2023 Chevrolet Equinox
Problems, recalls and owner-reported issues
Fuel/propulsion system is the leading concern among 95 owner complaints filed for this model year. This is the 18th highest complaint count among 21 Equinox model years with reports.
Of the 2023 reports, 4 involved a crash. 3 people were injured.
What owners report most often
Recalls and investigations
Child seat, vehicle latch anchorMay 11, 2023
General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
The inability to install a child seat with the LATCH anchorage bars could result in an unsecured child seat, increasing the risk of injury in a crash.
Owners are advised to install child seats using the vehicle's rear seat belts until the remedy is complete. Dealers will inspect the latch anchorage bars, and remove and replace the finish, as necessary, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232403240.
Campaign 23V339000 on NHTSA.gov
Air bags, sensor, occupant classification, front passengerDec 15, 2022
General Motors, LLC (GM) is recalling certain 2023 Chevrolet Equinox and GMC Terrain vehicles equipped with ventilated front passenger seats. The Occupant Classification System may not properly disable the front passenger air bag when there is a small child or child restraint detected in the seat.
In the event of a crash, a front passenger air bag that deploys with a child or infant in the front passenger seat can increase their risk of injury.
Dealers will replace the passenger presence system, free of charge. Owner notification letters were mailed January 24, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222388911.
Campaign 22V929000 on NHTSA.gov
SeatsSep 29, 2022
General Motors, LLC (GM) is recalling certain 2022-2023 Chevrolet Equinox and 2022 GMC Terrain vehicles. The driver's seat may have a stripped or loose bolt at the seat frame height-adjust pivot.
A seat with a missing or loose bolt may not properly restrain the occupant in a crash, increasing the risk of injury.
Dealers will inspect the driver's seat and replace the seat cushion frame, if necessary, free of charge. Owner notification letters were mailed on November 4, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GMC's number for this recall is N222377890.
Campaign 22V724000 on NHTSA.gov
Representative owner complaints
95 reports, newest first.
Engine, Fuel/propulsion system, Forward collision avoidance, Oct 27, 2024
No
Fuel/propulsion system, Oct 25, 2024
The car while driving suddenly died. The error code is related to the fuel pump, which I now understand had a recall for the 2 previous years. The dealership does not know when a replacement part might be available.
Fuel/propulsion system, Oct 22, 2024
On 9/23/24 I was turning into a gas station going up a bit but of an incline and my car died, reduced engine power light came on as well as check engine light. Tried restart car and it would not start. Let vehicle sit for some time and it started and ran fine, the next day I took off it into the dealership and was told diagnostic indicates my fuel pump needs replaced, I replaced my fuel pump and the car ran fine until October 5, 2024 was driving down the highway at about 65mph when my vehicle lost power, I was able to pull off the road by coasting. Tried to start vehicle no power, engine power reduced light back on as well as check engine light. I was left stuck on the road waiting on a tow truck to take my vehicle back to the dealership that worked on it previously after contacting Chevy it was determined my fuel system failed and the part needed us on back order.
Fuel/propulsion system, Aug 27, 2024
Car lost power on highway. Driving 65 MPH upon exiting ramp, got a check engine light and immediately a message saying reduced engine power. Car went to a speed of about 45 MPH IMMEDIATELY. Thankfully I was able to exit the highway having been ON THE RAMP. I was still able to drive the car on reduced power, had to turn on the hazard and the car was unable to go over 20 MPH. Took it to firestone and was notified that there was a fuel pump issue. Car only had 29000 miles. I know several people this happened to. An absolute joke, these should be recalled.
Fuel/propulsion system, May 24, 2024
February-March 2024 the car would stall when trying to accelerate. April 2024 while driving to the store, the vehicle reduced speed and went into power save mode, and the check engine light appeared. I took it to the dealer on a Monday morning and from their diagnosis they reported nothing was wrong. They stated I pretty much had to wait until the car went out before they can figure out what's wrong. May 2024 while reversing and then putting the vehicle in drive, the car begin to lose power and a message appeared saying switch to neutral. After parking and turning the car off, then turning it back on, it hardly wanted to turn on and the message appeared again to put the car in neutral.
Fuel/propulsion system, May 7, 2024
Fuel pump quit on 12/24/23. Dealer had vehicle four months while GM designed new pump. Notified vehicle was ready but later same day was notified the catalytic converter was bad - one ordered. Another week. Picked up vehicle mid April 24 and drove about three miles and warning light came on. Returned to dealer, mechanic made adjustments and said all fixed. Been dealing w/GM for buy back or higher trade in. Battle all the way. Bought as tow vehicle with RV. About to leave on 2 to 3,000 mile trip. Do not trust Equinox and want to return/trade for another Equinox or Blazer. Have also looked at Ford products. BTW I was in the inside lane of a busy four lane highway when this happened and speed reduced to about 5 miles per hour. People love their horns when you try to get in outside lane in heavy traffic.
Electrical system, Mar 13, 2024
My car is having serious problems regarding its touch screen. 3 times a week the screen stops working and the car audio makes an unbearable noise. It doesn't allow me to use the GPS, it doesn't allow me to take calls and it presents problems in terms of technology.
Fuel/propulsion system, Mar 7, 2024
This vehicle stalled on a road blocking entrance to a People’s Gas Facility. It was towed to Webb Chevy and determined that the high pressure fuel pump failed and needs replacement. The part is unavailable
Fuel/propulsion system, Mar 7, 2024
This vehicle stalled on [XXX] without any prior warning while driving in Chicago. It was towed to Webb Chevy in Oak Lawn and it was determined that the high pressure fuel Pump failed. The part is and continues to be unavailable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Fuel/propulsion system, Mar 7, 2024
This vehicle stalled on an Expressway without any prior warning. It was taken to Webb Chevrolet in Oak Lawn Ill. That was [XXX]. It was determined that it needed a High pressure fuel pump. The part was and continues to be unavailable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Fuel/propulsion system, Feb 28, 2024
This is fleet vehicle. Driver was traveling on the freeway at approximately 70MPH. The vehicle began to slow down and warning light came on. Vehicle would not exceed 35 MPH. Diagnosis provided by Courtesy Chevy - Malfunctioning fuel pump. Part has been on back order since November 2023.Delivery of part Unknown
Fuel/propulsion system, Feb 28, 2024
This is a fleet vehicle. Driver was traveling approximately 45 MPH when the vehicle began to slow down and then stall.
Seats, Other or unspecified, Feb 4, 2024
We bought the car in July 2023. We had it for a month then it started to smell like mildew and mold. It permeated into our clothes. We took it to the dealership and they had the car for about two months. When we got it back it smelled like strong soap, but after a week or two it started to smell again. We took it back again. This time they used Ionize. That lasted two days and it smells again.
Electrical system, Jan 24, 2024
Battery wil not charge or stay charged. Battery have been replaced twice the issue presist.
Service brakes, Jan 22, 2024
TOTAL LOSS OF BRAKES. PEDAL WENT TO FLOOR ON DOWN HILL GRADE. GOT VEHICLE STOPPED. 8600 MILES ON VEHICLE. WE ARE WAITING FOR BACK ORDERED PART. A MONTH WAIT TILL AVAILABLE.
Engine, Jan 19, 2024
Check engine light on after picking it up from dealership.
Other or unspecified, Jan 19, 2024
my vehicles OnStar and connected applications associated with remote access to vehicle has Created a Geo fence and automation to my home which had a breach causing my vehicle to be stolen in my house and all devices within the access
Engine, Fuel/propulsion system, Jan 10, 2024
Traveling 75 mph on a 3-lane highway when the car jerked (as if it was downshifted), started to rattle, and then ultimately a CE came on with the "Engine Power Reduced" warning on the dash. After a few close calls trying to merge over to the breakdown lane, I was able to rest safely and call for a tow. Unable to turn the car over after a few attempts, the car finally started back up after 5 seconds of cranking. Tow to certified Dealer where they confirmed 4 codes were being presented by the car. The codes are: P0089 - fuel pressure regulator performance P00C6 - fuel rail pressure low during engine cranking P228C - fuel pressure regulator 1 low pressure P0171 - fuel trim system lean The Dealer was unable to replicate the issue and is unable to fix or repair any part. Clearly, there is an issue with the Fuel Pump in these '23 Equinox's - just like the past model year!
Service brakes, Hydraulic, Service brakes, Air, Jan 5, 2024
The contact owns a 2023 Chevrolet Equinox. The contact stated while driving 70 MPH, the brake pedal depressed to the floorboard and the vehicle failed to come to a complete stop. The check engine, ABS, and traction control warning lights appeared on the instrument panel. Despite the failure, the contact managed to coast the vehicle home and used the parking brake to stop the vehicle. Due to the failure, the vehicle was towed from the residence to the dealer. The contact was informed that the ABS valve kit was defective and needed to be replaced; however, the part needed to repair the vehicle was on backorder. The manufacturer was notified of the failure but offered no assistance. The vehicle remained in the possession of the dealer. The failure mileage was approximately 10,002.
Other or unspecified, Dec 31, 2023, crash
When auto stop is engaged and letting off the brake the vehicle jumps forward when the engine starts again. In previous vehicles with this feature the vehicle never "jumped" forward.
Fuel system, Gasoline, Dec 11, 2023
The contact owns a 2023 Chevrolet Equinox. The contact stated that while driving at 45 MPH and exiting a ramp to merge onto the highway in oncoming traffic, the contact depressed the accelerator pedal and the vehicle failed to respond as intended. The contact stated that the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the residence. The vehicle was then towed to the dealer where it was diagnosed with a failed high-pressure fuel pump module. The vehicle was not repaired. The contact was informed that the parts to complete the repair were unavailable. The manufacturer was made aware of the failure. The failure mileage was approximately 7,000.
Fuel/propulsion system, Dec 3, 2023
Fuel pump failed to supply engine with fuel, first started November 9, the vehicle was scheduled for regular maintenance on November 13, 2023 where I addressed the vehicle has been jerking and stalling. Service advisor saw a problem but Rick hendrick service department was unable to find what was wrong. On November 15th 2023 I reported ongoing issue and scheduled to return the vehicle for November 16, 2023, as I was driving to the dealership my car started stalling as I was going around a semi truck and a on coming car almost hit my car, Engine Light says Engine power reduced came on and I had to slowly drive the car in. Later the following day I was told my vehicle has a defective fuel pump. Vehicle has been at the dealership more than 15 days with no ETA of repair. General Motors has been notified and working to resolve again with no ETA. From what I was told this is not the only vehicle that has a defective fuel pump.
Service brakes, Nov 13, 2023
I intended to pull the vehicle behind my RV using a tow dolly. I loaded the vehicle on the tow dolly per the owner’s manual and left the key fob in my RV. After about 15 mins, we began our trip and the vehicle pulled behind without issue. About 10 miles down the road, I stopped to check the securement straps to make sure they were still tight and I also needed to check the steering strap to make sure it was still tight as well. After doing so, we proceeded down the road for a very short distance (approx 100 feet or so) when we noticed smoke behind us. We immediately pulled over and observed that the rear tires were locked up by the emergency brake setting on the vehicle. We tried several times to get the vehicle to release the emergency brakes, only to have the emergency brake reset on its own after pulling the vehicle forward only a couple of feet. We ended up taking the vehicle off the dolly only to discover that the two rear tires had already been ruined by flat spots on them. Come to find later, by reading on the vehicle forums of our particular year and model, that others were experiencing the same issue. It was discovered through reading the forums the vehicles electronics need to go to sleep (approx 10-15 minutes) before you can safely tow the vehicle. This makes sense to me now, because we had no issue when we first started on our trip. The issue didn’t occur until we had to get into the vehicle using the key fob. My main concern here is that this should be included in the owner’s manual as part of the steps or at least a cautionary to tow on a dolly. This is definitely a safety issue, as the tires could have blown or started a fire if I continued down the road without notice.As it stands, I will be required to purchase two new tires to replace the rear tires that only had 2,000 miles on them. I made contact with Chevrolet customer service on 11/13/2023 to advise them of the issue and they should consider including more detail in the owner’s manual.
Electrical system, Nov 10, 2023
Vehicle doesn't start all the time. Also has shut down when driving.everything shuts down.then it will start back up in about a minute or two. Had it at dealer and the can't find any problems or codes.
Seat belts, Forward collision avoidance, Air bags, Nov 7, 2023, crash
Front impact crash with two deer, rear seatbelt came unlatched causing car seat to fly into the front seat and the front seat belt did not lock nor did the airbags go off. No sensors alerted.