2009 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,693 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Escape model years with reports.
Of the 2009 reports, 34 involved a crash and 2 involved a fire. 17 people were injured.
What owners report most often
Recalls and investigations
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Representative owner complaints
1,693 reports, newest first.
Steering, Nov 4, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE MAKING A RIGHT TURN AT APPROXIMATELY 10 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Nov 3, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). AFTER THE RECALL REPAIR, THE VEHICLE EXPERIENCED A FAILURE IN THE POWER STEERING ASSIST SYSTEM. PRIOR TO THE RECALL REPAIR, THE VEHICLE WAS DIAGNOSED WITH HAVING NO FAULT CODE PRIOR TO THE REMEDY BEING PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.
Steering, Oct 27, 2015
LOSS OF POWER STEERING AT HIGHWAY SPEEDS
Fuel/propulsion system, Oct 26, 2015
CAR SPUTTERED OUT AS I PULLED INTO TRAFFIC.
Steering, Oct 21, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED WITHOUT WARNING, WHICH MADE IT DIFFICULT TO STEER THE VEHICLE. THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED IN ORDER TO RESUME NORMAL OPERATION. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 79,000.
Steering, Oct 21, 2015
VEHICLE WAS SUBJECT TO FORD RECALL #14S05 WHICH DEALT WITH A TORQUE SENSOR IN THE STEERING COLUMN. AT THE TIME WE TOOK IT IN THERE WERE NO CODES REPORTED SO THE DEALER PERFORMED THE RECOMMENDED SERVICE AND REPROGRAMMED THE SOFTWARE. APPROXIMATELY A MONTH LATER MY WIFE EXPERIENCED A POWER STEERING FAILURE ON THE WAY TO WORK. WE TOOK THE VEHICLE TO THE DEALER WHO FOUND THE CODE FOR THE TORQUE SENSOR AND REPLACED IT BUT THIS DID NOT RESOLVE THE ISSUE. AFTER CONSULTING FORD IT WAS RECOMMENDED TO REPLACE THE ENTIRE STEERING COLUMN. I WAS ADVISED BY MY DEALER THAT THE INITIAL RECALL WORK DID NOT FIX THE ISSUE AND THIS WAS THE NEEDED REPAIR BUT THAT IT WOULD NOT BE COVERED SINCE THEY HAD PERFORMED THE INITIAL RECOMMENDED REPAIR(REPROGRAMMING OF THE SOFTWARE). AT THIS POINT EVEN MY DEALER AGREES THAT THE INITIAL FIX IS INADEQUATE AND IT SHOULD BE A COMPLETE REPLACEMENT OF THE STEERING COLUMN BUT FORD WILL NO LONGER HONOR THE RECALL SINCE IT WAS "FIXED" ONCE.
Steering, Oct 20, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE REVERSING THE VEHICLE AND SHIFTING INTO DRIVE, THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Steering, Suspension, Power train, Oct 18, 2015
POWER STEERING HAS GONE OUT HAVE REPLACE FRONT INNER BEARING,TRANSMISSION LINES, KEEP UP ON ALL MY MAINTAINED RECORDS SINCE I BOUGHT THE VEHICLE IN SEPT 2014' AND HAVE ALL OTHER MAINTAIN ECONOMIC RECORDS.
Steering, Oct 15, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING 35 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 30,000.
Steering, Oct 8, 2015
POWER STEERING HAS GONE OUT THREE TIMES WITHOUT ANY WARNING. THE CAR WAS IN MOTION EACH TIME THE POWER STEERING WENT OUT. TWICE ON THE HIGHWAY AND ONCE BACKING OUT OF THE DRIVEWAY. SERVICE CENTER AT MULLINIX FORD IN MOBILE, AL SAID IT WAS AN ELECTRONIC PROBLEM AND WOULD COST $698 PLUS TAX TO FIX THE PROBLEM. DOING RESEARCH, I SEE THERE ARE SEVERAL COMPLAINTS CONCERNING THIS SAME PROBLEM AND FORD IS NOT CONCERNED WITH THE SAFETY OF ITS CAR OWNERS. I HAVE BEEN A FORD CAR OWNER MY ENTIRE LIFE AND THIS MAKES ME WONDER WHY!
Electrical system, Sep 18, 2015
MY FORD ESCAPE HAS A LEAK SOMEWHERE IN THE ROOF. THE WATER COMES IN DOWN THE A&B POSTS AND ONTO THE FLOOR. WHILE TRAVELING DOWN THE A&B POSTS IT FLOWS OVER SEVERAL WIRES AND AIR BAG COMPONENTS, ALSO ON THE A POST SIDE IT FLOWS AROUND AND POSSIBLY INTO THE FUZE PANEL. THE FLOOR OF MY VEHICLE IS ALWAYS SOAKED AND EVERYTIME IT RAINS IT BECOMES RE-SOAKED. I HAVE LOOKED ONLINE AND IT APPEARS SEVERAL THOUSAND ESCAPES HAVE SIMILAR PROBLEMS.
Vehicle speed control, Sep 13, 2015
WHEN STARTING FROM A STOPPED POSITION THE CAR WILL STALL OUT WHEN TRYING TO PRESS THE GAS TO GO. THE CODE CAME UP AS P2112 WHEN I HAVE HAD IT CHECKED.
Electronic stability control (ESC), Sep 7, 2015
I HAVE A 2009FORD ESCAPE PURCHASED USED IN MAY 2014. LAST NIGHT WHEN DRIVING HOME MY CAR STALLED AS IF IT WERE NOT GETTING GAS. WE WERE ALMOST HIT BY ANOTHER CAR BECAUSE OF THIS. I CALLED FORD THIS MORNING AND THEY SAY THEY "CANNOT" DO ANYTHING BECAUSE THE WINDOW TO GET THEM FIXED ENDED JANUARY 2015. IT INFURIATES ME THAT FORD AND NHTSA IS AWARE THERE IS A PROBLEM BUT MY CHILDREN AND I COULD HAVE BEEN KILLED BECAUSE THEY DID NOT ISSUE A "TRUE RECALL" AND NOW REFUSES TO DO ANYTHING TO CORRECT THE PROBLEM. THIS IS NOT ACCEPTABLE!!?!
Electrical system, Air bags, Traction control system, Sep 4, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING 20 MPH AND MAKING A RIGHT TURN, THERE WAS AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. THE TRACTION CONTROL, ABS, AIR BAG, AND EAS WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE CLOCK SPRING WAS NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 99,000.
Fuel/propulsion system, Sep 4, 2015
THE FIRST TWO TIMES THE PROBLEM HAPPENED WERE IMMEDIATELY AFTER BACKING OUT OF MY DRIVEWAY, GOING TO WORK. I PUT THE TRANSMISSION IN DRIVE AND ACCELERATED. ALMOST IMMEDIATELY THE CAR LOST POWER AND SLOWED--PUTTED ALONG AS IF IT WERE RUNNING ON 2 CYLINDERS. I STOPPED, TURNED OFF THE ENGINE AND WAITED PERHAPS 20-30 SECONDS, THEN RESTARTED THE ENGINE. THEN ENGINE THEN RAN FINE, AND I CONTINUTED ON MY WAY. YESTERDAY, HOWEVER, THE PROBLEM STRUCK 3 TIMES AS I WAS DRIVING HOME FROM WORK. EACH TIME, I TRIED THE ABOVE RESPONSE, AND IT WORKED--FOR A SHORT TIME. I LIVE ABOUT 4 MILES FROM WORK, AND THE PROBLEM AROSE 3 TIMES IN THE APPROX. 15 MINUTES IT TAKES TO DRIVE HOME. MY WIFE MENTIONED THAT THE PROBLEM STRUCK WHEN SHE WAS DRIVING THE CAR THE DAY BEFORE.
Steering, Sep 3, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE IN REVERSE, THE POWER STEERING FAILED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Steering, Sep 1, 2015
POWER STEERING FAILURE: FOLLOWING THE FIRST OCCURRENCE (14 AUG 2015) THERE WERE SEVERAL OTHER INSTANCES WITHIN THE NEXT COUPLE OF DAYS WHEREBY I LOST POWER STEERING AGAIN AND HAD TO REVERT TO MANUAL STEERING. NINE MONTHS AGO ( 10 DEC 2014) I HAD MY CAR SERVICED AT FORD'S EXPENSE FOR THEIR RECALL 14S05 THAT RELATED TO THEIR "ELECTRICAL POWER STEERING" DEFECT WHICH ONLY AMOUNTED TO A COMPUTER CODE REPROGRAM. THEN ON AUGUST 26, 2015, AFTER SEVERAL MORE FAILURES, I HAD MY CAR SERVICED FOR THE POWER STEERING FAILURE IN WHICH CASE THE STEERING COLUMN ASSEMBLY AND THE HOUSING HAD TO BE REPLACED AT MY EXPENSE WHICH I DIDN'T THINK WAS FAIR. RECALL 14S05, TO ME, WAS A QUICK FIX WHICH DID NOT ADDRESS THE ROOT OF THE PROBLEM. AN ATTEMPT TO HAVE FORD ACCEPT RESPONSIBILITY WAS NOT SUCCESSFUL AND I HAD TO PAY FOR THE SERVICE WHICH WAS QUITE EXPENSIVE. I AM HOPING FOR A RECALL CONCERNING THIS DEFECT SINCE I HAVE READ MANY MORE COMPLAINTS (SAME PROBLEM) FROM OTHER DRIVERS WITH THE SAME MAKE AND MODEL AND IF SO, QUALIFY FOR REIMBURSEMENT. THANK YOU FOR YOUR TIME *TR
Power train, Aug 31, 2015
I HAVE HAD MY 2009 FORD ESCAPE IN THE FORD DEALER 5 TIMES FOR NHTSA # 10055321. THIS WEEK WILL BE 3 TIMES IN THE LAST 3 WEEKS. I DON'T KNOW HOW THIS IS NOT A RECALL. FORD THEMSELVES SAID IT HAPPENS ON LIKE EVERY ESCAPE.
Steering, Aug 19, 2015
IN FEBRUARY OF 2015 I TOOK MY VEHICLE INTO AL PIEMONTE'S ARLINGTON HEIGHTS FORD IN ARLINGTON HEIGHTS, ILLINOIS BECAUSE OUR POWER STEERING HAD BEEN GOING OUT INTERMITTENTLY WHILE DRIVING. THEY SAID IT JUST NEEDED A COMPUTER UPDATE RELATING TO RECALL 14S05. LAST WEEKEND THE POWER STEERING WENT OUT COMPLETELY AND NEVER CAME BACK ON. THERE WAS NO WARNING, NO INDICATOR LIGHT OR SOUND AS REFERENCED IN RECALL 14S05. I RELUCTANTLY DROVE IT INTO THE CLOSEST DEALERSHIP, GOLF MILL FORD IN NILES, ILLINOIS. TO BE PROACTIVE, I CALLED FORD CUSTOMER CARE AT 800-392-3673 AND EXPLAINED WHAT WAS GOING ON. THEY CREATED A "CASE FOR ME" AND SAID TO WAIT TO HEAR FROM THE SERVICE MANAGER AT THE DEALERSHIP. HE CALLED ME LAST EVENING AND SAID THAT FORD WON'T HONOR THE RECALL BECAUSE IT HAD BEEN "CLEARED" AND THEY WOULDN'T COVER ANY PORTION OF THE REPAIR WHICH WILL BE AROUND $1200 (TO REPLACE THE STEERING COLUMN ASSEMBLY). I'VE HAD TO GET A RENTAL VEHICLE AS WELL. I CALLED FORD CUSTOMER CARE LAST NIGHT AND ASKED HOW THEY MADE THAT DECISION. THE AGENT SAID IT WAS THE WARRANTY DEPARTMENT BUT THEY ONLY WILL SPEAK WITH THE DEALERSHIP. I ASKED FOR A SUPERVISOR OR MANAGER AND THEY SAID NO WAS WAS AVAILABLE. I ASKED IF I COULD GET A CALL BACK FROM ONE AND THE AGENT SAID HIS SYSTEM WENT DOWN SO THERE WAS NOWHERE TO SAVE THE INFORMATION. TODAY I CALLED FORD CUSTOMER CARE AGAIN AND EXPLAINED IN DETAIL SPECIFICALLY THAT IF I HADNT BROUGHT IT IN BACK IN FEBRUARY THEY WOULD BE HONORING THIS RECALL. ALSO THE UPDATE DONE IN FEBRUARY DID NOT EVEN WORK.THERE WAS NO INDICATOR LIGHT OR SOUND WHEN POWER STEERING WENT OUT.
Electrical system, Vehicle speed control, Aug 14, 2015
PROBLEME COME IN THE MORNING AFTER A SMALL RUN TO CORNER STORE. 2 MONTS BEFORE FORE UPDATE DE TROTTLE SOFTWARE. FOR THE RECAL.
Vehicle speed control, Aug 3, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE INTERMITTENTLY ACCELERATED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Equipment adaptive/mobility, Electronic stability control (ESC), Service brakes, Aug 3, 2015
WHEN DRIVING THE TRACTION CONTROL LIGHT, BRAKE LIGHT, AND ABS LIGHT CAME ON. THESE LIGHT WILL NOT GO OUT. TAKING IT TO A MECHANIC, THEY TELL ME IT IS THE ABS MODULE. THE TEST COST $100. TO REPLACE THE MODULE WILL COST $1395. SHOULD THIS NOT BE A WARRANTED ITEM FOR SAFETY? THE SHOP TOLD ME THAT THE ABS AND TRACTION CONTROL WILL NOT WORK UNTIL THE MODULE IS REPLACED.
Power train, Engine, Fuel/propulsion system, Aug 2, 2015
VEHICLE STALLED AND WENT INTO "LIMP-HOME" MODE AFTER ACCELERATING FROM A STOPPED CONDITION.("LIMP-HOME" MODE IS A MODE PROGRAMMED BY FORD ENGINEERS TO ONLY ALLOW THE VEHICLE TO MOVE FORWARD UNDER LIMITED POWER, GENERALLY ONLY 1-2 MPH.) I LATER FOUND OUT THAT THIS WAS DUE TO A FAULTY ELECTRONIC THROTTLE BODY. THE VEHICLE THEN STALLED AN ADDITIONAL TWO TIMES ABOUT TWO WEEKS APART FROM THE FIRST INCIDENT. I WAS ABLE TO USE MY OWN OBD II CODE SCANNER TO DETECT THE ERROR CODE P2111. I FOUND OUT THAT THIS COMPONENT WAS DETERMINED TO BE FAULTY AND FORD MOTOR CORPORATION ISSUED AN EXTENDED WARRANTY COVERAGE FOR THIS COMPONENT. HOWEVER, FORD WILL ONLY REPLACE THIS PART IF THEY ARE ABLE TO DOCUMENT THE ERROR CODE THEMSELVES ON THEIR CODE SCANNER. THE PROBLEM LIES IN THE DESIGN OF THIS VEHICLE IN THAT IT WON'T STORE THIS PARTICULAR CODE. WHEN THE VEHICLE STALLS, THE ONLY COURSE OF ACTION IS TO TURN OFF THE IGNITION AND TURN IT BACK ON IN HOPES OF RESETTING THE TRHOTTLE BODY. THIS WORKS BUT IT CANCELS THE ERROR CODE. THE DRIVER IS FORCED TO EMPLOY THIS TECHNIQUE TO CONTINUE THEIR TRAVEL OR FACED WITH THE OPTION OF WAITING FOR FORD TO COME AND SCAN FOR THE CODE THEMSELVES. IF THIS HAPPENS AFTER NORMAL WORK HOURS, THIS OF COURSE IS NOT AN OPTION. THE FACT THAT THIS ERROR CODE ERASES ITSELF IN AN ATTEMPT TO GET THE VEHICLE MOVING AGAIN IS A CATCH 22 SITUATION AND ONE THAT FORD SHOULD CORRECT. I WAS FORCED TO PURCHASE MY OWN REPLACEMENT THROTTLE BODY SINCE FORD WOULD NOT REPLACE IT.
Vehicle speed control, Engine, Jul 21, 2015
I WAS DRIVING TO WORK AND GOING AROUND A WINDING PART OF THE ROAD. I WAS COASTING DUE TO THE MULTIPLE CONSECUTIVE TURNS WHEN MY CAR SHUT OFF WHILE GOING APPROXIMATELY 20 MPH. LUCKILY TRAFFIC WAS LIGHT AND I WAS ABLE TO SHIFT INTO NEUTRAL AND RESTART MY CAR WHILE COASTING. SINCE THIS EVENT IT HAS HAPPENED APPROXIMATELY 30 TIMES, ALWAYS AROUND LOW OR IDLE SPEEDS AND MORE OFTEN AFTER RUNNING LONGER. I PURCHASED THIS CAR SECOND HAND IN MARCH OF 2015. I HAVE NEVER HAD SUCH A FRUSTRATING PROBLEM OR UNSAFE FEELING WITH OR WHILE DRIVING A VEHICLE.
Vehicle speed control, Jul 8, 2015
VEHICLE SURGED THEN STALLED, WITH ABSOLUTELY NO RESPONSE WHEN PRESSING ON THE ACCELERATOR. THE VEHICLE STUTTERED UNTIL WE CAME TO A COMPLETE STOP AND SHUT THE VEHICLE OFF. VEHICLE STARTED AND OPERATED WITHOUT INCIDENT UNTIL JULY 7, WHEN IT DISPLAYED THE SAME ISSUE (THIS TIME, THE VEHICLE STALLED ON THE HIGHWAY WHILE CRUISING AT A CONSTANT SPEED, WHICH PRESENTED A DANGEROUS SITUATION). WHEN CALLING THE LOCAL FORD DEALERSHIP, THEY INDICATE THAT THEY WOULD HAVE TO INSPECT THE VEHICLE, BUT THAT THEY MAY NOT REPLACE OR REPAIR ANYTHING. VERY UNSATISFACTORY RESPONSE CONSIDERING THAT THERE MAY HAVE BEEN AN ACCIDENT DUE TO THE FAULTINESS OF THEIR VEHICLE.