2008 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,417 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Escape model years with reports.
Of the 2008 reports, 72 involved a crash and 7 involved a fire. 45 people were injured.
What owners report most often
Recalls and investigations
Power train, automatic transmission, lever and linkage, floor shiftSep 29, 2015
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Campaign 15V606000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Hybrid propulsion systemSep 3, 2014
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
Campaign 14V526000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Representative owner complaints
2,417 reports, newest first.
Steering, Feb 23, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHEN THE CONTACT STARTED THE VEHICLE, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER AND THE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN WITHOUT POWER STEERING CAPABILITY. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS AND BOTH CONFIRMED THAT THE POWER STEERING MOTOR AND HOUSING WOULD NEED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Steering, Feb 22, 2016
CAR LOST ALL POWER STEERING WITH NO WARNING WHILE CROSSING 3 LANES OF TRAFFIC TURNING ONTO A SIDE STREET. WE DETERMINED THIS ISSUE WAS INCLUDE IN RECALL 14S05 AND TOOK VEHICLE TO DEALER TO HAVE IT FIXED. DEALER SAYS FORD REPROGRAMMED THE POWER STEERING CONTROL MODULE AND CONSIDERED THE RECALL CLOSED ON MY VEHICLE. THE SUPPOSED REPROGRAMMING OF THE MODULE WAS SUPPOSED TO WARN US IF THE POWER STEERING HAD A FAILURE. NO WARNING LIGHT OR SOUND APPEARED BEFORE, DURING OR AFTER THE COMPLETE LOSS OF POWER STEERING. FORD WOULD HAVE REPLACED THE TORQUE SENSOR OR THE STEERING COLUMN HAD THERE BEEN A POWER STEERING ISSUE AT THE TIME THE VEHICLE WAS TAKEN IN TO ADDRESS THE RECALL. SO BASICALLY IF WE HAD IGNORED THE RECALL WE WOULD HAVE BEEN MUCH BETTER OFF. WE WOULD'VE BEEN ABLE TO HAVE THE PARTS REPLACED BY FORD BUT A YEAR AND A HALF LATER THE PARTS THEY KNEW WERE GOING TO FAIL ARE NOT COVERED BY THE RECALL. THE ONLY DIAGNOSTIC TROUBLE CODE SHOWING UP WAS B2278. FORD'S SERVICE ACTION DOCUMENT SENT TO DEALERS SAYS IF CODE B2278 APPEARS YOU ONLY REPLACE THE TORQUE SENSOR. OUR MECHANIC FOLLOWED FORD'S INSTRUCTIONS AND WE HAD A DEALERSHIP CALIBRATE THE STEERING SENSOR. UNFORTUNATELY THE POWER STEERING STILL DOES NOT WORK. NO DIAGNOSTIC TROUBLE CODES ARE PRESENT AT THIS TIME AND THE STEERING WHEEL IS NOW TURNING ALL THE WAY TO ONE SIDE WITHOUT ANY INPUT. THE DEALERSHIP THAT CALIBRATED THE SENSOR HAS CHARGED US $110 TO CALIBRATE A SENSOR WHICH DID ABSOLUTELY NOTHING, WANTS ANOTHER $110 TO DIAGNOSE WHAT ELSE COULD BE WRONG, AND IF WE NEED TO REPLACE THE $955.00 STEERING COLUMN WILL CHARGE $275 TO INSTALL IT. HOW CAN THIS POSSIBLY BE LEGAL FOR FORD TO ISSUE A RECALL FOR OVER 700,000 VEHICLES AND NOT FIX THE ISSUE? AND THE FIX THEY SAY THEY DID ON MY VEHICLE FAILED TO GIVE ANY WARNING OF THE POWER STEERING FAILURE.
Steering, Electrical system, Wheels, Feb 22, 2016
AUGUST 2014 TOOK MY 2008 FORD ESCAPE INTO LOCAL FORD DEALER FOR RECALL NOTICE RECALL 14S05 - POWER STEERING ASSIST FAULT ISSUE WITH TORQUE SENSOR REPLACEMENT - LINDQUIST FORD DEALERSHIP JUST UPGRADED A PROGRAM INTO MY ESCAPE FOR ABT 20-30MINS, DIDN'T CHECK ANY PARTS FOR REPLACEMENT, TOLD ME NO PARTS WERE REPLACED THERE WAS NO WARNING LIGHT SO THEY DIDN'T PHYSICALLY TAKE THE TIME TO LOOK. FEBRUARY 2016 - NO ENGINE LIGHT COMES ON BUT WHEN I TURN THE KEY OVER FOR THE LAST 6WKS SOMETIMES MY ESCAPE STARTS UP SOMETIMES, SOMETIMES IT DOES NOT WITH A NOTICE "POWER STEERING ASSIST FAULT" - AS WEEKS WENT BY, THE STEERING WHEEL IS SHAKING MORE RANDOMLY WHILE DRIVING AND STOPPING. THE ONLY WAY TO START MY FORD ESCAPE IS BY REMOTE START TO BYPASS THE STARTER. RECENTLY,I TOOK MY CAR INTO MY LOCAL MECHANIC, AFTER THOROUGH INVESTIGATION THE TORQUE SENSOR IS CRACKED. I WAS TOLD BY FORD EMPLOYEES, 2 OTHER LOCAL FORD DEALERSHIPS & THE MECHANIC TO TAKE THE ESCAPE BACK TO THE DEALERSHIP WHO OPENED UP THE ORIGINAL RECALL BACK IN AUGUST 2014. THAT ORIGINAL DEALERSHIP DID MAKE A CLAIM, FORD WARRANTY DENIED THE CLAIM- THE DEALERSHIP DIDN'T "CHOOSE" TO TELL FORD WARRANTY THEY NEVER LOOKED AT THE RECALL PARTS IN AUGUST 2014 THEY JUST DID THE UPGRADE, THEIR LIABILITY "THAT'S WHAT THE LETTER TOLD THEM TO DO, NO WARNING LIGHT NO REPLACEMENT PARTS". I PAID $70+ FOR WHAT THE MECHANIC JUST DID FOR FREE. THAT DEALERSHIP DID NOT CHECK FOR ANY PARTS THAT NEEDED REPLACED BACK ON 2014. NOT ONLY DID THE DEALERSHIP CHARGE ME $70, I TOOK THE ESCAPE BACK TO THE LOCAL MECHANIC AND PAID $500 FOR A NEW TORQUE SENSOR; SAME EXACT PART FALLING UNDER THE RECALL "POWER STEERING ASSIST FAULT". DENIED CLAIM ON 2/19/2016, REASON- IT'S BEEN OVER A YEAR SINCE MY RECALL UPDATE WAS DONE THE DEALERSHIP SHOULD HAVE BEEN REPLACED THE PART BACK IN 2014. I DRIVE 2 CARS, SERIOUSLY?
Steering, Feb 19, 2016
FORD ESCAPE WAS STATIONARY TURNED IT ON COULDNT TURN THE STEERING WHEEL. DONT KNOW WHAT TO DO NOW :( JUST READING LOTS OF COMPLAINS ABOUT THE SAME SAFETY ISSUE.HOPE I CAN GET IF FIXED SOON
Steering, Feb 17, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHEN THE VEHICLE WAS STARTED, THE STEERING LOST POWER AND THE VEHICLE BECAME DIFFICULT TO DRIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO EXPLAINED THAT THE RECALL REPAIR THAT WAS PERFORMED TWO YEARS AGO WAS TO REBOOT THE COMPUTER SYSTEM AND HAD NOTHING TO DO WITH THE STEERING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,726.
Steering, Feb 17, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE AT A STOP LIGHT, THE STEERING WHEEL BEGAN TO VIBRATE AND BECAME VERY DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO REPAIRED THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Steering, Feb 16, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE VEHICLE SOON WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO REPROGRAMMED THE POWER STEERING CONTROL MODULE (PSCM) UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PSCM NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,175.
Steering, Feb 16, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE DETAILS COULD NOT BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 167,000.
Steering, Feb 16, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT HAD NOT EXPERIENCED A FAILURE PRIOR TO HAVING THE RECALL REPAIR PERFORMED. WHILE DRIVING 65 MPH, AN ABNORMAL GRINDING NOISE WAS HEARD AND THE STEERING WHEEL SHOOK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING TORQUE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 133,000.
Steering, Feb 16, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING LOST POWER FOR A FEW SECONDS AND THEN RETURNED TO NORMAL. THE FAILURE RECURRED TWO DAYS LATER, WHILE THE CONTACT'S DAUGHTER WAS IN REVERSE. THE STEERING LOST POWER COMPLETELY WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO PREVIOUSLY REPAIRED THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE DEALER STATED THAT THE RECALL REPAIR WAS ALREADY PERFORMED AND THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Steering, Feb 16, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED. THE CONTACT STATED THAT IT REQUIRED EXCESSIVE AMOUNT OF EFFORT TO STEER THE VEHICLE. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Steering, Feb 11, 2016
THE POWER STEERING FAILED. ACCORDING TO THE FORD DEALER IT IS THE POWER STEERING SENSOR WHICH NEEDS TO BE REPLACED. I HAVE READ MANY SIMILAR STORIES ONLINE ABOUT THE SAME PROBLEM WHERE LIKE I WAS ALSO DRIVING AND THE POWER STEERING STOPPED WORKING AND I ALMOST CRASHED.
Steering, Feb 10, 2016
RECALL 14V284 WAS INEFFECTIVE. PER FORD, THE RECALL WAS ADMINISTERED ON ME VEHICLE ON 18SEP14. THIS WAS WHEN THE SOFTWARE WAS UPDATED. THE POWER STEERING ON THE VEHICLE LOCKED IN A LEFT TURN, IN THE SNOW, IN DEC 2014. THE STEERING COLUMN SHUTTERED, AS IF THE ABS WAS WORKING. IT RIGHTED ITSELF AND THERE WASN'T ANYTHING ON THE DASH ADVISING A FAULT. SHORTLY AFTER THAT IT BECAME HARD TO STEER, BUT ONLY TEMPORARILY. THE DIAGNOSIS WAS NO PROBLEM FOUND. THE POWER STEERING WENT COMPLETELY OUT AND DISPLAYED A FAULT. SEE ATTACHED 27JAN15. DIAGNOSIS, BATTERY AT FAULT. THIS HAS CONTINUED INTERMITTENTLY. THE SOLUTION, PULL OVER AND RESTART, THIS SOLVES THE PROBLEM. UNTIL NOW. THE POWER STEERING WENT OUT. IT LOCKED UP, SHUTTERED, RELEASED AND NO POWER STEERING. THIS OCCURRED ON 06FEB16. THIS WAS IN A HOTEL PARKING LOT AND NO ONE WAS INJURED.THE VEHICLE WAS TAKEN INTO SERVICE AND THE TORQUE SENSORS WERE IDENTIFIED AS NEEDING REPLACED. I ADVISED THE ONGOING SITUATION AND WAS REFERRED TO FORD. I CONTACTED FORD AT 800-392-3673. I WAS DENIED COVERAGE. THEY WERE POLITE BUT STILL DENIED. I WAS TOLD THAT THEY DISCOVERED NO PROBLEM WHEN THEY TESTED THE SYSTEM ON THE RECALL AND IT HAD BEEN TOO LONG. IF THERE WERE ANY INVESTIGATIONS IDENTIFYING FURTHER RECALLS I WOULD BE ABLE TO SUBMIT FOR REIMBURSEMENT. I CALLED THE NEXT DAY AND ADVISED THE POWER STEERING FAILURE OF 27JAN15 AND WAS AGAIN DENIED COVERAGE. WHILE EVERYONE WAS POLITE, THE CONCERN IS STILL NOT ADDRESSED. TWICE SINCE THE RECALL WAS PERFORMED THE STEERING HAS LOCKED IN A TURN. AT LEAST SIX TIMES SINCE THE RECALL THE VEHICLE HAS LOST POWER STEERING CAPABILITIES IN MOTION. AS NO ONE WAS HURT AND THERE WASN'T ANY PROPERTY DAMAGE, I BELIEVE THE SITUATION IS BEING OVERLOOKED.
Steering, Feb 9, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 9 MPH, THE WRENCH ILLUMINATED AND THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. UPDATED 04/29/16*LJ *JS
Steering, Feb 9, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE STEERING WHEEL STARTED TO VIBRATE VIOLENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V238000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Steering, Feb 9, 2016
2008 FORD ESCAPE, 122,000 MILES. WHILE DRIVING ON A CITY STREET, I GOT A MESSAGE ON THE DISPLAY "POWER STEERING ASSIST FAILURE" AND STEERING WHEEL STARTED SHAKING LIKE THIS HTTPS://WWW.YOUTUBE.COM/WATCH?V=F-LZBZSBO3U AND THEN I LOST POWER STEERING. AFTER QUICK RESEARCH IT LOOKS LIKE THERE WAS A HUGE RECALL (ALMOST MILLION CARS) FOR 2008-2011 ESCAPES, BUT MINE WAS NOT ON THE LIST.
Steering, Feb 9, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHEN THE VEHICLE WAS IDLING, THE STEERING WHEEL BEGAN TO SHAKE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING ABILITY SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR WAS DAMAGED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,800.
Power train, Feb 8, 2016
AT APPROXIMATELY 134,000 MILES WHILE DRIVING ON THE HIGHWAY, MY CAR SUDDENLY DRASTICALLY SLOWED DOWN QUICKLY, STARTED REVVING REALLY HIGH AND THE 'WRENCH LIGHT' CAME ON. THIS ALMOST RESULTED IN GETTING REAR-ENDED BY THE CAR THAT WAS TRAVELING BEHIND ME ON THE HIGHWAY. I TOOK THE VEHICLE TO A FORD DEALERSHIP FOR AN ESTIMATE. WAS TOLD THE TRANSMISSION WAS MISSING 2ND AND 4TH GEAR AND THE TRANSMISSION WOULD NEED TO BE REPLACED. WAS TOLD BY FORD THAT THE COST WOULD BE $4,200 TO REPLACE THE TRANSMISSION. THE BAND FOR 2ND AND 4TH GEAR BROKE, SENDING THE VEHICLE INTO LIMP MODE (ONLY USING 1ST AND 3RD GEAR). I FOUND THIS IS A KNOWN ISSUE AS THERE ARE MANY COMPLAINTS ABOUT THIS AS WELL AS A TSB (#TSB-12-4-8). AFTER FURTHER RESEARCH, I HAVE DISCOVERED THAT THIS IS A COMMON ISSUE WITH ALL FORD FAMILY VEHICLES THAT HAVE THE CD4E TRANSMISSION. I HAVE OWNED FORD VEHICLES FOR OVER 20 YEARS AND HAVE NEVER HAD THIS ISSUE. FORD KNOWS THAT THIS IS A COMMON ISSUE BUT REFUSES TO ASSIST THEIR LOYAL CUSTOMERS WITH A SOLUTION. WHILE TALKING TO A FORD SERVICE TECHNICIAN ABOUT THIS, I WAS TOLD THAT FORD KNOWS ABOUT THE ISSUE BUT REFUSES TO DO ANYTHING ABOUT IT, LEAVING THE CUSTOMER TO PAY TO REPLACE SOMETHING THAT FORD KNOWS HAS ISSUES. DOES IT REALLY TAKE SOMEONE TO GET INJURED OR GET KILLED IN ORDER FOR SOMETHING TO BE DONE ABOUT IT? IF FEEL THAT FORD SHOULD PAY TO HAVE THE TRANSMISSION REPLACED OR PROVIDE A SIGNIFICANT DISCOUNT IF THE CUSTOMER MUST PAY FOR THE REPLACEMENT.
Steering, Feb 5, 2016
BEFORE THE TORQUE SENSOR RECALL, MY POWER STEERING WENT OUT INTERMITTENTLY SOMETIMES ACCOMPANIED BY THE STOP SAFELY NOW RED TRIANGLE. UPON BEING NOTIFIED OF THE RECALL I TOOK THE VEHICLE TO JACK SAFRO FORD IN OCONOMOWOC, WISCONSIN TO COMPLETE THE RECALL. I WAS TOLD MY VEHICLE REQUIRED THE EASIER FIX AND THE DEALER DIDN'T REPLACE THE TORQUE SENSOR. WITHIN A FEW MONTHS MY POWER STEERING STARTED GOING OUT INTERMITTENTLY AGAIN. IT STARTED GOING OUT MORE OFTEN AND I ALSO NOTICED THAT THE CAR WOULD NOT START FIRST TRY. USUALLY I HAD TO TURN THE IGNITION 3-4 TIMES TO GET THE VEHICLE TO START. IN THE PAST MONTH MY POWER STEERING IS NOW COMPLETELY OUT. IT IS A VERY DANGEROUS SITUATION AS IF A CAR WENT OVER THE CENTER LINE OR A DEER OR ANIMAL WERE TO GO IN FRONT OF ME I WOULD NOT BE ABLE TO REACT QUICKLY WITHOUT POWER STEERING. ALSO, IT IS SO HARD TO PULL INTO PARKING SPACES AND TURN THE WHEEL THAT I HAVE TO SEE A DOCTOR BECAUSE I AM HAVING SHARP PAIN IN MY SHOULDERS. WE TOOK THE CAR TO JACK SAFRO THIS WEEK AND THEY TOLD US THEY WOULD TALK TO FORD. ALL THEY DID WAS TRY TO RESET COMPUTER AND THE STEERING IS STILL COMPLETELY OUT. THEY SAID FORD WOULD NOT COVER IT AND GAVE US THE 800 NUMBER TO COMPLAIN. SO NOW I AM STUCK WITH AN UNSAFE CAR AND I HAVE A GRANDSON I NEED TO TRANSPORT SOME DAYS. WHY IN THE WORLD CAN'T THE DEALER REPLACE THE TORQUE SENSOR IF THAT WAS THE RECALL AND WHAT IS NEEDED TO REPAIR MY CAR? WHY DOES IT HAVE TO ISSUE CERTAIN CODES? CAN'T THE DEALER SEE FOR THEMSELVES THERE IS NO POWER STEERING DUE TO THE FACT THAT THEY NEVER DID THE PROPER VEHICLE RECALL REPAIR? I AM BAFFLED! OUR SON JUST PURCHASED A FORD TRUCK AND MY HUSBAND ALSO OWNS ONE SO WE HAVE 3 FORDS IN OUR DRIVEWAY!
Steering, Feb 5, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 70 MPH, THERE WAS A COMPLETE LOSS OF POWER STEERING WITHOUT WARNING. IN 2014, THE CONTACT DID NOT OWN THE VEHICLE; HOWEVER, IT WAS SERVICED BY THE DEALER ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) EVEN THOUGH THERE WAS NO FAILURE. THE POWER STEERING CONTROL MODULE WAS UPDATED. MOST RECENTLY, THE FAILURE OCCURRED. A CERTIFIED MECHANIC DIAGNOSED THAT THE STEERING WHEEL SENSOR AND THE AFFECTED POWER STEERING COMPONENTS WOULD NEED TO BE REPLACED. THE DEALER AND MANUFACTURER DENIED TO SERVICE THE VEHICLE UNDER THE RECALL A SECOND TIME. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 104,200.
Steering, Feb 5, 2016
POWER STEERING MODULE. THERE WAS A RECALL ON THIS VEHICLE FOR THE POWER STEERING. WE HAD THE RECALL PERFORMED IN NOV 2014. THE POWER STEERING MODULE WENT OUT ON FEBRUARY 1, 2016. ALTHOUGH IT WAS NOT EXACTLY THE SAME THING, IT SEEMS RELATED AND I WOULD LIKE TO KNOW IF THE RECALL SHOULD HAVE BEEN BROADER TO INCLUDE THIS ISSUE AS WELL. THE VEHICLE WAS STATIONARY WHEN IT FIRST BEGAN. MY DAUGHTER HAD TO DRIVE IT TO THE NEAREST MECHANIC. WHEN HE DIAGNOSED THE CODE, HE SAID IT WAS UNSAFE FOR HER TO CONTINUE DRIVING.
Steering, Feb 3, 2016
DAUGHTER IS DRIVING MY 2008 FORD ESCAPE AND WAS DRIVING HOME FROM WORK WHEN THE STEERING WHEEL BEGAN SHAKING VIOLENTLY WHICH REQUIRED HER TO BRING THE VEHICLE TO A STOP. THIS REQUIRED GREAT DIFFICULTY DUE TO THE LOSS OF POWER STEERING AND ALMOST RESULTED IN AN ACCIDENT. THE ESCAPE WAS TAKEN TO A MECHANIC WHICH GAVE HER MATERIAL ON THE POWER STEERING MODULE RECALL. SHE CONTACTED FORD AND THEY INFORMED HER THAT THE VIN NUMBER HAD BEEN EXCLUDED FROM THE RECALL EVEN THOUGH THE FAILURE WAS FOR THE EXACT REASON THE RECALL WAS INITIATED.
Steering, Feb 2, 2016
ON 4/29/15 AT 74,422 MILES I HAD RECALL 14S05 COMPLETED ON MY 2008 FORD ESCAPE. THEY PERFORMED A SOFTWARE UPDATE AND TOLD ME THIS WOULD TAKE CARE OF ANY FUTURE PROBLEMS. ON 1/29/16 AROUND 85,000 MILES MY HUSBANDS WAS DRIVING HOME FROM WORK ON THE HIGHWAY AND THE POWER STEERING WENT OUT AND ALMOST CAUSED HIM TO LOSE CONTROL OF THE VEHICLE. THE POWER ASSIST FAULT WARNING DISPLAYED ON THE DASH. NOW FORD IS REFUSING TO PAY TO FIX MY CAR STATING THE RECALL IS ONLY WARRANTIED FOR 30 DAYS. THEY STATE I NEED A NEW TORQUE SENSOR WHICH IS A PART THAT WAS REPLACED IN SOME VEHICLES UNDER THIS RECALL. THE DEFECTIVE PART SHOULD OF NEVER BEEN LEFT IN MY CAR BACK IN APRIL OF 2015.
Steering, Feb 2, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE MAKING A TURN AT AN UNKNOWN SPEED, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND BEGAN TO VIBRATE VIOLENTLY CAUSING THE VEHICLE TO SWERVE OUT OF CONTROL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT AND THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 14V284000 (STEERING). THE FAILURE MILEAGE WAS 108,000.
Steering, Feb 1, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL BEGAN TO VIOLENTLY SHAKE. THE CONTACT MADE SEVERAL ATTEMPTS TO TURN OFF AND RESTART THE VEHICLE, BUT THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT IT WOULD NOT BE REPAIRED BECAUSE THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 154,000.