2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints
2,129 reports, newest first.
Steering, Jun 18, 2019
***THE POWER STEERING JUST GOES OUT AND ITS VERY DANGEROUS!!!*** ON SEVERAL OCCASIONS THE POWER STEERING HAS STOPPED WORKING WHILE DRIVING CAUSING SCARY & DANGEROUS SITUATION TO STEER THE CAR. IT SEEMS AFTER I PULL OVER & TURN ON & OFF IT WORKS AGAIN FOR A WHILE, BUT DOES THE SAME THING AGAIN.. FORD COMPANY KNOWS OF THIS PROBLEM WITH THESE MAKES & MODELS, BUT SAY RECALL IS NOT ON THIS ONE--(WHICH IT CLEARLY LANDS ON THE DATES & MANUFACTURING PLANT)
Air bags, Jun 14, 2019, crash
TL* THE CONTACT OWNED A 2010 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 45 MPH, SHE FELL ASLEEP AND DROVE OFF THE ROAD. THE FRONT DRIVER SIDE OF THE VEHICLE CRASHED INTO A TREE AND FLIPPED SEVERAL TIMES OVER. THE VEHICLE CAME TO A STOP FACING THE OPPOSITE SIDE OF THE STREET. THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A RIGHT HAND AND WRIST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Power train, Vehicle speed control, Jun 13, 2019
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO HANDLE RAPID ACCELERATION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE TRANSMISSION REMAINED IN A HIGHER GEAR DESPITE THE DRIVER DECELERATING AND THE VEHICLE SURGED TO A HIGH RATE OF SPEED, WHICH INCREASED THE RISK OF A CRASH. THE CONTACT HEARD AN ABNORMAL NOISE, THE TRANSMISSION WAS HESITANT, AND THE VEHICLE LUNGED FORWARD WITHOUT WARNING. THE CONTACT HAD TO DRIVE IN FIRST GEAR (LESS THAN 25 MPH) BECAUSE OF THE FAILURE. DEWEY MOORE FORD (143 TX-49, HUGHES SPRINGS, TX 75656, (903) 639-2516) DIAGNOSED THAT THE TRANSMISSION ASSEMBLY NEEDED TO BE REPLACED AND NO TRANSMISSION RECALLS WERE ISSUED FOR THIS YEAR, MAKE, AND MODEL VEHICLE. THE MANUFACTURER ISSUED NINE TECHNICAL SERVICE BULLETINS REGARDING THE POWER TRAIN. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THIS YEAR AND MODEL VEHICLE WAS NOT INCLUDED IN A RECALL CAMPAIGN. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Steering, Jun 5, 2019
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING WARNING INDICATOR WAS FLASHING. THE CONTACT WAS CONCERNED THAT THE STEERING WHEEL COULD SEIZE AT ANY MOMENT. BETHLEHEM FORD (2135 W UNION BLVD, BETHLEHEM, PA 18018, (610) 867-8641) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS THE RECALL CAMPAIGN. THE VEHICLE WAS UNABLE TO BE SAFELY DRIVEN AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP15001 (STEERING). THE FAILURE MILEAGE WAS NOT AVAILABLE.
Engine, Jun 2, 2019
ENGINE SHUTS OFF WHILE IN PARK OR WHEN DRIVING. MARKED TODAY GOING 45 AND ENGINE SHUT OFF.
Vehicle speed control, Other or unspecified, Fuel/propulsion system, May 22, 2019
WHEN THE VEHICLE COMES TO A STOP WHETHER IT BE A STOP SIGN OR RED LIGHT, THE RPM'S OVER REV HIGHER AT THE TIME OF LEAVING FROM A STOP WHEN GAS IS GIVEN TO VEHICLE. AFTER THE VEHICLE GETS BACK UP TO SPEED THE RPM'S DROP BACK TO A NORMAL RANGE.
Structure, May 15, 2019
BOTH REAR WHEEL WELLS ARE RUSTING. THIS STARTING HAPPENING AROUND 2016. I SEE MANY OTHER 2010 ESCAPES WITH THE SAME ISSUE. FORD NEEDS TO STEP UP AND THERE NEEDS TO BE A RECALL ON THIS WIDE-SPREAD PROBLEM.
Structure, May 11, 2019
UNABLE TO CLOSE PASSENGER SIDE DOOR - WON'T LATCH OR CLOSE
Other or unspecified, May 9, 2019
2010 FORD ESCAPE INSTRUMENT CLUSTER PANEL MALFUNCTIONS AND SPEED DIAL FALLS TO ZERO WHILE DRIVING. AT TIMES IT DOESN'T WORK AT ALL.
Steering, May 7, 2019
STEERING COLUMN BEGAN TO LOOSEN AND SHAKE, IMPAIRING STEERING ABILITY. MECHANIC SAID THE PROBLEM WAS WITH THE ELECTRONIC POWER STEERING (CODE B2278), WHICH WAS COVERED BY RECALL 14S05, WHICH INCLUDED THE FACTORY AND YEAR OF MY VEHICLE. HOWEVER FORD SAYS THIS RECALL WAS VIN-SPECIFIC, SO THEY WOULD ONLY REPAIR SOME OF THE VEHICLES WITH THIS PROBLEM.
Power train, May 3, 2019
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 2 MPH, A KNOCKING SOUND WAS HEARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION SEAL FRACTURED AND CAUSED THE TRANSMISSION FLUID TO FLUSH OUT. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO A REPAIR SHOP. THE SEAL WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BEARING NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERRED THE CONTACT TO NHTSA. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 122,000.
Steering, May 2, 2019
POWER STEERING LOST INTERMITTENTLY. POWER STEERING MODULE ASSEMBLY WAS FIXED UNDER RECALL IN 2015 BUT HAS FAILED AGAIN. FORD WONT STAND BY THE PART THEY FIXED IT WITH. THIS IS A MAJOR SAFETY CONCERN ON THE ROAD WHEN YOU LOSE POWER STEERING DUE TO A FAILED PART.
Steering, May 2, 2019
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE IDLING, THE VEHICLE VIBRATED VIOLENTLY AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE B2278 STEERING SHAFT TORQUE SENSOR MALFUNCTIONED. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AND TOOK THE VEHICLE TO SUNRISE FORD OF NORTH HOLLYWOOD (LOCATED AT 5500 LANKERSHIM BLVD, LOS ANGELES, CA 91601, (877) 510-8967); HOWEVER, THE VIN WAS EXCLUDED FROM THE RECALL. THE CONTACT WAS INFORMED THAT THERE WOULD BE A FEE FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,173.
Service brakes, Apr 29, 2019
ISSUE WITH ABS MODULE SYSTEM- BRAKE PEDAL WAS INTERMITTENTLY SOFT WHILE DRIVING, AND BRAKES WOULD ACTIVATE LATE IN PEDAL PROGRESSION. REPLACED MASTER CYLINDER TO FIX ISSUE. ISSUE CONTINUED AND NOW HAS BECOME MORE CONSISTENT. BRAKES ARE NOT FUNCTIONING PROPERLY BECAUSE OF A BAD ABS MODULE, AND FORD WILL NOT FIX. LESS THAN 80,000 MILES ON THE CAR AND BRAKES NO LONGER WORK PROPERLY.
Steering, Apr 23, 2019
LEAVING WORK FOR LUNCH MY POWER STEER STOPPED WORKING. I LOOKED INTO RECALLS AND FILED A COMPLAINT WITH FORD AFTER I WAS TOLD THAT MY VEHICLES MAKE MODEL AND YEAR HAD BEEN RECALLED FOR THIS EXACT ISSUE. BUT ONLY A COUPLE HUNDRED THOUSAND MADE IN A CERTAIN PLANT AND MINE DIDN'T QUALIFY.
Steering, Apr 15, 2019
POWER STEERING FAILURE. NTSA CAMPAIGN NUMBER:14V284000. FORD RECALL NUMBER: 14S05. CALL PLACED TO FORD CUSTOMER RELATIONS AT 800-392-3673 ON 04-15-2019. REPRESENTATIVE SAID FORD WILL NOT PROVIDE NO COST SERVICE FOR THIS SAFETY ISSUE AND ANY COST WILL BE CUSTOMER RESPONSIBILITY. NEXT STEP? CONTACT ATTORNEY?
Steering, Apr 12, 2019
POWER STEERING WENT OUT WHILE DRIVING. CANISTER PURGE VALVE AND ENTIRE STEERING COLUMN WAS REPLACED.
Steering, Electrical system, Electronic stability control (ESC), Apr 4, 2019
WHILE I WAS DRIVING I HEARD A CLICK AND LOST MY POWER STEERING. IT CAME BACK AND THEN OFF AGAIN. I HAD TO PULL OVER AND TURN OFF MY IGNITION. I WAITED A FEW MINUTES AND RE-STARTED IT, IT AGAIN KEPT GOING BACK AND FORTH BETWEEN POWER AND MANUAL STEERING WHILE DRIVING AT 35 MPH DOWN BACK ROADS TO MY HOME.
Steering, Apr 4, 2019
I HAVE A 2010 FORD ESCAPE AND THE POWER STEERING ASSIST FAULT CAME UP ON THE DASHBOARD AND MY POWER STEERING NO LONGER WORKS. I HAVE TAKEN IT TO 2 DIFFERENT FORD DEALERS IN EL PASO, TX AND THEY SAY THAT THERE'S NO RECALL. I DON'T UNDERSTAND WHY NOT, THERE ARE SEVERAL FORD VEHICLES THAT HAVE BEEN RECALLED BUT MY VEHICLE IS NOT. WHY? MY HUSBAND WAS DRIVING THE VEHICLE AT THE TIME IT OCCURRED THERE WAS NO WARNING IT JUST WENT OUT--THE POWER STEERING. I HAVE KEPT UP WITH MY CARS MAINTENANCE AND BEFORE MY HUSBAND LEFT OUT OF TOWN I MADE SURE THAT THE OIL WAS CHANGED AND ALL WAS GOOD WITH THE VEHICLE. I ASKED THE FORD DEALER IF IT NEEDED POWER STEERING AND THEY SAID NO ITS ELECTRICAL. NOW I'VE BEEN DRIVING MY 2010 FORD ESCAPE WITH NO POWER STEERING.
Steering, Apr 3, 2019
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SHOOK VIOLENTLY AND THE POWER STEERING ABILITY FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CHARGE SENSOR NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED DORIAN FORD (35900 GRATIOT AVE, CLINTON TWP, MI 48035, (586) 792-4100) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Steering, Apr 2, 2019
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO MIKE WHITE FORD OF COEUR D'ALENE (315 W CLAYTON AVE, COEUR D'ALENE, ID 83815, (208) 664-9211), BUT THE PART WAS NOT AVAILABLE. INSTEAD, THE DEALER UPDATED THE SOFTWARE. IN ADDITION, THE CONTACT STATED THAT THE ELECTRIC POWER STEERING INDICATOR FLASHED AND THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN IN EITHER DIRECTION. THE DEALER DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE REMEDY WAS NOT PROVIDED AND THE CONTACT WAS EXPECTED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Mar 28, 2019
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING COLUMN ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE STEERING COLUMN ASSEMBLY WAS REPLACED AND THE FAILURE WAS REMEDIED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.
Steering, Mar 26, 2019
MY 2010 FORD ESCAPE WAS PART OF RECALL 14S05 WHICH DEALT WITH THE SUDDEN LOSS OF POWER STEERING. I WAS NOTIFIED OF THIS RECALL IN 2014 WHEN I HAD NO PROBLEM WITH THE POWER STEERING BUT AFTER RECEIVING THE NOTICE, I TOOK THE VEHICLE TO THE LOCAL FORD DEALERSHIP WHERE THEY REPROGRAMMED THE PSCM. THE POWER STEERING ACTUALLY FAILED THIS YEAR WHILE MY WIFE HAD THE VEHICLE OUT OF TOWN. IT WAS NECESSARY TO REMOVE AND REPLACE THE STEERING COLUMN AT A COST OF $1265.43 WHICH FORD REFUSES TO PAY EVEN THOUGH THIS REPAIR IS SPECIFICALLY LISTED IN THE ORIGINAL RECALL. HAD I NOT TAKEN THE VEHICLE TO THE DEALERSHIP WHEN I FIRST RECEIVED THE NOTICE, THE COST WOULD HAVE BEEN COVERED. THE STEERING FAILED WHILE DRIVING AND MAKING A TURN ON A SIDE STREET. I CAN PROVIDE ALL RELEVANT DOCUMENTATION.
Fuel system, Gasoline, Mar 25, 2019
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT SMELLED FUEL AND NOTICED FUEL LEAKING ABOVE THE REAR DRIVER'S SIDE WHEEL. AVIS FORD (29200 TELEGRAPH RD, SOUTHFIELD, MI 48034, (248) 355-7500) STATED THAT THERE WAS NO RECALL AND THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THE SAME THING. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FUEL PUMP WAS CRACKED AT THE TOP. THE FUEL PUMP WAS REPLACED AND THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 114,000. *TR
Steering, Mar 22, 2019
POWER STEERING ASSIST FAULT MESSAGE CAME UP ON DASHBOARD WHILE PULLING INTO PARKING SPACE. LOSS OF POWER STEERING. VEHICLE UNDRIVEABLE. AFTER FURTHER INVESTIGATION IT APPEARS DESPITE A RECALL #14S05 BEING DONE BY FIRST OWNER IN OCTOBER 2014 SAME ISSUE HAS AGAIN HAPPENED. THANKFUL THIS HAPPENED IN A PARKING LOT, NOT WHILE GOING 65 MPH ON A HIGHWAY. THIS IS USED BY OUR 20 YEAR OLD DAUGHTER WHO IS STILL A FAIRLY NEW DRIVER. WHEN WE CALLED FORD THEY TOLD US SECONDARY REPAIR IS ON US SINCE RECALL WAS ALREADY PREFORMED. EXTREMELY DISAPPOINTING THAT SAFETY IS NOT THEIR FIRST PRIORITY; SECONDLY THAT THEY DO NOT STAND BEHIND FIXING WHAT CLEARLY SEEMS TO BE A MANUFACTURERS DEFECT THAT COULD LEAD TO A VERY DIFFERENT OUTCOME. MILEAGE TBD. UNABLE TO READ DASH WITH ERROR MESSAGE.