2004 Dodge Durango
Problems, recalls and owner-reported issues
Engine is the leading concern among 1,115 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Durango model years with reports.
Of the 2004 reports, 45 involved a crash and 74 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 24, 2016
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
Campaign 16V352000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleDo not drive until repairedMay 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
Campaign 15V313000 on NHTSA.gov
Air bagsDec 3, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
Campaign 14V770000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Electrical system, instrument cluster/panelMar 9, 2007
ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.
THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.
DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.
Campaign 07V092000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesDec 8, 2004
ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.
THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V578000 on NHTSA.gov
Vehicle speed control, cablesJan 14, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.
THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.
DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V020000 on NHTSA.gov
Electrical system, wiring, interior/under dashDec 12, 2003
ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.
THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.
DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.
Campaign 03V528000 on NHTSA.gov
Representative owner complaints
1,115 reports, newest first.
Electrical system, Feb 4, 2006
THE INTERIOR LIGHT CONTINUED TO STAY ON, AND PART OF THE DASH WOULD NOT LIGHT UP. AFTER CHECKING EVERYTHING, IT WAS DETERMINED THE WHOLE ELECTRICAL PANEL NEEDED TO BE REPLACED. IT WAS UNDER WARRANTY. IT'S ONLY BEEN A FEW WEEKS SINCE REPLACEMENT. THE BRAKES ARE/ HAVE BEEN SCREECHING AND WAS TOLD THAT IT IS THE WAY THE PADS ARE MADE, ETC. AND WHEN THE WEATHER IS WET IT IS INCREASED. JUST COASTING THEY SCREECH. *NM
Electrical system, Jan 27, 2006, fire
I WAS DRIVING ON THE EXPRESSWAY AND DOME LIGHT CAME ON, AND IT WOULD NOT TURN OFF. ABOUT A MINUTE LATER SMOKE STARTED COMING OUT OF THE INSTRUMENT PANEL AND WITHIN SECONDS THE WHOLE DASHBOARD WAS ON FIRE. THE CAR WAS TOTALED. THIS HAPPENED WHILE I WAS DRIVING AND I BARELY MADE IT OUT W/O GETTING BURNT. *AK
Service brakes, Hydraulic, Engine and engine cooling, Electrical system, Equipment, Jan 25, 2006
ON SEPTEMBER 24, 2004 THE BATTERY WAS REPLACED. ON DECEMBER 29, 2004 THE BATTERY CABLE WAS REROUTED PER RECALL. ON MAY 6, 2005 THE VEHICLE OVERHEATED, THE FOLLOWING PARTS WERE REPLACED THE HUB/DRIVE FAN, THERMOSTAT, WATER PUMP, AND THE SPARK PLUGS. ON MAY 16, 2005 OVERHEATED THE RADIATOR HAD TO BE REPLACED. ON AUGUST 12, 2005 THE VEHICLE OVERHEATED. THE FOLLOWING PARTS WERE REPLACED THE HEADS, VALVES, CAMSHAFT,AND SPROCKET. ON OCTOBER 18, 2005 THE VEHICLE HAD SQUEAKY BRAKES, BRAKE PADS REPLACED AND ROTORS TURNED. THE RIGHT REAR AXLE LEAKED AND NEEDED TO BE REPLACED. ON JANUARY 17, 2006 THE RADIO CUT IN AND OUT, DASHBOARD CONTROLS WERE FLICKERING ON AND OFF. NO PROBLEMS WERE FOUND. ALSO, I ASKED FOR THE BRAKES TO BE CHECKED FOR THE SAME TYPE OF VIBRATION. STATED THERE WAS NO SAFETY ISSUE, BUT ROTORS NEEDED TO BE REPLACED. ON JANUARY 20, 2006 THE VEHICLE WAS AGAIN BROUGHT TO THE DEALER FOR THE RADIO, DASHBOARD, AND STALLING. THE CAR WAS KEPT FOR TWO DAYS AND RETURNED WITHOUT ANY SOLUTION. ON S JANUARY 22, 2006 AGAIN MY VEHICLE STALLED AT A TRAFFIC LIGHT. ON JANUARY 24, 2006 WAS AGAIN BROUGHT IN TO THE DEALER. I SPOKE WITH THE SERVICE MANAGER ON JANUARY 25, 2006 AND HE TOLD ME THAT CHRYSLER SAID STATIC ELECTRICITY FROM THE SEAT CAUSED THE PROBLEM. HE WAS THEN ADVISED TO SPRAY THE SEATS WITH SOMETHING TO ELIMINATE THE STATIC ELECTRICITY. THE CAR WAS TO BE DELIVERED TO ME BY AN EMPLOYEE OF THE DEALER, WHEN THE GENTLEMEN ARRIVED HE TOLD ME THAT THE CAR RADIO STARTED CUTTING IN AND OUT, AND THE DASH BOARD WENT CRAZY, HE THEN LEFT WITH THE LOANER CAR AND I PROCEEDED TO CALL THE DEALERSHIP, DRIVER CAME BACK TO PICK UP MY CAR ONCE AGAIN TO RETURN TO THE DEALERSHIP. WHEN HE TRIED TO START THE VEHICLE IT WOULD NOT START, A TECHNICIAN WAS SENT TO MY HOME TO REPLACE THE BATTERY. THE BATTERY WAS REPLACED, AN VEHICLE WAS OFF TO THE DEALERSHIP. *AK
Vehicle speed control, Jan 20, 2006, crash
DT*: THE CONSUMER STATED THERE HAVE BEEN TWO INCIDENTS WITH THE VEHICLE INADVERTENTLY ACCELERATING. FIRST, WHILE IN REVERSE PULLING OUT OF A PARKING PLACE, THE VEHICLE ACCELERATED ACROSS THE PARKING LOT. SECOND, WHILE LEAVING A PARKING LOT, THE VEHICLE ACCELERATED FORWARD HITTING ANOTHER VEHICLE ENTERING THE PARKING LOT. THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. THE MANUFACTURER IS SENDING AN INSPECTOR TO FURTHER INVESTIGATE THE PROBLEM. *JB *AK
Vehicle speed control, Jan 17, 2006, crash
DT: THE CONSUMER STATED WHILE DRIVING THE VEHICLE AT 40 MPH, THE RPM AND ENGINE REVVED HIGH. WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE LUNGED FORWARD AND CRASHED INTO A FENCE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERSHIP, WHERE THE PROBLEM COULD NOT BE DUPLICATED. *JB
Electrical system, Jan 13, 2006, fire
AT APPROXIMATELY 11 PM OUR DAUGHTER WAS GETTING READY FOR BED WHEN SHE HEARD THE CAR ALARM GOING OFF OUTSIDE. AS SHE WALKED OUT ONTO THE DECK SHE SAW THAT OUR 2004 DODGE DURANGO WAS ENGULFED IN FLAMES. SHE IMMEDIATELY WENT INSIDE AND CALLED 911. OUR LOCAL VOLUNTEER FIRE DEPARTMENT RESPONDING IN ABOUT 10 MINUTES AFTER THEY WERE PAGED OUT, BUT IT LOOKS TO BE A TOTAL LOSS. THE ENTIRE INSIDE OF OUR VEHICLE IS BURNT. THE FIRE APPEARS TO HAVE STARTED IN THE DASHBOARD AREA. I AM THE TYPE OF PERSON WHO WILL TAKE HER VEHICLE IN FOR EVERY OIL CHANGE AND HAVE ASKED ON SEVERAL OCCASIONS WHEN DOING SO, IF THERE WERE ANY RECALLS FOR THIS VEHICLE. THE DEALER TOLD ME THAT THE RECALLS WERE ALREADY TAKE CARE OF. WHAT AM I SUPPOSE TO BELIEVE NOW. THIS VEHICLE WAS PARKED NOT EVEN 10 FEET FROM OUR HOME, WHAT IF SHE HAD GONE TO BED AND DIDN'T HEAR THE ALARM? WHAT WOULD HAVE HAPPENED IF I LOST MY CHILDREN AND MY HOME. THIS VEHICLE WAS PARKED AND TURNED OFF FOR ABOUT AN HOUR BEFORE SHE HEARD THE CAR ALARM AND SAW THE FIRE. THANK GOODNESS IT DIDN'T HAPPEN WHILE SHE WAS DRIVING IT. *NM
Engine and engine cooling, Electrical system, Seat belts, Jan 12, 2006
DT: THE CONTACT STATED WHILE DRIVING AT NORMAL HIGHWAY SPEEDS THE VEHICLE STALLED WITHOUT WARNING. WHEN THE STALLING OCCURRED THE VEHICLE LOST POWER. THE FIRST TIME THIS HAPPENED THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR DIAGNOSTIC TESTING. THE DEALER FLASHED THE COMPUTER, AND DETERMINED THIS WOULD FIX THE PROBLEM. THE VEHICLE OPERATED NORMALLY FOR ONE AND HALF MONTHS. THE STALLING RETURNED SUDDENLY WITHOUT WARNING , AND THE VEHICLE WAS RETURNED TO THE DEALER A SECOND TIME. THE DEALER DETERMINED THE COMPUTER WAS BAD , AND IT WAS REPLACED. AGAIN THE VEHICLE OPERATED NORMALLY FOR TWO TO THREE MONTHS, THEN THE STALLING RETURNED THE VEHICLE WAS TAKEN BACK TO THE DEALER A THIRD TIME. THIS TIME THE DEALER DETERMINED THE EGR VALVE WAS STUCK . ALSO, THERE WAS A SHORT TO THE GROUND ON THE ENGINE. THE VEHICLE HAD THE SAME TYPE PROBLEMS ONCE AGAIN. ALSO, DEALER REPLACED SEAT BELT ANCHORAGE. *AK
Suspension, Jan 11, 2006, crash
A 2004 DODGE DURANGO 4 X4 , ON AN INCLINE AFTER A HORSE SHOE CURVE, HAD A FRONT END FAILURE WHICH RESULTED IN THE WHEEL AND BEARING HOUSING COLLAPSING UNDER THE DURANGO. THE VEHICLE DROPPED INTO A HILLSIDE BEFORE GRINDING TO A STOP. *JB
Electrical system, Jan 2, 2006
2004 DODGE DURANGE 5.7L HEMI. WHILE DRIVING ON INTERSTATE WITH CRUISE CONTROL ON GOING 71 MPH, I SLOWED DOWN TO EXIT ON MY EXIT RAMP. AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED (SHUT DOWN) AND I LOST ALL POWER STEERING. I MOVED TO SIDE OF ROAD, BUT THE VEHICLE IN PARK AND RESTARTED THE VEHICLE. *NM
Vehicle speed control, Tires, Dec 12, 2005
DURING A ROAD TRIP WITH MY 2004 DODGE DURANGO THE SPEEDOMETER CONSTANTLY READ 3 - 4 MPH FASTER THAN GPS AND THE ODOMETER/TRIPOMETER READ 516.5 MILES WHEN PROVEN TO BE ONLY 500 MILES WITH GPS. GPS WAS LINKED TO 9 DIFFERENT SATELLITES THROUGHOUT THE ENTIRE TRIP (EXTREMELY ACCURATE). CONTACTED DEALER AND WAS TOLD THAT EVERYTHING THAT CONTROLS SPEEDOMETER IS WITHIN ALLOWABLE LIMITS AND NOTHING CAN BE DONE TO FIX. TIRE SIZE MAY FIX THE PROBLEM WITH ODOMETER/TRIPOMETER BUT NOT COVERED UNDER WARRANTY. *NM
Engine and engine cooling, Nov 13, 2005
AS I WAS DRIVING DOWN US41, I FELT AN "INTERNAL KICKBACK", DEFINITELY NOT DUE TO ACCELERATION OR OTHER DRIVER INPUT. RIGHT AFTER, THE "CHECK ENGINE" LIGHT TURNED ON. THE SAME INCIDENT OCCURRED AGAIN IN OCTOBER 2005 WHEN WE WERE PULLING OUT OF A PARKING LOT. MY HUSBAND THOUGHT THAT HE HAD BEEN REAR-ENDED, BUT I RECOGNIZED THE KICKBACK AND SAW THAT THE "CHECK ENGINE" LIGHT HAD TURNED BACK ON. THE TRUCK IS A 2004 DODGE DURANGO. *NM
Structure, Nov 10, 2005
MY 2004 DODGE DURANGO MAKES A TERRIBLE POUNDING SOUND IF I DRIVE OVER 40 MPH WITH A REAR WINDOW DOWN. THIS IS VERY NERVE WRACKING. AND VERY DISTRACTING. I BELIEVE IT IS CAUSED BY BAD DESIGN. *NM
Engine and engine cooling, Nov 2, 2005
ONCE ENGINE WAS TURNED ON THE VEHICLE BEGAN TO IDLE ROUGH. WHILE DRIVING AT THE SPEED OF 20 MPH VEHICLE IDLE BECAME WORSE AND DRIVING THE VEHICLE WAS UNSTABLE. VEHICLE WAS IMMEDIATELY DELIVERED TO THE DEALERSHIP FOR SERVICE. *JB
Air bags, Seat belts, Nov 2, 2005, crash
I HAD A WRECK IN MY 2004 DODGE DURANGO 10/27/05. MY AIRBAG DID NOT DEPLOY NOR DID MY SHOULDER RESTRAINT KEEP ME FROM HITTING THE STEERING COLUMN. *JB
Engine and engine cooling, Power train, Oct 28, 2005
I BOUGHT A 2004 DODGE DURANGO IN NOVEMBER 2004. VIN [XXX]. [XXX]. I HAVE HAD NUMEROUS PROBLEMS WITH THE VEHICLE, INCLUDING THE VEHICLE SILENTLY CEASING TO OPERATE. THIS HAS HAPPENED 3 TIMES IN MOTION, VERY NEARLY CAUSING VERY SERIOUS MOTOR VEHICLE CRASHES. 1 OCCURRENCE HAPPENED WHILE STATIONARY AND IN PARK. ALL OF THIS HAS HAPPENED IN THE 1ST YEAR OF OWNERSHIP. ADDITIONALLY, THE VEHICLE FAILED TO COME OUT OF PARK NUMEROUS TIMES; WHEN PLACED INTO DRIVE, FAILED TO ENGAGE AND WOULD SIMPLY IDLE; AND HAD NUMEROUS ELECTRICAL QUIRKS THAT ARE NOT SAFETY RELATED. EACH TIME WE HAVE TAKEN THE VEHICLE INTO THE DEALER, SIMPLY TO BE TOLD "UNABLE TO DUPLICATE." JUST RECENTLY, WE WERE TOLD CHRYSLER WAS AWARE OF THE VEHICLE CEASING TO OPERATE WITHOUT WARNING WHILE DRIVING. WE WERE TOLD CHRYSLER REFUSED TO ACKNOWLEDGE THE ISSUE OR FIX IT, AND HAVE BEEN PRESSURING DEALERSHIPS TO SEND THE VEHICLES BACK OUT WITH THE CUSTOMER IN THE SAME UNSAFE AND DEADLY CONDITION. CHRYLSER REFUSES TO ACKNOWLEDGE US OR THE PROBLEM, AND 3 TIMES NOW MY FAMILY HAS BEEN PLACED IN PERIL BECAUSE CHRYSLER WON'T RECALL THESE DEFECTIVE VEHICLES OR SPEND MONEY TO FIX THEM.*JB UPDATED 07/18/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Exterior lighting, Oct 24, 2005
HEADLIGHTS AND PARKING (MARKER) LIGHTS GO OFF WHILE DRIVING. TAIL LIGHTS DO NOT GO OFF. FOG LIGHTS, IF SWITCHED ON, STAY ON (FORTUNATELY!!!) VERY INTERMITTENT, DEALER "CANNOT REPRODUCE THE PROBLEM", HAVE HAD IT IN THE SHOP 6-7 TIMES SINCE 9/28, CANNOT FIX. VERY HAZARDOUS SITUATION WHILE DRIVING AT NIGHT. SO FAR, NO ACCIDENTS, JUST A MATTER OF TIME.... *NM
Steering, Oct 13, 2005
WHILE TURNING RIGHT ON TO HIGHWAY , POWER STEERING FAILED FOR A FEW SECONDS AND MADE A LOUD NOISE,WHICH ALMOST THE CAUSED CAR TO GO INTO LANE WITH ON COMING TRAFFIC. TWO WEEKS PRIOR TO THIS, WHEN TURN INTO PARKING SPACE POWER STEERING FAILED FOR A FEW SECONDS. TOOK CAR TO DEALER, THEY SAID CAR CHECK OUT FINE AND THERE WAS NOTHING THEY COULD DO. *NM
Vehicle speed control, Oct 12, 2005
DT: THE CONTACT STATED THAT VEHICLE ACCELERATED INTERMITTENTLY TO ABOUT 5000 RPMS. IT ONLY DID IT FOR A SHORT TIME AND THEN IT STOPPED. THE CONTACT'S WIFE WAS DRIVING AND IT WOULD SPEED UP AND SLOW DOWN OVER AND OVER. HE TOOK IT TO THE DEALER THREE TIMES, AND THEY COULD NOT FIND THE CAUSE OF THE PROBLEM. MANUFACTURER SAID TAKE IT TO THE DEALER. *AK
Power train, Sep 29, 2005
DT: SHORTLY AFTER PURCHASING A NEW VEHICLE AND WHEN DESCENDING DOWNHILL THE AUTOMATIC TRANSMISSION SLIPPED. IT FELT AS IF IT SLIPPED INTO NEUTRAL. THIS OCCURRED WITH OR WITHOUT THE CRUISE CONTROL SWITCH ON. THE CONSUMER TOOK THE VEHICLE TO A DEALER, WHO TEST DROVE THE VEHICLE AND DETERMINED THIS WAS NORMAL. THE CONSUMER FELT THIS WAS A SAFETY ISSUE, AND THE TRANSMISSION DID NOT MAINTAIN A STEADY PACE. NO REPAIRS OR CORRECTIONS HAVE BEEN MADE. THE CONSUMER HAS NOT CONTACTED THE MANUFACTURER. *AK *NM
Engine and engine cooling, Sep 26, 2005
ON THREE SEPARATE OCCASIONS OVER THE PAST 6 MONTHS OUR 2004 DODGE DURANGO STALLED WHILE TRAVELING AT SPEEDS UP TO 45 MPH. WE TOOK IT TO THE DEALER EACH TIME AND THEY CAN NOT IDENTIFY THE PROBLEM. THIS IS A SAFETY ISSUE WHICH IS NOT BEING ADDRESSED. I TALKED TO ANOTHER DEALERSHIP SERVICE DEPARTMENT AND THEY SAID IT IS A COMMON PROBLEM AND "THEY HAVE NO IDEA WHAT IS CAUSING IT OR HOW TO FIX IT". I AM VERY CONCERNED WHAT WILL HAPPEN WHEN MY WIFE IS DRIVING IT ON AN OFF RAMP AT 50 MPH NEXT TIME...SHE WILL GO RIGHT OFF THE SIDE AND PROBABLY ROLL IT WITH NO POWER STEERING OR BRAKE. *JB
Engine and engine cooling, Sep 23, 2005
APPROACHING A LEFT TURN, WHILE BRAKING, THE ENGINE STALLED. APPROXIMATE SPEED AT THE TIME OF FAILURE WAS 15 MPH. HAD TO MAKE A DIFFICULT LEFT TURN AGAINST ONCOMING TRAFFIC WITHOUT POWER STEERING, CAUSING THE VEHICLE TO STRIKE A CURB. NO DAMAGE WAS DONE TO THE VEHICLE OR INJURIES TO THE OCCUPANTS. PUT VEHICLE IN PARK AND RESTARTED THE ENGINE. VEHICLE SEEMED FINE AFTER THAT. *NM
Electrical system, Sep 22, 2005
VEHICLE IS A POLICE VEHICLE AND IS USED ON NIGHT SHIFTS. LOW BEAM HEADLAMPS INTERMITTENTLY TURN OFF FOR A FEW SECONDS, THEN TURN BACK ON. OCCURS OCCASIONALLY, BUT NOT EVERY NIGHT. SGT. THOMAS SCHMIEDER REPORTING THE INCIDENT. *JB
Seat belts, Sep 22, 2005
DT: THE CONTACT STATED TWO SEAT BELTS BROKE. SHE NOTICED THIS ABOUT 2 WEEKS AGO. PRIOR TO THIS THE PLASTIC PIECE ON THE SEAT BELT THAT HELD THE BELT TIGHTLY DID NOT DO ITS JOB. THE SEAT BELTS BROKE WHILE THEY WERE INSTALLING CAR SEATS. ONE SEAT BELT BROKE IN THE MIDDLE SEAT , AND THE OTHER IN THE THIRD SEAT. THERE WAS A PLASTIC PIECE ON THE BUCKLE PORTION. ON ONE SEAT BELT THE PLASTIC PIECE CAME COMPLETELY OFF, AND THE OTHER SEAT BELT JUST HAD A CRACK IN IT. THE CONTACT TOOK VEHICLE TO THE DEALER, AND THEY WERE GOING TO FIX IT FREE OF CHARGE. ALSO, CONTACTED DAIMLER/CHRYSLER. *AK *NM
Visibility, Structure, Sep 20, 2005
DT: THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATES THAT THERE IS A BLIND SPOT ON THE DRIVER'S SIDE AND PASSENGER SIDE OF THE VEHICLE. SHE NOTICED THE BLIND SPOT A COUPLE OF MONTHS AGO WHEN SHE ALMOST HIT ANOTHER VEHICLE. ALSO, THE CONTACT ALMOST HIT SOMEONE CROSSING IN A CROSS WALK BECAUSE SHE COULD NOT SEE THE PERSON. THE CONSUMER DID NOT NOTICE THIS WHEN SHE FIRST PURCHASED THE VEHICLE. THE CONSUMER HAS NOT CONTACTED THE DEALERSHIP OR THE MANUFACTURER OF THE VEHICLE.*AK
Air bags, Aug 16, 2005
MY 2004 DODGE DURANGO HAS BEEN TAKEN IN FOR REPAIR FOR A DEFECT IN THE AIR BAG SYSTEM SEVERAL TIMES WITHOUT ANYONE BEING ABLE TO REPAIR IT. THE DEFECT IS IN THE NEW SYSTEM OF PASSENGER SEAT AIR BAG WHERE THE SEAT WEIGHT DECIDES IF THE AIR BAG SHOULD BE ON OR OFF. MY SYSTEM DISABLES THE ENTIRE SYSTEM ON A REGULAR BASIS FOR NO APPARENT REASON AND THE SEAT HAS TO BE RECALIBRATED FOR THE LIGHT TO BE RESET. THIS IS VERY ALARMING AS I DRIVE MOST OF THE TIME WITHOUT ANY AIR BAGS. ONE TIME WHEN IT WAS IN FOR REPAIR THE DEALERSHIP GAVE ME A 2005 DODGE CARAVAN TO DRIVE AND IT ALSO HAD THE MAIN AIRBAG LIGHT AS WELL AS THE PASSENGER LIGHT ON AND WHEN I INQUIRED AS TO WHY I WAS TOLD BY AN EMPLOYEE THAT ALL OF THE CARAVANS CAME IN THAT WAY AND WERE AWAITING SENSORS. MINE WAS NEVER DETERMINED TO NEED A SENSOR BECAUSE ALL THEY DO IS SEE WHAT THE MAIN COMPUTER SAYS AND IT KEEPS SAYING TO RECALIBRATE THE SEAT WHICH SEEMS OBVIOUS THAT THERE IS MORE TO IT. I THINK THIS DESIGN IS FLAWED AND IS A VERY DANGEROUS SITUATION FOR THE GENERAL PUBLIC TO BE PLACED IN AND IT NEEDS TO BE INVESTIGATED. I AM TRYING TO GET CHRYSLER TO GIVE ME A REFUND AS THE MICHIGAN LEMON LAW STATES BUT THEY ARE DRAGGING THEIR FEET. I KNOW OF OTHER PEOPLE WHO HAVE 2004 DURANGOS AND HAVE HAD THIS PROBLEM ALSO. I CAN IMAGINE HOW MANY PEOPLE ARE DRIVING AROUND WITH THESE VEHICLES EVERY DAY WITHOUT THE SAFETY OF AIR BAG AND ARE TRYING THEIR BEST TO GET THE DEALERSHIPS TO REPAIR IT WITHOUT THE DEALERSHIPS KNOWING HOW TO. *JB