOWN ON THE GROUND TO DELIBERATELY LOOK AT THE INSIDE OF THE TIRES, YOU CANNOT SEE THE DAMAGE TAKING PLACE, AND PLACING THE OPERATOR IN A SITUATION WHERE A BLOW-OUT CAN OCCUR WITHOUT WARNING. PLUS, NOT TO MENTION THE EXTREMELY HIGH COST OF TIRE PURCHASES TO OPERATE THIS VEHICLE. *TR
Electrical system, Exterior lighting, Nov 23, 2012
ON MONDAY, 11-19, AFTER WORK I NOTICED THAT THE BULB INDICATOR LIGHT WAS IN ON THE DASHBOARD. I GOT OUT AND WALKED AROUND THE CAR TO SEE WHAT WENT OUT AND COULD NOT FIND ANYTHING. AFTER GETTING BACK IN I SAW THAT THE LIGHT WAS OFF. THE NEXT DAY WHEN MY HUSBAND GOT IN THE CAR THE SAME INCIDENT HAPPENED. LATER THAT SAME DAY I DROVE THE CAR AND THE LIGHT CAME ON. AS I TURNED INTO A FUEL STATION THE TURN SIGNAL BEGAN TO FLASH QUICKLY (INDICATING THE TURN SIGNAL WAS OUT). AFTER I REFUEL THE LIGHTS ALL CAME BACK ON. NO PROBLEMS WERE NOTICED UNTIL THURSDAY, 11-22, WHEN MY HUSBAND STARTED THE CAR AND THE INDICATOR LIGHT WAS ON AND HE GOT OUT TO CHECK AND THE PASSENGER TURN SIGNALS WAS OUT, ALONG WITH THE PASSENGER HEADLIGHT, AND THE WHOLE DRIVER SIDE TAIL LIGHT ASSEMBLY IS OUT. *TR
Power train, Engine, Fuel/propulsion system, Nov 15, 2012
MY 2010 VW JETTA SPORTWAGEN GOT THE GLOW PLUG LIGHT INTERMITTENT FLASH STARTING ON 72K MILES. IN THE COLD MORNING I COULD DRIVE 10-15 MINUTES WITHOUT ISSUE. HOWEVER, ONCE THE GLOW PLUG IS ON, IT COULD NOT EXCEED 40MPH. HERE'S THE DIAGNOSTIC FROM THE DEALERSHIP: 72017 CONFIRM MILE ON, GLOW PLUG LIGHT INTERMITTENT FLASH. PERFORM GUIDED FAULT FINDING, FAULTS TORED P00AF. TURBOCHARGER BOOST PERFORMANCE VISUAL INSPECTION FOUND VACUUM HOSES GOOD. FOLLOWING TEST PLAN, CHECK N75 SOLENOID GOOD. CHECK WIRING TO G581 REF VOLT GOOD. PERFORM GFF FUNCTION TEST VACUUM DIAPHRAM GOOD. FUNCTION TEST N75 GOOD. VACUUM AT 9PSI. CHECK INTERNAL RESISTANCE AT BOOST ACTUATOR POSITION SENSOR OUT OF SPEC. REC REPLACE G581 CHARGE PRESSURE ACTUATOR POSITION SENSOR (WITHIN TURBO ASSEMBLY)... PARTS WILL NEED TO BE SPECIAL ORDERED $1,444.41 + TAX... *TR
Fuel system, Diesel, Fuel/propulsion system, Nov 10, 2012
FOUR FAILURES IN FOUR MONTHS.THIS IS A REPEAT FAILURE WITH MY DIESEL FUEL SYSTEM. I PREVIOUSLY REPORTED THE FIRST TWO OCCURRENCES ON THIS SITE. VOLKSWAGEN OF AMERICA HAS NOW REPLACED MY ENTIRE FUEL SYSTEM INCLUDING THE TANK. THIS WAS ONLY AFTER REPEATED REQUESTS AFTER FOUR TIMES TO DEALER FOR SERVICE FOR THIS ISSUE--TOTAL TIME MY CAR WAS IN FOR SERVICE WAS 45 DAYS OVER JULY THROUGH OCT. 19, 2012. I WAS AWARE OF THE FUEL PUMP FAILURE AFTER RESEARCHING GLOW PLUG LIGHT FLASHING TDI AND LIMP MODE IMMEDIATELY UPON THE FIRST TIME THE LIGHTS STARTED TO FLASH ON JULY 6, 2012. I WENT TO DEALER AND THEY COULD NOT DIAGNOSE THE PROBLEM. JULY 17 IT HAPPENED AGAIN THEY FOUND METAL SHARDS IN THE FUEL FILTER AND REPLACED THE FUEL PUMP...I REQUESTED THEY REPLACE ENTIRE FUEL SYSTEM, EXPLAINING TO THE VOA CUSTOMER CARE PERSON THAT METAL SHARDS GO THROUGHOUT THE SYSTEM, DENIED. PICKED UP MY CAR ON JULY 31 (AFTER 15 DAYS IN SHOP). ON SEPT. 17 WARNING LIGHTS/LIMPMODE AGAIN. I AGAIN REQUEST THEY REPLACE ENTIRE FUEL SYSTEM, NO, ONLY THE PUMP IN THE TANK. PICK UP CAR SEPT. 28 (12 DAYS IN SHOP). FOUR DAYS LATER ON OCT. 2, AGAIN WARNING LIGHTS/LIMP MODE. BACK TO DEALER, AGAIN REQUEST VOFA TO REPLACE FUEL SYSTEM. NO ONLY THE FUEL RAIL. DEALER REPLACES FUEL RAIL, TAKES FOR A TEST DRIVE AND IT FAILED ON THEM. FINALLY VOA AGREES TO REPLACE THE FUEL SYSTEM...BUT NOT THE TANK. ONLY CLEAN THE TANK. I REQUEST NEW TANK, VOLKSWAGEN OF AMERICAN TELLS ME I CAN GO INSPECT THE CLEANED OUT TANK...HOW WILL I SEE INSIDE THE TANK...VOA CUST SERVICE TELLS ME THEN I BETTER BRING A FLASH LIGHT. MIND YOU I WAS DEALING WITH THE SAME CUST SERV REP [XXX] THE ENTIRE TIME. THEY DECIDE TO REPLACE TANK. PICK CAR UP OCT. 19 (18 DAYS IN SHOP). WAITING FOR IT TO HAPPEN AGAIN. ONLY A MATTER OF TIME AND HOPE I DON'T GET IN ACCIDENT DUE TO IT. VERY STRESSFUL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Fuel system, Gasoline, Engine, Nov 8, 2012
GLOW PLUG LIGHT CAME LIT ON DASH AND SAID "SERVICE ENGINE IMMEDIATELY." ENGINE THEN LOST POWER ON INTERSTATE (DANGEROUS). WHEN RE-CRANKED, ENGINE WAS SLUGGISH AND WOULD NOT ACCELERATE ABOVE 40MPH. VW SERVICE SAID IT WAS DUE TO A FAULTY FUEL PUMP. *TR
Structure, Oct 31, 2012
THE PASSENGER REAR DOOR LATCH STOPPED LOCKING WHEN THE MASTER DOOR LOCK IS PUSHED OR THE KEYLESS IS PRESSED. THIS IS VERY DANGEROUS BECAUSE MY CHILDREN SIT IN THE BACK AND THERE IS NOT AN ACCESSIBLE MANUAL BUTTON TO LOCK THE DOOR WITH. MY CAR IS ONLY TWO YEARS OLD! WHEN I TOOK IT TO THE DEALER THEY SAID IT WAS MY PROBLEM. WHEN THEY HAD IN THE SHOP THEY TOLD ME THAT THE FRONT PASSENGER DOOR NO LONGER LOCKS EITHER. THIS IS A HUGE SAFETY PROBLEM. THE QUOTED PRICE IS $350.00 PER LOCK. A DOOR THAT YOU CAN'T LOCK IS A PROBLEM THAT THE DEALER SHOULD RESOLVE. *TR
Engine, Fuel/propulsion system, Oct 26, 2012
WHILE DRIVING 65 MPH ON THE FREEWAY IN OAKLAND, CA, THE ENGINE MALFUNCTION LIGHT CAME ON, MY CAR BEGAN TO SLOW DOWN, AND AS SOON AS I EXITED THE FREEWAY THE CAR STALLED AND STOPPED ALTOGETHER, AND WOULD NOT RESTART. I WAS TOWED TO THE OAKLAND VW DEALERSHIP. THEY INFORMED ME THAT THE FUEL PUMP HAD FAILED, AND HAD TO REPLACE THE FUEL PUMP, FILTER, FUEL LINES, ETC. THE DEALER SAID THAT THERE WERE SHARDS OF METAL THROUGHOUT THE FUEL LINES. THIS APPEARS RELATED TO NHTSA ENGINEERING ANALYSIS EA11-003. *TR
Equipment, Oct 18, 2012
2010 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO A FAULTY GPS *TGW THE CONSUMER STATED WHEN HE ENTERED HIS DESTINATION ON THE GPS, HE RECEIVED AN ANNOUNCEMENT THAT THE DESTINATION WAS NOT POSSIBLE. VOLKSWAGEN SENT THE CONSUMER A $250 VOUCHER FOR A SOFTWARE UPDATE. HOWEVER, THE UPDATE DID NOT RESOLVE THE PROBLEM. A SECOND SOFTWARE UPDATE THEN CAME OUT. HOWEVER, THE CONSUMER WAS INFORMED THE VEHICLE WAS OUT OF WARRANTY, BUT HE COULD PURCHASE IT, FOR $250.00 *JB
Power train, Engine, Oct 15, 2012
WHILE DRIVING ON THE HIGHWAY WITH CRUISE CONTROL ENGAGED AT/AROUND SPEED LIMIT, I NOTICED THE RPMS JUMPING AND COULD FEEL THE CAR JERKING, AS IF SOME KIND OF ACCELERATION/DECELERATION WAS HAPPENING. I ALSO NOTICE RPMS JUMP 50 UP/DOWN WHILE IDLING. THIS SEEMS TO HAPPEN WHEN DRIVING DOWN HILLS ON CRUISE CONTROL, MORE PREVALENT IN COLDER WEATHER. NO LOSS OF CONTROL HAS OCCURRED, BUT APPEARS TO BE ISSUE THAT IS SLOWLY WORSENING. *TR
Equipment adaptive/mobility, Fuel/propulsion system, Oct 15, 2012
HAD THE VEHICLE SERVICED AT THE 40,000 MILE INTERVAL. METAL FLAKES WERE FOUND IN THE FUEL FILTER. I WAS TOLD OF YOUR INVESTIGATION OF THE HPFP PROBLEMS THAT THIS MODEL HAS BEEN DEMONSTRATING. I WOULD LIKE TO FILE THIS INFORMATION WITH YOU IN CASE THIS FUEL PUMP FAILS. I UNDERSTAND THAT VW HAS BEEN RELUCTANT TO HONOR THEIR WARRANTY. *TR
Fuel/propulsion system, Oct 1, 2012
THE VEHICLE STALLED IN TRAFFIC. THE VEHICLE WOULD NOT RESTART. IT HAD TO BE TOWED TO A VW DEALER. THE VW DEALER TOLD ME THE PUMP DISINTEGRATED AND SENT METAL FINES THROUGH THE FUEL RAIL CLOGGING THE FUEL INJECTORS. THE DEALER CLAIMS IT WAS DUE TO THE DIESEL FUEL BEING CONTAMINATED. I HAVE DOCUMENTATION THAT ONLY DIESEL FUEL WAS IN THE TANK (FUEL RECEIPTS). THE DEALER DID NOT DO A LAB ANALYSIS ON MY FUEL. THEY SAID IT DIDN'T SMELL RIGHT. *TR
Fuel system, Diesel, Fuel/propulsion system, Sep 29, 2012
VEHICLE REGULARLY EXPERIENCES LOSS OF PROPULSION AFTER CRESTING HILLS. VARYING PRESSURE ON THE THROTTLE PEDAL PRODUCES NO CHANGE. INCIDENTS LAST APPROXIMATELY TWO SECONDS BEFORE NORMAL OPERATION RETURNS. DOES NOT STALL. *TR
Electrical system, Air bags, Structure, Sep 29, 2012
THE SEAL BETWEEN THE CONNECTORS AND THE DRAIN HOSE FOR THE SUNROOF DRAINS LEAK (THREE OF FOUR CONNECTORS), ALLOWING WATER TO RUN DOWN THE BOTH DRIVER AND PASSENGER SIDE A-PILLARS. THIS RESULTED IN THE AIRBAG AND ITS ASSOCIATED MOUNTS/WIRING AND HARNESS GETTING SOAKED. THE WATER CONTINUED DOWN THE A PILLARS TO COLLECT IN THE FRONT WHEEL WELLS. THE PATH OF THE WATER WAS OVER/THROUGH THE DRIVERS SIDE INTERIOR JUNCTION/FUZE BLOCK. THE REAR DRAINS ALSO LEAK, CAUSING INTERMITTENT ELECTRICAL MALFUNCTIONS. NOTE THAT THIS LEAK IS NOT DUE TO THE DRAINS BEING BLOCKED. RATHER THE SEALS BETWEEN THE WHITE PLASTIC THAT CONNECTS TO THE DRAIN AND THE BROWN DRAIN HOSE IS NOT COMPLETE. THIS ALLOWS WATER TO DRIP DOWN ONTO THE FRAME. AS MUCH AS 2-3 GALLONS OF WATER COULD ENTER DURING A MILD RAIN STORM. *TR
Power train, Fuel/propulsion system, Sep 21, 2012
I WAS DRIVING ON THE HIGHWAY AND EXPERIENCED AN EXTREME LOSS OF POWER AND FLASHING YELLOW CHECK ENGINE LIGHT. AFTER STOPPING THE VEHICLE STALLED AND WOULDN'T RESTART ON MULTIPLE ATTEMPTS. BROUGHT VEHICLE TO DEALER WHO SAYS IT NEEDS THE ENTIRE FUEL SYSTEM REPLACED, DUE TO METAL SHAVINGS IN THE FUEL DELIVERY SYSTEM CAUSED BY A BAD HPFP. ORIGINALLY VW SAID IT WOULD BE COVERED UNDER WARRANTY, BUT NOW ARE CITING BIOFUEL AS A REASON FOR THE FAILURE. I HAVE USED ONLY B5 WHICH COMPLIES WITH VW'S STANDARD POLICIES BUT THEY HAVE STATED THEY BELIEVE THE REASON TO BE OWNER NEGLIGENCE AND HAVE A HIGHER BLEND THAN B5. I ONLY PUT IN WHAT THE FUEL STATIONS TELL ME THEY HAVE, I DON'T TEST MY FUEL BEFORE I PUT IT IN. THIS SEEMS LIKE A SMOKE AND MIRRORS PLAY BY VW, ATTEMPTING NOT TO PAY THE CLAIM AND TRYING TO HAVE ME SHELL OUT $10K FOR THE REPAIR. SEEMS PRETTY RIDICULOUS FOR A 2YEAR OLD VEHICLE WITH SUCH LOW MILEAGE. *TR
Fuel/propulsion system, Sep 17, 2012
STOPPED AND FILLED UP VEHICLE WITH DIESEL FUEL AROUND 5 PM 9/16/12. DROVE APPROXIMATELY 10.2 MILES AND THE VEHICLE ENGINE STOPPED. EXACTLY AT THAT MOMENT, THE WARNING 'CHECK ENGINE NOW' INDICATOR PHRASE WAS DISPLAYED IN THE DISPLAY PANEL. IT STAYED ON FOR A FEW SECONDS, AND THEN TURNED OFF, AND THERE WERE NO INDICATOR LIGHTS ON AT ALL THAT WOULD INDICATE LOW OIL PRESSURE OR FUEL OR ANY OTHER SYMPTOM. WE HAD ENOUGH MOMENT TO ROLL TO THE SHOULDER OF THE ROAD TO GET OUT OF THE WAY OF TRAFFIC. ELECTRIC WAS WORKING AS WE WERE ABLE TO ROLL DOWN THE WINDOWS OF THE CAR, THE RADIO WAS ON. PUT THE CAR IN PARK AND TRIED STARTING THE ENGINE. IT WOULD CRANK OVER, BUT NEVER CATCH. EVEN THOUGH WE HAD JUST PUT IN 13.5 GALLONS OF FUEL, THE CAR BEHAVED AS THOUGH IT WERE OUT OF FUEL. I CHECKED THE RECEIPT TO VERIFY DIESEL WAS PUT INTO THE CAR. I ALSO CALLED THE CHEVRON STATION WHERE I PURCHASED THE FUEL TO ASK IF THERE HAD BEEN A MISTAKE OR IF THEY'D HAD OTHER REPORTS OF BAD DIESEL FROM THEIR STATION. THE OWNER OF THE STATION CALLED ME BACK AND LET ME KNOW THAT HE RAN LAB TESTS TO DETERMINE WHETHER OR NOT THEIR WAS CONTAMINATION IN THE FUEL LINES (EITHER FROM GASOLINE OR FROM WATER), AND HE SAID THERE HAD NOT BEEN. CALLED THE VOLKSWAGEN ROADSIDE ASSISTANCE AND THEY SENT OUT A TOW TRUCK TO COLLECT THE CAR AND TAKE IT BACK TO THE DEALERSHIP. *TR
Air bags, Sep 17, 2012, crash
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 3 MPH, ANOTHER VEHICLE TRAVELING 40 MPH CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE SPUN UNCONTROLLABLY AND WAS TURNED AROUND WHERE THE SECOND VEHICLE CRASHED INTO THE CONTACT'S VEHICLE AGAIN ON THE FRONT DRIVER SIDE DOOR. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGES WERE 23,000.