2011 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,316 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Escape model years with reports.
Of the 2011 reports, 38 involved a crash and 7 involved a fire. 38 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
Representative owner complaints
1,316 reports, newest first.
Steering, Aug 12, 2016
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE IN REVERSE, THE STEERING WHEEL SUDDENLY BECAME LOCKED AND WOULD NOT TURN. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC STEERING TORQUE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000.
Fuel/propulsion system, Aug 11, 2016
THE THROTTLE BODY WENT OUT ON THE FREEWAY W/ O WARNING. I FOUND OUT FORD HAS KNOWN ABOUT THIS FOR YEARS AND HAS NOT DONE ANYYTHING ABOUT IT , IN MOTION
Engine, Aug 10, 2016
IN 2014, FORD RECALLED THE VEHICLE TO 'RECALIBRATE' THE POWERTRAIN CONTROL MODULE TO TO PREVENT ELECTRONIC THROTTLE BODY (ETB) FAILURE, BUT IN AUGUST 2016, THE VEHICLE SUFFERED ETB FAILURES RESULTING IN AN EXTREMELY LIMITED ABILITY TO ACCELERATE, ROUGH IDLE AND NOTICEABLE POWER LOSS. THE FIRST FAILURE OCCURRED IN THE MIDDLE OF RUSH HOUR TRAFFIC ON ONE OF THE BUSIEST HIGHWAYS (95) IN AMERICA WHERE TRAFFIC WAS CONGESTED BUT MOVING AT A HIGH RATE OF SPEED, AND A LOSS OF POWER WAS INCREDIBLY DANGEROUS AS I WAS UNABLE TO KEEP UP WITH THE SPEED OF TRAFFIC AND/OR MERGE ONTO ANOTHER HIGHWAY (66) AT A HIGH ENOUGH RATE OF SPEED. THE FAILURES CONTINUED TO HAPPEN ANYTIME THE VEHICLE WAS ON A HIGHWAY GOING BETWEEN 60-70 MPH. TOOK THE VEHICLE TO FORD AS EARLY AS THEIR SCHEDULE WOULD PERMIT, BUT FORD WAS UNABLE TO FIX THE ISSUE AT THE TIME BECAUSE THE PART WAS ON "NATIONAL BACK ORDER" AND SIMPLY ADVISED TO PULL THE VEHICLE OVER AND RESTART THE ENGINE TO "RESET" THE THROTTLE BODY. SUCH ADVICE WAS UNACCEPTABLE AND DANGEROUS. LIVING IN A HIGHLY CONGESTED AREA WHERE SOME HIGHWAYS AND TOLL BRIDGES DO NOT HAVE SHOULDERS TO PULL OVER ON NULLIFIED FORD'S INTERIM REMEDY. THEY WERE CLEARLY NOT CONCERNED ABOUT ANY DRIVER'S SAFETY WHILE WAITING FOR PARTS TO COME IN AS THEY DID NOT EVEN OFFER ANOTHER VEHICLE TO DRIVE IN THE MEANTIME.
Steering, Aug 10, 2016
4 SEPARATE TIMES WHILE DRIVING, THE STEERING WHEEL COMPLETELY LOCKED UP AND COULD NOT TURN THE STEERING WHEEL AT ALL. LUCKILY, WAS ABLE TO STOP, TURN CAR OFF, RESTART, AND THE STEERING WHEEL UNLOCKED AND WAS ABLE TO PROCEED. THIS ALL HAPPENED WITHIN TWO WEEKS. VERY SCARY SITUATIONS.
Other or unspecified, Engine, Aug 6, 2016
CAR KEEPS STALLING. WHILE ACCELERATING AS WELL AS AT FREEWAY SPEED (ON STREETS AND ON THE FREEWAY). THE OBD-II READER SAYS ITS CODE P2111 WHICH IS FOR THE THROTTLE BODY. GOT IT LEANED IMMEDIATELY AFTER STALL. IMMEDIATELY AFTER PICKING IT UP FROM THE SHOP, IT STALLED AGAIN, SHOWING THE SAME CODE ON THE READER. UPON FURTHER RESEARCH THESE SEEM TO BE DEFECTIVE ON MANY FORD ESCAPES OF THIS YEAR.
Vehicle speed control, Engine, Aug 4, 2016
6 TIMES SUDDENLY LOST ACCELERATION WITHOUT WARNING WHILE DRIVING. 4TH, 5TH AND 6TH TIME ON 8/3/2016 ON U.S. 25 AT ABOUT 55 TO 60 MPH ALL IN ONE DAY. NO RESPONSE FROM GAS PEDAL, TACHOMETER DROPPED TO 0, WRENCH LIGHT CAME ON. WAS ABLE TO COAST TO SIDE OF ROAD. MAINTAINED PWR STEERING/BRAKES. SHUT OFF ENGINE, RESTARTED/WORKED FINE, WRENCH LIGHT OFF. MILEAGE ABOUT 65,000. 1ST, 2ND IT HAPPENED ON SIDE ROADS IN TOWN AND THE 3RD I WAS ON A BUSY ROAD IN LEXINGTON KY ON VERSAILLES ROAD WHERE SEMIS WERE EVERYWHERE AND I THOUGHT I WAS GONNA GET HIT THEN. WRENCH LIGHT CAME ON WHILE DECELERATING, LIGHT AND THROTTLE RESET UPON SHUTTING OF AND RESTARTING CAR. FORD SAYS THEY WILL NOT REPAIR UNLESS CODE IS PRESENT, CODE ERASES WHEN CAR IS SHUT OFF AND WILL NOT DRIVE UNTIL CAR IS SHUT OFF AND RESTARTED. THESE INCIDENTS FIT DESCRIPTION OF FORD "FIELD SERVICE ACTION" FOR ELECTRONIC THROTTLE BODY EXTENDED COVERAGE. V DANGEROUS!! I DO NOT WANT TO BE DRIVING THIS VEHICLE WITH IT DOING ALL OF THIS ESPECIALYYY IF I HAVE MY GRANDKIDS IN THE VEHICLE WITH ME.
Engine, Fuel/propulsion system, Jul 28, 2016
MY WIFE'S CAR LOST ALL POWER AND SHE WAS ABLE TO COAST IT TO A SAFE IN DOWNTOWN PITTSBURGH, GOT IT TOWED TO OUR MECHANIC AND THERE'S AN ACTIVE CODE FOR THE ELECTRIC THROTTLE BODY MOTOR STUCK CLOSED
Steering, Fuel/propulsion system, Jul 22, 2016
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING AND MAKING A TURN, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE FUEL FILL INLET WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 09/22/16*LJ *CN
Vehicle speed control, Jul 19, 2016
WHILE DRIVING, MY CHECK ENGINE LIGHT CAME ON. ACTUALLY THE FIRST LIGHT TO COME ON WAS THE POWER TRAIN INDICATOR. WHILE PRESSING ACCELERATOR, THE SPEED CONTINUED TO DECREASE. I WAS IN RUSH HOUR TRAFFIC AND IT REALLY SCARED ME. I PULLED INTO A PARKING LOT AND WAS UNABLE TO TAKE IT TO AN AUTOMOTIVE REPAIR SHOP BECAUSE IT WAS LATE IN THE EVENING. THE NEXT MORNING I DROVE SLOWLY TO TREADQUARTERS AUTO SERVICE CENTER AND AFTER DESCRIBING THE SYMPTOMS WAS TOLD THEY NEEDED TO DO A COMPUTER SCAN AND THEN WAS TOLD I NEEDED A THROTTLE BODY IMMEDIATELY. IF NOT INSTALLED AS SOON AS POSSIBLE, I MAY END UP STRANDED SOMEWHERE. I WAS ALSO TOLD FORD KNOWS ABOUT THE PROBLEM WITH THIS PART AND HAVE YET TO DO ANYTHING ABOUT IT. IS THIS TRUE? HAVE I JUST PAID AN EXORBITANT AMOUNT OF MONEY TO REPLACE A PART THAT FORD KNOWS IS PROBLEMATIC?? I HAVE SEVERAL FORD VEHICLES AND AM A LOYAL CUSTOMER BUT I WILL NOT PURCHASE ANOTHER IF THIS COMPANY KNOWINGLY PUT ME IN DANGER.
Steering, Jul 15, 2016
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 15 MPH AND COMING TO A STOP, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,112.
Steering, Jul 12, 2016
POWER STEERING STARTED GOING OUT AT THE BEGINNING OF JUNE 2016. IF I SHUT THE CAR OFF AND TURN IT BACK ON, IT WILL WORK. BUT, NOT ALWAYS. IT TENDS TO GO OUT WHEN TURNING CORNERS, BUT JUST THIS WEEK, IT WENT OUT WHILE DRIVING STRAIGHT ON THE HIGHWAY. THERE IS NO RECALL ON THIS BY FORD EVEN THOUGH I HAVE SEEN THOUSANDS OF PEOPLE WITH THE SAME CAR AND THE SAME PROBLEM!
Vehicle speed control, Jul 11, 2016
3 TIMES SUDDENLY LOST ACCELERATION WITHOUT WARNING WHILE DRIVING. 1ST TIME ON 6/17/16 ON INTERSTATE AT 70MPH: NO RESPONSE FROM GAS PEDAL, TACHOMETER DROPPED TO 0, WRENCH LIGHT CAME ON. WAS ABLE TO COAST TO SIDE OF ROAD. MAINTAINED PWR STEERING/BRAKES. SHUT OFF ENGINE, RESTARTED/WORKED FINE, WRENCH LIGHT OFF. MILEAGE ABOUT 64,920. 2ND & 3RD TIME SAME HAPPENED DRIVING ON COUNTRY ROADS (ON 6/22/16 MILEAGE ABOUT 64,993 AND ON 7/7/16 MILEAGE ABOUT 65,330). WRENCH LIGHT CAME ON WHILE DECELERATING, LIGHT AND THROTTLE RESET UPON SHUTTING OF AND RESTARTING CAR. FORD SAYS THEY WILL NOT REPAIR UNLESS CODE IS PRESENT, CODE ERASES WHEN CAR IS SHUT OFF AND WILL NOT DRIVE UNTIL CAR IS SHUT OFF AND RESTARTED. THESE INCIDENTS FIT DESCRIPTION OF FORD "FIELD SERVICE ACTION" FOR ELECTRONIC THROTTLE BODY EXTENDED COVERAGE. V DANGEROUS! THE FIRST TIME IT HAPPENED MY 20 YEAR OLD DAUGHTER WAS DRIVING ON THE INTERSTATE. SUDDEN DECELERATION IN INTERSTATE TRAFFIC ON I-80 IN WESTERN PA COULD'VE HAD DEADLY RESULT!
Tires, Jul 7, 2016
PURCHASED AND HAD MOUNTED (4) GOODYEAR ASSURANCE TRIPLETRED TIRES ON OR ABOUT 15APR2015 BY FORD DEALER. 90,000 MILE MAINTENANCE, INCLUDING ROUTINE TIRE ROTATION WAS COMPLETED BY SAME DEALER ON 24JUN2016. NO DAMAGE OR DEFECTS WERE NOTED BY THE DEALER AT THAT TIME. ON 02JUL2016, WHILE DRIVING ON THE THE INTERSTATE AT APPROXIMATELY 65MPH, I NOTICED THE LOW AIR PRESSURE LIGHT COME ON AND SLOWED MY SPEED TO 60 MPH. WITHIN A FEW MILES, I HEARD A THUMPING NOISE OF A FLAT TIRE AND PULLED OFF ONTO THE SHOULDER AND AWAITED ROAD ASSISTANCE FROM AAA. AAA INSPECTED THE TIRE AND SAW NO DAMAGE OTHER THAN THE SIDEWALLS HAD BLOWN, AND SUSPECTED A DEFECTIVE TIRE. I TOOK THE DEFECTIVE TIRE TO THE FORD DEALER ON 05JUL2016 WHO ALSO INSPECTED AND FOUND NO DAMAGE. THE DEALER KEPT THE DEFECTIVE TIRE AND I AM AWAITING FURTHER INSTRUCTION FROM THE DEALER WHO HAS FILED A REPORT WITH GOODYEAR. THESE TIRES HAD APPROXIMATELY 20,000 MILES WHEN THIS HAPPENED. I DO NOT FEEL SAFE AND FEAR CONTINUING TO DRIVE ON THE THREE REMAINING GOODYEAR ASSURANCE TRIPLETRED TIRES.
Wheels, Jul 7, 2016
PURCHASED AND HAD MOUNTED (4) GOODYEAR ASSURANCE TRIPLETRED ON OR ABOUT 15APR2015 BY FORD DEALER. 90,000 MILE MAINTENANCE, INCLUDING ROUTINE TIRE ROTATION, WAS COMPLETED BY SAME DEALER 24JUN2016. NO DAMAGE OR DEFECTS WERE NOTED BY DEALER AT THAT TIME. ON 02JUL2016, WHILE DRIVING ON INTERSTATE AT APPROXIMATELY 65 MPH, I NOTICED THE LOW AIR PRESSURE LIGHT COME ON AND SLOWED MY SPEED TO 60 MPH. WITHIN A FEW MILES, I HEARD A THUMPING NOISE OF A FLAT TIRE AND PULLED OFF ONTO THE SHOULDER AND AWAITED ROAD ASSISTANCE FROM AAA. AAA INSPECTED THE TIRE AND SAW NO DAMAGE OTHER THAN THE SIDEWALLS HAD BLOWN, SUSPECTED TO BE DEFECTIVE. I TOOK THE DEFECTIVE TIRE TO THE FORD DEALER ON 05JUL2016 WHO ALSO INSPECTED THE TIRE AND FOUND NO DAMAGE. THE DEALER KEPT THE DEFECTIVE TIRE AND I AM AWAITING FURTHER INSTRUCTION FROM THE DEALER WHO HAS FILED A REPORT WITH GOODYEAR. THESE GOODYEAR TIRES HAD APPROXIMATELY 20,000 MILES WHEN THIS HAPPENED. I DO NOT FEEL SAFE AND FEAR CONTINUING TO DRIVE ON THE THREE REMAINING GOODYEAR ASSURANCE TRIPLETRED TIRES.
Steering, Jul 6, 2016
THE POWER STEERING RANDOMLY GOES OUT. SOMETIMES IMMEDIATELY UPON TURNING THE VEHICLE ON, OTHER TIMES WHILE DRIVING DOWN THE HIGH WAY, SOMETIMES WHILE DRIVING SLOW, OR TURNING. IT IS COMPLETELY RANDOM. THE QUICK/TEMPORARY FIX IS TO TURN THE VEHICLE BACK OFF AND ON AGAIN AND IT GOES AWAY FOR A WHILE. I TOOK THE VEHICLE IN TO FORD AND THEY HAVE TO REPLACE THE STEERING COLUMN WHICH COMES TO A TOTAL OF AROUND $1500. THIS IS THE SAME PROBLEMS OTHER VEHICLES HAD THAT WERE A PART OF THE RECALL. MY YEAR IS INCLUDED IN THE RECALL BUT FOR SOME REASON MY VIN IS NOT.
Other or unspecified, Fuel/propulsion system, Jul 5, 2016
SEVERAL TIMES WHEN DRIVING THE CAR AT A HIGH RATE OF SPEED (55+) THE SMELL OF GAS FUMES ARE VERY STRONG INSIDE THE CAR. THIS IS ESPICALLY TRUE WHEN THE A/C/ IS ON HIGH.
Electrical system, Fuel/propulsion system, Jul 5, 2016, crash
HELLO, A FEW MONTHS AGO I PURCHASED A USED 2011 FORD ESCAPE FLEX FUEL FROM INFINITY/VOLKSWAGEN OF FAIRFIELD, CA 94533. DURING THE TIME MY WIFE AND I HAVE BEEN DRIVING IT, I HAVE EXPERIENCED SOME MAJOR TROUBLES WITH THE VEHICLE. WHEN DRIVING IN THE CITY OR ON THE HIGHWAY AT ANY SPEED, THE VEHICLES GAS PEDAL ALL OF A SUDDEN LOSES PRESSURE AND I HAVE NO MORE GAS. PROMPTLY AFTER THAT , THE CAR BEGINS TO SHAKE AND EVENTUALLY I HAVE TO PULL OVER FOR SAFETY REASONS. THIS HAS HAPPENED MORE THAN 10 TIMES NOW. I HAVE BEEN TO THE DEALERSHIP 3 TIMES ALREADY AND EXPLAINED TO THEM WHAT'S GOING ON. THEY JUST BRUSHED IT OFF AND SAID " COME BACK WHEN THE ENGINE LIGHTS COME ON." I WAS VERY MAD AND FRUSTRATED BUT I LET IT BE. OVER THE FOURTH OF JULY WEEKEND I WAS DRIVING THE VEHICLE THE PROBLEM HAPPENED AGAIN THIS TIME I WAS ON THE FREEWAY AND HAD TO IMMEDIATELY PULL OVER BECAUSE I WAS IN THE FAST LANE. IT WAS SO FAST THAT I COLLIDED WITH THE SIDE OF THE SHOULDER TO RIGHT OF THE FAST LANE AND HIT A DIRT PATCH. THINGS COULD HAVE BEEN A LOT WORSE. THANK GOD NOBODY WAS HURT. IM SAYING THAT MY WIFE IS THE DAILY DRIVER OF THE VEHICLE AND TO THINK THAT SHE IS PREGNANT AND HAS MY 2 YEAR OLD SON IF SHE WAS DRIVING IT THINGS WOULD BE A LOT WORSE FOR THE DEALERSHIP. I'M SICK AND TIRED OF BEING TREATED LIKE THIS. I'M A MARINE CORPS VETERAN AND TO BE TREATED LIKE [XXX] IN THE DEALERSHIP TELL ME TO "LEAVE AND HAVE GOOD DAY" IS TERRIBLE. THIS IS THE THIRD VEHICLE THAT I HAVE PURCHASED FROM THEM AND BY NO MEANS WILL THERE BE ANY MORE BUSINESS WITH THEM AFTER THIS. NOT CARING ABOUT THE SAFETY OF CUSTOMERS IS WRONG. I DO NOT WANT THIS VEHICLE ANYMORE. I REPEAT I DO NOT WANT THIS VEHICLE ANYMORE. I NEED SOMETHING DONE ABOUT THIS PLEASE. IF NOT I HAVE NO CHOICE BUT TO WRITE MY CONGRESSMAN ABOUT THIS SITUATION, THE DEPARTMENT OF VETERANS AFFAIRS AND A LAWYER. I HOPE THAT WE CAN HANDLE THIS IN A CIVIL MANNER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Jul 3, 2016
ISSUES WITH BOGGING DOWN AND STALLING. THROTTLE BODY WAS REPLACED, DUE TO DIAGNOSIS AND "ELECTRONIC THROTTLE BODY EXTENDED COVERAGE" - I WOULD LIKE TO ASK WHY THERE ISN'T A 100,000 WARRANTY ON THE NEW THROTTLE BODY, NOT JUST 3YR/36,000. PLEASE CONTACT ME.
Engine, Jul 1, 2016
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SUDDENLY LOST POWER, FAILED TO ACCELERATE, AND SHUT OFF. AFTER RESTARTING THE VEHICLE, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
Engine, Jun 10, 2016
I JUST FILED A COMPLAINT ABOUT MY 2011 FORD ESCAPE WITH THE COMPLAINT NUMBER BEING 10873640. I ENTERED THE WRONG VIN NUMBER SO I AM PUTTING IT IN THIS MESSAGE. THE RIGHT VIN NUMBER IS AS FOLLOWS: [XXX] THE OTHER VIN NUMBER WAS FOR MY DAUGHTERS DODGE GRAND CARAVAN. SORRY FOR THE MIX-UP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Vehicle speed control, Engine, Jun 10, 2016
I WAS DRIVING DOWN THE STREET AND MY VEHICLE STARTED TO IDLE FUNNY, LIKE IT WAS GOING TO STOP RUNNING AND IT WOULD NOT ACCELERATE AT ALL, I HAD TO COAST TO THE SIDE OF THE STREET. WHEN I PRESSED THE GAS PEDAL IT WOULD NOT ACCELERATE OR DO ANYTHING ALMOST LIKE IT WAS DISCONNECTED. THE ENGINE LIGHT ALSO CAME ON AT THIS TIME. MY FIANCEE' CAME TO WHERE I WAS AT AND HE SHUT THE VEHICLE OFF AND THEN STARTED IT BACK UP AND THE ENGINE LIGHT WAS OFF AND THE VEHICLE WAS BACK TO RUNNING AGAIN LIKE NOTHING EVER HAPPENED. I HAVE READ SEVERAL COMPLAINTS ABOUT THE THROTTLE BODY BEING BAD AND THAT FORD AND FORD GARAGES WHERE REFUSING TO FIX THE PROBLEM WITH ALL THE VEHICLES DOING THIS AND I THINK THAT IS SO WRONG ON MANY LEVELS DUE TO FORD BEING A TOP MANUFACTURER OF VEHICLES THEY SHOULD STAND BY THE VEHICLES AND FIX ANY PROBLEMS THAT OCCUR WITH THE VEHICLES. I DON'T HAVE ANY WARRANTY AND I AM ON LIMITED INCOME AND CANNOT AFFORD TO PAY A BIG TOW BILL OR PLAY FOR A MAJOR REPAIR. *TR
Power train, Jun 7, 2016
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SHOOK AND DECELERATED. THE SERVICE ENGINE NOW WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TURNED OFF AND RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS REPAIRED IN NOVEMBER OF 2015 PER A MANUFACTURER RECALL FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WOULD NOT REPAIR THE VEHICLE A SECOND TIME FOR THE SAME FAILURE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Power train, Electrical system, Jun 2, 2016
I CONTINUE TO HAVE ISSUES WITH THE ELECTRONIC THROTTLE BODY (ETB), UP TO AND INCLUDING THE COMPLETE SHUTDOWN OF THE SYSTEM. I AM THE ORIGINAL OWNER OF THIS VEHICLE AND HAVE ABIDED BY ALL SERVICE RECOMMENDATIONS FOR THIS MAKE/MODEL. THE EXTENDED WARRANTY ON THE ETB RUNS OUT AT 100K (VEHICLE CURRENTLY AT 75K). THERE ARE TIMES THE VEHICLE SHIFTS SO VIOLENTLY THAT ONE WOULD BELIEVE THEY'VE BEEN REAR-ENDED. WHEN I TAKE MY VEHICLE IN TO THE DEALERSHIP (5 TIMES, 2 DIFFERENT DEALERSHIPS), I'M TOLD THEY RE-PROGRAM THE SYSTEM AND TO GIVE IT ANOTHER 500 TO 1000 MILES FOR THE SYSTEM TO RELEARN MY DRIVING HABITS. THE "REBOOT" LASTS BETWEEN 800 TO 1500 MILES ON AVERAGE. I DON'T UNDERSTAND WHY THE ETB CAN'T BE REPLACED IN ITS ENTIRETY AT THIS POINT.
Steering, May 25, 2016
I FILED A COMPLAINT THE OTHER DAY BUT IT HAS GOTTEN SO MUCH WORSE THAT I HAD TO TAKE IT TO THE DEALER. THEY TOLD ME THAT THE PSCM WAS BAD. ALMOST $1300. IT WILL HAVE TO WAIT UNTIL I HAVE THE MONEY FOR IT. THIS IS THE SAME PROBLEM AS RECALL #14S05 BUT IT DOES NOT REACH OUR MANUFACTURER DATE. IT IS TIME FOR THEM TO STEP UP AND EXTEND THE RECALL TO COVER ALL OF THE DATES BEFORE SOMEONE GETS KILLED WHEN THE POWER STEERING GOES OUT IN THE MIDDLE OF A TURN LIKE HAPPENED TO ME THE OTHER DAY. I WAS MAKING A LEFT TURN IN THE INSIDE TURNING LANE WHEN IT STOPPED WORKING. NOT ONLY DID I LOSE POWER STEERING BUT IT SNATCHED THE WHEEL OUT OF MY HAND. I ALMOST HIT THE CAR NEXT TO ME BEFORE I GOT CONTROL OF IT. IF MY WIFE HAD BEEN DRIVING, AND IT IS HER VEHICLE, SHE WOULD HAVE HIT THE CAR NEXT TO HER. I FIND IT HARD TO BELIEVE THAT WE ARE THE ONLY ONES COMPLAINING ABOUT THIS. THEY NEED TO DO SOMETHING ABOUT THIS BECAUSE IT IS GOING TO PUT A FINANCIAL HARDSHIP ON US TO GET IT FIXED.
Vehicle speed control, May 24, 2016
I HAVE A 2011 FORD ESCAPE. I WAS DRIVING ON A 2 WAY STREET AND THE GAS PEDAL STOPPED WORKING OUT OF NOWHERE AND I COULD NOT ACCELERATE. LUCKILY I WAS ABLE TO COAST TO THE SIDE BEFORE GETTING REAR ENDED. WHAT IS FRUSTRATING ABOUT THIS IS FORD HAD A RECALL A COUPLE YEARS AGO FOR MY MAKE AND MODEL FOR A BAD THROTTLE .. SAME EXACT ISSUE I HAD WHERE I WAS DRIVING AND COULDNT ACCELERATE. INSTEAD OF REPLACING THE THROTTLE THEY GAVE 1.6 MILLION CUSTOMER SATISFACTION PROGRAM WARRANTIES.. SO BASICALLY YOU HAD TO HAVE AN ISSUE BEFORE IT WOULD BE REPLACED. I CALLED FORD CORP 5/23/16 AND BECAUSE MY VIN# WASNT ONE IN THE RECALL THEY WILL NOT PAY FOR MY $400 BILL. IT IS THE SAME EXACT ISSUE AS THE RECALL BUT SINCE MY VIN# IS DIFFERENT THEY WONT PAY. HOW DOES THAT MAKE ANY SENSE. LUCKILY I DIDNT GET INTO AN ACCIDENT . I FIND IT INCOMPREHENSIBLE THAT FORD RECALLS THE THROTTLE BODY IN THEIR CARS AND WILL NOT DO THE RIGHT THING AND PAY FOR MINE. I DRIVE THE HIGHWAY EVERYDAY TO WORK AND I CANT EVEN IMAGINE IF IT FAILED ON THE HIGHWAY. ALL BECAUSE I DONT HAVE THE RIGHT VIN#.. MAYBE THEY NEED TO CONSIDER EXPANDING THEIR VIN#'S. THIS IS A VERY SERIOUS ISSUE AND THE FACT THEY DONT CARE MAKES ME RETHINK MY NEXT CAR PURCHASE. WE HAVE 2 FORD'S NOW AND I DONT SEE A 3RD IN MY FUTURE.