2011 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Jetta model years with reports.
Of the 2011 reports, 28 involved a crash and 12 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 8, 2011
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11E036000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 7, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. SOME VEHICLES HAD A STAINLESS STEEL EXHAUST TIP INSTALLED AT THE PORT DURING IMPORTATION. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V466000 on NHTSA.gov
Electrical system, wiring, fuses and circuit breakersMar 29, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011 JETTA VEHICLES, MANUFACTURED FROM MARCH 2010 THROUGH MARCH 2011. THESE VEHICLES MAY HAVE AN ELECTRICAL WIRING AND FUSE LAYOUT WHERE THE CONVERTER BOX IS PROTECTED BY THE SAME FUSE USED BY THE SIGNAL HORN AND THE ANTI-THEFT ALARM SYSTEM. SHOULD THAT FUSE BE BLOWN, THE CONVERTER BOX WILL BE DISCONNECTED FROM THE POWER SUPPLY WHICH, IN TURN, WILL SHUT OFF APPLICATIONS SUCH AS THE ENGINE MANAGEMENT SYSTEM, LIGHTING SYSTEM, AND WIPERS.
SHOULD THIS HAPPEN WHILE THE VEHICLE IS BEING DRIVEN, THE ENGINE COULD STALL, OR THE HEADLIGHTS OR WIPERS COULD TURN OFF UNEXPECTEDLY, POTENTIALLY LEADING TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL NOTIFY OWNERS WHEN SUFFICIENT QUANTITIES OF REPAIRS KITS ARE AVAILABLE. DEALERS WILL SEPARATE THE WIRING FOR THE HORN AND THE THEFT PROTECTION HORN FROM THE POWER SUPPLY OF THE CONVERTER BOX AND ROUTE THE WIRES TO SEPARATE FUSES TO CORRECT THE CONDITION FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V196000 on NHTSA.gov
Representative owner complaints
640 reports, newest first.
Electrical system, Aug 20, 2014, crash
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 40 MPH, THE HORN FAILED TO ACTIVATE WHILE ATTEMPTING TO ALERT THE OTHER DRIVER OF THE PROXIMITY TO HIS VEHICLE. AS A RESULT, THE OTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE DEALER WAS CONTACTED. THE TECHNICIAN INFORMED THE CONTACT THAT THE VIN WAS NOT AFFECTED BY NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.
Exterior lighting, Visibility, Aug 19, 2014
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH, THE LOW BEAM HEADLIGHTS SUDDENLY SHUT OFF AND FAILED TO ILLUMINATE AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE LIGHT BULBS IN ORDER TO REMEDY THE FAILURE. IN ADDITION, WHILE DRIVING AT AN UNKNOWN SPEED DURING INCLEMENT WEATHER, THE WINDSHIELD WIPERS FAILED TO ACTIVATE. THE DEALER STATED THAT THE BCM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 45,000.
Fuel system, Diesel, Engine, Aug 9, 2014
I WAS OPERATING THE CAR ON A HIGHWAY WHEN THE VEHICLE EXPERIENCED A SUDDEN REDUCTION IN POWER AND THE DASH DISPLAYED A FLASHING GLOW PLUG LIGHT AND SOLID CHECK ENGINE WARNING LIGHTS. I IMMEDIATELY PULLED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS SHUT OFF. THE ENGINE FAILED TO RESTART AND WAS TOWED TO A VOLKSWAGEN DEALERSHIP. THE SERVICE MANAGER TOLD ME THAT THE CAUSE WAS A CATASTROPHIC FAILURE OF THE (HPFP); IT TOTALLY CAME APART AND DISTRIBUTED METAL THROUGHOUT THE FUEL SYSTEM. INJECTOR PUMP (DIESEL), INJECTORS, INJECTOR LINES, PRIMARY FUEL LINES, AND PRIMARY FUEL PUMP. THE CAR ONLY HAS 54,000 MILES ON IT. *TR
Fuel system, Diesel, Engine, Aug 9, 2014
WHILE DRIVING THE ENGINE LIGHT CAME ON AND THE CAR LOST POWER. WE WERE ON A RURAL ROAD SO WE COULD PULL TO THE SIDE OF THE ROAD SAFELY, IF THIS HAD HAPPENED ON A FREEWAY WE COULD HAVE BEEN IN DANGER OF BEING REAR ENDED. ONCE STOPPED THE CARE WOULD NOT RESTART. HAD TO BE TOWED TO VW DEALER. THE HIGH PRESSURE FUEL PUMP HAD FAILED. *TR
Service brakes, Aug 8, 2014
WHILE DRIVING, I SMELLED A BURNING SMELL FROM OUTSIDE THE CAR. HAD THE SAME OCCURRENCE ON 3 DIFFERENT OCCASIONS ON A PREVIOUS VEHICLE WHICH TURNED OUT TO BE STICKING CALIPERS, SO IMMEDIATELY I CHECKED THE BRAKES. WHAT I FOUND WAS THE SMELL WAS COMING FROM THE REAR DRIVER SIDE AND THE RIM WAS VERY HOT. *TR
Fuel system, Diesel, Aug 8, 2014
I PURCHASED A USED 2011 VW JETTA SPORTWAGEN TDI ON MONDAY, JULY 28, 2014 AND 5 DAYS LATER ON AUGUST 2ND, THE CAR DIED. I HAD BEEN DRIVING FOR ABOUT AN HOUR MOSTLY ON THE HIGHWAY AND THEN SOME MODERATELY WINDING FOOTHILL ROADS. I STOPPED AT A STOP SIGN AND WHEN I ACCELERATED INTO THE INTERSECTION THE ENGINE ABRUPTLY DIED AND WOULD NOT RESTART. THE ENGINE TURNED OVER WHEN THE KEY WAS TURNED, BUT IT WOULDN'T START. FORTUNATELY, PEOPLE IN THE VEHICLES BEHIND ME HELPED PUSH MY CAR TO THE SIDE OF THE ROAD. IT WAS TOWED TO A NEARBY REPAIR SHOP SPECIALIZING IN FOREIGN CARS FOR EVALUATION. THEY FOUND THE DIESEL FUEL PUMP HAD FAILED AND THEY SAID THERE ARE METAL SHAVINGS THROUGHOUT THE FUEL SYSTEM. *TR
Electrical system, Jul 22, 2014
I BOUGHT A 2011 JETTA IN FEBRUARY 2011. TODAY, I AM TOLD BY THE DEALER THAT 'SOME WIRES' LOCATED UNDER THE SPARK PLUGS ARE SHORT-CIRCUITING AND NEED TO BE REPLACED AT A COST OF $830 + TAX. NOW, WHY ARE THERE 'SOME WIRES' UNDER THE SPARK PLUGS THAT ARE NOT SUFFICIENTLY INSULATED? AND, WHY ARE 'SOME WIRES' UNDER THE SPARK PLUGS ANYWAY? I WAS GOING DOWN I-24 AT 55 MPH AND THE CAR 'CUT OFF'! THE ONLY THING THAT SAVED MY LIFE IS THAT IT WAS RUSH HOUR AND THE TRAFFIC WAS BUMPER TO BUMPER. I WAS AFRAID TO DRIVE THE CAR TO THE DEALERSHIP AND HAD TO HAVE IT TOWED. I COULD HAVE BEEN KILLED!!! SUCH A DESIGN OF 'SOME WIRES' UNDER THE SPARK PLUGS IS NOT GOOD CRAFTSMANSHIP OR PROFESSIONAL DESIGN. THE VEHICLE IS NOT EVEN PAID FOR AND I HAVE TO REPLACE 'SOME WIRES' UNDER THE SPARK PLUGS ALREADY. I THINK THIS SHOULD BE A RECALL ITEM BECAUSE OF THE POSSIBILITY OF THE VEHICLE CUTTING OFF WHEN DRIVING AT FULL SPEED, IN TRAFFIC ON A MAJOR HIGHWAY. EVERYONE WITH A 2011 JETTA NEEDS TO BE MADE AWARE OF THE POSSIBILITY OF THIS SAME 'INSTANT SHUT DOWN OF ENGINE' HAPPENING TO THEM. THERE WAS NO WARNING SUCH AS THE ENGINE LIGHT COMING ON OR THE CAR STALLING WHEN TRYING TO START THE ENGINE. IN FACT, SOME ONE MAY BE DISILLUSIONED WHEN CAR RESTARTS AND DRIVES LIKE THERE IS NOTHING TO IT!!! IT TOOK THE DEALER 2-DAYS TO FINE THE PROBLEM SO EVERYONE NEEDS TO BE MADE AWARE OF THIS GROSS DANGER!! *TR
Electrical system, Jul 21, 2014
THE 2011 VW JETTA TDI MAIN SOURCE OF COMMUNICATION IS THROUGH THE RADIO (DELPHI PREMIUM 8). I WAS DRIVING AND THE RADIO COMPLETELY WENT OUT AFTER A POP. I HAVE DONE SOME RESEARCH AND AS A 2011 AUTOMOBILE, THIS SHOULDN'T BE HAPPENING 3 YEARS AFTER A NEW CAR IS PURCHASED. THIS IS A LARGE SAFETY HAZARD WHILE DRIVING AND NOT HAVING THE VEHICLES MAIN COMMUNICATION ACCESSIBLE. PLEASE LOOK MORE INTO THIS. THIS IS A COMMON OCCURRENCE WITH THIS RADIO MODEL. *TR
Electrical system, Jul 16, 2014
KEY STUCK IN IGNITION MULTIPLE TIMES HAVING GREAT DIFFICULTY TURNING ON AND OFF CAR. PROBLEMS APPEARS TO OCCUR ON A MORE FREQUENT BASIS, CAR DEALERSHIP INDICATED NOT A PROBLEM WHILE UNDER WARRANTY TOLD JIGGLE THE KEY WILL SOLVE THE PROBLEM. PROGRESSIVELY WORSE AS MY WIFE CAN'T DRIVE THE CAR FOR FEAR OF BEING STUCK, SHE EXPERIENCED THIS PROBLEM JULY 6, 2014 AS SHE HAD TO WALK HOME. TURNING THE STEERING WHEEL, MOVING THE TRANSMISSION IN AND OUT OF GEAR AND MOVING THE KEY AROUND WILL EVENTUALLY ALLOW THE KEY TO MOVE INTO A ON/OFF POSITION.
Seat belts, Jul 7, 2014
DRIVER SEAT BELT LATCH FAILURE. THE DRIVER'S SEAT BELT CANNOT BE ENGAGED IN THE LATCH, SOMETHING BROKE INSIDE THE LATCH MECHANISM. THE SEAT BELT IS NOT FUNCTIONAL!! *JS
Vehicle speed control, Other or unspecified, Service brakes, Jul 6, 2014
CAR WOULD NOT ACCELERATE PROPERLY, REQUIRING THE PEDAL TO BE COMPLETELY DEPRESSED TO ACHIEVE ANY ACCELERATION EVEN TO LOW SPEEDS. AT THIS POINT, A BRAKE WARNING LIGHT APPEARED FOR THE FIRST TIME. VEHICLE WAS BROUGHT TO DEALER, JIM ELLIS VW IN THE ATLANTA AREA WHO TESTED THE MODEL AND DETERMINED THE ABS MODULE HAD FAILED. AFTER REPLACING THE ABS MODULE THE BRAKES LOCKED DURING A TEST DRIVE BY THE SERVICE STAFF. SUBSEQUENTLY THE BRAKE BOOSTER AND BRAKE MASTER CYLINDER WERE REPLACED. OWNER BELIEVES THAT THIS EARLY FAILURE OF SO MANY COMPONENTS ON A NEWER, VERY LOW MILEAGE VEHICLE LIKELY REPRESENTS MANUFACTURING DEFECT AND COULD HAVE RESULTED IN SERIOUS INJURY. *JS
Electrical system, Exterior lighting, Jul 2, 2014
THIS COMPLAINT IS FOR THE 2011 VW JETTA SPORTWAGON TDI . THERE IS A MANUFACTURE DEFECT THAT CAUSED THE FUSE BOX UNDER THE HOOD TO MELT. THIS CAUSED MOST OF THE LIGHTS ON THE EXTERIOR TO FAIL, WHICH INCLUDED THE HEADLIGHTS, TAILLIGHTS, BRAKE-LIGHTS, ECT. THERE WERE RECALLS ON SIMILAR MODELS, BUT NOT THIS SPECIFIC CAR. THERE NEEDS TO BE A RECALL ON THIS CAR TO PREVENT POTENTIAL INJURIES. *TR
Fuel system, Diesel, Power train, Jun 30, 2014
GLOW PLUG LIGHT STARTED BLINKING, THEN THE ENGINE LIGHT CAME ON. SHIFTING BECAME ERRATIC. PULLED INTO A SERVICE STATION, AND ONCE THE VEHICLE WAS TURNED OFF, IT WOULDN'T RESTART. AFTER BASIC CHECKS, THE FUEL PUMP WAS PULLED FOR INSPECTION AND METAL SHAVINGS WERE FOUND. IN RESEARCHING THE REPAIR, THE INDEPENDENT STATION SUGGESTED PUTTING THINGS BACK TOGETHER, AND HAVING IT TOWED TO THE DEALER, AS IT WAS SUSPECTED TO BE A KNOWN ISSUE WITH THE BOSCH HIGH PRESSURE FUEL PUMP. IN FACT IT WAS, AND WHILE THE CAR WAS TWO MONTHS OUT OF WARRANTY, THE DEALER WENT AHEAD AND COVERED THE REPAIR UNDER THE UNRELATED DRIVETRAIN WARRANTY. I CONSIDER MYSELF INCREDIBLY LUCKY THAT THIS WASN'T 15 MINUTES EARLIER, WHEN I WAS TRAVELING AT HIGHWAY SPEEDS, ON AN INCREDIBLY FULL FREEWAY. IT COULD'VE BEEN A MAJOR ACCIDENT IF I HAD SUDDENLY LOST POWER. CONSIDERING THERE ARE ENTIRE WEBSITES DEVOTED TO TRACKING THIS ISSUE, I CAN'T BELIEVE THAT THERE HASN'T BEEN A RECALL. *TR
Engine and engine cooling, Jun 30, 2014
SINCE THE END OF MARCH, 2014, MY 2011 JETTA HAS COMPLETELY SHUT OFF WHILE IN IDLE. UNTIL RECENTLY IT HAS SHUT OFF WHILE IN DRIVE AT LOW SPEEDS, THE VEHICLE BEGINS BUCKING AND HAVING LITTLE HICCUPS, AND THEN IT JUST SHUTS OFF, SOMETIMES ABLE TO GET IT TO RESTART, OTHER TIMES IT DOES NOT TURN RIGHT BACK ON. I HAVE ALREADY HAD THE FUEL PUMP REPLACED, AND THE CRANK SENSOR, AND HAVE PAID HUNDREDS IN TESTING THUS FAR. I AM EXTREMELY FRUSTRATED AT THIS POINT. THE CAR HAS BEEN TO 2 DIFFERENT DEALERSHIPS, TWICE EACH, AND THE FIRST TIME IT WENT IN ANYWHERE WAS A LOCAL AUTO SHOP, BUT EVERY TIME SINCE IT HAS GONE TO AN AUTHORIZED VW DEALER. NO ONE CAN SEEM TO FIGURE OUT WHAT IS GOING ON WITH MY CAR. THIS IS A VERY SCARY SAFETY ISSUE THAT NEEDS TO BE INVESTIGATED, AND READING OTHER PEOPLES COMPLAINTS IT SEEMS I AM NOT THE ONLY ONE WHO IS HAVING ISSUES WITH THEIR CAR SHUTTING OFF. *TR
Power train, Electrical system, Engine, Jun 24, 2014
WHILE ATTEMPTING TO ACCELERATE CAR SPUTTERED, AND HESITATED WHILE LOSING POWER. REGAINED POWER BRIEFLY THEN SPUTTERED, LOST POWER AND ENGINE CUT OFF COMPLETELY. STARTED ENGINE AFTER LETTING SIT FOR A FEW MINUTES DROVE HOME OK. HAPPENED AGAIN A WEEK LATER AND TOOK IT TO DEALERSHIP. DEALER DIAGNOSED IT AS FAULTY IGNITION COIL AND ARCING. *TR
Fuel system, Diesel, Jun 18, 2014
DRIVING AT 45 MPH, ENGINE DID NOT STALL BUT LOST POWER. MOTOR STALLED AFTER ABOUT 10 SECONDS. AFTER PUTTING IN NEUTRAL AND ROLLING TO A STOP THE MOTOR WOULD NOT RESTART. AFTER TOWING TO LOCAL VW DEALER, WAS TOLD THE MECHANICAL FUEL PUMP FAILED. THEY SAID IT WAS 4-5 THOUSAND JOB BUT VW WAS PICKING UP THE REPAIR AND NOT CHARGING IT OUT TO OUR EXTENDED WARRANTY. WAS GIVEN A LOANER CAR UNTIL REPAIRS ARE MADE. NO INDICATION OF HOW LONG. IS THIS AN ADMISSION BY VW THAT A SERIOUS PROBLEM EXISTS WITH TDI MODELS? *TR
Fuel system, Diesel, May 27, 2014
HIGH PRESSURE FUEL PUMP FAILURE. ALWAYS FUELED UP WITH ULTRA LOW SULFUR DIESEL. *TR
Fuel/propulsion system, May 15, 2014
CAR WAS RUNNING SMOOTH AND PARKED IN THE DRIVEWAY AND THEN WOULDN'T TURN OVER. BATTERY POWER WAS FINE, HOSES WERE FINE(VACUUM OK) AND THEN IDENTIFIED THAT FUEL MIGHT BE THE PROBLEM, USED MULTIMETER TO IDENTIFY THAT FUEL PUMP UNDER BACK SEAT WAS DEAD AND PROMPTLY ORDERED A NEW ONE AND REPLACED IT. NOT EXPECTED FOR A CAR WITH 45,000 MILES AND A 2011 DIESEL BUT THIS IS APPARENTLY A COMMON PROBLEM. HAD IT IN FOR REGULAR MAINTENANCE AT THE DEALER TOO. *TR
Engine and engine cooling, Fuel/propulsion system, May 14, 2014
I WAS IN THE DRIVE THRU OF MC DONALDS THEN CAME A TERRIBLE RATTLE FROM UNDER THE CAR, 10 SECONDS LATER THE CAR TURNED OFF. TURNED IT BACK ON AND GLOW PLUG LIGHT WAS FLASHING PARKED THE CAR IMMEDIATELY. TURNED IT BACK ON AND HAD LITTLE TO NO POWER THEN CAME TO A HALT, TRIED TO TURN IT BACK ON AND WOULD NOT START. HAD IT TOWED TO VW THERE LOOKING AT IT I'M WAITING ON A RESPONSE. THIS IS NOT SUPPOSED TO HAPPEN THIS EARLY. I ALWAYS HAD IT SERVICED AT THE DEALER. ON TIME. HELP US!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FROM THE OTHER COMPLAINTS MY STRESS HAS HIT A LIMIT. IF IT COSTS 10K TO FIX. THEN I COULD OF BOUGHT A BMW OR WHATEVER. 24K + 10K = 34K I'M SAD :( *TR
Fuel/propulsion system, May 12, 2014
THE VEHICLES GLOW PLUG LIGHT STARTED FLASHING, THE CAR STARTED RUNNING SLUGGISH, I QUICKLY PULLED INTO A GAS STATION. I TURNED OFF THE CAR AND WHEN I TRIED TO RESTART IT, IT WOULD CRANK BUT NOT START. I HAD IT TOWED TO MY MECHANIC, WHO AFTER SOME INVESTIGATION DISCOVERED THE HIGH PRESSURE FUEL PUMP FAILED AND SENT METAL SHAVINGS THROUGHOUT THE FUEL SYSTEM. LINES, INTAKE, FUEL INJECTORS ALL HAVE BEEN AFFECTED. I AM BEING QUOTED SEVERAL THOUSANDS TO REPAIR. THIS SHOULD SIMPLY NOT HAPPEN, I SEE IT AS FAULTY ENGINEERING! *TR
Engine and engine cooling, Fuel system, Diesel, May 8, 2014
GLOW PLUG & CHECK ENGINE LIGHTS CAME ON , ENGINE DIED 30 SECONDS LATER. WOULD NOT RESTART, TOWED TO DEALER, DIAGNOSED HPFP CATASTROPHIC FAILURE, METAL DEBRIS IN FUEL SYSTEM. WHOLE FUEL SYSTEM REPLACED, TANK THROUGH TO INJECTORS. NO WARNING OF FAULT CONDITION WITH NO TIME TO PULL OFF TO SIDE OF ROAD, LEFT STUCK IN MIDDLE OF HIGHWAY. *TR
Fuel system, Diesel, May 1, 2014
WHILE DRIVING THROUGH TOWN 35 MPH MY TDI SPORTWAGON GLOWPLUG LIGHT STARTED FLASHING. I IMMEDIATELY TURNED INTO A PARKING LOT WITHIN SECONDS AND PUT THE TRANSMISSION IN PARK. THE CAR SOUNDED LIKE IT WAS NOT FIRING ON A CYLINDERS. I TURNED THE CAR OFF. AFTER THAT IT WOULD NOT START BACK UP. FROM WHAT I HAVE READ, IT HAS TO DO WITH THE HIGH PRESSURE FUEL PUMP. THIS MADE THINGS UNSAFE AND THEIR ARE NO VISIBLE SIGNS OF LEAKS/ CORROSION/ OR SIGNS OF WEARING. THE MALFUNCTIONING FUEL SYSTEM CAUSED MY CAR TO FAIL AND STALL IN A BUSY INTERSECTION. THE FUEL SYSTEM SHOULD BE RECALLED. AT LEAST THE PUMP SYSTEM. *TR
Fuel system, Diesel, Engine, Apr 25, 2014
WENT TO PASS A VEHICLE AND I FELT A SURGE THEN A SIREN SOUND STARTED COMING FROM THE RIGHT SIDE OF ENGINE. WAS TOLD BY DEALERSHIP IT WAS A VACUUM ISSUE AND IT WAS SAFE TO DRIVE. WHEN I GOT TO DEALERSHIP THEY TOLD ME IT WAS A BLOWN TURBO. WONDERING IF THIS IS TIED TO THE INCIDENT I HAD WITH THE HIGH PRESSURE FUEL PUMP FAILING AROUND 100K. TOO MANY MAJOR CATASTROPHIC ISSUES WITH THIS CAR. I'VE BEEN QUOTED 15,000 FOR REPAIRS ON A CAR I'M STILL MAKING PAYMENTS ON AND ONLY COST 28K TO BEGIN WITH. *TR
Power train, Electrical system, Engine, Apr 25, 2014
MY CAR HAS HAD 3 STALLS WITHIN 3 MONTHS. I TOOK IT TO THE DEALER THEY REPLACED THE THROTTLE ASSEMBLY. SINCE THEN I WAS PULLING OUT OF A PARKING SPOT AND PUT THE CAR IN DRIVE AND THE CAR STALLED. I TOOK IT TO THE DEALER AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH THE VEHICLE. *TR
Fuel system, Diesel, Apr 22, 2014
DRIVING ON SURFACE STREET AT APPROXIMATELY 40 MPH. IN 2011 JETTA SPORTWAGEN TDI WITH ONLY 23000 MILES ."SERVICE NOW! " WARNING CAME ON AND CAR IMMEDIATELY STALLED IN THE MIDDLE OF TRAFFIC AND WOULD NOT RESTART. HAD TO BE TOWED TO VW DEALER, HAS BEEN THERE 5 DAYS SO FAR WAITING FOR HIGH PRESSURE FUEL PUMP REPLACEMENT. FROM INVESTIGATION, THIS IS NOT AN OBSCURE EVENT, IS KNOWN TO OCCUR WITH THIS MODEL AND YEAR TDI (DIESEL) ENGINES. IF THIS OCCURRED ON A HIGH SPEED FREEWAY, I COULD HAVE EASILY BEEN STRUCK AND KILLED WHEN CAR SUDDENLY STOPPED. *TR