2010 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 875 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Jetta model years with reports.
Of the 2010 reports, 24 involved a crash and 5 involved a fire. 12 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipDec 20, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
A loss of vehicle control can increase the risk of a crash.
Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 16V913000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 10, 2010
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.
IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 10V621000 on NHTSA.gov
Power train, automatic transmissionAug 20, 2009
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.
THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V333000 on NHTSA.gov
Representative owner complaints
875 reports, newest first.
Power train, Electrical system, Air bags, Latches/locks/linkages, Nov 17, 2010
VW JETTA TDI 2010. ON FOUR OCCASIONS THE CAR HAS COMPLETELY DIED WHILE MOVING SLOWLY. (5 TO 20 MPH) EVERYTHING IN THE CAR STAYED ON. I HAD TO TURN THE KEY OFF. PLACE THE CAR IN PARK AND RESTART THE CAR. THERE WAS NO INDICATION OF ANY PROBLEMS BEFORE OR AFTER THE CAR STALED OUT. NOTHING IN THE CAR TURNED OFF OR ON, EXCEPT THE RADIO AFTER I TURNED THE KEY TO THE OFF POSITION. ALSO WHILE DRIVING DOOR LOCKS STARTED TO CLICK OPEN AND CLOSED AT 65 MPH. AFTER 10 MIN OF RANDOM CLICKING THE DOORS LOCKED AND STAYED LOCKED. AIRBAG LIGHT CAME ON WHILE DRIVING. THE LIGHT WENT BACK OFF AFTER 20 MIN OR SO. HAS NOT COME BACK ON. TRANSMISSION IS GENERALLY SMOOTH, HOWEVER AT RANDOM IT IS VERY ABRUPT, EVEN DURING GRADUAL OR STEADY ACCELERATION/DECELERATION. CAR HAS ONLY ONE DRIVER. HAS ONLY EVER HAD CORRECT FUEL. VARIOUS OTHER ELECTRICAL PROBLEMS BEGAN AT 300 MILES. ALL PROBLEMS ARE RANDOM. VW CONTINUALLY DISMISSES ME. IT IS GOING INTO SHOP AGAIN ON MONDAY. FROM THE SOUNDS OF IT THEY DO NOT EXPECT TO DO ANYTHING TO FIX THE CAR. JUST DRIVE IT A FEW DAYS AND SEE IF A PROBLEM HAPPENS. CAR HAS PUT ME IN THE MIDDLE OF INTERSECTION WITH NO CONTROL. *TR
Fuel system, Diesel, Nov 14, 2010
I HAVE A 2010 VW JETTA TDI DIESEL SPORTSWAGEN THAT I PURCHASED NEW. THE CAR HAS 12,000 MILES SINCE NEW. THE CAR HAS BEEN MAINTAINED BY AN AUTHORIZED DEALER PER THE RECOMMENDED MAINTENANCE SCHEDULE. WHILE DRIVING THE CAR IT SUDDENLY LOST POWER WITHOUT WARNING, REQUIRING IMMEDIATE ACTION ON MY PART TO AVOID A MAJOR ACCIDENT. THE CAR'S WARNING SYSTEM DISPLAYED CHECK ENGINE AND SERVICE REQUIRED ANNUNCIATION. AFTER THE POWER LOSS. THE SUDDEN COMPLETE LOSS OF POWER CONCERNS ME REGARDING THE SAFETY OF DRIVING THE CAR, I'VE SINCE BEEN ONLINE AND READ THE ACCOUNTS OF DOZENS OF OWNERS THAT HAVE HAD THIS SAME PROBLEM WITH THE 2009-10 TDI VW JETTA. ALL SEEM TO BE RELATED TO FUEL PUMP FAILURES. THE CAR WILL BE TOWED TO THE DEALERSHIP TOMORROW FOR SERVICE. BUT LOOKING AT THE OTHER ACCOUNTS OF THIS PROBLEM, IT WOULD APPEAR THAT THE DEALERSHIPS ARE NOT HAVING COMPLETE SUCCESS IN RESOLVING THIS PROBLEM. *TR
Fuel system, Diesel, Nov 10, 2010
AFTER CRAWLING IN TRAFFIC FOR ABOUT 30 MINUTES THE CAR STALLED. THIS IS THE ONLY TIME THIS HAS OCCURED BUT I DO NOT DRIVE THE CAR OFTEN. SINCE THIS OCCURED 1 WEEK AFTER THE CAR'S FIRST SERVICE, I HAVE NOT BROUGHT IT INTO SERVICE YET. *TR
Engine and engine cooling, Electrical system, Interior lighting, Nov 4, 2010
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 65 MPH SHE HEARD A THROBBING NOISE COMING FROM THE SPEAKERS AND ALL OF THE INTERIOR LIGHTS STOPPED FUNCTIONING. SHE WAS ALSO UNABLE TO USE THE RADIO. THE VEHICLE WAS DRIVEN ONTO THE EMERGENCY LANE AND SHUT OFF. UPON RESTARTING THE VEHICLE IT WOULD FUNCTION NORMALLY. THE FAILURE CONTINUED TO OCCUR INTERMITTENTLY. SHE ALSO STATED THAT SHE WOULD ATTEMPT TO CHANGE THE RADIO STATION BUT THE RADIO WOULD INTERMITTENTLY DISPLAY A MESSAGE READING "NO CD" OR "NO MAGAZINE". A FEW MONTHS LATER WHILE DRIVING APPROXIMATELY 10 MPH THE VEHICLE STALLED. UPON RESTARTING THE VEHICLE IT FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON 3 OCCASIONS WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE WAS 10,000.
Fuel system, Diesel, Nov 2, 2010
2010 VW TDI ----- CHECK ENGINE LIGHT AT 9800 MILES. VW SAYS "CONTAMINATED DIESEL IN FILTER AREA" AND "NOT COVERED UNDER WARRANTY" THEY BELIEVE THEY CAN MAKE OUR AUTO INSURANCE PAY...SHOWING A LITTLE GUNK OR RUSTY SHEEN WITHIN FILTER CANISTER AREA. WILL KEEP CALLING VW WARRANTY...TRYING TO HAVE THE +$6,000 REPAIR COVERED. I BELIEVE THIS CAR SUFFERED FATAL HPFS FAILURE.. 20 FULL TANKS OF FUEL SINCE PURCHASED NEW - ALL FROM RACE-WAY OR MURPHYS(WALMART) ULSD NO FURTHER EVIDENCE OF CONTAMINATION IN TANK.....YET. CAR STILL AT VW. *TR
Engine and engine cooling, Nov 1, 2010
I WAS DRIVING ON A SECONDARY HIGHWAY GOING ONLY 30 MPH WHEN A WARNING LIGHT CAME ON. AT THE SAME TIME THE ENGINE STARTED RUNNING VERY ROUGH. I IMMEDIATELY PULLED THE CAR TO THE SIDE OF THE ROAD. AT THE SIDE OF THE ROAD WITH THE ENGINE OFF, I PULLED OUT THE JETTA HANDBOOK TO RESEARCH THE MEANING OF THE WARNING LIGHT. THE LIGHT BLINKING WAS THE ENGINE MALFUNCTION LIGHT. AFTER THAT I CALLED THE VW 800 ROAD SIDE PROGRAM, A TOW TRUCK CAME AND TOWED THE JETTA TO THE DEALER. NOW THIS MORNING I GO TO THE DEALERSHIP AND THEY INFORM ME THE COST OF GETTING THIS NEW CAR FIXED WILL BE $6,800.00. WITH THAT INFORMATION I HAVE TO ASK WHY AND THE DEALERSHIP PROCEEDS TO SAY I HAVE "BAD FUEL". THE COMMENT BY THE DEALERSHIP TRIGGERED ALL TYPES OF RESPONSES. THE FIRST RESPONSE WAS PROOF I PUT THE RIGHT TYPE OF FUEL IN THE TANK WHICH I DID. NEXT I HAD TO GO AND GET A SAMPLE OF FUEL FROM THE FILLING STATION. AFTER THAT I DELIVERED A SAMPLE OF THE FUEL IN QUESTION TO THE DEALERSHIP FOR TESTING. AS IT TURNS OUT THE FUEL WAS OKAY. WHILE I AM RUNNING AROUND DOING ALL OF THIS MY WIFE FINDS OUT VIA THE INTERNET OF ISSUES THE JETTA IS HAVING WITH THE FUEL PUMP. KEEP IN MIND, AT NO POINT HAS THE DEALERSHIP GIVEN ME INFORMATION REGARDING A POSSIBLE FUEL PUMP ISSUE, WHICH WOULD BE A WARRANTY ISSUE, AKA NO COST TO ME! IT IS NOW 5:20 PM AND I HAVE NOT HEARD FROM THE DEALERSHIP. NOW I HAVE ANOTHER ISSUE, IS THE DEALERSHIP TRYING TO DEFRAUD ME? AND IF SO THE DEALERSHIP WILL HAVE BIG PROBLEMS.
Fuel system, Diesel, Oct 27, 2010
I HAVE 2010 VW JETTA TDI, 6 SPEED MANUAL TRANSMISSION WITH 30K MILES ON IT. AS I WAS TRYING TO MERGE INTO TRAFFIC, I TRIED TO ACCELERATE AND THE CAR WOULD NOT GO'IT ACTED LIKE IT DIED. I HAD A CAR RIGHT BEHIND ME AND ANOTHER ONE MERGING FROM THE RIGHT SO I HAD NO PLACE TO GO BUT FORWARD. I DOWNSHIFTED AND STILL NO POWER. EVENTUALLY, AND THANKFULLY WITHOUT A CRASH, IT GAINED MOMENTUM AND IT DIDN'T KILL. FOR THE NEXT 5 MILES OR SO, IT CONTINUED TO SPIT AND SPUTTER AND AS I WAS COASTING DOWN A HILL WITHOUT THE CAR BEING IN GEAR, I REVVED UP THE CAR TO LISTEN TO THE ENGINE AND IT WOULD NOT GO BEYOND 2100 RPM. I MADE IT TO WORK AND HAD NO MORE PROBLEMS YESTERDAY. I IMMEDIATELY CALLED THE DEALER AND WILL BE DROPPING THE CAR OFF TODAY FOR DIAGNOSIS. THIS 'STALLING' HAS HAPPENED IN THE PAST FOR ME, MAYBE 6 TIMES, BUT IT WAS NOT ABRUPT OR ALARMING SO I THOUGHT IT WAS JUST ME TRYING TO ACCELERATE IN A GEAR THAT WAS TOO HIGH FOR THE POWER I NEEDED. I HAVE USED NOTHING BUT THE RECOMMENDED DIESEL FUEL AND HAVE NEVER PUT REGULAR GASOLINE IN IT. I AM THE ONLY DRIVER OF THIS CAR. HOPEFULLY, I DON'T GET THE RUN AROUND BUT AM AFRAID OF WHAT IS GOING TO HAPPEN BECAUSE I ONLY HAVE 6K MILES ON THE BUMPER TO BUMPER WARRANTY. WE WILL SEE WHAT THEY SAY TODAY. *TR
Engine and engine cooling, Oct 26, 2010
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE TRAVELING 35 MPH THE CONTACT APPLIED THE BRAKES AND NOTICED THAT THE VEHICLE SUDDENLY SHUT OFF WITHOUT WARNING. THE FAILURE WAS NOT DIAGNOSED BY A DEALER. THE FAILURE HAD OCCURRED SINCE THE VEHICLE WAS PURCHASED. THE CURRENT AND FAILURE MILEAGES WERE 7500.
Power train, Oct 26, 2010
DSG TRANSMISSION IS SLOW TO ENGAGE 1ST GEAR WHEN STARTING FROM A FULL STOP. THIS HAS CAUSED SEVERAL NEAR ACCIDENTS WHEN PULLING OUT INTO TRAFFIC FROM STOP SIGNS OR REDLIGHTS. THERE IS A 2 SECOND DELAY FROM STEPPING ON GAS PEDAL TO CAR MOVING. TRANSMISSION ALSO FEELS LIKE IT IS SEARCHING FOR CORRECT GEAR WHEN CRUISING RESULTING IN MOMENTARY LOSS OF MOMENTUM. THIS MODEL IS AFTER 2009S RECALL FOR SIMILAR ISSUES. PROBLEM HAS BEEN REPORTED TO DEALER AND REPLY WAS THAT'S JUST THE WAY IT IS, BUT IT'S ENTERED IN VWS DATABASE SO THEY CAN TRACK IT. *TR
Electrical system, Air bags, Vehicle speed control, Oct 24, 2010, crash
WHILE PARKING A JETTA 2010, THE CAR WAS ALMOST STOPPED THEN RAPIDLY ACCELERATED. BRAKE WAS ON, BUT THE CAR ACCELERATED EXTREMELY FAST, COULD NOT STOP THE VEHICLE. THE VEHICLE SLAMMED INTO A BRICK WALL. THE AIRBAGS DID NOT DEPLOY. *TR
Engine and engine cooling, Oct 21, 2010
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD SPORADICALLY STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY WERE NOT ABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE FAILURE MILEAGE WAS 20,746 AND THE CURRENT MILEAGE WAS 32,978.
Engine and engine cooling, Fuel system, Diesel, Oct 21, 2010
2010 VW TDI JETTA SPORTSWAGEN CURRENTLY HAS 18675 MILES, HOWEVER, PROBLEM STARTED AT APPROXIMATELY 5000 MILES. ENGINE FEELS LIKE IT LOSES POWER AND STARTING TO STALL WHEN IN 3RD/4TH GEAR AND BETWEEN 30 TO 40 MPH. AT TIMES IT IS LIKE A SMALL HICCUP AT OTHER TIMES IT IS QUITE SEVERE AND CAUSES THE CAR TO LURCH VIOLENTLY - HAS LOCKED THE SEAT BELT UP WHEN THIS OCCURS AS I AM THROWN FORWARD HARD. OCCASIONALLY SAME THING WILL HAPPEN IN HIGHER GEAR, BUT PRETTY MUCH EVERY DAY IN 3RD OR 4TH GEAR. HAVE TAKEN THE CAR BACK TO THE DEALER MULTIPLE TIMES AND COMPLAINED ABOUT PROBLEM EACH TIME. RESPONSE HAS BEEN THEY CANNOT DUPLICATE AND CAN FIND NO PROBLEM. ON LAST SERVICE THEY REPLACED THE FUEL FILTER SAID IT "MIGHT" BE CLOGGED. NO IMPROVEMENT - PROBLEM STILL HAPPENING. BUY MY DIESEL FUEL FROM THE SAME STATIONS ALL THE TIME AND THE SAME STATIONS I PURCHASED DIESEL FUEL FOR MY 2004 GOLF TDI WITH 150,000 MILES ON IT AND NEVER HAD ANY PROBLEM WITH THAT CAR. *TR
Tires, Oct 17, 2010
I HAVE 2 CONTINENTAL CONTI PROCONTACT TIRES THAT HAD BUBBLES IN THEM, AND FAILED WHEN I WENT OVER A POTHOLE AND BUMPED A CURB. VW IS ACTING LIKE IT IS A CONTINENTAL TIRE PROBLEM, AND WHILE IT IS, IT IS VW ALSO BECAUSE THEY CHOOSE THOSE TIRES FOR THEIR VEHICLES. I HAVE HAD TO REPLACE ALL 4 TIRES BECAUSE THEY ARE UNSAFE, AT MY OWN EXPENSE. *TR
Power train, Oct 13, 2010
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA SPORTWAGEN TDI WITH A DSG AUTOMATIC TRANSMISSION. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT AND THE ACCELERATOR PEDAL WAS DEPRESSED THE VEHICLE WOULD NOT MOVE FOR APPROXIMATELY THREE SECONDS. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO OCCASIONS WHO STATED THAT THEY COULD NOT FIND THE PROBLEM. THE VEHICLE WAS UNDER WARRANTY AND NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,100.
Electrical system, Oct 12, 2010
I BOUGHT THE 2010 JETTA SPORTWAGEN TDI MANUAL RECENTLY, AND I HAVE NOTICED THAT THE HORN HAS A ABOUT 1 TO 2 SECOND DELAY. THIS IS SOMETHING UNUSUAL ESPECIALLY WHILE DRIVING AT HIGHWAY SPEEDS AND YOU WANT TO WARN SOME OTHER DRIVERS. THIS UNUSUAL SITUATION LEADS TO EXTRA WORKLOAD AND STRESS. COULD BECOME TROUBLESOME AND HAZARDOUS. *TR
Fuel system, Diesel, Oct 10, 2010
2010 VW JETTA SPORTWAGEN TDI "GLOWPLUG" LIGHT BEGINS BLINKING, LOSS OF ACCELERATION WHILE DRIVING AT HIGHWAY SPEED. I AM FROM FL AND WAS IN THE HOUSTON AREA AT THE TIME. DROVE CAR TO NEAREST VW DEALER. DEALER FOUND METAL PARTICLES IN THE FUEL FILTER AND I HAD TO RENT A CAR TO GET BACK TO FL. THE REPAIR TOOK 2.5 WEEKS AND THE CAR WAS TRUCKED TO MY LOCAL VW DEALER. I WAS NEVER TOLD THE CAUSE OF THE ISSUE AND HAVE SEEN IN SEVERAL FORUMS THAT THIS PROBLEM CAN OCCUR MULTIPLE TIMES.HIGH PRESSURE FUEL PUMP DISINTEGRATION IS SUSPECTED CAUSE. BESIDES THE SAFETY ISSUE OF SUDDEN LOSS OF THE ABILITY TO ACCELERATE, I AM CONCERNED ABOUT FUTURE FAILURE DUE TO FAULTY FUEL PUMPS (IF THAT IS THE CAUSE) AND THE $9,000 REPAIR COST. *TR
Engine and engine cooling, Oct 10, 2010
2010 JETTA TDI SPORTSWAGEN WITH MANUAL TRANSMISSION STALLS EASILY AT LOW RPMS. THE ENGINE SHUTS OFF WITHOUT WARNING, CAUSING A RISK OF BEING HIT FROM BEHIND BY ANOTHER VEHICLE. I HAVE OWNED MANY MANUAL-TRANSMISSION CARS IN MY 30-PLUS YEARS OF DRIVING EXPERIENCE, AND HAVE NEVER EXPERIENCED THIS PROBLEM WITH OTHER CARS. *TR
Engine and engine cooling, Oct 6, 2010
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA SPORTSWAGEN. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED AND THE SPEED RATE REDUCED TO 35 MPH. AN UNFAMILIAR WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE ENGINE EXHIBITED AN EXTREMELY LOW POWER RESPONSE DURING ACCELERATION. THE VEHICLE WAS DRIVEN TO THE SIDE OF THE ROAD. THE DEALER WAS NOTIFIED AND THEY ADVISEDTHE CONTACT NOT TO TURN OFF THE ENGINE AND TO CONTINUE DRIVING. THE FAILURE REOCURRED FIVE MILES LATER, FOLLOWED BY THE ILLUMINATION OF THE COIL AND CHECK ENGINE WARNING INDICATORS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY INFORMED THE CONTACT THAT THE ENGINE SPEED SENSOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR THE IDENTICAL FAILURE FOR DIAGNOSIS. THE MANUFACTURER ADVISED THAT THE DEALER SHOULD REPLACE THE COMPUTERIZED SYSTEM. THE FAILURE MILEAGE WAS 38,250.
Latches/locks/linkages, Oct 6, 2010
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA TDI (N/A). THE CONTACT STATED THAT THE DOORS WERE UNABLE TO BE LOCKED FROM INSIDE THE VEHICLE; THEY WERE ABLE TO BE LOCKED FROM THE OUTSIDE. BOTH THE DEALER AND THE MANUFACTURER STATED THAT THE VEHICLE WAS DESIGNED THAT WAY AND IT COULD NOT BE CHANGED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,100.
Fuel system, Diesel, Oct 5, 2010
MY 2010 VOLKSWAGEN JETTA SPORTWAGEN TDI WITH 18,000 MILES WAS MAKING A VERY ROUGH SOUND SHORTLY AFTER A NON-COLD STARTUP. A FEW MINUTES LATER, THE ENGINE GROUND TO A HALT WITH A LOUD CRUNCH SOUND AND SHUT DOWN. VEHICLE WAS TOWED TO A LOCAL VOLKSWAGEN DEALERSHIP. DEALERSHIP FOUND PROBLEM TO BE A HIGH-PRESSURE FUEL PUMP FAILURE. DIESEL FUEL IN TANK WAS NOT CONTAMINATED. VOLKSWAGEN REPLACED THE ENTIRE FUEL SYSTEM UNDER WARRANTY. *TR
Power train, Oct 5, 2010
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA TDI. WHILE TRAVELING 10 MPH THE CONTACT NOTICED SMOKE COMING FROM UNDERNEATH THE VEHCILE AND IT WOULD NO LONGER SHIFT INTO FIRST GEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS. THE CURRENT MILEAGE WAS 4000 AND THE FAILURE MILEAGE WAS 600.
Engine and engine cooling, Fuel system, Diesel, Oct 1, 2010
BRAND NEW VOLKSWAGEN JETTA SPORTWAGEN TDI HAS STALLED AT SPEEDS FROM 25-65 MPH WITH ABSOLUTELY NO WARNING (NO WARNING LIGHTS OR MESSAGES AND NO CHANGE IN DRIVING PERFORMANCE). THIS HAS OCCURRED 3 TIMES AT APPROXIMATELY 4K MILES. THE 3RD TIME THE CAR HAD TO BE TOWED FROM A MAJOR EXPRESSWAY SINCE THE ENGINE WOULD NOT RESTART. THE VW DEALER FOUND FAULT CODE P2146. THEY DID NOT FIND ANYTHING WRONG WITH THE CAR DURING TESTING AND SIMPLY CLEARED THE CODES WITH THE ASSISTANCE OF A VW OF AMERICA TECHNICIAN WORKING REMOTELY. THE VW OF AMERICA TECH ADVISED TEST DRIVING 20 MILES AND RETURNING THE CAR TO US. THE CAR WORKED WELL FOR THE NEXT 5K MILES BUT HAS NOW STALLED RANDOMLY AGAIN TWICE WHILE DRIVING. I WAS NEARLY HIT TODAY AS THE CAR STALLED IN THE MIDDLE OF AN INTERSECTION AS I WAS TURNING LEFT. PRIOR EVENTS HAVE LED TO NEARLY BEING REARENDED ON 4 LANE HIGHWAYS WITH 2 ADULTS AND A 3 AND 5 YEAR OLD IN THE BACK SEAT. THIS IS MY FIRST NEW CAR AND I HAVE NEVER FELT THIS UNSAFE IN CARS I HAVE OWNED THAT ARE OVER 10 YEARS OLD. VW SEEMS TO THINK IT IS OK TO RETURN THIS CAR TO CUSTOMERS AND WILL NOT PROVIDE ME ANY INFORMATION ON THE FREQUENCY OF THIS OCCURRENCE IN THIS MAKE AND MODEL ACROSS THE COUNTRY. I AM HAVING IT TOWED TO THE VW DEALER (SUTLIFF IN HARRISBURG PA) WHERE I BOUGHT THE CAR. THEY INDICATED THEY WILL WORK ON THE CAR AGAIN. I'M AFRAID THIS WILL JUST MEAN CLEARING CODES AND TEST DRIVING. THE MECHANICS HAVE ALL AGREED THAT THEY WOULD NOT FEEL SAFE DRIVING THEIR FAMILY IN MY CAR...MY NEW CAR. NOTE: RVUTB 2414/YL 2.0L TDI ECM SOFTWARD UPDATE WAS PERFORMED ON THIS CAR AS PART OF RECALL BETWEEN INCIDENTS. *TR
Fuel system, Diesel, Sep 27, 2010
2010 VW JETTA SPORTWAGEN TDI FUEL PUMP FAILURE. I HAD TO REPLACE THE ENTIRE FUEL SYSTEM AT A PERSONAL COST OF $9,980.52. I WAS TOLD IT WAS DUE TO CONTAMINATED DIESEL FUEL BUT I HAVE AN ENGINEERING REPORT THAT PROVES THE FUEL WAS WITHIN GUIDELINES AND NOT CONSIDERED CONTAMINATED BY INDUSTRY STANDARDS. IT HAS NOT RECURRED BUT I CAN'T BE CERTAIN IT WON'T SINCE I HAVE NO IDEA WHAT CAUSED IT. VW IS DENYING WARRANTY COVERAGE. I HAVE LEARNED OF A FEW DOZEN CASES NATIONWIDE AND IN MOST CASES VW DID COVER THE OTHERS. ONE OR TWO HAVE REPORTED A REPEAT PROBLEM. I HAD ONLY OWNED THE CAR FOR 7 MONTHS AND HAD 8,076 MILES ON IT AT THE TIME. *TR
Power train, Sep 23, 2010
TL*THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH, THE TRANSMISSION BEGAN TO HESITATE IN A JERKING MOTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY INFORMED THAT THE TRANSMISSION FUNCTIONED NORMALLY. IN ADDITION, ON A SEPARATE OCCASION THE TRANSMISSION SLIPPED AND THE GEARS WOULD NOT SHIFT PROPERLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE TECHNICIAN WAS UNABLE TO LOCATE A PROBLEM. THERE WAS A RECALL ASSOCIATED WITH THE NHTSA CAMPAIGN ID NUMBER 09V333000 (POWER TRAIN: AUTOMATIC TRANSMISSION). THE RECALL SPECIFIED THAT THE VEHICLE MUST BE MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE VEHICLE PRODUCTION YEAR WAS NOT INCLUDED IN THE RECALL. THE CONTACT EXPERIENCED THE IDENTICAL SAFETY DEFECT AS MENTIONED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 380. UPDATED 01/04/11*LJ THE CONSUMER TOOK THE VEHICLE TO ANOTHER DEALERSHIP WHERE THEY REPLACED A FAULTY COMPUTER CHIP. THE VEHICLE IS NOW OPERATING AS DESIGNED. UPDATED 01/10/11.*JB
Seat belts, Sep 20, 2010, crash
AT APPROXIMATELY 5:00PM ON SEPTEMBER 8, 2010, MY VEHICLE WAS STOPPED HEADING WESTBOUND ON GOLF ROAD IN THE SOUTH OR INNER LANE APPROXIMATELY 75 FEET BEFORE THE STOPLIGHT OF WASHINGTON ST AND GOLF RD (IL-58). THE VEHICLE HAD BEEN STOPPED FOR APPROXIMATELY 30 SECONDS WHEN IT WAS IMPACTED BY ANOTHER VEHICLE (40-45 MPH). UPON COLLISION, THE DRIVER HIT LEFT SIDE OF FACE/JAW ON THE STEERING WHEEL AND SUSTAINED NECK AND LOW BACK INJURIES. THE DRIVER WAS WEARING HER SEATBELT. THE FRONT-PASSENGER SIDE OF THE OTHER VEHICLE CRASHED INTO THE REAR-DRIVER SIDE OF THE VEHICLE IN AN OFF SET REAR END IMPACT. I CALLED VW OF NORTH AMERICA AS THE SEAT BELT DID NOT LOCK TO PREVENT THE DRIVER FROM HITTING THE STEERING WHEEL. VW OF NORTH AMERICA REPRESENTATIVE, INDICATED THE SEAT BELT WAS NOT INTENDED TO LOCK-UP IN A REAR IMPACT WHEN THE VEHICLE IS NOT MOVING. HE CALLED THIS EFFECT 'SPRING BOARDING'. THE DESIGN OF THE SEAT BELT'S LOCKING MECHANISM FAILED TO PROTECT THE DRIVER FROM FURTHER INJURY. *TR