2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints: steering
441 reports, newest first. Show all
Steering, Power train, Fuel/propulsion system, Mar 29, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 95 MPH, THE VEHICLE STALLED WITH THE WRENCH LIGHT ILLUMINATED. THE VEHICLE WAS ABEL TO RESTART BUT THE FAILURE RECURRED AND THE VEHICLE DID NOT RESTART. THE VEHICLE WAS TOWED TO THE ADVANTAGE FORD OF STUART DEALER (772-287-0955, LOCATED AT 4000 SE FEDERAL HWY, STUART, FL 34997) WHERE THE TECHNICIAN DIAGNOSED FAILURE AS BEING THE THROTTLE BODY SENSOR NEEDING REPLACEMENT. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED TWO YEARS LATER. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE THROTTLE BODY SENSOR WAS REPLACED AGAIN. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE SAME DEALER WHO PROVIDED A LONER VEHICLE AND PERFORMED A DIAGNOSTIC TEST. AT THAT POINT, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED A YEAR LATER. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS APPROXIMATELY 100.
Steering, Mar 26, 2018
MY VEHICLE STEERING IS LOCKED NO MOVEMENT IT SAYS STEERING SYSTEM ASSISTANCE IT IS BINDING VERY HARD.
Steering, Mar 21, 2018
2010 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO ISSUES WITH STEERING. *LD THE CONSUMER REQUESTED FOR NHTSA TO HOLD A PUBLIC HEARING TO RESOLVE POWER STEERING ISSUES. THE VEHICLE WOULD CONSISTENTLY LOSE POWER STEERING WHILE DRIVING. *JS *JS *JS
Steering, Mar 13, 2018
RECALL 14S05. I RECEIVED A RECALL NOTICE REGARDING MY POWER STEERING SHORTLY AFTER PURCHASING THIS VEHICLE. I TOOK IT IN AS INSTRUCTED. THE DEALERSHIP "REPROGRAMMED IT" AS INSTRUCTED BY FORD. NOW THE TORQUE SENSOR THAT WAS ALSO UNDER SAME RECALL IS OUT AND THEY WILL NOT FIX IT. THEY ARE TELLING ME THE RECALL WAS SATISFIED. AFTER DOING SOME RESEARCH AND READING OTHER STORIES ABOUT THE SAME ISSUE I FEEL THIS WAS A SCAM BY FORD TO SATISFY THE RECALL. THEY ARE PUSHING THE COST TO THE CONSUMER. THE REPROGRAM IS JUST A WARNING THAT THE STEERING IS GOING TO FAIL IT WAS NEVER ANY FIX. THE SENSOR SHOULD HAVE BEEN REPLACED. THIS IS A SAFETY WARNING ON THEIR OWN ADMISSION WHEN YOU CALL TO INQUIRE ABOUT THE RECALL. I REALLY THINK THIS IS WRONG ON EVERY LEVEL.
Steering, Electrical system, Mar 13, 2018
PCM HAS WATER DAMAGE DUE TO PLACEMENT UNDER THE HOOD. WHEN THE HOOD IS OPENED WATER RUNS DOWN DIRECTLY ONTO THE UNIT AND INTO THE WIRING. THE REPEATED WATER EXPOSURE HAS CAUSED THE UNIT TO FAULT. THIS WATER INTRUSION CAUSES THE VEHICLE TO FAIL TO START INTERMITTENTLY. WHEN TURNING THE IGNITION, THE VEHICLE WILL FAIL TO ENGAGE THE STARTER; HOWEVER, HEADLIGHTS, RADIO ARE FUNCTIONAL. INTERMITTENTLY WHILE OPERATING THE VEHICLE, ALL OF THE LIGHTS ON THE INSTRUMENT CLUSTER ILLUMINATE AND THE TACHOMETER AND SPEEDOMETER WILL STOP READING SPEED AND RMPS, RESETTING TO ZERO. WHEN THIS OCCURS IT NOT IMPAIR OPERATION OF THE VEHICLE. ADDITIONALLY, THE STEERING TORQUE SENSOR IS FAILING. INTERMITTENTLY, THE VEHICLE WILL DISPLAY "POWER STEERING ASSIST FAILURE" ON THE INSTRUMENT CLUSTER. WHEN THIS OCCURS, TURNING THE CAR ON AND OFF REPEATEDLY WILL TEMPORARILY RESOLVE THE ISSUE.
Steering, Mar 12, 2018
I WAS DRIVING MY 2010 FORD ESCAPE WHEN I ALL OF A SUDDEN LOST POWER STEERING WHILE TURNING WITH NO WARNING. I WAS ABLE TO PULL OFF ON THE SIDE OF THE ROAD THEN MY ESCAPE BEGAN TO MAKE A "DINGING" NOISE REPEATEDLY AFTER THE VEHICLE WAS STOPPED AND PUT IN PARK. THE CAR THEN SHOWED "POWER STEERING ASSIST FAULT" . MY ESCAPE HAS NOT HAD POWER STEERING SINCE THIS INCIDENT. I CALLED THE DEALERSHIP I PURCHASED THE ESCAPE FROM AND THEY INFORMED THAT THE POWER STEERING ASSIST RECALL HAD BEEN SATISFIED PRIOR TO ME PURCHASING IT WITH THE REPROGRAM AND NOTHING REPLACED. I THEN CALLED FORD CUSTOMER CARE WHO CONFIRMED THIS INFORMATION AND THAT I WOULD HAVE TO PAY FOR THE REPAIR MYSELF SINCE THE RECALL WAS ALREADY SATISFIED WITH THE REPROGRAM. WHEN RUNNING A CODE SCANNER IT COMES BACK AS THE TORQUE SENSOR CODE. I AM CURRENTLY BARELY ABLE TO DRIVE THE VEHICLE WITHOUT THE POWER STEERING AND UNABLE TO AFFORD THE $1500-$2000 REPAIR THAT I WAS TOLD "MIGHT WORK" BY THE DEALERSHIP.
Steering, Mar 12, 2018
THE VEHICLE WAS IN MOTION AT 55 MPH ON A HIGHWAY WHEN THE ELECTRIC POWER STEERING FAILED AND HAD NO POWER STEERING. THE CONSOLE THEN HAD A WARNING COME UP SAYING A POWER STEERING FAILURE ACCURED. THIS VEHICLE DID HAVE THE RECALL DONE FOR THE POWER STEERING AT WHICH TIME THERE WERE NO PROBLEMS
Steering, Mar 7, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 15 MPH, THE STEERING WHEEL FAILED AND WAS DIFFICULT TO TURN. ALSO, THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 146,250. *TT THE CONSUMER STATED MECHANIC DIAGNOSED SENSOR FAILURE, VEHICLE REPAIRED AND RECALIBRATED. *TR
Steering, Mar 6, 2018
LOSS OF POWER STEERING AT LOW AND HIGH SPEEDS INTERMITTENTLY ON BOTH CITY AND HIGHWAYS. CAR REPORTED FAULT IN POWER STEERING ASSIST SYSTEM, AND DRIVER EXPERIENCED LOSS OF POWER STEERING FOR 5 - 15 SECONDS AT EACH EVENT. THE VEHICLE WAS UP TO DATE ON ALL RECALLS, AND HAD THE 14S05 COMPLETED BACK IN 2014. DEALERSHIP CONFIRMED THE ISSUE IS A FAILED TORQUE SENSOR. VEHICLE HAS 86K MILES ON THE ODOMETER.
Steering, Mar 1, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE REVERSING OUT OF A PARKING SPACE, THE STEERING COLUMN SEIZED WITHOUT WARNING. THE CONTACT PARKED THE VEHICLE AT A RELATIVE'S HOUSE. THORNHILL FORD LINCOLN (500 FORD FAIRLANE US-119, CHAPMANVILLE, WV) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED DUE TO THE FEES. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE VIN AND FAILURE MILEAGE WERE NOT PROVIDED
Steering, Feb 28, 2018
POWER STEERING ASSIST LIGHT CAME ON WHILE DRIVING ON THE HIGHWAY. ONCE I WAS ABLE TO PULL OVER TO A STOP, I PUT THE CAR IN PARK, THE STEERING WHEEL WAS SHAKING WHILE I HAD THE CAR IN PARK. I PUT THE CAR IN GEAR AND WENT TO TURN THE CORNER AND POWER STEERING WAS GONE.
Steering, Feb 26, 2018
WHILE I WAS DRIVING MY VEHICLE THE POWER STEERING WENT OUT SUDDENLY WITH NO WARNING WHEN I WAS TURNING LEFT ONTO A BUSY HIGHWAY. THERE WAS AN ERROR CODE OF ELECTRONIC STEERING ASSIST FAULT. IT SUDDENLY CAME BACK ON AND I WAS ABLE TO TURN THE VEHICLE BARELY AVOIDING AN ACCIDENT. I FOUND OUT THAT THIS PART HAD BEEN PART OF A RECALL BY FORD AND WAS SUPPOSEDLY FIXED. THE DEALER REFUSED TO OPEN THE RECALL EVEN THOUGH THERE WERE 3 FIXES AND THEY ONLY DID THE FIRST/CHEAPSET ONE.
Steering, Feb 12, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THE CONTACT WAS ABLE TO DRIVE HOME. THE CONTACT CALLED BILL KNIGHT FORD OF STILLWATER AT (405) 372-7144 (LOCATED AT 4405 W 6TH AVE, STILLWATER, OK 74074) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL AND THERE WOULD BE A DIAGNOSTIC AND REPAIR FEE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Steering, Feb 12, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 45 MPH, THE POWER STEERING ASSIST FAILED AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE SPUN OUT WITHOUT CRASHING. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S HOME. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE VIN WAS EXCLUDED FROM THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000.
Steering, Feb 2, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE STOPPED AT A RED LIGHT, THE VEHICLE BEGAN TO LOSE POWER STEERING ABILITY AND THE "POWER STEERING ASSIST FAULT" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SUNRISE FORD OF NORTH HOLLYWOOD (5500 LANKERSHIM BLVD, HOLLYWOOD, CA), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Steering, Feb 2, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE EPS FAILED AND CAUSED THE STEERING WHEEL TO VIBRATE ABNORMALLY. IT WAS DIFFICULT TO TURN THE STEERING WHEEL IN EITHER DIRECTION AND THE EPS WARNING INDICATOR RANDOMLY ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED BY AUTONATION FORD ST. PETERSBURG (2525 34TH ST N, ST. PETERSBURG, FL 33713, (727) 231-1323). THE MANUFACTURER STATED THAT THE VEHICLE WAS EXCLUDED FROM AN EPS RECALL AND PROVIDED NO SOLUTION OTHER THAN THE DEALER REPLACING THE PART. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Jan 31, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 35 MPH, THE CONTACT NOTICED THAT THE STEERING WHEEL BECAME DIFFICULT TO HANDLE AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, TURNED OFF, AND RESTARTED THE VEHICLE. AFTERWARDS, THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE AND DROVE HOME. THE DEALER (WEBB FORD, 9809 INDIANAPOLIS BLVD, HIGHLAND, IN 46322) STATED THAT THERE WERE NO OPEN RECALLS ASSOCIATED WITH THE VIN. THE MANUFACTURER STATED THAT THE VEHICLE WAS REPAIRED PER A PREVIOUS UNKNOWN RECALL, AND ONCE A RECALL WAS CLOSED, IT COULD NOT BE RE-OPENED. THE VIN SEARCH REVEALED NO RECALLS ASSOCIATED WITH THE VEHICLE. THE FAILURE MILEAGE WAS 84,000.
Steering, Jan 24, 2018
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 20 MPH, THE VEHICLE SHOOK AND THE STEERING WAS DIFFICULT TO TURN AND FAILED TO MANEUVER. ALSO, THE POWER ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER (CARUSO FORD LINCOLN, 3500 CHERRY AVE, LONG BEACH, CA 90807) AND WAS INFORMED TO SCHEDULE A SERVICE APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.
Steering, Jan 19, 2018
THE POWER STEERING SYSTEM WAS RECALLED BY A PREVIOUS RECALL IN 2014 TO REFLASH THE SYSTEM; HOWEVER, NOW THE ACTUAL SENSORS OF THAT SYSTEM ARE FAILING RESULTING IN LOSS OF POWER STEERING AND SAFETY ISSUES AT LOW SPEEDS. SENOR THAT FAILED IS CL8Z3F818A.
Steering, Jan 19, 2018
WAS DRIVING ON SPRING GARDEN STREET...TURNING LEFT ON COLUMBUS BLVD...THERE WAS A STRANGE BEEP NOISE FROM DASH AREA ..THAN LOST POWER STEERING. THE WARNING 'POWER STEERING ASSIST FAILURE' POPPED UP ON SCREEN. WAS VERY HARD TO STEER...AND ALMOST IMPOSSIBLE TO PARK.
Steering, Jan 13, 2018
WHILE DRIVING VEHICLE AT 30 MPH ON CITY STREET, LOST POWER STEERING WHILE MAKING A TURN IN TRAFFIC. VEHICLE CAME CLOSE TO HITTING A PARKED CAR DUE TO SUDDEN AND UNEXPECTED LOSS OF POWER STEERING VEHICLE POSTED A POWER STEERING ASSIST WARNING ON DASHBOARD
Steering, Jan 9, 2018
RECEIVED 'POWER STEERING ASSIST FAULT' ERROR. TOOK TO DEALER AND NEEDED TORQUE SENSOR REPLACED . THERE APPEARS TO BE OTHER NIECES/RECALLS RELATED TO THIS. SHOULDN'T FORD PAY FOR THIS REPAIR AND NOT ME? I WOULD LIKE TO BE REIMBURSED.
Steering, Jan 8, 2018
WHILE VEHICLE WAS IN MOTION THE POWER STEERING WENT OUT, ALMOST CAUSING TOTAL LOSS OF CONTROL OF CAR. IF THE DRIVER, MY SON, WASN'T AN ATHLETE AND VERY STRONG, THIS COULD HAVE BEEN A VERY SERIOUS ACCIDENT. AFTER PAYING $135 FOR A DIAGNOSTIC, WAS TOLD THAT THERE WAS A FAULTY STEERING ANGLE SENSOR. THE VEHICLE WAS MANUFACTURED IN MARCH AND WE WERE TOLD BY FORD THAT ONLY ESCAPES MANUFACTURED AFTER SEPTEMBER WERE ELIGIBLE FOR A RECALL FOR THIS SPECIFIC PROBLEM. WE WERE GIVEN A CASE FOR REVIEW - CAS13810835 - FROM FORD BUT WERE TOLD THAT THEY WOULD NOT HELP PAY FOR THE $557.49 BILL (IN ADDITION TO THE $135). WE WERE ALSO TOLD THAT THERE HAVE BEEN MANY COMPLAINTS AND TO SAVE OUR RECEIPTS JUST IN CASE FORD EXPANDS THE RECALL.
Steering, Jan 6, 2018
POWER STEERING: WIFE STARTED CAR WITH BABY IN THE BACK, AND THE POWER STEERING SYSTEM WAS OUT. CLUSTER DISPLAYING "POWER STEERING ASSIST FAULT". FUSE APPEARS TO BE INTACT. CONTACTED FORD ABOUT RECALL# 14S05, AND MULTIPLE REPS SAY THERE IS NO ACTIVE RECALL, EVEN THOUGH IT'S LISTED ON THE NHTSA SITE.
Steering, Jan 5, 2018
I WAS STOPPED IN A LANE WAITING TO DO A MICHIGAN LEFT TURN, IN CITY TRAFFIC. THE ENGINE STUMBLED, A CHIME WENT OFF, AND I GOT AN ERROR MESSAGE "POWER STEERING ASSIST FAULT". THE ENGINE STALLED. I RE-STARTED THE VEHICLE AND HAD NO POWER STEERING. THERE WAS NO WAY I COULD COMPLETE THE TURN AND I HAD TO GET OUT OF THE VEHICLE (TEMPERATURE OF 14F) AND WAVE VEHICLES BEHIND ME AROUND ME. THE DEALER SAID THAT FORD KNEW ABOUT MARGINAL QUALITY PARTS AND WAS SELECTIVE ABOUT REPLACING THEM.