2011 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Jetta model years with reports.
Of the 2011 reports, 28 involved a crash and 12 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 8, 2011
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11E036000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 7, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. SOME VEHICLES HAD A STAINLESS STEEL EXHAUST TIP INSTALLED AT THE PORT DURING IMPORTATION. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V466000 on NHTSA.gov
Electrical system, wiring, fuses and circuit breakersMar 29, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011 JETTA VEHICLES, MANUFACTURED FROM MARCH 2010 THROUGH MARCH 2011. THESE VEHICLES MAY HAVE AN ELECTRICAL WIRING AND FUSE LAYOUT WHERE THE CONVERTER BOX IS PROTECTED BY THE SAME FUSE USED BY THE SIGNAL HORN AND THE ANTI-THEFT ALARM SYSTEM. SHOULD THAT FUSE BE BLOWN, THE CONVERTER BOX WILL BE DISCONNECTED FROM THE POWER SUPPLY WHICH, IN TURN, WILL SHUT OFF APPLICATIONS SUCH AS THE ENGINE MANAGEMENT SYSTEM, LIGHTING SYSTEM, AND WIPERS.
SHOULD THIS HAPPEN WHILE THE VEHICLE IS BEING DRIVEN, THE ENGINE COULD STALL, OR THE HEADLIGHTS OR WIPERS COULD TURN OFF UNEXPECTEDLY, POTENTIALLY LEADING TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL NOTIFY OWNERS WHEN SUFFICIENT QUANTITIES OF REPAIRS KITS ARE AVAILABLE. DEALERS WILL SEPARATE THE WIRING FOR THE HORN AND THE THEFT PROTECTION HORN FROM THE POWER SUPPLY OF THE CONVERTER BOX AND ROUTE THE WIRES TO SEPARATE FUSES TO CORRECT THE CONDITION FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V196000 on NHTSA.gov
Representative owner complaints
640 reports, newest first.
Power train, May 23, 2011
SEVERAL TIMES SINCE OWNING THE VEHICLE (2 WEEKS), IT HAS STALLED WHEN TAKING OFF. THIS HAS HAPPENED WITH EVERY PERSON WHO HAS DRIVEN THE CAR, EVEN VERY EXPERIENCED DRIVERS WITH MANUAL TRANSMISSION. LATEST INCIDENT WAS PULLING OUT FROM A SIDE STREET AND THE CAR STALLED, CAUSING A VERY DANGEROUS SITUATION. *TR
Electrical system, May 20, 2011
THE ABS, AIR BAG, AND TIRE PRESSURE SENSOR WARNING INDICATOR ON DASH ALL LIT UP AND WOULDN'T GOES AWAY EVEN AFTER ENGINE WAS SHUTOFF. THIS CAR A VOLKSWAGEN JETTA WAS RECENTLY BOUGHT LAST MONTH. *TR
Fuel system, Diesel, May 20, 2011
WE PURCHASED A 2011 VOLKSWAGEN JETTA TDI THAT BROKE DOWN WITH ONLY 3081 MILES. NO WARNING LIGHTS CAME ON; IT JUST STALLED OUT IN THE MIDDLE OF THE ROADWAY (WITHOUT WARNING) AND WOULDN'T START BACK UP. IT COULD HAVE CAUSED A SEVERE ACCIDENT! WE PAID AN ADDITIONAL THREE THOUSAND DOLLARS WHEN WE PURCHASED THE CAR FOR THE EXTENDED WARRANTY (BUMPER TO BUMPER), BUT THE REPAIR ISN'T COVERED (OR THE TOW BILL). WE UNKNOWINGLY PURCHASED FUEL THAT HAD WATER IN IT AND THE VOLKSWAGEN DEALER WILL NOT PAY FOR ANYTHING. THEY HAVE TO REPLACE THE ENTIRE FUEL SYSTEM! THE REPAIR WILL COST OVER $6,000.00 AND VOLKSWAGEN'S CORPORATE OFFICE IS UNWILLING TO HELP EVEN THOUGH VOLKSWAGEN FAILED TO PUT A SIMPLE SENSOR IN THE FUEL FILTER SYSTEM TO INDICATE THAT WATER WAS IS IN THE FUEL. EVERY OTHER MAJOR DIESEL ENGINE MANUFACTURER IN THE WORLD HAS A LIGHT IN THE DASH THAT INDICATES WATER IS IN THE FUEL SO THAT YOU CAN SIMPLY DRAIN THE WATER OUT BEFORE IT CAUSES THE VEHICLE TO SUDDENLY STOP RUNNING AND EXCESSIVE DAMAGE THE ENGINE. VOLKSWAGEN CHOSE TO USE A HIGH PRESSURE COMMON RAIL DIESEL FUEL SYSTEM SIMILAR TO WHAT THEIR COMPETITORS HAVE; THIS FUEL SYSTEM IS VERY SENSITIVE AND IS EASILY DAMAGED BY WATER. VOLKSWAGEN OVERLOOKED THE OBVIOUS AND FAILED TO PUT ANY TYPE OF WATER IN FUEL WARNING DEVICE ON THEIR VEHICLES EVEN THOUGH THE REST OF THE WORLD HAS BEEN USING THEM FOR YEARS AND EVEN DECADES. FORD, GM, CHEVROLET, DODGE, AND MERCEDES ALL HAVE WATER IN FUEL WARNING LIGHTS (ONE EVEN HAS A BELL THAT CHIMES FIVE TIMES TO WARN THE DRIVER THAT WATER IS IN THE FUEL. VOLKSWAGEN DIDN'T BOTHER PUTTING ANY TYPE OF PROTECTION ON THEIR EXTREMELY SENSITIVE FUEL SYSTEM. ALSO, VOLKSWAGEN SAYS THERE IS NO WAY TO KEEP IT FROM HAPPENING AGAIN! WITH A SINGLE REPAIR AT OVER 20% OF THE PURCHASE PRICE OF THE VEHICLE, WE ARE PLAYING RUSSIAN ROULETTE EACH TIME WE FILL UP WITH FUEL. ARE WE SUPPOSED TO CHANGE THE FUEL FILTER EACH TIME WE FUEL UP? THIS DANGEROUS FLAW HAS BEEN REPORTED BY OTHERS, BUT VW DOESN'T CARE! *TR
Fuel system, Diesel, May 19, 2011
2011 VW JETTA TDI WITH 1445 TOTAL MILES ON THE VEHICLE SUDDENLY LOST ALL POWER WITH GLOW PLUG LIGHT ON THE DASH BLINKING. CAR WOULD NOT START AGAIN, WAS NOT DRIVABLE AND HAD TO BE TOWED INTO THE DEALER FOR REPAIRS. THE DIAGNOSIS IS THE FUEL PUMP DESTROYED ITSELF AND SENT DEBRIS THROUGH THE FUEL PUMPS, FUEL INJECTORS, FUEL LINES AND FILTER. VEHICLE HAS NOT BEEN REPAIRED AND THERE IS NO ESTIMATE OF WHEN THE VEHICLE WILL BE REPAIRED. *TR
Fuel system, Diesel, May 17, 2011
AFTER DRIVING AT HIGHWAY SPEEDS FOR 1 HOUR A SIGNIFICANT AMOUNT OF SMOKE WAS OBSERVED COMING FROM THE ENGINE COMPARTMENT AFTER WE STOPPED. PRIOR TO STOPPING, THE ENGINE WAS RUNNING ROUGHLY WITH SOME REDUCED POWER. THERE WAS A STRONG SMELL OF DIESEL FUEL OUTSIDE CAR AND INSIDE CAR. VEHICLE WAS TOWED TO DEALER. LEAKING SOLID FUEL LINE TO FUEL INJECTOR #2 DIAGNOSED AND REPLACED. PHOTO'S OF DEFECTIVE PART ARE AVAILABLE. FUEL WAS LEAKING ONTO HOT ENGINE AND EXHAUST SYSTEM CREATING A POTENTIAL FIRE RISK. *TR
Electrical system, Vehicle speed control, May 12, 2011
WITH THE SPEED CONTROL ENGAGED AND WHILE PRESSING THE DECELERATION SWITCH ON THE TURN SIGNAL ARM TO SLOW THE VEHICLE DOWN, THE SPEED UNEXPECTEDLY INCREASES. EACH PRESS OF THE DECELERATION SWITCH NORMALLY CAUSES THE SPEED TO BE REDUCED BY 1 MILE PER HOUR. THE FIRST FEW PRESSES CAUSE THE VEHICLE TO DECELERATE AS IT SHOULD, BUT OCCASIONALLY ON THE THIRD OR FOURTH PRESS THE SPEED JUMPS BACK UP BY 2 OR 3 MILE PER HOUR. SOMETIMES IT CORRECTS ITSELF AND SOMETIMES IT KEEPS REPEATING THE PATTERN.
Fuel system, Diesel, May 4, 2011
1. WAS DRIVING AT 70MPH IN 6TH GEAR, LOST POWER, CAR TURNED OFF, LIGHTS ON DASH FLASHING INCLUDING GLOW PLUG LIGHT AND "CHECK ENGINE SERVICE NOW!". HAD BEEN DRIVING ON THIS TANK OF DIESEL FOR OVER A WEEK WITH NO ISSUE. MORE THAN QUARTER TANK LEFT. 2. CAR WOULD NOT START FOR 45 MIN, FINALLY STARTED AND DROVE HOME. DROPPED OFF AT DEALER NEXT DAY FOR ALREADY SCHEDULED PANORAMIC MOON ROOF GETTING STUCK. 3. DEALER SAID METAL SHAVINGS DESTROYED HPFP (FUEL PUMP), LINES, AND INJECTORS. FUEL NOT SUSPECTED BAD OR CONTAMINATED. THEY BLAMED FACTORY DEFECT SPECIAL TO MY CAR. WILL BE REPLACING ALL UNDER WARRANTY AS OF NOW. THEY THINK IT WILL BE A WEEK OR SO, AND PROMISE THAT THIS ISSUE WILL NEVER OCCUR AGAIN. *TR
Child seat, Apr 25, 2011
UPON PICKING UP MY CHILD FROM DAYCARE TODAY, I INSPECTED HER CARSEAT. I FOUND THE "SUPERLATCH" LATCH STRAP WAS VISIBLY LOOSE. I CHECKED FOR MOVEMENT AT THE BELT PATH AND FOUND APPROX 2" OF MOVEMENT. I IMMEDIATELY TIGHTENED IT DOWN AND CHECKED FOR MOVEMENT AGAIN. THERE WAS NO MOVEMENT. I PUT MY CHILD IN HER SEAT AND ADJUSTED THE HARNESS. I THEN PUT MY OTHER CHILD IN HIS CARSEAT. AFTERWARDS, I CHECKED THE BELTPATH OF MY DAUGHTER'S RADIAN XTSL AGAIN. BY THIS POINT THERE WAS ABT 0.5" MOVEMENT (STILL AN ACCEPTABLE INSTALL, BUT LOOSER THAN IT HAD BEEN LESS THAN 2 MINUTES EARLIER). I TIGHTENED IT DOWN AGAIN AND DROVE MY CHILDREN HOME (ABT 4 MILES OR 10 MINUTES). UPON ARRIVING HOME, I NOTICED THAT THE SL LATCH STRAP WAS VISIBLY LOOSE AGAIN. WHEN I CHECKED IT AT THE BELT PATH, THERE WAS ABT 1.5" MOVEMENT (MORE THAN THE 1" OF AN "ACCEPTABLE" INSTALL). SINCE I DO NOT KNOW WHAT IS CAUSING THE LOOSENING, NOR HOW TO STOP IT FROM HAPPENING, I HAVE REINSTALLED THE CARSEAT USING MY VEHICLE'S SEATBELT. I WILL NOT RISK MY CHILD'S LIFE BY USING THE SEAT IMPROPERLY INSTALLED. THE CARSEAT IS A SUNSHINE KIDS RADIAN XTSL, MODEL NUMBER US 19500 (NOT AVAILABLE AS A CHOICE ON THE NEXT PAGE OF THIS FORM) AND WAS MANUFACTURED IN 10/09. IT IS INSTALLED REAR-FACING, PASSENGER OUTBOARD, IN A 2011 VW JETTA SPORTWAGEN. (RELATED VEHICLE INFORMATION: MODEL YEAR=2011, MAKE=VOLKSWAGEN, MODEL=JETTA SPORTWAGEN). *TR
Fuel system, Diesel, Apr 25, 2011
MEDIUM-PITCHED WHINE COMING FROM ENGINE - EVENTUALLY CAR LOSES ALL POWER, GLOW PLUG LIGHT FLASHES, SERVICE MESSAGE APPEARS ON DISPLAY, AND CHECK ENGINE LIGHT COMES ON. CAR GOES INTO "SAFE MODE" OR "LIMP HOME" MODE (VERY LITTLE POWER - FEELS LIKE TURBO IS SHUT DOWN). FIRST OCCURRENCE AT 2300 MILES, 2 MORE OCCURRENCES WHERE MESSAGE AND FLASHING GLOW PLUG LIGHT RESETS AFTER RESTART, 1 MORE OCCURRENCE WITH HIGH PRESSURE FUEL PUMP (HPFP) IDENTIFIED AS BAD BY VW DEALERSHIP. DEALER IS NOW ORDERING PARTS TO COMMENCE REPAIR (NO DEFINITIVE ANSWER ON WARRANTY COVERAGE). *TR
Fuel system, Diesel, Apr 25, 2011
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN TO DECELERATE BEFORE STALLING WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE FUEL FILTER HAD BECOME CLOGGED. THE VEHICLE WAS IN THE PROCESS OF HAVING THE FUEL PUMP AND FILTER REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 4,800.
Power train, Apr 24, 2011
2011 VOLKSWAGEN JETTA TDI STALLS IN TRAFFIC. IT WILL START AFTER STALL BUT IT WILL NOT MOVE IN ANY GEAR. AUTO TRANSMISSION. THE CAR STALLED FOR THE FIRST TIME AT ONLY 175 MILES. THE CAR WAS TAKEN TO THE DEALER AND FIXED? CAR STALLED THE SECOND TIME IN TRAFFIC AT 230 MILES. IT'S NOW BACK AT THE DEALER AND THEY DO NOT KNOW WHAT IS WRONG WITH IT. *TR
Engine and engine cooling, Structure, Equipment, Apr 21, 2011
I PURCHASED A 2011 VW JETTA S SEDAN ON 1/24/2011. AT APPROXIMATELY 1000 MILES, THE CAR BEGAN MAKING A WHISTLING NOISE FROM UNDER THE DASH NEARLY ALL THE TIME. I BROUGHT THE CAR IN FOR SERVICE ON 2/16/11 AND AFTER A FEW DAYS, I WAS TOLD THE PROBLEM WAS ISOLATED TO THE THERMAL EXPANSION VALVE IN THE AC SYSTEM. THIS WAS REPLACED AND THE PROBLEM WAS FIXED. ABOUT 2 WEEKS LATER, THE SOUND RETURNED. I BROUGHT THE CAR IN AGAIN ON 3/29/11 AND AGAIN WAS CONTACTED A COUPLE OF DAYS LATER. THE DEALER SERVICE REP TOLD ME THAT THE VW FACTORY TECH REP LOOKED AT THE CAR AND THERE IS NOTHING WRONG WITH IT. HIS DETERMINATION IS THAT IT IS OPERATING ACCORDING TO SPECIFICATION. I CONTACTED VW OF AMERICA AND THEY CONFIRMED THIS AS THE OUTCOME AND THAT IF I REMAIN UNSATISFIED I COULD CALL THE BETTER BUSINESS BUREAU AUTO LINE FOR RESOLUTION, WHICH I HAVE ALSO DONE. THIS ISN'T A SAFETY ISSUE, BUT CERTAINLY REPRESENTS A DESIGN FLAW THAT VW IS NOT WILLING TO RECTIFY. THE CAR WHISTLES NEARLY CONSTANTLY WHEN THE AC SYSTEM IS AT OPERATING PRESSURE AND TEMPERATURE. ADDITIONALLY, THE CLEARCOAT SUSTAINED DAMAGE AFTER LESS THAN 48 HOURS OF EXPOSURE TO BIRD DROPPINGS. THE DEALERSHIP STATED THERE IS NOTHING THEY CAN DO AND THE WARRANTY SPECIFICALLY EXCLUDES THAT DAMAGE FROM COVERAGE. *TR
Fuel system, Diesel, Apr 20, 2011
THERE'S A FUEL LEAK COMING FROM THE TOP OF THE (TDI) ENGINE THAT I CAN CONFIRM, BUT I WAS UNABLE TO SEE EXACTLY FROM WHAT PART. IT'S LEAKING ABOUT A THIRD TO A HALF CUP OF FUEL PER MIN. I HAD THE VEHICLE TOWED TO THE DEALER. WAITING FOR RESULTS. *TR
Fuel system, Diesel, Apr 19, 2011
REPEATED STALLING, ROUGH RUNNING AND LOSS OF POWER ON 2011 VW JETTA SPORTWAGON TDI W/DSG AUTO TRANSMISSION. MOST FUEL PURCHASED FROM SAME BP LOCATION. ALWAYS CONFIRM DIESEL BEFORE FUELING. PROBLEM ACROSS MULTIPLE FUELINGS. RECEIPTS FOR ALL FUEL PURCHASES WITH MILEAGE RECORDED. *TR
Fuel system, Diesel, Electrical system, Apr 19, 2011
ON FRIDAY, APRIL 15TH AT APPROX 10:30PM I WAS DRIVING MY 2011 VW JETTA TDI (WITH LESS THAN 1800 MILES ON IT) ON THE HIGHWAY APPROX 2 1/2 HOURS FROM HOME AND IT STALLED. I COASTED OFF TO THE SHOULDER AND WAS NOT ABLE TO RESTART THE ENGINE. AFTER NEARLY 2 HOURS THE TOW TRUCK ARRIVED THAT VW ROADSIDE ASSISTANCE SENT AND THE CAR WAS TOWED TO THE NEAREST DEALERSHIP WHICH WAS ABOUT 60 MILES AWAY FROM THE BREAKDOWN POINT. I HAD TO SPEND THE NIGHT IN A HOTEL IN A STRANGE AREA. ON MONDAY, APRIL 18TH THE DEALERSHIP STATED AN OUTSTANDING ELECTRICAL RECALL WAS THE PROBLEM. THEY CHANGED A WIRE HARNESS AND SOME FUSES AND THE CAR WAS READY FOR PICK UP. I DROVE 100 MILES TO RETRIEVE MY CAR ON APRIL 18TH. TODAY ON APRIL 19TH AFTER SITTING IN MY DRIVEWAY OVERNIGHT THE CAR WOULD NOT START AGAIN AND WAS TOWED TO THE NEAREST VW DEALERSHIP IN MY HOME TOWN. STILL WAITING FOR WAITING FOR A DIAGNOSIS. THE DEALERSHIP STATES THEY ONLY HAVE 1 VW TECHNICIAN AND HE IS ON VACATION THROUGH FRIDAY APRIL 22ND. *TR
Structure, Apr 14, 2011
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN SUDDENLY, THERE WAS A LOUD WIND SOUND INSIDE THE VEHICLE AS IF THE EXTERIOR WIND WAS BLOWING IN THROUGH THE FRONT DRIVER AND PASSENGER DOORS. THE WINDOWS IN THE VEHICLE WERE CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE AIR WAS ENTERING THROUGH THE SIDE VIEW MIRRORS. THE DEALER WAS UNABLE TO MAKE ANY REPAIRS BECAUSE THE FAILURE WAS CONSIDERED A DESIGN FLAW. THE APPROXIMATE FAILURE MILEAGE WAS 2,900. THE VIN WAS UNAVAILABLE. UPDATED 5/9/11 *CN UPDATED 06/20/11
Fuel system, Gasoline, Apr 13, 2011
AFTER EXITING HIGHWAY, I NOTICED SMOKE COMING FROM UNDER THE HOOD. THE ENGINE TEMP. WAS NORMAL SO I DROVE STRAIGHT TO MY DEALERSHIP. WHEN I ARRIVED I NOTICED A STRONG SMELL OF DIESEL FUEL. THE DEALER TOOK THE CAR IMMEDIATELY AND INVESTIGATED, THEY FOUND A FUEL LEAK CAUSED BY A PINHOLE IN THE FUEL LINE AT THE #2 INJECTOR. THEY REPAIRED THE PROBLEM AND RETURNED THE CAR THE NEXT DAY. UPDATED 2/8/12 *CN
Engine and engine cooling, Apr 12, 2011
TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE MAKING A TURN WITH THE CLUTCH ENGAGED. THE VEHICLE STALLED MORE THAN FIVE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO COULD NOT DUPLICATE THE FAILURE AFTER PERFORMING A DIAGNOSTIC TEST BECAUSE THERE WERE NO ERROR CODES. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,800.
Engine and engine cooling, Apr 12, 2011, crash, fire
TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH, AND CRASHED INTO THE REAR END BUMPER OF THE PROCEEDING VEHICLE. SUDDENLY, FLAMES EMITTED FROM THE FRONT HOOD AREA. THE CONTACT EXITED THE VEHICLE WHICH THEN ENGULFED INTO MASSIVE FLAMES. THERE WERE NO PERSONAL INJURIES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A POLICE REPORT WAS FILED FOR THE INCIDENT. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO A COLLISION CENTER. THE MANUFACTURER AND INSURANCE COMPANY PLANNED TO PERFORM AN INVESTIGATION TO DETERMINE THE CAUSE OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
Power train, Apr 11, 2011
WHILE DRIVING THE CAR WITH THE DSG TRANSMISSION IN MANUAL SHIFT (TIPTRONIC) MODE, THE CAR IS SUPPOSED TO DOWNSHIFT AUTOMATICALLY AS THE CAR SLOWS DOWN. I HAVE HAD 2 INSTANCES WHEN THE CAR WOULD SLOW DOWN, THE TRANSMISSION WOULD DOWNSHIFT (AS IT SHOULD) TO 4TH GEAR AND THE INSTRUMENT CLUSTER MULTI-FUNCTION DISPLAY INDICATES 4TH GEAR BUT WHEN I ACCELERATE TO GET THE CAR MOVING AGAIN, THE CAR FEELS LIKE IT IS STUCK IN NEUTRAL, I.E., THE ENGINE REVS BUT THE MOMENTUM DOES NOT INCREASE. SOLUTION: I HAVE FOUND THAT MANUALLY PUSHING THE SHIFTER LEVER DOWN TO SHIFT INTO 3RD GEAR ENGAGES 3RD GEAR AND GETS THE CAR GOING AGAIN. *TR
Equipment, Apr 8, 2011
TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA WAGON. THE CONTACT STATED THAT HE WAS SEARCHING FOR INFORMATION IN THE VEHICLES OWNERS MANUAL ABOUT THE WEIGHT LIMIT FOR THE LATCH SYSTEM USED WHEN INSTALLING A CHILD SEAT. THE CONTACT WAS UNABLE TO FIND ANY INFORMATION. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT OF THE WEIGHT LIMIT AND STATED THAT DUE TO LEGAL REASONS THE INFORMATION WAS NOT LISTED IN THE MANUAL. THE VIN WAS NOT AVAILABLE.
Electrical system, Visibility, Latches/locks/linkages, Equipment, Apr 2, 2011
WHILE DRIVING THE WINDSHIELD WIPERS WOULD RANDOMLY CREEP UP THE WINDSHIELD AND WHEN THE WIPERS GOT ALL THE WAY TO SERVICE MODE, ALL THE DOORS WOULD UNLOCK. THE RADIO WOULD FADE IN AND OUT AND THE WHEN ADJUSTING THE SOUND ON THE RADIO LOUD CRACKING, POPPING AND STATIC SHOULD WOULD COME FROM THE RADIO SPEAKERS. *TR
Fuel system, Diesel, Apr 2, 2011
I HAVE A 2011 VW JETTA SEDAN, PURCHASED IN JANUARY OF 2011. I HAD A FUEL INJECTOR FAILURE, CAUSING DIESEL FUEL TO SPRAY WITHIN THE ENGINE COMPARTMENT OF MY VEHICLE AND FUEL TO LEAK ONTO THE ROADWAY AS I WAS DRIVING. THERE WAS NO VEHICLE WARNING LIGHTS INDICATING ANY FAILURE OR LEAKAGE OTHER THAN A FUEL SMELL. WHEN I PARKED MY CAR IN MY DRIVEWAY AND TURNED OFF THE VEHICLE MY HUSBAND NOTICED FUEL LEAKING OUT OF THE VEHICLE. I AM VERY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE AS THE VEHICLE AND I COULD HAVE CAUGHT ON FIRE AT ANY TIME. *TR
Structure, Apr 1, 2011
2011 JETTA SPORTWAGEN TDI REAR HATCH HAD A LEAK CAUSING TAILGATE TO FILL WITH WATER. BROUGHT BACK TO THE DEALER THREE TIMES. 1ST TIME-REPLACED WINDOW AND SEAL 2ND TIME-REPLACED THIRD BREAK LIGHT AND GASKET 3RD TIME-SAID THERE WAS A BAD WELD AND REPLACED ENTIRE TAILGATE. THE LEAK RESULTED IN A HIGH AMOUNT OF MOISTURE BEING IN THE CAR, NOW HAVE CONCERNS ABOUT THE ELECTRICAL SYSTEM. VW WILL NOT EXTEND THE WARRANTY ON THE ELECTRONICS, THAT GOT WET. *TR
Visibility, Apr 1, 2011
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA CC. THE CONTACT WAS DRIVING 30 MPH WHEN HE NOTICED HOW DIFFICULT IT WAS TO SEE THROUGH THE FRONT WINDSHIELD. THE CONTACT STATED THAT THE WINDSHIELD WAS DISTORTED AND CAUSED HEADACHES WHEN DRIVING AT NIGHT OR IN THE DAYTIME. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER REPLACED THE WINDSHIELD. THE CONTACT STATED THAT THE REPLACEMENT WINDSHIELD EXHIBITED THE SAME DEFECT AS THE ORIGINAL WINDSHIELD. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER A SECOND TIME REGARDING THE WINDSHIELD AND THE DEALER INFORMED THE CONTACT THAT THE WINDSHIELD COULD ONLY BE REPLACED ONE TIME. THE CONTACT WAS CONCERNED THAT THE WINDSHIELD DISTORTION COULD POTENTIALLY CAUSE A CRASH BECAUSE OF THE IMPAIRED VISION. UPDATED 04/25/11 *BF THE CONSUMER STATED THE WINDSHIELD WAS REPLACED AS A GESTURE OF GOODWILL. THE CONSUMER STATED THE NEW WINDSHIELD IS ALSO DISTORTED, ESPECIALLY WHEN MAKING TURNS. UPDATED 04/27/11