2014 Chevrolet Silverado 1500
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,560 owner complaints filed for this model year. This is the highest complaint count among 19 Silverado 1500 model years with reports.
Of the 2014 reports, 75 involved a crash and 18 involved a fire. 41 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Seat belts, frontApr 8, 2021
General Motors, LLC (GM) is recalling certain 2014-2016 Chevrolet Silverado 1500, 2015-2016 Chevrolet Tahoe, and 2014-2015 GMC Sierra 1500 vehicles that may have received an incorrect replacement tensioner cable assembly as part of a previous recall remedy or a subsequent repair. The flexible steel cable connecting the driver's seat belt to the outboard side of the seat may be repeatedly bent over the seat side shield as the driver enters and exits the vehicle causing the cable to fatigue and separate.
A broken pretensioner cable reduces the effectiveness of the driver's seat belt, increasing the risk of injury.
GM will notify owners, and dealers will replace the driver seat belt lap pretensioner, free of charge. The recall began on May 5, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N212330040.
Campaign 21V245000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, wheel speed sensor/tone ringOct 24, 2019
General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.
Unintended activation of the driveline-protection system will cause unintended braking on the wheel on the opposite side of the failed sensor, causing the vehicle to pull to one side unexpectedly, increasing the risk of a crash.
GM will notify owners, and dealers will reprogram the EBCM, free of charge. The recall began December 11, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438 or GMC customer service at 1-800-462-8782. GM's number for this recall is N192261050.
Campaign 19V761000 on NHTSA.gov
Service brakes, hydraulic, power assist, vacuumSep 6, 2019
General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.
As the vacuum level drops, the brake assist decreases, increasing braking effort, extending the distance required to stop the vehicle, thereby increasing the risk of a crash.
GM will notify owners, and dealers will reprogram the Electronic Brake Control Module, free of charge. The recall began October 8, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N192268490.
Campaign 19V645000 on NHTSA.gov
Air bags, frontalJul 10, 2017
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on August 4, 2017. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 17287.
Campaign 17V437000 on NHTSA.gov
Steering, electric power assist systemJun 29, 2017
General Motors LLC (GM) is recalling certain 2014 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. The vehicles may have a temporary loss of electric power steering (EPS) assist, especially during low-speed turning maneuvers.
If EPS assist is lost and then returns, the driver might lose temporary control of the steering wheel, increasing the risk of a crash.
GM will notify owners, and dealers will update the EPS module software, free of charge. The recall began on August 10, 2017. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-432-8782. GM's number for this recall is 17276.
Campaign 17V414000 on NHTSA.gov
Air bags, frontalSep 8, 2016
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.
Campaign 16V651000 on NHTSA.gov
Representative owner complaints
1,560 reports, newest first.
Service brakes, Oct 29, 2019, crash
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE DRIVING 30 MPH AND MAKING A RIGHT TURN, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE DID NOT STOP. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A WHIPLASH THAT REQUIRED MEDICAL ATTENTION, BUT THE CONTACT DENIED ASSISTANCE. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO A TOW LOT. THE INSURANCE COMPANY WAS NOT CONTACTED. THE VEHICLE WAS LATER TAKEN TO THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Power train, Electrical system, Oct 28, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SHUT OFF WITHOUT WARNING. ALSO, WHILE TURNING THE STEERING WHEEL TO THE RIGHT OR ENGAGING THE HIGH BEAM HEADLIGHTS, THE VEHICLE WOULD SHUT OFF. IN ADDITION, THE CONTACT STATED THAT THE SERVICE STABILIRAK INDICATOR BLINKED. THE CONTACT TOOK THE VEHICLE TO GANLEY CHEVROLET (13865 BROOKPARK RD, BROOK PARK, OH 44142, (216) 586-5804) AND AXELROD BUICK GMC (6603 BROOKPARK RD, PARMA, OH, 44129, (216) 539-2522) WHERE THE CONTACT WAS INFORMED EACH TIME THAT THEY WOULD REPROGRAM THE VEHICLE; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5607630194. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. *BF *JB
Steering, Electrical system, Oct 28, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE DRIVING AT A LOW SPEED AND APPROACHING A TRAFFIC LIGHT, THE VEHICLE LOST COMPLETE POWER, INCLUDING POWER STEERING ABILITY. THE VEHICLE RESTARTED ON ITS OWN AFTER A FEW SECONDS. WHEN THE VEHICLE WAS DRIVEN AND PARKED, THE SERVICE STABILITRAK ILLUMINATED AND THE VEHICLE SHUT OFF AGAIN. AFTER A FEW ATTEMPTS, THE VEHICLE RESTARTED AND WAS DRIVEN TO THE CONTACT'S HOME. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 48,978.
Electrical system, Service brakes, Oct 23, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). WHEN THE VEHICLE WAS STARTED, THE IGNITION SWITCH SEIZED AND FAILED TO RELEASE THE KEY WHILE THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 18,000.
Service brakes, Oct 23, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). WHILE DRIVING, THE VEHICLE DID NOT RESPOND IMMEDIATELY WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL WOULD BE REPAIRED BASED ON THE REMEDY EXPLAINED IN THE RECALL NOTICE. THE RECALL DETAILS WERE NOT PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Oct 21, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE INTERMITTENTLY LOST POWER AND SHOOK VIOLENTLY. IN ADDITION, THE ANTI-THEFT, TRACTION CONTROL, AND WINDOW INDICATORS ILLUMINATED. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AND TURNED OFF THE VEHICLE. THE VEHICLE FAILED TO RESTART. THE CONTACT DISCONNECTED THE BATTERY AND HAD THE VEHICLE TOWED TO ROSS DOWNING BUICK GMC (1301 S MORRISON BLVD, HAMMOND, LA 70403, (985) 269-0701). THE DEALER DIAGNOSED THAT THE DISTRIBUTION BLOCK WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000.
Steering, Electrical system, Service brakes, Oct 21, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE POWER ASSIST WARNING INDICATOR ILLUMINATED, THE POWER ASSIST FAILED, THE DOORS WOULD UNLOCK AND LOCK INTERMITTENTLY, THE AIR BAG WARNING INDICATOR ILLUMINATED, AND THE AIR CONDITIONING WOULD TURN ON AND OFF INTERMITTENTLY. THE CONTACT STATED THAT THE FAILURES BECAME MORE PERSISTENT AFTER HAVING THE VEHICLE REPAIRED PER AN UNKNOWN RECALL INVOLVING THE BRAKES. TOM BELL CHEVROLET (LOCATED AT 800 ALABAMA ST, REDLANDS, CA 92374, 909-748-1833) WAS CONTACTED AND STATED THAT THERE WAS NO RECALL FOR THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Air bags, Seat belts, Oct 18, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE DRIVING UP A BUMPY GRAVEL, MAKING A TURN AND HIT A SMALL POTHOLE, ALL FOUR AIR BAGS DEPLOYED WITHOUT WARNING AND THE SEAT BELT SEIZED. IN ADDITION, THE POWER STEERING FAILED AND THE ENGINE STALLED. THE CONTACT HAD TO CUT THE AIR BAGS TO SEE THE ROAD AND DRIVE SAFELY TO HIS RESIDENCE. THE CONTACT SUSTAINED FACE, NECK, AND SHOULDER INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT CALLED A BODY SHOP AND WAS INFORMED THAT THERE WOULD BE A FEE FOR THE REPAIR. THE CONTACT TOOK THE VEHICLE TO LOU BACHRODT AUTOMALL (7070 CHERRYVALE N BLVD, ROCKFORD, IL 61112, (815) 332-3000) AND WAS INFORMED TO CONTACT THE GM MANUFACTURER BECAUSE THEY COULD NOT ASSIST WITH THE AIR BAG AND SEAT BELT FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED CASE NUMBER: (XXX). THE FAILURE MILEAGE WAS APPROXIMATELY 87,000. *BF *BF *TR ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Service brakes, Engine, Oct 16, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT TOOK THE VEHICLE TO BONIFACE HIERS CHEVROLET (800 S HARBOR CITY BLVD, MELBOURNE, FL 32901, (321) 723-3611) WHERE THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT EACH TIME WHEN DRIVING, MAKING A TURN, AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE STALLED AND THE STEERING WHEEL FAILED TO TURN. THE CONTACT PLACED THE GEAR INTO NEUTRAL TO RESTART THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE KEY HAD TO BE USED MANUALLY TO START THE VEHICLE WHEN THE FAILURE OCCURRED AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 99,000.
Steering, Oct 15, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE DRIVING AT LOW SPEEDS, TURNING, OR REVERSING THE VEHICLE, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED. SHORTLY AFTER, THE VEHICLE SHUT OFF. WHEN THE FAILURE OCCURRED, THE CONTACT HAD TO RESTART THE VEHICLE IN ORDER FOR THE POWER STEERING TO RETURN TO NORMAL. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Service brakes, Oct 9, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT REQUIRED EXTRA EFFORT TO SLOW DOWN THE VEHICLE. THE VEHICLE WAS TAKEN TO MARMIE CHEVROLET (1724 10TH ST, GREAT BEND, KS 67530, (620) 792-2571) TO BE DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE RECALL REPAIR WAS PERFORMED, BUT THE CONTACT WAS INFORMED THAT THE VACUUM PUMP ALSO NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.
Electrical system, Oct 4, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE DRIVING AT UNKNOWN SPEEDS, THE SERVICE STEERING ASSIST, STABILITRAK, AND BRAKE ASSIST WARNING INDICATORS ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO ATZENHOFFER AUTO GROUP (3211 N NAVARRO ST #3346, VICTORIA, TX 77901, (361) 578-0181) WHERE IT WAS DIAGNOSED THAT THE BATTERY CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,981.
Air bags, Structure, Service brakes, Sep 23, 2019, crash, fire
THERE WAS A DEATH IN THIS VEHICLE ON A STATE HIGHWAY GA I-20 WB. POLICE REPORTS WERE FILED. THE VEHICLE WAS UNSALVAGABLE. RECALLS ISSUED ARE DATED AFTER THIS DATE.
Service brakes, Sep 18, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTICE REGARDING THE SERVICE BRAKES, HYDRAULIC. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. THE CONTACT ALSO HEARD AN ABNORMAL GURGLING NOISE EMERGING FROM THE VEHICLE. THE BRAKE ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ROYAL CHEVROLET (4502 W BROAD ST, RICHMOND, VA 23230, (804) 441-9393) WHERE IT WAS DIAGNOSED THAT THE BRAKE PUMP, BRAKE VACUUM BOOSTER, AND BRAKE LINES WERE FULL OF OIL AND A GASKET WAS EXPANDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 147,310. THE VIN WAS INVALID.
Service brakes, Sep 18, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTICE REGARDING THE SERVICE BRAKES, HYDRAULIC. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. THE CONTACT ALSO HEARD AN ABNORMAL GURGLING NOISE EMERGING FROM THE VEHICLE. THE BRAKE ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ROYAL CHEVROLET (4502 W BROAD ST, RICHMOND, VA 23230, (804) 441-9393) WHERE IT WAS DIAGNOSED THAT THE BRAKE PUMP, BRAKE VACUUM BOOSTER, AND BRAKE LINES WERE FULL OF OIL AND A GASKET WAS EXPANDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 147,310.
Other or unspecified, Sep 18, 2019
THE AIR CONDITIONING CONDENSER SPLIT AT THE SEAMS, LOSS OF ALL COOLANT.
Suspension, Sep 16, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE PASSED INSPECTION; HOWEVER, THE LOWER PASSENGER SIDE BALL JOINT NEEDED REPLACEMENT. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.
Steering, Sep 13, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE DRIVING 20 MPH, MULTIPLE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO PARK THE VEHICLE SAFELY AND TURN OFF THE IGNITION. THE CONTACT WAITED THREE MINUTES BEFORE HE RESTARTED THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.
Steering, Sep 12, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHEN MAKING TURNS, THE STEERING WHEEL JERKED AWAY FROM THE DRIVER. THE VEHICLE STOPPED IN THE MIDDLE OF THE TURN AND THE ENTIRE INSTRUMENT PANEL ILLUMINATED. IN ADDITION, THE "POWER STEERING WAS REDUCED, DRIVE WITH CAUTION" MESSAGE APPEARED. THE VEHICLE WAS TAKEN TO LANDERS CHEVROLET OF NORMAN (1221 ED NOBLE PKWY, NORMAN, OK 73072, (405) 321-7021) WHERE IT WAS KEPT FOR TWO WEEKS, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER ASKED IF THE VEHICLE WAS TAKEN TO A DEALER, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNKNOWN.
Steering, Power train, Sep 11, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE DRIVING AT LOW SPEEDS AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE STALLED AND THE STEERING WHEEL SEIZED. IN ADDITION, THE SERVICE STABILITY, TRACTION, AND STEERING ASSIST DISABLE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WESTSIDE CHEVROLET (23001 KATY FWY, KATY, TX 77450, (281) 394-1894) WHERE THE FOLLOWING FAILURE CODES APPEARED: TRAILER BRAKE DRIVER CONTROL MODULE SYSTEM VOLTAGE, LICENSE PLATE LAMP CIRCUIT SHORT TO BATTERY, CONTROL MODULE POWER CIRCUIT VOLTAGE BELOW THRESHOLD, PASSENGER SIDE FRONT BRAKE PRESSURE SENSORY CIRCUIT, INVALID DATA RECEIVED FROM INFLATABLE RESTRAINT SENSING, ELECTRONIC CONTROL UNIT HARDWARE, GENERAL CHECKS ON FAILURE, AND CONTROL MODULE POWER CIRCUIT VOLTAGE BELOW THRESHOLD. THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 141,000.
Service brakes, Sep 11, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL BECAME HARD TO DEPRESS, THE CONTACT HAD TO APPLY EXCESSIVE PRESSURE TO STOP THE VEHICLE. THE CONTACT ALSO MENTIONED RECEIVING AN UNKNOWN TECHNICAL SERVICE BULLETIN (TSB) SIX MONTHS AGO IN REFERENCE TO THE BRAKES, WHICH TURNED INTO NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. WHEN THE TSB WAS RECEIVED, THE CONTACT CALLED CLIFF ANSCHUETZ CHEVROLET (1074 US 23 N, ALPENA MI, 49707) AND WAS INFORMED THAT THE VEHICLE EXCEEDED THE MILEAGE TO BE REPAIRED PER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Seat belts, Sep 11, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT BOTH REAR SEAT BELTS WERE LOOSE AND FAILED TO SECURE THE PASSENGERS. THE VEHICLE WAS TAKEN TO MIKE SAVOIE CHEVROLET (1900 W MAPLE RD, TROY, MI 48084, (877) 819-1038) WHERE IT WAS DETERMINED THAT DIAGNOSTIC TESTING WAS NEEDED AND THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. *TR CONSUMER STATED WE HAVE TO MANUALLY GUIDE THE SEAT BELTS TO TIGHTEN AGAINST MY CHILDREN'S BODIES.*JB
Steering, Service brakes, Engine, Aug 26, 2019
DURING A TURN TO A SIDE STREET THE VEHICLE SHUT OFF. ALL STEERING AND BRAKES WERE INOPERABLE. THERE WAS AN ENGINE MALFUNCTION LIGHT AND A MESSAGE ABOUT THERE BEING 2 IDENTICAL KEYS FOR THE TRUCK THEN ANTI THEFT FLASHED. WHILE STOPPED IN THE INTERSECTION BLOCKING TRAFFIC, A MESSAGE DIRECTED TO ROLL DOWN THE DRIVERS WINDOW THEN BACK UP. WHEN THAT WAS DONE, ELECTRICAL CAME BACK ON AND STEERING WAS RESTORED. THE VEHICLE WAS STARTED AND IS NOW UNSAFE FOR USE. THE CONTROL FOR BEING ON OR OFF IS UNRELIABLE AND THEREFORE UNSAFE TO USE AS A TRANSPORT. 42000 MILES ON THE 2014 HIGH COUNTRY SILVERADO. NO STEERING. NO BRAKES...THAT MAKES IT UNSAFE. WOULD YOU PUT YOUR FAMILY IN THIS VEHICLE AND ASK THEM TO DRIVE SAFELY? HOW DO YOU JUSTIFY GIVING TOTAL CONTROL TO VOLATILE SOFTWARE? HOW ABOUT AT 75 MPH AND IT FAILS? JUST KNOW IT CAN HAPPEN WOULD HAVE ENSURED I CONSIDERED ANOTHER PURCHASE. I BELIEVE THAT INFORMATION ALONE WILL JUSTIFY SOMEONE ELSE'S MARKETING DATA.
Steering, Aug 21, 2019
WHEN COMING DOWN THE STREET TO TURN IN MY DRIVEWAY THE SERVICE POWER STEERING WARNING APPEARED ON MY DASH AT ABOUT 25 MPH. IT WAS TOUGH TO TURN IN BUT IT APPEARED TO BE WORKING SOME. TURNED OFF WHEN STOPPED AND RESTARTED, AND HAD NO STEERING ABILITY OTHER THAN SLIGHT TURN. CALLED DEALER WHO BROUGHT IT IN AND SAID THAT RECALL CAMPAIGN WAS UNDERWAY AND THAT THEY WOULD SEE IF THAT WOULD FIX IT. THEY CALLED ME NEXT DAY TO TELL ME I NEEDED AN ENTIRE STEERING SYSTEM THAT WOULD COST IN EXCESS OF $1,900 WITH TAXES, PLUS I WOULD REQUIRE AN ALIGNMENT. I LOOKED UP TO SEE IF THERE WERE ANY RECALLS OR SERVICE BULLETINS THAT MIGHT HELP FIX THIS ISSUE. DEALER OFFERED A SLIGHT DISCOUNT FOR LOYALTY AND TOLD ME TO CALL CHEVROLET FOR FURTHER FINANCIAL ASSISTANCE AS I BALKED AT THE COST FOR A RELATIVELY NEW TRUCK. (PURCHASED JANUARY 2015 I DID AND THEY ASSIGNED A CASE NUMBER ALMOST 1 WEEK AGO. I HAVE MADE SEVERAL CALLS TO THE DEALER AND CHEVROLET AND THEY HAVE NOT MADE ANY ATTEMPTS TO RESOLVE THE ISSUE.
Steering, Electrical system, Engine, Aug 12, 2019
TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE DRIVING VARIOUS SPEEDS IN THE DRIVEWAY, THE VEHICLE STALLED. ADDITIONALLY, THE STEERING WHEEL SPONTANEOUSLY MOVED TO THE CENTER AND THE STABILITY CONTROL, REDUCE STEERING ASSIST, AND AIR BAG WARNING INDICATORS FLASHED. THE CONTACT CALLED PAUL MASSE CHEVROLET (1111 TAUNTON AVE ROUTE 44, EAST PROVIDENCE, RI 02914, (401) 680-1261, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX] AND SERVICE REQUEST NUMBER: [XXX]. THE MANUFACTURER ALSO PROVIDED A $100 VOUCHER TOWARDS THE REPAIR COST. THE FAILURE MILEAGE WAS 63,000. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC