2000 Dodge Durango
Problems, recalls and owner-reported issues
Suspension is the leading concern among 1,097 owner complaints filed for this model year. This is the 3rd highest complaint count among 25 Durango model years with reports.
Of the 2000 reports, 118 involved a crash and 26 involved a fire. 88 people were injured and 11 people died.
What owners report most often
Recalls and investigations
Suspension, front, hubOct 20, 2008
SKF IS RECALLING 2,805 HUB UNITS, PART NO. BR930361, SOLD AS A SERVICE PART FOR 1997-2004 DODGE DAKOTA VEHICLES AND 1999-2003 DODGE DURANGO VEHICLES EQUIPPED WITH 2-WHEEL DRIVE & REAR AXLE ABS. DUE TO A SPECIFICATION ERROR, THE ROTOR PILOT FOR THE HUB UNIT MAY BE TOO LONG. THIS RESULTS IN THE WHEEL TO NOT BE SEATED FULLY AGAINST THE HUB FLANGE FACE DURING MOUNTING.
IMPROPER SEATING OF THE WHEEL CAN RESULT IN EXCESSIVE VIBRATION, BRAKE ROTOR NOISE, DIFFICULTY REMOVING THE WHEEL AFTER INSTALLATION AND OPERATION OF THE VEHICLE, AND POSSIBLY WHEEL-END SEPARATION DURING VEHICLE OPERATION. SHOULD WHEEL-END SEPARATION OCCUR, THE DRIVER COULD LOOSE CONTROL OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH.
SKF WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE HUB UNITS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 5, 2008. OWNERS MAY CONTACT SKF VSM NORTH AMERICA CUSTOMER SERVICE AT 1-800-644-8999.
Campaign 08E064000 on NHTSA.gov
Engine and engine coolingMar 15, 2006
CERTAIN REPLACEMENT K&N FUEL PERFORMANCE KITS, P/NOS. 57-1509, 57-1511, 57-1511-1, 57-1517, 57-1517-1, 57-1527, AND 57-1530. ALSO, A SMALL PERCENTAGE OF THESE KITS WERE SOLD UNDER THE MOPAR PERFORMANCE PARTS BRAND NAME (P/NOS. P5007069 AND P5007070). ALL KITS WERE MANUFACTURED FROM APRIL 20, 1999, THROUGH SEPTEMBER 23, 2004. THESE ASSEMBLIES WERE MANUFACTURED AS REPLACEMENT EQUIPMENT FOR CERTAIN DODGE PICKUP TRUCKS AND SUVS. A SMALL PIECE OF MATERIAL FROM THE TUBE WALL COULD BE SUCKED INTO THE ENGINE THROTTLE BODY, WHICH COULD CAUSE THE THROTTLE TO BECOME JAMMED IN THE OPEN POSITION.
A JAMMED OPEN THROTTLE COULD CAUSE UNINTENDED ACCELERATION OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH OR INCREASED STOPING DISTANCES WHEN BRAKING.
K&N WILL PROVIDE OWNERS WITH A FREE REPAIR KIT ALONG WITH REPAIR INSTRUCTIONS. THE RECALL BEGAN ON APRIL 20, 2006.
Campaign 06E024000 on NHTSA.gov
Suspension, front, control arm, upper ball jointDec 21, 2004
ON CERTAIN SPORT UTILITY VEHICLES AND PICKUP TRUCKS EQUIPPED WITH FOUR-WHEEL DRIVE (4X4), IF MOISTURE LEAKS INTO THE FRONT SUSPENSION UPPER BALL JOINT, EVACUATION OF THE LUBRICANT AND CORROSION OF THE JOINT MAY CAUSE THE JOINT TO WEAR OVER AN EXTENDED PERIOD OF TIME. THIS COULD CAUSE A CLUNKING NOISE IN THE FRONT SUSPENSION, WHICH MAY NOT ALWAYS BE HEARD BY THE VEHICLE OCCUPANTS.
EXCESSIVE WEAR IN THE UPPER BALL JOINT MAY ALLOW IT TO SEPARATE, WHICH COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE.
DEALERS WILL REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS. THIS SAFETY IMPROVEMENT CAMPAIGN BEGAN ON DECEMBER 21, 2004. OWNERS CAN CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V596000 on NHTSA.gov
Air bagsMay 8, 2001
VEHICLE DESCRIPTION: PICKUP TRUCKS. SOUND DEADENER MATERIAL INSIDE THE STEERING WHEEL COULD BECOME DETACHED FROM THE COVER AND HOUSING. NOTE: THE RAM PICKUP TRUCKS WERE BUILT AT THE WARREN ASSEMBLY PLANT ("S" IN THE 11TH VIN POSITION) FROM MAY 16, 2000 THROUGH OCTOBER 23, 2000; ST. LOUIS NORTH ASSEMBLY PLANT ("J" IN THE 11TH VIN POSITION) FROM MAY 19, 2000 THROUGH OCTOBER 23, 2000; LAGO ALBERTO ASSEMBLY PLANT ("M" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000; AND SALTILLO ASSEMBLY PLANT ("G" IN THE 11TH VIN POSITION) FROM MAY 23, 2000 THROUGH OCTOBER 23, 2000. IMPORTANT: VEHICLES THAT HAVE ALREADY HAD THE PROPER CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN EXCLUDED FROM THIS RECALL. IN ADDITION, 1997-2000 MODEL YEAR VEHICLES THAT HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, ACCORDING TO WARRANTY RECORDS, HAVE BEEN ADDED TO THIS RECALL.
WHEN THIS OCCURS, THE MATERIAL COULD INTERFERE WITH THE CLOCKSPRING RIBBON AND CAUSE AN OPEN CIRCUIT. THE DRIVER AIR BAG SYSTEM WILL BECOME DISABLED, AND THE AIR BAG WARNING LAMP WILL ILLUMINATE ON THE INSTRUMENT PANEL.
DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY. OWNER NOTIFICATION BEGAN JUNE 18, 2001. ALSO SOME 1997-200 MODEL YEAR VEHICLES THAT, ACCORDING TO WARRANTY RECORDS, HAVE HAD A SUSPECT REPLACEMENT CLOCKSPRING INSTALLED, WILL ALSO BE INCLUDED IN THIS CAMPAIGN. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V153000 on NHTSA.gov
Representative owner complaints
1,097 reports, newest first.
Service brakes, Hydraulic, Jan 15, 2004, crash
BRAKE FAILURE AT 60 KM/H REAR ENDED OTHER VEHICLE
Suspension, Visibility, Jan 15, 2004
FRONT END OF VEHICLE MAKING A CREAKING SOUND. GREENVILLE CHRYSLER DODGE JEEP IN GREENVILLE, TEXAS REPLACED RIGHT LOWER, LEFT UPPER AND LEFT LOWER CONTROL ARMS AND PERFORMED FRONT END ALIGNMENT. TOTAL COST $1492.30.
Engine and engine cooling, Jan 15, 2004
ON 8/7/02 MY OIL PRESSURE SUDDENLY DROPPED TO 0. A DODGE MECHANIC REPLACED THE OIL PUMP, WHICH WAS UNDER WARRANTY SINCE THE VEHICLE HAD ONLY 28,000 MILES ON IT. ON 8/19/03 MY OIL PRESSURE AGAIN SUDDENLY DROPPED TO 0. MY CAR WAS TOWED TO A DODGE DEALERSHIP WHERE AN ASST. SERVICE MGR. TOLD ME I WOULD LIKELY NEED A NEW ENGINE. HE SAID THAT ALTHOUGH HE HAD ONLY SEEN THIS PROBLEM "ONE OTHER TIME" MY EXTENDED WARRANTY MIGHT NOT COVER IT BECAUSE IT WAS CAUSED BY POOR MAINTENANCE. I TOLD HIM THAT I AVERAGED ONLY 10K MILES A YEAR ON MY CAR AND HAD MOST, IF NOT ALL, OF MY OIL CHANGE RECORDS. HIS DEMEANOR TELLS ME THAT THIS WON'T BE COVERED WITHOUT A FIGHT. MY DURANGO HAS 40,600 MILES ON IT. THROUGH THE INTERNET I HAVE LEARNED THAT THERE ARE LITERALLY HUNDREDS OF PEOPLE WHO'VE BEEN STUCK WITH THOUSANDS OF DOLLARS OF UNJUSTIFIED CHARGES BECAUSE OF DODGE'S FAILURE TO ADMIT THAT THE ENGINES OF SOME DURANGOS DEVELOP SLUDGE (APPARENTLY IT'S KNOWN AS A SMOG SLUDGE MOTOR IN TRADE TERMS.) WHEN YOU CHECK THE FOLLOWING WEBSITES YOU'LL IMMEDIATELY SEE THE PATTERN: CONSUMERAFFAIRS.COM, NHTSA.GOV, CARSURVEY.ORG, OR SIMPLY GOOGLE "OIL PRESSURE DURANGO" OR "DURANGO SLUDGE"
Service brakes, Hydraulic, Power train, Visibility, Other or unspecified, Jan 15, 2004
WHEN DRIVING THE SUV, THERE IS A LOUD NOISE THE WHOLE TIME WHEN DRIVING THIS VEHICLE, THE DEALER SAID IT NOT UNDER THE EXTENDED WARRANTY THAT WE PURCHASED, ALSO THE WINDOW IN THE BACK LEFT SIDE WILL NOT LET UP OR DOWN. IT HAS BEEN VERY DIFFICULT I AM ONLY HAD THIS VEHICLE FOR 5 MONTHS.
Power train, Visibility, Jan 15, 2004
TRANSMISSION FAILED TWO WEEKS AFTER PURCHASE.
Air bags, Jan 15, 2004, crash
MY WIFE HIT A CONCRETE BARRIER HOUSING A 30 FT. POLE HEAD ON DOING APPROX $9000 DAMAGE. SHE HAD TO BE TAKEN BY PARAMEDICS TO A LOCAL HOSPITAL BEACAUSE HER HEAD HIT & BROKE THE VISOR AND VISOR ARM THEN HIT THE STEERING WHEEL WHEN THE AIRBAGS DID NOT DEPLOY. SHE WAS DRIVING APPROX 15 MPH WHEN THE ACCIDENT OCCURRED. SHE WAS OUT OF WORK A WEEK DUE TO HER INJURIES AND STILL HAS MEDICAL ISSUES. CHRYSLER SENT AN INVESTIGATOR TO CHECK THE SYSTEM WHO STATED IT WAS FINE.
Suspension, Jan 13, 2004
I WAS NOTIFIED BY CONCERN RELATIVES THAT THEY HAD WATCH ON TV THAT DURANGOS WERE HAVING A PROBLEM WITH THE BALL JOINT. I BROUGHT MY VEHICLE IN TO THE DEALERSHIP FOR THEM TO LOOK AT. THE DEALER SAID I HAD EXACTLY 6 WEEKS OR LESS BEFORE IT WOULD HAVE FAILED. MY DURANGO IS A 2000 WITH 69,000 MILES. IT CARRIES CHILDREN EVERY DAY. WE LIVE IN A RURAL AREA. ALTHOUGH THE ROAD IS PAVED, THE ROAD IS DANGEROUS. BECAUSE OF YOUR NOTIFICATION YOU SAVED US FROM HAVING AN ACCIDENT THAT PROBABLY WE WOULD HAVE NOT SURRIVED BECAUSE OF THE TERRAIN. PLEASE CONTINUE TO NOTIFY PEOPLE. I CALLED UP CHRYSTLER AND FILED A COMPLAINT. THEY TRULY DO NOT FEEL THAT THERE IS A PROBLEM LET ALONE THAT MOST PEOPLE WHO DRIVE DURANGOS CARRIES CHILDREN. I GO IN ON MONDAY, 2 HOURS AWAY TO GET MY VEHICLE FIX AT APPROXIMATELY $500.00. BUT WHAT IS COST WHEN IT COMES TO LIVES. PLEASE CONTINUE THIS RECALL. THANK YOU.
Suspension, Jan 12, 2004
I HAD TO HAVE THE FRONT BALL JOINTS REPLACED IN MY 2000 DODGE DURANGO BECAUSE IT WAS DIFFICULT TO CONTROL THE STEERING. IT WAS INCREDIBLY LOOSE. WHEN I HAD IT REPAIRED I WAS TOLD THERE WERE 110 SETS OF THESE ON BACK ORDER BECAUSE SO MANY OF THEM HAD TO BE REPLACED. *LA
Suspension, Jan 8, 2004
2000 DODGE DURANGO 35,000 MILES. DRIVERS FRONT UPPER & LOWER BALL JOINTS HAD TO BE REPLACED. SEVERAL MECHANICS LOOKED AT THEM AND STATED THEY WERE DANGEROUS AND WOULD NOT INSPECT VEHICLE. DODGE DEALERSHIP BRUSHED IT OFF SAYING THEY WERE WITHIN GUIDELINES. WE PAID TO HAVE THEM REPLACED OURSELVES. *LA
Suspension, Jan 7, 2004
PE 03-032, FRONT SUSPENSION/LOWERBALL JOINT FAILURE: THE LOWER BALL JOINTS WORE OUT PREMATURELY. *AK *JB
Suspension, Jan 6, 2004
UPPER BALL JOINTS FAILED AT 53,000 MILES. *AK SOMETIME AFTER THANKSGIVING THE CONSUMER WAS FEELING SOMETHING DIFFERENT WHEN DRIVING THE TRUCK. THE CONSUMER THOUGHT IT WAS THE STEERING. THE VEHICLE WAS TAKEN TO THE DEALER ON DEC 1, 2003 AND THE CONSUMER WAS TOLD THAT ALL FOUR OF THE UPPER AND LOWER BALL JOINTS WERE OUT, AND THAT THEY SHOULD BE REPLACED IMMEDIATELY AT A COST OF $800.00. INSTEAD THE CONSUMER WENT SOMEWHERE ELSE TO HAVE REPAIRS. IT TOOK A LITTLE LONGER FOR THE CAR TO BE REPAIRED BECAUSE THE PARTS WEREN'T AVAILABLE. THE TOTAL COST FOR REPAIRS WERE $542.82. *CB *JB
Suspension, Jan 6, 2004
CONSUMER STATED BOTH LOWER BALL JOINTS AND THE SWAY BAR NEEDED TO BE REPLACED AND THE WARRANTY EXPIRED. *AK THE CONSUMER HAD JENKINS CHRYSLER TO CHECK THESE ITEMS AT 41000 - 61000 AND THE VEHICLE WAS STILL UNDER WARRANTY. *CB *JB
Suspension, Jan 2, 2004
CONSUMER TOOK THE VEHICLE INTO THE DEALERSHIP FOR INSPECTION, AND MECHANIC INFORMED THE CONSUMER THAT THE UPPER BALL JOINTS FAILED. *AK
Steering, Jan 1, 2004
2000 DODGE DURANGO (41K MILES) STEERING WHEEL LOCKS WHILE DRIVING, BRAKE, AND ELECTRICAL SYSTEM FAILURES. DEALERSHIP HAS OFFERED TO BUY BACK THE CAR FOR $14K. THE CAR WAS BOUGHT 6 MONTHS AGO WITH 32K MILES FOR $23K PLUS A TRADE IN PAYOFF AMOUNT FOR A 2003 TOYOTA RAV4, WHICH IS IN ADDITION TO THE DURANGO PURCHASE PRICE. THE OFFERED AMOUNT IS NOT SUFFICIENT TO REPLACE THE DEFECTIVE CAR WITH A NEW OR USED CAR OF COMPARABLE SIZE/FUNCTIONALITY. THE DEALERSHIP EXPECTS US TO TAKE A LOSS OF $9K IN ADDITION TO PURCHASING ANOTHER CAR.*AK
Suspension, Dec 30, 2003
PREMATURE FAILURE OF UPPER BALL JOINT ASSEMBLY ON 2000 DODGE DURANGO
Suspension, Dec 30, 2003
I HAVE BALL JOINT PROBLEMS ON MY 2000 DODGE DURANGO THAT HAS ONLY A LITTLE OVER 40000 MILES I HAVE READ IN THE MEDIA THAT THIS IS A WIDE SPREAD PROBLEM WITH THE 2000 DURANGO I HOPE YOU CAN HELP ME AND THE OTHERS OF THIS VECHILES.
Suspension, Dec 29, 2003
DURING SAFETY INSPECTION, MECHANIC REPORTED UPPER BALL JOINTS WERE COMPLETELY WORN OUT AND NEEDED REPLACEMENT. THEY WERE SO BAD THAT THEY COULD HAVE FAILED AND CAUSED A SERIOUS ACCIDENT. MILEAGE WAS ONLY 56,800 MILES. POOR DESIGN AS THERE IS NO GREASE CERT TO GREASE THEM PROPERLY. PLEASE INVESTIGATE!!!*AK
Suspension, Dec 29, 2003
MY 2000 DODGE DURANGO WAS REJECTED DURING A VA SAFETY INSPECTION DUE TO THE UPPER BALL JOINT PROBLEM THAT IS THE SUBJECT NHTSA INVESTIGATION (ACTION PE03032). THE VEHICLE HAS 38000 MILES. I HAVE BEEN INFORMED BY MY LOCAL DODGE SERVICE DEPARTMENT THAT CHRYSLER IS "ASSISTING" IN THE REPAIR COST BY REQUIRING A VARIABLE AMOUNT DEDUCTIBLE TO BE PAID BY THE CONSUMER. THE AMOUNT IS DETERMINED ON A CASE-BY-CASE BASIS AND MYVEHICLE WILL BE EVALUATED WHEN IT GOES IN FOR REPAIR ON 12/30/03. *AK
Suspension, Dec 28, 2003
PURCHASED TRUCK ON 1/17/03 - BALL JOINTS WERE REPLACED WHEN PURCHASED, HAD DURANGO INSPECTED ON 12/23/03 LOWER BALL JOINTS FAILED INSPECTION AND NEEDED TO BE REPLACED. THAT MAKES TWICE IN 1 YEAR. BOTH CASES WERE FOR THE LOWER BALL JOINTS.*AK
Suspension, Service brakes, Air, Fuel system, Gasoline, Dec 26, 2003
I HAVE HAD MY 2000 DURANGO IN TO THE DEALERSHIP (WHEN IT WAS UNDER WARRANTY) FOR SPONGY, LOOSE, PULSING BRAKING, NOISE FROM THE SUSPENSION, & A CHIRPING/SQUEAKING SOUND (ALTERNATOR LIKE) WHEN IT IS COLD OUTSIDE. THE SUSPENSION NOISE WAS CORRECTED WITH NEW SPACERS IN THE LEAF SPRINGS (WHICH THEY ADMITTED WERE A PROBLEM). I WAS TOLD THAT THE PULSING IN THE BRAKE PEDAL WAS NORMAL FOR THE DURANGO & NOT TO WORRY ABOUT IT. THEY DID A BALANCE & TOLD ME IT TOOK CARE OF THE PROBLEM. IT DIDN'T. THEY COULD NOT "DUPLICATE" THE CHIRPING (AFTER 2-3 VISITS) ALTHOUGH IT HAPPENS FOR ME EVERY DAY. NOW WE ARE OUT OF WARRANTY AFTER READING MANY OF THE COMPLAINTS FOR THE SAME PROBLEMS HERE, I'M JUST WAITING FOR SOMETHING TO HAPPEN. WILL MY CHILDREN BE INJURED AS A RESULT? THIS VEHICLE HAS 32K MILES WHICH ARE 99% HIGHWAY IS IN CHERRY CONDTION. I'VE DECIDED TO TAKE IT TO A PRIVATE MECHANIC (NAPA) & PAY FOR HIS OPINION ON THE ROTORS, BALL JOINTS, ARMS, BRAKES, WATER PUMP/ALTERNATOR, ETC. ONCE I'VE PAID FOR HIS OPINION, HOW DO WE GET DODGE TO PAY FOR THE REPAIRS ...SINCE THEY WON'T OWN UP TO ANY OF THE PROBLEMS. IS THERE GOING TO BE A RECALL ON THE ROTOR/BRAKE PROBLEM OR THE BALL JOINT/ARM PROBLEM? MY BRAKES USUALLY LAST AT LEAST 60K MILES & I HAVE NEVER HAD PROBLEMS WITH SUSPENSION ON ANY OF MY NEW CARS. THEN, I'M GETTING RID OF IT.*AK
Suspension, Dec 24, 2003
I HAVE A 2000 DODGE DURANGO, 4WD. IT HAS 52,818 MILES. AFTER HEARING A SERIOUS OF POP'S AND CLUNKS FROM THE FRONT END OF MY DURANGO I HAD THE TRUCK CHECKED. THE UPPER DRIVER'S SIDE BALL JOINT HAD FAILED. THE PASSENDGER SIDE BALL JOINT SHOWED WEAR BUT WAS IN SATISFACTORY CONDITON. I BELIEVE THIS BALL JOINT FAILURE HAPPENDED FAR TOO SOON. IN 40 YEARS OF DRIVING I'VE ONLY REPLACED WORN BALL JOINTS ON ONE VEHICLE AND IT HAD OVER 100,000 MILES. AUGUSTA DODGE REPLACED THE WORN BALL JOINT AND COULD NOT ASSURE ME THE REPLACEMENT BALL JOINT WAS ANY DIFFERENT THAN THE FACTORY INSTALLED ONE.*AK
Steering, Dec 24, 2003
I OWN A 2000 DURANGO AND HAVE BEEN ADVISED BY MU MECHANIC THAT THE UPPER CONTROL ARMS ARE DANGEROUSLY WORN AND REQUIRE REPLACEMENT. I AM PREPARING TO CONTACT DODGE TO GET PARTS PRICING. IF THIS BECOMES A RECALL HOW DO I PROTECT MY RIGHTS TO BE FULLY REIMBURSED> ALSO, IS THERE ANY BENEFIT TO NHSTA TO SEE THIS VEHICLE PRIOR TO REPAIR?*AK
Suspension, Dec 24, 2003
PE 03-032, FRONT SUSPENSION/UPPER BALL JOINT FAILURE: WHILE THE CONSUMER WAS HAVING A FRONT END ALIGNMENT THE MECHANIC NOTICED THE UPPER BALL JOINTS WERE SHOWING PREMATURE WEAR.*AK *CB *JB
Suspension, Dec 24, 2003
THE RIGHT UPPER BALL JOINT FAILED AT 32,000 MILES.*AK *PH THE VEHICLE COULD NOT RETAIN A FRONT END ALIGNMENT. THE DEALER DETERMINED THAT THE RIGHT UPPER BALL JOINT FAILED AND NEEDED TO BE REPLACED. *NM
Suspension, Dec 23, 2003
CONSUMER STATES SHE TOOK HER VEHICLE TO THE DEALER/MECHANIC FOR THE REGULAR MAINTENANCE, AND WAS TOLD THAT THE BALL JOINTS ARE WEARING OUT. SHE STATES SHE WOULD NOT HAVE KNOWN IT, HAD IT NOT BEEN FOR THE MECHANIC. SHE THINKS THIS IS DANGEROUS. *NLM