2011 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Jetta model years with reports.
Of the 2011 reports, 28 involved a crash and 12 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 8, 2011
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11E036000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 7, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. SOME VEHICLES HAD A STAINLESS STEEL EXHAUST TIP INSTALLED AT THE PORT DURING IMPORTATION. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V466000 on NHTSA.gov
Electrical system, wiring, fuses and circuit breakersMar 29, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011 JETTA VEHICLES, MANUFACTURED FROM MARCH 2010 THROUGH MARCH 2011. THESE VEHICLES MAY HAVE AN ELECTRICAL WIRING AND FUSE LAYOUT WHERE THE CONVERTER BOX IS PROTECTED BY THE SAME FUSE USED BY THE SIGNAL HORN AND THE ANTI-THEFT ALARM SYSTEM. SHOULD THAT FUSE BE BLOWN, THE CONVERTER BOX WILL BE DISCONNECTED FROM THE POWER SUPPLY WHICH, IN TURN, WILL SHUT OFF APPLICATIONS SUCH AS THE ENGINE MANAGEMENT SYSTEM, LIGHTING SYSTEM, AND WIPERS.
SHOULD THIS HAPPEN WHILE THE VEHICLE IS BEING DRIVEN, THE ENGINE COULD STALL, OR THE HEADLIGHTS OR WIPERS COULD TURN OFF UNEXPECTEDLY, POTENTIALLY LEADING TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL NOTIFY OWNERS WHEN SUFFICIENT QUANTITIES OF REPAIRS KITS ARE AVAILABLE. DEALERS WILL SEPARATE THE WIRING FOR THE HORN AND THE THEFT PROTECTION HORN FROM THE POWER SUPPLY OF THE CONVERTER BOX AND ROUTE THE WIRES TO SEPARATE FUSES TO CORRECT THE CONDITION FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V196000 on NHTSA.gov
Representative owner complaints
640 reports, newest first.
Electrical system, Mar 31, 2011, crash
I OWN A 2011 VW JETTA WHICH IS EQUIPPED WITH THE NEW INTELLIGENT CRASH RESPONSE SYSTEM (ICRS) WHICH WAS PUT INTO PLACE TO MAINTAIN SAFETY DURING A FRONT END COLLISION BY TURNING CAR OFF, UNLOCKING DOORS, SHUTTING OFF FUEL SUPPLY, AND DISCONNECTING THE BATTERY FROM THE ALTERNATOR. I HAVE CONFIRMED WITH THE SALES MANAGER AT MY LOCAL DEALERSHIP THAT THE SENSORS FOR THIS TO ENGAGE ARE LOCATED IN THE FRONT BUMPER AND THE FRONT DOORS. I WAS STRUCK IN THE REAR AT A SPEED OF 60MPH ON AN INTERSTATE AND THIS SYSTEM ENGAGED. THE RESULT OF THIS ENGAGEMENT ALSO POWERED DOWN MY STEERING AND BRAKES PROVIDING ME NO WAY TO CONTROL MY VEHICLE FROM THE REAR IMPACT. MY VEHICLE SUBSEQUENTLY EXCELERATED TO A VERY HIGH RATE OF SPEED AT WHICH TIME I WAS LUNGED PASSED APPROX 10 CARS OR 25 YARDS WHEN MY TIE ROD BROKEN AND LUNGED ME BACK INTO TRAFFIC AT WHICH TIME A FRONT SIDE COLLISION FINALLY BROUGHT THE VEHICLE TO REST. AFTER RESEARCHING THIS SYSTEM, IT APPEARS ITS INTENTIONS ARE FOR FRONT END IMPACTS AND IS NOT SET TO ENGAGE FROM A REAR IMPACT. HAD I BEEN ABLE TO STEER OR BRAKE MY VEHICLE, THIS LOSS WOULD NOT HAVE BEEN SO DRAMATIC AND SERIOUS IN NATURE. *TR
Fuel system, Diesel, Mar 7, 2011
CAR WAS HEATED UP TO OPERATING TEMPERATURE DURING A ROUTINE 15 MILE DRIVE. CAR WAS THEN SHUT OFF FOR ROUGHLY AN HOUR AND THEN BEGAN ANOTHER 15 MILE DRIVE TO THE GROCERY STORE. IT SAT IN THE SUN AT THE STORE FOR ALMOST AN HOUR BEFORE IT WAS STARTED. UPON LEAVING THE PARKING LOT OF THE STORE, THE CAR COMPLETELY STALLED WHILE IN 2ND GEAR AT APPROXIMATELY 2,400 RPMS UNDER LIGHT ACCELERATION. THE CAR WOULD HAVE STOPPED IF MY WIFE WOULDN'T HAVE PUSHED THE CLUTCH IN AND HEADED FOR THE SHOULDER. UPON TURNING THE KEY ALL THE WAY AND BACK ON TO START (SEVERAL TIMES), THE ENGINE WOULD TURN OVER BUT NOT START. ABOUT THE FOURTH KEY CYCLE THE MOTOR FIRED AND PRODUCED A TON OF WHITE SMOKE. NO DASH LIGHTS CAME ON BEFORE, DURING OR AFTER THIS INCIDENT. CAR STALLED AND WAS ALMOST REARENDED BY A SEMI TRUCK IN A 25 MPH ZONE WHERE THERE IS BASICALLY NO SHOULDER. 2011 JETTA SPORTSWAGEN TDI, 6 SPD MANUAL TRANSMISSION WITH 11,500 MILES ON IT. HAS HAD TWO OIL CHANGES FROM THE DEALERSHIP OTHERWISE NO OTHER MAINTENANCE HAS BEEN PERFORMED ON THE CAR EXCEPT CHECKING THE TIRES AND ROTATING THEM. *TR
Electrical system, Feb 16, 2011
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE BATTERY WARNING LIGHT. THE VEHICLE WOULD NOT RESTART AND HAD TO BE PUSHED INTO A PARKING LOT. WITHIN A FEW MINUTES, THE BATTERY WARNING LIGHT WAS NO LONGER ILLUMINATED AND THE VEHICLE RESTARTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE FAILURE DID NOT RECUR. THE APPROXIMATE FAILURE MILEAGE WAS 280.
Power train, Other or unspecified, Feb 11, 2011
FROM TIME TO TIME, WHEN DEPRESSING THE GAS PEDAL TO ACCELERATE (ENTERING HIGHWAY VIA ON RAMP, CLIMBING MODERATE HILL OR GRADE, PASSING SLOWER VEHICLE) THERE IS INITIALLY NO ACCELERATION, THEN A SUDDEN SURGE OF POWER CAUSING AN UNCONTROLLED ACCELERATION.
Fuel system, Diesel, Feb 8, 2011
2011 VW DIESEL JETTA SIX SPEED MANUAL. THE COMPUTER IS PROGRAMMED TO SHUT THE ENGINE OFF AT ABOUT 750 RPM THIS NUMBER APPEARS TO BE ARBITRARY OR POSSIBLY PICKED FOR SOME FUEL ECONOMY TRADEOFF. THE PROBLEM IS THAT THIS CAUSES SOME VERY DANGEROUS CONDITIONS IN TRAFFIC. NORMALLY A DIESEL CAN BE BROUGHT DOWN TO NEARLY ZERO AND STILL POWER UP AND OUT OF A STOP. GAS ENGINES ARE NOT SO GOOD AT THIS BUT TO SOME EXTENT THIS IS AN ENGINE CONDITION THAT SHOULD BE ANTICIPATED AND SUCCESSFULLY RECOVERED FROM. VW HAS TAKEN THE OTHER ROAD. IF ONE DOES NOT REV THE ENGINE EXCESSIVELY, EVEN ON VERY SLIGHT INCLINES, THE COMPUTER LETS YOU GET ABOUT TEN FEET INTO THE INTERSECTION AND TURNS THE ENGINE OFF. THE GUY BEHIND YOU HAS TO SLAM ON HIS BREAKS IF HE IS LOOKING (YOUR BRAKE LIGHTS ARE OFF BECAUSE YOU ARE NOT USING THEM TO STOP.) OR IF HE IS LOOKING AT HIS LEFT TURN LANE, HIS PHONE OR WHATEVER, POW. OR YOU GET HALF INTO AN INTERSECTION CROSSING FROM THE STOP SIGN AND GET DROPPED IN THE MIDDLE OF THE ROAD UNTIL YOU CAN GO THROUGH THE EVOLUTION OF EVENTS ALLOWING A RESTART. RESTART EVOLUTION ALSO CONTRIBUTES TO THE DANGER AS IT TAKES SO LONG. I HAVE DRIVEN MANUAL TRANSMISSIONS EXCLUSIVELY FOR 40 LICENSED DRIVING YEARS AND A FEW YEARS PRIOR TO THAT ON THE FARM. ONE SHOULD NOT HAVE TO DRIVE WITH ONE'S HEEL ON THE TOP OF THE GAS PEDAL, BUT OVER-REVVING THE ENGINE IS THE ONLY WAY TO SAFELY START OUT FROM A STOP SIGN. THIS SHOULD NEVER HAVE GOTTEN PAST THE ENGINEERS. UNLESS OF COURSE THEY ARE NOT GUYS WHO ENJOY DRIVING. EVEN THE DEALER'S MASTER MECHANICS ARE PUZZLED THAT THEY STALL IT EVERY TIME THEY TRY TO DRIVE IT. *TR
Engine and engine cooling, Electrical system, Electronic stability control (ESC), Feb 7, 2011
NEW CAR MANUAL TRANSMISSION, CAR STALLS OUT AT LOW SPEEDS ON SNOW COVERED ROADS. RPM'S 1400 - 2000 CAN STOP PROBLEM IF TRACTION CONTROL IS DISABLED. I HAVE DRIVEN MANUALS FOR OVER 30 YEARS AND IT IS NOT OPERATOR ERROR IT IS A PROBLEM WITH THE TRACTION CONTROL AND COMPUTER SYSTEM - IT DIES IN TRAFFIC AND REQUIRES THE KEY TO BE TURNED ALL THE WAY OFF AND THEN BACK ON TO GET THE CAR STARTED. TAKING THE RPM'S UP TO 2500 AVOIDS THE PROBLEM - BUT THIS WILL CERTAINLY WEAR OUT THE CLUTCH. DEALER FEELS IT IS JUST A SENSITIVE CLUTCH - I NOW HAVE 600 MILES ON THE CAR AND HAVE TO DISABLE TRACTION CONTROL TO STOP THE STALLING AT START UPS AND LOW SPEED SHIFTING.
Engine and engine cooling, Jan 13, 2011
2011 VOLKSWAGEN JETTA SPORTWAGEN TDI. CONSUMER STATES THAT ENGINE STALLS. *KB THE CONSUMER STATED STALLING OCCURRED 18 DAYS AFTER TAKING POSSESSION OF THE VEHICLE. *JB
Power train, Jan 4, 2011
WHILE ACCELERATING NORMALLY FROM A STOP SIGN IN SPORT MODE (SPORT MODE FOR RESPONSIVENESS, NOT A DRAG RACE), THE CAR JERKED WHILE SHIFTING FROM FIRST TO SECOND GEAR. IT WAS A HALF SECOND HESITATION BUT NOTICEABLY LOST POWER AND RECOVERED BUT NOTICEABLE ENOUGH FOR ME TO REPORT IT. *TR
Fuel system, Gasoline, Nov 29, 2010
1 RECENTLY PURCHASED A (2011) VW JETTA AT "CHAPMAN VOLKSWAGEN" IN TUCSON, ARIZONA.IT SEEMED TO RUN WELL THE FIRST DAY I DROVE IT,BUT ON THE SECOND DAY OF PURCHASE I MADE U-TURN TO PROCEED ONTO THE HIGHWAY AND IT MYSTERIOUSLY DECELERATED. I PULLED THE VEHICLE OVER AS I WAS GOING ONTO THE ON-RAMP AND NOTICED THAT THE LOW FUEL LIGHT WAS LIT. WHAT STUCK ME AS BEING MOST PECULIAR WAS THAT THE REGULAR FUEL GAUGE WAS READING NEARLY HALF FULL. THE VEHICLE DID NOT STALL AND THE GAUGE RETURNED TO NORMAL FUNCTIONING, BUT IT LEFT ME WITH QUESTIONS ABOUT THE SAFETY OF THE VEHICLE. I WAS WONDERING IF OTHER SIMILAR VEHICLES HAD SIMILAR ISSUES AND IF THEY WERE RESOLVED. THE REPRESENTATIVES AT THE DEALERSHIP ARE NOT RETURNING MY CALLS AND HAVE OFFERED NO EXPLANATION FOR THE INCIDENT. *TR
Engine and engine cooling, Nov 28, 2010
MY NEW 2011 VW JETTA SPORTSWAGEN DECELERATED SUDDENLY WHILE DRIVING AT 65 MPH ON THE HIGHWAY. THE ENGINE LOST MOST OF ITS POWER AND THE CAR COULD ONLY GO AT ABOUT 30 MPH. THE CAR REGAINED ALL ITS POWER AFTER THE ENGINE WAS SHUT OFF. I CONSIDER THIS A CRITICAL SAFETY ISSUE WITH THE CAR.
Service brakes, Hydraulic, Nov 15, 2010
I BOUGHT A NEW VW JETTA 2011, ON 11/11/10 NEXT DAY I FELT A PROBLEM WHEN BRAKING. THE DEALER SAID THE BRAKE DRUMS WERE DAMAGE, IT WAS A FACTORY DEFECT. NOW I FEEL UNSAFE AND DISAPPOINTED DRIVING IT. *TR
Fuel system, Diesel, Nov 15, 2010
MY 2011 VOLKSWAGEN JETTA SPORTWAGEN TDI HAD IT'S FUEL PUMP FAIL LEAVING MY WIFE AND CHILD STRANDED. THE CAR WAS STARTED AND SUDDENLY LOST POWER ON THE ROADWAY. CAR WAS TOWED TO DEALER WHERE IT WAS DETERMINED THAT THE FUEL PUMP HAD FAILED. PUMP FAILURE WAS CATASTROPHIC SENDING METAL SHARDS THROUGHOUT THE FUEL SYSTEM (TANK, FUEL LINES, FILTERS, ETC.) THIS HAS BEEN DOCUMENTED BY MANY OTHERS WITH THIS ENGINE (BACK TO 2009). AS OF YET THERE HAS BEEN NO RECALL BY VW. VW IS CURRENTLY TESTING MY FUEL AND HAS ORDERED PARTS FOR REPAIR. THE REPLACEMENT PART WILL BE THE SAME PART # AS THE ONE THAT FAILED. MOST PEOPLE HAVE HAD THIS HAPPEN WHILE OUT ON THE ROAD, ESSENTIALLY STRANDING THEM IN A DANGEROUS ENVIRONMENT. I LOVE MY CAR, BUT I WANT IT TO BE SAFE. *TR
Power train, Nov 3, 2010
TWICE THE CAR GOES INTO REVERSE IN ALL SIX GEARS. IT HAPPENS WHEN I TRY TO COME OUT OF A FULL STOP. IT HAPPENS ON FLAT GROUND. THE FIRST TIME IT SEEMED TO FIX ITSELF AFTER ABOUT 10 MINUTES OF MY FIDDLING, BUT I CAN'T SEE WHAT I DID TO MAKE IT WORK. I HAD STOPPED QUITE A FEW TIMES BETWEEN ONE TIME AND ANOTHER AND IT WORKED PERFECTLY WELL. THE TIME BETWEEN THE FIRST INCIDENT AND THE SECOND WAS 13 DAYS. *TR
Engine and engine cooling, Oct 28, 2010
THIS IS AN ADDENDUM TO COMPLAINT ODI# 10362604 AND REFERENCES 6 ADDITIONAL "GLOWPLUG" WARNING LIGHT ODI COMPLAINTS FILED FOR THE 2009 MODEL YEAR. (THE 3 REFERENCES IN THE ORIGINAL COMPLAINT WERE ONLY FOR THE 2010 MODEL YEAR.). THIS BRINGS THE TOTAL TO 9 OTHER VOLKSWAGEN JETTA SPORTWAGEN TDI INCIDENTS THAT ARE SIMILAR OR IDENTICAL TO MY OWN. BASED ON THESE MULTIPLE REPORTS, THERE CAN BE NO QUESTION BUT THAT VOLKSWAGEN HAS KNOWN ABOUT THIS HAZARDOUS AND COSTLY DEFECT FOR AT LEAST 3 YEARS. ADDITIONAL ODI COMPLAINT NUMBERS: 10356900, 10355519, 10354353, 10315932, 10297692, 10295191. *TR
Engine and engine cooling, Oct 27, 2010
18 DAYS AND 400 ODOMETER MILES AFTER PURCHASING MY 2011 JETTA SPORTWAGEN TDI, THE 'GLOWLIGHT' WARNING LIGHT CAME ON WHILE DRIVING. THE FOLLOWING DAY, THE 'GLOWLIGHT' BEGAN TO BLINK, THEN THE 'CATALYTIC' WARNING LIGHT ALSO BEGAN BLINKING. CAR WAS TAKEN TO DEALERSHIP THE SAME DAY. AFTER (REMOTE) DIAGNOSTIC ASSISTANCE FROM THE MANUFACTURER, DEALER REPORTED THAT THE 'CRANK SENSOR' NEEDED REPLACING. AFTER 2 DAYS, THE DEALER INFORMED ME THAT IT WAS NOT THE 'CRANK SENSOR' AFTER ALL. DAYS LATER, A MANUFACTURER'S REP INSPECTED THE CAR AT THE DEALERSHIP AND DETERMINED THAT AN ONBOARD COMPUTER WAS THE PROBLEM, AND THAT ONE WOULD ARRIVE FROM GERMANY IN 10 TO 14 DAYS. DEALER LATER REVISED THAT TIME ESTIMATE TO 35 DAYS. IF DEALER'S ESTIMATE IS CORRECT, MY NEW CAR WILL HAVE BEEN IN THE SHOP FOR WELL OVER 40 DAYS. NOTE: U.S. DEPT. OF TRANSPORTATION DATABASE SHOWS AT LEAST 3 SIMILAR COMPLAINTS FOR 2010 JETTA TDI'S. SEE ODI ID # 10359939, 10359434, 10353544. SO WHY HASN'T VOLKSWAGEN CORRECTED THIS KNOWN PROBLEM? *TR