2008 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,417 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Escape model years with reports.
Of the 2008 reports, 72 involved a crash and 7 involved a fire. 45 people were injured.
What owners report most often
Recalls and investigations
Power train, automatic transmission, lever and linkage, floor shiftSep 29, 2015
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Ford will notify owners, and dealers will inspect the transmissions and either tighten the manual shift lever bolt or replace the manual shift lever assembly. These repairs will be performed free of charge. The recall began on October 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S28.
Campaign 15V606000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Hybrid propulsion systemSep 3, 2014
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect and replace the original Motor Electronics Coolant (MEC) Pump with an improved brushless pump, free of charge. The recall is expected to begin on October 27, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S19.
Campaign 14V526000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Representative owner complaints
2,417 reports, newest first.
Steering, Feb 1, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT AFTER HAVING THE U-JOINT LOCATED AT THE BOTTOM OF STEERING COLUMN REPLACED, THE TECHNICIAN INFORMED THAT THE POWER STEERING CONTROL MODULE FAILED. AS A RESULT, THE STEERING COLUMN NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THREE MONTHS PRIOR, THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). HOWEVER, THE TECHNICIAN EXPLAINED THAT THE VEHICLE WAS FUNCTIONING UP TO SPECIFICATIONS AND THERE WAS NO NEED FOR REPAIRS AT THE TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, WHO REFUSED TO PROVIDE ANY ASSISTANCE SINCE THE STATUE OF LIMITATION HAD SURPASSED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 203,077.
Steering, Feb 1, 2016
AFTER FUELING MY CAR, THE POWER STEERING STOPPED WORKING. IT'S VERY DIFFICULT TO STEER, BUT IT'S HARDER AT LOW SPEEDS.
Steering, Jan 30, 2016
IN 2012 THE STEERING TORQUE SENSOR WENT OUT AND CAUSED THE EPS TO CONTINUALLY FAIL. WE HAD THE PARTS REPLACED WITH FACTORY PARTS IN 2014 BY AN INDEPENDENT MECHANIC FOR $500. IN DECEMBER 2015 THE STEERING WHEEL BEGAN SHAKING ERRATICALLY AGAIN, INDICATING TORQUE SENSOR FAILURE. WE HAD PREVIOUSLY RECEIVED A RECALL NOTICE FROM FORD TELLING US TO TAKE OUR 2008 FORD ESCAPE TO THE NEAREST DEALERSHIP. ON JANUARY 19, 2016 THE ESCAPE WAS DROPPED OFF AT TOWN AND COUNTRY FORD IN MADISON, TN. WE PICKED THE ESCAPE BACK UP ON JANUARY 21, 2016. THE STEERING WHEEL STILL SHOOK ERRATICALLY. WHEN ASKED WHY THE MECHANIC DIDN'T REPAIR THE TORQUE SENSOR, THEY INDICATED IT WASN'T PART OF THE RECALL BECAUSE THEY'RE ONLY REQUIRED TO REPAIR BASED OFF OF VAG CODES OR FAULT CODES. THE TECHNICIAN STATED THAT THE "DASH WAS LIT UP LIKE CHRISTMAS" AND HE DIDN'T HAVE TIME TO PULL ALL OF THE FAULT CODES. WE LEFT MUTLIPLE MESSAGES FOR THE SERVICE DEPARMENT MANAGER AND RECEIVED NO RESPONSE. I CONTACTED THE FORD CUSTOMER SERVICE NUMBER AS DIRECTED IN THE NHTSA RECALL NOTICE AND EXPLAINED AS ABOVE. FORD CUSTOMER SERVICE DIRECTED ME TO TAKE THE CAR TO A DIFFERENT FORD SERVICE CENTER AND STATED THEY COULD NOT ENFORCE THE REPAIRS UNDER THE RECALL AS DEALERSHIPS ARE PRIVATELY OWNED. WE HAVE VIDEO FOOTAGE OF THE STEERING WHEEL SHAKING AFTER THE SERVICE DATES AS NOTED IN THIS COMPLAINT.
Steering, Jan 29, 2016
EVERY TIME I DRIVE ON THE HIGHWAY AT 75MPH THE STEERING WHEEL WOULD START TO SHAKE. THEN FOR THE PAST 2 WEEKS EVEN WHEN THE VEHICLE WAS ON A STOP LIGHT THE STEERING WHEEL WOULD SHAKE. TWO DAYS AGO AS I SHIFTED THE VEHICLE TO DRIVE THE STEERING WHEEL BECAME SUPER HARD TO MOVE. I TURNED OFF THE VEHICLE AND ONCE I TURNED IT ON THE STEERING WHEEL FELT FINE AGAIN. THIS MORNING AS I SHIFTED THE GEAR TO DRIVE THE STEERING WHEEL WAS HARD AND UNMOVEABLE. I WAS UNABLE TO DRIVE MY VEHICLE.
Power train, Jan 29, 2016
AFTER DEPRESSING THE ACCELERATOR THE VEHICLE RPM'S INCREASE BUT THE VEHICLE SPEED WILL NOT....ALMOST AS IF THE THROTTLE IS "STICKING." THIS OCCURS WHILE THE VEHICLE IS IN MOTION.
Steering, Jan 28, 2016
MY STEERING WENT OUT AFTER I HAD STOPPED THE CAR AND TURNED IT OFF. I HAD GOT BACK IN THE CAR 30 MINUTES LATER PUT THE CAR IN REVERSE AND THE STEERING WAS GONE. I CALLED THE DEALERSHIP THAT I HAD PURCHASED IT FROM BECAUSE I HAD SEEN ON SOME SERVICE PAPERS FROM THEM THAT STATED A RECALL ON THE FORD ESCAPE WAS IN PLACE #14S05. HE TOLD ME THAT THERE WAS NOT A RECALL ON MY PARTICULAR VEHICLE. MY MILEAGE IS 101,500. THIS IS THE SAME DEALERSHIP THAT I HAD TAKEN MY CAR TO HAVE THEM LOOK AT MY IGNITION SWITCH BECAUSE IT WAS GIVING ME PROBLEMS AND WAS TOLD THAT IT DIDNT GIVE THEM A PROBLEM. 2 MONTHS LATER SWITCH IS ALMOST GONE COMPLETELY, I TOOK IT IN AGAIN AND THEY SAID IT NEEDED TO BE REPLACED AND THAT SORRY YOUR EXTENDED WARRANTY HAD RUN OUT YOU WILL HAVE TO PAY FOR THIS.
Steering, Jan 28, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE CONTACT MENTIONED THAT THE VEHICLE DID NOT EXPERIENCE ANY FAILURE PRIOR TO THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Steering, Jan 28, 2016
RECEIVED RECALL NOTICE FOR STEERING ISSUE. NO ISSUES WITH STEERING PRIOR TO RECALL. SOFTWARE UPDATE PERFORMED. 4 MONTHS NO ISSUES. THEN STEERING WHEEL BEGAN MODERATE SHAKING UPON START, DRIVING AND IDLING. SEVERAL DAYS LATER 'POWER STEERING ASSIST FAULT' APPEARED IN MESSAGE CENTER. SHAKING CONTINUED BUT NO IMMEDIATE LOSS OF POWER. TWO DAYS FOLLOWING ON THE HEELS OF MAJOR SNOWSTORM, ALL POWER STEERING LOST. CONTACTED FORD DIRECTLY, THEY INSTRUCTED ME TO SCHEDULE SERVICE APPOINTMENT. THEY CLAIMED THAT CODES CAN BACK AS TORQUE SENSOR AND NOTHING TO DO WITH POWER STEERING ISSUE.
Power train, Jan 28, 2016
SLIPPING WHEN IT GOES FROM THIRD TO FOURTH GEAR
Power train, Jan 27, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE PARKED, THE VEHICLE LEAKED FLUID. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS LEAKING FLUID AND WOULD NEED TO BE REPAIRED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE IT WAS CONFIRMED THAT THE TRANSMISSION WAS LEAKING FLUID AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Jan 27, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY AND AN ABNORMAL NOISE WAS HEARD. THE POWER STEERING ASSIST FAULT LIGHT ILLUMINATED. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Steering, Jan 27, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. AFTER TURNING THE IGNITION KEY IN THE ON POSITION, THE POWER STEERING FAILED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR FAILED. THE DEALER STATED THAT THE TORQUE CONVERTER AND THE STEERING COLUMN NEEDED TO BE REPLACED. THE POWER TORQUE SENSOR WAS REPLACED. THE CONTACT STATED THE STEERING COLUMN PARTS WERE BEING ORDERED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DIRECTED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Steering, Jan 27, 2016
THE STEERING STARTED GOING OUT AFTER A FEW MILES. AFTER SHUTTING OFF THE VEHICLE, IT WOULD BE FINE FOR AWHILE. TOOK IT TO THE DEALER AND FOUND THAT THERE HAD BEEN A RECALL AND THE WORK HAD BEEN PERFORMED IN AUGUST, 2014. THE DEALER CONTACTED FORD RECALL SPECIAL SERVICES AND WAS DENIED COVERAGE. WE ALSO CONTACTED FORD AND WERE DENIED. THE VEHICLE BELONGS TO A 72 YEAR OLD WIDOW WHO HAS FOLLOWED EVERY MAINTENANCE SCHEDULE. SHE IS UNABLE TO STEER IT WHEN IT GOES OUT AND UNABLE TO AFFORD A $900 REPAIR.
Steering, Jan 27, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN. UPDATED 04/08/16*LJ *CN
Steering, Jan 26, 2016
2008 FORD ESCAPE HYBRID. WELL MAINTAINED, ALWAYS TAKEN IN FOR ANY AND ALL REPAIRS/MAINT/RECALLS. RECALL # 14S05 WAS ATTENDED TO IN 2015 , BY WAY OF REPROGRAMMING. AFTER THIS "REPAIR", WE COMPLAINED OF LOSS OF STEERING RADIUS, WAS TOLD THAT WAS NOT POSSIBLE AND THAT IT WAS FINE. FAST FORWARD TO JANUARY OF THIS YEAR, WRENCH LIGHT COMES ON, NO POWER STEERING AT ALL. OUR DEALERSHIP SAYS IT IS THE SAME ITEM AS RECALL AND SHOULD BE FIXED BY FORD CORP. FORD CORP SAID NO, SINCE ITS 7 YEARS OLD. THE LAW SAYS 10 YEARS FROM RECALL OR PURCHASE.. BECAUSE THEY REPROGRAMMED IT, THEY MAY NOT BE RESPONSIBLE FOR ANY THING ELSE THAT GOES WRONG, EVEN IF IT IS THE SAME ISSUE. A KNOWN ISSUE. VERY UNSAFE, AND NOT SOMETHING THE CONSUMER CAN DAMAGE ON THEIR OWN. THIS WILL COST US BETWEEN 500 TO 2,500 DOLLARS TO REPAIR. SEEMS THAT A KNOWN PROBLEM SHOULD BE COVERED FOR MORE THAN A YEAR OUT FROM THE RECALL. IT FAILED SIX MONTHS AFTER THE RECALL WAS CLOSED, WHICH WAS ONLY OPEN FOR A YEAR. THE LOSS OF ABILITY TO STEER WAS TREMENDOUS . ALMOST IMPOSSIBLE. NOT SAFE TO DRIVE, AS THE EFFORT REQUIRED STEER WOULD PREVENT THE ABILITY TO AVOID A SITUATION COMPLETELY. MY VEHICLE IS USELESS AT THIS TIME. THE OPEN INVESTIGATION DP15001, SHOWS WHAT A TRUE PROBLEM THIS IS . VERY DANGEROUS. MANY PEOPLE ARE HAVING THIS FAILURE WHILE ACTIVELY DRIVING. IT WOULD APPEAR THAT FORD NEEDS TO RE ADDRESS THIS ISSUE. MY VEHICLE REPAIR LIGHT CAME ON WHILE DRIVING. THE FAILURE OCCURRED AFTER I HAD PARKED AND TURNED IT OFF. ONCE I RESTARTED THE VEHICLE, I HAD LOST ALL POWER STEERING . I WAS 60 MILES FROM HOME, SO I WAS FORCED TO DRIVE IT IN THAT CONDITION.
Steering, Other or unspecified, Engine, Jan 26, 2016
TRANSMISSION IS CONSTANTLY LEAKING.
Steering, Jan 25, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 65 MPH, THE STEERING FAILED. THE CONTACT STATED THAT THE STEERING WHEEL REQUIRED EXTRA EFFORT TO TURN. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
Steering, Jan 23, 2016
ELECTRIC STEERING ASSIST FAILED WHILE DRIVING.
Vehicle speed control, Jan 22, 2016
ACCELERATOR PEDAL STICKING, INTERMITTENTLY NOT WORKING
Power train, Jan 22, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE RPMS INCREASED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, WHILE ATTEMPTING TO TOW THE VEHICLE WITH THE GEAR SHIFTER IN THE PARK POSITION, THE VEHICLE ROLLED AWAY. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 15V606000 (POWER TRAIN), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 116,000.
Steering, Jan 21, 2016
POWER STEERING FAILED. VEHICLE WAS IN DRIVEWAY NOT IN MOTION. DRIVER WAS UNABLE TO TURN WHEEL BECAUSE THERE WAS NO POWER STEERING.
Electrical system, Jan 21, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. WHEN THE KEY WAS PLACED IN THE IGNITION, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 154,000.
Steering, Jan 20, 2016
MY WIFE HAD THE POWER STEERING STOP WORKING, IN HER VEHICLE, WHILE DRIVING HOME ON CITY STREETS. UPON SHUTTING OFF AND RESTARTING THE VEHICLE THE POWER STEERING STARTED WORKING AGAIN. WE TOOK THE VEHICLE TO IN FOR SERVICE AS WE WANT A RELIABLE, SAFE VEHICLE. THEY COULDN'T FIND ANY PROBLEMS AND APPLIED A SOFTWARE UPDATE PER RECALL 14S05. DROVE HOME WITH NO PROBLEMS. THE FOLLOWING MORNING THE STEERING WHEEL STARTED SHAKING/VIBRATING/TURNING ON ITS OWN WHILE THE VEHICLE WAS STILL IN PARK. DROVE THE VEHICLE FOR THE NEXT COUPLE OF DAYS PROBLEM DID NOT GET BETTER. CALLED THE SERVICE CENTER BACK 3 DAYS AFTER ORIGINAL SERVICE, WHEN THE SOFTWARE UPDATE WAS APPLIED TO SCHEDULE NEW APPOINTMENT. THE FOLLOWUP APPOINTMENT WAS 4 DAYS LATER OR ONE WEEK AFTER THE ORIGINAL SERVICE DATE. SIX DAYS AFTER SOFTWARE UPDATE THE POWER STEERING STOPPED WORKING WHILE DRIVING HOME, ON A HIGHWAY, WITHOUT ANY WARNING. TOOK THE VEHICLE BACK IN THE FOLLOWING MORNING (1 WEEK FROM ORIGINAL SERVICE DATE) FOR SERVICE. THIS TIME THE SERVICE CENTER FOUND A PROBLEM AND SAID THAT IT WAS THE GEAR AND THIS WASN'T COVERED UNDER THE RECALL. IT COULD JUST BE THE TIMING BUT IT APPEARS THAT THE SOFTWARE UPDATE CAUSED PROBLEMS (STEERING WHEEL VIBRATION) THAT WE DIDN'T HAVE WITH THE VEHICLE PRIOR UPDATE, OR THAT THEY COULDN'T FIND ANY PROBLEMS WHEN THE HAVE A KNOWN ISSUE. ALSO DISAPPOINTED THAT GIVEN THE KNOWN ISSUE (RECALL 14S05) THAT FORD FEELS A SOFTWARE UPDATE IS A "FIX" FOR A STEERING FAILURE, A POTENTIAL SERIOUS SAFETY ISSUE.
Steering, Jan 20, 2016
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE POWER STEERING CONTROL MODULE (PSCM) WAS NEVER REPLACED; HOWEVER, THE SOFTWARE WAS UPDATED. THE CONTACT MENTIONED THAT THE POWER STEERING SEIZED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.
Steering, Electrical system, Jan 19, 2016
I HAVE A 2008 FORD ESCAPE THAT HAD A RECALL ON IT. AFTER I TOOK IT IN TO THE LOCAL FORD DEALERSHIP, MY CAR STARTED HAVING PROBLEMS RELATING TO THE RECALL. AFTER TAKING IT TO TWO DIFFERENT FORD COMPANIES AND PROVING THAT THE RECALL FIX DID NOT WORK AND IS CAUSING PROBLEMS, FORD REFUSES TO AUTHORIZE THE OTHER REPAIRS THAT IS COVERED UNDER THE RECALL, BECAUSE ONE REPAIR SHOP DID THE INITIAL UPDATE. NOW MY CAR IS HAVING MAJOR PROBLEMS, AND I CANNOT AFFORD TO FIX IT. IT IS A SAFETY ISSUE. I HAVE TALKED TO 5 DIFFERENT PEOPLE ABOUT THE ISSUE AT FORD BUT THEY KEEP SAYING THAT THE CASE NUMBER I PROVIDE THE DEALERSHIP SHOULD TAKE CARE OF IT HOWEVER IT DOES NOT. IM A SINGLE MOTHER OF 3 WITH LOW INCOME AND IF MY CARS POWER STEERING GOES OUT AT A CRUCIAL TIME I COULD POTENTIALLY CAUSE A SERIOUS ACCIDENT.