2010 Ford Escape
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 2,129 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Escape model years with reports.
Of the 2010 reports, 32 involved a crash and 3 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
EquipmentSep 3, 2010
MARATHON IS RECALLING CERTAIN SEAT COVERS, BRAND SUPERHIDES WITH PART NUMBERS 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, AND 630, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE SEAT COVERS ARE MADE OF HEAVIER THREAD AND ARE NOT COMPATIBLE WITH SEATS CONTAINING SIDE AIRBAGS. THE HEAVIER SEAT COVER COULD INTERFERE WITH FULL DEPLOYMENT OF THE AIRBAG IN THE EVENT OF A CRASH.
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
Campaign 10E043000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Representative owner complaints
2,129 reports, newest first.
Vehicle speed control, Engine, Jun 16, 2013
WHILE GETTING ON THE FREEWAY THE CAR SLOWED DOWN ON ITS OWN AND ALMOST STALLED OUT (THIS OCCURRED TWICE). IT ALSO OCCURRED WHILE DRIVING AND SPEEDING UP ON THE FREEWAY WHERE IT SLOWED DOWN TO WHERE IT FELT LIKE IT WAS GOING TO STALL OUT. IT ALSO OCCURRED WHILE DRIVING ON A STREET IN THE CITY AFTER STOPPING AT A STOP LIGHT TRIED TO HIT THE GAS AND THE CAR FELT LIKE IT WAS GOING TO STALL OUT. *TR
Vehicle speed control, Fuel/propulsion system, Jun 16, 2013
THE AUTO "JUMPED" THEN DECELERATED IMMEDIATELY. I HAD TO MOVE FROM MIDDLE LANE TO RIGHT THEN OFF THE ROAD WITH ONLY COASTING-NO FUEL POWER AT ALL. *TR
Power train, Jun 15, 2013
DRIVING ON THE HIGHWAY 55-60 MPH, THE ENGINE SEEMED TO SHAKE/JUMP AND THE THE CARE LOST ALL ACCELERATION POWER. THE "WRENCH" LIGHT CAME ON, I COASTED OFF THE HIGHWAY ONTO THE SHOULDER, TURNED THE CAR OFF AND RESTARTED. IT RAN FINE FOR A FEW MINUTES AND THEN DID IT AGAIN. IT HAPPENED A TOTAL OF 5 TIMES GETTING IT TO THE DEALER ABOUT 12-15 MILES AWAY. DEALERSHIP HAS REPORTED IT IS THE THROTTLE BOX AND NEEDS TO BE REPLACED. THE PART IS ON NATIONAL BACKORDER OF 1 TO 3 WEEKS! *TR
Power train, Engine, Fuel/propulsion system, Jun 15, 2013
WHILE DRIVING ON THE INTERSTATE IN MORNING RUSH HOUR TRAFFIC, THE VEHICLE SUDDENLY LOST POWER AND THROTTLE CONTROL (WENT INTO LIMP MODE). I HAD TO MOVE OVER TO THE EMERGENCY WITHOUT POWER AND STOP THE VEHICLE. AFTER TURNING THE VEHICLE OFF FOR A FEW MINUTES, IT STARTED AND RAN OK. THEN ON 10 JUNE, THE SAME ISSUES OCCURRED AGAIN AT HIGHWAY SPEEDS BUT IN LITTLE TRAFFIC. AGAIN ON 14 JUNE IT HAPPENED 3 TIMES WITHIN DRIVING 10 MILES AGAIN ON THE INTERSTATE AT HIGHWAY SPEED AND IN AFTERNOON RUSH HOUR TRAFFIC. THE THIRD TIME AN OBD II DTC WAS ISSUED. UPON ARRIVAL HOME I SCANNED THE CODE AND IT WAS P2112 THROTTLE BODY STUCK CLOSED. *TR
Electrical system, Engine, Fuel/propulsion system, Jun 14, 2013
MY VEHICLE IS A 2010 FORD ESCAPE 6 CYC WITH 4 WD. THIS WAS A NEW VEHICLE PURCHASED IN EARLY 2010 AS IT HAD 4.7 MILES ON IT WHEN PURCHASED AND I PUT MOST OF THOSE MILES ON IT DURING THE TEST DRIVE. WHEN TRAVELING AT HIGHWAY SPEED RECENTLY IN HEAVY TRAFFIC THE VEHICLE SUDDENLY LOST ALL ABILITY TO ACCELERATE. IT WAS AS IF THERE WAS NO GAS PEDAL IN THE VEHICLE AT ALL. NO SHUDDERING, OR CHUGGING AFTER THIS OCCURRED AND ABSOLUTELY NO WARNING AT ALL BEFORE IT OCCURRED. IT WAS EXTREMELY LUCKY THAT NO ONE WAS INJURED AS I ATTEMPTED TO MAKE MY WAY ACROSS 4 LANES OF TRAFFIC TO THE SHOULDER. THE VEHICLE NEVER SHUT OFF WHEN THIS OCCURRED. I THEN TURNED THE VEHICLE OFF, WAITED, AND THEN RESTARTED AND IT SEEMED TO RUN FINE. I TOOK IT TO THE FORD DEALERSHIP WHERE IT WAS PURCHASED TO ASSESS THE SITUATION. I WAS TOLD THE BATTERY WAS BAD WHICH THEY REPLACED. I QUESTIONED AS TO HOW A BATTERY COULD CAUSE THIS TYPE OF PROBLEM AS I UNDERSTAND SOME OF THE VEHICLE MECHANICS AND MY RESEARCH SHOWED THAT IT WAS MORE THAN LIKELY A THROTTLE BODY ISSUE AND I WAS ASSURED THAT BATTERY WAS MOST CERTAINLY THE ISSUE DUE TO THE COMPLEX NATURE OF VEHICLES TODAY AND THEIR ON BOARD COMPUTERS. WHEN THE BATTERY WAS REPLACED MY WIFE PICKED UP THE VEHICLE AND HAD JUST ENTERED THE INTERSTATE WHEN AT HIGHWAY SPEED THE SAME EXACT PROBLEM OCCURRED WHERE AN ACCIDENT WAS ALMOST CAUSED BY HER EFFORTS TO EXIT THE ROAD. AGAIN NO WARNING. WHEN IT WAS RESTARTED IT WAS DRIVEN BACK TO THE DEALERSHIP. TODAY, IT WAS CONFIRMED BY THE FORD DEALERSHIP THAT IN FACT IT WAS THE THROTTLE BODY ISSUE THAT MY RESEARCH HAD SHOW IT TO BE, AND MORE SO, THE PART, WHICH IS SOMEHOW NOT A SAFETY RECALLED ITEM BY THE NHTSA, IS ON BACK-ORDER BY FORD BECAUSE OF THE SHEAR NUMBER OF THESE PARTS GOING BAD AND NEEDING TO BE REPLACED IN SO MANY VEHICLES. I NOW OWN A VEHICLE THAT CANNOT BE OPERATED SAFELY WITHOUT A SAFETY RECALL. *TR
Vehicle speed control, Jun 14, 2013
TL* THE CONTACT OWNS A 2007 FORD ESCAPE. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED AS THE VEHICLE LOST POWER AND WOULD NOT ACCELERATE OVER 2 MPH. THE CONTACT STATED THAT THE FAILURE HAPPENED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER DETERMINED THE THROTTLE BODY NEEDED TO BE REPLACED. THE DEALER STATED THE REPAIR WOULD TAKE 1.5 WEEKS BECAUSE THE PART NEEDED TO COMPLETE THE REPAIR WAS ON BACK ORDER. THE FAILURE AND CURRENT MILEAGES WERE 39,000. *TR
Power train, Electrical system, Vehicle speed control, Jun 14, 2013
I WAS DRIVING ABOUT 40MPH AND MY ESCAPE ALL OF SUDDEN LOST POWER. THE VEHICLE STAYED RUNNING BUT IT WOULD NOT DRIVE FORWARD. THE TRAFFIC WAS LIGHT, SO I WAS ABLE TO PULL OVER WITH MY FLASHERS ON AND STOP. HAD THE TRAFFIC BEEN IN RUSH HOUR THERE COULD HAVE BEEN A MAJOR ACCIDENT. I TRIED TO PUT THE VEHICLE IN REVERSE AND DRIVE AND IT WOULDN'T DO ANYTHING, BUT THE ENGINE STAYED RUNNING AND THE "WRENCH WARNING LIGHT" APPEARED ON THE DASH. I THEN TURNED THE VEHICLE OFF AND WAITED A FEW MINUTES AND STARTED IN UP AGAIN. EVERYTHING THEN RAN FINE. I TOOK THE ESCAPE TO THE FORD DEALER WHERE THEY FOUND OUT THAT THE POWER FAILURE DID OCCUR IN THE THROTTLE BODY AIR INTAKE AND IT NEEDED TO BE REPLACED. THEY ALSO INFORMED ME THAT THEY HAD ANOTHER ESCAPE THAT WAS NEEDING TO BE WORKED ON WITH THE SAME PROBLEM AND PARTS WERE ON BACKORDER AND IT WOULD BE A FEW WEEKS BEFORE MINE WOULD BE FIXED. *TR
Vehicle speed control, Fuel/propulsion system, Jun 14, 2013
WIFE WAS DRIVING HOME AND HER VEHICLE STALLED. SHE WAS ABLE TO GET OUT OF TRAFFIC AND INTO A PARKING LOT, WHERE SHE HAD HER CAR TOWED TO THE NEAREST DEALER. DEALER TOLD HER THE ISSUE WAS WITH THE THROTTLE BODY. *TR
Power train, Fuel/propulsion system, Jun 14, 2013
WHILE DRIVING 70 MPH DOWN INTERSTATE MY 2010 ESCAPE SUDDENLY LOST ALL POWER WITHOUT WARNING. THE WRENCH LIGHT ON THE DASH CAME ON, THE GAS PEDAL WAS NON-RESPONSIVE AND THE ENGINE IDLED EXTREMELY ROUGH AT A LOW RPM. LUCKILY I WAS ABLE TO GET TO THE SIDE OF THE ROAD - NEARLY CAUSED AN ACCIDENT. UNSURE WHAT TO DO I LOOKED IN THE MANUAL AND SAW THAT THE WRENCH LIGHT MEANT POWERTRAIN FAILURE AND IT ADVISED TO CONTACT DEALER. I HAD SHUT THE CAR OFF, BUT DECIDED TO TRY AND MOVE IT FARTHER OFF THE ROAD SO I STARTED IT AGAIN. THE LIGHT WAS NO LONGER ON AND THE ENGINE WAS RUNNING SMOOTHLY. I DECIDED TO ATTEMPT TO GET CLOSER TO HOME AND DROVE ABOUT 5 MILES BEFORE IT HAPPENED AGAIN. I WAS IN THE RIGHT HAND LANE, SO I WAS ABLE TO PULL RIGHT OFF THE ROAD. THIS INCIDENT HAPPENED TWO MORE TIME DURING A 20 MILE TRIP. THIS IS AN EXTREMELY DANGEROUS ISSUE. I COULD HAVE CAUSED A HORRIBLE ACCIDENT TONIGHT AND THERE IS NO WARNING THAT THIS IS GOING TO HAPPEN. BY THE SOUND OF IT THE THROTTLE BODY IS ON NATIONAL BACKORDER. I HOPE FORD STEPS UP AND TAKES CARE OF THIS HUGE SAFETY HAZARD. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Jun 13, 2013
TWO WEEKS AGO I PUT GAS IN MY ESCAPE AND THE MILEAGE TO E READER DID NOT GO UP AFTER I FINISHED PUMPING THE GAS LIKE IT NORMALLY DOES. SO I PUSHED THE VAPOR RELEASE LOCK IN THE GAS CAP, AND IT WENT UP TO WHERE THE READER SHOULD HAVE BEEN, WHICH IM NOT SURE IF THAT IS VALID TO THE ISSUE I AM HAVING WITH MY ESCAPE BUT I JUST THOUGHT I WOULD INCLUDE THIS JUST IN CASE. ANYWAY, LATER THAT NIGHT ON MY WAY HOME FROM THE GAS STATION IS WHEN I HAD MY FIRST INCIDENT WITH THE GAS PEDAL NOT WORKING. I WAS ACCELERATING UP A SMALL INCLINE AND THEN STARTING LOSING POWER AND SPEED. SO I PULLED OVER AND PUT MY CAR IN PARK AND IT WAS SPUTTERING SO I TURNED MY CAR OFF, WAITED A FEW SECONDS AND TURNED IT BACK ON. WHEN I TURNED IT BACK ON I TRIED TO PUSH THE GAS PEDAL TO SEE IF MY CAR WOULD MOVE AND IT WORKED FINE, AND I HAD NO ISSUES WITH IT UNTIL TODAY. WHICH LIKE I SAID HAS BEEN ABOUT TWO WEEKS SINCE THAT FIRST INCIDENT. THEN THIS MORNING WHEN I WAS ON MY WAY TO WORK, IT HAPPENED AGAIN. I WAS ACCELERATING UP A SMALL INCLINE AND STARTED TO LOSE POWER AND SPEED, SO I PULLED OVER TURNED MY CAR OFF AND IT WORKED, I GOT ABOUT 2 MILES UNTIL IT DID IT AGAIN. SO I JUST PULLED OVER TURNED IT OFF AND BACK ON AND TOOK OFF AGAIN. IT PROBABLY STOPPED WORKING ABOUT 30 MORE TIMES WITHIN A 3 MILE TRIP, AND I FINALLY GAVE UP AND CALLED A TOW TRUCK TO TAKE IT TO MY DEALERSHIP WHERE I PURCHASED THE CAR WHERE THEY THEN TOLD ME THAT IT WAS THE THROTTLE BODY ACTUATOR. *TR
Power train, Engine, Fuel/propulsion system, Jun 13, 2013
I WAS TRAVELING AT HIGHWAY SPEED, 60 MPH, WHEN THE ENGINE SUDDENLY LOST POWER AND I HAD TO COAST TO THE SIDE OF THE ROAD. THE WARNING INDICATING A PROBLEM WITH THE THROTTLE CONTROL/POWERTRAIN CAME ON. I TURNED THE MOTOR OFF AND RESTARTED THE ENGINE, THE LIGHT WENT OFF, AND I PROCEEDED TO WORK WITHOUT FURTHER INCIDENT. AFTER RESEARCHING ON THE INTERNET AND TALKING TO MY DEALER, I WAS TOLD IT WAS A DEFECTIVE THROTTLE BODY PART AND IS ON "NATIONAL BACK ORDER" AND WILL BE AT LEAST 2 WEEKS BEFORE THEY CAN GET THE PART IN. ON THE SAME DAY, ON THE DRIVE FROM HOME FROM WORK, THE EXACT SAME PROBLEM HAPPENED, BUT THIS TIME AT ABOUT 35 MPH IN TRAFFIC. FORTUNATELY NO ONE WAS RIGHT ON MY BUMPER AT THE TIME. THERE IS ABSOLUTELY NO WARNING WHEN THIS HAPPENS, IT JUST SUDDENLY LOSES POWER. *TR
Power train, Fuel/propulsion system, Jun 13, 2013
DURING HIGHWAY DRIVING AT APPROXIMATELY 40 MPH THE VEHICLE SUDDENLY LOST ACCELERATION, STALLING, AND THE THROTTLE/POWER TRAIN INDICATOR LIGHT CAME ON. I WAS FORCED TO PULL OVER ON THE SIDE ON THE ROAD, TURN OFF THE VEHICLE AND RESTART. THE CARE DROVE FOR APPROXIMATELY 3 MORE MILES AND THEN THE ISSUE RECURRED. I IMMEDIATELY PROCEEDED TO MY LOCAL DEALERSHIP (DEALERSHIP WHERE VEHICLE WAS PURCHASED). DURING THAT TRIP, THE "CHECK ENGINE" LIGHT CAME ON. I WAS ADVISED BY THE SERVICE TECHNICIAN THAT THIS WAS DUE TO A FAULTY/FAILED THROTTLE BODY BUT THAT THE PARTS WERE ON BACK ORDER INDEFINITELY WITH NO WORD FROM FORD AS TO WHEN THEY WOULD BE AVAILABLE. I WAS ADVISED TO CONTINUE TO DRIVE THE VEHICLE IN ITS CURRENT STATE UNTIL SUCH TIME AS THE PART WAS AVAILABLE. *TR
Power train, Vehicle speed control, Jun 13, 2013
DRIVING ON THE INTERSTATE AT 60 MPH, VEHICLE WITHOUT WARNING IS UNABLE TO ACCELERATE WHILE ATTEMPTING TO CHANGE LANES. AGAIN ON 6/12, ACCELERATED FROM A STOP LIGHT, WITHOUT WARNING THE CAR IS UNABLE TO CONTINUE TO ACCELERATE AND STOPS IN THE MIDDLE OF AN INTERSECTION DURING RUSH HOUR TRAFFIC. TURNED CAR OFF, TURNED IT BACK ON AGAIN, WAS ABLE TO GET OUT OF THE INTERSECTION AND PULL OVER TO THE RIGHT HAND LANE BEFORE IT STOPPED ACCELERATING AGAIN. VEHICLE WAS TOWED TO FORD DEALERSHIP THEY FOUND THAT THE THROTTLE BODY NEEDED TO BE REPLACED. *TR
Vehicle speed control, Fuel/propulsion system, Jun 13, 2013
VEHICLE SURGES AND THEN DIES WHEN STOPPING AT A RED LIGHT OR STOP SIGN. VEHICLE WILL INSTANTLY RESTART AFTER PLACING IT IN PARK. AFTER FIRST INCIDENT VEHICLE HAS CONSTANTLY GOTTEN WORSE. DEALER STATED THROTTLE BODY WAS DEFECTIVE AND ORDERED NEW PART WHICH IS ON BACK ORDER. UNABLE TO DRIVE THE CAR SINCE IT IS SUBJECT TO DIE AT ANYTIME. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Jun 13, 2013
VEHICLE SUDDENLY LOST POWER WHILE TRAVELING AT HIGHWAY SPEED. I WAS ABLE TO STEER TO THE SIDE OF THE ROAD AND STOP. VEHICLE RESTARTED AND HAD THE SAME ISSUE TWO MORE TIMES IN A 40 MILE TRIP. VEHICLE HAS CONTINUED TO HAVE THE SAME PROBLEM INTERMITTENTLY BOTH AT SURFACE STREET SPEED AND HIGHWAY SPEEDS. *TR
Power train, Engine, Jun 13, 2013
I TRAVELED APPROXIMATELY 2.5 MILES WHEN THE CAR STALLED, STOPPED OPERATING AND I HAD NO POWER TO THE DRIVE TRAIN. THE AIR CONDITIONER AND RADIO STILL WORKED SO I STILL HAD ELECTRICAL POWER. I WAS ABLE TO COAST TO A STOP BUT IT WAS DANGEROUS TRAFFIC. I TURNED EVERYTHING OFF AND THE CAR RESTARTED. IT WAS INITIALLY SLUGGISH BUT I TRAVELED THE NEXT 3 MILES HOME. DROVE IT TO DEALERSHIP. DEALER TEST DROVE IT AND IT STALLED AGAIN. DEALER ANALYZED IT AND SAID THE CAR HAD A BAD THROTTLE BODY. NEW PART WILL TAKE A MONTH TO GET AND I CAN'T DRIVE CAR. *TR
Fuel/propulsion system, Jun 13, 2013
VEHICLE STALLED SEVERAL TIMES WHILE IN THE PROCESS OF MAKING TURNS. *TR
Other or unspecified, Jun 12, 2013
I STARTED MY CAR FROM A PARKING SPOT AND BEGAN TO CLIMB A SMALL HILL. THE CAR SPUTTERED, SURGED FORWARD AND WOULD NOT ACCELERATE. I PULLED OVER, SWITCHED OFF THE IGNITION AND WAITED A FEW MOMENTS. I RESTARTED THE CAR, BEGAN TO MOVE FORWARD AGAIN AND THE SAME THING HAPPENED, SPUTTERING, SURGING FORWARD, NO ACCELERATION. I PULLED OVER, TURNED THE CAR OFF, NOTICING THAT THE DASH HAD A WRENCH WARNING LIGHT LIT. I CALLED AAA FOR A TOW. IT WAS TAKEN TO THE CLOSEST FORD DEALERSHIP, JOEL CONFER FORD IN BELLEFONTE, PA. IT WAS AFTER CLOSING TIME SO I WASN'T ABLE TO TALK TO THE SERVICE DEPARTMENT UNTIL THE FOLLOWING DAY. I WAS INFORMED THAT THE CAR NEEDED A PART CALLED A THROTTLE BODY, BUT THEY HAD NONE IN STOCK. I HAD SEVERAL PHONE CONVERSATIONS WITH THE SERVICE WRITER, OVER THE NEXT SEVERAL DAYS, AND WAS TOLD THE PART WAS NOT AVAILABLE NATIONWIDE AND WOULD HAVE TO BE "MANUFACTURED" AND WOULD BE QUALITY CONTROL TESTED, AND THIS MAY TAKE SOME TIME. IT HAS BEEN EIGHT DAYS THAT MY 2010 FORD ESCAPE HAS BEEN AT THE DEALER FOR REPAIR. TODAY, 6/12/12, I WAS TOLD THAT THIS IS A PART THAT IS IN HIGH DEMAND, AND ONCE THEY ARE "MANUFACTURED", WOULD BE DISTRIBUTED ON A FIRST COME, FIRST SERVED BASIS (I DON'T KNOW HOW THAT IS DETERMINED). I SEARCHED THE INTERNET TODAY AND COME TO FIND OUT THAT THIS HAS BEEN AN ONGOING ISSUE AND THE NHTSA HAS LAUNCHED AN INVESTIGATION. IN ORDER TO BRING THIS MATTER TO FORD'S ATTENTION SO THAT A RECALL COULD BE ISSUED, I WAS TO FILE THIS COMPLAINT. I BOUGHT MY CAR BRAND NEW WITH 10 MILES ON IT AND IT WAS OVER $30K DOLLARS. I BOUGHT AN EXTENDED WARRANTY AND I SO THANKFUL I DID - THIS WILL BE CHARGED TO MY DEDUCTIBLE $100. THIS IS UNACCEPTABLE FOR FORD TO TURN THEIR BACKS ON CONSUMERS AND FAIL TO ADMIT THERE IS A PROBLEM THAT NEEDS TO BE FIXED, BEFORE SOMEONE GETS SERIOUSLY INJURED. FAILED COMPONENT: ELECTRONIC THROTTLE BODY.
Fuel system, Gasoline, Vehicle speed control, Jun 12, 2013
IT WAS TAKEN TO DEALERSHIP FOR REPAIR AND I WAS TOLD THEY HAVE ZERO THROTTLE BODIES FOR THIS CAR FOR 4 TO 6 MONTHS MAYBE LONGER. AND IN RESEARCHING THIS THERE ARE ALOT OF PEOPLE WITH THE SAME PROBLEM I'M HAVING AND THEY DON'T SEEM TO CARE ABOUT RESOLVING THE ISSUE. JUST KEEP MAKING YOUR PAYMENTS ON THE CAR AND RENT YOU ANOTHER SO YOU CAN GET BACK AND FORTH TO WORK TO PAY FOR IT. EVEN THO I HAVE WARRANTY COVERAGE STILL CANNOT GET A LOANER CAR TILL THEY CAN GET THE PARTS TO FIX THIS THING. *TR
Engine, Jun 12, 2013
WHEN DRIVING DOWN THE ROAD MY ESCAPE WILL ALL OF A SUDDEN START TO SHUTTER. THE RPM WILL GO DOWN TO 1 AND THEN FLUCTUATE BETWEEN 1 AND 2. THE GAS PEDDLE WILL NOT RESPOND. THE ENGINE LIGHT AND SMALL WRENCH LIGHT APPEAR ON THE DASH. I HAVE TO PULL OFF ON THE SIDE OF THE ROAD AND SHUT IT OFF. SOMETIMES IT WOULD CRANK BACK UP WITH NO MORE PROBLEMS FOR A FEW DAYS OR WEEKS. BUT OTHER TIMES THE CAR WILL ONLY TRAVEL A FEW YARDS BEFORE DOING IT AGAIN. I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID THEY COULDN'T DO ANYTHING WITH A LIGHT ON. FINALLY IT HAPPENED ONE DAY WHEN I WAS CLOSE TO THE DEALERSHIP. THEY RAN A DIAGNOSTIC TEST AND SAID MY THROTTLE BODY WAS DIRTY. THEY CHARGED ME $406 TO "CLEAN" IT. THE NEXT DAY AFTER PULLING INTO THE PARKING LOT WHILE IN PARK IT STARTED DOING THE SHUTTER THING AGAIN. I TOOK IT STRAIGHT BACK AND WITHOUT A LIGHT ON THE DASH THEY COULDN'T TELL ME WHAT WAS WRONG. IT DID THIS 4 MORE TIMES UNTIL MY FIANCE' AND I WERE ON THE INTERSTATE GOING 75 AND IT DID IT AND JERKED SO BADLY WE ALMOST WRECKED. HIS FATHER HAD A DIAGNOSTIC CODE READER TO HOOK UP TO CARS AND THE CODES CAME BACK AS THE THROTTLE BODY DOOR WAS JAMMED OPEN AND THE OTHER CODE SAID IT WAS JAMMED OPEN AT THE SAME TIME? WE TOOK IT BACK TO THE FORD DEALERSHIP AND THEY SAID A TON OF PEOPLE WERE HAVING THE SAME ISSUE BUT TO CLEAN IT AGAIN. WE SAID NO BECAUSE THAT DIDN'T SOLVE THE PROBLEM LAST TIME. INSTEAD WE WANTED TO BUY A NEW THROTTLE BODY. THE DEALER SAID IT IS ON NATIONAL BACK ORDER BECAUSE EVERYONE IS HAVING HUGE PROBLEMS WITH THROTTLE BODY PARTS SO WE WOULD HAVE TO TOUGH IT OUT UNTIL SOME CAME AVAILABLE. LUCKILY MY FIANCE CALLED ANOTHER DEALER WHO HAPPENED TO HAVE ONE THAT THEY EMERGENCY ORDERED FOR SOMEONE ELSE. ONCE WE HAVE THAT ONE INSTALLED WE WILL BE OUT ABOUT 1000 FOR SOMETHING ON A CAR THAT IS NOT OLD AND VERY WELL TAKEN CARE OF. I WILL NEVER BUY FORD AGAIN. *TR
Fuel system, Gasoline, Power train, Jun 12, 2013
THIS FIRST STARTED SEVERAL WEEKS ONE DAY AFTER FILLING UP MY CAR ALL OF SUDDEN IT WOULD NOT GO. I PULLED OVER BARELY MISSING BEING HIT. I TURNED THE CAR OFF FOR A FEW MINUTES AND IT WOULD START UP AND I COULD GO. THIS DIDN'T HAPPEN AGAIN FOR A COUPLE OF WEEKS. THE NEXT TIME I WAS LOW ON GAS. IT HAPPENED TWO MORE TIMES. I KEPT THINKING I HAD BAD GAS. THEN LAST SATURDAY I WAS OUT SHOPPING AND IT HAPPENED NUMEROUS TIMES. I WAS SO SCARED BY THE TIME I WENT HOME I WAS A NERVOUS WRECK. I CAN'T TELL YOU HOW MANY TIMES I WAS ALMOST HIT. EVEN THE MORNING I TOOK IT INTO THE CAR DEALER IT DIED FOUR TIMES ON THE WAY. MY CAR ACTED JUST LIKE THE SITUATIONS IN YOUR ARTICLE. NOW THE DEALERSHIP AT FORD IS MAKING ME RENT A CAR. I CAN'T DRIVE MINE. FORD IS SAYING THEY DON'T KNOW IF IT IS A WEEK OR A MONTH BEFORE THEY GET THESE PARTS IN. THEY CAN'T FIX MY CAR BECAUSE THERE IS SUCH A BIG BACK ORDER FOR THIS PART. SOMEBODY NEEDS TO GET THESE MOTELS RECALLED AND GET THEM FIXED. *TR
Vehicle speed control, Fuel/propulsion system, Jun 12, 2013
WHILE MAKING LEFT HAND TURN VEHICLE ABRUPTLY STALLED, YELLOW WARNING LIGHT SHOWED FAULT WITH POWERTRAIN. VEHICLE WAS TOWED TO DEALER ON 6/10/2013 STILL WAITING FOR THROTTLE BODY ASSEMBLY THREE DAYS. *TR
Power train, Engine, Jun 12, 2013
CAR CUT OFF WHILE DRIVING. FORD DEALER SAID IT IS THE THROTTLE BODY. WILL TAKE 4 TO 5 WEEKS TO RECEIVE THE REPLACEMENT PART. *TR
Power train, Jun 12, 2013
1ST TIME: AT TRAFFIC LIGHT MAKING A LEFT. LIGHT CHANGED, HIT THE GAS, CAR WENT FORWARDS THEN LOST POWER, BRAKES AND STEERING WORKED HAD TO COAST THROUGH THE LIGHT TO THE SHOULDER, IDLING ROUGH. WRENCH SYMBOL ON DASH WAS LIT. TURNED CAR OFF, CHECKED MANUAL, WRENCH SYMBOL NOT IN MANUAL. TURNED CAR BACK ON AND RAN FINE. 2ND TIME, 300 MILES LATER. DRIVING WHEN THE CAR LOST POWER, DROPPED TO IDLE WHILE DRIVING, BRAKES AND STEERING WORKED. COASTED TO SIDE OF THE ROAD, WRENCH SYMBOL WAS LIT ON THE DASH. IDLING ROUGH. RAN A VEHICLE HEALTH REPORT AND IT SHOWED: URGENT POWERTRAIN MALFUNCTION / REDUCED POWER TURNED OFF CAR, LET SIT FOR A MINUTE, RESTARTED AND DROVE FINE. TOOK CAR TO DEALERS, STATES ITS THE THROTTLE BODY, ON NATIONAL BACKORDER WITH NO IDEA ON AVAILABILITY. *TR
Power train, Jun 12, 2013
WHILE DRIVING ON THE EXPRESSWAY I SUDDENLY LOST ACCELERATION, BEGAN TO LOSE SPEED AND NOTICED THE WRENCH LIGHT ON THE DASHBOARD CAME ON. I HAD TO PULL OVER ONTO THE SHOULDER WHILE SEMI TRUCKS AND CARS BLEW PAST ME. AS I WAS TRYING TO CONTACT ROADSIDE ASSISTANCE, I RESTARTED THE CAR AND NOTICED THE WRENCH LIGHT WAS GONE. I WAS THEN ABLE TO GET BACK ON THE ROAD AND CONTINUED TO MY DESTINATION WITHOUT FURTHER INCIDENT. I TOOK MY CAR INTO A CERTIFIED FORD DEALERSHIP FOR SERVICE AND THEY ADVISED THEY FOUND NOTHING WRONG WITH THE VEHICLE AND LOCATED NO STORED CODES IN THE COMPUTER. YESTERDAY ON 06/11/2013 THE SAME THING HAPPENED AGAIN WHILE I WAS ON THE EXPRESSWAY. I HAD TO GET ON THE SHOULDER WAIT A FEW MINUTES AND RESTART THE CAR. BOTH TIMES I WAS SO GRATEFUL MY 19 MONTH WAS NOT IN THE CAR WITH ME WHICH IS UNUSUAL. I PLAN ON TAKING IT AGAIN TO HAVE IT CHECKED OUT BUT I'M ANTICIPATING THE SAME RESPONSE. *TR