2009 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,693 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Escape model years with reports.
Of the 2009 reports, 34 involved a crash and 2 involved a fire. 17 people were injured.
What owners report most often
Recalls and investigations
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Representative owner complaints
1,693 reports, newest first.
Steering, Jul 6, 2015
TL* TL THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (POWER STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 54,342. THE CONSUMER STATED HE TOOK THE VEHICLE TO THE DEALER ANYWAY TO HAVE IT INSPECTED, EVEN THOUGH HE WASN'T EXPERIENCING ANY PROBLEMS. HOWEVER, A YEAR LATER, THE STEERING FAILED WHILE DRIVING. THERE WERE NO CHIMES OR TROUBLE LIGHTS BEFORE THE POWER STEERING FAILED. THE VEHICLE IS CURRENTLY DISPLAYING TROUBLE CODE B1342. THE CONSUMER REMINDED THE DEALER ABOUT THE RECALL. HOWEVER, THE DEALER STATED THE VEHICLE WAS NOT LISTED ON THE NHTSA WEBSITE AS BEING RECALLED. THE CONSUMER WAS INFORMED THE VEHICLE WAS PREVIOUSLY LOOKED AT, DURING THE TIME OF THE RECALL. THE COST TO FIX THE VEHICLE WAS $1327.90
Steering, Jun 30, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO THE DEALER AND THEY INDICATED THAT THE REPAIR WAS NOT REQUIRED. THE DEALER DID NOT INDICATE IF THE SOFTWARE WAS UPDATED FOR THE POWER STEERING CONTROL MODULE (PSCM) AND THE INSTRUMENT CLUSTER MODULE NOR DID THEY SPECIFY IF THE TORQUE SENSOR SIGNAL HAD A FAILURE. MONTHS LATER, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY TIGHT AND DIFFICULT TO TURN LEFT OR RIGHT. THE FAILURE HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS INDICATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Other or unspecified, Jun 22, 2015
WHEN ATTEMPTING TO CLOSE THE REAR WIDOW GLASS LITERALLY EXPLODED PRIOR TO ACTUALLY SHUTTING
Power train, Engine, Jun 19, 2015
LOST POWER WHILE DRIVING IN THE MIDDLE LANE ON RT. 17 SOUTH NEAR RAMSEY NJ. ENGINE WAS STILL ON BUT RPM`S WAS VERY ERRATIC. WRENCH WARNING LIGHT CAME ON THE CHECK ENGINE LIGHT CAME ON. ISSUES WITH ELECTRONIC THROTTLE NOTED ON WEB SITES FOR FORD ESCAPE MODELS. UPDATED 10/01/15*LJ
Power train, Fuel/propulsion system, Jun 18, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT THE FUEL CAP WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL CAP MALFUNCTIONED AND THE TRANSMISSION DEVELOPED A LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Engine, Jun 15, 2015
WAS ACCELERATING FROM A STOP AND THE ENGINE STALLED. THIS IS THE SECOND TIME THIS HAS HAPPENED IN THE LAST 2 MONTHS. THROTTLE BODY HAD BEEN REPLACED A COUPLE OF YEARS AGO, SO CONCERNED THIS IS A DIFFERENT ISSUE.
Electrical system, Jun 7, 2015
REAR HATCH DOOR MECHANISM FAILING TO OPEN REAR HATCH.
Steering, Jun 2, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE TRAVELING APPROXIMATELY 30 MPH, THERE WAS A SUDDEN LOSS OF POWER STEERING WITHOUT WARNING. THE CONTACT HAD TO MERGE TO THE SIDE OF THE ROAD, WHERE THE VEHICLE WAS TURNED OFF AND RESTARTED, WHICH RESET THE COMPUTER. THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 8/10/15*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. A NEW STEERING COLUMN WAS INSTALLED ON 6/11/15. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. UPDATED 11/24/2015*JS
Steering, May 28, 2015
I TOOK MY VEHICLE IN FOR THE POWER STEERING CALIBRATION UPDATE IN MARCH 2015. IN MAY I WAS DRIVING DOWN A MUDDY ROAD WHEN MY POWER STEERING JUST WENT OUT. I WAS ON THE EDGE OF THE ROAD NEAR A CLIFF AND WAS TRYING TO MANEUVER AROUND ANOTHER VEHICLE STUCK IN THE MUD. IT COULD HAVE BEEN DISASTROUS IF I WAS NOT GOING SO SLOWLY. I TOOK IT TO A MECHANIC WHO DIAGNOSED IT AS A COMPUTER PROBLEM WITH THE TORQUE SENSOR OR POWER STEERING MODULE. ALL FUSES, WIRES, AND FLUIDS WERE GOOD. I WAS NOT NEAR A FORD DEALER SO HAD TO DRIVE OVER 300 MILES WITHOUT POWER STEERING TO GET TO A DEALER. THE DEALER TOLD ME THAT THERE WERE NO PROBLEMS WHEN THEY DID THE UPDATE IN MARCH AND THAT WHILE THERE IS CURRENTLY A SAFETY RECALL ON THE POWER STEERING SYSTEM IT IS NOT FOR THIS PROBLEM (P2274) AND THEREFORE I HAVE TO PAY FOR THE REPAIR. I DID NOT HAVE ANY PROBLEMS PRIOR TO COMPLETING THE RECALL CALIBRATION. FORD NEEDS TO ADDRESS THIS BEFORE SOMEONE GETS KILLED.
Vehicle speed control, Other or unspecified, Fuel/propulsion system, May 28, 2015
DRIVING TO WORK WHICH IS ABOUT 2 MILES FROM WHERE I AM LOCATED AT. MY CAR SUDDENLY LOSES POWER, THE RADIO IS STILL WORKING, A/C IS STILL WORKING AS WELL AS THE ENGINE BUT I WAS NOT GETTING NO ACCELERATION AT ALL AND TO TOP IT ALL OFF, MY STEERING WHEEL LOCKED ON ME AND 3 LIGHTS ON THE DASHBOARD ILLUMINATED: WRENCH LIGHT, OIL AND ENGINE LIGHT. I GOT THE ENGINE LIGHT FIXED THE OTHER WEEK AS WELL AS AN OIL CHANGE SEVERAL WEEKS BACK AND THE WRENCH WAS THE FIRST FOR ME. I DONE SOME RESEARCH AND I SEE THAT I AM NOT THE ONLY CUSTOMER WITH A FORD ESCAPE WITH THIS PROBLEM. I CALLED DIFFERENT MECHANICS, SOME SAY ITS THE ALTERNATOR OR IT COULD BE THE THROTTLE BODY, BUT EITHER WAY I AM SCREWED BECAUSE FORD CHARGES AN ARM AND A LEG TO FIX THE PROBLEM, BUT DOES NOT REFUND YOU IF THE PROBLEM CONTINUES TO PERSIST. I CALLED MY LOCAL FORD DEALERSHIP IN FT. MYERS, FL AND THEY TOLD ME TO MAKE AN APPOINTMENT AND PAY A $100 FOR A DIAGNOSTIC TOO SEE WHAT THE PROBLEM COULD BE, MY ISSUE IS THAT I AM AFRAID THAT I CAN NOT EVEN MAKE IT TO THE DEALERSHIP AND I END UP IN AN ACCIDENT OR I PAY A $100 FOR THEM TOO TELL ME THAT THERE IS NOTHING WRONG WITH MY CAR(SOMETHING FORD IS KNOWN FOR). I HOPE SOMETHING IS GETTING DONE WITH THIS PROBLEM, IF NOT FORD IS GOING TO LOSE ITS CUSTOMERS AND IF SO I AM GOING TO SWITCH OVER TO DODGE.
Other or unspecified, May 25, 2015
WASHING MY CAR AND NOTICE RUSTED WHEEL WELL ON REAR PASSENGER SIDE. RUST IS COMING THROUGH TO THE OUTSIDE OVER THE TIRE. UPON INVESTIGATION, THIS SEEMS TO BE A COMMON PROBLEMS WITH THE FORD ESCAPE. APPARENTLY, THIS LEADS TO MORE SEVERE PROBLEMS WITH THE SHOCKS AND OTHER PARTS BREAKING. I HAVE ONLY HAD THIS CAR FOR 5 YEARS AND USUALLY FORD MAKES A WONDERFUL PRODUCT. I AM GREATLY DISAPPOINTED IN THIS SEVERE FLAW AND UNFORTUNATELY WILL NOT BE ABLE TO DO ANYTHING ABOUT IT DUE TO COST. HOPEFULLY, I WILL NOT PAY WITH MY LIFE.
Engine, May 7, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEED, THE ENGINE SEPARATED FROM THE CRADLE CAUSING DAMAGE TO THE FRONT AXLE. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC FOR INSPECTION, WHICH LOCATED THE ENGINE BOLTS FAILED DUE TO DEFECTIVE MATERIAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.
Steering, May 5, 2015
"POWER STEERING ASSIST FAULT" MESSAGE APPEARED ON DASHBOARD. VEHICLE WAS UNABLE TO STEER LEFT/RIGHT DUE TO POWER STEERING MALFUNCTIONING. *TR
Steering, May 4, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE ATTEMPTING TO START THE VEHICLE, THE POWER STEERING ASSIST FAULT WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE STEERING SHAFT TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 149,000.
Power train, Fuel/propulsion system, Apr 30, 2015
DRIVING TO WORK THIS MORNING AT 70 MPH IN THE FAR LEFT LANE, CAR AGAIN SUDDENLY LOSES POWER, SLOWS WAY DOWN, NO RESPONSE WHEN PUSHING ON GAS PEDAL AND THE WRENCH LIGHT WAS ON AGAIN. TURNED ON HAZARDS AND HAD TO CROSS 4 LANES OF HEAVY MORNING COMMUTING TRAFFIC TO GET OFF THE FREEWAY. AS I STOPPED THE CAR, AGAIN IT ACTED LIKE IT WAS GOING TO STALL OUT. PUT THE CAR IN PARK AND TURNED OFF THE MOTOR. TURNED THE CAR BACK ON, WHICH DIDN'T FIRE UP AS USUAL, BUT IT DID RESTART. PUT THE CAR IN DRIVE AND DROVE TO WORK WITHOUT INCIDENT. I AM SCARED TO DRIVE THIS CAR ANYMORE! PEOPLE ON THE FREEWAY WERE NOT WILLING TO SLOW DOWN TO LET ME OVER, THE KEPT FLYING AROUND ME. I CALLED TWO DEALERSHIPS AND EXPLAINED WHAT WAS HAPPENING AND BOTH SAID THEY WOULD HAVE TO CHARGE ME TO DIAGNOSE THE PROBLEM REGARDLESS OF THE REPORTED THROTTLE BODY ISSUES. THEY TOLD ME IF THE PROBLEM DIDN'T HAPPEN WHEN THEY TEST DROVE MY CAR OR IF THE CODE DIDN'T COME UP THAT THERE WAS NOTHING THEY COULD DO FOR ME. I WOULD JUST HAVE TO HOPE IT WOULDN'T HAPPEN AGAIN!? *TR
Vehicle speed control, Fuel/propulsion system, Apr 30, 2015
STARTED ACCELERATING AS I WAS APPROACHING THE FREEWAY ENTRANCE, SUDDENLY LOST POWER. PUSHED DOWN ON GAS PEDAL AND FELT NO RESPONSE IN ACCELERATION. TURNED ON HAZARDS AND CROSSED TWO LANES OF TRAFFIC TO GET TO THE SIDE OF THE ROAD. AS I STOPPED TO PUT THE CAR IN PARK, THE CAR SEEMED JERKY LIKE IT WAS ABOUT TO STALL. PUT THE CAR IN PARK, TUNED OFF THE ENGINE. RESTARTED THE CAR, IT DIDN'T FIRE UP RIGHT AWAY AS IT USUALLY DOES, HOWEVER IT DID START. PUT THE CAR IN DRIVE AND DROVE HOME WITHOUT FURTHER INCIDENT THAT DAY. *TR
Steering, Apr 17, 2015
IN JULY OF 2014 I HAD THE RECALL PERFORMED ON MY ESCAPE FOR THE POWER STEERING. A FEW MONTHS LATER THE POWER STEERING WENT OUT AGAIN AND I RETURNED IT TO THE DEALERSHIP THAT HAD PERFORMED THE RECALL WORK AND WAS TOLD THAT IF IT WENT OUT AGAIN I WOULD NEED TO HAVE THE POWER STEERING SENSOR REPLACED. A COUPLE OF DAYS LATER THE POWER STEERING WENT OUT AGAIN. IN APRIL OF 2015 I TOOK IT BACK TO THE DEALERSHIP TO HAVE THE SENSOR REPLACED AND AFTER REPLACING THE SENSOR HE DISCOVERED IT DIDN'T FIX THE PROBLEM. HE SPENT A COUPLE OF DAYS WORKING WITH FORD TO FIGURE OUT WHAT WAS WRONG AS ALL THE COMPUTERS WERE SAYING IT WAS THE SENSOR. FORD FINALLY SAID IT WAS THE ELECTRONIC STEERING COLUMN THAT NEEDED REPLACED WHICH WAS OVER DOUBLE THE PRICE. AFTER TALKING WITH THE SERVICE MANAGER ABOUT CONCERNS I HAD WITH REPLACING THAT AT SUCH A HIGH COST I LEARNED THAT FORD KNEW ABOUT ISSUES WITH THE ORIGINAL STEERING COLUMN COMPONENTS AND THEY HAVE CHANGED THEM IN THE REPLACEMENT PARTS. FORD REFUSED TO WORK WITH THE SERVICE MANAGER ON FIXING IT FOR ME OR WORKING WITH THE COST EVEN THOUGH EVERYTHING POINTED TOO THE SENSOR. FORD IS AT SERIOUS FAULT KNOWING THERE ARE PROBLEMS WITH THE STEERING COLUMN AND JUST TRIED TO PUT A BAND AID ON IT WITH THE RECALL THAT THEY DID ISSUE. *TR
Structure, Apr 12, 2015
PREMATURE RUST ABOVE THE PASSENGER SIDE REAR WHEEL WELL. I HAVE TAKEN VERY GOOD CARE OF THIS CAR AND HAVE WAXED IT ON A REGULAR SCHEDULE BUT YET THE RUST HAS BECOME A PROBLEM DUE TO A MANUFACTURING/DESIGN DEFECT. (WHITE FORD ESCAPE). *TR
Steering, Electrical system, Apr 10, 2015
ON DECEMBER 28,2014 I WAS PULLING OUT OF A PARKING LOT ONTO A BUSY MAIN STREET WHEN MY POWER STEERING SUDDENLY WENT OUT ALMOST CAUSING AN ACCIDENT. I TOOK IT INTO MY MECHANIC THE NEXT DAY AND WAS TOLD IT WAS MY BATTERY, WHICH WAS REPLACED. ON MARCH 25, 2015 I WAS TURNING ONTO A SIDE STREET WHEN THE POWER STEERING WENT OUT AGAIN. THIS TIME MY ALTERNATOR WAS REPLACED. I AM SUSPICIOUS THAT EVERYTIME SOMETHING ELECTRICAL GOES, THE POWER STEERING GOES OUT. I AM NOT CONVINCED THE BATTERY OR THE ALTERNATOR WERE DEFECTIVE NOW. THERE IS A RECALL FOR THIS ISSUE, BUT MY VIN SAYS MINE IS NOT RECALLED. *TR
Engine, Apr 10, 2015
THE CHECK ENGINE LIGHT CAME ON; MANUAL DID NOT HAVE CAUTIONARY INFORMATION. FURTHER UPON CHECKING, THERE WAS A TECHNICAL SERVICE BULLETIN(TSB) ISSUED BY FORD #-09-13-83. FAULTY PREMATURE FAILING PARTS ON MULTIPLE FORD MODELS INCLUDING FORD ESCAPE, MERCURY MARINER, FORD FUSION AND MERCURY MILAN. WHAT OCCURS IS VARIABLE CAM TIMING SOLENOIDS (2) FAIL CAUSING THE SERVICE ENGINE LIGHT TO GO ON. THIS COULD RESULT IN CATASTROPHIC ENGINE FAILURE AS THESE PARTS CONTROL THE TIMING OF THE MOTOR. FORD ACKNOWLEDGES THAT THERE IS A PROBLEM BUT IS NOT ISSUING A RE-CALL NOR GIVING ANY COMPENSATION TO CUSTOMERS REQUIRING THIS REPAIR. BASED ON DISCUSSIONS WITH VARIOUS DEALER MAINTENANCE DEPARTMENTS AND FORUM ON THE INTER-NET, THIS IS A MUCH MORE WIDE SPREAD ISSUE THAT FORD IS WILLING TO ACKNOWLEDGE. *TR
Fuel/propulsion system, Mar 31, 2015
I DRIVE A 2009 FORD ESCAPE WHICH HAS BEEN METICULOUSLY MAINTAINED AND IS IN EXCELLENT SHAPE. IN MARCH OF 2015 I BEGAN TO NOTICE THAT PUDDLES OF GASOLINE WERE APPEARING UNDER MY VEHICLE. I TOOK IT TO THE DEALER IMMEDIATELY AND WAS INFORMED THAT THE FUEL TANK HAD RUSTED THROUGH AND WAS LEAKING. THIS IS ARGUABLY ONE OF THE MOST SERIOUS SAFETY HAZARDS THAT CAN BE FOUND ON A VEHICLE, ESPECIALLY FOR ONE THAT IS ONLY 6 YEARS OLD. FORD SHOULD HAVE ADEQUATE MEASURES IN PLACE TO PREVENT RUST ON SUCH A CRUCIAL PART OF THE VEHICLE. *TR
Steering, Mar 16, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING AND CAUSED THE VEHICLE TO STRIKE A POTHOLE. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT PASSENGER RIM AND THE FRONT SUSPENSION FRACTURED. AS RESULT, BOTH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Vehicle speed control, Engine, Mar 10, 2015
I WAS DRIVING HOME ON A 6 LANE HIGHWAY YESTERDAY AFTER WORK. POSTED SPEED LIMIT 65 MPH. MY CRUISE CONTROL WAS SET AT 65, I WAS IN A CENTER LANE WHEN MY VEHICLE MADE A LOUD CLUNK AND THE CRUISE CONTROL CUT OFF AND I STARTED LOSING POWER TO THE CAR.THE ENGINE WAS ON BUT PUSHING THE GAS PEDAL DID NOTHING. I WAS TRYING TO GET OUT OF TRAFFIC TO THE SIDE OF THE HIGHWAY WITH CARS SPEEDING AND SWERVING ALL AROUND ME. I WAS PETRIFIED. I CALLED THE DEALER AND THE CAR WAS TAKEN FOR SERVICE TODAY. THEY TOLD ME IT WAS THE THROTTLE BODY AND MOTOR AND IT WAS ON AN EXTENDED WARRANTY SO I DID NOT HAVE TO PAY FOR IT. THE RECEIPT CLEARLY STATES THIS IS RECALL NOTICE 13N03. I HAVE NOW READ ABOUT THIS ONLINE AND YOU GUYS ARE LETTING FORD CALL THIS A "CUSTOMER SERVICE SATISFACTION PROGRAM". WELL, YOU SHOULD KNOW THAT SOMEONE IS GOING TO BE KILLED. THERE IS NO EXCUSE FOR NOT NOTIFYING CUSTOMERS OF A DEFAULT WITH A VEHICLE THAT ENDANGERS PEOPLE. I NEVER RECEIVED A RECALL LETTER AND I COULD OF DIED YESTERDAY. *TR
Steering, Mar 6, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE STEERING WHEEL WAS UNABLE TO TURN LEFT. THE CONTACT STATED THAT POWER STEERING ASSIST FAULT WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Steering, Mar 4, 2015
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE STEERING COLUMN AND THE TORQUE SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.