2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints: structure
86 reports, newest first. Show all
Structure, Jul 23, 2015
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE ATTEMPTING TO UTILIZE THE LIFTGATE, IT FAILED TO OPEN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 87,000.
Visibility, Structure, Apr 26, 2015
AFTER LOADING THE VEHICLE, I SHUT THE REAR GATE. THE REAR WINDOW EXPLODED UPON IMPACT AND SHARDS OF GLASS FLEW ALL OVER THE STREET AND THE BACK OF THE VEHICLE SCARING THE KIDS. *TR
Structure, Mar 23, 2015
WHEN CLOSING THE REAR HATCH ON MY 2010 FORD ESCAPE, THE REAR WINDOW EXPLODED LEAVING GLASS SHARDS THROUGHOUT MY DRIVEWAY AND OUT INTO THE STREET. THERE WAS NOTHING BLOCKING THE CLOSURE AND NORMAL FORCE WAS USED TO CLOSE THE HATCH. *TR
Structure, Nov 3, 2014
LIFTGATE WOULD NOT OPEN. I WAS TOLD IT WAS NOT COVERED AND I HAD TO PAY $278.00 TO THE DEALER. NOW I SEE THERE IS A SERVICE BULLETIN COVERING THIS PROBLEM, FOR THIS YEAR CAR; BUT MY VIN WAS NOT COVERED, ACCORDING TO FORD THE DAY I HAD IT REPAIRED. *TR
Visibility, Structure, Sep 9, 2014
I WAS CRUISING AT A LOW SPEED ON A WARM DAY WHEN I HEARD A LOUD EXPLOSION, THE LEFT REAR WINDOW EXPLODED. *TR
Power train, Structure, Aug 9, 2014, crash
I WAS PULLING INTO A PARKING SPOT AT A CVS PHARMACY, ABOUT TO PUT MY CAR IN PARK WHEN IT SURGED FORWARD AND INTO THE DOORS OF THE STORE. I WAS NOT INJURED BUT MORTIFIED THAT I COULD HAVE KILLED SOMEONE. WHEN I RECEIVED THE RECALL NOTICE I TOOK MY VEHICLE TO FIVE STAR FORD IN PLANO, TX. TODAY, I HAD MY STATE INSPECTION YESTERDAY AND ASKED IF THEY COULD PULL UP THE TROUBLE CODES ON MY COMPUTER. THE MANAGER TOLD ME THAT THE SHOP'S COMPUTER COULDN'T BUT HE HAD HIS OWN CODE READER THAT WOULD SHOW THE COMPLETE RECORD. HE DID AND TOLD ME IT WAS ERASED AND THERE WAS NOTHING ON IT. FIVE STAR FORD IN PLANO IS THE ONLY PLACE MY CAR HAS BEEN TO THAT COULD POSSIBLY DO THIS SINCE THE ACCIDENT. I ASKED THEM AT THAT TIME IF I COULD GET A TRANSCRIPT FROM THE COMPUTER BUT THEY SAID THEY COULDN'T DO IT. *TR
Visibility, Structure, Jul 11, 2014
THE REAR WINDOW HAS TWO CLAMPS THAT ATTACH TO THE VEHICLE. THE CLAMPS ARE DETERIORATING AND CRUMBLING TO PIECES. I HAVE ALSO SEEN THIS ON OTHER FORD ESCAPES. WITH THE CLAMPS FALLING APART IT WILL ONLY BE A MATTER OF TIME UNTIL THE REAR WINDOW WILL SHIFT OR FALL OFF. THIS SAME VEHICLE IS RUSTING ALSO. THE REAR HATCHBACK IS RUSTING OUT AND OTHER COMPONENTS. FORD MOTOR COMPANY REFUSES TO TAKE CARE OF THE PROBLEM. *TR
Electrical system, Structure, Engine, Jul 11, 2014, crash
I HAD JUST TURNED LEFT UNDER AN UNDERPAS AND WAS IN THE MIDDLE LANE UNDER AN OVERPASS I REMEMBER THINKING "WOW. THIS IS APOWERFUL ENGINE." A CAR WAS COMING IN FRONT OF ME AND WHEN I BRAKE IT DID NOT SLOW DOWN AND I HIT THE CAR AND THAT'S ALL I REMEMBER WHEN I CAME TOO THE HORN WAS BLOWING AND TWO PEOPLE WERE POUNDING ON MY WINDOWS AND MY EMERGENCY BAG HAD DEPLOYED, I WAS RELEASED. THEY GAVE ME FIRST AID UNTIL THE AMBULANCE CAME, TREATED ME AND TOOK ME TO THE EMERGENCY ROOM. THE OTHER DRIVER WAS NOT INJURED. THEY KEPT ME OVERNIGHT. I BELIEVE BECAUSE I HAD A CONCUSSION. I WAS VERY CONFUSED. THEY KEPT ME OVERNIGHT AND WENT HOME THE NEXT DAY. THE DAMAGE TO MY VEHICLE WAS IN ACCESS OF $16,000.00. *TR
Visibility, Structure, Jun 25, 2014
THE REAR WINDSHIELD EXPLODED WHILE I WAS PARKED. I WAS BEHIND THE CAR AND WAS SHOWERED WITH GLASS AS WERE MY PERSONAL ITEMS IN THE BACK OF THE CAR. *TR
Electrical system, Structure, Jun 11, 2014
THE BACK HATCH WILL NOT OPEN. THERE'S NO CLICKING SOUND WHEN LOCKING OR UNLOCKING. THE WINDOW DOES OPEN AND CLOSE.
Visibility, Structure, Apr 25, 2014
WHEN I CLOSED MY HATCHBACK THE REAR WINDOW SHATTERED AND GLASS FLEW EVERYWHERE. I HAD A COUPLE CUTS ON MY HANDS FROM THE GLASS FALLING. *TR
Power train, Electrical system, Visibility, Structure, Engine, Feb 5, 2014
RIGHT AFTER THE WARRANTY WENT OUT THE VEHICLE STARTING SLAMMING FROM 1ST INTO 2ND UPON ACCELERATION. THE IDLE IS VERY ROUGH AND QUITE LOUD, THE ENGINE MAKES A FUNNY NOISE AND I TAKE EXTREMELY GOOD CARE OF MY VEHICLE, GETTING ALL OF THE SCHEDULED OIL CHANGES ON TIME, REPLACING THE AIR FILTER, ETC. I ALSO EXPLAINED TO THEM THAT THE VEHICLE WASN'T IDLING PROPERLY AND THAT THE ENGINE USED TO BE QUIET. THE WINDSHIELD IS EXTREMELY THIN AS WELL, A SMALL PEBBLE HIT MY WINDSHIELD CAUSING A 8 INCH CRACK IN A MATTER OF MINUTES TO WHERE IT WAS BEYOND GETTING IT FIXED. THEN LIFTGATE STARTED GIVING ME PROBLEMS. WHEN YOU PRESS THE BUTTON, IT WOULD MAKE THE SOUND, BUT SOMETIMES OPEN, THEN ON MAY 17, 2013 IT JUST QUIT WORKING ALL TOGETHER. ON MAY 18, 2013, I TOOK IT TO REYNOLDS FORD FOR A SCHEDULED OIL CHANGE RIGHT BEFORE A TRIP TO MEXICO AND UPON TELLING THEM ABOUT IT, THEY WANTED $250 JUST TO LOOK AT IT BEFORE PARTS AND LABOR. NOW, THE REAR BLINKER DOESN'T WORK AND YOU CAN'T REPLACE IT DUE TO THE FACT THAT YOU CAN'T GET THE LIFTGATE TO OPEN IN ORDER TO REMOVE THE REAR TAILLIGHT ASSEMBLY. SO, WHEN YOU ARE TRYING TO MAKE A LEFT TURN, VEHICLES BEHIND YOU DON'T KNOW YOU ARE TURNING AND ALMOST HIT YOU (SAFETY HAZARD). YOU ALSO CAN'T CHANGE A FLAT TIRE SINCE YOU CAN GET TO THE JACK, WHICH IS IN THE REAR COMPARTMENT ACCESSED THROUGH THE LIFTGATE. THIS IS A SERIOUS PROBLEM AS THERE IS NO MANUAL RELEASE FOR THE HATCH TO GET IT OPEN PERIOD, ONCE THE LATCH DOESN'T WORK, IT JUST DOESN'T WORK. *TR
Structure, Jan 28, 2014
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE REAR DOOR HATCH WOULD NOT OPEN. THE VEHICLE WAS DIAGNOSED TAKEN TO THE DEALER, WHO STATED THAT THE REAR HATCH ACTUATOR SWITCH HAD FAILED. THE MANUFACTURER WAS INFORMED OF THE DEFECT. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.
Visibility, Structure, Jan 13, 2014
VEHICLE WAS PARKED IN MY DRIVEWAY. THIS HAPPENED AT ABOUT 10:30 A.M. I HAD REMOVED SOME ITEMS IN THE REAR OF THE VEHICLE AND THEN SHUT THE REAR TAILGATE. THE REAR TAILGATE GLASS HAD NOT BE OPENED AND WAS CLOSED AS USUAL ON THE LIFTGATE. THE LIFTGATE WAS CLOSED IN THE NORMAL FASHION. I WAS IN THE PROCESS OF WALKING AWAY FROM THE CAR AFTER CLOSING THE TAILGATE WHEN THE REAR TAILGATE GLASS EXPLODED. NOTHING HAD STRUCK THE GLASS FROM EITHER THE INSIDE OR OUTSIDE TO CAUSE THIS TO HAPPEN. I RECEIVED SOME MINOR SCRATCHES ON MY HAND. THE GLASS EXPLODED AS FAR AS 6-8' BEHIND AND TO THE SIDES OF THE VEHICLE AS WELL AS ALL OVER THE INTERIOR OF THE VEHICLE. *TR
Structure, Visibility/wiper, Jan 6, 2014
8 AM REMOVING PACKAGES FROM REAR OF ESCAPE. UPON SIMPLY CLOSING THE HATCH DOOR, THE GLASS SHATTERED TO BITS. I HAVE OPENED AND CLOSED THAT HATCH DOOR DOZENS OF TIMES. IT CLOSES WELL . NO NEED TO SLAM. SHOCKS BALANCE WELL. I CHECKED THE WEB AND FOUND MANY SIMILAR OCCURRENCES. I IMMEDIATELY RECORDED (CAMERA) THE AFTERMATH WITH THE HOPES THAT FORD MAY COME TO THE PUMP. I HAD THE CAR FIXED AT THE DEALER $1200 OUT OF POCKET. FORD CANADA WILL NOT EVEN ACKNOWLEDGE THE NHTSA #10039131 TSB 10-22-10 PER PHONE CALL TO FORD HELP LINE. *TR
Structure, Dec 26, 2013
ON DEC 24TH WE WERE LOADING UP GIFTS INTO OUR TRUNK. I CLOSED THE TRUNK BOOM THE BACK REAR WINDOW BLEW OUT. NOW IT WILL COST ME CLOSE TO 500$ TO FIX THIS SHOULD OF NEVER HAPPENED. I KNOW MANY COMPLAINTS HAVE BEEN MADE ABOUT THIS. THANKS. *TR
Visibility, Structure, Nov 29, 2013
AT ABOUT 6:30 PM THIS EVENING, A FRIEND AND I WENT TO THE CAR TO GO TO STORE. WE OPENED THE BACK HATCH AND PUT IN A COUPLE ITEMS WE WERE PLANNING ON RETURNING IN THE BACK. MY FRIEND SHUT THE BACK HATCH AND THE BACK WINDOW SHATTERED VIOLENTLY SENDING GLASS IN ALL DIRECTIONS. BOTH OF US WERE HIT BY FLYING GLASS PIECES. THE GLASS SHATTERED IN SO MANY SMALL PIECES THAT IT WAS THROUGHOUT THE INSIDE OF THE CAR AND COVERED A RADIUS ON HER DRIVEWAY AND LAWN OF ABOUT TEN FEET. THERE IS NO LOGICAL REASON WHY THE GLASS SHOULD HAVE SHATTERED - THERE WAS NO OBSTRUCTION OR ANY NOTICEABLE ISSUE WITH HATCH BEFORE IT HAPPENED. *TR
Visibility, Structure, Oct 3, 2013
THIS IS NOW THE THIRD ISSUE WITH MY 2010 FORD ESCAPE WHERE THE REAR WINDOW SHATTERS WHILE CLOSING THE GATE. THIS IS A KNOWN ISSUE WITH FORD AND THEY WILL NOT FIX. GLASS SHATTERS INTO THOUSANDS OF PIECES AND PROJECTS 10-15 FEET IN ANY GIVEN DIRECTION. YET, FORD WILL DO NOTHING TO FIX. THIS IS VERY UNSAFE WHERE I HAVE HAD GLASS SHOT AT MY FACE AND I ALSO HAVE A DOG THAT IS OFTEN PUT IN THE BACK OF THE VEHICLE. THE ONLY WAY FORD WILL DO SOMETHING IS IF I PAY. I ALSO WONDER HOW MANY PEOPLE HAVE NOT FILED COMPLAINTS THINKING THIS IS A FLUKE ACCIDENT AND MAY HAVE GONE THROUGH INSURANCE. I KNOW IT IS NO FLUKE SINCE THIS IS THE THIRD TIME THIS HAS HAPPENED AND TALKING WITH FORD THEY ACKNOWLEDGE THE ISSUE. THERE SHOULD BE A RECALL ON THIS VEHICLE. I HAVE FILED TWO OTHER COMPLAINTS WITH THE NHTSA. *TR
Structure, Jul 31, 2013
THE REAR GATE WILL NOT OPEN. THE LOCK WILL NOT RESPOND TO THE POWER UNLOCK OR REMOTE AND THERE IS NO WAY TO GET IT OPEN. THERE IS NO ALTERNATIVE WAY TO OPEN THE REAR GATE AND COULD BE A PROBLEM IN AN ACCIDENT. I HAVE READ MULTIPLE COMPLAINTS ON LINE FROM OTHER ESCAPE OWNERS, THIS SEEMS TO BE A REOCCURING ISSUE WITH THESE VEHICLES, BUT IS NOT A RECALL, AND OFTEN TIMES THEY DON'T KNOW HOW TO FIX IT. *TR
Structure, Vehicle speed control, Jul 4, 2013, crash
2010 FORD ESCAPE BOUGHT NEW AND TAKEN BACK TO DEALERSHIP AS THE VEHICLE JUMPS FORWARD. DEALERSHIP COULD NOT FIND PROBLEM. WITHIN LAST TWO WEEKS VEHICLE IS LOSING GAS PEDAL POWER WHILE DRIVING. THE VEHICLE DOES NOT STALL. IF YOU APPLY THE GAS THE VEHICLE JUMPS FORWARD. THE COMPUTER CODE IS P2112. VEHICLE WAS SURGING FORWARD WHEN A DOG RAN ACROSS THE ROAD. COULDN'T CONTROL VEHICLE. VERY BUSY ROAD AND TRYING TO GET OUT OF THE WAY. BUMPER HAD TO BE REPAIRED AND CAR IS STILL LOSING POWER AND SURGING WHEN YOU APPLY GAS. *TR
Structure, Engine, Fuel/propulsion system, Jun 20, 2013
MY CAR STALLED OUT AS I WAS DRIVING DOWN THE STREET. I HAD TO TURN OFF MY CAR AND RESTART IT. IT WAS ABLE TO RESTART BUT ABOUT 5 MINUTES LATER IT DID THE SAME THING. AT ONE POINT I WAS IN THE MIDDLE OF AN INTERSECTION. WHEN I TOOK IT IN TO THE DEALERSHIP THEY TOLD ME THIS WAS HAPPENING TO MANY OTHER FORD ESCAPES AS WELL AS FORD FUSIONS. AT THIS POINT THEY TOLD ME THE PART WAS BACK ORDERED FOR 2-3 WEEKS. THEY TOLD ME MOST PEOPLE WERE JUST ABLE TO DRIVE THE CAR WITH THE RANDOM STALLING OUT UNTIL THE PARTS CAME IN. *TR
Structure, Jun 5, 2013
THE REAR HATCH DOES NOT OPEN DUE TO A FAULTY ACTUATOR. ALL ESCAPES HAVE THIS ISSUE SINCE 2001 BUT FORD HAS NOT CORRECTED THE PROBLEM AND DOES NOT OFFER ASSISTANCE. THIS IS DANGEROUS BECAUSE IF THIS IS THE ONLY WAY TO ESCAPE FROM YOUR VEHICLE IN AN ACCIDENT YOU WILL NOT BE ABLE TO. ALSO THERE IS NO WAY TO OPEN THE REAR HATCH FROM THE INSIDE. *TR
Visibility, Structure, Apr 11, 2013
ON FEB 22, 2013 I EXPERIENCED A PROBLEM WITH MY 2010 FORD ESCAPE, WHILE CLOSING THE REAR LIFTGATE MY BACK WINDOW COMPLETELY SHATTERED - RESULTING IN MY HAVING TO REPLACE THE WINDOW WHICH COST ME $466.83. AFTER SOME RESEARCH ON THE INTERNET, I FOUND THE FORD KNOWS OF THIS PROBLEM AND IT HAS HAPPENED ON OTHER VEHICLES - MY PROBLEM OCCURRED WHILE THE VEHICLE WAS STATIONARY AND ALSO IN THE EARLY MORNING HOURS. I ALSO INCURRED MINOR CUTS AND LACERATIONS DUE TO CLEANING UP THE BROKEN GLASS. I BELIEVE SINCE FORD MOTOR CO. KNEW OF THIS PROBLEM AND FAILED TO NOTIFY OWNERS OF THIS, I SHOULD BE ENTITLED FOR REIMBURSEMENT OF THE COST FOR REPAIRING THE WINDOW, SINCE IT WAS A DEFECTED PRODUCT. *TR
Structure, Visibility/wiper, Jan 21, 2013
WENT GROCERY SHOPPING. LOADED GROCERIES IN REAR. CLOSED TAILGATE, WINDOW LITERATELY EXPLODED, GLASS EVERYWHERE. *TR
Visibility, Structure, Dec 25, 2012
WHEN CLOSING THE REAR HATCH OF THE 2010 FORD ESCAPE, THE GLASS SHATTERED. TEMPERATURE BELOW FREEZING AT THE TIME AND MATCHES TSB: TSB-11-2-9. NO REASON FOR THE GLASS TO BREAK AT ALL. GLASS SHATTERED AND CUT MY FINGER. SMALL CHUNK OF GLASS HAD TO BE REMOVED FROM FINGER. *TR