2011 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,316 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Escape model years with reports.
Of the 2011 reports, 38 involved a crash and 7 involved a fire. 38 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
Representative owner complaints
1,316 reports, newest first.
Fuel/propulsion system, Aug 22, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN LOCAL FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/26/17*LJ UPDATED 10/30/2017*JS
Fuel/propulsion system, Aug 21, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BURDOICK FORD LOCATED AT 3004 NEW YORK 49 CENTRAL SQUARE, NY 13036 315-668-7102). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Aug 16, 2017
AFTER A 2.5 HOUR OUT OF TOWN TRIP, ONCE I CAME INTO TOWN AND SLOWED DOWN TO THE SPEED LIMIT, THE STEERING WHEEL GOT VERY HARD AND I HAD A HARD TIME CONTROLLING THE VEHICLE AT LOW SPEEDS WHILE DRIVING ON CITY STREETS. BECAUSE THE STEERING WHEEL WAS HARD, MANEUVERING THE VEHICLE FOR TURNS OR CHANGING LANES WAS VERY DIFFICULT AND REQUIRE THE USE OF EXCESSIVE FORCE. AFTER REACHING MY DESTINATION I POWERED THE VEHICLE OFF; WHEN I POWERED IT BACK ON EVERYTHING WAS BACK TO NORMAL. THERE WERE NO SERVICE ENGINE LIGHTS THAT CAME ON TO INDICATE ANY PROBLEM OTHER THAN THE STEERING WHEEL GETTING VERY HARD AT LOW SPEED. I FOUND A RECALL ONLINE FOR 2011 FORD ESCAPES INVOLVING THE ELECTRONIC POWER STEERING BUT WHEN I PROVIDED MY VIN NUMBER TO THE DEALERSHIP THEY STATED THE RECALL DID NOT APPLY TO ME. I FEEL THAT THIS SAFETY RECALL DOES IN FACT APPLY TO MY VEHICLE BUT WAS OVERLOOKED FOR SOME REASON. RECALL NUMBER IS 14S05.
Fuel/propulsion system, Aug 16, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO HENNESSY FORD (5675 PEACHTREE INDUSTRIAL BLVD, ATLANTA, GA 30341) WHERE THEY CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/propulsion system, Aug 15, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) APPROXIMATELY EIGHT MONTHS AGO. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE THE VEHICLE WAS PARKED, A STRONG FUEL ODOR WAS DETECTED COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AUTONATION FORD VALENCIA (23920 CREEKSIDE RD, VALENCIA, CA 91355 (661) 382-4700) WHERE A FUEL LEAK WAS DISCOVERED. THE CONTACT WAS INFORMED BY THE DEALER THAT SHE WOULD HAVE TO PAY FOR DIAGNOSTIC TESTING AND FOR THE REPAIRS. THE CONTACT INFORMED THE DEALER THAT SHE HAD RECEIVED A RECALL NOTICE FOR A FUEL LEAK. THE DEALER REPLIED THAT THE LETTER WAS AN ADVANCE NOTICE AND THE RECALL HAD NOT BEEN ISSUED BY THE MANUFACTURER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/propulsion system, Aug 7, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT NOTICED AN ABNORMAL FUEL ODOR IN THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE PUNDMANN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/propulsion system, Aug 7, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT NOTICED A FUEL ODOR WHENEVER THE FUEL TANK WAS FILLED. THE CONTACT CALLED THE JENSEN FORD DEALER AT 641-753-550 WHO INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE OVER A YEAR AGO AND INFORMED THE CONTACT THAT THE PARTS WOULD BE PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 26,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Engine, Aug 7, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE STARTING THE VEHICLE, THE ENGINE INDEPENDENTLY REVVED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (NORRIS FORD, 901 MERRITT BLVD, BALTIMORE, MD 21222) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY FAILED AND THE POWER TRAIN CONTROL MODULE NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Steering, Suspension, Fuel/propulsion system, Aug 5, 2017
RIGHT NOW THE FUEL POMP STOP WORKING AND THE CAR TURNS OFF AND THEN AFTER A WHILE TURNS ON AGAIN. IT WAS ON A LOCAL STREET.
Fuel/propulsion system, Aug 3, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT HE SMELLED FUEL THROUGHOUT THE VEHICLE IMMEDIATELY AFTER FUELING. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. ..UPDATED 10/25/17 *BF UPDATED 10/27/14*JS
Fuel/propulsion system, Aug 1, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (COLLEY FORD 1945 AUTO CENTRE DR, GLENDORA, CA 91740 (909) 592-4131) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Other or unspecified, Jul 28, 2017
THE LINK BETWEEN THE GAS PETAL AND ENGINE SOMETIMES STOPS WORKING! UPON PULLING ONTO A FOUR LANE HIGHWAY, THERE WAS NO GAS FEED AND SO I DRIFTED ONTO THE SHOULDER, TURNED THE IGNITION OFF, STARTED IT BACK UP AND IT WAS OK AGAIN. UNTIL THE NEXT TIME IT HAPPENED AGAIN! THIS I S VERY DANGEROUS AND I SHOULD NOT HAVE TO PAY FOR THIS FIX! THE CAR HAS ONLY 31,000 MILES ON IT.
Fuel/propulsion system, Jul 28, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE JOE COOPER FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jul 28, 2017, crash
TL* THE CONTACT OWNED A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING OPERATED ON WET ROAD CONDITIONS, IT HYDROPLANED AND THE CONTACT LOST CONTROL OF THE VEHICLE. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER AND THE DEALER WERE NOT NOTIFIED OF THE FAILURE. THERE WERE NO INJURIES, WHICH REQUIRED MEDICAL ATTENTION. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. THE VIN WAS NOT PROVIDED. UPDATED 10/31/17*LJ UPDATED 10/31/2017*JS
Fuel/propulsion system, Jul 26, 2017
DEFECTIVE THROTTLE BODY. CAR DIED REPEATEDLY WHEN TRYING TO DRIVE. HAD TO HAVE CAR TOWED. FORD REFUSES TO REIMBURSE ME FOR TOWING AND I THINK THEY SHOULD DO SO.
Fuel/propulsion system, Jul 26, 2017
MY ESCAPE HAS FORD RECALL #16S41 ON IT. I BEGAN TO SMELL A STRONG GASOLINE SMELL AROUND MY CAR. I TOOK IT INTO MY LOCAL DEALERSHIP FOR REPAIRS AND IT WAS DIAGNOSED WITH THE RECALL ISSUE. EVEN THOUGH THIS RECALL HAS BEEN IN PLACE SINCE NOV/DEC OF 2016 THERE IS STILL NO PART TO REPAIR IT 8 MONTHS LATER. THE DEALERSHIP SAID THEY WERE GOING TO REPLACE IT WITH A PART THAT HAS THE SAME DEFECT/RECALL. I DO NOT FEEL COMFORTABLE WITH THIS. THERE IS AN INCREASED RISK OF FIRE DUE TO FUEL LEAK. THIS TIME I COULD SMELL GAS. WILL I NEXT TIME? WHAT IF THE CAR HAD BEEN PARKED IN THE GARAGE WHERE FUMES COULD BUILD UP AND SOMETHING SPARKED AND OUR WHOLE HOUSE EXPLODED. I CANNOT CONTINUE TO PUT MYSELF, MY CHILDREN AND FRIENDS AND FAMILY (INCLUDING OTHER CHILDREN) IN MY CAR WHEN I DO NOT FEEL THAT IT IS SAFE AND FORD CANNOT CERTIFY THAT IT IS SAFE. THEY DO NOT HAVE A DATE FOR WHEN THE REPLACEMENT PART WILL BE AVAILABLE AND THEY REFUSE TO GIVE ME A RENTAL OR LOANER VEHICLE. THEY ARE REPORTING THAT THERE HAVE BEEN NO INJURIES OR FATALITIES TO DATE DUE TO THIS RECALL. ARE THEY WAITING FOR THAT TO HAPPEN BEFORE THEY PROTECT CONSUMERS? ARE THERE NOT LIMITS TO THE AMOUNT OF TIME THEY HAVE TO REMEDY AND DANGEROUS SAFETY RECALL? I ALSO FIND IT INTERESTING THAT THIS RECALL WENT INTO EFFECT IN DECEMBER OF 2016 WHICH IS PRETTY MUCH THE EXACT TIME THAT ALL OF THOSE VEHICLES 5 YEAR WARRANTIES WOULD BE EXPIRED. COINCIDENCE?
Engine, Fuel/propulsion system, Jul 19, 2017
I WAS IN THE PROCESS OF TURNIG OFF OUR STREET AND DRIVING A SHORT DISTANE UP OUR DRIVEWAY TO PARK OUTSIDE OUR GARAGE WHEN MY VEHICLE LUNGED FORWARD INTO THE GARAGE DOING CONSIDERABLE DAMAGE TO THE CONTENTS AND STRUCTURE. I THEN BACKED THE VEHICLE OUT OF THE GARAGE TO AVOID FURTHER DAMAGE.SINCE I HAD THE DISTINCT IMPRESSION THAT THE ENGINE WAS OVERPOWERINHG THE BRAKES I DECIDED TO TURN THE IGNITION SWITCH OFF TO STOP THE VEHICLE. IT WAS THEN I DETERMINED THAT TONGUE OF THE BOAT TRAILER HAD SEVERED THE FILTER ON THE VEHICLE ENGINE SPURTING THE CONTENTS OF THE OIL SUMP ON THE DRIVEWAY AND THE TRAILER WAS IMPALED IN THE GRILL OF THE VEHICLE. IT WAS ALSO OBSERVED THAT THE TRAILER HAD PROPELLED THE HIGH PRESSURE WASHER STORED ALONGSIDE IT WHEN THE TRAILER WAS PULLED FROM THE GARAGE BY THE VEHICLE.07
Steering, Jul 13, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE STEERING WHEEL FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO ROBBERSON FORD LOCATED AT: 2100 NE 3RD BEND OR 97701 541 382 4521, WHERE IT WAS DIAGNOSED THAT THE STEERING PUMP, STEERING COLUMN, AND STEERING ANGLE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS 45,000.
Fuel/propulsion system, Jul 13, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LUGOFF FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/propulsion system, Jul 11, 2017
MANUFACTURER RECALL NUMBER16S41 NHTSA RECALL NUMBER16V777 SUMMARY ON CERTAIN VEHICLES, THE FUEL DELIVERY MODULE (FDM) MAY DEVELOP A CRACK IN THE VERTICAL PORTION OF THE FUEL SUPPLY PORT THAT COULD RESULT IN A FUEL LEAK. SAFETY RISK A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE MAY INCREASE THE RISK OF A FIRE. MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, RECALL STATUS RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE HAVE NOT BEEN NOTIFIED BY MANUFACTURE. DEALERSHIP HAS NOT BEEN CONTACTED. CONSUMER CONCERN: VEHICLE FIRE.
Fuel/propulsion system, Jul 10, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT).
Steering, Jul 10, 2017
COMPLAINED ABOUT STEERING COLUMN FOR 2011 FORD ESCAPE . I KEEP TELL PAGE FORD IN AZ . ABOUT MY PROBLEM WITH STEEING COLUMN . THEY NOT WILL TO HELP THE CUSTOMER ABOUT THERE PROBLEM WITH VEHICLE . IT HARD TO DRIVER I KEPT TELL THEM IT HARD TO DRIVER .
Fuel/propulsion system, Jul 5, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT: KOONS FORD, SECURITY BLVD, BATIMORE, MARYLAND, AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/29/17*LJ *CN THE CONSUMER STATED THE VEHICLE WAS TRADED IN.*JS
Fuel/propulsion system, Jul 3, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM); HOWEVER, THE REMEDY PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Jul 1, 2017
WHILE MAKING A TURN I LOST MY POWER STEERING CAUSING MY TO ALMOST HIT ANOTHER CAR HEAD ON. I WAS ABLE TO FORCE THE WHEEL TO TURN AND GET OFF THE ROAD. I TURNED THE CAR OFF AND WHEN I RESTARTED IT I WAS ABLE TO DRIVE WITH POWER STEERING AGAIN.