2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints: steering
441 reports, newest first. Show all
Steering, Jun 17, 2020
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO DAHL FORD LINCOLN LOCATED AT 561 THEATER RD, ONALASKA, WI 54650, (608) 779-2886, WHERE THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHO WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 10V222000 (POWER TRAIN), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Steering, Jun 15, 2020
STEERING QUIT WHILE DRIVING FORD DENIES THAT THE RECALL 14S05 NOT ONLY THAT I ALMOST HAD ACCIDENT DUE TO SUDDEN LOSS THEY WANT ME TO PAY $2000 FOR FAULTY STEERING ASSEMBLY WHEN THEY KNOW IT?S NOT WORKING. *TR
Steering, Jun 12, 2020
STEERING WENT OUT WHILE I WAS DRIVING DOWN THE ROAD ALMOST GOT INTO AN ACCIDENT IT IS AN ELECTRONIC STEERING DEVICE THAT IN OTHER VEHICLES PRODUCED OUT OF THE KANSAS CITY PLANT HAVE A RECALL ON HIM BUT APPARENTLY MINE DOES NOT I CANNOT STEER MY VEHICLE IT JUST SHUTS OFF IT'S ELECTRONICALLY THIS IS A SERIOUS SAFETY CONCERN I CANNOT DRIVE MY VEHICLE YES IT IS 10 YEARS OLD YES IT HAS OVER 80,000 MILES BUT I HAVE SEVERAL OTHER FORD VEHICLES THAT HAVE WELL OVER 200,000 MILES AND I HAVE NO ISSUE WITH THE STEERING OTHER THAN THIS ONE WITH ITS ELECTRONIC STEERING WHICH I DO SEE THERE ARE RECALLS FOR CERTAIN ESCAPES PRODUCED DURING THAT YEAR OUT OF THE KANSAS CITY PLANT AND NOW FORD WANTS ME TO PAY OVER $7000 THAT SHE JUST FIX SOMETHING THAT THEY SHOULD'VE CORRECTED. *TR
Steering, Jun 10, 2020
STEERING WHEEL LOCKS UP AS IF THE POWER STEERING IS GOING OUT. STARTED TODAY FOR THE FIRST TIME TURNING RIGHT INTO A GAS STATION AND I HAD TO SLAM ON MY BRAKES SO THAT I WOULDN'T HIT THE GUY COMING OUT SINCE I WAS SO UNPREPARED FOR MY POWER STEERING TO GO OUT! I HAD THE RECALL FIXED YEARS AGO AND SOMEHOW...ITS BACK! I SEE THAT THIS IS A COMMON ISSUE WITH THESE VEHICLES. *TR
Steering, Jun 3, 2020
WHILE DRIVING, THE VEHICLE SUDDENLY BECAME EXTREMELY HARD TO STEER. THE DASH DISPLAYED 'POWER STEERING ASSIST FAULT'. I WAS OVER 20 MILES FROM HOME ON A VERY CURVY CANYON ROAD. IT WAS VERY DIFFICULT TO KEEP THE VEHICLE IN THE ROAD. THIS IS VERY UNSAFE THAT THIS COULD FAIL WITHOUT NOTICE. I SAW THAT SOME FORD ESCAPES HAVE RECALLS FOR THIS ISSUE BUT NOT MINE. THERE SHOULD BE A RECALL ON ALL THESE CARS IF THIS IS GOING TO BE A RECURRING ISSUE. I SAW THAT THERE WERE MANY COMPLIMENTS ABOUT THIS FROM OTHER FORD ESCAPE OWNERS. *TR
Steering, May 18, 2020
MY CAR HAS AN STEERING ASSIST FAULT , THE STEERING WHEEL GETS HARD TO HANDLE , IT WAS GOING ON AN OFF BUT NOW ON MY ODOMETER IT SHOWS THAT IT HAS A STEERING ASSIST FAULT, I TRIED CALLING FORD, BUT NO ANSWER, ALSO I TRIED THE WEBSITE AND WHEN I PUT MY VIN NUMBER IT WOULD SHOW NO RECALLS. *TR
Steering, Apr 30, 2020
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WAS DIFFICULT TO STEER. THE VEHICLE WAS TURNED OFF AND TURNED ON HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING WHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AS A SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. MATT BOWERS FORD (3724 VETERANS MEMORIAL BLVD, METAIRIE, LA 70002 (504) 887-8410) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000. *BF*JB
Steering, Apr 13, 2020
STEERING WHEEL SHAKING VIGOROUSLY WHEN IDLE AND LOW SPEEDS. FULL POWER STEERING LOSS, WITH POWER STEERING SYSTEM FAULT CODE SHOWN.
Steering, Apr 10, 2020
TURNING INTO A DRIVEWAY MY CAR STARTED GIVING A WARNING BEEP, ON CONTROL PANEL IT SAID POWER STEERING ASSIST FAULT, HAD NO POWER STEERING, THOUGHT ONCE IT WAS DROVE AND SHUT CAR OFF IT WOULD RESET BUT THAT DIDN'T HAPPEN. STILL HAVE NO POWER STEERING, SAW THERE HAD BEEN A RECALL ON THIS BEFORE I GOT THE CAR BUT IF THIS GOT FIXED AT THAT TIME IT HAS HAPPENED AGAIN. *TR
Steering, Apr 3, 2020
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS APPROACHING A STOP LIGHT, THE POWER STEERING CEASED WITH THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO BASIL FORD (1540 WALDEN AVE, BUFFALO, NY 14225) WHERE THE VEHICLE WAS DIAGNOSED WITH A POWER STEERING FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE REPAIR FAILED TO FIX THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Mar 10, 2020
WAS DRIVING DOWN THE ROAD IN MY CAR STARTED ACTING FUNNY .MY STEERING WHEEL WOULD JUST SHACK BACK N FORTH WHILE DRIVE OR IN PARK. WHEN DRIVING AFTER ABOUT A WEEK MY POWER STEERING ASSIST FAULT COMES ON .IT WAS ON FOR ABOUT THREE DAYS .I GO TO GET IN MY CAR TO LEAVE CRANK UP CAR PUT IT IN DRIVE IN I CAN BARELY TURN LEFT TO RIGHT.
Steering, Seat belts, Service brakes, Mar 7, 2020
STEERING WHEEL VIBRATION GETTING WORSE BY DAY SEAT BELTS IN BACK DON'T WORK PROPERLY . SOMETIMES DONT WORK AT ALL BREAKS DONT WORK AFTER CARWASH.
Steering, Mar 6, 2020
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACTED STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH WHEN ATTEMPTING TO STEER EITHER LEFT OR RIGHT, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Steering, Suspension, Mar 5, 2020
MY MOTHER WAS DRIVING THE VEHICLE TODAY STRAIGHT ON A STREET AND SHE LOST CONTROL OF THE VEHICLE AND ALMOST HIT ANOTHER VEHICLE (ONLY BY GODS GRACE SHE WAS SPARED FROM A DEADLY ACCIDENT). I WENT TO LOOK AT THE VEHICLE AT HER HOME AND FOUND OUT THE RIGHT LOWER CONTROL ARM WHERE IT IS BOLTED TO THE FRONT SUSPENSION CROSS MEMBER WAS SEVERELY FATIGUED THAT WAS CORRODED BADLY BROKE OFF UNEXPECTEDLY WITHOUT ANY WARNING AT ALL. I THEN RESEARCHED THIS ISSUE AFTERWARDS AND THERE WERE SEVERAL COMPLAINTS ON LINE OF VEHICLE ABOUT THIS SAME SAFETY ISSUE. I MAY BE SEEKING LEGAL COUNSEL FROM TODD TRACY LAW FIRM OF DALLAS TX. FOR THIS POSSIBLY DEADLY AND SEVERE DEFECT THAT WAS NOT PROPERLY ADDRESSED FROM FORD AND NHTSA TO CONSUMERS AND IS A HIDDEN TICKING TIME BOMB PUTTING PEOPLE IN DANGER. WHY HAVE YOU NOT NOTIFIED PEOPLE OF THIS ISSUE? I CANNOT BE THE FIRST AND ONLY ONE WITH THIS ISSUE.
Steering, Mar 1, 2020
THE OUTLINED RECALL FOR THE POWER STEERING ON THIS VEHICLE WAS RECALLED. ACCORDING TO THE NHTSA WEBSITE, IT HAS BEEN REPAIRED. DESPITE THIS, THIS PROBLEM HAS RESURFACED. I AM UNSURE WHAT TO DO ABOUT THIS. AS POWER STEERING IS A VERY CONCERNING SAFETY ISSUE. THE STEERING WHEEL IS TWITCHING WHILE DRIVING AND WHILE IDLING. IT IS GETTING PROGRESSIVELY WORSE AS DAYS GO ON.
Steering, Electrical system, Vehicle speed control, Feb 25, 2020
WHILE DRIVING, THE STEERING WILL SHUT OFF SUDDENLY AFTER A SMALL "CLICK" SOUND AND THE POWER STEERING IS SUDDENLY GONE. THE BATTERY SYMBOL WILL LIGHT UP RANDOMLY. ALL OF THE ELECTRIC COMPONENTS WILL FAIL WHEN THE STEERING DOES, INCLUDING THE ENTIRE DASH, HEAT/AC, RADIO, HEATED SEATS. IT HAS HAPPENED WHEN THE VEHICLE IS IN MOTION ON CITY STREETS MULTIPLE TIMES. SOMETIMES THE CAR WORKS PERFECTLY, OTHER TIMES THE POWER STEERING REFUSES TO REENGAGE FOR A WHILE. IT HAS HAPPENED WHILE DRIVING FORWARD AND REVERSING. IT DOESN'T SEEM TO MATTER WHAT SPEED I'M GOING, IF IT DECIDED TO SHUT OFF IT'S JUST GONE.
Steering, Feb 24, 2020
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE LOST POWER STEERING ASSIST AND BECAME DIFFICULT TO TURN IN EITHER DIRECTION. AFTER TURNING THE VEHICLE OFF AND RESTARTING THE VEHICLE THE MESSAGE 'POWER STEERING' DISPLAYED ON THE INSTRUMENT PANEL WHILE THE FAILURE PERSISTED. THE LOCAL DEALER OLATHE FORD (1845 E. SANTA FE ST. OLATHE, KS) WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 165,000.
Steering, Electrical system, Feb 21, 2020
ELECTRIC POWER STEERING WENT OUT WITH 130K+ ON THE VEHICLE. THERE WAS A RECALL FOR THIS BACK IN 2014 BUT BECAUSE IT WASN'T "BROKEN" IN 2014 THEY CLOSED THE RECALL. NOW IN 2020, IT IS GIVING FAULT CODES AND IT STOPPED WORKING ALL TOGETHER. FORD REFUSES TO REPLACE THE SYSTEM BECAUSE IT WASN'T BROKEN 6 YEARS AGO WHEN THEY REALIZED THE MECHANICS OF THE SYSTEM WERE FAULTY IN THE FIRST PLACE. THE VEHICLE WAS BEING BACKED OUT OF A DRIVEWAY WHEN IT LOST POWER STEERING ALMOST CAUSING AN ACCIDENT.
Steering, Feb 17, 2020
STEERING WHEEL SHAKES BACK AND FORTH AT IDLE WHILE STATIONARY AND PARKED. MY RESEARCH REVEALS THAT IT IS A SYMPTOM OF THE FAILURE OF THE STEERING TORQUE SENSOR IN THE STEERING COLUMN. IT SEEMS LIKE IT WOULD BE COVERED IN FORD RECALL 14S05, OR RECALL #14V284000 BUT A CANNOT FIND MY VIN NUMBER INCLUDED IN THESE RECALLS
Steering, Feb 7, 2020
THE STEERING WHEEL WOULD OCCASIONALLY SHAKE ~1' IN EITHER DIRECTION FOR ABOUT 10 SECONDS WHILE IDLING FOR ABOUT 2 DAYS; DID THAT 4/5 TIMES EACH DAY. IT WOULD STOP WHILE DRIVING. THE 3RD DAY A SENSOR ALARM WENT OFF ABOUT 60 SECONDS APART AND BY THE 4TH TIME, IT FINALLY SAID THIS ERROR MESSAGE ON THE SCREEN 'POWER STEERING ASSIST FAULT'. ALL OF THIS PART OCCURRED WHILE DRIVING ON THE INTERSTATE, GETTING ONTO THE EXIT RAMP, ONTO THE MAIN ROAD, THROUGH THE NEIGHBORHOOD AND PARKING INTO MY DRIVEWAY. WHEN LOOKING UP THE CODE, THIS WAS LISTED FOR A RECALL. 1 TECH AT THE DEALERSHIP SAID IT WAS A PART OF THE RECALL. ANOTHER TECH SAID IT WAS NOT AFTER ALL AND I WOULD HAVE TO PAY FOR IT. THEY INSISTED IT WAS ONLY FOR A FEW VEHICLES YET IT IS THE SAME EXACT RECALL WARNING LISTED. AMERICAN CORPORATIONS AND GOVERNMENT BODIES LACK COMMON SENSE WHILE THRIVING ON GREED AND CONTROL. OBVIOUSLY THE EXACT SAME PARTS WERE USED AND THE EXACT SAME RECALL HAS BEEN LISTED, BUT MAGICALLY DUE TO GREED AND POOR COMMON SENSE, I AM BEING TOLD TO JUMP OFF A CLIFF. LET'S FINALLY TAKE CARE OF WHAT NEEDS TO BE DONE AND BUILD TRUST TO ONE ANOTHER. THERE ARE THOUSANDS OF COMMENTS STATING THE EXACT SAME THING IN WHICH FORD REFUSES TO FIX THIS. NHTSA, YOU ARE OFFICIALLY ON NOTICE TO DO WHAT IS RIGHT AND NECESSARY AND MAKE FORD FIX THIS FOR EVERYONE AND NOT WHOM THEY SO CHOOSE. TIRED OF THE GOVERNMENT BEING BLAMED FOR EVERYTHING? ME TOO. SO FOR ONCE DO SOMETHING TO TRULY SHOVE THE BILLION DOLLAR CORPORATIONS DO WHAT THEY PROMISE TO DO AND STOP WORRYING ABOUT A CEO'S 7 FIGURE SALARY AND HURTING THEIR FEELINGS. DO SOMETHING PRODUCTIVE PLEASE AND STOP WAITING FOR MULTIPLE DEATHS TO OCCUR BEFORE YOU HAVE A MEETING WITH A CATERED LUNCH AND STARBUCKS TO DISCUSS YOUR FEELINGS ON THE MATTER. COMMON SENSE SAYS PREVENTATIVE MAINTENANCE WORKS!!!!
Steering, Feb 7, 2020
STEERING WHEEL STARTED TO WIGGLE OR TWITCH WHEN PARKED OR DRIVING. SOMETIMES FAST AND OTHER TIMES SLOW. FORD SHOULD RECALL UNDER CODE 14S05. STEERING IS GOING OUT BECAUSE OF COMPUTER TORQUE MISFIRING. THIS IS DANGEROUS AND IS HAPPENING TO 100S OF PEOPLE.
Steering, Electrical system, Jan 31, 2020
WHEN DRIVING BATTERY LIGHT COMES ALL LIGHTS ON DASH GOES OUT THEN EVENTUALLY WILL COME BACK ON, THERE IS A CLICKING NOISE ON THE DASH THEN THE POWER STEERING GOES OUT N THE HEAT WILL GO OFF N ON PERIODICALLY. I'VE SEEN OTHERS COMPLAIN REGARDING SAME ISSUE ON BLOGS. THIS HAPPENS EVERYDAY SEVERAL TIMES
Steering, Jan 27, 2020
FAILURE OF THE STEERING TORQUE SENSOR B2278. WHEN DRIVING OR IDLING, THE STEERING WHEEL WILL TURN BY ITSELF AS THE STEERING TORQUE SENSOR FAILS. FORD DEALERSHIP CLOSED THE RECALL WITHOUT PERFORMING THE REPLACEMENT OF THE SENSOR BASED ON REMEDIES RECOMMENDED IN RECALL 14S05. FORD REFUSES TO ACKNOWLEDGE THAT THEIR RECALL WAS NOT COMPLETED CORRECTLY AND WILL NOT HONOR RECALL TO REPLACE FAILING SENSOR
Steering, Jan 21, 2020
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITH THE POWER ASSIST FAULT WARNING LIGHT ILLUMINATED. THE CONTACT MANAGED TO STEER THE WHEEL AND DRIVE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT NO RECALL WAS UNDER THE VIN PROVIDED THE CONTACT WITH CASE#(25442840). A DEALER (BEYER FORD LOCATED AT 170 RIDGEDALE AVE, MORRISTOWN, NJ 07960 (973) 644-3200) WAS CONTACTED AND CONFIRMED NO RECALL WAS PRESENT THE FAILURE MILEAGE WAS APPROXIMATELY 116,000. *LN*JB
Steering, Electrical system, Jan 20, 2020
POWER STEERING WAS LOST WHILE DRIVING. POWER STEERING IS NOW IN MANUAL MODE. POWER ASSISTED STEERING HAS FAILED. DEALER SAYS THAT THIS VEHICLE IS NOT PART OF THE RECALL THAT HAS AFFECTED SEVERAL OTHERS. SAME COMPONENTS AS OTHER RECALLED ESCAPES. AS FORD DEALER CHARGED $150 TO DIAGNOSE THE ISSUE.