2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints: steering
441 reports, newest first. Show all
Steering, Nov 8, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT TOOK THE VEHICLE TO FOX GRAND TRAVERSE FORD LINCOLN MERCURY (3464 US-31, TRAVERSE CITY, MI 49684, (231) 922-2000) TO BE REPAIRED PER AN UNKNOWN RECALL, BUT THE POWER STEERING ASSIST UNIT THAT THE DEALER PERFORMED A COMPUTER UPDATE ON MALFUNCTIONED. AS A RESULT, THE CONTACT'S VEHICLE DID NOT HAVE POWER STEERING ABILITY. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO CLAIMED THAT THE RECALL REPAIR WAS PERFORMED AND ATTEMPTED TO CHARGE THE CONTACT FOR THE REPAIRS. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER WHERE HE WOULD BE CHARGED FOR THE REPAIRS. THE FAILURE MILEAGE WAS 145,268. THE VIN WAS UNKNOWN.
Steering, Nov 5, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE HYBRID. WHILE DRIVING APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A TURN, THE VEHICLE LOST STEERING ABILITY. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE ELECTRIC POWER STEERING ASSIST FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS DRIVEN TO LATHAM FORD (637 COLUMBIA STREET EXT, LATHAM, NY 12110) AND WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 231,000.
Steering, Nov 2, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING ABILITY FAILED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE ROAD SHOULDER. ONCE THE VEHICLE WAS TURNED OFF AND RESTARTED, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO ALL AMERICAN FORD OF PARAMUS (375 N J-17, PARAMUS, NJ 07652) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO STATED THAT THE VEHICLE WAS INSPECTED ON AUGUST 4, 2016 BY CUTTER FORD (98-015 KAMEHAMEHA HWY, AIEA, HI 96701) REGARDING NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE DEALER DETERMINED THAT NO REPAIRS WERE REQUIRED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Steering, Oct 26, 2018
POWER STEERING FAILURE WHILE DRIVING. VERY DANGEROUS. 139XXX MILES ON CAR. FORD KNOWS THIS STEERING COLUMN IS FAULTY. ALL PLANTS, NOT JUST KC PLANT, SHOULD HAVE BEEN ON THE FORD 14S05 RECALL. $1862 TO REPAIR THAT REQUIRES FORD ONLY CALIBRATION TOOL
Steering, Oct 25, 2018
POWER STEERING WENT OUT COMPLETELY WHILE DRIVING APPROXIMATELY 10-20 MPH. CODE B2278 STEERING TORQUE SENSOR WAS CODE FROM DIAGNOSTICS.FORD'S 14S05 RECALLED ONLY THE 2008-2011 ESCAPES BUILT AT THE KANSAS CITY PLANT, BUT MINE THEY SAY IS NOT COVERED. THIS IS AN OBVIOUS DEFECTIVE FORD PART!!!!!!
Steering, Oct 20, 2018
STEERING WHEEL WOULD NOT MOVE WHILE DRIVING ON HIGHWAY COULD NOT TURN STEERING WHEEL. ALMOST CRASHED. VERY STIFF, WHILE TURNING.
Steering, Oct 19, 2018
THE POWER STEERING ASSIST FAILED RESULTING IN DANGEROUS DRIVING WITH MINIMAL STEERING. THERE IS A RECALL FOR THIS ON MOST VEHICLES OF THE SAME YEAR, MAKE, AND MODE, HOWEVER FORD IS REFUSING TO HONOR THE RECALL ON MY SPECIFIC VEHICLE, EVEN THOUGH THE SAME ISSUE AROSE. I WAS DRIVING ON A STREET WHEN IT HAPPENED, AND IT GAVE OUT SUDDENLY WITH NO WARNING.
Steering, Electrical system, Engine, Fuel/propulsion system, Oct 19, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT PURCHASED THE VEHICLE FROM A PRIVATE OWNER. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V284000 (STEERING) AND 16V777000 (FUEL SYSTEM, GASOLINE), BUT HAD NOT BEEN REPAIRED PRIOR TO BEING PURCHASED BY THE CONTACT. SHORTLY AFTER SHE PURCHASED THE VEHICLE, THERE WAS A SUDDEN LOSS OF POWER AND THE CHECK ENGINE AND OTHER UNKNOWN WARNING INDICATORS FLICKERED. ALSO, ALL OF THE INSTRUMENT PANEL GAUGES FAILED TO FUNCTION. THE VEHICLE WAS UNABLE TO BE SAFELY DRIVEN. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 211,000.
Steering, Oct 18, 2018
DROVE TO WORK EVERYTHING OKAY, CAME OUT TO VISIT A CUSTOMER STARTED UP AND NO POWER STEERING.
Steering, Oct 18, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 70 MPH, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE. WHEN THE VEHICLE WAS RESTARTED, THE POWER STEERING WENT OUT COMPLETELY. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND THEN TAKEN TO LASCO FORD (2525 OWEN ROAD, FENTON, MI 48430) WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 299,450.
Steering, Oct 16, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING WARNING INDICATOR KEPT RANDOMLY FLASHING AND A WARNING CHIME SOUNDED EACH TIME THE FAILURE OCCURRED. ALSO, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), ALTHOUGH IT EXHIBITED THE SAME FAILURE AS LISTED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS ADVISED TO HAVE THE VEHICLE REPAIRED BY A DEALER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Steering, Oct 5, 2018
WHILE TAKING THE KIDS TO SCHOOL, I WAS MAKING A LEFT TURN ACROSS A BUSY ROAD WHEN, WITHOUT WARNING, THE VEHICLE STOPPED TURNING, MADE AN ALARM SOUND AND SEEMED TO DECREASE POWER. I WAS ABLE TO COMPLETE THE TURN JUST BEFORE ONCOMING TRAFFIC ARRIVED AT THE INTERSECTION. AS THE WHEELS STRAIGHTENED OUT, THE POWER STEERING RETURNED TO NORMAL. AS I MADE THE NEXT RIGHT HAND TURN, IT AGAIN CUT OUT IN MID-TURN AND THE 'POWER STEERING ASSIST FAULT' MESSAGE FLASHED ON THE DASH. DURING THE NEXT LEFT-HAND TURN, IT AGAIN CUT OUT MID-TURN BUT THIS TIME I WAS EXPECTING IT AND HAD NO TROUBLE FORCING THE VEHICLE TO COMPLETE THE TURN. THIS TIME THE FAULT MESSAGE STAYED ON AND THERE WAS NO LONGER ANY POWER ASSIST. I DROVE THE VEHICLE TO A PARTS STORE EXPECTING IT TO BE A PROBLEM WITH THE POWER STEERING PUMP OR A LOW FLUID ISSUE ONLY TO DISCOVER IN THE OWNERS MANUAL THAT THE POWER ASSIST IS ELECTRICAL, NOT HYDRAULIC. I ASKED THE PARTS STORE EMPLOYEE TO RUN A SCAN ON THE VEHICLE AND WHEN HE SAW THE VEHICLE/MESSAGE HE TOLD ME THE SCAN WOULDN'T DO ANY GOOD WITH THAT ISSUE AND IT WAS GOING TO BE A VERY EXPENSIVE TRIP TO THE MECHANIC. WHEN I TURNED THE VEHICLE BACK ON, THE 'POWER STEERING ASSIST FAULT' MESSAGE STAYED ON WITHOUT ANY POWER STEERING. WHEN I ARRIVED HOME, I RESEARCHED THE ISSUE AND FOUND THAT THERE ARE RECALLS FOR 2010 FORD ESCAPES FROM THE KANSAS CITY PLANT, BUT A CHECK OF THE FORD RECALL DATABASE SHOWS NO SUCH RECALL FOR MY SPECIFIC VEHICLE. ON A VEHICLE WITH ONLY 96,823 MILES, I WOULD NOT EXPECT A CRITICAL SAFETY COMPONENT TO UNEXPECTEDLY FAIL. THIS VEHICLE IS NORMALLY DRIVEN BY MY GIRLFRIEND (WHO ACTUALLY OWNS THE VEHICLE) AND WHILE I WAS ABLE TO COMPLETE THE TURN IN THOSE CONDITIONS WITHOUT AN ACCIDENT, I AM NOT CERTAIN SHE WOULD HAVE BEEN ABLE TO DO SO.
Steering, Sep 11, 2018
WAS IN OHIO, RAINY DAY, TRIED TO MAKE A LEFT TURN AND LOST POWER STEERING. VERY DIFFICULT TO TURN THE WHEEL AND THANKFULLY DIDN'T HIT ANYTHING. PARKED, LOOKED TO SEE IF IT WAS REGULAR POWER STEERING (WHERE I COULD FIND A PLACE TO ADD FLUID IF IT WAS LOW-CAME TO REALIZE MY CAR HAS AN EPS SYSTEM), ATE LUNCH AND WHEN I CAME BACK AFTER LETTING THE CAR SIT FOR ABOUT HALF AN HOUR POWER STEERING WAS ACTIVE AND RESPONSIVE AGAIN. WAS FINE ON TRIP BACK TO MICHIGAN BUT WONDERING WHEN IT IS GOING TO GO OUT ON ME AGAIN.
Steering, Sep 11, 2018
WHILE IN THE MIDDLE OF A TURN ON A CITY STREET THE ELECTRONIC ASSISTED POWER STEERING FAILED WITHOUT WARNING NEARLY CAUSING A CRASH. THE POSTED RECALL ASSOCIATED WITH THIS FAILURE IS 14S05 AND THIS VIN SHOULD BE INCLUDED.
Steering, Aug 16, 2018
I LOST POWER STEERING WHILE DRIVING ON A HIGHWAY. IT HAPPENED UNEXPECTEDLY AND IT CAUSED THE STEERING WHEEL TO JERK ON ME.
Steering, Aug 10, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND WOULD NOT TURN. THE VEHICLE WAS TOWED TO JIM BURKE LINCOLN (5300 GASOLINE ALLEY DR, BAKERSFIELD CA, 93313, (888) 454-8292) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 180,023.
Steering, Jul 16, 2018
ON THREE OCCASIONS, THE POWER STEERING HAS GONE OUT IN THE MIDDLE OF TURNING, ONCE ON A STREET AND TWICE IN PARKING LOTS. EACH OCCASION WAS DURING COLD WEATHER (GENERALLY AROUND FREEZING). ON EACH TIME, SHIFTING THE CAR INTO NEUTRAL THEN TURNING THE CAR OFF AND ON AGAIN BEFORE RE-ENGAGING THE TRANSMISSION RESULTED IN THE POWER STEERING RETURNING.
Steering, Jul 12, 2018
LUCKILY MY WIFE WAS DRIVING AT A SLOW RATE OF SPEED AND ONLY A BLOCK FROM THE HOUSE, WHEN WITH NO WARNING LOST POWER STEERING. THE DASH LIT UP WITH POWER STEERING ASSIST FAULT. AFTER RESEARCHING I FOUND MANY INSTANCES OF THIS HAPPENING AND FIRE HAVING A RECALL ON 2008-2011 FORD ESCAPES. ONCE GOING TO MY LOCAL FORD SERVICE CENTER I WAS INFORMED THAT MY VEHICLE WAS NOT ONE OF THEM. CLEARLY A SAFETY ISSUE THEY NEED TO FESS UP TO.
Steering, Jun 22, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE MAKING A TURN AT A STOP SIGN, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING MOTOR FAILED. THE MECHANIC REPAIRED THE STEERING WHEEL, BUT THE FAILURE RECURRED TEN MONTHS LATER. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 156,000.
Steering, May 30, 2018, crash
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE REVERSING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED AND CAUSED THE VEHICLE TO CRASH INTO A FENCE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE STEERING TORQUE SENSOR WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (MAC HAIK FORD PASADENA IN PASADENA, TX) WAS NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), ALTHOUGH THE VEHICLE EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 42,000.
Steering, May 29, 2018
MY VEHICLE HAD A POWER STEERING ASSIST FAULT RECALL IN 2014, NHTSA CAMPAIGN # 14V284000., FORD RECALL # 14S05. I BROUGHT THE VEHICLE IN TO FORD IN AUGUST 2104 TO CORRECT THE PROBLEM. THE POWER STEERING ASSIST FAULT SENSOR JUST CAME BACK ON . I DO NOT HAVE ANY POWER STEERING. I CONTACTED A FORD DEALERSHIP AND THEY INFORMED ME THAT ONCE THEY CORRECTED THE PROBLEM IN 2014 THEIR OBLIGATION ENDED. THEY SAID THAT THERE IS NO WARRANTY ON THE CORRECTION. THE SAME PROBLEM IS BACK AGAIN.
Steering, May 10, 2018
WHILE DRIVING HEARD POP NOISE. CAR WAS NOT DRIVING RIGHT AND SKID HAZARD LIGHT WENT ON. AS I WAS GOING VERY SLOWLY ON SIDE ROADS, I GOT TO A POINT WHERE THE STEERING WHEEL COULD TURN BACK AND FORTH BUT I COULD NOT CHANGE DIRECTION OF CAR. CAR WAS TOWED TO A MECHANIC. TWO MECHANICS WITH 30 YEARS EXPERIENCE EACH SAID THAT THEY HAD NEVER SEEN ANYTHING LIKE THIS BEFORE. THEY REMOVED AND REPLACED STEERING GEAR ASSEMBLY AND STEERING COLUMN. THIS WAS A CATASTROPHIC FAILURE AN SHOULD NEVER HAVE HAPPENED! LUCKY FOR ME I WAS ON BACK ROADS.
Steering, Apr 20, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER (RON TIRAPELLI FORD, 4355 W JEFFERSON ST, SHOREWOOD, IL 60404) WHERE THE TECHNICIAN STATED THAT THE SYMPTOMS WERE DUE TO AN UNKNOWN RECALL REPAIR PERFORMED IN 2014. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THE INFORMATION PROVIDED BY THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 98,000.
Steering, Apr 17, 2018
THE "POWER STEERING ASSIST FAULT" LIGHT CAME ON AND I LOSS THE POWER STEERING ABILITY AS I WAS DRIVING DOWN THE STREET. GOOD THING I WAS ON A CITY STREET AND NOT GOING FAST. I WAS TOLD THAT THERE WERE NO OPEN RECALLS ON THIS, BUT IN 2014 THERE WAS A RECALL, BUT TO UPDATE THE SOFTWARE ONLY UNLESS THE POWER STEERING HAD ACTUALLY GONE OUT. I WANT TO KNOW HOW DID UPDATING THE SOFTWARE FIXES THE ISSUE? I WAS FORCED TO TAKE IT TO A DEALERSHIP, AND WAS TOLD THERE WERE NO OPEN RECALLS, AND THAT IT WILL BE ABOUT $1,800 TO FIX. WHY IS FORD NOT ISSUING ANOTHER RECALL TO TAKE CARE OF THE NUMEROUS COMPLAINTS FOR THIS FAILURE? IT'S SO UNFAIR THAT THIS WAS GOING TO BE A PROBLEM EVENTUALLY, AND FORD SLAPPED A BAND-AID ON IT SO AS TO NOT TAKE RESPONSIBILITY FOR THEIR ERROR. I GUESS IF SOMEONE GETS INJURED SERIOUSLY ENOUGH, THEN MAYBE THEY'LL DO SOMETHING. UNFORTUNATELY, I HAVE TO PAY FOR MY CAR TO BE FIXED, BUT I AM GOING TO DO ALL THAT I CAN TO GET SOMEONE TO LISTEN TO MY CONCERNS REGARDING THE SO CALL "RECALL" THAT DIDN'T FIX ANYTHING. NEVER AGAIN WILL I BUY A FORD VEHICLE.
Steering, Apr 10, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER THE RECALL IN 2014 AT DOWLING FORD (1011 S MAIN ST, CHESHIRE, CT 06410, 203-272-2772). FOR THE RECENT FAILURE, THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN CONFIRMED THAT THE SOFTWARE FOR THE PSCM WAS UPDATED ACCORDING TO THE RECALL REMEDY AND THE RECALL REPAIR COULD ONLY BE PERFORMED ONCE. THE DEALER DID NOT LOCATE A FAILURE AND NO REPAIRS WERE MADE. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.