2012 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 526 owner complaints filed for this model year. This is the 8th highest complaint count among 26 Jetta model years with reports.
Of the 2012 reports, 24 involved a crash and 7 involved a fire. 17 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 8, 2011
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11E036000 on NHTSA.gov
Representative owner complaints: service brakes
41 reports, newest first. Show all
Service brakes, Nov 22, 2016
MY BRAKES FAILED TO WORK AS I WAS DRIVING DOWN A HILL AND ENTERING ONCOMING TRAFFIC AT A NEARBY STOP LIGHT.
Electrical system, Service brakes, Jul 27, 2016
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHEN STARTING THE VEHICLE, THE EPC WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED WHEN ATTEMPTED TO DRIVE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE CODE WAS CLEARED FOR THE ABS FUSE. IN ADDITION, WHILE DRIVING 60 MPH, THE BRAKE LIGHT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE SWITCH AND BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Service brakes, Jul 7, 2016
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA SPORTWAGEN. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES MADE A GRINDING NOISE AND AN ODOR WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR PASSENGER SIDE CALIPER FAILED AND WAS RUBBING METAL TO METAL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Service brakes, Sep 27, 2015
WHILE DRIVING (SECONDARY ROADS, SUBURBS) NOTICED 'SPONGY' BRAKE FEEL AND STRANGE SOUND FROM LEFT REAR. WHEN I GOT HOME (AFTER ABOUT 15 MIN OF DRIVING), LEFT REAR DISC WAS GLOWING ORANGE/YELLOW AND SMOKE WAS COMING FROM THE WHEEL. HAD REAR PADS REPLACED/RESET. PROBLEM RETURNED 2 WEEKS LATER. AFTER A SHORT DRIVE, NOTICED SMELL AND SAW SMOKE COMING FROM LEFT REAR WHEEL. LIFTED CAR AND LEFT REAR WHEEL WOULD NOT TURN. ALL OTHER WHEELS ARE FINE.
Service brakes, Sep 7, 2015, fire
2012 JETTA WAGON - WHILE DRIVING ON A RECENTLY PAVED HIGHWAY (EG. SEEMINGLY PRISTINE ASPHALT), MY WIFE AND I NOTED A STRANGE VIBRATION SENSATION IN OUR CAR. THERE WAS NO DRAG, VEERED STEERING, ABNORMAL HANDLING, OR WARNING ON THE DASH. WE HAD ACCELERATED TO APPROXIMATELY 50 MPH WHEN AT THE UPCOMING INTERSECTION THE LIGHT CHANGED TO RED. IT WAS A NORMAL BRAKING/STOP MANEUVER. ON STOPPING, NO UNUSUAL BRAKING SENSATION, AGAIN NO ABNORMAL PULL. WE NOTICED SMOKE COMING ALONG THE DRIVERS SIDE WHILE STOPPED. THERE WAS A FAINT SMELL OF HOT METAL AS WELL. MY WIFE STATED "I HOPE THAT'S NOT US". SEVERAL CARS HONKED AND FLASHED LIGHTS TO GET OUR ATTENTION AND ON ROLLING THE DRIVERS WINDOW DOWN, A DRIVER ADJACENT YELLED "YOUR CAR IS ON FIRE". I QUICKLY EXITED THE DRIVERS SIDE AND NOTED A SMALL FLAME AT THE DRIVERS REAR BRAKE. BY SIMPLY BLOWING, IT WENT OUT. THE ROTOR WAS GLOWING RED/ORANGE. EXTREME HEAT WAS COMING FROM THIS. NO OTHER BRAKE WAS INVOLVED. I VERIFIED THE PARKING BRAKE WAS NOT ENGAGED AT THE TIME. WE HAD TRAVELED PERHAPS 2 MILES PRIOR TO THIS OCCURRENCE. ONCE COOLED, I SLOWLY DROVE TO A NEARBY CLINIC PARKING LOT AND LEFT THE CAR. THIS CAR HAS HAD ALL SCHEDULED MAINTENANCE IN A TIMELY MANNER. IT HAS NOT BEEN CRASHED. RECENT WORK INCLUDED DEALER BRAKE FLUID CHANGE AT 47,918 MILES. *TR ## VIN PASSED ## VOLKSWAGEN JETTA 2012 TDI SPORTWAGEN ##
Service brakes, Feb 10, 2015
LEFT REAR CALIPER IS SEIZING, WONT LET GO OF CALIPER. MECHANIC SAYS THE CALIPER HAS RUSTED SHUT AFTER ONLY 45,000 MILES AND HE SEES THEM ALL THE TIME ON VW VEHICLES. *TR
Service brakes, Hydraulic, Power train, Other or unspecified, Jan 13, 2015
THE CAR, A 2012 VW JETTA SE, FAILED TO RESPOND TO THE REVERSE GEAR ON 1/5/2015 AND BEHAVED AS IF THE EMERGENCY BRAKE WAS STILL ENGAGED. THE REAR TIRES WOULD NOT MOVE AND THE REVERSE MANEUVER FAILED. THE DEALERSHIP WAS CALLED AND THEY RECOMMENDED TOWING TO THEIR FACILITY. THIS WAS ACCOMPLISHED ON 1/9/2015 AND TO DATE THERE HAS BEEN NO RESOLUTION.
Service brakes, Jan 8, 2015, crash
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS PARKED ON A HILL IN A PARKING GARAGE, THE CONTACT DEPRESSED THE BRAKE PEDAL TO RELEASE THE EMERGENCY BRAKE. THE BRAKE PEDAL EXTENDED TO THE FLOOR. THE VEHICLE ROLLED BACKWARDS AND THE CONTACT HAD TO QUICKLY MANEUVER THE VEHICLE TO AVOID CRASHING INTO OTHER VEHICLES. HOWEVER, THE VEHICLE CRASHED INTO A WALL. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Service brakes, Sep 30, 2014
I WAS STOPPED AT A RED LIGHT HEADED UP HILL. THE LIGHT TURNED GREEN I RELEASED THE BRAKES & CLUTCH WHILE PUSHING THE GAS PEDAL. MUCH TO MY SURPRISE THIS KILLED THE ENGINE. (I HAVE DRIVEN STICKS SHIFTS FOR 50 YEARS.) THE CAR STOPPED ABRUPTLY. THE CAR BEHIND ME HAVING SEEN MY BRAKE LIGHTS GO OFF AND MY CAR BEGIN TO MOVE HAD TO SLAM ON HIS BRAKES TO AVOID HITTING ME. HIS HONKING AND RUDE GESTURES WERE NOT NECESSARY, BUT UNDERSTANDABLE. WE WERE PROBABLY BOTH CURSING, I KNOW I WAS. COMPLAINING TO THE DEALER I WAS AMAZED TO LEARN IT WAS SUPPOSED TO DO THIS! IN ADDITION, SINCE THE THEN I HAVE FIGURED OUT THAT IF ONE SETS THE HANDBRAKE TO SOON THE ELECTRONICS WILL EVENTUALLY RELEASE THE HYDRAULIC PRESSURE AND THE PARKING BRAKE WHICH HAD BEEN PULLED TO THE FULL EXTENT OF ITS TRAVEL NOW HAS SEVERAL MORE CLICKS LEFT TO GO AND IS NOT FULLY SET. WE LEARNED THIS WHEN THE UNOCCUPIED CAR ROLLED DOWN THE DRIVEWAY INTO A TREE ACROSS THE STREET. WE WERE NOT PLEASED. (VW OF AMERICA, HOWEVER, WAS NOT CONCERNED.) TO REALLY KEEP US GUESSING THIS "FEATURE" DOES NOT CONSISTENTLY ACTIVATE - THERE IS A RANGE OF DEGREES OF SLOPE WHERE IT MAY OR MAY NOT COME INTO PLAY. HAVING IT NOT HOLD WHEN ONE EXPECTS IT TO HAS CAUSED MINOR DAMAGE AND SEVERAL MORE CLOSE CALLS. VWOA WILL NOT ALLOW DEALERS TO DEACTIVATE. TRYING TO REPLACE THE CAR WITH SOMETHING MORE DRIVABLE I HAVE LEARNED THIS HAS BECOME A WIDESPREAD CURSE ON MANY NEWER VEHICLES, EVEN THOSE WITH AUTOMATIC TRANSMISSIONS. THIS IDEA IS NOT ONLY WRONG IT IS WRONG-HEADED. HOW IN GOD'S NAME CAN A DELIBERATE BRAKE MALFUNCTION BE PALMED OFF AS A "SAFETY FEATURE". AND IF THERE ARE PEOPLE SO INCOMPETENT AS TO NEED OR WANT THIS, WHY MUST THE REST OF US BE PLAGUED WITH IT. LIKE MOST ANSWERS TO ANY QUESTION NO ONE HAS ASKED IT IS WRONG. IT IS WRONG AND DANGEROUS. AND IN CASE YOU HADN'T NOTICED, ANNOYING. *TR
Vehicle speed control, Service brakes, Engine, May 20, 2014
MIDNIGHT, DRIVING BACK FROM A FRIENDS HOUSE. MY 16 MONTH OLD (OR RATHER NEW) JETTA SE 2012, SHAKES UP WHEN I TURN ON IGNITION. I GIVE IT 2-3 SECONDS TO CALM DOWN. IT DOESN'T. INSTEAD, THE EPC LIGHT GOES ON. THEN THE CHECK ENGINE LIGHT. HMM... WEIRD. THOSE WEREN'T ON LIKE 2 HOURS BACK, OR EVER INFACT. BEING THE SMART TECHIE THAT I AM, I TRY THE HIGHLY TECHNICAL SOLUTION TO ANY PROBLEM THAT I DON'T QUITE UNDERSTAND - I TRY TO TURN IT OFF AND ON AGAIN. THE SAME GOD AWFUL SHAKING AND STUTTERING. BUT NO EPC LIGHT. I THINK TO MYSELF, MAYBE THIS IS JUST A TRANSIENT THING. TRY TO PULL OUT OF THE PARKING SPACE, AND THERE IT IS ... THE [XXX] EPC AND CHECK ENGINE LIGHT. BUT MY HOME'S ONLY A MILE AWAY, MAYBE THINGS GET BETTER ON THE WAY THERE. YOU KNOW, ITS A NEW CAR (BOUGHT 16 MONTHS BACK, BRAND NEW, AND HAS ~7600 MILES ON IT). BUT NO, AS I TRY TO "DRIVE" THE PIECE OF [XXX], IT STARTS SHAKING MORE VIOLENTLY WHEN I GET TO 25 MILES AND HOUR. SO, I PULL OVER, AND A QUICK GOOGLE SEARCH TELLS ME TO STAY BELOW 20 MPH AND GET IT TO A DEALER ASAP. SO I GET THE CAR TOWED, AND THE NEXT DAY THE DEALER TELLS ME ITS A FAULTY IGNITION COIL THAT HAS BEEN REPLACED AND TESTED AND THINGS SHOULD JUST WORK. BUT I'M SCARED TO GET IN THAT CAR AGAIN. WHAT IF THIS WOULD'VE HAPPENED FARTHER AWAY FROM MY HOUSE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Mar 1, 2014
WE WERE TRAVELING AT HIGHWAY SPEED ON I-95 SOUTH IN VIRGINIA ON A FAMILY VACATION WITH A THREE YEAR OLD AND A 6 YEAR OLD IN THE VEHICLE. TRAFFIC CAME TO AN ABRUPT STOP AND MY WIFE, WHO WAS DRIVING AT THE TIME, SCREAMED THAT THE PEDAL WENT TO THE FLOOR. I IMMEDIATELY TOLD HER TO START PUMPING THE BRAKES AND DOWNSHIFT AND I GRABBED THE HAND BRAKE. AMAZINGLY, WE WERE ABLE TO CONTROL THE VEHICLE ENOUGH TO AND LIMP OFF THE NEXT EXIT. WE HAD THE VEHICLE TOWED TO THE NEAREST VW DEALER. AT THE LOCAL VW DEALER THE PROBLEM WAS DIAGNOSED AS A FRONT LEFT FLEXIBLE BRAKE LINE FAILURE DUE TO A MISSING HOSE ROUTING BRACKET ON THE STRUT TOWER. THE NON ROUTED HOSE ASSEMBLY AS MAKING CONTACT WITH THE INSIDE OF THE FRONT RIM AND EVENTUALLY WORE THROUGH THE REINFORCEMENT. THE ABRUPT STOP WAS ENOUGH TO FINALLY BURST THE ASSEMBLY. THE SERVICE MANAGER BLAMED ME FOR THE OMISSION OF THE BRACKET AND I WAS FORCED TO PAY $495.71 FOR THE REPAIR. WE HAVE SINCE TAKEN THIS UP WITH VOLKSWAGEN CUSTOMER CARE AND THEY REIMBURSED US FOR THE REPAIRS. UPON COMPLAINING FURTHER THEY GAVE US A $1000.00 CUSTOMER LOYALTY CERTIFICATE FOR THE LEASE OR PURCHASE OF A NEW VEHICLE WHICH HAS EXPIRED AND IS WORTHLESS AT THIS POINT IN TIME. THE QUESTION I HAVE IS HOW COULD THIS DEFECT OR OMISSION OF THE BRACKET HAVE GONE THROUGH A QUALITY INSPECTION AT THE FACTORY, A PRE-DELIVERY INSPECTION, AND TWO SCHEDULED DEALER SERVICES WITHOUT CATCHING AN ISSUE LIKE THIS? *TR
Service brakes, Dec 4, 2013, crash
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES FAILED TO ENGAGE WHEN APPLIED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL BODY REPAIR CENTER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 23,000.
Power train, Service brakes, Engine, Jun 4, 2013
I WAS DRIVING ON THE INTERSTATE ON MODERATE TRAFFIC AT ABOUT 35 MPH WHEN ALL OF A SUDDEN THE CAR STALLED AND THE STEERING WHEEL AND BRAKES GOT REALLY HARD. I HAD TO USE THE EMERGENCY BRAKE TO STOP THE CAR BECAUSE THE BRAKES WOULDN'T WORK. MY JETTA HAS THE AUTOMATIC TRANSMISSION AND IT WAS SET ON "MANUAL WITH NO CLUTCH" WHEN IT HAPPENED. THE THING IS I WASN'T EVEN TOUCHING THAT WHEN THE CAR STALLED. THAT FIRST INCIDENT HAPPENED LESS THAN 2 WEEKS AFTER I'D GOTTEN THE CAR FRESH OFF THE DEALERSHIP. I DIDN'T WANT TO ADMIT THAT THERE WAS SOMETHING WRONG WITH THE CAR BECAUSE I WAS EXCITED TO HAVE A NEW CAR. I'VE OWNED THE CAR FOR ALMOST A YEAR NOW AND IT HAS HAPPENED AT LEAST 7 OTHER TIMES. NOW I REALIZE THIS IS VERY DANGEROUS BECAUSE WHEN THE CAR STALLS THE STEERING WHEELS GETS VERY HARD AND IT MAKES IT ALMOST IMPOSSIBLE TO MOVE THE STEERING WHEEL OR USE THE BRAKES. I'M NOT HAPPY. *TR
Electrical system, Service brakes, Aug 20, 2012, crash
HELLO, PURCHASED A VW JETTA SE ON 7/20/12 AND ALMOST 1 MONTH AFTER THE PURCHASE I WAS DRIVING ON A LOCAL HIGHWAY AT APX. 50 MPH AROUND 5:30PM WHEN CAR HEADLIGHTS BLINKED AND CAR DIED (STALLED). ATTEMPTED TO RE-START A CAR WITHOUT ANY SUCCESS. SINCE VW DEALER WAS CLOSED ALREADY - CALLED A LOCAL AUTO SHOP AND THEY TOWED A CAR TO A SHOP TO FIND AN ISSUE. MECHANIC COULD NOT SEE ANYTHING OBVIOUS SO HE RE-SET A COMPUTER IN MY CAR AND HE WAS ABLE TO START IT. DROVE HOME. LATER IN THE EVENING - DROVE TO PICK-UP SOME FOOD AND ON THE WAY HOME (INSIDE A DEVELOPMENT) - WHILE MAKING A LEFT TURN AT APX. 15-18 MPH - PRESSED BRAKES AND REALIZED I HAD NONE AND AT THE SAME TIME CAR STALLED AND SINCE IT WAS RAINING AND I WAS ALREADY SLIGHTLY TURNING LEFT - CAR SLID IN THE DIRECTION ON MY TURN AND RIGHT REAR TIRE HIT THE CURB, TIRE FALL OFF, CAR HIT A STREET SIGN AND AN ELECTRIC POOL (BOTH FELL TO THE GROUND) AND BROUGHT ME TO A COMPLETE STOP ON THE GRASS. POLICE WAS CONTACTED AND A CAR WAS TOWED TO A NEAREST BODY SHOP. FILING A COMPLAINT WITH VW - WILL SEE WHAT THEY HAVE TO SAY. *TR
Service brakes, Jul 8, 2012, crash
RECENTLY, I WAS GOING APPROXIMATELY 35MPH ON MY WAY HOME. I DEPRESSED MY BRAKE PEDALS TO STOP THE VEHICLE BECAUSE A VEHICLE AT APPROXIMATELY 3-4 CAR LENGTHS FROM ME HAD COME TO AN ABRUPT STOP. THE BRAKE PEDAL WENT ALL THE WAY DOWN TO THE FLOOR AND FAILED TO STOP THE VEHICLE PROPERLY. THIS RESULTED IN A MINOR ACCIDENT AND THE JETTA SE REAR-ENDED THE VEHICLE THAT HAD STOPPED ABRUPTLY. THE DAMAGE WAS TO MY FRONT BUMPER AND THE OTHER VEHICLES BUMPER. THIS IS NOT THE FIRST TIME THIS HAPPENED, ABOUT A WEEK AGO, I WAS ON THE HIGHWAY AND A VEHICLE CUT ME OFF AND THE SAME THING HAPPENED. THE BRAKE WENT DOWN TO THE ROAD. THANKFULLY, I WAS NEXT TO THE SHOULDER ON THE HIGHWAY AND THIS IS HOW I AVOIDED THE ACCIDENT. ABOUT A MONTH AGO I WAS LEAVING WORK AND SOMEONE TURNED RIGHT IN FRONT OF ME AND THE BRAKE PEDAL WENT ALL THE WAY DOWN AND I HAD TO MANEUVER THE CAR TO THE LEFT TURN LANE TO AVOID AN ACCIDENT. TWO TIMES I WAS LUCKY, UNFORTUNATELY THE 3RD TIME I WAS NOT AND THE ISSUE RESULTED IN A MINOR ACCIDENT. I DO NOT FEEL SAFE IN THE VEHICLE. I HAVE A 3 YEAR LEASE. I AM TAKING THE CAR TO THE SHOP TOMORROW BECAUSE I DO NOT TRUST WHAT THE VW DEALER WOULD SAY TO PROTECT VW THAT NOTHING IS WRONG. I SEE THAT OTHERS HAVE HAD SIMILAR COMPLAINTS ONLINE ABOUT THE TDI. THIS IS A JETTA SE. *TR
Service brakes, Hydraulic, Nov 23, 2011
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, HE DEPRESSED THE BRAKE PEDAL TO THE FLOOR, BUT THE VEHICLE FAILED TO STOP PROPERLY. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 600 AND THE CURRENT MILEAGE WAS 1500.