2004 Dodge Durango
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,115 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Durango model years with reports.
Of the 2004 reports, 45 involved a crash and 74 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleDo not drive until repairedMay 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Campaign 15V313000 on NHTSA.gov
Air bagsDec 3, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
Campaign 14V770000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Electrical system, instrument cluster/panelMar 9, 2007
ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.
THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.
DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.
Campaign 07V092000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 8, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.
THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V578000 on NHTSA.gov
Vehicle speed control, cablesJan 14, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.
THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.
DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V020000 on NHTSA.gov
Electrical system, wiring, interior/under dashDec 12, 2003
ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.
THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.
DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
Campaign 03V528000 on NHTSA.gov
Representative owner complaints
1,115 reports, newest first.
Engine and engine cooling, Mar 28, 2012
BOUGHT OUR DURANGO NEW IN 2004,WITH THE 5.7 HEMI, SERVICED IT EVERY 3000 MILES. MY WIFE DRIVES IT AND HAD NO PROBLEMS UNTIL THE OTHER DAY WHEN SHE GOT IN TO GO TO WORK AND STARTED IT UP, AND IT SOUNDED LIKE YOU HAD THROWN GRAVEL IN A WASHING MACHINE. IM SURE IT DROP A VALVE SEAT AND CHEWED IT UP. I HAVE 27 YEARS IN AUTOMOTIVE AND I KNOW YOU SHOULD GET MORE THAN 80,000 MILE OUT OF A HIGH TECH ENGINE LIKE THIS IS SUPPOSED TO BE.WE HAVE DODGES IN OUR FAMILY AND THIS IS A VERY BIG DISSAPOINTMENT BESIDES BEING VERY EXPENSIVE. DODGE IS BEING VERY CLOSED MOUTH ABOUT THIS VERY HUGE PROBLEM.
Engine and engine cooling, Mar 24, 2012
JUST LIKE NUMEROUS 2004 DURANGO OWNERS I HAVE EXPERIENCED .......A COMPLETE ENGINE FAILURE ONCE I PASSED 80,000 MILES DUE TO UNKNOWN CAUSES. I AM THE ORIGINAL OWNER, REGULARLY MAINTAINED IT, AND OPERATED IT NORMALLY. CAR STALLED IN TRAFFIC AND COULD HAVE BEEN TRAGIC. WOULD LIKE AN INVESTIGATION OPENED CONSIDERING THE LARGE NUMBER OF OWNERS EXPERIENCING THE SAME PROBLEM. *TR
Engine and engine cooling, Mar 20, 2012
2004 DODGE DURANGO. CONSUMER STATES TROUBLE WITH STARTING VEHICLE *TGW THE CONSUMER HAD THE VEHICLE TOWED TO A LOCAL DEALERSHIP, WHERE IT WAS DISCOVERED A FULL ENGINE REPLACEMENT WAS NEEDED. ACCORDING TO THE INVOICE, THE CONNECTING ROD WAS BROKEN, THE #3 CYLINDER WAS DOWN AND THERE WAS INTERNAL FAILURE. *JB
Fuel system, Gasoline, Mar 20, 2012
WHEN FILLING WITH GAS THE FUEL TANK SPEWS OUT GASOLINE. *KB
Engine and engine cooling, Mar 9, 2012
UPON STARTING THE VEHICLE IN THE AM AFTER DAILY USE,A LOUD NOISE AS IF THE FAN BELT BROKE OR STONES THROWING AROUND WAS HEARD AND OIL STARTED FLOWING FROM MOTOR. PIECES OF CAST METAL FOUND UNDER THE VEHICLE IN THE MIDST OF THE OIL....ROD BLEW THROUGH!!! ONLY 100K MILES AND OIL WAS FILLED, MAINTENANCE ALWAYS COMPLETED. WE ARE ORIG OWNERS. THIS WAS A $35K V8 ENGINE VEHICLE THAT HAS BEEN MAINTAINED. THIS SHOULD NOT HAVE HAPPENED AND AS SEEN ON THE EMONDS SITE AS WILL AS DODGE, THIS IS A COMMON PROBLEM WITH THIS VEHICLE AND NO RECOURSE FOR THE OWNER WHO HAS DONE WHAT HE OR SHE WAS TO DO AS FAR AS UPKEEP ON THEIR VEHICLE??? AGAIN THIS IS NOT A CHEAP VEHICLE AND WE ARE A FAMILY OF 5 WITH 1 INCOME. HOW AND WHY SHOULD WE HAVE TO FIX THIS PROBLEM? WE PURCHASE WHAT WE THOUGHT WAS A GOOD QUALITY VEHICLE FROM A BIG 3 COMPANY!! *TR
Engine and engine cooling, Mar 6, 2012, fire
I OWN A 2004 5.7L HEMI MAGNUM DODGE DURANGO..WHEN I WAS LEAVING SCHOOL THE OTHER NIGHT MY DURANGO STARTED FINE. WHEN I PULLED OUT ONTO THE ROAD I ONLY GOT ABOUT 1/2 MILE BEFORE MY ENGINE MADE A HORRIBLE NOISE AND JERKED REAL HARD, MY CHECK ENGINE LIGHT CAME ON AS DID MY OIL LIGHT. AS I WAS PULLING OFF THE ROAD I LOST THE POWER STEERING AS WELL,SMOKE POURED OUT FROM UNDER MY DURANGO. I GOT OUT AS I WAS AFRAID IT WAS GOING TO CATCH FIRE. I CALLED FOR HELP AND WAITED ON THE SIDE OF THE ROAD. THE TOW TRUCK GUY GOT THERE AND TOLD ME THERE WAS OIL ALL UNDERNEATH OF MY TRUCK. I HAD IT TOWED TO MY LOCAL SHOP TO SEE WHAT WAS WRONG. GUESS WHAT? A ROD HAS BEEN PUSHED THROUGH MY ENGINE AND NOW I NEED A NEW ONE. MY DURANGO ONLY HAS 85,200 MILES ON IT. I AM REALLY MAD, I HAVE A DAUGHTER WHO COULD HAVE BEEN WITH ME AND WE COULD HAVE BEEN ON THE INTERSTATE WHEN THIS HAPPENED, I HATE TO THINK THAT WAS POSSIBLE AND WHAT THE OUTCOME COULD HAVE BEEN. THIS IS A SERIOUS ISSUE AND I AM SURPRISED NO RECALL HAS BEEN MADE.WE AS CONSUMERS HAVE THE RIGHT TO A VEHICLE THAT IS SAFE FOR US, THE LAW IS SUPPOSED TO PREVENT THIS FROM RE-OCCURING. I CAN SE IF THIS WAS AN ISOLATED INCIDENT, BUT ITS NOT. I HAVE STARTED LOOKING AND I SEE THOUSANDS OF COMPLAINTS AND THAT IS ONLY ON A COUPLE BOARDS/FORUMS, HOW IS THIS POSSIBLE, WHO IS RESPONSIBLE. I ENCOURGE ALL DURANGO OWNERS WHO HAVE HAD THIS ISSUE TO STEP FORWARD AND COMPLAIN, TOGETHER WE CAN MAKE A DIFFERENCE. I ALREADY CONTACTED MY LOCAL NEWS, AND I WILL BE SENDING LETTERS TO REID BIGLAND (THE PRESIDENT OF CHRYSLER CORP). CHRYSLER/DODGE GOT A BAILOUT WHEN THEY WERE READY TO BE BANKRUPT, BUT WHERE DOES THAT HELP THE AVERAGE CONSUMER. WE ARE ALL HAVING DIFFICULT TIMES IN THIS ECONOMY, WHERE IS THE HELP FOR US? WE ARE LEFT TO PAY WELL OVER 6000 FOR ENGINE REPAIRS THAT DODGE/CHRYSLER CORP IS RESPONSIBLE FOR. WE ALL NEED JUSTICE HERE. *TR
Engine and engine cooling, Mar 6, 2012
WENT TO START MY TRUCK IN THE MORNING TO WARM UP, SOUNDED LIKE SOMETHING BROKE UNDER THE HOOD. SHUT OFF, WAITED AND RESTARTED, SAME NOISE. IT IS SITTING AT A REPAIR SHOP BECAUSE ITS GOING TO BE EXPENSIVE AND I DON'T HAVE THE MONEY. I STILL HAVE YEARS TO PAY ON IT. BEEN TAKING A CAB TO WORK AND BACK EVERY DAY. I BOUGHT MY 2004 DURANGO BRAND NEW, NEVER BEAT IT UP, HAS ONLY 74K MILES, REGULAR OIL CHANGES. I HAVE READ OTHER INCIDENTS/COMPLAINTS ONLINE ABOUT THE SAME THING I AM GOING THROUGH. ITS PRETTY SAD TO DRIVE BY MY TRUCK EVERY DAY IN A CAB! *TR
Engine and engine cooling, Structure, Mar 2, 2012
NOTICED OVER THE PAST FEW YEARS WATER WHEN IT RAINS THAT IT IS ACCUMULATING ON TOP OF THE ENGINE. NOTICED THE ENGINE FELT LIKE IT HAD A MISS FIRE ON A CYLINDER. SEAL FROM WINDSHIELD COWL IS NO LONGER MAKING A POSITIVE SEAL AND WATER IS DRIPPING DOWN ONTO THE TOP OF THE ENGINE AND ALSO INTO THE SPARK PLUGS. USING YOU TUBE THERE HAVE BEEN NUMEROUS COMPLAINTS OF THIS ISSUE WHICH IN TURN HAS RESULTED IN WHAT IS CALLED HYRO-LOC OF THE ENGINE WHICH IS CAUSING PUSH RODS TO BREAK AND CAUSING THE ENGINE TO COMPLETELY FAIL, AS IN MY CASE PUSHING A ROD THRU THE BLOCK OF THE ENGINE SPILLING OIL OUT ON TO THE STREET. SHUTTING DOWN THE ENGINE LOOSING ALL POWER TO STEER AND CONTROL VEHICLE. LUCKILY I WAS NOT ON A MAIN HIGHWAY TRAVELING AT 60MPH AS THIS COULD HAVE BEEN AS DISASTROUS ACCIDENT.THERE SHOULD BE SOME TYPE OF RECALL ON THE WATER PROBLEM AND THIS ENGINE CATASTROPHE RESULTING FORM THIS PROBLEM, AS OF TODAY DODGE/CHRYSLER HAS NO KNOWN ISSUE OF THIS SORT, WHICH IS HARD TO BELIEVE. PLEASE NOTIFY ME OF ANY INFORMATION REGARDING THESE ISSUES AND ANY POSSIBLE CLASS ACTION SUITS THAT MAY BE PENDING. *TR
Engine and engine cooling, Feb 22, 2012
WHILE DRIVING DOWN THE HIGHWAY THE ENGINE COMPLETELY SEIZED. NO INDICATION OR WARNING. ALWAYS MAINTAINED IAW THE MANUAL. *TR
Engine and engine cooling, Feb 16, 2012
AFTER RETURNING HOME FROM A LONG DISTANCE 4 DAY WEEKEND, WHERE THE VEHICLE FOR THE MOST PART RAN FINE. IT STALLED A COUPLE OF TIMES WHILE DECELERATING (WHICH HAD HAPPENED A FEW TIMES PRIOR AND OUR LOCAL MECHANIC COULDN'T LOCATE THE PROBLEM). THERE WERE NO WARNING LIGHTS ON AND THE VEHICLE RAN FINE. THE NEXT DAY AFTER DRIVING ABOUT 6 MILES TO WORK (AGAIN WITH NO INCIDENT), I STARTED THE VEHICLE AND DROVE ABOUT 100 YARDS AND IT SOUNDED LIKE ROCKS AND RUBBER WERE FLYING ALL OVER UNDER THE HOOD (HEAVY KNOCKING SOUND). HAD IT TOWED TO THE GARAGE AND HAVE BEEN TOLD THE OIL HAS TURNED TO SLUDGE AND THAT THE MOTOR THREW A ROD. THE REPAIR QUOTE INCLUDES PUTTING IN A NEW MOTOR AND THE COST IS $4,000 - $5,000. WE DO NOT HAVE THE FUNDS AND STILL OWE ALMOST $8,000 ON THE VEHICLE. THIS IS A CRIME! *TR
Engine and engine cooling, Feb 16, 2012
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THERE WAS AN ABNORMAL KNOCKING FROM THE ENGINE AREA. THE CONTACT HAD THE VEHICLE TOWED TO A NEARBY MECHANIC WHERE THE MECHANIC DIAGNOSED THAT A ROD HAD PUNCTURED THE MOTOR.THE DEALER WAS CONTACTED AND DID NOT ACKNOWLEDGE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 107,000. THE VIN WAS NOT AVAILABLE.
Service brakes, Hydraulic, Feb 9, 2012
2004 DODGE DURANGO. CONSUMER STATES BRAKE FAILURE WHILE DRIVING *TGW THE CONSUMER STATED THE MECHANIC FOUND A BROKEN VALVE WHICH CAUSED THE BRAKE FAILURE. WHEN THE MECHANIC CONTACTED THE NEAREST CHRYSLER DEALERSHIP TO OBTAIN THE PART, HE WAS INFORMED THE PART WAS NO LONGER BEING MANUFACTURED BY CHRYSLER. THE MECHANIC THEN LOCATED A PART OUT OF STATE AND HAD IT SENT TO HIM, ONLY TO FIND OUT, THE PART WAS NOT CORRECT DUE TO A CERTAIN PERCENTAGE OF 2004 DODGE DURANGO'S BEING PRODUCED AS NOT HAVING POIS-TRACTION. THE CONSUMER STATED CHRYSLER GAVE HER MECHANIC THE RUN-AROUND FOR THREE WEEKS.
Engine and engine cooling, Air bags, Feb 9, 2012
I DO NOT KNOW WHAT HAPPENED THIS FEELS LIKE THIS DREAM. ONE DAY MY TRUCK IS RUNNING GREAT AND THEN BAM OIL EVERY WHERE. ONE DAY I STARTED MY TRUCK UP AFTER ABOUT TWO WEEKS OF LETTING IT SIT IN THE DRIVE WAY AND IT HAD A TICKING NOISE SO I IMMEDIATELY TURNED IT OFF. I CALLED A MECHANIC HE CHECKED IT AND SAID IT WAS A STICKY LIFTER.I THEN CALLED DODGE TO GET PROFESSIONAL ADVICE BECAUSE MY MECHANIC IS NOT A CERTIFIED DODGE MECHANIC. A SERVICE ADVISER AT DODGE DEALERSHIP ON RT 112 IN MEDFORD AND HE TOLD ME THAT IF THE PROBLEM STARTED WHILE THE TRUCK WAS SITTING, TO JUST START THE TRUCK AND LET IT RUN FOR A WHILE. SO I DID AND MAYBE FIVE MINUTES OF IT BEING ON AND TICKING I HEARD A NOISE AND SAW OIL ON THE GROUND. NOW WHAT DO I DO.........I HAVE A HOLE IN THE ENGINE BLOCK AND A FULLY PAID PIECE OF JUNK. I HAVE RECORDS OF ALL MY REGULAR OIL CHANGES THIS TRUCK WAS MY BABY I TOOK GREAT CARE OF IT, I LOVED IT AND ITS DEAD. I'M NOT THE ONLY ONE WITH THIS TRUCK AND THIS PROBLEM WHEN WILL DODGE OWN UP TO ITS RESPONSIBILITY AND RECALL THE 5.7 MOTOR .IT BREAKS MY HEART EVERY MORNING WALKING BY MY 2004 DODGE DURANGO TO START UP MY OLD BEAT UP 97 NISSAN PATHFINDER WITH 246K ITS SAD TO SAY THAT THIS RUSTED OLD PIECE OF JUNK GIVES ME NO PROBLEMS WITH ITS MOTOR OR TRANSMISSION, BUT MY NEW TRUCK CRAPPED OUT AT 116,000 CARS NOT ARE SUPPOSE TO DIE AFTER 100K ESPECIALLY HEAVY DUTY TRUCKS. I NEVER EVEN GOT THE OPPORTUNITY TO CARRY A LOAD OR TOW SOMETHING. DODGE MADE IT SEEM LIKE THIS WAS SOMETHING THAT WAS SUPPOSE TO HAPPEN BECAUSE THE TRUCK HAS 100K...THAT MAKES NO SENSE TO ME AND I WISH I WOULD HAVE DONE MORE RESEARCH ON THIS TRUCK. BUT RIGHT NOW I JUST PRAY THAT DODGE HELPS ME OUT WITH THIS PROBLEM. THIS IS MY FAMILY VEHICLE THAT I INVESTED HARD EARNED CASH INTO AND NOW IT IS JUST SITTING IN MY DRIVEWAY ROTTING AWAY. CAN SOMEONE PLEASE HELP? *TR
Engine and engine cooling, Feb 7, 2012
ENGINE BLEW WITH OUT ANY SIGN NO NOISE UNTIL IT WENT POOF AND CLOUD OF BLUE SMOKE AND ROD WAS THROUGH THE BLOCK. IF MY HUSBAND WOULDN'T OF BEEN WITH ME AND MY KIDS WOULD OF BEEN IN AN ACCIDENT CAUSE I WOULD OF THOUGHT I JUST RAN OVER SOMETHING. IT S SCARY TO THINK WE COULD OF ALL DIED BECAUSE OF A BAD ROD THAT SEEMS TO BE A PROBLEM IN THESE 5.7 ENGINES. *TR
Engine and engine cooling, Feb 5, 2012
AFTER HAVING BOUGHT THE CAR USED FROM A DEALER I WORKED FOR CHECKING TO SEE THAT WAS ONE OWNER AND SERVICE RECORDS WERE ON FILE WITH ANOTHER LOCAL DEALER. VEHICLE HAD BEEN PROPERLY SERVICED AND WAS CONTINUED TO BE SERVICED THRU A DODGE DEALER AT 98,564 MILES WITH NO WARNING AT ALL THE MOTOR THREW A ROD THRU THE SIDE OF THE BLOCK. REPLACEMENT WAS MADE COSTING US $7000, NONE OF WHICH CHRYSLER WOULD TAKE RESPONSIBILITY FOR. NOW 2 YEARS LATER WE ARE APPROACHING 82000 MILES ON THE 2ND MOTOR AGAIN MAINTINANCED PROPERLY AND I'M EXPERIENCING THAT I CAN BE DRIVING ON THE INTERSTATE OR ANYWHERE AND IT WILL JUST DIE. I HAVE 4 KIDS THIS IS OUR MAIN TRANSPORTATION AND IT IS VERY DANGEROUS AS THERE IS NO STEERING OR BRAKES WHEN THIS HAPPENS. PLEASE HOLD CHRYSLER ACCOUNTABLE FOR THESE PROBLEMS AS YOUR SIGHT REFLECTS OVER 650 COMPLAINTS FOR THE SAME THINGS ON THIS PARTICULAR VEHICLE!! DOES SOMEONE HAVE TO DIE PRIOR TO THEM BEING HELD RESPONSIBLE?! *TR
Engine and engine cooling, Feb 2, 2012
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A LOUD CLICKING NOISE OUTSIDE OF THE VEHICLE. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD AND STOPPED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO STATED THAT THERE WAS A HOLE IN THE ENGINE BLOCK DUE TO A ROD FRACTURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.
Engine and engine cooling, Electrical system, Feb 1, 2012, fire
MY PASSENGER AND I WERE SITTING AT A RED LIGHT. THE CHECK ENGINE OF MY 2004 DODGE DURANGO LIMITED (5.7LTR) CAME ON, THEN THE BATTERY LIGHT CAME ON AND BOTH OF THOSE LIGHTS STARTED TO FLICKER. THERE WAS A LOUD SQUEAL AND A POP, THEN THE ENGINE STALLED AND I FELT THE BRAKE PEDAL FALL STRAIGHT TO THE FLOOR. WHITE SMOKE STARTED TO EMERGE FROM THE ENGINE COMPARTMENT, WHICH QUICKLY TURNED A THICK BLACK COLOR. I COULDN'T EVEN SEE THROUGH THE SMOKE, AS IT WAS SO DENSE. I GRABBED MY PHONE AND PROCEEDED TO CALL ROADSIDE ASSISTANCE TO GET THE VEHICLE OFF OF THE ROAD (THE VEHICLE WAS BLOCKING A LANE OF A MAJOR HIGHWAY IN MY TOWN). I STARTED TO SMELL BURNING PLASTIC AND THOUGHT, "AM I ON FIRE?". MY PASSENGER INSTRUCTED ME TO LOWER MY WINDOW BECAUSE ANOTHER DRIVER WAS YELLING SOMETHING AND MAKING HAND GESTURES. WHEN I TRIED TO USE THE WINDOWS, I NOTICED THAT I HAD LOST ALL POWER. IN A PANIC I OPENED THE DOOR AND INSTRUCTED MY PASSENGER TO DO THE SAME. THAT WAS WHEN WE HEARD WHAT THE OTHER DRIVERS WERE SCREAMING. "GET OUT OF THE TRUCK, IT'S ON FIRE!". WHEN I TURNED TO GET OUT OF THE VEHICLE, THAT WAS WHEN I SAW THE FLAMES FLOWING UP THE WINDSHIELD ABOUT 4" LONG. WE JUMPED OUT OF THE VEHICLE AND RAN ACROSS THE ROAD TO THE CURB, TURNED TO VIEW THE VEHICLE, SEEN THAT IT WAS A LARGE FIRE AND DECIDED TO RUN ABOUT 200-300 FEET AWAY FROM IT. JUST IN CASE IT EXPLODED. THE FIREMEN WERE THERE IN UNDER A MINUTE, BUT THE VEHICLE WAS ENGULFED IN FLAMES IN ABOUT 30 TO 45 SECONDS. I HAVE A LARGE FAMILY AND IT'S A GOOD THING THEY WERE NOT ALL WITH ME, AS IS THE CASE 90% OF THE TIME. I DO NOT KNOW IF I WOULD'VE HAD TIME TO GET THREE SMALL CHILDREN OUT OF THEIR CARSEATS IN TIME. THIS COULD'VE ENDED MUCH WORSE THAN IT DID. *TR
Engine and engine cooling, Jan 30, 2012
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT WAS DRIVING 25 MPH WHEN THE ENGINE STALLED. THE CONTACT STATED THAT PRIOR TO THE FAILURE, THE OIL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE ENGINE ROD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGES WERE 120,000.
Engine and engine cooling, Jan 30, 2012
I HAVE THE SAME PROBLEM AS MANY OTHER DODGE DURANGO OWNERS ARE EXPERIENCING. MINE IS A 2004 DODGE DURANGO WITH A 5.7 HEMI ENGINE. IT WAS ALWAYS PROPERLY MAINTAINED AND SERVICED. ONE MORNING WE WENT TO TURN IT ON AND A LOUD KNOCKING SOUND CAME OUT OF THE ENGINE. IT WAS A BROKEN ROD. WITHOUT ANY SYMPTOMS OR ANY WARNINGS WHATSOEVER, A ROD DECIDED TO BREAK. INCREDIBLE TO THINK THAT A WELL MAINTAINED ENGINE WOULD BREAK FOR NO REASON WITH LESS THAN 100K MILES ON IT. *TT
Seat belts, Jan 27, 2012
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THE DRIVER SIDE SEAT BELT FAILED TO UNLOCK AND WAS CUT IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,543 AND THE CURRENT MILEAGE WAS 85,553.
Engine and engine cooling, Power train, Jan 27, 2012
I'VE OWNED MY 2004 DODGE DURANGO 5.7 HEMI SINCE 2005. WITH ONLY 151,960 MILES - TAKING EXCELLENT CARE AND PRIDE IN IT, THE #7 ROD HAS BEEN BENT. WATER HAS SOMEHOW GOTTEN INTO MY MOTOR CAUSING ALL KINDS OF ISSUES. WITHIN THE PAST YEAR, IT HAS HAD ISSUES RUNNING HOT, RUNNING POORLY WHEN IT RAINS AND ROUGH IDLE ON OCCASION. AFTER SITTING FOR 24 HOURS, I WENT OUT TO CRANK IT AND IT JUMPED (I THOUGHT A SMALL ANIMAL HAD CRAWLED INTO MY MOTOR) AND IT SHUT OFF. I THEN RE-CRANKED IT AND IT SOUNDS LIKE A SEWING MACHINE. I HAD TO HAVE IT TOWED AND AM NOW LOOKING AT $4000 FOR ANOTHER MOTOR. I'VE HAVE RESEARCHED THE INTERNET AND AM TOTALLY BLOWN AWAY AT THE OTHERS HAVING THE ISSUES WITH THE SAME EXACT MAKE AND MODEL OF VEHICLE. THIS IS SOMETHING CHRYSLER SHOULD MAKE RIGHT. I AM A SINGLE MOTHER AND LIVE WEEK TO WEEK, I CAN NOT AFFORD TO DO THIS, BUT I HAVE TO. WORKING FULL TIME, CARING FOR A 10 YEAR OLD AND NOW APPLYING FOR A PART-TIME JOB IS WHAT THIS EXTRA EXPENSE IS CAUSING ME TO DO. I THINK SOMEONE SHOULD DO SOMETHING - IF I WIN THE LOTTERY, YOU BEST BELIEVE I WILL. CHRYSLER DO THE RIGHT THING....THIS IS HAPPENING TOO MUCH AND IS A DEFECT - NO DOUBT. TOYOTA DID A RECALL - MAYBE IF I'M EVER TO BUY ANOTHER VEHICLE, ATLEAST THEY WOULD MAKE IT RIGHT. *KICKS SOAPBOX*. *TR
Engine and engine cooling, Jan 24, 2012
WE PURCHASED OUR CAR NEW IN MAY 04. WE HAVE HAD NO MAJOR ISSUES WITH THE VEHICLE. LAST WEEK I GOT IN THE CAR AND TRIED TO START IT AND IT MADE THIS LOUD NOISE LIKE ROCKS OR MARBLES IN THE ENGINE. THEN IT WOULD NOT TURN OVER. AFTER A FEW ATTEMPTS TO START, THE ENGINE STARTED BUT HAS A VERY LOUD KNOCKING NOISE. THE CAR RAN FINE 2 DAYS BEFORE THE FAILURE. WE HAD IT TOWED TO A DODGE DEALERSHIP AND THEY SAID THE CAMSHAFT AND PISTONS NEED TO BE REPLACED. BUT HAVEN'T REALLY TORN THE ENGINE APART TO DIAGNOSE EVERYTHING. TOTAL COST TO REBUILD THE BOTTOM HALF ONLY IS $5,000.00. THE SERVICE GUY TOLD ME IT WAS ONE OF THE CLEANEST ENGINES HE HAS SEEN TOO. I TOLD THEM THAT WAS TOO MUCH AND THEY WENT DOWN TO $4,100.00. BUT WE FOUND ANOTHER LICENSED SHOP TO REBUILD FOR LESS. THE SHOP DOING THE WORK HAS 3 OTHER DURANGOS AT HIS SHOP WITH THE SAME PROBLEM. THIS ENGINE SHOULD HAVE LASTED A LOT LONGER THAN 90,900 MILES. I CHECKED EDMUNDS.COM AND LOTS OF PEOPLE HAVE COMPLAINED ABOUT THIS SAME ISSUE. THE DEALERSHIP SAID THAT THEY SOLD OVER A MILLION AND A HALF OF THESE VEHICLES AND THIS IS A FLUKE THAT IT HAPPENED TO A FEW OF THEM. *TR
Engine and engine cooling, Jan 20, 2012
I WAS TRAVELING ABOUT 15 MPH IN MY 2004 DODGE DURANGO WITH THE 5.7 HEMI. THE CHECK ENGINE LIGHT CAME ON AND BEFORE I COULD PULL OVER THE ENGINE BLEW. IT KNOCKED A WHOLE IN THE SIDE OF THE ENGINE AND IMMEADIATELY STOPPED. THE ENGINE HAD 113,000 MILES ON IT AND MAINTENANCED REGUARLY. I HAVE READ IN SEVERAL FORUMS WITH SEVERAL PEOPLE WITH THE EXACT SAME ISSUE. I CALLED DODGE AND THEY INFORMED ME THAT THERE WAS NOTHING THEY CAN DO. THIS IS AN ABSOLUTE OUTRAGE, I AM MILITARY AND LIVING ON A FIXED BUDGET AS IT IS AND CAN'T AFFORD THE PRICE OF ANOTHER ENGINE. WITH ALL THE ISSUES THAT THE 2004 HEMI'S ARE HAVING, THERE HAS TO BE AN ISSUE WITH THIS PARTICULAR ENGINE. WHEN IT WOULD RAIN MY VEHICLE WOULD STALL, SO I AM NOT SURE IF THAT HAS ANYTHING TO DO WITH THE ENGINE FAILING. SEVERAL PEOPLE HAVE HAD THE EXACT SAME ISSUE AS THAT AS WELL. *TT
Engine and engine cooling, Jan 18, 2012
WENT TO START THE DURANGO WHEN COLD HERD A LOUD KNOCKING NOISE. I SHUT THE DURANGO OFF AND CHECKED UNDER THE HOOD TO SEE IF ANYTHIG WAS STUCK UNDER THE CAR. I HAD THE CAR TOWED TO A SERVICE STATION AND THEY INFORMED ME THE ENGINE WAS NO GOOD AND NEEDED TO BE REPLACED. THE CAR HAS ONLY 65000 MILES ON IT AND THE POWERTRAIN WARENTEE IS OUT ON 8/30/11. I CAN NOT PAY 6000 DOLLARS FOR A REBUILT MOTOR AT THIS TIME AND NEED A CAR TO GET BACK AND FORTH TO WORK.
Engine and engine cooling, Jan 15, 2012
SLOWING FOR A STOP SIGN AT ABOUT 15 MPH ROD BROKE AND WENT THROUGH BLOCK. COMPLETE ENGINE FAILURE. AT 120,000 MILES THIS IS RIDICULOUS. NO NOISE OR ANY WARNING , ALWAYS CHANGED OIL. DAUGHTER HAS HONDA WITH 200K ON IT AND STILL RUNS GREAT. WHAT IS WITH CHRYSLER?? REMEMBER THE OLD FIAT== FIX IT AGAIN [XXX]?? IF DODGE THINKS THEY WILL SELL ME ANOTHER CAR I DON'T THINK SO!! AND NOW THE DEALER IS TRYING TO PUT ME IN A NEW ONE! WILL GIVE ME A SONG FOR MINE. IT'S BROKE. AND FINDING A MOTOR IS NOT FUN EITHER. SEEMS THE JUNK YARDS CAN'T KEEP THEM. SELL AS SOON AS THEY GET THEM. IT'S TO BAD THEY WON'T DO ANYTHING ABOUT THIS. HOW MANY COMPLAINTS FOR THE SAME PROBLEM BEFORE THE GOVERNMENT SAYS ENOUGH IS ENOUGH?? LOOKING TO PUT A LOT OF MONEY IN TO THIS CAR AND THEN I;M DUMPING IT. PROBABLY A NISSAN OR A TOYOTA. SORRY AMERICA I DON'T HAVE ANY MORE MONEY TO THROW IN TO AMERICA METAL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR