2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints: steering
441 reports, newest first. Show all
Steering, May 31, 2017
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN RIGHT OR LEFT. THE VEHICLE WAS TAKEN TO GURLEY LEEP FORD MOTOR DEALER, BUT WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE. THE CONTACT THEN TOOK THE VEHICLE TO GATE CHEVY WORLD DEALER IN MISHAWAKA, IN WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL COLUMN NEEDED TO BE REPLACED AND THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. IN 2014, THE VEHICLE WAS SERVICED PER A NHTSA CAMPAIGN AT GURLEY LEEP FORD MOTOR DEALER, BEND, IN. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND STATED THAT THE RECALL HAD EXPIRED. THE RECALL DETAILS WERE NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 190,000. ...UPDATED 11/15/17 *BF THE CONSUMER STATED NO PARTS WERE REPLACED THE DEALER SIMPLY PERFORMED A SOFTWARE UPDATE. *JS
Steering, May 25, 2017
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE STEERING ABILITY FAILED. WHILE DRIVING APPROXIMATELY 65 TO 70 MPH, THE STEERING WHEEL SHOOK AND BECAME DIFFICULT TO TURN. THE POWER STEERING ASSIST INDICATOR ILLUMINATED WHILE THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO TIFFANY FORD DEALER (HOLLISTER, CALIFORNIA 831-637-4461) IN 2014 TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE RECALL REQUIRED AN INSPECTION AND THE PART TO BE REPLACED IF THE VEHICLE EXHIBITED THE FAILURE; HOWEVER, THE CONTACT'S VEHICLE DID NOT EXHIBIT THE FAILURE AT THE TIME OF INSPECTION. THE VEHICLE WAS TOWED BACK TO TIFFANY FORD FOR DIAGNOSTIC TESTING, WHICH CONFIRMED THAT THE POWER STEERING ASSIST FAILED AND THAT THE VEHICLE WAS EXHIBITING THE FAILURE LISTED IN THE RECALL. THE MANUFACTURER DENIED ASSISTING WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 135,000. UPDATED 07/18/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS
Steering, Power train, Service brakes, May 16, 2017
I WAS DRIVING DOWN THE HIGHWAY GOING AROUND A TURN THE ABS LIGHT AND TRACTION CONTROL LIGHT CAME ON AND THE STEERING BECAME HARD LIKE NO POWER STEERING. SHUT CAR OFF WHEN I ARRIVED AT DESTINATION STARTED VEHICLE AGAIN LIGHTS WERE OFF DROVE A LITTLE WAYS SAME THING HAPPEND AGAIN
Steering, Apr 26, 2017
WAS DRIVING ON THE INTERSTATE WHEN A POWER STEERING SENSOR LIT UP. MIKE AT FORD IS TELLING US THE RECALL WAS DONE ON THIS VEHICLE IN AUGUST OF 2014, BY THE PREVIOUS OWNER. THEREFORE, FORD IS NOT LIABLE, THOUGH IT IS THE SAME PROBLEM. WE HAVE HAD TWO OTHER MECHANICS LOOK AT IT. BOTH HAVE SAID, THERE ARE NUMEROUS COMPLAINTS WITH THE SAME THING.
Steering, Apr 11, 2017
TORQUE SENSOR FOR STEERING CONTROL MALFUNCTIONING. STEERING WHEEL MOVING ON IT'S OWN WHEN STOPPED AND MOVING. WHEN GOING DOWN HIGHWAY AT HIGH SPEED, CAN FEEL SUDDEN JERK OF WHEEL SIDE TO SIDE.
Steering, Mar 7, 2017
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
Steering, Mar 6, 2017
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE OPERATING THE VEHICLE, THE STEERING COLUMN STARTED TO VIBRATE. THE NEXT DAY, AFTER STARTING THE ENGINE, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL WAS VERY DIFFICULT TO TURN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Steering, Mar 3, 2017
I RECEIVED A RECALL LETTER FOR MY 2010 ESCAPE CONCERNING THE ELECTRICAL POWER STEERING SYSTEM. WHEN THE CAR WAS TAKEN TO THE DEALER THERE WERE NO CODES BUT THEY "REPROGRAMMED" THE SENSOR. NOW TWO YEARS LATER THE TORQUE SENSOR HAS GONE BAD CAUSE THE POWER STEERING TO STOP WORK WHILE DRIVING. WHEN I GO BACK TO THE DEALER THEY SAY THEY WONT DO ANYTHING SINCE IT WAS REPROGRAMMED ALREADY. THE SAFETY ISSUE STILL EXIST.
Steering, Feb 28, 2017
MY VEHICLE IS COVERED UNDER RECALL #14V284000. I HAVE TRIED 4 TIMES WITH LOCAL FORD DEALERSHIP TO SETUP THIS APPOINTMENT AND EACH TIME GOTTEN A RUN AROUND. DATES AND TIMES I ATTEMPTED TO TRY: FEB 15TH AT 4:07PM, FEB 11, FEB 8TH, 2:15PM, FEB 1ST, AT 1:45PM AND JAN 2ND AT 2:45PM. FORD IS CLEARLY TRYING TO AVOID FIXING MY TRUCK AND HAS GIVEN ME EXCUSING RANGING FROM WE WILL HAVE SERVICE DEPARTMENT CALL YOU BACK TO NO ONE IS IN THE SERVICE DEPARTMENT RIGHT NOW. NEVER HAVE THEY CALLED ME BACK ONCE. I CONSIDER THIS CRIMINAL INTENT TO AVOID FIXING THIS ISSUE TILL MY VEHICLE IS OVER THE 150,000 LIMIT. I AM EXPECTING NHTSA TO PROMOTE THIS CASE AS SUCH OR I WILL DO SO WITH EVERY MEANS AT MY DISPOSAL.
Steering, Feb 24, 2017
STEERING WHEEL VIBRATES AND ENTIRE CAR SHAKES WHEN STOPPED OR MOVING. SOMETIMES YOU CAN REDUCE THE SEVERITY OF IT BY APPLYING A SLIGHT TURN OF THE WHEEL, BUT EVEN THEN IT OFTEN STARTS AGAIN. IT EVEN OCCURS AT HIGHWAY SPEED AND IS VERY DISTRACTING.
Steering, Feb 20, 2017
THE POWER STEERING FAILED WITH OUT NOTICE ON MY WIFE AND CAUSED HER TO LOSE CONTROL ENTERING OUR DRIVEWAY. SHE DROVE INTO THE MAILBOX AND FRONT DITCH. I PULLED THE SUV OUT AND WE TOOK THE VEHICLE TO THE LOCAL FORD DEALER DUE TO THIS CONCERN AND RECALL 14V284000. THE STEERING UNIT HAD FAILED AS CLAIMED IN THE RECALL ISSUED BY FORD, HOWEVER THEY CLAIM SINCE IT WAS CHECKED A YEAR AND A HALF OK IT IS NO LONGER COVERED. THIS IS THE RECALLED PART THAT FAILED AND IT WAS NEVER REPLACED JUST CHECKED. THEY ARE TRYING TO CHARGE ME $800 FOR THE TORQUE SENSOR WHICH FAILED. THE CONSUMER STATED THE VEHICLE WAS REPAIRED FREE OF CHARGE. UPDATED 05/26/2017 *JS
Steering, Feb 16, 2017
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING 45 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS ALSO BROUGHT TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN AND HOUSING WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,060.
Steering, Feb 10, 2017
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL SHOOK AND THERE WAS NO STEERING ABILITY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE TORQUE STEERING SENSOR FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED FOR THE SAME FAILURE TWO YEARS AGO WITH A SOFTWARE UPDATE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AGAIN. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
Steering, Jan 31, 2017
I WAS DRIVING ON THE FREEWAY AND MY STEERING WHEEL FROZE, I WAS NOT ABLE TO MOVE IT. IT WAS THE SCARIEST THING. THERE WAS AN IMMEDIATE DING IN MY CAR AND IT SAID POWER STEERING ASSIST FAULT, OR SIMILAR. I WAS ABLE TO GET TO WORK (THANK GOODNESS) AND CALLED THE FORD DEALERSHIP, I CALLED MY INSURANCE COMPANY AND HAD IT TOWED TO THEM BECAUSE THE STEERING WHEEL WAS SO HARD TO TURN, I WAS AFRAID I WOULD NOT BE ABLE TO TURN LEFT OR RIGHT. I DO NOT KNOW IF THEY WILL HONOR RECALLS FROM READING NUMEROUS ISSUES WITH RESPONSES I HAVE READ, THEY ARE NO LONGER HONORING THEM. I AM A 2ND OWNER OF THE CAR AND DID NOT KNOW ANYTHING ABOUT THIS. THIS SHOULD BE AN ONGOING RECALL, THIS WAS VERY SCARY AND IF MY KIDS WERE IN THE CAR... THIS IS A HUGE SAFETY ISSUE... WITHOUT WARNING IT GOES OUT? THIS COULD HAVE ENDED A LOT WORSE. *TR
Steering, Jan 27, 2017
A FEW WEEKS AGO I BEGAN NOTICING THAT MY STEERING WHEEL WOULD VIBRATE (REALLY MORE OF A JERKING BACK AND FORTH MOTION) WHILE THE CAR WAS IDLING. SOON IT WAS DOING IT EVERY TIME THE CAR SLOWED OR STOPPED. NOW I CAN FEEL THE JERKING OF THE WHEEL EVEN WHILE DRIVING. I TOOK THE CAR IN TO A FIRESTONE FOR SERVICE WHO TOLD ME THAT THIS WAS PART OF A FORD RECALL (14-S05) AND THAT I NEEDED TO TAKE IT TO A FORD DEALERSHIP. THE FORD DEALERSHIP IS TELLING ME THAT THE RECALL IS CLOSED AND THAT I NEED TO PAY $1000 FOR A NEW STEERING COLUMN. I CALLED FORD WHO SAID THAT THERE IS NOTHING THEY CAN DO. THIS IS A MAJOR SAFETY ISSUE AS THE POWER STEERING CAN COMPLETELY GO OUT (WHICH THEY KNOW). MANY OTHERS HAVE HAD ISSUES GETTING FORD TO HONOR THE RECALL AND FIX THEIR STEERING COLUMN. *TR
Steering, Jan 23, 2017
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE STEERING WHEEL STARTED TO INDEPENDENTLY VEER TO THE RIGHT. IN ADDITION, THE CONTACT STATED THAT THE STEERING WHEEL STARTED TO SHAKE WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORCH SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,456. *TR
Steering, Jan 17, 2017
IN JULY 2014, FORD ISSUED A RECALL (14S05/NHTSA RECALL 14V-284) FOR DEFECTIVE TORQUE SENSORS (FOR POWER STEERING). MY VEHICLE WAS RECALLED. FORD HAD AN OPTION OF RE-PROGRAMMING OR REPLACING THE PART. ALTHOUGH I WASN'T EXPERIENCING A PROBLEM AT THE TIME, FORD REPROGRAMMED MY VEHICLE IN JULY 2014. BUT IN JAN. 2017, THE DEFECTIVE PART FAILED AND THE POWER STEERING WAS LOST WHILE DRIVING ON A LOCAL STREET.. I HAD TO REPLACE THE TORQUE SENSOR AT THE FORD SERVICE DEALER IN PUTNAM, CT AT A COST OF OVER $500. I ENDED UP PAYING TO REPLACE AN ADMITTEDLY DEFECTIVE PART WHICH SHOULD HAVE BEEN THE RESPONSIBILITY OF FORD. I BELIEVE THE RE-PROGRAMMING DID NOT ADDRESS THE ISSUE AND THAT THE DEFECTIVE PART SHOULD HAVE BEEN REPLACED. *TR
Steering, Jan 5, 2017
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND THE POWER STEERING ASSIST WARNING MESSAGE APPEARED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.
Steering, Dec 28, 2016
I HAD MY CAR PROGRAMMING UPDATED AND JUST RECENTLY, MY POWER STEERING WENT COMPLETELY OUT WHICH IS CAUSING ME TO NEED MY WHOLE STEERING COLUMN REPLACED. I CONTACTED FORD, HOWEVER, THEY STATED SINCE THEY "CLOSED" RECALL 14S05, THEY WOULD NOT COVER THE DAMAGES. MY CAR HAS BEEN IN THE SHOP FOR A WEEK NOW AS I BATTLE WITH FORD. FORD AND STERLING MCCALL ARE RUDE AND WILL NEED ASSIST WITH THIS ISSUE AS THE RECALL REPAIR HAS FAILED THE 1ST TIME AND NOW THE POWER STEERING WILL NEED TO BE REPLACED. I WAS IN MOTION WITH MY 6 MONTH OLD DAUGHTER WHEN THE STEERING WHEN OUT, BUT LUCKILY WE WERE ABLE TO AVOID AN ACCIDENT.
Steering, Dec 21, 2016
WE HAVE A FORD ESCAPE WITH 76000 MI. THE STEERING WENT OUT AS WE DRIVING . FORD SAID IT WOULD COST 1400 HUNDRED DOLLARS. PAY IT. *TR
Steering, Dec 14, 2016
MY DAUGHTER [XXX]- WHILE DRIVING POWER STEERING FAILED- LOCKING UP THE STEERING WHEEL AND MAKING IT VERY DIFFICULT TO TURN THE VEHICLE. "POWER STEERING ASSIST FAULT" WARNING LIGHT ON DASH- BROUGHT TO SAXON FORD, MPLS TO DISCUSS- SAID NOR RECALL EVEN THOUGH WEB IS FULL OF THIS SAME PROBLEM WITH VEHICLE SAID THIS ONE NOT IN RECALL. $950 LATER REPLACED THE POWER STEERING TORQUE SENSOR- (CODE DTC2278) (BUT NOW HORN DOES NOT WORK ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Nov 26, 2016
STEERING COLUMN NOT WORKING STATIONARY OR IN MOTION
Steering, Nov 17, 2016
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. DURING THE INCIDENT, THE "POWER STEERING ASSIST FAULT" WARNING MESSAGE DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.
Steering, Nov 10, 2016
2010 FORD ESCAPE WAS STATIONARY WHEN AN ERROR MESSAGE APPEARED ON THE DASHBOARD INDICATING "POWER STEERING FAULT." THE WHEEL WOULD TURN BUT ONLY WITH GREAT EFFORT. MY MECHANIC INDICATED THE POWER STEERING MODULE NEEDED TO BE REPLACED AND IS COVERED BY A FORD RECALL. FURTHER INVESTIGATION REVEALED THAT, WHILE SUBJECT TO THE FORD RECALL, THE DEALER "UPDATED THE SOFTWARE" AND FORD WOULD NOT REPAIR THE FAULTY POWER STEERING MODULE. POWER STEERING MODULES SHOULD NOT FAIL. IF THEY ARE PRONE TO FAILURE THEY SHOULD BE RECALLED AND REPLACED.
Steering, Nov 9, 2016
FORD ESCAPE POWER ASSIST STEERING RECALL JUST PURCHASED VEHICLE OCT 14 2016. NOV 7,2016 THE POWER STEERING ASSIST WENT OUT WHEN MAKING A LEFT TURN AT 10MPH. FOUND OUT THERE WAS A RECALL ON THIS, TOOK TO DEALERSHIP & THEY TOLD ME NO RECALL ON THIS VEHICLE WAS FOUND. DEALERSHIP WANTS $700 TO FIX. CONTACTED FORD CUSTOMER SUPPORT & WAS INFORMED THAT A SYSTEM UPDATE WAS DONE IN AUG 2014 FOR THE RECALL. ON 2ND CALL TO FORD CUST SPT, A "INVESTIGATION" WAS OPENED & SENT TO DEALERSHIP TO HAVE THEM TRY TO WORK WITH IT. AFTER NUMEROUS PHONE CALLS, BOTH THE DEALERSHIP & FORD CUST SUPPORT WERE BOTH PUTTING IT OFF ON THE OTHER TO WORK WITH THE ISSUE. I FEEL THAT THIS RECALL SHOULD BE AN ONGOING RECALL IF THEY ARE ONLY GOING TO DO THE SYSTEM UPDATE & NOT REPLACE THE STEERING SHAFT TORQUE SENSOR ON THE FIRST OCCURRENCE, OR THAT THE STEERING SHAFT TORQUE SENSOR SHOULD JUST BE REPLACED INSTEAD OF A SYSTEM UPDATE AT NO COST TO THE VEHICLE OWNER. THERE ARE TOO MANY COMPLAINTS THAT I'VE READ IN THE LAST 48HRS OF THIS HAPPENING OVER & OVER AGAIN TO PEOPLE WHO'VE HAD ONLY THE SYSTEM UPDATE. I'M CURRENTLY WAITING ON A PHONE CALL FROM THE DEALERSHIP TO HAVE THIS SITUATION TAKEN CARE OF, ON THEIR PART. I WILL NOT STOP VOICING MYSELF, ON BEHALF OF OTHERS WHO'VE HAD THIS SAME ISSUE HAPPEN TO THEM, MORE THAN ONCE!!