2013 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 516 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Jetta model years with reports.
Of the 2013 reports, 12 involved a crash and 3 involved a fire. 10 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Representative owner complaints
516 reports, newest first.
Electrical system, Service brakes, Aug 13, 2014
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 85 MPH, THE ELECTRICAL BOARD BECAME INOPERABLE AND THE BRAKES SEIZED. ALL OF THE INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE ENGINE STALLED AND THE VEHICLE WAS TOWED. THE DEALER STATED THAT THE SAFETY PIN THAT WAS CONNECTED TO THE ELECTRICAL BOARD WAS NOT FULLY ENGAGED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Electrical system, Aug 5, 2014
THE BLUE TOOTH SYSTEM IN ALL OF THE 2013 AND 2014 JETTA WAGONS IN DEFECTIVE. VOLKSWAGEN KNOWS THE SYSTEM IS DEFECTIVE, THE DEALERS KNOW IT IS DEFECTIVE, BUT THEY CONTINUE TO MARKET AND SELL CARS WITH NO PROPOSED FIX TO THE SYSTEM. I HAVE BEEN TOLD THAT ALL OF THE 2013 AND 2014 JETTA WAGONS HAVE THIS PROBLEM BUT I ONLY STATE THAT MINE HAS HAD BLUE TOOTH PROBLEMS FROM DAY ONE, CALLS DROPPED, UNINTELLIGIBLE CALLS, DID NOT DIAL, ETC. I BELIEVE BOTH VOLKSWAGEN AND THE DEALERS HAVE CONSPIRED TO CONTINUE TO MARKET THE CARS AND JUST TELL THE PUBLIC THAT THEY ARE WORKING ON A FIX WHEN IN FACT THEY ARE NOT. AT LEAST THAT IS WHAT I HAVE BEEN TOLD. THIS IS A VERY SERIOUS SAFETY ISSUE IN ANY STATE WHERE CELL PHONES ARE PROHIBITED FROM BEING USED, LIKE UTAH. I BELIEVE THAT ALL OF THE JETTA WAGONS SHOULD BE RECALLED, ALL SALES OF NEW WAGONS STOPPED, AND THAT BOTH THE DEALERS AND VOLKSWAGEN SHOULD BE FINED FOR KNOWINGLY MARKETING AND SELLING A DEFECTIVE CAR. *TR
Electrical system, Engine, Jul 17, 2014
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE BATTERY WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL SEIZED. IN ADDITION, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO REPLACED THE CONTROL RELAY DEVICE. THE FAILURE RECURRED TWO WEEKS AFTER THE REPAIRS WERE PERFORMED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. THE VIN WAS NOT AVAILABLE.
Engine and engine cooling, Jul 16, 2014
TL * THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE LIGHT ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 25,600. UPDATED 10/03/14*LJ
Power train, Engine, Jul 14, 2014
CAR WAS DRIVING ON THE INTERSTATE WHEN PROBLEMS BEGAN. WHEN THE GAS PEDAL WAS PUSHED, THE CAR'S TACH JUST REVVED UP WITH NO ACCELERATION. THE CAR BEGAN TO SLOW DOWN AND WE HAD TO PULL OFF THE INTERSTATE. UPON EXITING, THE CAR SEEMED TO BE STUCK IN GEAR BUT WOULD NOT ACCELERATE. WE TRIED SWITCHING TO SPORT MODE AND MANUAL MODE BUT NEITHER MADE A DIFFERENCE. NO WARNING LIGHTS CAME ON. CAR STRUGGLED TO MAINTAIN 15MPH UPON EXITING FREEWAY AND WAS LIMPED INTO A PARKING LOT. THIS COULD HAVE CAUSED A VERY SERIOUS CRASH AS VEHICLE WOULD NOT ACCELERATE OR CHANGE GEARS. *TR
Steering, Electrical system, Service brakes, Jun 17, 2014
I WENT THROUGH SOME WATER (NOT MUCH) ANDTHEN WHEN I CAME TO A STOP LIGHT I STOPPED THE CAR. AFTER LESS THAN A MINUTE OF BEING STOPPED THE CAR STALLED AND THE BATTERY LIGHT CAME ON. THE BATTERY IS NEW AND I JUST PURCHASED THIS CAR IN DECEMBER 2013 AND IT IS A YEAR MODEL 2013. I HAVE NEVER HAD ANY ISSUES UNTIL NOW. I WENT TO TURN A CORNER AND THE LIGHT CAME BACK ON, CAR STALLED, AND STEERING BECAME VERY TIGHT. I AM NOT SURE WHAT THIS ISSUE IS, BUT THE CAR IS ONLY ABOUT A YEAR OLD (IF EVEN THAT). VERY FRUSTRATING. *TR
Electronic stability control (ESC), Jun 5, 2014
WHEN DRIVING UP A STEEP, SNOWY HILL WITH STUDDED SNOW TIRES, THE ELECTRONIC STABILITY CONTROL FUNCTION IMPROPERLY REGULATED THE WHEEL CONTROL AND SPEED. I WAS UNABLE TO DRIVE UP THE HILL AS A RESULT OF MY TIRES CONTINUOUSLY LOCKING UP, DISABLING ANY FORWARD MOTION. WHEN THIS ESC CONTROL PREVENTED ME FROM DRIVING UP THE HILL, I WAS FORCED TO RETREAT FROM MY DESTINATION, DRIVING IN, WHAT I CONSIDERED TO BE, MORE HAZARDOUS CONDITIONS. SEVERAL VEHICLES WITH TWO-WHEEL DRIVE WERE ABLE TO SURMOUNT THIS HILL. THIS HAS HAPPENED SEVERAL TIMES OVER THE LIFE OF MY CAR. PLEASE NOTE, THIS REPORT IS FOR A 2013 JETTA TDI SEDAN, WHICH DOES NOT HAVE A ESC BUTTON FOR OPTIONAL ESC USE. ALL OTHER JETTA MODELS INCLUDE AN ESC BUTTON TO GIVE THE DRIVER AN OPTION TO DISABLE THE ESC CONTROLS DURING HAZARDOUS CONDITIONS. THIS IS NOT AN OPTION FOR THE 2013 JETTA TDI SEDAN. WHEN I QUERIED THE MANUFACTURER, THEY INFORMED ME THAT INSTALLING AN ESC OPTIONAL BUTTON WAS NOT ALLOWED IN THIS MAKE AND MODEL OF CAR. *TR
Electrical system, Exterior lighting, Jun 3, 2014
BOTH OF MY LOW BEAM LIGHTS WENT OUT AT THE SAME TIME WHILE DRIVING AT NIGHT AND MY CAR WOULD NOT TURN OFF. MY CAR WAS RUNNING AND COULD NOT BE TURNED OFF.. THE CAR HAD TO BE TAKEN TO THE DEALERSHIP TO TURN OFF THE CAR. IF THE DEALERSHIP HAD BEEN CLOSED OR THE CAR REQUIRED GAS OR I WAS TRAVELING OUT OF TOWN. I WOULD NOT HAVE ANY RECOURSE BUT TO RUN THE CAR UNTIL IT CUT OFF BUT STILL THE KEYS WOULD BE STUCK IN THE IGNITION. BOTH INCIDENT ARE VERY SERIOUS SAFETY CONCERNS..THE IGNITION LOCK HAD TO BE REPLACED AND BOTH LIGHTS HAS TO BE REPLACED AFTER ONLY 42, 000.. THIS IS NOT ROUTINE MAINTENANCE. THESE ARE BOTH SERIOUS CONCERNS THAT MUST BE ADDRESSED. VW CUSTOMER CARE REFUSE TO STAND BEHIND ITS PRODUCT AND COST WAS OUT OF POCKET. *TR
Fuel/propulsion system, May 19, 2014
CAR IS A DIESEL/TDI. CHECK ENGINE LIGHT CAME ON, CAR STALLED AND WOULD NOT RESTART. HAD TO BE TOWED TO DEALERSHIP. PROBLEM TURNED OUT TO BE THE HIGH PRESSURE FUEL PUMP (HPFP) AND ENTIRE FUEL SYSTEM HAD TO BE REPLACED. THIS HAS HAPPENED TWICE IN THE SAME CAR (ONCE AGAIN IN MAY OF 2014 - EXACT SAME PROBLEM). *JS
Service brakes, May 6, 2014
ATTEMPTED TO USE MY BRAKE PEDAL AND IT DIDN'T STOP THE CAR. UPON THE SECOND OR THIRD PUMP, IT DID FINALLY ENGAGE. THIS DELAY IN THE BRAKE CAUSED ME TO RUN A STOP SIGN. I WAS LUCKY NO ONE WAS AROUND. *TR
Engine, Apr 18, 2014
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE TRAVELING APPROXIMATELY 15 MPH, THERE WAS A SUDDEN HESITATION. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Tires, Apr 7, 2014
WE HAD A TIRE FAILURE IN THE SIDEWALL ON A PROPERLY CARED FOR AND NON-ABUSED TIRE. WE NOW HAVE TWO ADDITIONAL TIRES FAILING ON OUR VEHICLE (TOTAL 3/4) WITH THE SAME DEFECT AND WE HAVE NOT DRIVEN OVER ANY POTHOLES OR OTHER ROAD DEFECTS THAT WOULD BE RESPONSIBLE FOR CAUSING THIS FAILURE. THE AUTO MANUFACTURER AND TIRE MANUFACTURER DISCLAIM ALL RESPONSIBILITY ON TIRES THAT ARE 14 MONTHS OLD AND HAVE UNDER 16,000 MILES ON THEM. THE FIRST FAILURE WAS DEEMED UNSAFE TO DRIVE AND WE WERE FINALLY GIVEN A LOANER AFTER BEING TOLD TO DRIVE ON IT FOR A WEEK. JUST OVER A MONTH AFTER ITS REPLACEMENT WE NOW HAVE TWO ADDITIONAL TIRES EXHIBITING THE SAME SIDEWALL DEFECT. ONLINE ACCOUNTS AND REVIEWS WILL SHOW THAT A GREAT NUMBER OF CONSUMERS HAVE HAD THIS EXACT SAME COMPLAINT. *TR
Power train, Engine, Apr 4, 2014
UPON TAKE OFF THE CAR JERKS, AND U DRIVE THE CAR ON INTERSTATE UNDER CRUISE CONTROL THE CAR JERKS MULTIPLE TIMES, THE 1ST INCIDENT AND THEN HERE RECENTLY, DRIVING DOWN THE INTERSTATE AT NORMAL RATE OF SPEED CAR JERKS WITHOUT WARNING AND GIVING GAS AT PASSING A VEHICLE ON INTERSTATE IT WILL JERK AND ACT LIKE IT WILL NOT GO WILL JERK AND JERK LIKE IT IS NOT GETTING GAS AND I HAD A FULL TANK SO I HAVE TOOK THE CAR IN NUMBER OF TIMES AND SAYS CAN'T FIND PROBLEM AND THE REPRESENTATIVE WILL DRIVE THE CAR AND NEVER HAPPENS WITH THEM I AM ABOUT READY TO GIVE CAR BACK THIS ISSUE HAS BEEN GOING ON TOO LONG, THE CAR DOES THIS WITH NO WARNING AND IT WILL SCARE U IT JERKS SO HARD I HAVE BY NOW GOT USED TO THIS BUT I AM SICK OF IT AND NEEDS TO BE RESOLVED I OWNED A 2011 JETTA WITH NO PROBLEMS EVER SINCE I HAVE HAD THIS ONE THIS INCIDENT HAS HAPPENED AND NOBODY KNOWS WHAT IT IS!! MAYBE YA CAN HELP PLEASE!! I HAVE BEEN SITTING AT THE DEALERSHIP LETTING THEM CHECK IT OUT FOR THE ISSUE AND HAVE HEARD OF OTHERS BUT NO ONE HAS REPORTED IT THIS COULD BECOME A ISSUE IF THE CAR DOES NOT GO UPON ACCELERATION COULD CAUSE AN ACCIDENT OR DEATH!! *TR
Electrical system, Air bags, Apr 3, 2014
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE AIR BAG LIGHT SENSOR CONTINUED TO ILLUMINATE AT RANDOM. THE WARNING SENSOR INDICATED THAT THE AIR BAG WAS TURNED OFF. THE CONTACT EXPERIENCED DIFFICULTY WHEN TURNING THE KEY IN THE IGNITION MULTIPLE TIMES AT RANDOM. THE KEY ALSO BECAME STUCK IN THE OFF POSITION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE MORE THAN ONCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20000.
Electrical system, Engine, Mar 25, 2014
WHILE I WAS DRIVING, THE CAR SHUT ITSELF OFF. THERE WERE THREE SEPARATE INCIDENTS. THE DEALERSHIP KEPT THE CAR FOR TWO WEEKS AND RE-PROGRAMMED THE COMPUTER AFTER CONFERRING WITH VW. *TR
Exterior lighting, Mar 18, 2014
OVER THE LAST 6 MONTHS AS I AM DRIVING ON THE HIGHWAY MY LOW BEAM LIGHT SHORT OUT AT NIGHT. THIS HAS HAPPEN TWICE WHILE DRIVING. I DO NOTICE A BLINKING DASH LIGHT PRIOR TO THE HEAD LAMPS GO OUT. THIS HAS HAPPEN TWICE OVER THE LAST 6 MONTHS. VW OF AMERICA SAY IT NOT A ISSUE. WILL NOT PAY FOR THE$ 80.00 FOR REPAIR. IT IS NOT SO MUCH ABOUT THE REPAIR IT IS A SEVERE SAFELY ISSUE . I WAS DRIVING IN THE DARK GOING 30 MPH ON A HIGHWAY TO GET OFF THE HIGHWAY NO WHERE TO STOP JUST WITH DAYTIME LIGHTS ON. I COULD HAVE BEEN KILLED AND VW IS SAYING IT NOT A SAFETY ISSUE AND ITS NOT A REPAIR THAT THEY WILL REIMBURSE ME FOR. I HAVE BEEN DRIVING OVER 40 YEARS. I HAD ONLY HAD TO REPLACE HEADLAMPS MAYBE 4 TIMES IN MY LIFE. BY THE WAY THE LIGHTS ARE MANUFACTURED BY PHILLIPS LIGHTS IN GERMANY. MIGHT NEED TO REVISIT MY CAR CHOICES. *TR
Tires, Feb 25, 2014
BRAND NEW VEHICLE WITH LESS THAN 10,000 MILES WITH SIDEWALL BUBBLES IN TWO DIFFERENT TIRES.. THIS COMPLAINT IS FOR THE 2ND TIRE TO HADN'T THIS ON THE SAME VEHICLE WITHIN 2 MONTHS AND 5,000 MILES OF EACH INSTANCE. *TR
Fuel system, Diesel, Engine, Feb 4, 2014
I WAS DRIVING AS NORMAL WHEN THE GLOW PLUG LIGHT BEGAN FLASHING, ALONG WITH THE CHECK ENGINE LIGHT AND I LOST ALL POWER.THANKFULLY I WAS ON A RESIDENTIAL STREET, AND WAS ABLE TO SAFELY PULL OVER AND HAVE THE VEHICLE TOWED TO THE DEALER. DIAGNOSIS WAS COMPLETE FUEL SYSTEM FAILURE CAUSED BY HIGH PRESSURE FUEL PUMP DESTRUCTING ITSELF AND SENDING METAL SHARDS INTO THE SYSTEM. INITIALLY DEALER SUSPECTED CONTAMINATED DIESEL. UPON ANALYSIS OF FUEL DEALER CONFIRMED THAT ONLY DIESEL WAS PRESENT IN THE SYSTEM AND THE DAMAGE WAS CAUSED BY A FAULTY HIGH PRESSURE FUEL PUMP. AS A RESULT OF THIS ALL FUEL SYSTEM PARTS ARE HAVING TO BE REPLACED INCLUDING INJECTORS, HPFP, LIFT PUMP, FUEL LINES ETC ETC. VW IS COVERING REPAIRS UNDER WARRANTY AS THEY SHOULD, BUT CLEARLY THE ONGOING ISSUE OF HPFP FAILURES IN VW TDIS HAS NOT YET BEEN FULLY RESOLVED. *TR
Service brakes, Jan 27, 2014, crash
TL* THE CONTACT RENTED A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS AND ATTEMPTING TO STOP FOR TRAFFIC, THE BRAKING SYSTEM FAILED TO ENGAGE AND CAUSED THE BRAKE PEDAL TO BECOME STUCK TO THE FLOORBOARD. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES AND NO POLICE REPORT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 13,857. THE VIN WAS NOT AVAILABLE.
Fuel system, Diesel, Power train, Engine, Dec 18, 2013
I WAS DRIVING THE CAR APPROXIMATELY 40 MILES PER HOUR ON A STRAIGHT ROAD, WHEN ALL OF THE SUDDEN THE ENGINE LOST POWER AND I STARTED COASTING IN THE MIDDLE OF TRAFFIC. I WOULD PRESS THE GAS AND THE ENGINE WOULD REV, BUT NO POWER WOULD BE DELIVERED. IT WAS UNLIKE ANYTHING I'VE EXPERIENCED BEFORE WITH THE CAR. IT WAS LIKE I WAS IN A FALSE NEUTRAL, THE RPMS WOULD INCREASE BUT THE CAR WOULD NOT ACCELERATE WHEN I WAS PRESSING THE GAS PEDAL. SINCE THE CAR WOULD NOT REGAIN POWER, I WAS FORCED TO COAST TO A HALT IN TRAFFIC. WHEN I TRIED TO REMOVE MY KEY TO POWER DOWN THE CAR, IT WOULD NOT LET ME TAKE THE KEY OUT OF THE TRANSMISSION. IT WAS AS IF THE CAR THOUGHT THAT THE TRANSMISSION WAS NOT YET IN PARK EVEN THOUGH IT WAS. AFTER A FEW SECONDS I WAS ABLE TO REMOVE MY KEY, WHEN I TURNED THE CAR BACK ON, THE PROBLEM SEEMED TO GO AWAY. *TR
Tires, Dec 6, 2013
EXACT MODEL OF TIRE IS NOT FOUND IN THE DROP DOWN MENU. DUNLOP SP SPORT 01 A/S. SIZE 225/40R18 92H. A BUBBLE IN THE SIDEWALL DEVELOPED AFTER 9,000 MILES WITH NO ACCIDENT. THIS WEAKNESS IN THE TIRE CAN VERY EASILY LEAD TO BLOWOUTS. IF THE BUBBLE OCCUR ON THE INSIDE OF THE TIRE, IT CAN GO UNNOTICED. THIS IS A COMMON PROBLEM WITH THIS SPECIFIC TIRE AND MANY VEHICLES USE THIS TIRE AS THE ORIGINAL EQUIPMENT. *TR
Power train, Nov 17, 2013
THE JETTA WAS BEING TEST DRIVEN BY QTM FROM VOA WITH PASSENGER RICK NELSON, SERVICE MANAGER OF BOB BAKER VOLKSWAGEN VW WHEN GETTING ON THE 5 FREEWAY ON THE LAS FLORAS ON RAMP WHEN THE CAR SHIFTED BETWEEN 3RD AND 4TH GEAR THE ENGINE MISSED. THE QTM COMMENTS ON THE MISS AND STATES THAT HE DOESN'T THINK IT TRIGGERED A FULL MISFIRE, BUT THEN INQUIRED TO RICK NELSON ABOUT THE TSB THAT LISA HAS REGARDING MISFIRE, TSB 01-13-14. QTM ALSO EXPERIENCED AND ACKNOWLEDGED LOSS OF POWER AND THROTTLE RESPONSE AT APPROXIMATELY 60 MPH WHILE HE WAS DRIVING NORTH ON THE 5 FREEWAY. THE QTM AND RICK NELSON AGREE TO OPEN A VTA AND THE QTM STATES THAT HE WILL TAKE IT OVER AND PUT HIS NOTES IN IT. THESE ARE THE ISSUES THAT I CONTINUE TO EXPERIENCE WITH THE CAR AND WHY I BROUGHT THE CAR IN FOR SERVICE. THE ODD THING IS THAT THE SERVICE INVOICE GENERATED AND GIVEN TO ME STATED THAT THERE WERE NO ISSUES FOUND DURING THE TEST DRIVE. THE STATEMENTS ON THE SERVICE INVOICE ARE FRAUDULENT AND IN DIRECT CONFLICT WITH THE STATEMENTS MADE BY THE QTM AND SERVICE MANAGER DURING THE TEST DRIVE. I CONTINUE TO EXPERIENCE THE CAR MISSING WHILE IN SPORT MODE AND LOSS OF THROTTLE RESPONSE WHILE IN DRIVE.. THE STATUS OF THE VTA AND ITS CONTENTS ARE UNDER INVESTIGATION. AS FAR AS THE REPUTATION OF THE QTM FROM VOA AND THE DEALERSHIP AND ITS SERVICE DEPARTMENT AT BOB BAKER VW, I THINK THEIR FRAUDULENT STATEMENTS ON MY SERVICE INVOICE SPEAK FOR THEMSELVES. .
Fuel system, Diesel, Nov 13, 2013
NEW 2013 JETTA TDI WITH LESS THAN 7000 MILES HAD A CATASTROPHIC DIESEL ENGINE FAILURE ON I-5 NORTHBOUND IN WASHINGTON STATE. DIESEL ENGINE LIGHT CAME ON, CRUISE CONTROL FAILED, LOST POWER. LUCKILY I WAS COMING UP ON AN EXIT AND ABLE TO SAFELY PULL OFF. WAS TRAVELING AT THE SPEED LIMIT RATE OF 70 MPH. FOUND OUT FROM SERVICE THAT IT WAS A HIGH PRESSURE FUEL PUMP FAILURE AND THAT THEY WERE GOING TO HAVE TO REPLACE THE ENTIRE FUEL SYSTEM. COULD HAVE ENDED UP IN AN ACCIDENT IF I HAD NOT BEEN ABLE TO PULL OFF. DID RESEARCH ON THE INTERNET AND FOUND OUT THAT THIS IS A KNOWN PROBLEM. TRYING TO GET VW TO REPLACE THE CAR, CANNOT DEPEND ON IT NOW. THERE NEEDS TO BE A RECALL ON THOSE FUEL PUMPS! I WAS TWO HOURS LATE FOR A EXTREMELY IMPORTANT MEETING IN SEATTLE THAT I COULD NOT BE LATE TOO. *TR
Service brakes, Sep 9, 2013
WHEN DRIVING MY JETTA IN "S" (SPORT SELECTION ON THE TRANSMISSION) ON A SURFACE STREET I CAME TO A RED LIGHT. I STARTED BRAKING AND THE BRAKES FELT SPONGY AND UNRESPONSIVE. I TRIED PRESSING ON THE BRAKE PEDAL WITH MORE FORCE BUT WAS NOT GETTING MUCH BRAKING RESPONSE. THE VEHICLE TOOK A VERY LONG DISTANCE TO RESPOND COMPARED TO ITS RESPONSE TIME WHEN IN "D" (DRIVE SELECTION ON THE TRANSMISSION). LUCKY I AM AN EARLY BARKER AND THERE WAS NOT A CAR IN FRONT OF ME SO THE VEHICLE ONLY WENT INTO THE INTERSECTION A SHORT DISTANCE BEFORE IT STOPPED. WHEN FINALLY AT A STOP I KEPT STEADY PRESSURE ON THE BRAKE PEDAL. AFTER A FEW SECONDS OF BEING AT A COMPLETE STOP I NOTICED THE BRAKE PEDAL WAS SINKING TOWARDS THE FLOOR BOARD. IT FELT LIKE IT DOES WHEN YOU ARE BLEEDING AIR OUT OF THE LINES. WHILE AT THE STOP THE BRAKE PEDAL SANK FURTHER, AT FIRST SLOWLY, AND THEN WITH ONE FINAL QUICK MOVEMENT THE BRAKE PEDAL SANK COMPLETELY TO THE FLOOR BOARD OF THE CAR. THE ONLY TIME I HAVE EVER EXPERIENCED THIS TYPE OF BRAKE ACTIVITY IS WITH OLDER CARS WHEN ONE IS PERFORMING THE TASK OF BLEEDING THE BRAKES. IF I HAD BEEN TAPPED FROM BEHIND THE CAR WOULD HAVE BEEN SENT INTO THE INTERSECTION. DURING THIS INCIDENT I NOTICED THAT THE TACHOMETER WAS RUNNING AT 900 RPM EVEN THOUGH THE CAR WAS AT A "COMPLETE", OR BETTER STATED, THE BRAKE WAS PRESSED ALL THE WAY TO THE FLOOR, WITH NO ADDITIONAL BRAKING PRESSURE AVAILABLE. I FEEL VERY UNSURE AND UNSAFE WHEN I GO TO USE MY BRAKES AND HAVE TO ALLOW SEVERAL EXTRA CAR LENGTHS IN FRONT OF ME TO ENSURE THAT I AM ABLE TO STOP THE VEHICLE IN TIME. *TR
Engine, Sep 3, 2013
THIS PAST MAY, WE BOUGHT A VW JETTA GLI AT JENNINGS VOLKSWAGEN (GLENVIEW, IL) FOR OUR SONS LAST YEAR OF COLLEGE. THE CAR LOOKED GREAT AND HE LOVED IT. AT ABOUT 1000 MILES, WHILE HE WAS DRIVING WITH HIS FRIENDS, THE CAR HAD A SUDDEN LOSS OF POWER AND A SUDDEN ENGINE SHUTDOWN. LUCKILY, HE WAS CROSSING A PARKING LOT SO HE WAITED UNTIL IT RESTARTED. WE MADE NO BIG DEAL OF IT AND TOOK IT TO JENNINGS WHERE THEY DID NOT FIND ANYTHING. THEN, JUST LAST WEEK, AT 3000 MILES, THE SAME HAPPENED WHILE HE WAS DRIVING WITH OUR DAUGHTER IN THE CAR ON WEST LAKE AVENUE. THIS TIME, WE WERE CONCERNED, SINCE THIS HAPPENED DURING RUSH HOUR IN A CONGESTED STREET. WE WORRIED NOW, SINCE THIS WAS THE SECOND TIME THIS HAD HAPPENED. OUR SON DRIVES TO THE CITY ON A DAILY BASIS TO ATTEND SCHOOL AND HE TAKES THE HIGHWAY. WHAT IF THAT HAD HAPPENED ON THE HIGHWAY AND A TRUCK HAD BEEN BEHIND HIM? IT COULD HAVE BEEN DISASTROUS. WE DID SOME RESEARCH AND FOUND OUT THAT THERE HAS BEEN A FATAL ACCIDENT IN AUSTRALIA WITH ANOTHER VW, WITH THE SAME TYPE OF TRANSMISSION, EXPERIENCING SUDDEN ENGINE SHUTDOWN ON THE HIGHWAY. THERE HAS BEEN A RECALL OF CERTAIN OF THESE CARS IN CHINA, JAPAN, AND AUSTRALIA FOR SIMILAR ISSUES SO WE ARE REALLY CONCERNED. OUR SON TOOK THE CAR TO JENNINGS AGAIN, AND WAS SENT HOME WITH A RENTAL CAR WHILE THEY LOOKED INTO THE ISSUE. THEY APPARENTLY DID VARIOUS DRIVING AND MECHANICAL TESTS AND COULD NOT REPRODUCE THE SCENARIO, SINCE APPARENTLY THE CARS COMPUTER HAD NOT REGISTERED ANY OF THE FAILURES. THE CAR DEALERSHIP REFUSED TO BUY BACK OR REPLACE THE CAR.*JB