2018 Acura MDX
Problems, recalls and owner-reported issues
Engine is the leading concern among 166 owner complaints filed for this model year. This is the 11th highest complaint count among 24 MDX model years with reports.
Of the 2018 reports, 3 involved a crash and 4 involved a fire. 3 people were injured.
What owners report most often
Recalls and investigations
Structure, frame and membersJun 4, 2026
American Honda Motor Company (Honda) is recalling certain 2016-2022 Honda Pilot, 2017-2023 Ridgeline, 2019-2023 Passport, and 2014-2020 Acura MDX vehicles that were sold in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. The rear subframe may corrode at the suspension mounting points, which can result in rear suspension component failure.
Failure of rear suspension components, such as the rear control arm, can cause a loss of vehicle handling and control, increasing the risk of a crash or injury.
Dealers will inspect the rear subframe and install a rear subframe reinforcement kit and, as necessary, repair or replace the rear subframe components, free of charge. Interim letters notifying owners of the safety risk were mailed July 27, 2026. Additional letters will be sent once the final remedy is available, anticipated in the fall of 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are AOU and AOT. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning June 10, 2026.
Campaign 26V365000 on NHTSA.gov
Air bags, sensor, occupant classification, front passengerMay 21, 2026
Honda (American Honda Motor Co.) is recalling certain 2018-2021, 2023 Acura TLX, 2019-2024 RDX, 2017-2020, 2022-2026 MDX, 2017-2021, 2023, 2025 Honda Ridgeline, 2017-2022 Pilot, 2019-2021 Passport, 2018-2026 Odyssey, 2019-2022 Insight, 2019-2021 HR-V, 2018-2020 Fit, 2020-2022 CR-V Hybrid, 2017-2022 CR-V, 2017-2018, 2021 Civic Type R, 2017-2021 Civic hatchback, 2016-2020 Civic coupe, 2016-2022 Civic, 2017-2022 Accord Hybrid, and 2016-2022 Accord vehicles. The front passenger seat weight sensor may crack and short circuit, which can cause the air bags to deploy unintentionally during a crash.
Air bags that deploy unintentionally during a crash increase the risk of injury.
Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed July 7, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are BOL, WO9, OOA, WOM, XOH, NOC, POD, BOE, UOF, POB, EOG, AOI, QO8, TOJ, DO7, and SOK. This recall expands previous NHTSA recall number 24V064. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 29, 2026.
Campaign 26V332000 on NHTSA.gov
Exterior lightingApr 17, 2025
Honda (American Honda Motor Co.) is recalling certain 2014-2020 Acura MDX vehicles. Moisture may enter the tailgate lid light assembly and wiring harness, which can cause the interior and exterior lights to fail, including the lid lights, position lights, license plate lights and taillights.
Vehicle lights that fail to illuminate can decrease visibility and increase the risk of a crash.
Dealers will inspect the wiring and install a fuse harness, replace the lid light, and repair the body dust sealer, as necessary, free of charge. Owner notification letters were mailed May 30, 2025. Owners may contact Acura's customer service at 1-800-382-2238. Acura's number for this recall is FLI. Vehicles included in this recall that were previously repaired under NHTSA recall number 19V-256 will need to have the new remedy completed.
Campaign 25V259000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpDec 18, 2023
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.
Campaign 23V858000 on NHTSA.gov
Engine and engine cooling, engine, hard parts internal/mechanicalNov 13, 2023
Honda (American Honda Motor Co.) is recalling certain 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2016 and 2018-2019 Pilot, 2017 and 2019 Ridgeline, and 2018-2019 Odyssey vehicles. Due to a manufacturing error, the connecting rod bearing in the engine may wear and seize, damaging the engine.
A damaged engine may run improperly or stall while driving, increasing the risk of a fire, crash, or injury.
Dealers will inspect and repair, or replace the engine as necessary, free of charge. Owner letters were mailed March 28, 2024. 2016-2017 Acura MDX owner letters were mailed November 1, 2024. 2016-2020 Acura MDX owner letters are expected to be mailed in mid-December 2024. Honda began mailing owner notification letters as of March 18, 2024. 2015-2016 Acura owner letters are expected to be mailed mid-December 2024, 2018 Acura TLX owner letters are expected to be mailed the end of March/early April 2024, 2019 Acura TLX owner letters are expected to be mailed mid-May 2024, 2020 Acura TLX owner letters are expected to be mailed mid-June 2024, and 2016-2020 Acura MDX owner letters are expected to be mailed January 27, 2025. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for these recalls are XG1 and GG0.
Campaign 23V751000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, belts and associated pulleysApr 12, 2019
Honda (American Honda Motor Co.) is recalling certain 2018-2019 Acura MDX and Honda Pilot vehicles and 2019 Acura RLX, RLX Sport Hybrid, TLX and Honda Odyssey and Ridgeline vehicles. The timing belt teeth may separate from the belt.
Teeth separation from the timing belt may result in an engine stall, increasing the risk of crash.
Honda will notify owners, and dealers will inspect the vehicle and replace any affected timing belt free of charge. Vehicles receiving a replacement timing belt will also have the engine inspected and any damaged components will be replaced for free. The recall began June 7, 2019. Honda owners may contact customer service at 1-888-234-2138. Honda's number for this recall is L4M. Acura owners may contact customer service at 1-888-234-2138. Acura's number for this recall is Z4L.
Campaign 19V298000 on NHTSA.gov
Exterior lighting, tail lightsMar 28, 2019
Honda (American Honda Motor Co.) is recalling certain 2014-2019 Acura MDX and 2017-2019 Acura MDX Sport Hybrid vehicles. Moisture may enter the tailgate lid lights, possibly causing a loss of the tailgate lid lights and the taillights.
Loss of the taillights reduces the vehicle's visibility, increasing the risk of crash.
Acura will notify owners, and dealers will modify the tailgate lid lights and install updated gaskets and a wiring sub-harness or will replace both tailgate lid lights. The repairs will be performed free of charge. The recall began May 7, 2019. Owners may contact Acura customer service at 1-888-234-2138. Acura's number for this recall is M49.
Campaign 19V256000 on NHTSA.gov
Fuel system, other, delivery, fuel pumpJan 29, 2019
Honda (American Honda Motor Co.) is recalling certain 2016-2018 Acura MDX, 2015-2019 Acura TLX and 2015-2017 Honda Accord vehicles, equipped with a 3.5L V6 engine. Particulates in fuel may adhere to the internal components of the fuel pump, reducing its performance.
Reduced fuel pump performance can result in an engine stall, increasing the risk of crash.
Honda will notify owners, and dealers will update the fuel injection engine control unit (FI-ECU) software and, if necessary, replace the fuel pump, free of charge. The recall began March 25, 2019. Owners may contact customer service at 1-888-234-2138. Acura's recall number for this recall is P3W. Honda's recall number for this recall is N3X.
Campaign 19V060000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperNov 1, 2018
Honda (American Honda Motor Co.) is recalling certain 2017-2019 Acura MDX, 2017-2018 Acura MDX Sport Hybrid, 2018-2019 Honda HR-V and Honda Odyssey, and 2016 Honda HR-V vehicles. The rear brake caliper pistons may have an insufficient coating, causing gas pockets to form, reducing brake performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
A reduction of braking performance increases the risk of a crash.
Owners will be notified, and Honda or Acura dealers will bleed the brakes, free of charge. The recall began December 11, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are C31 and L30.
Campaign 18V777000 on NHTSA.gov
SeatsApr 5, 2018
Honda (American Honda Motor Co.) is recalling certain 2018 Honda Pilot and Ridgeline vehicles and 2018 Acura MDX vehicles. The front driver and passenger powered seats in the Honda vehicles and the driver powered seats in the Acura vehicles may have been assembled with improperly manufactured rivets. In the event of a crash, the rivets can break causing the seats not to be secured to the floor. As such, these vehicles may fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
In the event of a crash, if the seat does not remain secured to the floor, the seat occupant has an increased risk of injury.
Honda will notify owners, and dealers will replace the driver seat frame assembly in Acura MDX vehicles, and replace the driver and front passenger seat slide rail frames in Honda Pilot and Ridgeline vehicles, free of charge. The recall began May 30, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall is D0S, and T0T.
Campaign 18V221000 on NHTSA.gov
Representative owner complaints
166 reports, newest first.
Exterior lighting, Oct 15, 2022
Inner taillight on passenger side of vehicle not working. According to an independent service center, there is a faulty seal and water/moisture in inner taillight housing.
Power train, Engine, Oct 12, 2022
The contact owns a 2018 Acura MDX. The contact stated while driving at an undisclosed speed, the vehicle stalled. Additionally, the contact was unable to shift into park (P) or into neutral (N) as the gear shifter became stuck into drive (D) position. The contact stated as he turned off and restarted the vehicle several times, the gear shifter responded as needed. Several unknown warning lights were illuminated. The vehicle was taken to the local dealer who informed the contact that they could not duplicate the failure. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number:19V298000 (Engine and Engine Cooling). The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 44,000.
Forward collision avoidance, Sep 10, 2022
2018 purchased a little more than a month ago as a certified used Acura. Twice now we have been overridden by the automatic forward collision detecting something in front when NOTHING was there. Once on the freeway went from 70mph to 15 quickly and almost got rear ended. Just now on city street car stopped in the middle of intersection while turning left and overrides driver pressing gas pedal in both cases. Makes us scared to drive suv further and we have turned off that feature to see if it still happens.
Power train, Vehicle speed control, Jun 17, 2022
Gas petal is very touchy. It accelerates to fast even when you try to barely push the petal. And causes to shift hard.
Power train, Engine, Apr 18, 2022
On a regular basis, if accelerating to cross an intersection, car stops or hesitates for several seconds. We have almost been hit by cars several times in the past year. Dealership states everytime i have it serviced, they are unable to replicate and they have never heard of this. In a 5 minute internet search I have found many references to the same issue.
Power train, Vehicle speed control, Mar 14, 2022
When trying to accelerate after braking the vehicle has a MASSIVE hesitation where it just sits there doing nothing literally for a solid second. Not only being very frustrating it's IMO very dangerous. If I'm at a yield and then need to merge quickly, if I'm getting on a highway from a parking lot, if I'm trying to switch lanes in traffic, etc etc the vehicle just bogs down and does nothing for that 1-2 seconds. Drive the vehicle normally, apply the brakes and then right away take your foot off the brake and accelerate. You don't have to mash the accelerator, even with light to moderate pressure you will notice that lag where the vehicle is just sitting there with zero power. If you do accelerate moderately or hard after a second or 2 of doing nothing it will just completely jerk into motion. Does the same thing in all modes, it's actually worse in Sport and Sport+ mode because you get more power after the hesitation After braking moderately hard from 40mph to 15mph because someone cut in front. Then I changed lanes and had to accelerate because that other lane was going quite a bit faster. Hit the gas and nothing for what seemed like the longest 1.5 seconds until the thrust came back online Pattern: From Stop --> Accelerate for about approx 20 MPH -->Release the gas pedal and immediately apply the gas pedal. Another pattern: Travel in about 40 MPH, apply the brakes to a speed below 20 MPH and apply gas pedal. Consulted with the dealer multiple times and they think this is normal for 2018 MDXes. But it is indeed a safety concern. The dealer said they applied TSB 20-015 TCM update and it still has not resolved the problem. THIS IS A HUGE SECURTY ISSUE and DANGER HAZZARD. The issue happens every day. Below reported date is the latest occurrence.
Steering, Mar 2, 2022
The contact owns a 2018 Acura MDX. The contact stated while driving 10 mph and making a left turn, the steering wheel was hard to turn and it was shaking. The contact took the vehicle to the dealer but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 49,000.
Forward collision avoidance, Feb 25, 2022
My vehicle has similar behaviors to the most recent investigation that is happening with the investigation of the Honda Accord and CRV noted in this article: https://static.nhtsa.gov/odi/inv/2022/INOA-PE22003-5540.PDF. On a handful of times while driving on the freeway, my car has unexpectedly decelerated when passing another vehicle, or on a curve the adaptive cruise control slows the vehicle down. On one occasion, the car suddenly applied the brakes and slowed us down at least 10mph. In any of these instances, I have not had anyone following, but could have caused issues if there was.
Vehicle speed control, Feb 16, 2022
When the car accelerator pedal is pressed, from either a stop or slowly rolling from a stop, there is no response from the vehicle, no transmission downshift, no sounds - it just sits as if the car is off for 1-3 seconds and THEN accelerates/lunges. This happens everyday, intermittently throughout depending on where we are driving and the number of stops/turns but it is repeatable. This is a safety concern when attempting to turn left when there is oncoming traffic. I have reported this to the dealership of purchase 3-4 times and have been told there is nothing wrong with the vehicle.
Electrical system, Exterior lighting, Feb 2, 2022
Brake light is not working properly, I was pulled over with a warning
Other or unspecified, Jan 13, 2022
When driving at highway speeds, intermittently and unpredictably, the throttle control will become unresponsive and RPMs will drop to minimum levels. This causes the vehicle to rapidly decelerate, creating an incredibly dangerous situation. When this occurs, the gas pedal becomes unresponsive and has no control over the RPMs or speed of the vehicle. This has happened approximately 6 times and each time has resulted in trailing vehicles to have to perform evasive maneuvers to avoid hitting our car from behind. We have brought the car in to an Acura service center on 2 occasions with no resolution, even though the service advisor has stated that she has received this complaint on numerous occasions from owners of this model and year vehicle.
Power train, Dec 20, 2021
Car miss shifts especially in the 25 to 40 mph range. Sometimes hesitates when taking off. Also stays in one gear and will not upshift when entering the Freeway. Very dangerous. I found numerous complaints on the web in reference to these problems, but still no recall??? Have told the dealership about these problems with every service, but they said that there is nothing wrong.
Electrical system, Engine, Fuel/propulsion system, Dec 6, 2021, crash, fire
In San Diego on 11/15/2021, my daughter side swiped a parked vehicle in residential area driving about 30 miles. No airbags deployed. A minute later the car stopped and would not start and started to have smoke and flames come from under hood and through inside windshield and dash. My daughter was able to get out and take her 3 year old son out of his carseat and run for their lives as the car completely became engulfed in flames.Thank God they made it out alive. Police and Fire department showed up. Car was a total loss, everything was burnt. One day the Acura MDX fires will take someone's life. Called Hoehn Acura in Carlsbad Ca and sent service manager Skip about 12 pictures of the completely burnt vehicle. He never returned my calls after leaving several messages. Also left message with general manager and no return call. They don’t care. They only appear interested when you are buying the vehicle. I did file a claim with Acura corporate office and still no word from them either. I have read many cases about the MDX going up in flames for no reason, even in the driveway or drive in your neighborhood. Not sure why they have not recalled this or tried to solve the issue. I am asking for someone to look into this as this is not an isolated incident before lives are lost. Once I get police report I will also send you pictures as well. Thank you.
Power train, May 22, 2021
This is the exact problem I am experiencing: https://carbuzz.com/news/some-acura-rdx-and-mdx-owners-have-a-troubling-problem https://www.carcomplaints.com/news/2020/acura-mdx-and-rdx-acceleration-problems-lawsuit.shtml https://www.wirtzlaw.com/2020/04/19/defects-in-2016-2017-2018-2019-and-2020-acura-mdx-and-rdx-cause-acceleration-problems-are-subject-to-california-lemon-laws/#:~:text=Model%20years%202016%2C%202017%2C%202018%2C%202019%2C%20and%202020,neutral%2C%20and%20engines%20that%20stall. Transmission slip: sudden hesitation on acceleration, sudden deceleration then acceleration on low speed, 'hiccup' on transmission shifting The issue happened since day one I leased the car. At the first oil change service, I reported to the dealership. The dealer performed transmission check and told me everything was 'normal'. However the issue has become persistent and more obvious - it now happens every time I drive. I now feel the sudden acceleration, and decelerationI makes it very dangerous to drive.
Electrical system, Fuel/propulsion system, Jan 27, 2021
MULTIPLE TIMES I HAVE BEEN TRAVELING ON THE HIGHWAY AND MY CAR WOULD SUDDENLY DECREASE IN SPEED AND STALL OUT. I WOULD GO FROM 75MPH TO 45MPH VERY QUICKLY. IT WOULD THEN SUDDENLY ACCELERATE AGAIN AND GO BACK TO NORMAL. THIS IS EXTREMELY DANGEROUS AND COULD LEAD TO A DEADLY ACCIDENT.
Power train, Engine, Aug 31, 2020
TICKING NOISES COMING FROM ENGINE. CONFIRMED WITH DEALER ACURA IS LOOKING INTO THIS. I'M ALSO EXPERIENCING BRIEF LOSS OF POWER DEALER STATES THIS IS ASSOCIATED WITH ENGINE.
Visibility/wiper, Jul 22, 2020
I WAS DRIVING DOWN A STATE ROAD. NO VEHICLES OR OVERPASSES WERE NEARBY. SUDDENLY MY SUNROOF SHATTERED.
Structure, Other or unspecified, Fuel/propulsion system, Mar 22, 2020, fire
MY VEHICLE WAS PARKED UNDER MY CAR PORT IMMEDIATELY AFTER RETURNING FROM THE GROCERY STORE. AS I WAS UNLOADING THE CAR I SAW AND SMELLED SMOKE WHICH THEN ERUPTED INTO A FIRE COMING FROM THE ENGINE COMPARTMENT. WE CALLED 911 AND WHEN THE FD ARRIVED THE CAR WAS TOTALLY ENGULFED AS WAS MY BUILDING. SUSPECT FUEL LINE LEAK. INSURANCE COMPANY INVESTIGATING. FD SAYS ACURA MDX WAS CAUSE OF FIRE. DANGEROUS SITUATION AS NO PRIOR INDICATORS FROM VEHICLE, RECALLS, ETC.. PHOTOS AVAILABLE IF NEEDED. IF GONE UNNOTICED, ENTIRE STRUCTURE COULD HAVE BEEN LOST.
Other or unspecified, Dec 2, 2019
EARLY THIS MORNING I WAS CLEANING SNOW ON THE ROOF OF MY CAR WITH A SNOW BRUSH. WHEN I FINISHED I PROCEED TO SEAT IN THE DRIVER SEAT TO DRIVE OFF TO WORK AND I DIDN'T REALIZE I HAD GLASS ON MY SEAT AND I SAT ON IT. I LOOKED UP AND NOTICED MY SUNROOF GLASS WAS SHATTERED WITH A HOLE IN THE MIDDLE OF THE GLASS. THE OUTSIDE TEMPERATURE WAS IN THE HIGH 20'S AND I USED THE SAME SNOW REMOVAL BRUSH ON THE SAME CAR LAST YEAR!
Power train, Service brakes, Sep 24, 2019
6 MONTHS AFTER DELIVERY OF MY VEHICLE I STATED NOTICING A JERKING WHEN MY TRANSMISSION SHIFTS. I HAVE TAKEN MY VEHICLE TO THE DEALER INDICATING MY CONCERN. EACH TIME THE DEALERS SAID THE COULD NOT DUPLICATE. THE PROBLEM CONTINUES. THE SECOND ISSUE HAS TO DO WITH MY BRAKES . ON 9/23/2019 MY BRAKES STARTED EMITTING A LOUD PERSISTENT SQUEAK. I AM SCHEDULING AN APPOINTMENT WITH MY DEALER. MY VEHICLE IS A LITTLE MORE THAN A YEAR OLD AND IT SEEMS TO ME THAT AT 30,000 MILES CONSTITUTE PREMATURE BRAKE WARE.
Electronic stability control (ESC), Service brakes, Sep 24, 2019
MERGING ONTO A 6 LANE HIGHWAY, SPECIFICALLY THE 3 NORTHBOUND LANES, THE COLLISION MITIGATION BRAKING SYSTEM ACTIVATED SUDDENLY. I WAS MOVING FROM THE RIGHT LANE TO THE MIDDLE LANE ACCELERATING AS NEEDED TO MAINTAIN THE APPROPRIATE SPEED WITH THE MIDDLE LANE. AS I BEGAN TO EASE OFF THE ACCELERATOR, THE CMBS SLAMMED ON THE BRAKES. SPEED WENT FROM 60 TO 25MPH ON A CONGESTED HIGHWAY AT RUSH HOUR. THE CAR BEHIND ME SWERVED TO AVOID. I FRANTICALLY STOMPED ON THE GAS PEDAL TO TRY TO KEEP GOING, EVENTUALLY THE CAR STOPPED BRAKING AND I CONTINUED. THE CAR IN FRONT OF ME WAS A FEW HUNDRED FEET AWAY AND NOT BRAKING AT THE TIME THIS HAPPENED. TIME OF DAY WAS JUST BEFORE SUNRISE.
Service brakes, Sep 23, 2019
I WAS TRAVELING ABOUT 35-40 MPH APPROACHING A SIDE STREET TO THE RIGHT. THE CAR IN FRONT OF ME SLOWED TO TURN RIGHT. THE 'BRAKE' LIGHT FLASHED AS IT TYPICALLY DOES. I SLOWED BUT DID NOT STOP SINCE THE CAR IN FRONT OF ME WAS CONTINUING IT'S TURN AND MOVING AWAY FROM ME. THERE WAS A CAR AT THE STOP SIGN ON THE SIDE STREET WAITING TO TURN ONTO THE ROAD I WAS TRAVELING. AS THE CAR IN FRONT OF ME WAS COMPLETING ITS TURN MY CARS BRAKING SYSTEM ENGAGED AND BROUGHT THE VEHICLE TO A COMPLETE STOP IN FRONT OF THE CAR ON THE SIDE STREET WITH NO VEHICLES IN FRONT OF ME. THE DEALER SAYS THERE ARE NO ERRORS RECORDED ON THE COMPUTER SYSTEM AND THEY COULD NOT DUPLICATE WHAT HAPPENED.
Visibility/wiper, Sep 21, 2019
THERE IS A PROBLEM WITH THE PASSENGER FRONT WINDSHIELD. IT'S BLURRY ALONG THE EDGE AND HARD TO LOOK OUT ESPECIALLY TO CHECK FOR ON COMING TRAFFIC FROM THE RIGHT SIDE. IT IS A HAZARD TO DRIVE AND SEE PROPERLY OUT THAT WINDOW.
Other or unspecified, Jul 8, 2019
I AM HAVING CONTINUAL ISSUES WITH THE INFOTAINMENT SYSTEM (RADIO, AIR CONDITIONING, NAVIGATION, ETC.). THE ISSUES HAVE CONTINUED TO WORSEN OVER TIME DURING MY SHORT TIME OF OWNERSHIP. THE ISSUES INCLUDE, THE ENTIRE OPERATING SYSTEM FREEZING, THE NAVIGATION SCREEN NOT ALTERNATING BETWEEN DAYTIME AND NIGHTTIME BACKGROUNDS (WHICH CAUSES VISION ISSUES IN THE EVENINGS - IT IS CURRENTLY STUCK ON DAY WHICH IS BRIGHT), THE BACK-UP CAMERA STAYING ON WHILE DRIVING THE VEHICLE FORWARD (THIS INCLUDES ALMOST UP TO 2 MILES AT ONE POINT), THE SYSTEM COMPLETELY TURNING OFF WHILE DRIVING AND NOT TURNING BACK ON, AND THE SYSTEM TRYING TO REBOOK CONITNUOUSLY WHILE DRIVING MULTIPLE TIMES AND NOT ABLE TO REBOOT. THERE HAVE NOW BEEN TWO TIMES WHERE I NEED TO PULL OFF THE ROAD, TURN THE CAR OFF, AND TURN IT BACK ON TO GET THE INFOTAINMENT SYSTEM BACK ON AND TO BE ABLE TO FUNCTION. I HAVE BEEN TOLD BY THE DEALERSHIP AND ACURA CLIENT RELATIONS I WOULD STILL HAVE TO WAIT FOR THE OTA. NO OTHER OPTIONS OR RESOLUTIONS ARE AVAILABLE OR BEING OFFERED. I HAVE MADE REQUESTS TO THE DEALERSHIP AND DIRECTLY TO ACURA CLIENT RELATIONS TO HAVE THE SYSTEM REPLACED AS IT HAS BECOME A SAFETY ISSUE. ACURA CLIENT RELATIONS STATED THEY WOULD NOT OFFER THAT AS AN OPTION. WHILE MY CAR WAS BEING LOOKED AT PREVIOUSLY, I WAS GIVEN ANOTHER ACURA MDX ON TWO OCCASSIONS AND DID NOT HAVE THE SAME ISSUES I AM EXPERIENCING WITH THE MDX THAT I OWN. I ASKED TO BE ESCALATED TO THE NEXT LEVEL OF LEADERSHIP AND I WAS INFORMED THAT EVEN IF MY ESCALATION REQUEST WERE TO BE REVIEWED, THE MANAGER HAS THE RIGHT WHETHER OR NOT THEY WOULD RESPOND. THIS WAS INAPPROPRIATE AS IT IS DISCOURAGING CONSUMERS IN TRYING HAVE THEIR CONCERNS HEARD. AT THIS POINT, AMERICAN HONDA MOTOR CO. D/B/A ACURA C/O ACURA IS NOW AVOIDING CONSUMERS TRYING TO GET THESE ISSUES RESOLVED.
Visibility/wiper, Jun 28, 2019
THE FRONT WINDSHIELD IS DISTORTED ON THE RIGHT AND LEFT SIDE. THE DISTORTION MAKES IT HARD TO SEE THINGS CLEARLY AND MAKES ME FEEL DIZZY WHEN DRIVING. IT'S LIKE LOOKING THROUGH AN HOURGLASS. THERE HAVE BEEN SEVERAL TIMES I HAVE HAD DIFFICULTY PARKING BECAUSE OF THIS ISSUE. I ALMOST HIT A CAR IN A PARKING LOT BECAUSE OF IT.