2003 Dodge Durango
Problems, recalls and owner-reported issues
Suspension is the leading concern among 339 owner complaints filed for this model year. This is the 12th highest complaint count among 25 Durango model years with reports.
Of the 2003 reports, 29 involved a crash and 18 involved a fire. 28 people were injured.
What owners report most often
Recalls and investigations
Suspension, front, hubOct 20, 2008
SKF IS RECALLING 2,805 HUB UNITS, PART NO. BR930361, SOLD AS A SERVICE PART FOR 1997-2004 DODGE DAKOTA VEHICLES AND 1999-2003 DODGE DURANGO VEHICLES EQUIPPED WITH 2-WHEEL DRIVE & REAR AXLE ABS. DUE TO A SPECIFICATION ERROR, THE ROTOR PILOT FOR THE HUB UNIT MAY BE TOO LONG. THIS RESULTS IN THE WHEEL TO NOT BE SEATED FULLY AGAINST THE HUB FLANGE FACE DURING MOUNTING.
IMPROPER SEATING OF THE WHEEL CAN RESULT IN EXCESSIVE VIBRATION, BRAKE ROTOR NOISE, DIFFICULTY REMOVING THE WHEEL AFTER INSTALLATION AND OPERATION OF THE VEHICLE, AND POSSIBLY WHEEL-END SEPARATION DURING VEHICLE OPERATION. SHOULD WHEEL-END SEPARATION OCCUR, THE DRIVER COULD LOOSE CONTROL OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH.
SKF WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE HUB UNITS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 5, 2008. OWNERS MAY CONTACT SKF VSM NORTH AMERICA CUSTOMER SERVICE AT 1-800-644-8999.
Campaign 08E064000 on NHTSA.gov
Electrical systemSep 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH FRONT BENCH SEATS ONLY, IF FLUID IS SPILLED FROM THE FLOOR MOUNTED CUP HOLDER, AN UNUSED CONSOLE POWER OUTLET CONNECTOR LOCATED UNDER THE SEAT MAY BECOME CONTAMINATED.
THIS MAY ALLOW DEVELOPMENT OF A HIGH RESISTIVE SHORT CIRCUIT IN THE CONNECTOR, WHICH COULD EVENTUALLY LEAD TO A FIRE.
DEALERS WILL INSPECT THE CONSOLE WIRING CONNECTOR FOR CORROSION, CLEAN AS REQUIRED, AND INSTALL A CAP TO PREVENT ADDITIONAL FLUID FROM CONTAMINATING THE CONNECTOR FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 30, 2006. OWNERS MAY CONTACT DAIMLER CHRYSLER AT 1-800-853-1403.
Campaign 06V339000 on NHTSA.gov
Engine and engine coolingMar 15, 2006
CERTAIN REPLACEMENT K&N FUEL PERFORMANCE KITS, P/NOS. 57-1509, 57-1511, 57-1511-1, 57-1517, 57-1517-1, 57-1527, AND 57-1530. ALSO, A SMALL PERCENTAGE OF THESE KITS WERE SOLD UNDER THE MOPAR PERFORMANCE PARTS BRAND NAME (P/NOS. P5007069 AND P5007070). ALL KITS WERE MANUFACTURED FROM APRIL 20, 1999, THROUGH SEPTEMBER 23, 2004. THESE ASSEMBLIES WERE MANUFACTURED AS REPLACEMENT EQUIPMENT FOR CERTAIN DODGE PICKUP TRUCKS AND SUVS. A SMALL PIECE OF MATERIAL FROM THE TUBE WALL COULD BE SUCKED INTO THE ENGINE THROTTLE BODY, WHICH COULD CAUSE THE THROTTLE TO BECOME JAMMED IN THE OPEN POSITION.
A JAMMED OPEN THROTTLE COULD CAUSE UNINTENDED ACCELERATION OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH OR INCREASED STOPING DISTANCES WHEN BRAKING.
K&N WILL PROVIDE OWNERS WITH A FREE REPAIR KIT ALONG WITH REPAIR INSTRUCTIONS. THE RECALL BEGAN ON APRIL 20, 2006.
Campaign 06E024000 on NHTSA.gov
Suspension, front, control arm, upper ball jointDec 21, 2004
ON CERTAIN SPORT UTILITY VEHICLES AND PICKUP TRUCKS EQUIPPED WITH FOUR-WHEEL DRIVE (4X4), IF MOISTURE LEAKS INTO THE FRONT SUSPENSION UPPER BALL JOINT, EVACUATION OF THE LUBRICANT AND CORROSION OF THE JOINT MAY CAUSE THE JOINT TO WEAR OVER AN EXTENDED PERIOD OF TIME. THIS COULD CAUSE A CLUNKING NOISE IN THE FRONT SUSPENSION, WHICH MAY NOT ALWAYS BE HEARD BY THE VEHICLE OCCUPANTS.
EXCESSIVE WEAR IN THE UPPER BALL JOINT MAY ALLOW IT TO SEPARATE, WHICH COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE.
DEALERS WILL REPLACE THE FRONT SUSPENSION UPPER BALL JOINTS. THIS SAFETY IMPROVEMENT CAMPAIGN BEGAN ON DECEMBER 21, 2004. OWNERS CAN CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V596000 on NHTSA.gov
Visibility, windshield wiper/washerMay 5, 2004
ON CERTAIN PICKUP TRUCKS AND SPORT UTILITY VEHICLES, THE WINDSHIELD WIPER MODULE MOTOR MAY BE SUSCEPTIBLE TO WATER INTRUSION THAT COULD CAUSE INTERNAL CORROSION AND RESULT IN PARTIAL OR COMPLETE LOSS OF FRONT WINDSHIELD WIPING CAPABILITY.
DRIVER VISIBILITY COULD BE REDUCED, WHICH COULD RESULT IN A CRASH.
DEALERS WILL REPLACE THE FRONT WINDSHIELD WIPER MODULE. OWNER NOTIFICATION BEGAN ON JULY 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V216000 on NHTSA.gov
Exterior lighting, headlights, switchDec 2, 2002
ON CERTAIN PICKUP TRUCKS, THE CENTRAL TIMER MODULE (CTM) HAS AN IMPROPERLY SIZED CIRCUIT BOARD TRACE THAT COULD POTENTIALLY CAUSE THE RIGHT HEADLAMP LOW BEAM TO BECOME INOPERATIVE.
IF THE LIGHTS FAIL, A VISIBILITY PROBLEM COULD OCCUR, INCREASING THE RISK OF A VEHICLE CRASH.
DEALERS WILL REPLACE THE CTM. OWNER NOTIFICATION BEGAN DECEMBER 23, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V322000 on NHTSA.gov
Representative owner complaints
339 reports, newest first.
Service brakes, Hydraulic, Jun 14, 2007
MY FRONT BRAKES HAVE BEEN CHANGED TWICE, AND I ONLY HAVE 52,000 MILES ON IT. THE BRAKES ARE NOW SQUEAKING HORRIBLY, MIXED WITH A GRINDING NOISE. MY OTHER VEHICLE IS HEAVIER THAN THE DURANGO, HAS MORE MILEAGE, AND I HAVEN'T HAD TO CHANGE THE BRAKES ONCE. SOMETHING SEEMS WRONG WITH THE WEAR OF THE DURANGO BRAKES. *TR
Electrical system, Jun 14, 2007
I NOTICED THAT WHEN I USED MY REMOTE TO UNLOCK THE DOORS, IT SET OFF THE ALARM. I PUSHED THE UNLOCK BUTTON SEVERAL TIMES AND IT STOPPED THE ALARM. THE VEHICLE STARTED FINE AND THEN WENT HAYWIRE WHEN I HIT ABOUT 15MPH. THE LOCKS BEGAN LOCKING AND UNLOCKING, THE HORN WAS BEEPING, THE WINDSHIELD WIPERS TURNED ON, MY HIGH BEAMS WERE FLASHING, AND THE INTERIOR "DING" WAS GOING OFF. IT STOPPED AND STARTED AGAIN ALL WITHIN A 2 MILE TRIP. ONCE I GOT HOME, THE LOCKS WOULD ONLY WORK MANUALLY, THE HEADLIGHTS DIDN'T WORK, AND THE INTERIOR LIGHTS WERE BLINKING. THIS MORNING, THE DURANGO IS FINE AND ALL COMPONENTS WORK. *TR
Suspension, Jun 11, 2007
UPPER BALL JOINTS NEEDED TO BE REPLACIED EVERY SIX MONTHS!!!!! *AK
Power train, May 22, 2007
2003 DURANGO CUSTOMER STATES THAT SINCE THE PURCHASE OF THE CAR, IT SHIFTED INTO 4 WHEEL DRIVE LOW WHILE DRIVING**CC THE CONSUMER STATES THAT THE VEHICLE IS UNDER WARRANTY AND HAS BEEN TAKEN TO THE DEALER 4 SEPARATE TIMES FOR REPAIR AND THE LAST TIME THEY WERE CHARGED A DIAGNOSTIC FEE AND THE PROBLEM IS STILL UNRESOLVED.*TR
Power train, May 7, 2007
I CURRENTLY HAVE 65,000 MILES ON A 2003 DODGE DURANGO SLT PLUS. THIS VEHICLE IS 4X4 AND HAS NEVER BEEN USED FOR TOWING. I WAS GETTING A KNOCKING NOISE IN THE FRONT END AT ANYTHING OVER 2700 RPMS. ALSO, I WAS HAVING A DRASTIC LOSE OF POWER ON THIS DURANGO AS WELL. I TOOK IT TO MY TRANSMISSION MECHANIC AND IT WAS FOUND TO BE TROUBLE IN THE TRANSMISSION. I AM HAVING TO GET THE TRANSMISSION REBUILT ALREADY AT 65,000 MILES. *AK
Visibility, Electrical system, Apr 26, 2007
TL*THE CONTACT OWNS A 2003 DODGE DURANGO. WHILE DRIVING IN THE RAIN THE CONTACT ATTEMPTED TO ACTIVATE THE FRONT AND REAR WINDSHIELD WIPERS, BUT THEY FAILED TO OPERATE. THE DASHBOARD LIGHTS FAILED APPROXIMATELY THREE WEEKS LATER. THE VEHICLE WAS TAKEN TO A DEALER TWICE AND THE DEALER STATED THAT THE FAILURE COULD BE ELECTRICAL. THERE WAS RECALL # 07V092000 CONCERNING ELECTRICAL SYSTEM: INSTRUMENT PANEL, BUT THEIS VEHICLE WAS EXCLUDED. THE WINDSHIELD WIPERS AND DASHBOARD LIGHTS WERE STILL INOPERABLE. THE CURRENT MILEAGE IS 40,350, AND FAILURE MILEAGE WAS 36,000. *AK
Electrical system, Exterior lighting, Visibility, Apr 11, 2007
TL*- THE CONTACT OWNS A 2003 DODGE DURANGO WITH A CURRENT AND FAILURE MILEAGE OF 34,500. THE CONTACT WAS DRIVING AT 60 MPH UNDER NORMAL DRY CONDITIONS WHEN THE VEHICLE STALLED. THE CONTACT STATED THAT WHEN THE STALLING OCCURRED ALL OF THE INSTRUMENT PANEL LIGHTS TURNED ON, AND THE DOOR CHIME STARTED TO BUZZ. THE CONTACT WAS ABLE TO PULL TO THE SIDE OF THE ROAD WITHOUT A CRASH. SINCE THE STALLING THE WINDOWS FAILED ,THEY DID NOT GO UP OR DOWN, THE WINDSHIELD WIPERS AND HEADLIGHTS WORKED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER, AND THE DEALER COULD NOT TELL THEM WHY THE FAILURE OCCURRED. *AK
Seats, Mar 16, 2007, fire
TL*- THE CONTACT STATED THAT AFTER DRIVING THE 2003 DODGE DURANGO WITH 34000 FAILURE MILEAGE A SHORT DISTANCE SHE PARKED THE VEHICLE FOR APPROXIMATELY 15 MINUTES, THEN RETURNED TO THE VEHICLE, OPENED THE DRIVER'S SIDE DOOR, AND NOTICED THAT THE DRIVER'S SEAT WAS ON FIRE. THE ENTIRE VEHICLE BECAME ENGULFED IN FLAMES. THE VEHICLE WAS DESTROYED. *AK
Suspension, Power train, Feb 27, 2007
TL*- THE CONTACT OWNS A 2003 DODGE DURANGO WITH AN ODOMETER READING OF 58132 MILES. THE CONTACT STATED THAT THE UPPER AND LOWER BALL JOINTS HAD BEEN REPLACED TWICE. THE CONTACT TOOK THE VEHICLE TO THE DEALER, AND THEY TOLD THE CONTACT THAT THIS VEHICLE WAS NOT COVERED BY RECALL 04V596000 . THE CONTACT STATED THAT THE VEHICLE SHOULD BE INCLUDED UNDER THE RECALL BECAUSE IT WAS HAVING THE SAME FAILURE. *AK THE CONSUMER STATED THE CV JOINT FAILED AGAIN. UPDATED 03/30/07. *JB
Suspension, Feb 21, 2007, crash
TL*- THE CONTACT OWNS A 2003 DODGE DURANGO WITH AN ODOMETER READING OF 14600 MILES. THE CONTACT STATED THAT WHILE DRIVING UNDER DRY CONDITIONS AT 35 MPH THE STEERING LOCKED. THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE AND CONTACT SUSTAINED INJURIES. THE CONTACT CALLED THE MANUFACTURER, BUT THEY HAVE NOT RESPONDED. THE CONTACT HAD RECEIVED RECALL (04V596000 FOR THE UPPER BALL JOINT, AND WHEN HE TOOK THE VEHICLE TO THE DEALER FOR THE REPAIR S,THEY ONLY LUBRICATED THE BALL JOINT, BUT DID NOT REPLACED IT. THE CONTACT STATED THAT AN UPPER BALL JOINT FAILURE WAS THE CAUSE FOR THE CRASH. *AK
Power train, Feb 11, 2007, fire
MY WIFE HAD OUR 2003 DURANGO IN TO THE LOCAL DODGE DEALER FOR SERVICE ONE MORNING A FEW WEEKS AGO, SINCE IT WOULD NOT COME OUT OF 4 WHEEL DRIVE AND WAS STEERING FUNNY AND VIBRATING/CLUNKING. THEY TOLD HER IT WAS STILL UNDER WARANTY AND A PART WOULD HAVE TO BE ORDERED (TRANSFER MODULE) FOR THE CONTROL OF IT BUT IT WAS OK TO DRIVE TILL IT CAME IN AND COULD BE REPLACED. NONE WERE AVAILABLE AND CLEVELAND SHOWEDED THEM ON BACK-ORDER. MY WIFE DROVE TO OIL CITY, PA TO PICK UP PARTS FOR ME AND IT CAUGHT FIRE ON THE WAY ( SHE HAD TALKED TO THE DEALER A FEW MINUTES EARLIER ON HER CELL PHONE AS THE PROBLEM WAS GETTING WORSE AND THEY ASSURED HER IT WAS OK). SHE HAD TO PULL OVER AND CALL 911. THE FIRE AND POLICE WERE QUICK IN RESPONDING AND THE FIRE WAS PUT OUT AFTER A TOTAL LOSS OF THE VEHICLE. NOW THE DEALER WON'T DO ANYTHING ABOUT IT. MY WIFE COULD HAVE EASILY BEEN KILLED. *NM
Power train, Feb 5, 2007
2003 DODGE DURANGO 2WD SLT HAS HAD TRANNY FAILURES CONSISTING OF ELECTRONIC COIL PACKS THAT CONTROL THE BAND LOCK-UP IN TRANNY FAILING TO ENGAGE OR DISENGAGE. THIS PROBLEM HAS CAUSED MY SPOUSE TO BE STUCK SEVERAL TIMES AND IN SEVERAL DIFFERENT PLACES. I HAVE FOUND THAT THE COST AND THE AVAILABLE PROCEDURE TO FIX IT IS TO PUT ANOTHER TRANNY IN IT WITH POSSIBILITIES OF SAME PROBLEMS. *NM
Power train, Electrical system, Jan 19, 2007
WHILE DRIVING THE VEHICLE WILL SWITCH INTO FOUR WHEEL LOW. THE INDICATOR LIGHT FLASHES AS IF IT IS IN FOUR LOW. THE LAST TIME WE WERE TRAVELING 35 MILES PER HOUR AND IT HAPPENED. I'VE READ ABOUT THE VARIETY OF ELECTRICAL PROBLEMS AND BELIEVE THIS IS ONE MORE. THE KEY FOBS QUIT WORKING AND WE HAD A STRANGE "P D ONE" MESSAGE FLASH ON THE ODOMETER. IT HAS BEEN TO THE DEALER THREE SEPARATE TIMES AND THEY HAVE TOLD US WE WERE SWITCHING THE KNOB. THEY WON'T BELIEVE US BECAUSE THEY CAN'T MAKE IT HAPPEN. THIS, ALONG WITH THE TRANSMISSION AND OTHER ELECTRICAL COMPLAINTS MAKE ME THINK THESE ARE VERY UNSAFE VEHICLES TO BE ON THE ROAD. *JB
Seat belts, Jan 8, 2007
TL*- THE CONTACT OWNS A 2003 DODGE DURANGO WITH AN ODOMETER READING OF 50000 MILES ON IT. THE CONTACT COMPLAINED THAT THE REAR SEAT BELTS DID NOT RETRACT. THE CONTACT STATED THAT THE SEAT BELTS ONLY RETRACTED 1 OUT OF EVERY 10 TIMES. SHE TOOK THE VEHICLE TO THE DEALER, AND THEY TOLD HER THAT SHE WOULD HAVE TO PAY FOR THE REPAIR.*AK
Suspension, Dec 22, 2006
WHILE DRIVING MY 2003 DURANGO AND STARTED NOTICING SOME VIBRATION IN THE FRONT END SO I TOOK THE VEHICLE IN TO GET IT CHECKED AND IT APPEARS THE LOWER BALL JOINTS ARE BAD. THIS IS AFTER I HAD THE UPPERS REPLACED DUE TO A RECALL. I AM NOT SURE HOW LONG THESE PARTS ARE GUARANTEED TO LAST BUT I KNOW I HAVE MUCH OLDER VEHICLES THAT STILL HAVE THE ORIGINAL PARTS IN THEM. SOUNDS LIKE THEY SHOULD HAVE RECALLED MORE THAN JUST THE UPPER BALL JOINTS. I AM GOING TO HAVE THEM REPLACED BUT I THINK A FAILURE AFTER SUCH A SHORT TIME SHOULD ALSO BE INVESTIGATED FOR A POSSIBLE RECALL, PERHAPS CHECKING THE WHOLE FRONT SUSPENSION WOULD BE WISE BEFORE SOMEONE IS KILLED BECAUSE SOMETHING FALLS OFF THE CAR. *NM
Engine and engine cooling, Nov 2, 2006, fire
HAVE A 2003 DODGE DURANGO. WAS DRIVING DOWN THE HIGHWAY WHEN IT SOUNDED LIKE SOMETHING FELL OFF THE CAR THE CAR WAS IMMEDIATELY PULLED OVER AND THERE WERE FLAMES COMING FROM UNDER THE ENGINE. THE CAR QUICKLY BECAME TOTAL ENGULFED IN FLAMES AND BURNED UP. THE CAR IS A 100% LOSE. *NM
Exterior lighting, Oct 12, 2006
DT*: THE CONTACT STATED THE EXTERIOR LIGHTING FAILED DUE TO A DEFECTIVE CENTRAL TIMER MODULE. THERE WAS A NHTSA RECALL #02V322000 PERTAINING TO THE EXTERIOR LIGHTING:HEADLIGHTS:SWITCH. THE NUMBER WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Electrical system, Exterior lighting, Sep 28, 2006
ALL LIGHTING ON MY 2003 DODGE DURANGO EXCEPT HAZARD AND BRAKE LIGHTS FAILED AT THE SAME TIME. THIS INCLUDES ALL INTERIOR LIGHTING, HEADLIGHTS, FOG LIGHTS AND RUNNING LAMPS. NO FUSES BLOWN. DISCUSSION WITH DODGE DEALERSHIP REVEALED THAT THIS IS COMMON PROBLEM AND IS CAUSED BY FAILURE OF THE HEADLIGHT SWITCH UNIT ON THE DASHBOARD. FURTHER INVESTIGATION ON MESSAGE BOARDS ALSO REVEALED THAT THIS IS COMMON PROBLEM, ALONG WITH THE WIRING HARNESS TO THE SWITCH ASSEMBLY WHICH BECOMES HOT AND MELTS. *NM
Steering, Suspension, Aug 17, 2006, crash
FRONT END PROBLEMS WITH M 2003 DODGE DURANGO. HAVE HAD STEERING RACK REPLACED, INNER & OUTER BALL JOINTS REPLACED AS WELL AS BOTH UPPER CONTROL ARMS. STEERING WENT OUT ON MY WIFE WHILE MAKING A RIGHT HAND TURN. BOTH INNER TIE-ROD ENDS SNAPPED OUT AND CAR LOST COMPLETE STEERING CONTROL. CAR RAN INTO PARKED CAR CAUSING SUBSTANTIAL DAMAGE TO BOTH VEHICLES. BECAUSE OF THE LOW SPEED NO INJURIES OCCURRED, HAD THIS HAPPENED AT HIGHWAY SPEED. I COULD HAVE BEEN KILLED ALONG WITH OTHERS ON THE HIGHWAY. WHAT ARE YOU WAITING FOR? FOR A FATALITY? DOES IT TAKE THE LIFE OF HUMAN BEING TO SAVE MONEY TO HAVE THIS PROBLEM SOLVED? PLEASE DO SOMETHING, I WILL NEVER NEVER BUY A DODGE AUTOMOBILE AGAIN AND IF I SEE SOMEONE MAKING THIS MISTAKE OR LOOKING AT DODGE I WILL ADVISE THEM OF ALL THE PROBLEMS THAT DODGE HAS AND ARE NOT WILLING TO BACK THEIR PRODUCT. BUY A FOREIGN CAR!!!! *NM
Steering, Aug 7, 2006
THE FRONT END OF MY 2003 DODGE DURANGO BEGAN TO HAVE A THUMPING NOISE. I COULD NOT IDENTIFY WHAT IT WAS OR EXACTLY WHERE IT WAS COMING FROM. ON MY WAY HOME FROM WORK, FRIDAY AUGUST 4,2006 I LOST BRAKING ON THE VEHICLE AND THE LEFT FRONT WHEEL BECAME DETACHED FROM THE AXLE. I LOST CONTROL OF THE VEHICLE, SKIDDED AND STOPPED IN A RESIDENTIAL NEIGHBORHOOD. HAD THIS OCURRED WHILE I WAS IN THE MOUNTAINS (WHICH I AM QUITE A BIT) OR ON THE INTERSTATE (WHICH I AM ON EVERY DAY) MYSELF OR OTHERS MAY HAVE BEEN KILLED. I COULD HAVE STRUCK A CHILD IN THE NEIGHBORHOOD WHERE THIS HAPPENED AS WELL. *NM
Engine and engine cooling, Jul 17, 2006
WHILE DRIVING DOWN HIGHWAY, THE OIL WARNING LIGHT CAME ON. IMMEDIATELY WE PULLED OVER AND CHECKED OIL, WHICH WAS FINE. WE STARTED THE CAR AND BEGAN DRIVING. WHILE DRIVING, THE ENGINE BEGAN TO MAKE A CLICKING NOISE. IMMEDIATELY, I PULLED OVER AGAIN AND HAD TO HAVE THE CAR TOWED TO A DODGE DEALERSHIP. I WAS TOLD BY THE DODGE SERVICE DEPARTMENT THAT THE ENGINE FAILURE WAS DUE TO SLUDGE IN THE OIL THAT BLOCKED THE SCREEN TO THE OIL PUMP. WE WOULD REQUIRE A NEW ENGINE. DODGE HAS DENIED OUR POWER TRAIN WARRANTY DUE TO THE SLUDGE. *JB
Suspension, Jul 6, 2006
COMPONENT: SUSPENSION: FRONT: CONTROL ARM: UPPER BALL JOINT DEFECT SUMMARY: ON MY 2003 DODGE DURANGO SPORT UTILITY THEIR IS A LOUD CLUNKING NOISE IN THE FRONT SUSPENSION. I CALL DAIMLERCHRYSLER MOTORS COMPANY LLC TO ASK IF THEIR WAS A RECALL ON MY SUV. THEY SAID NO, BUT MY UPPER BALL JOINT IS DEFECTIVE. *NM
Service brakes, Hydraulic, Engine and engine cooling, Power train, Jul 5, 2006
VEHICLE HAS A BRAKE PULSATION AND HAD A BRAKE SQUEAK. THIS HAS BEEN GOING ON SINCE VEHICLE WAS PURCHASED IN 10-03. VEHICLE WAS RETURNED TO DEALERSHIP WHILE UNDER WARRANTY. THEY REPLACED THE BRAKE PADS AND RESURFACED THE ROTORS. THIS DID NOT ELIMINATE THE PULSATION BUT DID ELIMINATE THE SQUEAK. THE TRANSMISSION BANGS INTO GEAR AND HAS A LONG DELAY GOING FROM PARK INTO REVERSE. THIS IS AN ONGOING PROBLEM. THE VEHICLE HAS BEEN RETURNED TO THE DEALER MORE THAN 10 TIMES. THEY CLAIMED THEY COULD NOT DUPLICATE THE PROBLEM. THIS IS AFTER TELLING US THEY FELT SOMETHING BUT DID NOT KNOW WHAT IT WAS. ENGINE STALLS AND RUNS ROUGH. THIS IS INTERMITTENT AND DEALER COULD NOT DUPLICATE IT. I HAVE SPOKEN WITH SEVERAL TRANSMISSION SHOPS AND THEY HAVE STATED THAT THERE IS A FIX FOR THE TRANSMISSION PROBLEM. CHRYSLER WILL NOT PERFORM THE REPAIR. THEY DID AGREE TO INSTALL THE NECESSARY PARTS IF I PURCHASED THEM BUT THEN THIS WOULD VOID MY WARRANTY. AND WHY SHOULD I PAY FOR A REPAIR THAT SHOULD BE COVERED UNDER MY WARRANTY?? *JB
Suspension, Mar 23, 2006
CLUNKING NOISE IN FRONT SUSPENSION. TIRES WEARING UNEVENLY. INSPECTION BY MECHANIC BY FINDS WORN UPPER BALL JOINTS ON MY 2003 DODGE DURANGO. JOINTS HAVE NO LUBRICATION AND HAVE CORROSION BECAUSE OF THIS. I FEAR THE EXCESSIVE WEAR IN THE UPPER BALL JOINT MIGHT CAUSE IT TO SEPARATE WHICH WOULD RESULT IN THE LOSS OF CONTROL OVER MY VEHICLE. DODGE ALREADY HAS A RECALL ON THIS DEFECT BUT MY DURANGO WAS NOT INCLUDED. ALL DURANGOS WITH THIS PROBLEM SHOULD BE INCLUDED. IT'S A SAFETY THING!!! *NM
Equipment, Mar 21, 2006
DT*: THE CONTACT STATED THE AIR CONDITIONER HAS NEVER WORKED PROPERLY SINCE PURCHASING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER ON 6 OCCASIONS FOR REPAIRS. THE AIR TEMPERATURE THAT COMES FROM THE VENT IS 56 DEGREES. ACCORDING TO THE OWNERS MANUAL THE AIR TEMPERATURE SHOULD BE 42 DEGREES. THE DEALER STATED THE DOOR FLAP THAT SEPARATES THE HEATER AND AIR CONDITIONER GETS STUCK MID WAY CAUSING THE AIR TO BE TOO WARM. *AK UPDATED 04/19/06. *JB