2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints: steering
441 reports, newest first. Show all
Steering, Electrical system, Visibility, Vehicle speed control, Engine, Feb 9, 2016
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VENT CONTROLS FAILED WITHOUT WARNING. THE CONTACT WAS UNABLE TO USE THE AIR CONDITIONING AND HEATING FUNCTION. YEARS BEFORE, THE DEALER REPLACED THE POWER STEERING CONTROL MODULE AND THE IC MODULE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY SENSOR AND BLOWER MOTOR FAILED. THE CONTACT LATER EXPERIENCED AN EXTREMELY STRONG VIBRATION IN THE STEERING WHEEL AND THE POWER STEERING WARNING LIGHT FLASHED. THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER INSPECTION TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE DEALER REPLACED THE PARTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,411.
Steering, Jan 27, 2016
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 70 MPH ON THE INTERSTATE, THE POWER STEERING FAILED WITHOUT WARNING. IN ORDER TO DRIVE THE VEHICLE AND FEEL SAFE, THE VEHICLE WAS DRIVEN HOME VIA BACK ROADS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SWITCH IN THE STEERING COLUMN AND THE POWER STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,200.
Steering, Jan 25, 2016
INTERMITTENT POWER STEERING FAILURE. THIS FAILURE HAS HAPPENED FOUR TIMES IN THE PAST YEAR. THE POWER STEERING FAILED AT LOW AND MODERATE SPEEDS, ON CITY STREETS, WITHOUT WARNING. THIS ISSUE IS VERY DANGEROUS AND COULD EASILY CASE AN ACCIDENT. I HAVE CONTACTED CUSTOMER SERVICE AND HAVE BEEN REFERRED TO A LOCAL DEALER TO INVESTIGATE THE PROBLEM.
Steering, Jan 25, 2016
VEHICLE WAS TAKEN INTO FORD DEALERSHIP TO HAVE RECALL 14S05C PERFORMED (SEPT 2015). AT THAT TIME THERE WERE NO DIAGNOSTIC TROUBLE CODES SHOWING IN THE POWER STEERING CONTROL MODULE. IN JAN 2016 ON 3 SEPARATE OCCASIONS THE STEERING WHEEL SHOOK BACK AND FORTH AND A CHIME SOUNDED WHILE THE VEHICLE WAS IN GEAR AND STOPPED AT A STOP SIGN. NO LIGHT WAS LEFT TURNED ON ON THE DASHBOARD. I READ THE SERVICE CODES FROM THE POWER STEERING CONTROL MODULE AND CODE B2278 WAS PRESENT. UPON RETURNING TO THE DEALERSHIP I WAS INFORMED THAT FORD IS NOT RESPONSIBLE FOR REPLACING THE FAILING PART (THAT WOULD HAVE BEEN COVERED UNDER THE RECALL IF THE CODE WAS PRESENT WHEN I FIRST BROUGHT THE VEHICLE IN).
Steering, Jan 4, 2016
I WAS MAKING A LONG DISTANCE ROAD TRIP AND BEGAN TO NOTICE SUBTLE VIBRATIONS IN THE STEERING WHEEL. THE VIBRATIONS BEGAN TO INCREASE IN INTENSITY OVER TIME, MOST NOTICEABLY WHEN THE CAR WAS AT IDLE. AT ONE POINT THE VIBRATIONS WERE VERY INTENSE DURING IDLE. AFTER A REST STOP I TURNED THE CAR ON AND TRIED TO TURN THE STEERING WHEEL BUT HAD MUCH DIFFICULTY. THE ELECTRONIC POWER STEERING ASSIST WAS NOT FUNCTIONING. I HAD PREVIOUSLY BROUGHT MY ESCAPE TO A FORD DEALERSHIP FOR RECALL #14S05 WHERE THEY UPDATED THE PSCM TO ADDRESS THE ISSUE I WAS EXPERIENCING NOW. THE TORQUE SENSOR HAS FAILED CAUSING THE EPAS TO SHUT OFF EVEN AFTER MY CAR WAS SUPPOSEDLY FIXED A YEAR PRIOR. FORD HAS FAILED TO ADDRESS THE ISSUE FULLY AND THE WORK DONE TO CORRECT RECALL #14S05 IS INSUFFICIENT.
Steering, Dec 15, 2015
FORD ONLY PUT A ALARM ON DURING RECALL TAKEN BACK 2 MONTHS LATER TO BE TOLD WOULD NOT COVER COST OF ECM SENSOR WHICH COST $500.00. THIS IS A SAFETY ISSUE THAT FORD WILL NOT COVER. THEY FOUND A WAY AROUND REPLACING IT WITH A ALARM. HOW ARE YOU ABLE TO SAFELY STEER THE VEHICLE GOING 55 WHEN THE ALARM GOES OFF THE SIDE OF THE RODE. THIS IS VERY DAUGEROUS. IT WENT OUT TWICE ON ME. THIS NEEDS TO BE LOOKED IN TO IMMEDIATELY.
Steering, Electrical system, Dec 14, 2015
I HAD BEEN DRIVING, THEN MADE A BRIEF STOP. WHEN I STARTED MY CAR AND PUT IN "DRIVE" TO BEGIN DRIVING, MY POWER STEERING WAS OUT. IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL. LUCKILY I WAS ONLY ABOUT 1.5 MILES AWAY. I MANAGED TO GET HOME BUT HAD THE CAR TOWED TO NORTHGATE FORD IN CINCINNATI, OH THE NEXT MORNING. AFTER 3 DAYS AT THE DEALERSHIP, THEY CALLED TO SAY THERE WAS NOTHING WRONG WITH IT. I KNOW THAT OTHER FORD ESCAPES HAVE BEEN RECALLED FOR THE POWER STEERING GOING OUT, BUT CHECKED MY VIN AND MINE WAS NOT INVOLVED......YET! TWO MONTHS LATER, I TOOK THE CAR IN FOR CONTINUING DIFFICULTY WITH STARTING (NOTHING WOULD HAPPEN FOR ABOUT 10 TURNS OF THE KEY, THEN IMMEDIATELY WOULD START) AND INABILITY TO UNLOCK/LOCK CAR WITH FOB DESPITE CHANGING BATTERY. THEY HAD TO REPLACE THE IGNITION LOCK CYLINDER, CYLINDER MODULE AND BOLT. SUDDENLY THE CAR BOTH STARTED RIGHT AWAY AND THE REMOTE KEY FOB WORKED AS WELL.
Steering, Dec 7, 2015
THE POWER STEERING FAILS CONSTANTLY, LOOKED UP AND FOUND PLENTY OF RECALL INFORMATION ON IT. TAKE IT TO DEALERASE AND THEY SAY NO RECALL, ALTHOUGH IT MATCHES EVERYTHING IN THE RECALL I'M CURRENTLY LOOKING AT ON THIS WEBSITE. THEY REFUSE TO DO ANYTHING ABOUT IT. CALLED THEIR CORPORATE OFFICE AND WAS GIVEN THE SAME INFO.
Steering, Electrical system, Dec 2, 2015
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 55 MPH, THE STEERING WHEEL SHOOK AND BECAME DIFFICULT TO STEER. THE POWER STEERING FAULT WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD AND SHUT OFF. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING ASSIST MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 121,000.
Steering, Dec 1, 2015
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), THE EPS WARNING LIGHT ILLUMINATED. IN ADDITION TWO WEEKS LATER, THE STEERING WHEEL VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE RECALL REMEDY FAILED TO DETER THE FAILURE FROM OCCURRING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Steering, Nov 20, 2015
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING LESS THAN 10 MPH, THERE WAS A POWER STEERING FAILURE AND SUDDEN LOSS OF POWER. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD BY APPLYING FORCE TO THE STEERING WHEEL. THE CONTACT MENTIONED THAT WHEN THE VEHICLE WAS TURNED OFF AND LATER RESTARTED, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR AND THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 34,500. UPDATED 01/12/16*LJ UPDATED 02/01/16.*JB; UPDATED 04/25/18*JB *TR
Steering, Nov 10, 2015
POWER STEERIN ASSIST FAULT WARNING CAME ON WHILE DRIVING ON HIGHWAY. I PULLED OVER TO SEE WHAT THAT MENT IN MY VEHICLE MANUAL. WHEN I STARTED THE CAR BACK UP I COULD NOT MANAGE TO TURN THE STEERING WHEEL TO CONTINUE TO DRIVE AND HAD THE CAR TOWED. THERE IS A RECALL FOR THIS EXACT PROBLEM,(STEERING TORQUE SENSOR), YET FORD MOTOR COMPANY WILL NOT HONOR IT WITH MY CAR, SINCE IT IS NOT LISTED ON THE RECALL LIST.
Steering, Nov 9, 2015
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE LOST STEERING POWER AND THE POWER ASSIST FAILURE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED THE VEHICLE OVER TO A PARKING LOT AND CALLED A LOCAL DEALER. THE VEHICLE WAS TAKEN TO THE DEALER AND THE POWER STEERING ANGLE SENSOR WAS REPLACED. A FEW DAYS LATER, THE CONTACT NOTICED THAT THE STEERING WHEEL FELT WEIRD AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE DEALER DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,415.
Steering, Sep 29, 2015
I HAD THE RECALL 14S05C DONE IN FEBRUARY TO "FIX" THE POTENTIAL ELECTRIC POWER STEERING PROBLEM BY REPROGRAMMING THE PSCM AND IPC MODULES. NOW IN SEPTEMBER I STARTED MY CAR AND THE STEERING JUST STOPPED WORKING. TOWED IT TO THE DEALER AND THEY SAID THE STEERING COLUMN AND POWER STEERING NEEDS TO BE REPLACED FOR A COST OF $1,350. I SURE HOPE FORD WILL PAY FOR THIS. I MEAN, WHAT'S THE POINT OF A RECALL SERVICE IF IT DOESN'T FIX THE PROBLEM.
Steering, Aug 25, 2015
WHEN CAME OUT OF STORE AND STARTED THE TRUCK THE POWER STEERING WAS NOT WORKING. CALLED MY HUSBAND AND HE HAD ME LOOK FOR THE FILL RESERVOIR FOR THE POWER STEERING AND CHECK THE BELT. HE DETERMINED THAT IT IS A CLOSED SYSTEM. THIS HAS HAPPENED MANY TIMES SINCE THEN. IT ALWAYS HAPPENS WHEN I START IT NOT WHILE I AM DRIVING. I HAVE HAD TO DRIVE IT THAT WAY AS IT IS MY ONLY MODE OF TRANSPORTATION. LOOKED IT UP ONLINE AND DISCOVERED THERE WAS A RECALL BUT THE MANUFACTURERS DATE WAS ONLY THROUGH 09/2010. MINE IS 01/2011. THE DEALER TOLD ME THEY CANNOT DO IT AS A RECALL BECAUSE MINE IS NOT ON THE LIST. EVEN THOUGH IT IS THE SAME PROBLEM AS THE EARLIER ONES. FORD TOLD ME TO SAVE MY RECEIPTS IN CASE THERE WAS A RECALL AND TOLD ME I HAD TO CONTACT NHTSA TO FILE A COMPLAINT. I AM AFRAID IT WILL START TO HAPPEN WHILE I AM DRIVING AND CANNOT AFFORD TO HAVE IT FIXED. THEY NEED TO EXTEND THE RECALL BEFORE SOMEONE GETS HURT.
Steering, Aug 10, 2015
AS I WAS MAKING A LEFT TURN MY STEERING WHEEL LOCKED UP, AN ALARM WENT OFF, AND THEN THE CAR RETURNED TO NORMAL STEERING AGAIN. HAS HAPPENED QUITE A FEW TIMES AND HAVE BROUGHT IT TO FORD AND STILL HAPPENED AFTERWARDS UNTIL THIS LAST TIME MY POWER STEERING HAS GONE OUT COMPLETELY ON A 7HR DRIVE HOME WITH A BABY IN THE BACK SEAT.
Steering, Apr 30, 2015
FORD ISSUED A RECALL FOR MY 2010 ESCAPE (NHTSA RECALL: 14V-284) FOR POWER STEERING ISSUES WHICH I RESPONDED TO AND A LOCAL DEALERSHIP HAD IT IN FOR SERVICE. NOW I AM STARTING TO EXPERIENCE THE ISSUES THAT WERE CITED IN THE RECALL INCLUDING LOSS OF POWER STEERING LEADING ME TO BELIEVE THAT THE RECALL DID NOT CORRECT THE SITUATION AT ALL. *TR
Steering, Mar 11, 2015, crash
TL* THE CONTACT OWNED A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THERE WAS A LOSS OF POWER STEERING WITHOUT ANY WARNING. THE CONTACT STATED THAT THE VEHICLE VEERED TO THE RIGHT AND THE STABILIZATION FEATURE CAUSED THE FRONT AND REAR PASSENGER SIDE TIRES TO DEFLATE. THE CONTACT APPLIED FORCE TO THE STEERING WHEEL. THE FAILURE CAUSED THE VEHICLE TO CRASH INTO A GUARDRAIL AND FLIP OVER MORE THAN TWICE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, MOUTH, AND THE RIGHT EAR LOBE WAS FRACTURED. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED A RECALL NOTIFICATION MONTHS AFTER THE CRASH FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER THE FAILURE OCCURRED BEFORE THE RECALL REPAIR WAS ABLE TO BE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,428.
Steering, Power train, Engine, Feb 15, 2015
WAS DRIVING, AND TRANSMISSION WOULDN'T ALLOW RPM TO GO ABOVE 500 AND CONTINUED TO DROP TO 0 AND SHUT OFF IN THE MIDDLE OF THE ROAD. *TR
Steering, Feb 7, 2015
I WAS DRIVING DOWN I-70 WEST BOUND AND MY CAR STARTED TO CHANGE LANES WITHOUT MY CONTROL. ALSO SINCE I HAD THE FORD'S RECALL NUMBER 14S05 SERVICE MY GAS MILLAGE HAS ALSO DROPPED BY 3-5 MILES PER GALLON. BEFORE THE RECALL SERVICE I HAD NO ISSUES WITH MY CAR. I HAVE NOTICED MY CAR STEERING IS OVER COMPENSATING PROVIDING A CARNIVAL TYPE RIDE. (CAR SICKNESS TO THOSE WHO RIDE WITH ME AND SOMETIMES MYSELF ALSO.) ASKED THE FORD MOTOR CAR COMPANY ABOUT RESTORING BACK TO THE ORGINAL SETTING AND THEY SAID NO. MY CAR IS NO LONGER SAFE TO USE SINCE I HAD THE 14S05 RECALL SERVICE DONE. *JS
Steering, Feb 5, 2015
I DRIVE A 2010 FORD ESCAPE AND RECEIVED A RECALL NOTICE (#14S05) FOR THE POWER STEERING SENSOR. I TOOK IT TO LIBERTY FORD IN PARMA HEIGHTS IN OCTOBER 2014 TO HAVE THIS FIXED. IN LATE JANUARY 2015 I AGAIN RECEIVED THE SAME SIGNAL ON MY DASHBOARD THAT I DID PRIOR TO THE RECALL. MY STEERING WHEEL BECAME HARD TO STEER. I BROUGHT IT BACK TO THE DEALER AND WAS INFORMED THAT THE STEERING COLUMN NEEDS TO BE REPLACED AND THIS WOULD COST ME ALMOST 1200.00. THE DEALER INFORMED ME THAT THIS REALLY DOESN'T HAVE ANYTHING TO DO WITH THE RECALL AND IS DUE TO NORMAL WEAR AND TEAR ON THE VEHICLE. ANOTHER CUSTOMER GOING THROUGH THE SAME THING ADVISED ME THAT HIS MECHANIC ADVISED HIM THAT THIS IS A KNOWN FORD DEFECT. THEY ARE PASSING THESE COSTS ONTO ME - THIS IS SO UNFAIR. I HAVE NO RECOURSE BUT TO PAY THIS AMOUNT SINCE IT IS MY ONLY VEHICLE. *TR
Steering, Feb 5, 2015
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 5 MPH, THE POWER STEERING SEIZED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TORQUE CENTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 100,502.
Steering, Jan 30, 2015
POWER STEERING FAILED. THERE WAS A RECALL IN JULY 2014 ON THIS. DEALERSHIP THEN RESET THE SOFTWARE FOR THE TORQUE SENSOR. THE RECALL STATES THAT EITHER A SOFTWARE UPDATE IS NEEDED, THE TORQUE SENSOR REPLACED, OR THE STEERING COLUMN REPLACED. AT THE TIME I HAD NO ISSUES. 6 MONTHS LATER MY POWER STEERING FAILED. I AM NOW TOLD I NEED TO REPLACE THE STEERING COLUMN. THE RECALL STATES IF A SOFTWARE RESET WAS DONE THAT ANY FURTHER ISSUES WOULD NOT BE COVERED. THE COST FOR THIS IS ROUGHLY $1,500 WHEREAS A SOFTWARE RESET ONLY COSTS FORD MOTOR COMPANY ABOUT AN HOUR AND A HALF LABOR. I FEEL THE SOFTWARE UPDATE WAS A "BAND-AID" TO A MUCH LARGER PROBLEM WITH THIS MODEL AND THE PROBLEM IS BEING PASSED ONTO THE CONSUMER. *TR
Steering, Jan 26, 2015
POWERSTEERING LIGHT CAME ON, POWER STEERING FAILED. RESET BY TURNING CAR OFF, THEN RESTART... DID THIS MORE THAN 4 TIMES. *TR
Steering, Jan 20, 2015
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, A TICKING NOISE CAME FROM THE STEERING WHEEL WITHOUT WARNING. IN ADDITION, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER:14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.