2011 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,316 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Escape model years with reports.
Of the 2011 reports, 38 involved a crash and 7 involved a fire. 38 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
Representative owner complaints
1,316 reports, newest first.
Vehicle speed control, Jun 26, 2017
DRIVING ON STREET AND ENGINE SHUT DOWN. RESTARTED ENGINE AND COULD NOT ACCELERATE TO MORE THAN 20 MPH. I PULLED OFF OF STREET AND SHUT ENGINE OFF FOR ABOUT A MINUTE. RESTARTED ENGINE AND EVERY THING WORKED FINE EXCEPT CHECK ENGINE LIGHT WAS ON AND CRUISE CONTROL WOULD NOT WORK.
Fuel/propulsion system, Jun 21, 2017
SINCE I PURCHASED MY VEHICLE (ORIGINAL OWNER) IN FEBRUARY, 2005 I WOULD SMELL GAS FUMES WHEN I FILLED MY TANK WITH FUEL. STARTED NOT FILLING TANK ALL THE WAY TO AVOID FUEL ODOR IN MY VEHICLE. RECEIVED SAFETY RECALL NOTICE 6S41/NHTSA RECALL 16V-777 IN DECEMBER, 2016 FOR FUEL DELIVERY MODULE. CONTACTED AUTONATION FORD DEALERSHIP IN FRISCO, TX AND WAS TOLD PART WAS NOT AVAILABLE. CONTACTED THEM AGAIN IN APRIL AND THEN JUNE, 2017. WAS TOLD, "PART NOT AVAILABLE". I EXPLAINED I SMELL A FUEL ODOR IN MY VEHICLE & THE RECALL LETTER FROM FORD STATES IF YOUR CAR EXHIBITS SYMPTOMS OF FUEL ODOR THEN IMMEDIATELY CONTACT DEALERSHIP FOR A SERVICE APPOINTMENT FOR DIAGNOSIS AND REPAIR RELATING TO THIS SAFETY RECALL. WAS TOLD, "PART NOT AVAILABLE". NOTHING DEALERSHIP CAN DO. I CONTACTED FORD CUSTOMER RELATIONS (866) 436-7332 ON 6/16/17 AND WAS GIVEN CASE # 12533821 BY RALPH. ONCE AGAIN CONTACTED AUTONATION IN FRISCO & WAS TOLD THEY DO NOT HAVE THE PART, THEREFORE, NOTHING CAN BE DONE. CALLED FORD CUSTOMER RELATIONS AGAIN AND THEN JENNIFER SAID, "NOTHING CAN BE DONE AT THIS TIME". FUEL ODOR IS STILL THERE IF I FILL UP MY FUEL TANK. VERY CONCERNEDI HAVE A LEAK BUT HAVE NOT NOTICED ANYTHING UNDER MY CAR ON GROUND.
Fuel/propulsion system, Jun 13, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE EMITTED A FUEL ODOR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE BELL FORD DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/propulsion system, Jun 6, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V777000 (FUEL/ PROPULSION SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER, SOUTHBAY FORD/LINCOLN IN HAWTHORNE, CALIFORNIA, CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Jun 6, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE KOONS DEALER (1051 EAST BROAD STREET FALLS CHURCH, VA 22044) CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT TO CALL THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Engine, Jun 3, 2017
THIS 2011 FORD ESCAPE IS MY SON'S CAR. WE BOUGHT THE CAR USED IN 2015. THE CAR CURRENTLY HAS 69,000 MILES. IN APRIL 2017 MY SON COMPLAINED OF THE CAR SURGING WHILE STOPPED AT A LIGHT. WE DROVE THE CAR THAT NIGHT AND COULD NOT GET IT TO DUPLICATE THIS ISSUE. A MONTH LATER HE CALLED ME AND STATED THE CAR SURGED AGAIN WHILE STOPPED IN A TURN LANE. HE MADE IT TO A SIDE STREET BUT WITHIN 50 YARDS THE CAR CAME TO A SCREECHING STOP. THE CAR WOULD NOT MOVE. ENDED UP WITH A SEIZED TRANSMISSION. WE REPLACED THE TRANSMISSION IN MAY 2017. WITHIN A WEEK THE CAR IS NOW BECOMING UNRESPONSIVE AND STILL SURGING WHILE STOPPED. HE HAS TO TURN THE CAR OFF AND BACK ON TO GAIN CONTROL OF THE CAR AGAIN. WHEN STOPPED THE CAR ENGINE IS SHUTTING DOWN. TODAY THE VEHICLE SURGED FORWARD WHILE AT A STOP. TODAY I RESEARCHED THIS PROBLEM ONLINE AND CAME ACROSS THE ELECTRONIC THROTTLE BODY ISSUE IN FORD ESCAPES INCLUDING THE 2011 MODEL. I FEEL THAT THIS ETB ISSUE WAS THE DIRECT CAUSE OF THE SEIZURE OF THE TRANSMISSION ON THIS CAR. I SPENT $2500 ON A NEW TRANSMISSION AND STILL HAVE AN ISSUE WITH THE CAR ACTING THE SAME WAS AS BEFORE. THIS IS A VERY DANGEROUS MALFUNCTION ON A CAR DRIVEN BY AN 18 YEAR OLD. HE COULD HAVE EASILY SURGED INTO ANOTHER CAR OR PEDESTRIAN. A RECALL WAS THE ONLY SOLUTION THE NHTSA SHOULD HAVE ACCEPTED FROM FORD ON THIS ISSUE. I WOULD LIKE TO BE REIMBURSED THE $2500 FOR THE NEW TRANSMISSION THAT THIS FAULTY PART HAS CAUSED.
Engine, May 30, 2017
WAS DRIVING VEHICLE ON EXIT RAMP FROM HIGHWAY TRAVELING AROUND 45 MPH WHEN ENGINE AND POWER SHUT OFF. I WAS ABLE TO STEER AND STOP THE CAR (POWER STEERING HAD SHUT OFF). RADIO REMAINED ON, BUT DASHBOARD DISPLAY WAS OFF. ONCE CAR WAS STOPPED, CAR RESTARTED IMMEDIATELY. SEVERAL SIMILAR REPORTS ABOUT FORD ESCAPES WITH THIS PROBLEM JUST WITHIN THE PAST FEW MONTH. VERY DANGEROUS PROBLEM AS NO WARNING LIGHTS AND AT HIGH SPEED. COULD BE RELATED TO ONGOING NHTSA INVESTIGATION (DP15-001) OPEN SINCE 2015 WITH NO RESOLUTION. NO PREVIOUS HISTORY OF PROBLEMS AND CAR WAS SERVICED LESS THAN ONE MONTH AGO.
Power train, May 22, 2017
WHILE DRIVING AT ABOUT 30 MPH, MY CAR JUST LOST POWER AND BEGAN COASTING. THE ONLY LIGHTS OR INDICATORS ON THE DASH WAS THE WRENCH SYMBOL. THE CAR WOULD START UP AGAIN AND RUN BUT IT REPEATED THE LOSS OF POWER SEVERAL TIMES...AT ANY SPEED, AT ANY TIME! (25-65MPH) TWICE ON THE HIGHWAY IN FAST TRAFFIC! WENT TO THE FORD DEALER BY ME AND THEY REPAIRED THE THROTTLE CONTROL/POWER TRAIN MODULE AT NO COST TO ME. APPARENTLY A RECALL WAS IN PLACE. THIS WAS A PARTICULAR PROBLEM WITH MANY FORD VEHICLES I FOUND OUT WHILE DOING RESEARCH! THIS WAS IN SEPT/OCT OF 2015 AND TODAY IT HAS HAPPENED TO ME AGAIN...TWICE IN ONE HOUR. (MAY 22, 2017) MY 2011 FORD ESCAPE V6 IS NOW BACK AT THE SAME DEALER. I AM BEING TOLD THAT I WILL HAVE TO PAY FOR ALL DIAGNOSTIC CHECKS AND THE LABOR AND PARTS. I SHOULD NOT HAVE TO BE DEALING WITH THIS SAME EXACT ISSUE ONLY 19 MONTHS LATER. I WAS TOLD THAT THE DEALERSHIP WAS BOOKED SOLID FOR TWO DAYS AND THEY COULD GET ME IN ON THE THIRD DAY. I AM SINGLE AND ON PARTIAL DISABILITY AND CANNOT AFFORD A HUGE BILL FOR THE CAR OR TO MISS WORK. CERTAINLY NOT WITH SOMETHING THAT I DID NOT CAUSE. THIS IS THE SECOND TIME WITH THE EXACT SAME ISSUE! I HAVE ALL OF THE NECESSARY MAINTENANCE DONE ON MY VEHICLE AND TAKE EXCELLENT CARE OF IT. IF NEED BE, THE DEALER HAS ALL OF MY ORIGINAL INFORMATION ON THE WORK AND REPAIRS AND THEY HAVE MY VEHICLE NOW AND I AM HOPING THAT THEY WILL GET TO LOOK AT IT TODAY. THEY SAID THAT I COULD RENT A CAR TOO! ONLY $30 A DAY! NOT! PLEASE HELP! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Vehicle speed control, May 16, 2017
THE THROTTLE BODY OF MY FORD ESCAPE 2011 SEEMS TO BE MALFUNCTIONING, SINCE IT HAS A DRIVE BY WIRE SYSTEM, I WANT TO COMPLAIN ABOUT THE DEFECTS FORD CARS HAVE BEEN HAVING SURROUNDING ITS THROTTLE FUNCTIONALITY. WHENEVER I AM ACCELERATING FROM A STOP LIGHT OR ON THE HIGHWAY, THE CAR JUMPS FORWARD AND STARTS TO SHAKE, AND THEN SIMPLY DOES NOT ACCELERATE. IT HAPPENS SPORADICALLY, AND AFTER AN INSPECTION FROM A MECHANIC, IT'S SHOWING THAT THE THROTTLE BODY IS MALFUNCTIONING, AND THE CODES SHOWING THAT IT IS SIMULTANEOUSLY OPEN AND CLOSED. IT IS AN ISSUE THAT FORD VEHICLES UP TO 2012 SEEMED TO HAVE BEEN GETTING. I HAVE EXPERIENCED THIS ISSUE SINCE 50,000 MILES ON THE CAR OF 2 YEARS AGO, AND IT'S BEEN HAPPENING SPORADICALLY, MAYBE ONCE A MONTH, OR ONCE EVERY 10 MINUTES.
Power train, May 16, 2017
I WAS DRIVING 50 MPH AND THE CAR STALLED WITH NOT WARNING. THE "WRENCH LIGHT" OR THROTTLE BODY/POWERTRAIN LIGHT CAME ON. I COASTED TO A PERSON'S DRIVEWAY AS THERE WAS NO SHOULDER TO PULL OFF TO. I TURNED OFF THE CAR AND TURNED IT BACK ON. ALL LIGHTS TURNED OFF AND CAR RAN FINE. MECHANICS CAN'T FIND PROBLEM OR ERROR CODE AND I'M SCARED TO DRIVE MY NEW VEHICLE.
Service brakes, May 14, 2017, crash
WE HAVE EXPERIENCED SIMULTANEOUS DEPRESSION OF THE VEHICLE BRAKES AND ACCELERATOR PEDALS RESULTING IN THE CAR LURCHING FORWARD OR BACKWARDS UNCONTROLLABLY DEPENDING ON WHETHER TRAVELING FROM STATIONARY IN REVERSE OR GOING FORWARD. MOST RECENTLY, THIS DEFECT HAS RESULTED IN A TOTAL RIGHT -OFF OF OUR VEHICLE WHEN THE CAR REVERSED INTO A BRICK WALL AS WE WERE BACKING UP SLOWLY FROM A COMPLETE STANDSTILL. LUCKILY, NO INJURY WAS SUSTAINED TO PASSENGERS OR OTHER BY STANDERS BUT IT MOST CERTAINLY COULD HAVE RESULTED IN THE DEATH OF A PASSER BY.
Power train, May 8, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE ACCELERATING FROM A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE CONTACT HEARD AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WERE METAL FRAGMENTS IN THE FLUID IN THE TRANSFER CASE. THE CONTACT WAS INFORMED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: CAS12279241. THE APPROXIMATE FAILURE MILEAGE WAS 118,000. THE VIN WAS NOT AVAILABLE.
Engine, May 8, 2017
STARTED CAR UP IN DRIVEWAY AND ENGINE REVIVED (RPM'S WENT WAY UP) JUST FOR A FEW SECONDS. DROVE TO DESTINATION PULLED INTO PARKING STALL AS I APPLIED THE BRAKES, THE ENGINE REVIVED UP AGAIN AND I WAS UNABLE TO STOP, EVEN WHILE APPLYING THE BRAKES, THE VEHICLE LUNGED FORWARD OVER THE PARKING BLOCK. THE VEHICLE THEN STOPPED JUST SHORT OF HITTING A TREE.
Fuel system, Gasoline, May 8, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER INFORMED THE CONTACT THAT THE PARTS WOULD BE AVAILABLE IN NOVEMBER OF 2017. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/propulsion system, May 3, 2017
LOSING POWER AND RPM INTERMITTANTLY, CHECK ENGINE LIGHT COMES ON, BUT RESETS AFTER ENGINE IS SHUT OFF - THROTTLE BODY ISSUE, BUT THE VIN IS NOT UNDER THE CURRENT RECALL
Steering, Electrical system, Electronic stability control (ESC), Apr 28, 2017
WHILE DRIVING THE BATTERY LIGHT CAME ON, POWER STEERING WENT OUT, THEN ALL POWER TO DASH WENT OUT, PULLED OVER AND COULDN'T ROLL UP THE WINDOWS, NO POWER AT ALL, LET IT SIT FOR A MINUTE AND WAS THEN ABLE TO ROLL UP THE WINDOWS.
Engine, Apr 28, 2017
WHEN SLOWING DOWN, VEHICLE LOSES POWER AND COMES TO A STOP. THE ONLY WAY TO RESTORE POWER IS TO TURN THE VEHICLE OFF AND RESTART. THIS HAS ALMOST CAUSED ME TO GET HIT SEVERAL TIMES. ALTHOUGH IT OCCURRED RARELY AT FIRST, NOW IT IS OFTEN . I SAW THE THROTTLE BODY RECALL ON THIS MODEL AND IT DESCRIBES THE PROBLEM. HOWEVER, THE RECALL IS EXPIRED. THIS IS VERY UNSAFE AND UNSATISFACTORY. PROGRAM 13B17.
Steering, Apr 24, 2017
CAR HAS ONLY 22,000 MILES, DRIVING ON THE FREEWAY ABOUT 60 MILES PER HOUR, AND HEARD A LOUD CLICK SOUND AND THE POWER STEERING WENT OUT.
Electrical system, Apr 18, 2017
ALL LIGHTS ON INSTRUMENT CLUSTER COME ON RANDOMLY, GAUGES GO TO ZERO. WILL REMAIN IN THIS CONDITION UNTIL CAR IS SHUT OFF. AT TIMES CAR WILL NOT RESTART WITHOUT BANGING ON THE DASH. CAR DOES NOT HAVE TO BE IN MOTION FOR THIS TO HAPPEN BUT MOST FREQUENTLY IT IS. A NEW IGNITION SWITCH DID NOT SOLVE PROBLEM. A CHECK ON THE INTERNET SEEMS TO INDICATE THIS IS A COMMON PROBLEM WITH THIS MODEL CAR. THIS IS AN ONGOING PROBLEM.
Steering, Apr 13, 2017, crash
I GOT INTO A CAR ACCIDENT WHEN DRIVING. A CAR SWERVED INTO MY LANE AND THE POWER STEALING GAVE OUT AS I ATTEMPT TO SWERVE INTO ANOTHER LANE FOR SAFETY TO GET OUT OF THE WAY. DEFECTIVE POWER STEERING CAYS ED ACCIDENT AND INJURY. FRAUDULENT CONCEALMENT OF DEFECTS (FORD JUNK CARS RIP OFF ) WENT TO FORD IN NOVEMBER 2016 ABOUT POWER STEARING AFTER THEY REPORTED NUMEROUS TIMES THEIR WAS NOTHING WRONG WITH THE STEERING. THEY FINALLY TOLD ME, AFTER THE STEERING COMPLETELY STOPPED WORKING, THAT THEY ALREADY FIXED THE POWER STEERING IN A PREVIOUS RECALL. LIARS!!!! I HAVE THE RECEIPT FROM THE PREVIOUS VISIT AND NO POWER STEERING WAS FIXED. SAME OLD PART IS IN CAR. AND NOW I HAVE TO PAY$1200 DOLLARS! I CALLED FORD AND THEY SAY THE RECALL EXPIRED AND I NEVER BROUGHT MY CAR IN... IF THAT'S SO WHY DO I HAVE SERVICE RECIEPT. LIARS!
Structure, Visibility/wiper, Apr 3, 2017
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT NOTICED STREAKS RUNNING DOWN THE VEHICLE'S GLASS. ALSO, THE HINGES FOR THE GLASS ON THE LIFTGATE EXPERIENCED PREMATURE CORROSION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
Electrical system, Structure, Engine, Apr 3, 2017, fire
IGNITION AND ELECTRICAL SYSTEM, FUSES,ETC FAILURE RESULTED IN TWO SPONTANEOUS FIRES WHILE THE CAR WAS PARKED, DESTROYING THE CAR'S ABILITY TO FUNCTION. LEAWOOD, KS. POLICE DEPARTMENT HAS PHOTOGRAPHED THE ENGINE COMPARTMENT AND FILED A POLICE REPORT
Fuel/propulsion system, Apr 3, 2017, fire
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT'S DAUGHTER OBSERVED THAT THE VEHICLE WAS ON FIRE. A POLICE AND A FIRE REPORT WERE FILED. THE CONTACT'S HUSBAND EXTINGUISHED THE FIRE WITH A FIRE EXTINGUISHER BEFORE THE FIRE DEPARTMENT ARRIVED. THERE WERE NO INJURIES. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL/PROPULSION SYSTEM); HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DESTROYED. THE FAILURE MILEAGE WAS 65,000.
Engine, Apr 3, 2017, fire
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE STATIONARY, THE VEHICLE CAUGHT FIRE TWICE WITHOUT WARNING. THE CONTACT EXTINGUISHED THE FIRST FIRE WITH A GARDEN HOSE. THE SECOND FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE FIRE ORIGINATED FROM THE ENGINE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES SUSTAINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 55,000.
Service brakes, Apr 1, 2017
BRAKES FAIL WHEN CAR IS IN REVERSE. PEDAL BECOMES VERY HARD, DOES NOT DEPRESS, AND CAR DOES NOT STOP. HAS NEVER HAPPENED WHEN DRIVING FORWARD. CONSISTENTLY HAPPENS, DAILY, ON THE FIRST APPLICATION OF BRAKES IN REVERSE.