2012 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 526 owner complaints filed for this model year. This is the 8th highest complaint count among 26 Jetta model years with reports.
Of the 2012 reports, 24 involved a crash and 7 involved a fire. 17 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 8, 2011
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11E036000 on NHTSA.gov
Representative owner complaints: steering
43 reports, newest first. Show all
Steering, May 20, 2017
KEY GETS STUCK IN IGNITION WHEN TURNING ON/OFF THE ENGINE.
Steering, Service brakes, Engine, Mar 4, 2017
WHILE DRIVING AT ANY UNKNOWN MOMENT THE CAR WILL START TO MISFIRE IN 1 OR MORE CYLINDERS (SEEMS LIKE USUALLY WHEN THERE IS MOISTURE IN THE AIR) BUT YOU STILL NEVER KNOW WHEN IT WILL HAPPEN. THIS CAUSES THE VEHICLE TO SUDDENLY GO INTO ENGINE POWER CONTROL AND WILL SOMETIMES CUT OFF THE STEERING AND BRAKES. I'VE GOTTEN CAUGHT IN THE MIDDLE OF AN INTERSECTION WITH NO BRAKES AND NO STEERING. I HAD TO USE MY PARKING BRAKE AND SHUT THE ENGINE OFF. MOST OF THE TIME THE STEERING GOES OUT IS WHEN I'M TRYING TO MAKE A U TURN. AND MOST OF THE TIME THE ENGINE STARTS TO MISFIRE AND/OR SHUT OFF IS WHEN I'M TRYING ACCELERATE EITHER AFTER BEING STOPPED AT A RED LIGHT OR SIGNIFICANT INCREASE LIKE MERGING ON A FREEWAY
Steering, Feb 10, 2017
POWER STEERING FLUID LEAKING SO BADLY THAT FLUID MUST BE ADDED BEFORE DRIVING CAR.
Steering, Oct 13, 2016
NO WARNING OR DRIPS IN THE DRIVEWAY. STEERING RACK NEEDED TO BE REPLACED. WHILE DRIVING, STARTED MAKING NOISE WHEN TURNING. TOOK TO THE DEALER THAT NIGHT. REQUIRED STEERING RACK REPLACEMENT. NO POWER STEERING FLUID WAS FOUND. SEE ATTACHED.
Steering, Power train, Electrical system, Engine, Oct 6, 2016
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA. WHILE DRIVING 20 MPH, THE VEHICLE ACCELERATED FORWARD IN A JERKING MOTION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER TO BE SERVICED PER A RECALL RELATED TO THE FAILURE; HOWEVER, THE FAILURE RECURRED. ALSO, A HOWLING SOUND EMITTED FROM THE ENGINE AND THE OIL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE FAILURE WAS NOT DIAGNOSED. IN ADDITION, THE CONTACT STATED THAT THE HEADLIGHTS BECAME INOPERABLE INTERMITTENTLY WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE FRONT DRIVER SEAT INDEPENDENTLY READJUSTED AND THE STEERING WHEEL SHOOK VIOLENTLY WHEN THE VEHICLE WAS DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER AND AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE AND THE STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 66,000.
Steering, Sep 15, 2016, crash
KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE OFF THE ENGINE. (IT WAS STATIONARY I.E. IN PARK)
Steering, Mar 18, 2016, crash
TL* THE CONTACT OWNED A 2012 VOLKSWAGEN JETTA. WHILE DRIVING 70 MPH, THE VEHICLE FAILED TO REMAIN IN POSITION AND THE REAR OF THE VEHICLE MOVED TO THE OPPOSITE POSITION WHEN THE STEERING WHEEL WAS TURNED. THE CONTACT VEERED TO THE LEFT AND THE STEERING WHEEL SEIZED. AS A RESULT, THE CONTACT CRASHED INTO A CONCRETE DIVIDER. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED NECK AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED FROM THE CRASH SCENE AND WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V656000 (SUSPENSION). THE FAILURE MILEAGE WAS 53,000.
Steering, Other or unspecified, Engine, Sep 23, 2015
ENGINE RUNS ROUGH, SPUTTERS AND STALLS RANDOMLY. WHEN STALLS, SOME LIGHTS FLASH AND STATES SERVICE NEEDED. DEALERSHIP DIDN'T FIND ANY FAULTS. IF STALLS ON HIGHWAY THIS CAN BE LIFE THREATENING. STEERING WHEEL PULLS HARD TO THE LEFT EVEN WITH CAR PROPERLY ALIGNED AND TIRES AIR PRESSURE READING ACCURATELY FULL. JUST HAD CAR SERVICED AGAIN NO FAULTS FOUND. IGNITION ISSUE WITH CAR NOT SHUTTING OFF. 20 MINUTES AFTER PARKING AND TRYING TO TURN CAR OFF WITH NO PREVAIL. HAD CAR SERVICED AND WAS GIFTED A FREE REPAIR SINCE MY 2012 JETTA HAS ONLY 22,000 MILES ON IT. IGNITION REPLACED BUT OTHER ISSUES STILL EXIST. PAID OUT OF POCKET FOR SERVICING THIS VEHICLE MULTIPLE TIMES SINCE ALL THESE ISSUES CAME ABOUT CONVIENTLY AFTER THE WARRANTY PERIOD ENDED.
Steering, Vehicle speed control, Aug 1, 2015
I PURCHASED MY 2012 VOLKSWAGEN JETTA APPROX OCTOBER 31, 2011. WITHIN THE FIRST 3-4 MONTHS THE CAR COMPUTER SYSTEM LOCKED UP WHILE I WAS DRIVING. (I WAS UNABLE TO PUT DOWN THE WINDOWS, THE A/C STOP WORKING, ENGINE LIGHTS LID UP ON THE DASHBOARD) SO I DROVE IT STRAIGHT TO THE DEALERSHIP AND THEY IMMEDIATELY APOLOGIZED AND KEPT THE CAR FOR SEVERAL DAYS TO CORRECT THE DEFECT. IN 2013 THE STEERING LOCK WENT BAD WHILE DRIVING AND WE COULDN'T TURN THE CAR OFF. THIS HAPPENED AT 6:45PM AFTER THE DEALERSHIP CLOSED. SO THE CAR CONTINUED RUNNING IN FRONT OF MY HOUSE FROM 6:45PM TO 7:30AM WHEN THE DEALERSHIP OPENED. I EXPLAINED TO THE DEALERSHIP HOW FRUSTRATING, PHYSICALLY, AND MENTALLY DRAINING THAT NIGHT WAS. WE COULDN'T PARK THE CAR IN A GARAGE AND RISK THE GASES GETTING INTO THE HOME SO WE LEFT IT IN FRONT THE HOUSE AND HAD TO STAY UP ALL NIGHT AND WATCH IT SO NO ONE WOULD STEAL IT. THEY DIAGNOSED IT AS A BAD STEERING COLUMN. THE CAR SOMETIMES ACCELERATE FAST ON ITS ON WHEN YOU ATTEMPT TO USE THE CRUISE CONTROL. NOW CURRENTLY THE STERLING LOCK IS GONE BAD ON THE CAR AGAIN. I HAVE CONTACTED VOLKSWAGEN AND THE DEALERSHIP SEVERAL TIMES ABOUT THIS PART/ISSUE THIS YEAR AND THEY TOLD ME THE CAR IS OUT OF WARRANTY AND I WOULD HAVE TO PAY FOR THE REPAIR. A STEERING COLUMN GOING BAD IN A CAR EVERY YEAR IS NOT NORMAL. MY PROBLEM IS PAYING FOR THIS FAULTY, DEFECTIVE DANGEROUS CAR. I HAVE INVOICE AND REPAIR INVOICE ON THIS CAR DATING BACK TO THE FIRST FEW MONTHS OF OWNING IT. VOLKSWAGEN IS ON A MAJOR COVERUP TO AVOID A MASSIVE RECALL OF SEVERAL OF THE VEHICLES THEY KNOWINGLY ARE PUTTING DRIVERS AT RISK.
Steering, Electrical system, Oct 22, 2014
I TOOK MY JETTA TO GET AN OIL CHANGE AND THE MECHANIC WENT TO MOVE MY CAR IN THE BAY AND COULD NOT GET IT TURNED OFF. I HAD TO HAVE IT MOVED TO A VOLKSWAGEN DEALER TO WHAT I THOUGHT WAS A FAULTY IGNITION AND VOLKSWAGEN SAID A BAD STEERING LOCK. *TR
Steering, Electrical system, Aug 6, 2014
CAR IGNITION WILL NOT TURN OFF. WAS TOLD BY A DEALERSHIP THAT IT WAS THE STEERING COLUMN LOCK AND SHEER BOLTS WOULD NEED TO BE REPLACED. *TR
Steering, Air bags, Jun 30, 2014
THE CLOCK SPRING IN THE STEERING WHEEL FAILED. ALSO REFERRED TO AS THE STEERING COLUMN ELECTRONIC CONTROL MODULE. THE FAILURE ILLUMINATED THE AIRBAG WARNING LIGHT AND ALL THE STEERING WHEEL SWITCHES AND HORN STOPPED WORKING. IT WAS JUST OVER THE 50,000 MI WARRANTY SO DEALER WOULD NOT REPAIR. *TR
Steering, Equipment adaptive/mobility, Engine, May 6, 2014
ON THE AFTERNOON OF APRIL 30TH, 2014 WHILE THE VEHICLE WAS IDEAL AT A STOP LIGHT THE VEHICLES POWER STEERING AND A/C GAVE OUT. AFTER INSPECTING THE ENGINE, IT WAS DETERMINED THE BELT TENSONER BROKE DUE TO A FAULTY BOLT THAT SHOULD'VE SECURED THIS PART. THIS INCIDENT HAPPEN 6 DAYS AFTER TAKING IT TO A LOCAL AUTHORIZED VOLKSWAGEN SERVICE DEALERSHIP . AS A CONSUMER AND DRIVER I FEEL A FORMAL SAFETY INVESTIGATION MUST TAKE PLACE BECAUSE A PART SUCH AS THIS SNAPPING OFF ENDANGERS MY LIFE AND THE LIFE OF THE GENERAL PUBLIC. THIS SHOULD BECOME A MAJOR CONCERN BECAUSE VOLKSWAGEN NEGLIGENCE TO DETAIL PUTS ALL DRIVERS AT RISK OF MAJOR INJURY AND OR DEATH. *TR
Steering, Suspension, Power train, May 3, 2014
AFTER A NEW ISSUE HAPPENED AGAIN IN THE SAME GENERAL AREA OF THE ISSUE WITH MY CAR THAT HAD BEEN HAPPENING PRETTY MUCH SINCE PURCHASING THE CAR. THE NOISE THAT HAS BEEN OCCURRING NOW AT THIS POINT, IS STILL THE SAME RUMBLING, THROBBING NOISE (SIMILAR TO A BEARING GOING OUT OR BAD), BUT NOW IS CAUSING MORE AND MORE ISSUES SUCH AS THE RATTLING NOISES COMING FROM THE ENGINE THROUGH THE A/C EXHAUST, WHICH HAPPENS HEAR AND THERE SOMETHING I TELL THE DEALERSHIP, BUT YET THEY TELL ME THAT CAN'T DO ANYTHING EVEN I SHOWED THEM THE VIDEO. WELL NOW I BRING IN MY CAR TO THE VW DEALERSHIP ON ANOTHER ISSUE THAT HAD STARTED HAPPENING ON THE SAME SIDE AS THE ORIGINAL NOISE THAT HAS BEEN PROGRESSIVELY GETTING WORSE AND SEEMS TO BE AFFECTING AND CAUSING NEW ISSUES. THIS NEW ISSUES OCCURS WHEN REVERSING MY CAR OUT WITHOUT USING BRAKES JUST MY CLUTCH, I TURN MY WHEEL ALL THE WAY TO THE RIGHT AND REVERSE OUT, TO HEAR A WOOOOO NOISE THEY IS LOUD AND NOT NORMAL, BUT YET HERE COMES VW TO TELL ME THEY COULD NOT REPEAT THE ISSUE, EVEN THOUGH ONCE AGAIN I HAD VIDEO AS WELL AS AUDIO EVIDENCE OF IT, THEY WOULD NOT HELP ME. MY MILES ARE NOW HIGHER AND IT REALLY SEEMS THEY DON'T CARE AND TREAT ME LIKE I AM CRAZY. I REALLY THINK THERE IS SOMETHING TRULY WRONG WITH MY CAR BECAUSE OF THESE NEW NOISES OCCURRING AND GETTING WORSE. *TR
Steering, Wheels, May 3, 2014
AFTER MY LAST VISIT WITH THE A/C, I MAYBE THOUGHT THAT THIS DEALER SHIP WOULD HELP ME OUT (VW EL CAJON) UNLIKE (VW KEARNY). I HAD TOLD THEM WHAT HAS BEEN GOING ON WITH THIS RUMBLING NOISE THAT HAD STARTED OFF FAINT BUT NOW IS PROGRESSIVELY GOTTEN WORSE AND IS AFFECTING OTHER PARTS, BECAUSE THE NOISE NOW PICKS UP WHEN TURNING. THEY TOLD ME THEY WOULD FIND IT, TOOK IT OUT ON A TEST DRIVE WITH SEVERAL MECHANICS AND THEY ALL TRIED TO PLAY ME AND TOLD ME THEY COULD NOT HEAR ANYTHING EVEN THOUGH THE MECHANIC REP DID HEAR IT. THAN THEY DID A INSPECTION AND COULD NOT FIGURE IT OUT IT SEEMED TO ME BECAUSE THEY THAN JUST CAME TO A CONCLUSION THAT MY TIRES WHERE CUPPED AND FEATHERED AS VW KEARNY TOLD ME. I ASKED THEM IF THEY DO MULTIPOINT INSPECTIONS EVERY TIME I BRING MY VEHICLE IN AND THEY SAID YES, THAN I ASKED HOW COME YOU DID NOT CATCH THIS BEFORE, THEY COULD NOT COME UP WITH A ANSWER AND JUST SAID PLEASE SIGN THE PAPER. SO WHAT I DID NEXT WAS TOOK IT TO SEVERAL TIRE DEALERSHIPS AS WELL AS A NEW VW, ALL OF WHICH TOLD ME MY TIRES IS NOT WHAT IS MAKING THAT NOISE. I REALLY FEEL LIKE VW IS AVOIDING THIS ISSUE WITH ME TELL MY WARRANTY EXPIRES TO THAN TELL ME THAT THERE IS A PROBLEM. *TR
Steering, Wheels, May 3, 2014
JUST HAD BEEN A LITTLE OVER 2 MONTHS, BEFORE I STARTED TO HEAR AND NOTICE A UNUSUAL NOISE COMING FROM THE FRONT DRIVER SIDE OF MY CAR. I STARTED TO HEAR A CONSTANT RUMBLING, GRINDING NOISE WHILE DRIVING. DIDN'T THINK OF IT MUCH AT THE MOMENT, BUT NOTIFIED THE DEALERSHIP AND THEY JUST TOLD ME TO BRING IT BACK IF IT WORSENS. I TOOK MY CAR IN THIS DAY FOR MY FIRST 10K SERVICE. THEY SUPPOSEDLY DID A MULTIPURPOSE INSPECTION AND EVEN STATED EVERYTHING IS FINE AND NORMAL (REMEMBER THIS, FOR MY NEXT MULTIPLE COMPLAINTS WILL FURTHER INTO THIS PROBLEM). *TR
Steering, Structure, Electronic stability control (ESC), Apr 22, 2014, crash
CAR WAS ONLY UNDER MY POSSESSION FOR ONE YEAR AND SEVEN MONTHS... IT WAS LEASED BRAND NEW . 3/25/14-WHEN GOT INTO THE CAR TO GO TO WORK, CAR WOULD NOT START. DISCOVERED IT HAD NO BATTERY POWER. HORN STOPPED WORKING. PREVIOUS TO THIS, WEEK BEFORE THERMOSTAT LIGHT WAS GOING ON AND OFF. CAR WAS AT 14,030 MILES. VOLKSWAGEN ROADSIDE ASSISTANCE CAME AND BROUGHT VEHICLE TO NEAREST SERVICE CENTER WHICH IS ACTUALLY WHERE I BOUGHT THE CAR. SERVICE CENTER CONFIRMED DEAD BATTERY. THE DEALERSHIP INCLUDING THE PERSON WHO SOLD ME THE VEHICLE ATTEMPTED TO CHARGE ME $240 FOR IT AND CONSIDERED IT "WEAR AND TEAR LIKE THE TIRES," UNTIL I CALLED VOLKSWAGEN CUSTOMER SERVICE NUMBER RIGHT ON THE LOCATION WHO CONFIRMED THAT MY BATTERY WAS COVERED AT 24,000 MILES OR 2 YEARS WHATEVER CAME FIRST. VOLKSWAGEN SERVICE CENTER CONFIRMED THAT HORN WAS IN FACT INOPERABLE DUE TO BLOWN FUSE AND REPLACED IT. I WAS INFORMED BY THE SERVICE AGENT THAT THE THERMOSTAT LIGHT WAS DUE TO LOW ANTI-FREEZE AND IT WAS TOPPED OFF. IN ADDITION I REQUESTED I MULTI-POINT INSPECTION WHICH THEY CONDUCTED. SHORTLY AFTER RECEIVING THE CAR BACK ON 3/26/14, I NOTICED BY VOLTAGE ADAPTER WAS NOT WORKING. I ASSUMED IT TO BE A DEFECTIVE PHONE CHARGER SO I PURCHASED A NEW ONE. 4/8/14- I TRIED TO USE THE NEW CHARGER FOR MY PHONE IN EACH OF THE FRONT AND BACK ADAPTER SLOTS. THAT IS WHEN I REALIZED THESE WAS SOMETHING WRONG WITH MY ADAPTERS POSSIBLY AFTER THE REPLACEMENT OF THE NEW BATTERY ON 3/25/14. MY PLAN WAS TO CONTACT THE SERVICE CENTER AND SCHEDULE A CHECK UP AND HAVE THE ADAPTERS CHECKED BUT UNFORTUNATELY I NEVER WAS ABLE TO DO SO. THAT DAY I WAS INVOLVED IN A CAR ACCIDENT WHERE I WAS UNABLE TO TURN THE STEERING WHEEL INTO THE EXIT AND ENDED UP CRASHING INTO METAL GUARDRAIL.CAR HAD SHUT OFF AND. AIRBAG DEPLOYED. CAR WAS RULED AS A TOTAL LOSS. *TR
Steering, Electrical system, Vehicle speed control, Jan 21, 2014
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN JETTA SPORT WAGON TDI. THE CONTACT STATED THAT THE VEHICLE ABNORMALLY ACCELERATED. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO A DEALER, WHO ADVISED THAT THE CRUISE CONTROL SWITCH AND STEERING COLUMN COMPUTER CHIP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATELY FAILURE MILEAGE WAS 7,281. *TR