2010 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 875 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Jetta model years with reports.
Of the 2010 reports, 24 involved a crash and 5 involved a fire. 12 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipDec 20, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
A loss of vehicle control can increase the risk of a crash.
Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 16V913000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 10, 2010
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.
IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 10V621000 on NHTSA.gov
Power train, automatic transmissionAug 20, 2009
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.
THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V333000 on NHTSA.gov
Representative owner complaints
875 reports, newest first.
Power train, Sep 6, 2012
I HAVE A 2012 VW JETTA TDI WHICH HAS BEEN ACTING VERY STRANGE IN THE PAST 2 YEARS. RECENTLY IT HAS BEEN MORE OFTEN AND THE DEALER STATED THAT THIS IS NORMAL. AS A RESULT, I HAVE NOTICED THAT WHEN THE CAR IS PUT IN PARK, IT WANTS TO KEEP MOVING AND GOING FORWARD WITH A VERY LOUD CLUNK!!! THE CAR IS ONLY 3 YEARS OLD, ALTHOUGH IT HAS 172,000 MILES, IT IS SUPPOSED TO BE MORE RELIABLE THAN THIS. I DRIVE 100% HIGHWAY MILES, NO CITY STOP AND GO. THIS HAS BEEN AN ISSUE SINCE THE CAR WAS ABOUT 1 YEAR OLD. THE DEALER IS AWARE OF THIS ISSUE AND STATED THAT THERE IS NO RECALL ON THE TRANSMISSION, THEREFORE THEY CANNOT HONOR A REPAIR. IN ADDITION, THERE ARE TIMES WHEN THE INDICATOR WHERE IT SAYS PARK, DRIVE, SPORT, LOCATED ON THE DASH BOARD, GOES BLANK AND THE VEHICLE STAYS IN 1ST GEAR AND WILL NOT SHIFT. I AM VERY CONCERNED AND HAVE HAD NO SUPPORT WHATSOEVER FROM THE DEALER, WHO SHOULD STAND BEHIND THE PRODUCT SOLD. *TR
Fuel system, Diesel, Power train, Engine, Sep 3, 2012
HIGH PRESSURE FUEL PUMP FAILED TRAVELING 60MPH, CAR BEGINS TO STUMBLE (MORE OFTEN THEN EVERY HUNDRED MILES-NOW LESS THAN EVERY 5 MILES), ENGINE ALMOST DIES OUT MULTIPLE TIMES, RPM DROPS TO NEAR ZERO, CHECK ENGINE LIGHT TURNS ON, HUNDREDS OF MINI METAL FLAKES FOUND IN FUEL SYSTEM/FUEL CANISTER . CAR DRIVEN TO DEALER (SHOWED PICTURE OF METAL IN FUEL CANISTER). HAMILTON IMPORTS (VW DEALER) HAD INITIAL TECH ON 081412 DIAGNOSIS PROBLEM AS "NORMAL FOR DIESEL FUEL." CALLED 081512 TO SERVICE MANAGER JOHN, LEFT MESSAGE, HE REPLIED STATING METAL IN FUEL IS "NORMAL." ON 081612 EMAIL VW OF AMERICA, IN REGARDS TO THE PROBLEM, CALL FROM SERVICE ADVISER ON 081712 AND ARE LOOKING FURTHER INTO THE PROBLEM. LATER THAT DAY, CALLED SERVICE ADVISER, THEY ORDERED A COMPLETE FUEL SYSTEM AND APOLOGIZED FOR THE INITIAL DELAY AND NOT FIXING THE CAR CORRECTLY. RECEIVED A CALL FROM THE DEALER, 082812, THE CAR IS READY FOR PICKUP. A COMPLETE NEW FUEL SYSTEM WAS INSTALLED (INJECTORS, HIGH PRESSURE FUEL PUMP(FAILED), FUEL RAIL, ELECTRIC FUEL PUMP IN TANK, ALL PIPING). *TR
Fuel system, Diesel, Sep 3, 2012
WHILE ON A TRIP DRIVING 35 MPH, THE HIGH PRESSURE FUEL PUMP (HPFP) ON MY 2010 JETTA TDI FAILED, CAUSING THE CAR TO LOSE POWER. THE SQUIGGLY LIGHT CAME ON AND I PULLED INTO A PARKING LOT WHERE THE CAR STALLED AND WOULD NOT START AGAIN. HAD WE BEEN ON THE FREEWAY, IT COULD HAVE CAUSED A SERIOUS ACCIDENT, HENCE THE COMPLAINT. ALSO, I HAVE SOME CONCERN THAT VW AMERICA IS BLAMING CUSTOMERS BY SUGGESTING THIS HAPPENS WHEN GASOLINE INSTEAD OF DIESEL IS USED. I WANT TO STATE UNEQUIVOCALLY AS THE ONLY ONE WHO EVER FILLS UP THE TANK THAT I HAVE ALWAYS PUT DIESEL IN THE TANK AND HAVE A RECEIPT INDICATING I HAD PUT IN DIESEL THE DAY BEFORE THE CAR STALLED. I BELIEVE THIS MAY BE A DESIGN FLAW OF THE HPFP AND IF SO, THE CAR SHOULD BE RECALLED AND THE ISSUED FIXED. *TR
Fuel/propulsion system, Aug 31, 2012
I WAS TRAVELING APPROXIMATELY 45 MPH IN MY 2010 JETTA TDI WHEN THE CAR SUDDENLY STALLED WITHOUT ANY WARNING. I WAS UNABLE TO NAVIGATE THE CAR TO A SAFE PLACE AND WAS STUCK IN THE MIDDLE TWO LANES. I WAS UNABLE TO RESTART THE CAR AND HAD TO WAIT 40MIN FOR A TOW TRUCK TO ARRIVE. THE DEALERSHIP INDICATED THAT THE FUEL PUMP FAILED. THEY ARE ALSO HAVING TO REPLACE THE FUEL DISTRIBUTOR AND FILTER. *TR
Power train, Fuel/propulsion system, Aug 23, 2012
WHILE EXITING A PARKING AT A STOP SIGN, WHEN ACCELERATING OUT PAST THE STOP SIGN AT APPROXIMATELY 10 MPH THE CAR'S ENGINE SUDDENLY LOST POWER AND DIED. AFTER THE VEHICLE ONCE AGAIN RETURNED TO A COMPLETE STOP, I WAS ABLE TO RESTART THE ENGINE AFTER PUTTING THE CAR INTO PARK. TAKEN INTO DEALERSHIP 10 DAYS LATER FOR SCHEDULE SERVICE AND MAINTENANCE; NOTHING OUT OF THE ORDINARY WAS FOUND. *TR
Fuel/propulsion system, Aug 21, 2012
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 60 MPH THE VEHICLE STALLED. HE WAS ABLE TO RESTART THE VEHICLE SHORTLY THEREAFTER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THE FUEL SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 119,000.
Power train, Aug 21, 2012
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 30 MPH WHEN THE VEHICLE ABNORMALLY LOST POWER AND THEN BEGAN TO REGAIN POWER INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THE ELECTRICAL CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE CONTINUED . THE MANUFACTURER WAS CONTACTED AND INFORMED HIM TO RETURN TO THE DEALER. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 59,000.
Power train, Electrical system, Aug 20, 2012
CAR HAS HAD ISSUES 4K ON. CAR WOULD ACCELERATE ON ITS OWN FROM 70 MPH TO 75 LIKE WIDE OPEN THROTTLE. CAR WILL QUIT AT HIGHWAY SPEEDS 70 MPH (NO POWER STEERING, NO BRAKES, JUST THE SERVICE ENGINE NOW AND GLOWPLUG LIGHT ARE ON FLASHING,(50K ON) THIS HAS HAPPENED 4 TIMES, CAR WILL QUIT MAKING A RIGHT HAND TURN HITTING POTHOLE (50K ON). TOTAL DPF SYSTEM HAS BEEN CHANGED OUT TWO TIMES FROM TWO DEALERS , 3 TOTAL WITH ORIGINAL. ERRATIC EGR SIGNAL WAS ALWAYS TRIPPING CHECK ENGINE LIGHT, SOME FAULTS BUT NOT ALL ARE EXHAUST GAS RECIRC FLOW INSUFFICIENT DETECTED SPORADIC, CYLINDER 2 INJECTOR N31 OPEN CIRCUIT SPORADIC, EXHAUST AFTERTREATMENT FUEL SUPPLY CONTROL PERFORMANCE SPORADIC, THROTTLE ACTUATOR CONTROL MOTOR CIRCUIT RANGE/PERFORMANCE SPORADIC, NAVIGATION ANTENNA (GPS) SHORT TO EARTH. DEALERS HAVE SPENT OVER 20 THOUSAND DOLLARS PARTS AND LABOR, IN 4 DIFFERENT SHOPS OVER 83 DAYS (OVERNIGHT), OVER 95 INCLUDING READING CODES ONLY. OUT OF WARRANTY EXPENDITURES OVER 1 THOUSAND DOLLARS SO FAR. 69,000 MILES AND THE DEALER TECH HAS NO IDEA HOW TO FIX THIS CAR, HE STARTED OUT SAYING HE HAS NEVER SEEN A CAR HE CAN'T FIX. I HAVE OVER 50 PAGES OF DEALER DOCUMENTED FAULTS AND REPAIRS, REPROGRAMMING ECU, WAS REPLACED THIS YEAR TO SEE IF THAT WOULD FIX PROBLEMS, SOME GONE BUT NOW MAJOR ISSUES LISTED ABOVE ARE HAPPENING. REPLACED DIESEL PARTICULATE FILTER 2 TIMES, REPLACED O2 SENSORS, REPLACED EGR SENSORS AND GASKETS 2 TIMES, REPLACE THROTTLE POSITION SENSOR, REPLACED PRESSURE SENSOR. ONLY ITEM NOT REPLACED IS THE WIRING HARNESS. *TR
Vehicle speed control, Aug 19, 2012
THIS VEHICLE IS A DIESEL. AS I WAS PRESSING THE ACCELERATOR TO INCREASE MY SPEED FROM A CONSTRUCTION ZONE SPEED TO 55 MPH THE ENGINE LIGHT CAME ON, THE CAR BEGAN TO SPUTTER AND ACTED AS IF NO FUEL WAS BEING INJECTED TO THE ENGINE, AS I PULLED OFF THE ROAD THE CAR KEPT RUNNING BUT IF I PRESSED THE ACCELERATOR NOTHING WOULD HAPPEN, NO MOVEMENT ON THE RPM INDICATOR. I WAS ABLE TO GET THE CAR OFF THE HIGHWAY VIA THE EXIT RAMP. IT STARTED UP AND IMMEDIATELY THE WARNING MESSAGE CAME ACROSS THE VEHICLE INFORMATION SCREEN TO SERVICE IMMEDIATELY AND I CAN'T RECALL THE EXACT WORDING BUT BASICALLY SAYING DAMAGE COULD OCCUR. CAR WAS TOWED FOR SERVICE. CAR WAS FIXED ON 4/24/2012 REPLACING THE ACCELERATOR PEDAL SENSOR AND THE ENGINE SPEED SENSOR. PRIOR TO THIS MAJOR MALFUNCTION, THE CAR HAD DIED WHILE IN TRAFFIC TWICE AT A RED TRAFFIC LIGHT, TWICE WHILE ON THE FREEWAY. ALL OCCASIONS THE VEHICLE RESTARTED AND DROVE JUST FINE. VEHICLE WAS SERVICED FOR ROUTINE 40000 NOTHING FOUND AMISS BY MECHANIC. JUST RECENTLY ON 7/12/2012 DIED @ A RED LIGHT. VEHICLE STARTED UP FINE AND NO MESSAGES ON THE SCREEN. 7/19/2012 VEHICLE WOULD NOT GO INTO GEAR AFTER STOPPING FOR 20 MINUTES, TURNED CAR OFF AND RESTARTED IT WENT INTO GEAR NO PROBLEM. ON 7/28/2012 VEHICLE AGAIN DIED @ A RED LIGHT, STARTED UP JUST FINE, NO WARNING MESSAGES. *TR
Engine, Aug 16, 2012
2009-2013 MODEL YEAR VOLKSWAGEN TDI VEHICLES SOLD IN THE UNITED STATES CONTAIN AN EXHAUST RESTRICTOR VALVE THAT CONTROLS THE REGENERATIVE FEATURE OF THE DIESEL PARTICULATE FILTER (DPF). THIS FLAP IS EXPERIENCING ABNORMAL FAILURE RATE BETWEEN 25000 AND 70000 MILES. VOLKSWAGEN IS DENYING CLAIMS TO REPLACE THESE EXHAUST RESTRICTOR VALVES WHEN THEY FAIL, AND IS ASKING CUSTOMERS TO PAY FOR REPLACEMENT. LONG-TERM MALFUNCTION OF THIS VALVE RESULTS IN NON-COMPLIANCE. THE VALVE DESIGN HAS BEEN UPDATED SEVERAL TIMES, INDICATING THAT A DEFECT WAS PRESENT IN THE ORIGINAL DESIGN. REFERENCE: HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=275066. *TR
Fuel system, Diesel, Aug 15, 2012
2010 VW JETTA TDI - HIGH PRESSURE FUEL PUMP PROBLEMS RESULTING IN PIECES DESTROYING FUEL SYSTEM. DAMAGE ESTIMATED AT $10,000. CAR SPENT ONE MONTH LAST YEAR IN THE SHOP FOR RELATED ISSUES. *TR
Fuel system, Diesel, Aug 8, 2012
WHILE DRIVING ON A RESIDENTIAL STREET BELOW THE POSTED SPEED LIMIT OF 25 MPH, ODD KNOCKING NOISES WERE HEARD. THE DRIVER CAME TO A STOP AT A STOP SIGN WHERE THERE WAS A COMPLETE LOSS OF POWER - THE ENGINE HAD STOPPED. THE DIESEL INDICATOR LIGHT CAME ON. AFTER A BRIEF PAUSE, THE DRIVER TRIED TO START THE CAR UNSUCCESSFULLY. THE DRIVER THEN CALLED ROADSIDE ASSISTANCE, AND THE VEHICLE WAS TOWED TO A VW DEALER WITHIN 2 MILES OF THE INCIDENT. THE SERVICE AGENT IMMEDIATELY MET THE DRIVER, AND THE VEHICLE WAS IMMEDIATELY TOWED TO SERVICE AWAY FROM THE VIEW OF OTHER VW CUSTOMERS. AFTER 6 HOURS, THE SERVICE AGENT AT THE VW DEALER INFORMED THE DRIVER THAT THERE WAS A COMPLETE DESTRUCTION OF THE HIGH PRESSURED FUEL PUMP ALONG WITH THE NEED TO REPLACE THE ENTIRE FUEL SYSTEM. DRIVER HAS MAINTAINED DIESEL RECEIPTS AND MILEAGE LOG THROUGHOUT THE OWNERSHIP OF THE VEHICLE. 2 STALL INCIDENTS (FROM WHICH THE DRIVER WAS ABLE TO RESTART THE VEHICLE) OCCURRED 11 MONTHS EARLIER IN SEPTEMBER 2011. NO OTHER NOTABLE INCIDENTS HAVE OCCURRED. DRIVER HAS ALSO COMPLETED THE RECOMMENDED MAINTENANCE SCHEDULE BY VW AND THE SEVERAL SERVICE BULLETINS ISSUED. THE INCIDENT OCCURRED ON A SLIGHTLY WARMER DAY IN LOS ANGELES ABOUT 85 F. IT OCCURRED AFTER ABOUT 45 MILES OF FREEWAY DRIVING AND AN INITIAL 30-MINUTE STOP AT A COFFEE SHOP. THE DAY BEFORE THE INCIDENT, THE DRIVER JUST HAD RECEIVED THE VEHICLE BACK FROM AN AUTO BODY REPAIR SHOP IN WHICH EXTERIOR REPAIR WORK WAS DONE TO REPLACE THE REAR BUMPER. DAMAGE TO THE REAR BUMPER OCCURRED IN A MINOR ACCIDENT ABOUT 3 WEEKS PRIOR AND ABOUT 700 MILES PREVIOUS. DRIVER CANNOT BE SURE IF THE 2 EVENTS -- THE ACCIDENT AND SUBSEQUENT REPAIR WORK AND THE FAILURE OF THE FUEL SYSTEM -- ARE RELATED. DRIVER WAS SURE TO INDICATE TO THE AUTO BODY REPAIR SHOP THAT VEHICLE WAS A DIESEL, AND THAT GASOLINE SHOULD NOT BE USED. *TR
Fuel system, Diesel, Aug 3, 2012
MALFUNCTION INDICATOR, SERVICE ENGINE NOW WARNING, COMPLETE SHUT DOWN. I'VE BEEN THROUGH THIS BEFORE -- 12000 MILES AGO. TOW TO DEALER, WAIT FOR WORD. COVERED UNDER POWERTRAIN WARRANTY THIS TIME -- COMPLETE FUEL SYSTEM REPLACEMENT AGAIN. WAS TOLD THE HPFP INSTALLED THIS TIME WAS A NEW, MORE ROBUST VERSION. THIS TIME DEALER SUGGESTED THAT THE PROBLEM WAS DUE TO LOW LEVEL OF FUEL IN TANK AND SUGGESTED THAT I NEVER LET THE TANK GET BELOW 1/4. TRIED TO GET SOME ASSURANCE THAT THIS ISSUE WOULD BE COVERED IN THE FUTURE OUTSIDE OF THE STANDARD WARRANTY -- BUT DIDN'T GET ANY. A CAR SUBJECT TO FREQUENT 10000 DOLLAR REPAIRS ISN'T WORTH MUCH, IS IT? *TR
Fuel system, Diesel, Aug 3, 2012
MALFUNCTION INDICATOR, SERVICE ENGINE BEGAN FLASHING, VEHICLE SHUT DOWN AND WOULDN'T RESTART. FROM FIRST WARNING LIGHT TO SHUT DOWN WAS MAYBE 10 SECONDS OR LESS. TOWED TO DEALER AND TWO WEEKS LATER I HAD A COMPLETELY NEW FUEL SYSTEM. APPARENTLY THERE WAS METAL IN THE FUEL SYSTEM THAT GOT THERE FROM THE HPFP. DEALER REPEATEDLY SUGGESTED THAT I MUST HAVE FILLED THE TANK WITH GASOLINE INSTEAD OF DIESEL. I DON'T APPRECIATE THE SHIFT IN BLAME. I UNDERSTAND THE REPAIR (COVERED UNDER WARRANTY) RUNS CLOSE TO 10K DOLLARS. YIKES. *TR
Engine, Aug 2, 2012
EGR VALVE: CHECK ENGINE LIGHT CAME ON, CODE P0401 FOR EGR VALVE. DEALER SAID THEY TESTED IT AND IT WAS "STICKING". NOT COVERED UNDER EMISSIONS WARRANTY. FAILED AT 45K MILES. VW PART NUMBER IS 03L-131-501-K. $700 REPAIR. *TR
Engine, Jul 25, 2012
SLOWLY TURNING RIGHT OUT OF PARKING LOT ON COMPLETION OF TURN CAR STALLED WITH NO INITIAL INDICATION. SHIFTED INTO PARK AND RESTARTED WITH NO PROBLEM. THIS HAS HAPPENED TWICE BEFORE PULLING INTO HOME DRIVEWAY AND STOPPING AT A STREETLIGHT. *TR
Fuel system, Diesel, Jul 25, 2012
TRAVELING HOME ON INTERSTATE HIGHWAY/CHECK ENGINE LIGHT CAME ON,,,,,CAR MADE FUNNY NOISE UP FRONT,,,,LOST ACCELERATION. PULLED OFF ONTO AN OFF RAMP,,,,OFF TO SIDE OF ROAD. .I TURNED VEHICLE OFF. WOULD NOT RESTART. CALLED TOW TRUCK TO BRING IT HOME. NEXT MORNING HAD IT TOWED TO DEALERSHIP WHERE PURCHASED. TOLD IT WAS A "BAD DIESEL" PROBLEM....(I'D PURCHASED 1/2 TANK DIESEL FUEL 24 HRS PRIOR TO THIS AT STATION I'D NOT BEE TO BEFORE.) SUBSEQUENTLY THEY DRAIN TANK, REPLACED FUEL FILTER, STILL WOULDN'T TURN OVER. SAID THE HIGH PRESSURE FUEL PUMP WAS DESTROYED. GELLED UP STUFF IN FILTER,,,WHAT LOOK LIKE RUST FLAKES.... ESTIMATE FOR REPAIR INTO THOUSANDS.....CALLED INSURANCE CO. AND STARTED A CLAIM FOR LOSS.CALLED VW USA. TO REPORT THIS . LAST NITE GOT PHONE CALL FROM VW LADY SAYING THE WERE GOING TO REPLACE MY WHOLE FUEL SYSTEM AND THEY WOULD COVER COST ! GOOD FOR ME , BUT NOT SURE I WANT TO KEEP A CAR THAT IS SO TOUCHY ABOUT IT'S FUEL. DEALER SHIP CALLED TODAY TO SAY THE SAME ABOUT REPAIR....AND FELT IT WAS AN ACCUMULATION OF DAMAGE FROM WATER IN FUEL.... HOW IS ONE TO KNOW WITH CONFIDENCE WHAT EXACTLY THEY ARE PUMPING FROM A DIESEL FUEL PUMP. WILL PROBABLY TRADE CAR......CAR AT SHOP FOR 1 1/2 WEEKS NOW. ...THIS HAS BEEN AN EYE OPENER. PHONE CALL LAST. *TR
Power train, Jul 20, 2012
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT WAS TRAVELING 70 MPH WITH THE CRUISE CONTROL ACTIVATED WHEN THE TRANSMISSION LOST POWER. THE CHECK ENGINE LIGHT ILLUMINATED AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 92,517. UPDATED 08/07/12*LJ UPDATED 08/07/12
Fuel/propulsion system, Jul 19, 2012
FIRST INCIDENCE: DRIVING 45 MPH, GLOW PLUG LIGHT STARTS FLASHING, CAR GOES INTO LIMP MODE. DRIVE SLOWLY HOME. CALL DEALERSHIP, TOLD TO RECYCLE (TURN OFF/ON). IF LIGHT GOES AWAY SHOULD BE OKAY THEY SAID. TOOK TO DEALER TO CHECK OUT TO BE SURE. THEY FOUND NOTHING. A WEEK LATER WAS ON THE HIGHWAY AND NEEDED TO ACCELERATE AND FLASHING LIGHT AND LIMP MODE AGAIN. PULLED OVER, TURNED OFF AND ON. DROVE SLOW TO THE DEALER, CAR VERY SLUGGISH. IT IS AT THE DEALER NOW AND THEY ARE GOING TO REPLACE THE HIGH PRESSURE FUEL PUMP (HPFP). *TR
Fuel system, Diesel, Fuel/propulsion system, Jul 5, 2012
MY 2010 JETTA TDI BROKE DOWN ON ME WHILE I WAS THREE HOURS AWAY FROM MY HOME. THE SERVICE REP. SAID HE HAS HAD A FEW CARS COME IN WITH THE SAME PROBLEM. HE STATED IT WAS DUE TO BAD FUEL OR WATER IN THE FUEL LINE. I KNOW I HAD PUT DIESEL IN WHEN I FILLED UP THAT MORNING. HE STATED WE HAD PROBABLY RECEIVED BAD FUEL WHEN WE HAD FILLED UP. WE WERE ON A ROAD TRIP (8HRS ONE WAY) AND I HAD DRIVEN ABOUT 5 HOURS BEFORE IT DIED!!! WE WERE TRAVELING AT APPROX. 65 MPH WHEN THE FLASHING GLOW PLUG LIGHT INDICATOR BEGAN TO FLASH. THE CAR THEN STARTED TO LOSE ACCELERATION AND WE PULLED OVER WHERE THE ENGINE FINALLY SHUT DOWN AND IT WOULD NOT RESTART. I HAD TO HAVE THE CAR TOWED TO THE CLOSEST VW DEALER. THEY ARE REPLACING THE ENTIRE FUEL SYSTEM. HOW AM I SUPPOSED TO KNOW WHAT FUEL STATION HAS GOOD DIESEL? I KNOW THE FAULT WAS NOT MINE. I CAN'T AFFORD TO BE WITHOUT MY CAR AGAIN FOR 2 TO 3 WEEKS. AS SOON AS I GET MY CAR BACK I WILL BE TRADING IT IN EVEN THOUGH I AM UPSIDE DOWN ON MY LOAN. I LOVED MY TDI BUT WITH THIS ISSUE ALWAYS BEING A THREAT I WILL NOT BE ABLE TO RECOMMEND THIS CAR TO ANYONE. VW NEEDS TO FIX THIS ISSUE. *TR
Fuel/propulsion system, Jul 3, 2012
CHECK ENGINE LIGHT CAME ON WHILE DRIVING JETTA TDI TO/FROM WORK. TOOK IT TO DEALER AND THEY REPORTED IT WAS THE HIGH PRESSURE FUEL SENSOR (VEHICLE STORING FAULT P0191). THEY REPLACED THE SENSOR (THINKING IT FAULTY), BUT THE FOLLOWING DAY THE CHECK ENGINE LIGHT CAME ON AGAIN. RETURNED THE VEHICLE TO THE DEALER AND THEY REPORTED THE SAME FAULT. DEALER KEPT VEHICLE FOR INVESTIGATION. THEIR INVESTIGATION REVEALED METAL SHAVINGS IN THE FUEL SYSTEM. THE VEHICLE REMAINED WITH THE DEALER BETWEEN 03/23-03/27 WHEREIN THEY REPLACED THE ENTIRE FUEL SYSTEM. ON THE MORNING OF 06/29 WENT TO START CAR AND COULD NOT GET IT TO START. VEHICLE WAS TOWED TO DEALER AND THE REPLACEMENT HIGH PRESSURE FUEL PUMP WAS DETERMINED FAULTY. *JS
Engine, Fuel/propulsion system, Jun 27, 2012
WHEN I STARTED MY CAR, A 2010 JETTA SEDAN TDI, IT STARTED MAKING A STRANGE NOISE, BUT STILL RAN. I TRIED TO DRIVE IT OVER TO THE VOLKSWAGEN DEALER WHICH WAS APPROXIMATELY 2 MILES AWAY. I PULLED OUT ONTO THE HIGHWAY AND ACHIEVED A SPEED OF APPROXIMATELY 30MPH. THE CAR CONTINUED TO MAKE THE NOISE AND BEGAN TO LOSE POWER WITHIN A HALF MILE. I PULLED INTO THE PARKING LOT OF A SHOPPING CENTER AT WHICH TIME THE ENGINE DIED AND WOULD NOT RESTART. THE CAR HAD TO BE TOWED TO THE VOLKSWAGEN DEALER, WALLACE IMPORTS OF JOHNSON CITY, TN. IT TOOK THEM APPROXIMATELY 1 1/2 WEEKS TO GET THE PARTS IN AND REPAIR THE VEHICLE. THE SERVICE REPRESENTATIVE EXPLAINED TO MY HUSBAND THAT THERE WAS A CATASTROPHIC FAILURE OF THE HIGH PRESSURE FUEL PUMP, WHICH RESULTED IN METAL FRAGMENTS CONTAMINATING THE ENTIRE FUEL SYSTEM. AS A RESULT, HE WAS TOLD THAT EVERY PART WHICH CAME IN CONTACT WITH THE FUEL HAD TO BE REPLACED, INCLUDING THE FUEL TANK, FUEL LINES, FILTERS, FUEL INJECTORS, AND MANY OTHERS. THERE WAS A TWO PAGE LIST OF THE PARTS USED TO FIX MY CAR. MY CONCERN IS THAT THIS COULD HAPPEN AGAIN RESULTING IN AN UNSAFE SITUATION. FURTHER, WE ALSO HAVE 2010 JETTA TDI SPORTSWAGEN AND HAVE CONCERNS OF THE SAME PROBLEM OCCURRING AT HIGHWAY SPEEDS SINCE MY HUSBAND ROUTINELY MAKE ROUND TRIPS OF 230 MILES AT LEAST TWICE A WEEK TRAVELING MAINLY ON THE INTERSTATE. *TR
Fuel system, Diesel, Jun 26, 2012
THIS WAS A HIGH-PRESSURE FUEL PUMP FAILURE. AT 03:52 ON 060812 I FILLED MY CAR'S TANK WITH 9.4 GALLONS OF DIESEL FUEL AT THE CAMINO PETROLEUM STATION AT EL CAMINO REAL 698, SOUTH SAN FRANCISCO, CA. (MILEAGE: 43375.) NOTE: I HAVE NEVER MIS-FUELLED THIS VEHICLE; I HAVE BEEN A COMMERCIAL MOTOR VEHICLE DRIVER FOR 25 YEARS. AT APPROXIMATELY 08:00, WHILE DRIVING SOUTHBOUND ON CA INTERSTATE 5 AT EXIT #262, THE GLOW PLUG INDICATOR LIGHT BEGAN TO FLASH AND THE ENGINE'S POWER OUTPUT DECREASED. I PULLED INTO THE BUTTON WILLOW (CALIFORNIA) REST STOP, THEN INTO A PARKING STALL WHEREIN THE ENGINE STOPPED RUNNING; IT WOULD NOT START AGAIN. THE CAR WAS TOWED TO THE FAMILY AUTO GROUP VOLKSWAGEN DEALERS SHOP (IN BAKERSFIELD, CA) WHERE HIGH-PRESSURE FUEL PUMP FAILURE WAS DIAGNOSED. I HAVE BEEN INFORMED BY FAMILY AUTO GROUP'S SERVICE REPRESENTATIVE THAT VOLKSWAGEN'S POWER TRAIN WARRANTY WILL COVER THE COST OF REPAIRS. IT IS MY UNDERSTANDING THAT THE CAR'S ENTIRE FUEL SYSTEM (FROM THE FUEL TANK TO THE FUEL INJECTORS) HAS BEEN REPLACED DUE TO SYSTEM-WIDE CONTAMINATION BY METAL PARTICLES FROM THE HIGH-PRESSURE FUEL PUMP. THE COST OF REPAIRS ARISING FROM THIS SORT OF THING IS ESTIMATED TO BE FROM $6,000.00 TO $10,000.00 IN PARTS AND LABOR. *JB
Electronic stability control (ESC), Engine, Fuel/propulsion system, Jun 21, 2012
I PURCHASED MY BRAND NEW VW JETTA FROM THE DEALERSHIP LOT. LESS THAN 4 WEEKS LATER WHEN THE CAR WAS IN THE DRIVEWAY I STARTED IT, AND AS I PRESSED THE GAS DOWN THE CAR BEGAN TO MOVE (IN A SPUTTERING/JERKING TYPE OF MOVEMEN)T BUT IT WAS NOT ABLE TO GO MORE THAN 7 FEET BEFORE IT STALLED OUT,, AND THE RPM'S WERE HIGH AND THE CAR JUST MOVED LIKE IT WAS NOT ABLE TO PROPERLY ACCELERATE, IT STALLED OUT BEFORE THE END OF MY DRIVE WAY. I STARTED IT AGAIN AND IT DROVE PROPERLY, THIS EXACT INCIDENT OCCURRED AT LEAST1- 2 TIMES A WEEK ON A COLD START. I TOOK IT TO DEALERSHIP, NOTHING FOUND ON DIAGNOSTICS.THEN AT LEAST EVERY 1-2 MONTHS I TOOK IT TO DEALERSHIP, NO PROOF ON DIAGNOSTICS .NEXT A RECALL & WORK WAS DONE. SAME PROBLEM OCCURRED AGAIN AND AGAIN. TOOK IT BACK. THEY SAID THEY COULD NOT FIND A SOLUTION BECAUSE ITS NOT REPEATING THE STALLING WHEN ITS AT DEALERSHIP. I AM STILL HAVING THE ISSUE OF MY CAR STALLING OUT WHEN DRIVING, IT IS A SAFETY ISSUE. IT IS DANGEROUS DRIVING A CAR THAT STALLS OUT WHILE YOU ARE ON THE ROAD. SINCE THE COLD START ISSUES I HAVE ALSO HAD IT STALL OUT ON THE ROAD, IN AN INTERSECTION. THIS CAR IS STILL REPEATING THE STALLING. I CANNOT GET ANY ANSWERS ON HOW TO FIX IT DUE TO NO "PROOF" ON DIAGNOSTICS CHECK. I FEEL UNSAFE IN MY CAR. IT STARTS TO ACCELERATE THEN SHUTS OFF. THIS IS NOT ACCEPTABLE AND HASNT EVER BEEN PROPERLY FIXED EVEN THOUGHVW CORPORATE HAS A CASE ON THE ISSUES OF MY CAR. *TT
Fuel/propulsion system, May 24, 2012
I HAVE EXPERIENCED REPEATED PROBLEMS WITH MY TDI MANUAL TRANSMISSION JETTA SPORTWAGEN. WITHIN THE FIRST MONTH OF BUYING THIS VEHICLE, I EXPERIENCED A LURCHING SENSATION WHICH WOULD COME AND GO RANDOMLY ESPECIALLY WHEN IN THIRD GEAR. BROUGHT IT TO THE DEALER, BUT THEY COULDN'T REPLICATE. THIS HAS CONTINUED SPORADICALLY FOR OVER A YEAR AND A HALF. THE VEHICLE ALSO SOMETIMES IDLES VERY ROUGHLY WHEN AT A STOP. MORE RECENTLY, IN MARCH 2012, THE VEHICLE STALLED TWICE WHILE DRIVING AT ABOUT 30 - 40 MPH AND ALSO NOW IN MAY 2012 IT HAS DONE THIS AGAIN. THERE ARE NEVER ANY WARNING LIGHTS THAT GO ON, ONLY THE ENGINE LIGHT ONCE IT HAS ACTUALLY STALLED. BROUGHT IT TO THE DEALER EVERYTIME THIS HAS HAPPENED AND THEY ARE NEVER ABLE TO REPLICATE THE SITUATION, SO THEY SEND ME HOME WITH IT. I WAS VERY UPSET WITH THIS AND CONFRONTED THE DEALERSHIP ABOUT THIS WHEN I REALIZED HOW MANY OTHERS HAVE HAD SIMILAR PROBLEMS. THEY SAID THEY COULDN'T DO ANYTHING BECAUSE THEY COULDN'T FIND ANYTHING TO FIX. THEY SAID THEY WOULD NOTIFY VOLKSWAGEN AND I CALLED THEM AS WELL AND HAVE NOW BEEN GIVEN A CASE NUMBER. THIS IS A SERIOUS ISSUE AND NEEDS TO BE ADDRESSED. THERE IS POTENTIAL FOR MAJOR LIFE THREATENING SITUATIONS IF A CAR STALLS WHILE DRIVING IN THE MIDDLE OF TRAFFIC. I FEEL LIKE I AM DRIVING AROUND IN A TIME BOMB, BECAUSE YOU NEVER KNOW WHEN IT IS GOING TO HAPPEN. *TR