2014 Chevrolet Silverado 1500

Problems, recalls and owner-reported issues

Steering is the leading concern among 1,560 owner complaints filed for this model year. This is the highest complaint count among 19 Silverado 1500 model years with reports.

Complaints by model year
  1. 1,560

Of the 2014 reports, 75 involved a crash and 18 involved a fire. 41 people were injured and 4 people died.

Primary concernSteering427 reports · 27% of complaints
Owner complaints1,560Filed with NHTSA
Recall relationship6 safety recallsNHTSA campaign records

What owners report most often

  1. Steering427
  2. Electrical system361
  3. Service brakes290
  4. Engine207
  5. Other or unspecified204
  6. Power train191
  7. Electronic stability control (ESC)166
  8. Structure106

Recalls and investigations

  1. Seat belts, frontApr 8, 2021

    General Motors, LLC (GM) is recalling certain 2014-2016 Chevrolet Silverado 1500, 2015-2016 Chevrolet Tahoe, and 2014-2015 GMC Sierra 1500 vehicles that may have received an incorrect replacement tensioner cable assembly as part of a previous recall remedy or a subsequent repair. The flexible steel cable connecting the driver's seat belt to the outboard side of the seat may be repeatedly bent over the seat side shield as the driver enters and exits the vehicle causing the cable to fatigue and separate.

    A broken pretensioner cable reduces the effectiveness of the driver's seat belt, increasing the risk of injury.

    GM will notify owners, and dealers will replace the driver seat belt lap pretensioner, free of charge. The recall began on May 5, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N212330040.

    Campaign 21V245000 on NHTSA.gov

  2. Service brakes, hydraulic, antilock/traction control/electronic limited slip, wheel speed sensor/tone ringOct 24, 2019

    General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and GMC Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, while the vehicle is traveling between 41 and 60 mph in four-wheel or automatic mode, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.

    Unintended activation of the driveline-protection system will cause unintended braking on the wheel on the opposite side of the failed sensor, causing the vehicle to pull to one side unexpectedly, increasing the risk of a crash.

    GM will notify owners, and dealers will reprogram the EBCM, free of charge. The recall began December 11, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438 or GMC customer service at 1-800-462-8782. GM's number for this recall is N192261050.

    Campaign 19V761000 on NHTSA.gov

  3. Service brakes, hydraulic, power assist, vacuumSep 6, 2019

    General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.

    As the vacuum level drops, the brake assist decreases, increasing braking effort, extending the distance required to stop the vehicle, thereby increasing the risk of a crash.

    GM will notify owners, and dealers will reprogram the Electronic Brake Control Module, free of charge. The recall began October 8, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N192268490.

    Campaign 19V645000 on NHTSA.gov

  4. Air bags, frontalJul 10, 2017

    General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

    A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.

    GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on August 4, 2017. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 17287.

    Campaign 17V437000 on NHTSA.gov

  5. Steering, electric power assist systemJun 29, 2017

    General Motors LLC (GM) is recalling certain 2014 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. The vehicles may have a temporary loss of electric power steering (EPS) assist, especially during low-speed turning maneuvers.

    If EPS assist is lost and then returns, the driver might lose temporary control of the steering wheel, increasing the risk of a crash.

    GM will notify owners, and dealers will update the EPS module software, free of charge. The recall began on August 10, 2017. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-432-8782. GM's number for this recall is 17276.

    Campaign 17V414000 on NHTSA.gov

  6. Air bags, frontalSep 8, 2016

    General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

    A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.

    GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.

    Campaign 16V651000 on NHTSA.gov

Representative owner complaints

1,560 reports, newest first.

  1. Engine and engine cooling, Aug 2, 2018, fire

    TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT NOTICED AN ABNORMAL BURNING ODOR INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER (SUTLIFF CHEVROLET, 1251 PAXTON ST, HARRISBURG, PA) WAS CONTACTED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WERE CRACKS IN THE RADIATOR AND THE THERMOSTAT THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND OFFERED TO COVER 70% OF THE REPAIR COST. THE FAILURE MILEAGE WAS APPROXIMATELY 20,259.

  2. Steering, Electrical system, Electronic stability control (ESC), Aug 2, 2018

    LOSS OF ELECTRICAL POWER TO THE VEHICLE WHILE AT SLOW SPEED. TRUCK SHOWS MULTIPLE WARNINGS, I.E. STABLITRAK, REDUCE STEERING, WINDOW, ETC. TEMPORARY LOSS OF STEERING WHILE DRIVING; WHEEL TIGHTENS UP AND/OR JERKS HARD. VEH ENGINE REMAINS ON DURING MOST OCCURRENCES BUT OTHER TIMES, ENGINE SHUTS DOWN COMPLETELY. CAUSE; 218 GROUND WIRE BECOMES LOOSE AND NUT COMES COMPLETELY OFF POST (SEE PICS). SOLUTION: REINSTALL 218 GROUND WIRE TO POST.

  3. Steering, Electrical system, Service brakes, Jul 31, 2018

    AT LOW SPEEDS SUCH AS IN PARKING LOTS, ESPECIALLY AFTER REVERSING OR TURNING THE VEHICLE WILL OCCASIONALLY EXPERIENCE THE FOLLOWING ISSUE: DISPLAY WILL SAY THAT STABILITRACK IS ON, ADVISE THAT POWER STEERING IS REDUCED. THE AIR CONDITIONING, RADIO AND OTHER ELECTRIC SYSTEMS WILL THEN SHUT OFF. POWER STEERING IS CUT OFF ALONG WITH BRAKE PRESSURE. ON MULTIPLE OCCASIONS THE ENGINE HAS ALSO SHUT OFF REQUIRING THE VEHICLE TO BE PUT INTO PARK OR NEUTRAL TO RESTART THE ENGINE. IF THIS OCCURRED ON THE HIGHWAY IT WOULD CERTAINLY CAUSE A MAJOR INCIDENT.

  4. Steering, Jul 30, 2018

    TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE DRIVING 12 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

  5. Electrical system, Electronic stability control (ESC), Jul 29, 2018

    WHILE DRIVING DOWN THE HIGHWAY WITH AC ON, WHEN I ATTEMPT TO USE ADDITIONAL ELECTRONICS (RADIO, BLINKER TO CHANGE LANES, CRUISE CONTROL, BRAKES (BRAKE LIGHTS), THE ELECTRONICS FLICKER, STABILITY ALL RESETS, CRUISE CONTROL WILL SHUT OFF AND THE ENTIRE ELECTRONIC SYSTEM ALMOST SHUTS OFF.

  6. Electronic stability control (ESC), Jul 28, 2018

    AIR BAG LIGHT COMES ON AND STABILITRAK TURNS OFF WHILE MAKING LOW SPEED MANEUVERS. TRUCK OCCASIONALLY SHUTS OFF AND WILL NEED TO BE RESTARTED.

  7. Electronic stability control (ESC), Service brakes, Jul 27, 2018

    TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHEN THE VEHICLE WAS STARTED, THE ABS AND STABILITRAK WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

  8. Electronic stability control (ESC), Jul 26, 2018

    I WAS BACKING UP TO MY DRIVEWAY WHEN THE CHIME STARTED TO SOUND OFF AND THE STEERING WHEEL FROZE IT WOULDN'T TURN ,TIL I STOP AND PULLED UP THEN IT TURN IT WAS ON A RESIDENTIAL STREET I'M GLAD I WASN'T ON THE HIGHWAY

  9. Steering, Jul 26, 2018

    TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE PULLING OUT OF A DRIVEWAY, THE STEERING WHEEL LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE SUN CHEVROLET DEALER (2939 WASHINGTON RD, MCMURRAY, PA 15317, 724-655-4331) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO COVER SIXTY PERCENT OF THE REPAIR COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

  10. Power train, Jul 25, 2018

    THERE ARE 2 CONSCERNS I HAVE THERE IS A VIBRATION SO BAD IT WILL SPILLL A COFFEE IN THE CUP HOLDERS WHEN I AM ON THE HIGHWAY AT CRUISING SPEED AND PASSING SPEED UP TO 80 MPH AND MY SECOND ISSUE WILL HAPPEN DURING CITY DRIVING WHERE I WILL STEP ON THE GAS AND THE TRUCK LUNGES FORWARD MAKING ME HIT THE BRAKES SO I DON'T HIT ANOTHER CAR I HAVE HAD MY TIRES BALANCED AND HAD THE TRUCK IN THE SHOP MULTIPLE TIMES AND GOT DIFFERENT TIRES TO TRY AND FIX THE VIBRATION AND NOTHING WORKED AND I'VE THAD THE TRUCK AT THE DEALERSHIP FOR THE TRANSMISSION ISSUE BUT THEY SAID 'IT'S NORMAL'

  11. Seats, Jul 19, 2018

    INCOMPLETE WELD ON SEAT HOOK BRACKET ASSEMBLY. RECALL#14340 REF. #14V446000.

  12. Steering, Electrical system, Electronic stability control (ESC), Jul 17, 2018

    STEERING ASSIST STABILIZER REDUCED ERROR ON DASHBOARD AND VEHICLE SHUTS DOWN.

  13. Steering, Jul 17, 2018

    TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE OPERATING THE VEHICLE AT VARIOUS SPEEDS, THE STEERING WHEEL VIBRATED AND SHOOK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (STAFFILINO CHEVROLET INC, 900 S 4TH ST, MARTINS FERRY, OH) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING MECHANISM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 39,868.

  14. Steering, Electrical system, Electronic stability control (ESC), Jul 16, 2018

    VEHICLE LOSES POWER STEERING DURING TURNS AT LOW SPEEDS AND WILL ALSO TURN VEHICLE OFF. IF VEHICLE DOES NOT TURN OFF, VEHICLE WILL DISPLAY "REDUSED POWER STEERING ASSIST" AND A STABILITRAK WARNING. IF VEHICLE TURNS OFF, VEHICLE WILL NOT TURN ON RIGHT AWAY AND DASHBOARD DISPLAY WILL NOT TURN ON WHEN KEY IS IN THE ON POSITION. AFTER ATTEMPTS TO TURN VEHICLE ON, THE SMELL OF BURNING WIRES IS SMELLED IN THE CAB WITH NO OBVIOUS ELECTRICAL FIRE.

  15. Electrical system, Electronic stability control (ESC), Service brakes, Jul 14, 2018

    I WAS DRIVING ON THE INTERSTATE AT ABOUT 50MPH WHEN A STABILITRAK MESSAGE CAME UP. AFTER IT CAME UP THE VEHICLE COMPLETELY SHUT DOWN FOR A COUPLE SECONDS. I LOST ALL STEERING AND BRAKING DURING THIS TIME AS IF THE IGNITION WAS TURNED OFF. THIS HAPPENED A COUPLE OF TIMES. WHEN I GOT TO MY DESTINATION THE VEHICLE COMPLETELY SHUT DOWN BEFORE I COULD PUT IT INTO PARK AND TURN THE IGNITION OFF. IT IS EXTREMELY CONCERNING THAT THE VEHICLE WAS DOING THIS WHILE DRIVING AT HIGHWAY SPEEDS.

  16. Other or unspecified, Jul 11, 2018

    I BELIEVE MY TRUCK HAS A MANUFACTURER DEFECT IN THE AIR CONDITIONER CONDENSER. MY AIR CONDITIONING STOPPED WORKING AND NOW ONLY BLOWS WARM AIR. I WAS DRIVING WHEN THIS HAPPENED.

  17. Visibility, Jul 11, 2018

    TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT THE DEFROSTER FAILED TO OPERATE CORRECTLY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THOMPSON CHEVROLET (3960 N UBLY RD, UBLY, MI) WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 111,274.

  18. Visibility, Jul 11, 2018

    TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT STATED THE DEFROSTER FAILED TO OPERATE CORRECTLY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THOMPSON CHEVROLET (3960 N UBLY RD, UBLY, MI) WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 81,742.

  19. Electronic stability control (ESC), Engine, Jul 11, 2018

    2014 1500 LTZ ALMOST KILLED MYSELF SEVERAL TIMES IN THE PAST WEEK. LIGHTS BEGIN TO FLICKER AND THAT'S THE FIRST WARNING SIGN TO WATCH FOR. STEERING ASSIST SHUTS DOWN AND TRUCK STALLS IF TURN CONTINUES AT LOW SPEED. SHUT DOWN HAS HAPPENED VARIOUS TIMES NOW PUTTING THROUGH A DRIVE THRU. VEHICLE ALSO SHUTS OFF WHILE DRIVING AT 75MPH

  20. Service brakes, Jul 10, 2018

    TWICE IN THE LAST THREE DAYS THE BRAKES ON MY TRUCK HAVE FAILED AT LOW SPEED WHILE PARKING. AFTER ONLY 3-4 TIMES OF LIGHTLY PUMPING THE BRAKES THEY COMPLETELY GO HARD AND THE PEDDLE WILL NOT MOVE. NO MATTER WHAT AMOUNT OF PRESSURE IS APPLIED THE TRUCK WILL NOT STOP. SEEMS TO HAPPEN WHEN IN REVERSE THE MOST. BRAKE PADS, FLUIDS, ETC ARE ALL PERFECT. PROBLEM DOESN'T HAPPEN AT ALL WHEN DRIVING AT SPEED. ONLY OCCURRED AT LOW SPEED. DEALERSHIP SAYS THAT'S PROBABLY THE VACUUM FAILING... HAVE FOUND THAT THERE ARE HUNDREDS OF COMPLAINS DESCRIBING THE EXACT SAME PROBLEM ON TRUCKS WITH LESS THAN 50,000 MILES ON AVERAGE.

  21. Steering, Jul 9, 2018

    TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS TAKEN TO SANDS CHEVROLET OF GLENDALE (5418 GRAND AVE, GLENDALE, AZ 85301) WHERE THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THE WARRANTY WAS EXPIRED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

  22. Steering, Electrical system, Jul 8, 2018

    NUMEROUS OCCASIONS THIS VEHICLE WILL HAVE ISSUES WHEN TURNING? ON 5 DIFFERENT OCCASIONS THIS VEHICLE WHILE IN MOTION ON A HIGHWAY WILL SUDDENLY TURN OFF COMPLETELY ON ITS OWN AND THEN SUDDENLY TURN BACK ON AFTER I RELEASE THE STEERING WHEEL. THIS HAS HAPPENED WHILE DRIVING 75MPH ON HWY I-35 WHILE I WAS CHANGING LANES.

  23. Steering, Jul 5, 2018

    THE ELECTRIC POWER STEERING ABRUPTLY WENT OUT AS PER ILLUMINATION ON THE DASH. THE RADIO, A/C, AND INSIDE LIGHTS WENT OFF TOO. THIS IS EXACTLY WHAT THE RECALL 17V-414 STATES. AFTER CALLING GM, I FOUND OUT THIS RECALL WAS PERFORMED ON 11/2017 BY THE PRIOR OWNER( I PURCHASED TRUCK IN APRIL 2018). DESPITE THE RECALL BEING DONE, THE TRUCK IS DOING THE EXACT SAME THING. GM STATED THAT THE RECALL HAS BEEN CLOSED AND THEY WOULD ONLY PAY FOR THE PART NOT THE LABOR! THERE IS NO PART-IT'S A SOFTWARE UODATE/REBOOT. THIS IS A MAJOR SAFETY ISSUE SINCE THIS EFFECTS THE STEERING OF THE TRUCK. THIS COULD CAUSE ME TO LOOSE CONTROL OF THE VEHICLE AND HAVE A WRECK. OBVIOUSLY, THE INITIAL REPAIR DID NOT TAKE. IT IS UNFATHOMABLE THAT I AM TO BE FINANCIALLY RESPONSIBLE FOR A RECALL THAT WAS NOT PROPERLY DONE THE FIRST TIME.

  24. Visibility, Equipment, Jul 3, 2018

    TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT THE VENT CONTROL FUNCTIONS FAILED TO OPERATE FOR THE AIR CONDITIONER DURING EXTREMELY HIGH TEMPERATURES. THE DEALER (JOHN SAUDER CHEVROLET OF NEW HOLLAND, 875 W MAIN ST, NEW HOLLAND, PA 1755I, (717) 723-9966) WAS CONTACTED AND DIAGNOSED THAT THE CONDENSER NEEDED TO BE REPLACED DUE TO AN INTERNAL LEAK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONDENSER WAS ON A NATIONAL BACKORDER. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

  25. Seat belts, Jul 3, 2018

    TL* THE CONTACT OWNS A 2014 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT WAS FAULTY AND FRACTURED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V209000 (SEAT BELTS) AT PLATINUM CHEVROLET (3001 CORBY AVE, SANTA ROSA, CA 95407, (866) 578-0076); HOWEVER, THE REMEDY FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 51,000.