2015 Dodge Durango
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 503 owner complaints filed for this model year. This is the 10th highest complaint count among 25 Durango model years with reports.
Of the 2015 reports, 26 involved a crash and 4 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMar 23, 2016
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
A cracked brake caliper may lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Chrysler will notify owners, and dealers will inspect the front left brake caliper and depending on its casting date, replace it, free of charge. The recall is expected to begin on May 12, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S16.
Campaign 16V168000 on NHTSA.gov
Suspension, rearJul 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Grand Cherokee and Dodge Durango vehicles manufactured June 12, 2015, to June 20, 2015. The affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated. This may cause the rear lower control arm to fracture.
If the rear lower control arm fractures it may result in a change in ride height, loss of rear end stability, and reduced braking capabilities, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and if necessary replace the lower control arms, free of charge. The recall began July 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R38. Note: This supersedes Recall No. 15V-407.
Campaign 15V469000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Representative owner complaints
503 reports, newest first.
Exterior lighting, Nov 27, 2018
WATER IN THE RACETRACK TAILLIGHT CAUSED BURNT OUT LED LIGHTS
Exterior lighting, Nov 26, 2018
TL* THE CONTACT OWNS A 2015 DODGE DURANGO. UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE TAIL LIGHT ASSEMBLY WAS FILLED WITH WATER. THE CONTACT ALSO MENTIONED THAT THE BULBS WERE BURNED OUT. THE VEHICLE WAS TAKEN TO JIM BUTLER CHRYSLER DODGE JEEP RAM (317 W MAIN ST, BUILDING B, LINN, MO 65051, (573) 298-4377) WHERE THE CONTACT WAS INFORMED THAT THE TAIL LIGHTS NEEDED TO BE REPLACED AND WERE NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Electrical system, Other or unspecified, Nov 23, 2018
WATER IS IN THE RACETRACK TAIL LIGHT ON BOTH SIDES, I NOTICED THE SOUND OF WATER MOVING WHILE DRIVING, AND ITS WATER IN MY TAIL LIGHT. THE LIGHT ARE OUT AT THE BOTTOM BECAUSE OF THIS
Exterior lighting, Nov 21, 2018
WATER POOLING IN BOTTOM OF RACETRACK LIGHTING. SHORTING OUT LIGHTS
Exterior lighting, Nov 13, 2018
RACETRACK LIGHT BAR FILLS WITH WATER AND CAUSES TAIL LIGHTS TO BLOW OUT. FOLLOWING SNOW STORM IN APRIL 2018 THE LIGHT BAR HAD APPROXIMATELY A 1/4 CUP OF WATER INSIDE OF THE TWO TAIL LIGHTS. IT IS NOW NOV 2018 AND EVERY TIME IT RAINS I HAVE TO DRAIN THE TAIL LIGHTS OF APPROXIMATELY THE SAME AMOUNT. IN 6 MONTHS I'VE HAD TO DRAIN THEM APPROXIMATELY 8 TIMES AND TAIL LIGHTS ARE SHOWING SIGNS OF MALFUNCTION AND SHORTING OF THE LIGHTS. I HAVE TAKEN THE TRUCK TO THE DEALERSHIP TWICE AND COMPLAINED ABOUT THE PROBLEM AND THEY WOULD NOT DO ANYTHING.
Exterior lighting, Structure, Nov 12, 2018
THE TAILLIGHTS HAVE STANDING WATER IN THEM AND I HAVE NO CLUE HOW WATER WOULD BE ABLE TO GET IN THERE. THE WATER WILL NOT DRAIN AND NOW IT HAS CAUSED A PORTION OF MY LIGHT TO GO OUT. AFTER READING THIS ONLINE, I'VE SEEN A LOT OF DURANGO OWNERS WITH THIS ISSUE AND I FEEL THIS HAS TO BE TURNED INTO A RECALL. I HAVE ONLY HAD MY CAR FOR ONE YEAR AND I AM NO LONGER IN THE WARRANTY BUT I FEEL THIS SHOULD NOT BE AN OUT OF POCKET EXPENSE.
Structure, Nov 10, 2018
FUEL DOOR WILL NOT OPEN DEPRESSING DOOR SWITCH INTERIORLY OR EMERGENCY RELEASE SWITCH IN CARGO COMPARTMENT. FUEL DOOR HAD TO BE PRIED OPEN ORDER TO REFILL GAS TANK.
Seats, Nov 1, 2018
WHILE STOPPED, THE ACTIVE HEAD RESTRAINT ( DRIVER SIDE) DEPLOYED WITHOUT CAUSE OR NOTICE. THERE WERE NO INJURIES, BUT MY 9 MONTH OLD GRANDDAUGHTER WAS IN THE VEHICLE. NEEDLESS TO SAY THIS COULD HAVE BEEN BAD IF WE WERE AT HIGHWAY SPEED,OR IN TRAFFIC. INSPECTION OF THE HEADREST SHOWS LOCKING PIN SUPPORT FAILURE ( BROKEN PLASTIC).
Exterior lighting, Oct 30, 2018
I AM PROVIDING SOME UPDATED INFORMATION AND PHOTOS TO A PREVIOUS COMPLAINT (NHTSA ID# 11139459) I FILED REGARDING THE REAR LIFTGATE LIGHTS (RACETRACK LED LIGHT) ON MY DODGE DURANGO. WATER HAS ENTERED THE REAR LIFTGATE LIGHT ASSEMBLY CAUSING IT TO INTERMITTENTLY WORK OR AT TIMES FLICKER. THIS MAY CAUSE CONFUSION TO DRIVERS BEHIND MY VEHICLE, AS TO WHETHER I AM BRAKING OR NOT. THIS MAY CAUSE REAR-END TYPE COLLISIONS. I REMOVED THE REAR LIFTGATE LIGHT ASSEMBLY TO REMOVE THE WATER THAT HAD ENTERED IT CAUSING THE SHORT. THE TOP OF THE LIGHT ASSEMBLY IS NOT SEALED UP FROM THE FACTORY. WATER ENTERS FROM THE TOP AND THEN IS TRAPPED IN THE ASSEMBLY, CAUSING THE SHORT. THIS IS AN OBVIOUS MANUFACTURER DEFECT CAUSING A SAFETY PROBLEM. I WILL SUBMIT PICTURES SHOWING WHERE IT IS NOT SEALED UP.
Exterior lighting, Oct 24, 2018
CENTER TAIL LAMP FILLS WITH WATER FROM RAIN / SNOW. FAILS TO TURN ON.
Exterior lighting, Oct 22, 2018
WATER GETS INTO THE REAR RACE TRACK TAILLIGHT , WHICH CAUSES THE LED'S TO BURN OUT/BLINK. GOTTEN MANY CLOSE CALLS ACCIDENTS BECAUSE DRIVERS CAN'T SEE WHEN I HIT THE BRAKES . SOMETIMES THE WHOLE LED ASSEMBLY SHUTS OFF . VEHICLE ONLY HAS 36,400 MILES
Electrical system, Oct 21, 2018
WHILE DRIVING MY RADIO DISPLAY SCREEN WENT OFF 3 DIFFERENT TIMES AND FINALLY RESTARTED. ON ANOTHER DAY THE AIR CONDITIONING WOULD COME ON BY ITSELF. FIRST IT WAS THE REAR AIR WOULD COME ON HIGH, I WOULD TURN IT OFF AND IT WOULD COME RIGHT BACK ON. SO I TURN THE AIR OFF COMPLETELY FRONT N REAR, WELL IT CAME BACK ON BY ITSELF BOTH OF THEM. SO I JUST LOCKED THE REAR AIR AND LEFT THE FRONT AIR ON. I WAS DRIVING DOWN THE HIGHWAY WHILE THIS WAS HAPPENING
Air bags, Seats, Oct 19, 2018
MY 2015 DURANGO'S "ACTIVE HEADREST RESTRAINT" DEPLOYED WHILE THE VEHICLE WAS COMPLETELY OFF. IN FACT, WE DID NOT EVEN HAVE THE KEYS WITH US. MY WIFE WAS WIPING DOWN THE SEATS AND CENTER CONSOLE, WHEN IT VERY SUDDENLY AND LOUDLY "POPPED" OPEN. WE HAVE THE EXTENDED WARRANTY, WHICH CHRYSLER REFUSED TO ACCEPT FOR THE REPAIR. VEHICLE HAD 21,000 MILES AND WAS PARKED (TURNED COMPLETELY OFF) IN A DRIVEWAY. I SUSPECT THIS HAD SOMETHING TO DO WITH RECENT TEMPERATURE CHANGES, BECAUSE THIS WAS THE FIRST DAY BELOW 50 DEGREES AFTER A COUPLE WEEKS OF 90 DEGREE AVERAGE DAYS IN THE SUN.
Exterior lighting, Oct 17, 2018
RACE TRACK LIGHTING ON TAILGATE PARTIALLY SHORTED OUT. APPEARS TO HAVE MOISTURE INSIDE. DEALER SAYS REPAIR/REPLACEMENT ISN'T COVERED UNDER EXTENDED COMPREHENSIVE PLAN
Electrical system, Other or unspecified, Oct 10, 2018
WHILE USING THE VEHICLE ON MARKSHEFFEL RD WE NOTICED THAT THE HORN WAS NOT WORKING. THAT WAS OUR FIRST SIGN FOR CONCERN. SHORTLY AFTERWARDS WHILE AT A STOP LIGHT WE NOTICED THAT THE STEERING WHEEL CONTROLS WERE NOT WORKING EITHER. LASTLY WE NOTICED THAT THERE ARE MULTIPLE INDICATORS ON THE DASHBOARD THAT ARE DISPLAYED INDICATING A FAILURE SOMEWHERE. ONE OF THE INDICATORS RELATES TO AN AIRBAG.THE VEHICLE IS ONLY A FEW YEARS OLD. ACCORDING TO MANY FORUMS AND REPORTS ONLINE THIS IS A RECURRING DODGE ISSUE THAT THEY FAIL TO FIX YEAR AFTER YEAR. THEY HAVE HAD RECALLS FOR THIS ISSUE ON OTHER VEHICLES AND YEARS BUT NOT THIS 2015 DURANGO AND THEY WILL NOT COVER IT UNDER ANY WARRANTY. THEY SHOULD HAVE HAD THIS ISSUE RESOLVED BY NOW CONSIDERING IT HAS BEEN GOING ON SINCE AT LEAST 1997. WE DRIVE OUR KIDS IN THIS VEHICLE AND FEEL THAT IT IS CAUSE FOR CONCERN BUT FEEL WE SHOULD NOT HAVE TO PAY FOR THEIR MISTAKES.
Exterior lighting, Oct 10, 2018
MY VEHICLE HAS A LED LIGHT BAR ASSEMBLY ON THE LIFT GATE THAT INCLUDES WHAT DODGE CALLS A "RACE TRACK" TAIL LIGHT, PLUS THE REVERSE LIGHTS, AND REAR LICENSE PLATE LIGHTS. THESE ARE ALL IN ONE ASSEMBLY. THIS ASSEMBLY HAS A FAULT OR SHORT TO GROUND THAT CAUSES IT TO NOT ILLUMINATE THE "RACE TRACK" TAIL LIGHT AND THE REAR LICENSE PLATE LIGHTS. THE DEALER INDICATES THE ENTIRE ASSEMBLY HAS TO BE REPLACED AT A COST OF OVER $1000. I RECENTLY NOTICED WATER IS ALSO ENTERING THIS ASSEMBLY, WHICH MAY BE THE CAUSE OF THE ELECTRICAL SHORT TO GROUND. LED LIGHT ASSEMBLIES SHOULD NOT BE FAILING IN THREE YEARS. SINCE THIS IS A COMPLETE ASSEMBLY, THERE ARE NO SIMPLE BULBS TO REPLACE. WITH THIS ASSEMBLY FAILING, MY VEHICLE IS NOT IN COMPLIANCE BECAUSE THE REAR LICENSE PLATE IS NOT ILLUMINATED, PLUS ALL OF THE FACTORY REAR TAILLIGHTS ARE NOT ILLUMINATED. I AM THE ORIGINAL OWNER OF THE VEHICLE AND IT HAS NEVER BEEN WRECKED OR HAD ANY REAR DAMAGE.
Exterior lighting, Oct 3, 2018
THE CENTER TAIL LIGHT (REFERRED TO AS THE "RACETRACK" WENT COMPLETELY OUT, AS WELL AS THE TWO LED LICENSE PLATE ILLUMINATION LAMPS. IT WAS DISCOVERED IN EARLY SEPTEMBER 2018. THE VEHICLE WAS IN PARK AT THE TIME, AND RUNNING WITH HEADLIGHTS ON. SINCE THEN, I HAVE TRAVELED WITH NO CENTER TAIL LIGHT AND NO LICENSE PLATE ILLUMINATION LAMP. I HAVE TAKEN MY VEHICLE TO THE LOCAL DODGE DEALERSHIP (SPORT HYUNDAI DODGE, EGG HARBOR TOWNSHIP, NJ 08234) FOR WARRANTY REPAIR. THE SERVICE ADVISER STATES THAT THE TAIL LIGHT HAS FAILED, AND THAT HE HAS ORDERED A REPLACEMENT, WHICH SHOULD BE IN THE WEEK OF OCTOBER 7, 2018.
Exterior lighting, Oct 2, 2018
TL* THE CONTACT OWNS A 2015 DODGE DURANGO. THE CONTACT STATED THAT THE TAIL LIGHTS FAILED TO REMAIN ILLUMINATED. THE DEALER (NAPLETON'S ARLINGTON HEIGHTS CHRYSLER DODGE JEEP RAM, 1155 W DUNDEE RD, ARLINGTON HEIGHTS, IL 60004, 847-660-7605) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Seats, Oct 1, 2018
HEADREST SAFETY SYSTEM FAILED DUE TO PARTS FAILURE. HEADREST SAFETY SYSTEM DEPLOYED DURING NORMAL OPERATION ON MOTOR VEHICLE. THE VEHICLE WAS NOT INVOLVED IN AN MOTOR VEHICLE ACCIDENT. THE HEADREST DEPLOYED ON IT'S OWN. *DT CONSUMER STATED DAUGHTER HIT IN THE BACK OF HER HEAD WHEN HEADREST SYSTEM DEPLOYED. UPDATED 12/13/18*JB*DT HEADREST WAS REPLACED BY THE DEALER.*JB
Seats, Sep 24, 2018
WHILST DRIVING ON THE HIGHWAY, WITH NO WARNING, COLLISION OR INCIDENT INVOLVED, THE FRONT SEAT PASSENGER HEADREST EXPLODED OPEN. I WAS NEVER PROVIDED WITH AN OWNERS MANUAL WHEN I PURCHASED THE CAR (AND HAD NO IDEA I HAD ACTIVE HEADRESTS), THE PASSENGER WAS SHAKEN, BUT HOPEFULLY HAS NO LONGER TERM INJURIES. THE CAR ONLY HAS 27,300 MILES AND I DON'T DO A LOT OF DRIVING. THIS WAS A REAL SHOCK AND I REGARD IT AS A SIGNIFICANT SAFETY HAZARD (I FEAR FOR THE FUTURE, IF IT HAD HAPPENED ON THE DRIVER SIDE). LOOKING AT RANDOM FEEDBACK ON THE INTERNET, IT APPEARS THAT CHRYSLER-DODGE DEALERSHIPS APPEAR TO BE PLACING THE BLAME/COST ONTO THE CUSTOMER BASE AND TAKING NO RESPONSIBILITY, BUT I WILL TAKE MY CAR TO THE LOCAL DEALERSHIP IN RIYADH (KS) AND SEE IF THEY WILL REPAIR THE HEADREST (WITHOUT COST).
Power train, Air bags, Engine, Sep 21, 2018
DRIVING ON FREEWAY COMING BACK FROM PAYSON AREA AND WE HEARD A POP NOISE AT DRIVERS SEAT HEADREST AND SAW THAT THE HEADREST POPPED OPEN. WE DIDN'T KNOW IT WAS AN AIRBAG UNTIL A DODGE DEALER SAID THAT IT WAS THE AIRBAG AND IT'S NOT UNDER WARRANTY AND CAN'T TAKE CARE OF IT. KEPT ASKING IF WE WERE IN A COLLISION WHEN THE HEADREST BROKE AND WE WERE NOT! WE WERE DRIVING AT ABOUT 65 MILES AN HOUR WHEN THAT HAPPENED. WE WERE ALSO TOLD THAT OUR MOTOR MOUNTS HAVE TO BE REPLACED AND THE VEHICLE IS ONLY 3 YEARS OLD. WE HAVE KEPT OUR VEHICLES FOR LONGER THAN THIS BEFORE AND NEVER HAD TO REPLACE MOTOR MOUNTS. NOT SURE IF THEY ARE DEFECTIVE OR IF THESE PROBLEMS ARE JUST BECAUSE IT IS A DODGE. I HAVE NEVER OWNED DODGE BEFORE. I'VE BEEN DRIVING THE VEHICLE WITH THE HEADREST OPEN FOR ABOUT 2 MONTHS NOW AS ONE DODGE DEALER IN TEMPE MADE ME GO TO THE ONE IN AVONDALE SINCE THAT IS WHERE I PURCHASED IT FROM AND I HAD TO MAKE APPOINTMENTS EACH TIME AND IT TOOK FOREVER TO GET THE APPOINTMENTS FOR EACH. NOW MY NECK HURTS AS A RESULT OF DRIVING MY VEHICLE WITH MY HEAD LEANING FORWARD AND STILL I HAVEN'T HEARD FROM THE WARRANTY COMPANY OR THE DEALERSHIP. I CALLED AN 800 # AFTER THE DEALER TOLD ME THEY COULDN'T DO ANYTHING AND THEY WERE TO CALL ME BACK WITHIN 3 DAYS AND NOW IT'S BEEN ABOUT 2 WEEKS AND NO WORD FROM THEM. THE DATE BELOW IS APPROXIMATE. PLEASE HELP. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Exterior lighting, Sep 14, 2018
I HAVE NOTICED WATER INSIDE THE TAIL LIGHTS. IT RAINED FOR A COUPLE OF DAYS BUT NOT HARD.
Electrical system, Other or unspecified, Sep 8, 2018
I HAVE TAKEN GREAT MEASURES TO ENSURE THE SAFETY OF MY FAMILY AND OTHER DRIVERS RELATED TO AN ONGOING ISSUE OF SERVICE SHIFTER. I HAVE TAKEN MY VEHICLE UNDER EXTENDED WARRANTY 3 TIMES FOR THE SAME PROBLEM AND SUSPECT AUTONATION HAS BEEN UNABLE TO IDENTIFY ISSUE NOR TROUBLESHOOT. MY VEHICLE UNEXPLAINABLE IS NOT ACCELERATING AND DOWN SHIFTING PROPERLY. THE LAST TIME I USED A RENTAL CAR ONLY PART WAS COVERED AND WE HAD A SEATBELT SCARE BECAUSE IT WASNT SECURING MY CHILD. I DESPERATELY SEEKING RESOLUTION AND HAVE PARKED MY VEHICLE FOR NOW UNTIL I CAN TURN IT OVER TO THE CORRECT MECHANIC. ARE YOU ABLE TO READ ERROR CODES? WHERE DO I TAKE MY VEHICLE? I FEEL UNSAFE AS THE VEHICLE IS UNPREDICTABLE. FOR THE FOURTH TIME, WE ALMOST EXPERIENCED AN ACCIDENT LEAVING MY PARENTS ENROUTE HOME. WARRANTY AND AUTONATION ARE CLOSED. IF SOMEONE COULD GIVE ME THE CORRECT PROCEDURE OR STEPS I NEED TO TAKE. INCIDENTS SURROUNDING THE SERVICE SHIFTER HAS GONE FROM INCONVIENANT TO TRAUMATIZING. THIS IS A FAMILY VEHICLE AND USED TO TRANSPORT CHILDREN. IF SOMEONE COULD PLEASE ADVISE. WHERE SHOULD I TAKE MY VEHICLE? HOW CAN I BE ASSURED PROBLEM FIXED AND VEHICLE SAFE TO DRIVE? THIS VEHICLE ACCERALATES, SHIFTS TO NEUTRAL, JUMPS AND DOESNT PROPERLY DOWN SHIFT WHEN PROMPTED. I'VE TAKEN IT IN FOR SERVICE 3 TIMES WITHIN MONTHS AND EVEN WEEKS APART. WHAT DO I DO NEXT?
Seats, Aug 30, 2018
THE DRIVERS SIDE ACTIVE HEADREST DEPLOYED WHILE I WAS DRIVING WITHOUT AN ACCIDENT OCCURRING. I WAS DRIVING ALONG A SMOOTH ROAD WHEN I HEARD A POP AND WAS HIT IN THE BACK OF THE HEAD BY THE HEADREST POPPING FORWARD.
Electrical system, Vehicle speed control, Aug 24, 2018, crash
TL* THE CONTACT OWNS A 2015 DODGE DURANGO. WHILE AT A STOP OR BRAKING TO STOP, THE VEHICLE JERKED FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FINNEGAN CHRYSLER JEEP DODGE RAM (26433 SOUTHWEST FWY, ROSENBERG, TX 77471, 281-342-9318) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO DRIVER ERROR. THE FAILURE RECURRED WHILE THE CONTACT WAS DRIVING INTO A PARKING SPACE. AS A RESULT, THE VEHICLE JERKED FORWARD AND STRUCK THE FRONT OF ANOTHER PARKED VEHICLE. THE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS SLIGHTLY DAMAGED, BUT WAS DRIVABLE. THE VEHICLE WAS TAKEN TO THE GILLMAN CHRYSLER JEEP DODGE RAM DEALER (10585 W SAM HOUSTON PKWY S, HOUSTON, TX 77099, 713-776-4900) WHERE RECALL REPAIRS WERE PERFORMED PER NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE TECHNICIAN STATED THAT THE VEHICLE JERKED DUE TO DRIVER ERROR AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS NOT CALLED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,600.