2011 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Jetta model years with reports.
Of the 2011 reports, 28 involved a crash and 12 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 8, 2011
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11E036000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 7, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. SOME VEHICLES HAD A STAINLESS STEEL EXHAUST TIP INSTALLED AT THE PORT DURING IMPORTATION. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V466000 on NHTSA.gov
Electrical system, wiring, fuses and circuit breakersMar 29, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011 JETTA VEHICLES, MANUFACTURED FROM MARCH 2010 THROUGH MARCH 2011. THESE VEHICLES MAY HAVE AN ELECTRICAL WIRING AND FUSE LAYOUT WHERE THE CONVERTER BOX IS PROTECTED BY THE SAME FUSE USED BY THE SIGNAL HORN AND THE ANTI-THEFT ALARM SYSTEM. SHOULD THAT FUSE BE BLOWN, THE CONVERTER BOX WILL BE DISCONNECTED FROM THE POWER SUPPLY WHICH, IN TURN, WILL SHUT OFF APPLICATIONS SUCH AS THE ENGINE MANAGEMENT SYSTEM, LIGHTING SYSTEM, AND WIPERS.
SHOULD THIS HAPPEN WHILE THE VEHICLE IS BEING DRIVEN, THE ENGINE COULD STALL, OR THE HEADLIGHTS OR WIPERS COULD TURN OFF UNEXPECTEDLY, POTENTIALLY LEADING TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL NOTIFY OWNERS WHEN SUFFICIENT QUANTITIES OF REPAIRS KITS ARE AVAILABLE. DEALERS WILL SEPARATE THE WIRING FOR THE HORN AND THE THEFT PROTECTION HORN FROM THE POWER SUPPLY OF THE CONVERTER BOX AND ROUTE THE WIRES TO SEPARATE FUSES TO CORRECT THE CONDITION FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V196000 on NHTSA.gov
Representative owner complaints
640 reports, newest first.
Electrical system, Apr 8, 2014
2011 JETTA HAS A RECALL (11V196000) FOR ELECTRICAL/FUSE WIRING. WE HAVE ENCOUNTERED THE PROBLEM THAT THE RECALL IS 4.WE HAVE NO ALARM HORN "CHIRP" OR HORN. WE CALLED THE DEALER AND THEY SAID THAT THE RECALL DID NOT INCLUDE THE TDI MODEL YET WE ARE HAVING THE PROBLEM THE RECALL IS 4. *TR
Fuel/propulsion system, Mar 31, 2014
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY STALLED AND EXPERIENCED A REDUCTION IN POWER. THE CONTACT WAS UNABLE TO RESTART THE ENGINE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTOR SYSTEM AND FUEL PUMP HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 33,000.
Fuel system, Diesel, Vehicle speed control, Mar 27, 2014
I WAS CRUISING AT 60 MPH THIS MORNING WHEN THE GLOW-PLUG WARNING LIGHT BEGAN TO FLASH AND THE CRUISE CONTROL WAS SHUT OFF IMMEDIATELY CAUSING AN UNEXPECTED DECELERATION. I PULLED INTO THE EMERGENCY LANE AND THE ENGINE SHUT OFF ONCE I CAME TO A STOP. THE ENGINE WOULD NOT RESTART AND THE GLOW-PLUG LIGHT WAS JOINED WITH THE CHECK ENGINE LIGHT. I HAD IT TOWED TO MY MECHANIC WHO READ THE COMPUTER CODES AS "LOW FUEL PRESSURE TO THE INJECTORS". HE LOOKED INTO THE FUEL FILTER AND FOUND METAL SHAVING. HE STATED THOSE SHAVING POINT TO A COMPLETE FAILURE OF THE HIGH PRESSURE FUEL PUMP (HPFP). I OWNED THIS CAR FOR ONLY TWO WEEKS AND, BASED ON VOLKSWAGEN'S REPUTATION AND THE REPUTATION OF THE TDI DIESEL ENGINE I EXPECTED TO OWN THIS CAR FOR YEARS. THE REPAIR COSTS ARE NOW ESTIMATED TO BE HALF THE PURCHASE PRICE I PAID LESS THAN A MONTH AGO. *TR
Fuel system, Diesel, Mar 25, 2014
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE WAS RECURRING BUT THE VEHICLE WAS ABLE TO BE RESTARTED AFTER SEVERAL MINUTES. THE CHECK ENGINE AND GLOW PLUG WARNING LIGHT WOULD ALSO ILLUMINATE AFTER THE FAILURE HAD OCCURRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE FUEL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45000.
Electrical system, Engine, Mar 22, 2014
THIS CAR HAS HAD MULTIPLE IGNITION COIL PROBLEMS CAUSING A MISFIRE AND A ROUGH RUMBLING ENGINE. THE ABILITY TO ACCELERATE IS GREATLY REDUCE LEAVING YOU VULNERABLE TO CAR ACCIDENTS IN CERTAIN SITUATIONS LIKE PULLING OUT AT AN INTERSECTION. THIS IS THE SECOND INCIDENT WITHIN A YEAR OF IGNITION COILS FAILING. NOW AT 42,000 MILES IT IS NOT COVERED UNDER WARRANTY. THE FIRST INCIDENT WAS EXTREMELY TROUBLING NOT BEING ABLE TO MAINTAIN A CONSTANT SPEED WITH A LINE OF TRAFFIC BEHIND ME AND NO WHERE TO PULL OVER. THIS IS A SEVERE SAFETY ISSUE AND SHOULD BE ADDRESSED BY VW. *TR
Fuel system, Diesel, Mar 13, 2014
WHILE DRIVING ON 95 NORTH THROUGH PHILA MY 2011 JETTA TDI BEGAN TO LOSE POWER. I COULD NOT ACCELERATE AND THE VEHICLE EVENTUALLY CAME TO A STOP. IT WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER AND AFTER EVALUATION I WAS TOLD IT WAS THE HIGH PRESSURE FUEL PUMP THAT FAILED. THIS WAS GOING TO BE AN EXTENSIVE REPAIR BUT VW WAS GOING TO PAY FOR THE REPAIR. THE VEHICLE WILL BE IN THE SHOP FOR APPROX. 4 TO 5 DAYS THEY SAY. THERE WAS APPROX 72,200 MILES AT THE TIME OF THE FAILURE. *TR
Electrical system, Exterior lighting, Mar 12, 2014
ALL OF A SUDDEN, I WOULD TURN ON MY CAR AND MOST OF THE EXTERIOR LIGHTS WOULD NOT WORK, INCLUDING HEADLIGHTS, HIGH BEAMS, BRAKE LIGHTS, BLINKERS, AND DAYTIME RUNNING LIGHTS. IT WAS DANGEROUS TO SUDDENLY DRIVE WITHOUT LIGHTS WHEN IT WAS NIGHTTIME OR CHANGING LANES WITHOUT WORKING BLINKERS TO ALERT OTHER DRIVERS. I TOOK THE CAR IN TO GET IT CHECKED OUT AND APPARENTLY THIS IS A COMMON ISSUE IN RECENT VW CARS, THAT THE FUSE BOX IS MELTING THE FUSES. I READ MORE ABOUT IT ONLINE AND SOME PEOPLE DESCRIBED PROBLEMS WITH OTHER KEY PROCESSES FAILING LIKE POWER STEERING. I CAN'T BELIEVE VW HASN'T MADE A RECALL ON THIS BECAUSE IT HAPPENS TO SO MANY OF THEIR CARS AND REQUIRES AN EXPENSIVE PART REPLACEMENT. ALSO THIS PROBLEM SEEMS TO HAPPEN TO OTHERS IN THE 10000 MILES BEYOND THE WARRANTY OF A CAR IN 36000 MILES. THAT IS BEING UNFAIR AND DISHONEST TO CUSTOMERS. *TR
Fuel system, Diesel, Mar 10, 2014
THE HIGH PRESSURE FUEL SYSTEM FAILED IN OUR CAR WHEN WE WERE ON A BUSY CITY STREET. 'ENGINE CONTROL MALFUNCTION' LIGHT STARTED FLASHING AND SUDDENLY OUR CAR WAS STALLED. WHEN WE LOOKED IN THE MANUAL IT SAID TO GET THE CAR TO A VW DEALERSHIP ASAP. WE HAD TO HOLD UP TRAFFIC UNTIL THE CAR WAS FINALLY TOWED. NOT ONLY THAT, THIS HAPPENED DURING LATE NIGHT AROUND 10 PM AND ALL THE SERVICE CENTERS WERE CLOSED. AFTER A PAINFUL 2 DAYS WE JUST FOUND OUT THAT OUT HIGH PRESSURE FUEL SYSTEM HAD TO BE REPLACED. THIS IS A BIG STRUCTURAL DAMAGE WITH THE CAR AND I NO LONGER FEEL SAFE OWNING OR DRIVING IT. *TR
Fuel system, Diesel, Mar 10, 2014
THE HIGH PRESSURE FUEL SYSTEM FAILED IN OUR CAR WHEN WE WERE ON A ONE LANE HIGHWAY. 'ENGINE CONTROL MALFUNCTION' LIGHT STARTED FLASHING AND SUDDENLY OUR CAR WAS STALLED. WHEN WE LOOKED IN THE MANUAL IT SAID TO GET THE CAR TO A VW DEALERSHIP ASAP. WE HAD TO HOLD UP TRAFFIC UNTIL THE CAR WAS FINALLY TOWED. NOT ONLY THAT, WE WERE ON VACATION IN THE DIFFERENT CITY AND THIS HAPPENED DURING THE WEEKEND WHEN THE SERVICE CENTERS ARE CLOSED. AFTER A PAINFUL 2 DAYS WE JUST FOUND OUT THAT OUT HIGH PRESSURE FUEL SYSTEM HAS BROKEN AGAIN. IT WAS LAST REPLACED IN APRIL 2013 AND IT WAS EXACTLY THE SAME SITUATION. THIS IS A REALLY BIG STRUCTURAL DAMAGE AND HAPPENED WITH NO FAULT ON OUR SIDE. THE LAST ONE COST UP TO $10K, WHICH VW COVERED DUE TO WARRANTY. HOWEVER, IT IS ALSO A SAFETY HAZARD SINCE WE COULD HAVE EASILY GOTTEN INTO AN ACCIDENT. AFTER HAVING GONE THROUGH THIS TWICE, WE NO LONGER FEEL SAFE DRIVING THE TDI AND STRONGLY FEEL THAT THE CAR SHOULD BE RECALLED. *TR
Electrical system, Vehicle speed control, Mar 9, 2014
ON THIS DATE (6-19-2013) MY ENGINE LIGHT CAME ON, AFTER THAT MY EPC LIGHT FOLLOWED. THEN I LOST SPEED ON MY CAR, I THEN PULLED OVER AT THE GAS STATION. I THEN NOTICED MY HORN WAS NOT WORKING. I SAT AT THE GAS STATION AFTER I TURNED THE CAR OFF FOR ABOUT 15 MINUTES. TRIED TO START THE CAR UP AGAIN, THEN IT STARTED BACK UP AND I DROVE HOME, BUT THE ENGINE LIGHT WAS STILL ON. I DIDN'T THINK MUCH OF IT AT THAT POINT, A WEEK LATER I HAD THE OIL CHANGED. APPROXIMATELY TWO MONTHS LATER (WHICH WAS IN AUGUST) I HAD THE SAME PROBLEM. SO I CALLED VOLKSWAGEN OF AMERICA AND EXPLAINED TO THE CS REP MY ISSUE. THEY ADVISED ME TO TAKE MY CAR TO THE DEALERSHIP; WHICH I DID. THE GENTLE THAT ASSISTED ME BROUGHT OUT A LAB TOP COMPUTER AND RESET WHAT EVER IT WAS HE RESET ON THE CAR AND THE ENGINE LIGHT WENT OFF AND THE CAR DROVE FINE. THEN HE TOLD ME THAT I NEEDED A FULL TURN UP AND THAT IT WOULD COST ME $700, BECAUSE MY WARRANTY WOULD NOT COVER THE TURN UP ON THE CAR. IN ANY CASE, MY VW JETTA DRIVE FINE FOR ABOUT FOUR DAYS,I HORN STILL DIDN'T WORK. ABOUT TWO WEEKS INTO SEPTEMBER OF 2013, I WAS ON MY WAY TO WORK AND THE CAR WOULD NOT START FOR AN WHOLE HOUR. IN THE MIST OF MY DILEMMA, LATE FOR WORK; I HAD VV OF AMERICA ON THE PHONE TELLING THE REP, COREY WHAT WAS HAPPENING WITH THE CAR. HE ADVISED ME TO TAKE THE CAR TO THE DEALERSHIP AS WELL. WHICH I MADE AN APPOINTMENT TO THE DEALERSHIP, THEY ALSO TOLD ME THAT THE CAR NEEDED A TURN UP AS WELL. BUT THEY WERE CHARGING ME A RIDICULOUS AMOUNT OF MONEY FOR THE TURN UP. I GOT A FULL TURN UP ON THE CAR AND NOW MY CAR SHAKES UNCONTROLLABLY, THE EPC LIGHT STAYS ON. IT'S ONLY DRIVING 40 MPH AS WE SPEAK. I HAD A PROFESSIONAL TO CHECK THE ENGINE AND FROM WHAT THEIR DIAGNOSIS, TWO DEAD CYLINDERS (PO CODES P0351 AND P0353) AND A BAD COMPUTER. I AM GETTING NO FINANCIAL ASSISTANCE FROM VOLKSWAGEN OF AMERICA, PER COREY CS REP FROM VV OF AMERICA. *TR
Fuel system, Diesel, Engine, Mar 7, 2014
MY 2011 VOLKSWAGEN JETTA TDI STARTED TO SPUTTER WHEN ACCELERATING, I BROUGHT IT THE DEALER AND THEY FOUND SHARDS OF METAL IN THE FUEL SYSTEM. HPFP (HIGH PRESSURE FUEL PUMP) HAD FAILED. THE QUOTE TO FIX WAS 6875.00 TO FIX A TWO YEAR OLD CAR. VERY UN HAPPY. *TR
Vehicle speed control, Fuel/propulsion system, Feb 28, 2014
I WAS DRIVING DOWN THE INTERSTATE AT 70MPH WHEN MY ENGINE CONTROL LIGHT CAME ON. I LOST ALL POWER IN THE CAR. ONCE I LET GO OF THE PEDAL, THE CAR BEGAN TO STALL. WHILE PUSHING THE GAS PEDAL COMPLETELY, I COULDN'T GO ANY FASTER THAN 60MPH. ONCE I GOT OFF AT AN EXIT AND HAD TO COME TO A STOP, THE CAR COMPLETELY STALLED AND WOULD NOT START AGAIN. THE HIGH PRESSURE FUEL PUMP HAD APPARENTLY FAILED.I HAD TO HAVE IT TOWED TO VW TO BE DIAGNOSED AND THEY STATE IT IS THE HIGH PRESSURE FUEL PUMP, AND THAT THIS IS A KNOWN ISSUE. WHILE I WAS STILL AT THE VW SERVICE CENTER IN OCALA, I CALLED VW USA, WHO CLAIMS THEY ARE NOT HAVING ANY PROBLEMS WITH THESE PUMPS AND ASKED WHERE I GOT THIS INFORMATION. I HAD TO DEMAND TO SPEAK WITH A SUPERVISOR WHICH THEY WOULD NOT LET ME TALK TOO. THE REP PUT ME ON HOLD TO SPEAK WITH THEM. FINALLY SHE CAME BACK AND SAID SHE WAS JUST MADE AWARE OF SOMETHING THAT I NEED TO GO TO THE SERVICE MANAGER AND SPEAK WITH HIM. I DID SO AND HE SAID THAT HE IS PUTTING IN A SPECIAL REQUEST FOR CUSTOMERS THAT ARE OUT OF WARRANTY. I NOW HAVE BEEN WAITING 3 DAYS WITH NO RESPONSE. THE SERVICE MANAGER HAS BEEN VERY HELPFUL AND KIND IN ATTEMPTING TO RESOLVE THIS ISSUE, SO THE ISSUE IS NOT WITH THEM. THE ISSUE IS THAT I AM ABLE TO SEARCH THE INTERNET AND FIND IN A MULTITUDE OF SITES, WHERE THESE VEHICLES ARE HAVING THIS ISSUE, YET I AM STILL WAITING AFTER 3 DAYS TO GET MY VEHICLE REPAIRED. I DID NOT PUT ANY REGULAR GASOLINE IN MY VEHICLE. I AM A DIE HARD DIESEL CUSTOMER AND KNOW BETTER. I AM ALSO ABLE TO VIEW THE OPEN INVESTIGATION THROUGH THIS SITE WHICH INCLUDES MY 2011 VW JETTA TDI. A CO-WORKER OF MINE ALSO JUST HAD THIS EXACT PROBLEM WITH HIS 2012 VW JETTA TDI, WITH SIMILAR MILEAGE, AND EVEN HAD A SECOND FAILURE, BOTH OF WHICH VW COVERED AT NO COST TO THE CUSTOMER, I AM BEGINNING TO GROW EXTREMELY FRUSTRATED WITH THIS SITUATION I WOULD LIKE IT RESOLVED. *TR
Fuel system, Diesel, Feb 25, 2014
BROUGHT TO DEALER TO DIAGNOSE SERVICE ENGINE LIGHT, CODE P191, AND ONCE P087. I GET DIESEL AT THE SAME STATION WHENEVER POSSIBLE. THESE ERRORS STARTED OCCURRING SHORTLY AFTER GETTING A FULL TANK OF DIESEL AT A DIFFERENT STATION. DEALER CONCLUDED THAT HIGH PRESSURE FUEL PUMP FAILURE WAS IMMINENT. ENGINE STALLED ON THE WAY HOME AND FAILED TO RESTART. FUEL SYSTEM WAS REPLACED. CAR AGAIN WORKS SATISFACTORILY. HOW MUCH LIFE (MILES) CAN I EXPECT THIS TIME AROUND? ARE THERE ANY PROVEN PREVENTIVE MEASURES? *TR
Electrical system, Visibility/wiper, Feb 23, 2014
MY WINDSHIELD WASHER FLUID SENSOR CAME ON, AND IT DOES NOT TURN OFF. I DID SOME READING ONLINE, AND THIS SEEMS TO BE A SYSTEMIC ISSUE. MOST OF THE COMPLAINTS WERE FROM PEOPLE WHO USED RAINX WASHER FLUID. APPARENTLY IT CAUSED CORROSION TOO QUICKLY. NOW, I DON'T WANT TO USE MY WASHER FLUID AS OFTEN, SO THAT I CAN MAKE SURE THAT I DON'T RUN OUT WHEN I NEED IT. MY VISIBILITY DURING DRIVING IS AFFECTED BY THIS. *TR
Fuel system, Diesel, Power train, Engine, Jan 23, 2014
THE EFFECTED CAR WAS A DIESEL MODEL 2011 VOLKSWAGEN JETTA TDI SEDAN WITH 48,074 MILES ON THE ODOMETER AT THE TIME OF THE INCIDENT. WHILE TRAVELING AT APPROXIMATELY 40 MPH IN NORMAL DRIVING CONDITIONS, THE VEHICLE EXPERIENCED A SUDDEN REDUCTION IN POWER AND DISPLAYED A FLASHING GLOW PLUG LIGHT AND SOLID CHECK ENGINE WARNING LIGHTS. THE VEHICLE WAS IMMEDIATELY PULLED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS SHUT OFF. THE ENGINE FAILED TO RESTART AND WAS TOWED TO A VOLKSWAGEN DEALERSHIP SERVICE DEPARTMENT. THE VOLKSWAGEN DEALER DETERMINED THAT A CATASTROPHIC FAILURE OF THE VEHICLE'S HIGH PRESSURE FUEL PUMP (HPFP) HAD OCCURRED. THE DEALER FOUND THAT EXTENSIVE DAMAGE TO THE ENTIRE FUEL SYSTEM HAD RESULTED FROM THE FAILURE, CAUSING INTERNAL METAL DEBRIS CONTAMINATION THAT REQUIRED SUBSTANTIAL REPAIRS. THE TOTAL COST OF REPAIRS WERE REPORTED BY THE DEALERSHIP TO EQUAL $6,500.00. *TR
Exterior lighting, Electronic stability control (ESC), Visibility/wiper, Jan 8, 2014
WHILE DRIVING THE 2011 VW JETTA ON 1/5/14 DURING RAIN SHOWERS I SWITCHED THE WIPERS ON (WHICH I HAD PREVIOUSLY USED APROX 5 MINS BEFORE) & NOTHING HAPPENED, THEN I REALIZED THAT THE TURN SIGNALS WERE ALSO NOT WORKING INCLUDING THE HAZARD FLASHERS.. UPON REACHING MY HOME AT REDUCED SPEEDS IN ORDER TO SAFELY MAKE IT HOME I ATTEMPTED TO MAKE THE NEEDED REPAIR TO RESOLVE THE ISSUE, THINKING THE ISSUE WAS A BLOWN FUSE, BUT AFTER FURTHER INVESTIGATION NO BLOWN FUSES ARE PRESENT & AT THE CURRENT TIME VW SERVICE DEPT. DENIES THAT ANY PART OF THE ELECTRICAL SYSTEM IS FAULTY & ALTHOUGH THE PROBLEM IS STILL CURRENTLY NOT FIXED. ALONG WITH OTHER ELECTRICAL FUNCTIONS SUCH AS THE POWER WINDOWS & DOOR LOCKS NOT FUNCTIONING DUE TO THIS ELECTRICAL MALFUNCTION THE VEHICLE WILL NOT CRANK & START USING THE IGNITION SWITCH. I FEEL THIS PROBLEM IS A SAFETY ISSUE THAT VW NEEDS TO ADDRESS & OFFER A RECALL BEFORE SUCH A MALFUNCTION RESULTS IN A FATAL INCIDENT DUE TO NOT BEING ABLE TO CLEARLY SEE THE ROADWAY DURING RAINY CONDITIONS. *TR
Engine, Jan 8, 2014
THIS HAS HAPPENED MULTIPLE TIMES. THE FIRST RECORDED INCIDENT WAS IN MARCH OF 2013. WENT TO THE CAR AND IT WOULD NOT START. IT ACTED LIKE THE ENGINE WAS SEIZED OR A BAD BATTERY. LET IT SIT STARTED RAN LIKE CRAP. FOUND OUT LATER THAT THE CAR WHEN DRIVEN IN COLD TEMPERATURES ACCUMULATES WATER IN THE SYSTEM. HTTPS://DOCS.GOOGLE.COM/FILE/D/0B162-SX2NN5LUZBIDG9HCVR6NUU/EDIT?PLI=1 THATS THE VW TECH BULLETIN ON THE MATTER. IT HAS HAPPENED MULTIPLE TIMES. FROM READING ONLINE THIS HAS / CAN START A FIRE BECAUSE THE STARTER OVERHEATS. SINCE THE WATER GETS INTO THE CYLINDERS IT CAN CAUSE ENGINE DAMAGE. VW DID NOT ADDRESS THE ISSUE WHEN IT WAS BROUGHT IN BECAUSE THEY COULD NOT REPEAT THE PROBLEM. SAID I MUST HAVE KILLED THE BATTERY BY LEAVING SOMETHING ON. SINCE THAN IT HAS HAPPENED 4 MORE TIMES I CAN RELATE TO THE CONDITION. IT IS IN THE DEALERSHIP NOW BECAUSE OF IT. THEY COULD NOT GET IT TO REPEAT AND MAY NOT PROVIDE A FIX (ALTHOUGH THE GIVEN FIX DOES NOT 100% FIX IT I WAS TOLD BY A TECH.) *TR
Tires, Jan 7, 2014
ON APRIL 19, 2013, TIRE PRESSURE WAS LOW ON THE FRONT PASSENGER SIDE. UPON CHECKING THE TIRE A LARGE CRACK WAS NOTICE ON THE INSIDE WALL OF THE TIRE. THE TIRE WAS REPLACED AT OWNER'S EXPENSE OF $177.01 WITH AN ODOMETER READING OF 27293 ON A 2011 VW JETTA TDI. ON JANUARY 4, 2014, THE OWNER NOTICED A LARGE CRACK ON THE DRIVER SIDE FRONT TIRE'S SIDEWALL. THE OWNER CALLED THE DEALERSHIP AND NO RECALLS WERE CURRENTLY IN PLACE. THE OWNER SUBMITTED A REQUEST FOR HANKOOK TO PAY FOR REIMBURSEMENT OF ALL TIRE REPLACEMENTS AS THE OWNER FEELS THE VEHICLE IS NOT SAFE TO DRIVE WITH A POTENTIAL TIRE BLOWOUT AND LOSS OF VEHICLE CONTROL. *TR
Seat belts, Jan 6, 2014
THE DRIVER'S SIDE SEATBELT HAS STARTED UNRAVELING SIGNIFICANTLY ALONG ONE EDGE, WITH THE THREADS SEPARATING; THIS HAS BEEN GOING ON FOR SEVERAL MONTHS. THE CAR WAS PURCHASED NEW AND HAS ABOUT 40,000 MILES ON IT. *TR
Fuel system, Diesel, Engine, Nov 26, 2013
DRIVE HOME FROM WORK AT ABOUT 1500 HRS, WITH NO ISSUES. STOPPED AT LOCAL SUPERMARKET, STARTED ENGINE WITH SLIGHT DELAY, LEFT PARKING LOT, CAR STARTED TO BUCK, DROVE MAYBE 1/2 MI STARTED LOSING POWER, AFTER GOING ANOTHER 50 FT CAR ENGINE DIED, PUSHED CAR TO MY DRIVEWAY CALLED DEALERSHIP AND HAD CAR TOWED TO DEALERSHIP. ON 11/21/13 DEALERSHIP INFORMED ME THAT HPFP HAD EXPLODED SENDING METAL SHAVINGS INTO ENGINE, THEY ASKED ME IF I ACCIDENTALLY PUT GAS AND I RESPONDED WITH NO. THEY STATED THAT FUEL MAY HAVE BEEN CONTAMINATED. DEALERSHIP IS REPAIRING CAR SINCE IT IS STILL UNDER WARRANTY, SAID MAYBE 1 WEEK IN THE SHOP. I WAS GIVEN A RENTAL IN THE MEANTIME. *TR
Exterior lighting, Nov 22, 2013
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE PASSENGER'S SIDE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE FUSE BOX WAS OVERHEATING AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 60,100.
Vehicle speed control, Engine, Nov 9, 2013
DURING MID MOTION, WITH FOOT ON THE GAS, THE VEHICLE DIED IN THE MIDDLE OF THE INTERSECTION. NO WARNING INDICATIONS APPEARED ON THE DASH. THE SPEED OF TRAVEL WAS APPROXIMATELY 35MPH. THE CAR WAS TOWED BY AAA. SERVICE AT VW HAS YIELDED INCONCLUSIVE RESULTS. THERE ARE NUMEROUS FORUMS ON EDMUNDS DETAILING AND ACCOUNTING THIS SEEMINGLY UBIQUITOUS AND POTENTIALLY FATAL FLAW. AS IT STANDS, VW IS PERSISTENT IN THERE STANCE TO DO NOTHING ABOUT IT. THEY REFUSE TO ISSUE A REFUND OR EXCHANGE ON CERTIFIED CARS. THIS PARTICULAR MODEL IN WHICH I WRITE ABOUT, WAS ON ITS FIRST DAY OFF OF THE LOT, AS A CERTIFIED PRE-OWNED VEHICLE. VW REFUSES ANY SUCH POSSIBILITY OF RETURN, EVEN ON ACCOUNT OF POSSIBLE SAFETY CONCERNS, AND DESPITE THE ACCUMULATIVE REPORTS OTHERS HAVE MADE DOCUMENTING THIS EXACT FLAW, WITHOUT ANY KNOWN WAY OF REMEDYING ON VW'S PART. *TR
Exterior lighting, Oct 31, 2013
ALL FINE IN THE MORNING, PARKED IN A PAVED LOT AT WORK. LEAVING IN THE AFTERNOON INSTRUMENT CLUSTER TOLD ME A LIGHT WAS OUT. BY THE TIME I WAS LEAVING THE PARKING LOT THE FOLLOWING WERE NOT WORKING: LEFT: FONT SIDE, REAR TURN. RIGHT: HEADLIGHT, DAYTIME RUNNING LIGHT, FRONT TURN, REAR TAIL. LICENSE PLATE LIGHTS. A FRIEND IS AN ASE MASTER TECH. THIS IS WHAT HE FOUND: "SO TO FOLLOW UP ON THIS. IF YOU LOOK AT THE FUSE IT APPEARS TO BE ''COOKED'' ON ONE SIDE. THIS WOULD INDICATE HEAT ON ONLY ONE SIDE OF THE FUSE. I THINK WE CAN AGREE THIS IS NOT A FUSE ISSUE, BUT A WIRING OR SUPPLY ISSUE. WITH THE KNOWLEDGE THAT WHEN YOU TRY AND RUN TO MANY AMPS THROUGH TOO SMALL A WIRE IT CREATES EXCESS HEAT I WOULD VENTURE THAT VW PUT TOO SMALL A WIRE ON ONE SIDE OF FUSE 16. THE FUSE BLOCK IS IN THE ENGINE COMPARTMENT IN FR OF THE BRAKE BOOSTER. THE 16 FUSE IS TOWARDS THE BACK OF THE BLOCK AND THE BURNT SIDE WAS TOWARDS THE PASSENGER SIDE OF THE CAR. I AM NOT SURE HOW WORRIED I WOULD GET ABOUT THIS, BUT SIMPLY PUT A FEW 30AMP FUSES IN THE GLOVE BOX. YA THERE IS AN ISSUE THERE, BUT THE FIRST ONE LASTED 39K." I HAVE THE FUSE. AT LEAST ONE OTHER PERSON HAS HAD A SIMILAR ISSUE: HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=355338&PAGE=3. *TR
Tires, Oct 28, 2013
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA EQUIPPED WITH HANKOOK OPTIMO H725A TIRES, SIZE 205/55/R16H. THE CONTACT STATED THAT WHILE CHECKING THE AIR PRESSURE ON THE TIRES, HE NOTICED THAT THE SIDEWALL ON BOTH THE FRONT DRIVER AND PASSENGER SIDE TIRES EXHIBITED SEVERAL CRACKS. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE OF THE TIRE AND THE VEHICLE WAS 31,000.
Fuel system, Diesel, Electrical system, Engine, Oct 8, 2013
I WAS ON MY WAY HOME AFTER WORK APPROXIMATELY 6-7 PM DOING 45 MPH. I LOOKED DOWN TO MY INSTRUMENT CLUSTER TO CHECK MY SPEED TO MAKE SURE I WASN'T SPEEDING. THEN I SAW THE GLOW PLUG LIGHT BLINKING MULTIPLE TIMES THEN ABOUT LESS THAN 5-10 SECONDS LATER MY ENGINE CUT OUT. I COST OFF INTO A HARPER COLLEGE PARKING LOT CAME TO A STOP. I TRIED TO START THE CAR 2-3 TIMES, EACH TIME THE ENGINE WAS CRACKIN OVER BUT WOULDN'T START IT UP. I CALLED THE TOW TRUCK COMPANY AND HAD THE VEHICLE TOWED TO VW DEALER IN SCHAUMBURG, IL ( FOX VALLEY VW) DEALER SAID THE HIGH PRESSURE FUEL PUMP FAILED. VWOA COVER THIS UNDER POWER TRAIN WARRANTY 5/60K WARRANTY. THE DEALER REPLACE HPFP,LIFT PUMP, PUMP IN GAS TANK,FUEL LINES TO ENGINE,COILS ETC... REPAIRS CAME TO ROUGHLY $5300.00. VWOA ONLY GIVE 12/12K MILES WARRANTY ON THE HPFP. THIS IS A KNOWN PROBLEM ON SOME VW WITH CJAA 2.0L TURBO DIESEL ENGINES AND VWOA HAS NOT FOUND THE DEFECT IN THE HPFP.VWOA SHOULD EXTEND THE HPFP TO 100K MILES DUE TO DEFT IN THE HPFP SINCE THEY HAVEN'T FOUND THE PROBLEM AND CORRECTED IT. *TR