2018 Volkswagen Tiguan
Problems, recalls and owner-reported issues
Engine is the leading concern among 284 owner complaints filed for this model year. This is the highest complaint count among 17 Tiguan model years with reports.
Of the 2018 reports, 5 involved a crash and 3 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
SteeringSep 11, 2026
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Tiguan, 2018-2019 Atlas, and 2019-2021 Audi Q3 vehicles. One of the bolts that attaches the steering rack to the subframe may corrode and break. If this happens, the steering rack housing can break.
A broken steering rack housing can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the right-side steering rack mounting bolt, free of charge. Owner notification letters are expected to be mailed November 10, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 48LG and 48VT. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on September 16, 2026.
Campaign 26V590000 on NHTSA.gov
Structure, bodyApr 6, 2022
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan and 2018-2021 Tiguan long wheel base (LWB) vehicles. Due to incorrect installation instructions, the accessory rear hatch spoiler may be insufficiently attached to the vehicle.
An insufficiently attached spoiler may separate from the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will replace the spoiler, free of charge. Owner notification letters were mailed June 3, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 66N5.
Campaign 22V226000 on NHTSA.gov
Structure, body, roof and pillarsSep 23, 2021
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Tiguan vehicles. During the repair of roof damage, an incorrect roof reinforcement assembly may have been installed.
The incorrect roof reinforcement may decrease the roof's structural integrity or impact deployment of the side curtain air bags, increasing the risk of injury in the event of a crash.
Dealers will be replace the roof reinforcement, free of charge. Owner notification letters were mailed November 19, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 51H5.
Campaign 21V732000 on NHTSA.gov
Seat belts, front, webbingNov 20, 2020
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Tiguan LWB vehicles. In the event of a crash, one or both of the front seat belt's webbing may tear.
A torn seat belt may not adequately restrain the seat occupant during a crash, increasing their risk of injury.
Volkswagen will notify owners, and dealers will inspect the front seat belts and replace them as necessary, free of charge. The recall began April 13, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69BH.
Campaign 20V724000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Suspension, rear, springs, coil springsMar 6, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.
If a coil spring fractures while driving, it may damage a rear tire causing a loss of vehicle control, increasing the risk of a crash.
Volkswagen will notify owners, and dealers will replace the rear axle coil springs, free of charge. The recall began April 12, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42J5.
Campaign 19V188000 on NHTSA.gov
Electrical system, instrument cluster/panelNov 26, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
If the driver is not notified by an audible noise that the key is left in the ignition, it can increase the risk of vehicle theft or crash.
Volkswagen will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall began December 13, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 90L3 and 90L4.
Campaign 18V824000 on NHTSA.gov
Visibility, sun/moon roof assemblyJul 13, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan vehicles. The LED module for the panoramic sunroof ambient light bar may short circuit.
A short-circuit can increase the risk of a fire.
Volkswagen will notify owners, and dealers will disconnect the power supply for the panoramic sunroof LED module, free of charge, until a future service action can safely reactivate the feature. The recall began July 24, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall 60D1.
Campaign 18V467000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJun 6, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and Tiguan vehicles. In the event of a crash, the passenger frontal air bag may tear or not properly unfold during deployment.
If the air bag were to tear or unfold incorrectly during deployment, it can increase the risk of injury.
Volkswagen will notify owners, and dealers will replace the passenger frontal air bag, free of charge. The recall began July 19, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 69W8, and 69W9.
Campaign 18V375000 on NHTSA.gov
Suspension, front, control arm, lower ball jointDo not drive until repairedMay 16, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan and Tiguan long wheel base (LWB) vehicles. The nut that holds the lower ball joint of the front wheel on each side of the vehicle may be loose or improperly tightened.
A loose or improperly tightened ball joint nut can result in the separation of the lower ball joint causing steering, traction or other stability issues, increasing the risk of a crash.
Volkswagen has notified owners, and dealers will replace the nut on the lower ball joint and, as necessary, clean the thread in the ball joint, free of charge. The recall began May 30, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40N4. Note: owners are advised not to drive their vehicle until the recall repair has been performed.
Campaign 18V324000 on NHTSA.gov
Suspension, rear, shock absorberApr 25, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan long wheelbase (LWB) vehicles. A lower loop of a rear shock absorber may separate from its base due to an incorrect welding process
If the lower loop of the rear shock absorber detaches, there may be a loss of vehicle control, increasing the risk of a crash.
Volkswagen will notify owners, and dealers will inspect the rear shock absorbers, replacing them as necessary, free of charge. The recall began May 30, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42i7.
Campaign 18V262000 on NHTSA.gov
EngineMar 8, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Tiguan long wheel base (LWB) vehicles. The engine support bolts on these vehicles may not have been properly tightened.
If the engine support bolts were not properly tightened, an unexpected engine breakdown or loss of engine power may occur, increasing the risk of a crash.
Volkswagen will notify owners, and dealers will replace engine support bolts, free of charge. The recall began March 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 10F7.
Campaign 18V159000 on NHTSA.gov
Air bags, frontalFeb 9, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2018 Tiguan Limited vehicles. The front driver air bag installed on these vehicles may not be intended for use in vehicles sold in the United States. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
In the event of a crash, the incorrect air bags may not protect the driver as intended, increasing the risk of injury.
Volkswagen will notify owners, and dealers will replace the steering wheel and front driver air bag module, free of charge. The recall began May 30, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69V2.
Campaign 18V102000 on NHTSA.gov
Exterior lighting, tail lightsOct 18, 2017
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan long wheel base (LWB) vehicles. The back-up lights in the taillight assemblies may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
If the back-up lights are not bright enough, other drivers may not see the vehicle reversing, or the driver may back into an obstacle, increasing the risk of a crash.
Volkswagen will notify owners, and dealers will replace the affected inner taillight assemblies, free of charge. The recall began December 15, 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 94J9.
Campaign 17V662000 on NHTSA.gov
Representative owner complaints
284 reports, newest first.
Electrical system, Lane departure, Forward collision avoidance, Sep 24, 2025
On September 19th 2025, while driving on the highway at normal speed, the instrument cluster fuel gauge misread the fuel level and indicated that the tank still had fuel. Without any warning light or low-fuel alert, the vehicle suddenly lost power because it was actually out of gas. I was traveling with my boyfriend and our three dogs. We became stranded on the shoulder of a busy highway as vehicles passed at 70–80 mph. The outside temperature was about 85-90 at the time. This created a serious safety hazard: The cluster’s inaccurate fuel reading prevented me from knowing we were nearly empty. The engine shut down unexpectedly, leaving limited steering and braking control as we coasted to the shoulder. We were exposed to high-speed traffic and extreme heat while waiting for assistance. Additional cluster/safety issues observed: No audible turn-signal “click” or indicator sound when using the blinker. No warning chime if the car is left running when the driver exits (for example, if the ignition is on but the door is opened or the key is removed). The vehicle is out of warranty, but the dealership diagnosed a failed instrument cluster and quoted about $2,500 for replacement. Why This Is a Safety Concern: The instrument cluster provides critical driver alerts. Inaccurate fuel readings, lack of turn-signal audio, and the absence of an engine-on warning chime all reduce driver awareness and can directly lead to dangerous situations on the road. Requested Action: I urge NHTSA to investigate whether the 2018 Volkswagen Tiguan’s instrument cluster/fuel-level system and related warning features contain a design or manufacturing defect and to consider a recall or other remedy to prevent accidents or injuries.
Service brakes, Forward collision avoidance, Sep 14, 2025
Activates while driving on a flat road at random
Other or unspecified, Fuel/propulsion system, Jun 26, 2025
coolant burst and started leaking. Unable to drive car. radiator problem May be related to bad water pump. I see there was a recall.
Air bags, Jun 23, 2025
Airbag fault light is illuminated. drivers side, Fault Code: B101715 - crash sensor for side airbag, drivers side open circuit to B+ Intermittent occurred on 5/19/2025 at 56000 mile. Data from vehicle Software Number; 5Q0959655AG Software Version: 0336 Hardware Number: 5Q0959655AG Hardware Version: 004
Suspension, Wheels, Other or unspecified, Jun 10, 2025
I originally started out at World Kia in Matteson, where I was approved for a newer vehicle. But then they suddenly changed their minds and tried to put me in an older car instead. That rubbed me the wrong way, so I went to their Joliet location hoping for better service. Boy, was I wrong. Even though they had already run my credit in Matteson, they reran it again in Joliet, which made no sense and damaged my credit even more. I really needed a car at the time, so I felt pressured and couldn’t walk away. After I bought the car, it broke down shortly after, and I was never given any paperwork about its condition or inspection. They sold it to me “as-is,” but I later found out that under Illinois law, used cars must be safe and reliable for at least 15 days or 500 miles, even when sold “as-is.” My car didn’t meet that standard at all. The car has suspension issues which is very dangerous. The mechanic stated to not drive the car at all it's a safety hazard and I could cause a major accident. There is no recall on my vin#, but several other owners have had the same issues based of the information on the website. I just want some kind of resolution. I'm still responsible for the car, which is so unfair. This has caused so much stress that I have no clue what to do. please help. Best, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Air bags, Fuel/propulsion system, May 15, 2025
Seat belt light on. Car went into limp mode while on the highway. Seat belt acted like it was loose. Went for scan and it pulled up diagnostic code P0203 which is Replace Fuel injector wiring harness. Saying Cylinder 3 circuit malfunction. Also threw code P050B.
Other or unspecified, Apr 28, 2025
Our car frequently (several times per month) suddenly stops when it is coming to a STOP when the Stop/Start feature is trying to engage. We took it to the dealer, and VW replaced the starter. That DID NOT fix the problem. When the car stops, frequently at or when approaching intersections, the display says we need to stop the car immediately, and the car is stopped, making a high-pitched sound, like a dentist’s drill. This problem started well before our warranty was finished, but after going to the dealer many times (and even leaving the car with them for a considerable amount of time). We were told many times that they could not replicate the problem, and that their diagnostic tools could not find a problem. I requested help from the automaker, VW, and I was told that they only follow the dealer, even though we have had this problem many, many times, and that there was nothing they could do for us. This is a safety problem, and I have seen many similar complaints online. You need to look into this. This problem happens when driving. We cannot get it fixed, and it seems to pose a danger. When I put the date of the incident, I will put the most recent day this happened. Please note that this has happened more than 100 times, and seems to be getting worse. Please investigate with VW. This is a large problem, and it deserves an auto recall.
Fuel/propulsion system, Apr 15, 2025
I bought my 2018 Tiguan in 2021 with 20k miles on it from York Volkswagen in York, PA. I'm at 83k miles. My vehicle sporadically stops accelerating, sputters and goes into "limp" mode. ECP light comes on, engine error warning MAX RPM. Car stalls in heavy commuter highway traffic, with no shoulder to safely pull off the highway, which is terrifying and deadly. Also stalls/ hesitates in slower city traffic. Dealer initially suggested an early oil change ($130.00) thinking this might resolve this issue. THIS IS A WELL KNOWN AND WELL DOCUMENTED, EXTREMELY DANGEROUS ISSUE. I wonder how many have been killed that we don't know about with the unexpected decelerating and unable to accelerate in speeding traffic. The dealer does not acknowledge this known issue. This has been happening for months. I glad I did some research.
Fuel/propulsion system, Apr 2, 2025
I was on the freeway and my vehicle stopped accelerating and went into limp mode (almost died). I took it to the dealer and they said the codes for Fuel Injector Harness were on and so i need a new fuel injector harness. VW released an extended warranty for that but the dealer is saying the warranty is vin specific and my vehicle does not qualify. How can it not qualify if its the exact problem listed on the extended warranty? Number: VWP-23-03 (number for the warranty).
Other or unspecified, Mar 19, 2025
Panoramic Sunroof randomly exploded while my car was parked at my workplace. I parked the vehicle after 8am. My sunroof spontaneously exploded at roughly 2:30pm. A coworker had arrived seconds before the explosion, he parked his vehicle behind & across the lot. While standing by his car, the full outer glass panel forcefully ejected off of my Tiguan sunroof & flew across the parking lot before shattering into pieces. My coworker described the explosion like a gunshot. He called me out to assess the damage, glass was all over the parking lot, most of the sunroof’s lower glass panel broke off & shattered on the rear-right passenger & middle seats of my vehicle. Piles of shattered glass landed where my daughter “would have sat” if she were in the vehicle. This experience has been distressing.The thought that this could’ve happened while driving on the road or with my family is absolutely terrifying. What is tragic, is there are several documented cases & reports of a class action settlement yet no recalls or warnings of the possible dangers with Tiguan’s LED Panoramic Sunroof. I contacted the VW St. Aug. FL dealership which is where I purchased the vehicle, reported the incident, the vehicle was dropped off to be inspected the next day, (today) (their sales team confirmed no active recalls were on the vehicle). Instead of receiving assistance & escalating the hazardous report to their VW Corp.Level, I received a call from a repair tech who was rude, showed no empathy & stated that I need to come pick up my car. He stated that it would not be covered under warranty, I need to contact my insurance company to file a claim. He told me to return the loaner that I received yesterday, or he would start charging me $100/a day. I questioned his poor handling of the matter, asked if he tried to escalate the matter to a manager, or VW, he declined to & hung up on me, twice. I never received an estimate for repairs. Their GM never called back. Security cameras recorded incident.
Fuel/propulsion system, Feb 15, 2025
Car is hesitating on acceleration.
Air bags, Jan 16, 2025
Air Bag Warning Light
Fuel/propulsion system, Jan 7, 2025
2018 VW Tiguan, 65,109 miles. Unable to add fuel to the vehicle. The filler neck would back up with fuel and even on the lowest setting, the pump would click off on back pressure. Fuel would often splash out. Gas smell or odor in and around the car. When parked in the garage, the fuel odor was strong. No warning lights or check engine lights were on. Dealer replaced B Evapcanist, A C LDPump, AF Valve. Dealer charged full cost for repairs. After multiple calls to VW consumers assistance, the repair charge was covered under warranty and refunded my payment. VW should cover or repair faulty emissions controls that cause serious safety issues with gas vapors inside or around the vehicle, and/or contribute to inability to properly and safely fill the vehicle with fuel.
Service brakes, Dec 17, 2024
The 2018 Volkswagen Tiguan SE (4Motion) has approximately 75,000 miles on it. The rear driver-side brake lines failed, snapping in half, which resulted in a complete loss of brake fluid. Consequently, the vehicle was unable to stop unless the emergency brake was engaged.
Fuel/propulsion system, Nov 30, 2024
My car has been having issues since I hit 40k in 2022. Each time I took it in to Ontario Volkswagon for a diagnosis and repair they could find anything because the check engine light was not on. So they would tell me "based on milage this is the service we recommend" The dealer kept telling me its the gas your using bad gas but i only ever pump is mobil, or shell and always use 91. So by them saying that at every visit they knew what it was but failed to properly diagnose it. Fast forward to current date my car at 83k my car has stalled out several time going into limp mode on the fwy. It throws an error warning "MAX 4000 RPM" the cars check engine light turn on I am unable to accelerate and my speed starts to decelerate you can only imagine how scary this can be with your kids in the car and your car starts decelerating while the cars around you are going highway speed. Before it started with the error message the car would sputter while accelerating onto the highway then what felt like a hiccups when hitting 2000rpm And keeping it at a steady speed. After spending thousands of dollars fixing recommended services and pleading with Ontario Volkswagon the service advisor finally said volkswagon exteded the warranty on the fuel Injector wiring harness but the only way to get it repaired was if the check engine light was on and the error code for that was present at the time of service. My car obviously is experiencing the symptoms but the dealer fails to honor the warranty. This should be a standard recall on this car. My experience was a frightening one and could of gone differently if it happened at a different time of day.
Electrical system, Other or unspecified, Aug 23, 2024
Vehicle sending transmission alarms and also exit vehicle in P mode only alarm. First had issue around 25,000 miles and gear shift assembly was replaced under warranty for what I was told was a faulty sensor. Same issue returned at 100,000 miles and Volkswagon is replacing the gear shift assembly again at customers expense. I was told by Volkswagon that the car is safe to drive.
Electrical system, Jul 9, 2024
Door lock system Child trapped inside due to vehicle locking itself with keys in car after putting child in car seat and bag inside. Fire department used a slim jim through window to press unlock button; however, the vehicle would not unlock via interior door button. Fire department had to pull interior door handle to unlock, taking an additional 45 minutes to free child trapped inside. The problem has been reproduced. Without the ignition on, door locks will not attempt to unlock the vehicle unless the vehicle is already unlocked. Dealer confirmed issue and is stating there are numerous low voltage fault codes including the battery and passenger front and rear door latches. Vehicle has been inspected by the manufacturers dealer on 7/9/2024 at fire department's recommendation during incident. There were not any warning lamps, messages or other symptoms of the problem prior to or after the failure.
Other or unspecified, Jun 2, 2024
2018 Tiguan intermittently fails to accelerate. Car has stopped on highway even after pressing on acceleration peddle. Car behind me had to slam on brakes to avoid hitting rear of my car. Carfax indicates several replacement parts. Beaumont, Texas dealership revealed that previous owner insisted on having parts changed in 2022. Not inspected by manufacturer, police, insurance representatives. Inspected by dealership. There are no warning signals prior to deacceleration. Car died, dash goes black, for close to half minute and then accelerates again. This has happened 3 times since purchase date of 10/23/23. Car was not driven from January 14,2024 to May 2,2024.
Other or unspecified, Fuel/propulsion system, May 12, 2024
Same issue as reported with NHTSA CAMPAIGN NUMBER 24V110000 Fuel has flowed into evaporative emissions and has leaked out of the charcoal canister. The dealership is replacing the following parts- Fuel tank Evap canister Leak detection pump Purge Value
Lane departure, Back over prevention, Mar 18, 2024
Persistent and Dangerous Malfunction of Blind Spot Monitoring and Rear Traffic Assist The safety features of Blind Spot Monitoring and Rear Traffic Assist, designed to enhance driving safety, have unfortunately been plagued by a persistent and alarming malfunction. Despite the dealership's diligent efforts to troubleshoot the issue, the sudden and unannounced shutdown of these critical systems continues to pose a significant hazard during driving. The erratic and unanticipated shutdowns of the Blind Spot Monitoring and Rear Traffic Assist systems create an extremely hazardous situation. These systems, essential for ensuring road safety, can cease to function without any prior warning. This sudden malfunction significantly increases the potential for accidents and poses a considerable threat to the well-being of both drivers and other road users. In an attempt to rectify this unsettling problem, the dealership has made efforts to identify the root cause. However, no fault codes have been detected, leaving the issue unresolved. This persistent malfunction continues to occur on a weekly basis, further exacerbating the gravity of the situation. The ongoing malfunction of Blind Spot Monitoring and Rear Traffic Assist systems not only undermines the trust drivers place in these safety features but also compromises the overall safety of the vehicle. The inability to identify the root cause of this issue hinders the dealership's ability to provide an effective solution, leaving drivers and passengers vulnerable to the potential dangers that may arise from their sudden and unpredictable failure. The recurring and unexpected shutdowns of Blind Spot Monitoring and Rear Traffic Assist systems represent a serious concern for drivers, as they compromise the safety of both the vehicle occupants and other road users.
Steering, Feb 22, 2024
- Power steering pump PN#5QN-423-055-A, not sure if dealer kept. - Risk to both as lost all power steering in winter weather. - Yes, confirmed defective by dealer - I do not know if they did additional inspection or send to Manufacturer. - On [XXX] a yellow power steering light illuminated while driving and steering became more difficult. I took vehicle home and reached out to Volkswagen and then to local service center where I purchased. I was given a date of 2 weeks out at the Countryside, IL location and then was told the Orland Park, IL location could accept my vehicle on [XXX] which when I started the vehicle and the yellow light was now red and had completely lost power steering. I had vehicle dropped off in early AM. I was told they cannot provide a loaner because they are all out because they have so many vehicles in for repair. I did not get any response about situation for over a week and after few calls a week and half later I was told the rack and pinion needs to be replaced & the part is backordered & not expected until March 7, 2014. Could not guarantee because were unaware of quantity & how many need to be fixed before as 1st come 1st served. The service advisor told me they have been experiencing many issues with power steering, engine, turbo, timing chain errors, and a # more of issues throughout their lineup. I asked a percentage and he stated 30-40%, this shocked me completely. He calmly said that they produce so many vehicles that this is a low #? I reached out to Countryside, IL told them that I need a vehicle it the interim after negotiation they finally agreed to transfer vehicle to their location and provide a loaner. I was required to to get vehicle there myself on [XXX] I was not able to start vehicle because battery was dead, after jump still red light no power steering. Was told that typically they don't do transfers and would have to diagnose again. I received car back on [XXX] have less than 10 miles seems ok4now INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Parking brake, Feb 17, 2024
While slow8ng to a stop the emergency brake is activating. Auto start stop malfunction warning appears on dash. Takes a minute to get the emergency brake to release. Happened several times in 2 days.
Engine, Feb 1, 2024
The contact owns a 2018 Volkswagen Tiguan. The contact stated while driving approximately 55 MPH, the vehicle started to lose motive power, with an abnormal sound coming from the engine compartment. The contact stated there were several unknown warning lights illuminated. The contact was able to exit the highway however, the vehicle failed to accelerate above 20 MPH. The contact drove back to the residence, shifted into park(P) and turned off the vehicle. The contact not driven the vehicle since parking the vehicle. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 44,000.
Steering, Jan 17, 2024
My 2018 Tiguan won’t turn on. The dash says, “Steering Lock Fault. Stop!” I towed it to the dealership and they replaced the steering column. Four days later it happened again while I was in the middle of the city at night and couldn’t go anywhere. This is a safety hazard because it could mean even after a repair, it can continue to lock up and not turn on out of no where. Both times there was never any warning given anywhere by the vehicle that this could happen. Just out of the blue it decides not to turn on and gives me that message.
Power train, Vehicle speed control, Engine, Jan 15, 2024
On multiple occasions, while driving on the highway, subject vehicle displayed check engine light and EPC light at random intervals and an alarm saying exceeded 4000 came on. RPM's were not over 4000. Speed and acceleration severely limited making it dangerous to pull over on the highway in traffic. Had to pull car over and restart engine. This has happened numerous times. Also experienced shaking and skipping or missing of transmission. The car has also had the engine stall or stop when at red light or stopped forcing restart of engine.