2011 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,316 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Escape model years with reports.
Of the 2011 reports, 38 involved a crash and 7 involved a fire. 38 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
Representative owner complaints
1,316 reports, newest first.
Engine, Jul 16, 2015
TRAVELING HOME ON ROUTE 1 NORTH, MASSACHUSETTS IN TRAFFIC ABOUT 20MPH CAR BEGAN TO STALL AND SPUTTER AND WRENCH LIGHT CAME ON. BROUGHT CAR TO AUTO PARTS STORE FOR FREE DIAGNOSTIC IMMEDIATELY AND INSPECTION SHOWED "POWER TRAIN ISSUE" (ARE YOU KIDDING ME? JUST PURCHASED THIS USED CAR 3 MONTHS AGO!) NEXT DAY, SAME THING HAPPENED TWICE. CALLED THE DEALER WHO SOLD THE CAR TO ME CANNOT INSPECT THE CAR FOR TWO WEEKS. THIS IS UNACCEPTABLE. FORD ADMITS THERE IS AN ISSUE WITH THE ELECTRONIC THROTTLE BODY (ETB) BUT HAS NOT RECALLED THE VEHICLES.
Vehicle speed control, Engine, Jul 9, 2015
WAS DRIVING THROUGH TOWN, VEHICLE REVVED UP AND THEN STALLED. STOPPED VEHICLE, TURNED OFF, AND RESTARTED. STARTED UP WITHOUT AN ISSUE. 3 DAYS LATER, WHILE DRIVING TO WORK, VEHICLES WRENCH INDICATOR LIGHT CAME ON AND VEHICLE LOST POWER. RESTARTED OKAY. AS THE WEEK PROGRESSED, VEHICLE STARTED LOSING POWER SEVERAL TIMES DURING MY 20 MILE TRIP TO WORK AND BACK, 40 MILES ROUND TRIP. THEN ON 7/7/15, VEHICLE LOST POWER 4 TIMES ON MY WAY HOME, THE SECOND TIME IT LOST POWER THE ENGINE INDICATOR LIGHT CAME ON AND STAYED ON. IT ALSO TOOK LONGER TO RESTART THE VEHICLE. CHECKED COMPUTER FOR CODE. CODE STATES P 2112, TAC SYSTEM STUCK SHUT. LOOKED UP THIS CODE AND INFO, AND IT SEEMS TO BE RELATED TO THE THROTTLE BODY. I FOUND SOMETHING THAT STATES THERE WAS A RECALL ON THIS PART, BUT I WAS NEVER NOTIFIED OF THIS. I WOULD LIKE TO GET THIS PROBLEM FIXED SO I CAN DRIVE MY VEHICLE. I'M NERVOUS ABOUT DRIVING IT AS I HAVE POOR SIGNAL ON MY CELL PHONE BETWEEN HOME AND WORK AND DONT WANT TO BE STRANDED. PLEASE HELP ME IN ANYWAY YOU CAN.
Vehicle speed control, Engine, Jul 6, 2015
AS I WAS DRIVING AT 50-55 MILES AN HOUR MY VEHICLE BUCKED AND LOST POWER AND WHEN ACCELERATING IT FEELS AS IF THE CAR IS GOING TO STALL. WHEN STARTING UP FROM A COMPLETE STOP THE CAR WILL HESITATE WHEN TRYING TO ACCELERATE AND BUCKS.
Electrical system, Vehicle speed control, Engine, Jun 29, 2015
GOING SOUTH ON I81 TO WATERTOWN, NY. VEHICLE QUIT AND I COASTED TO THE SIDE OF THE HIGHWAY. TRACTOR-TRAILER BEHIND ME SWERVED TO MISS ME. ALMOST HIT A CAR COMING OFF THE EXIT RAMP, HAD NO POWER TO EXCELERATE TO GET BY HIM. COULD HAVE BEEN A WOPPER OF AN ACCIDENT.
Other or unspecified, Jun 26, 2015
I WAS AT A TRAFFIC LIGHT AND TURNING LEFT TO MAKE THE TURN AND GO UP THE HILL. THE CAR LOST POWER AND I ACTUALLY THOUGHT IT HAD STALLED. THE CAR HAS DONE THIS FOR ME NUMEROUS TIMES AND I AM AFRAID IT WILL CAUSE AN ACCIDENT WHERE SOMEONE WILL HIT ME IN THE REAR WHEN MY CAR DOES NOT ACCELERATE
Tires, Jun 24, 2015
ALL 4 TIRES HAVE CRACKS IN THE THREAD AND SIDE WALLS
Engine, Jun 23, 2015
THE THROTTLE BODY WAS CORRODED ON THE VEHICLE CAUSING IT TO STUTTER AFTER STARTING THE VEHICLE. AFTER THE ISSUE OCCURRED THE VEHICLE WOULD NOT DRIVE OR FUNCTION PROPERLY. IT WAS CLEARLY UNSAFE.
Steering, Jun 3, 2015
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE MAKING A LEFT TURN AT A LOW SPEED, THE STEERING BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT AN UNKNOWN SENSOR RELATED TO THE STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Power train, Vehicle speed control, May 26, 2015
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING 25 MPH AND MAKING A RIGHT TURN, THE VEHICLE SLOWED DOWN WITHOUT WARNING. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 7/16/15*CN THE CONSUMER STATED NO ACCIDENTS OCCURRED BUT, THERE WERE A FEW NEAR MISSES DUE TO LOSS OF SPEED. THE FAILURE OCCURRED EVERY TIME THE VEHICLE WAS DRIVEN. UPDATED 9/22/2015 *JS
Steering, Power train, Other or unspecified, May 21, 2015
I BOUGHT THIS CAR IN 2012 AND HAVE SINCE NOTICED THE VEHICLE LOSING THE ABILITY TO ACCELERATE. NO MATTER HOW FAR I PUSH DOWN ON THE GAS IT WILL NOT ACCELERATE. AFTER A MINUTE OR TWO OF STALLING, IT WILL SPUTTER AND SHUT OFF. I TOOK IT TO THE AUTO SHOP TO MAKE SURE THAT IT WAS NOT MISFIRING A PISTON, OR THAT THEIR WAS ANYTHING IMMEDIATELY WRONG, BUT THEY COULD NOT GIVE ME AN ANSWER TO WHY IT WOULD NOT ACCELERATE. MY TRANSMISSION ALSO STALLS IN GEARS AND WILL NOT SHIFT WHEN DRIVING DOWN THE ROAD. SAME DEAL TOOK IT IN AND RECEIVED NO ANSWER. THE BACK HATCH GLASS ALSO LEAKS TERRIBLY WHEN IT RAINS AND I CANNOT GET IT TO SEAL AT ALL.
Power train, Engine, Fuel/propulsion system, May 14, 2015
I HAVE HAD THIS VEHICLE FOR ONE YEAR, AND IT WOULD BE IMPOSSIBLE TO RECOUNT ALL OF THE TIMES IT HAS STALLED ON ME WHILE DRIVING IT. IT HAS STALLED IN PARKING LOTS, IN HEAVY STOP-AND-GO TRAFFIC, MAKING TURNS, PULLING INTO MY DRIVEWAY, AND ACCELERATING TO ENTER THE FREEWAY. IT STARTED WITHIN TWO MONTHS OF PURCHASE. I TOOK IT TO A FORD DEALERSHIP IN AUGUST OF 2014 WHERE THEY PERFORMED RECALL WORK WHICH INCLUDED THROTTLE BODY REPLACEMENT, REPROGRAMMED THE PCM, AND A POWER STEERING ADVISORY ITEM. THE VEHICLE CONTINUED TO STALL. THE STALLING SEEMS TO HAPPEN JUST AFTER FILL-UP AND HAPPENS INTERMITTENTLY UNTIL THE GAS GAUGE READS LESS THAN THREE-FOURTHS AND AT LOW SPEEDS. I FILLED IT UP YESTERDAY, AND IT HAS STALLED SEVEN TIMES SINCE THEN. IT HAPPENS WHEN COASTING TO A STOP OR MAKING A TURN. ON THE FREEWAY AT HIGH SPEEDS, IT RUNS WELL. THE ISSUE WAS COMPOUNDED IN FEBRUARY WHEN IT WAS DISCOVERED THAT THE EVAP CANISTER WAS FULL OF GAS. IT, ALONG WITH A TUBE HOSE ASSEMBLY (BL8Z9D667B-AF), WAS REPLACED ONLY FOR IT TO HAPPEN AGAIN. THE PURGE VALVE WAS STUCK OPEN AND HAD TO BE REPLACED ALONG WITH A SECOND EVAP CANISTER. THE STALLING ISSUE CONTINUED, AND THE DEALERSHIP FOUND THE CANISTER TO BE SATURATED WITH GAS AGAIN. THIS TIME, THEY SAID THEY WOULD HAVE TO REPLACE THE GAS TANK TO CORRECT THE ISSUE AS THEY BELIEVE IT IS A VALVE BUILT INTO THE TANK WHICH SEEMS ABSURD. I HAVE NOT DONE THIS SINCE THEY QUOTED A COST OF OVER $2000. EVEN IF I HAVE THAT DONE, IT WILL ONLY CORRECT THE CANISTER ISSUE, NOT THE STALLING. I HAVE READ HUNDREDS OF POSTS ON THE INTERNET FROM PEOPLE WHO HAVE THE EXACT SAME PROBLEMS WITH THE SAME MODEL YEAR AS I HAVE. THESE ARE BOTH ISSUES THAT I BELIEVE TO BE THE RESULT OF A DEFECT IN THE MANUFACTURING OF THIS VEHICLE DUE TO THE VOLUME OF OWNERS WHO ARE EXPERIENCING THE SAME PROBLEMS. I FEEL FORD NEEDS TO STEP UP AND CORRECT THESE ISSUES.
Electrical system, Air bags, May 5, 2015, crash
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE ENTIRE INSTRUMENTAL PANEL FAILED. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A MILD CONCUSSION AND BRUISES TO THE BODY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 53,000. UPDATED 7/1/15*CN THE CONSUMER STATED WHILE DRIVING THE LIGHTS FLASHED, IGNITION SYSTEM STALLED, BRAKES FAILED, AND THE STEERING LOCKED UP. UPDATED 9/15/2015 *JS
Air bags, Apr 27, 2015, crash
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE MAKING A LEFT TURN AT 20 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE DRIVER SIDE AIR BAG DEPLOYED BUT FAILED TO INFLATE AND THE SIDE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD INJURIES AND THE REAR PASSENGER SIDE PASSENGER SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Electrical system, Fuel/propulsion system, Apr 22, 2015
AN O2/EXHAUST SENSOR & FUEL INDUCTION KIT HAD TO BE REPLACED. THIS SUV HAS ONLY 13700 MILES ON IT. THE DEALER SAID THAT THE PARTS WERE FAULTY. MY BUMPER TO BUMPER WARRANTY WENT OUT LAST JULY 2014, SO IT WASN'T COVERED. I FEEL THAT FORD NEEDS TO INVESTIGATE IF OTHER VEHICLES HAVE THIS SAME PROBLEM. I SHOULD ALSO BE REIMBURSED FOR MY COST. *TR
Power train, Apr 20, 2015
DRIVING TO WORK MY ESCAPE LOST POWER AND SPUTTERED TO A STOP. THE WRENCH LIGHT CAME ON. I SHUT OFF THE RADIO, FAN AND VEHICLE. THE TURNED THE VEHICLE BACK ON AND IT RESUMED RUNNING. I SEE THERE ARE SEVERAL COMPLAINTS REGARDING THIS ISSUE. HOPEFULLY, THIS WILL BE MY LAST OR THAT A RECALL WILL COME FORWARD AS THIS SEEMS TO BE AN ONGOING ISSUE WITH FORDS. *TR
Fuel system, Gasoline, Apr 19, 2015
I NOTICED A LIGHT GAS SMELL IN MY GARAGE ONE DAY AND FIGURED PERHAPS BECAUSE MY CAR DOES NOT HAVE A GAS LID THAT IS WHY I WAS SMELLING IT. THE NEXT DAY, MY DAUGHTER USED MY CAR TO PICK UP A GAS GRILL FOR A CHRISTMAS GIFT WHICH SHE LEFT IN MY CAR OVERNIGHT. THE FOLLOWING MORNING THE GAS SMELL WAS REALLY STRONG SO I IMMEDIATELY TOOK IT INTO THE DEALER WHERE I HAD PURCHASED IT, HUNTINGTON FORD. WHEN THE SERVICE MAN CAME NEAR IT HE SAID TO STEP AWAY FROM THIS CAR AS IT WAS DANGEROUS TO BE NEAR IT AND THAT I HAD TO LEAVE IT. AFTER A DAY OR SO, THEY TOLD ME THAT SOME KIND OF "PEBBLE" MUST HAVE RUBBED A HOLE IN MY FUEL LINE AND THAT IS WOULD BE $634.62 FOR PARTS AND REPAIR. I'M A SENIOR CITIZEN ON A FIXED INCOME AND I AM VERY UPSET ABOUT THIS. HOW CAN SOMETHING LIKE THIS HAPPEN AND PUT PEOPLES LIVES IN DANGER? MY DAUGHTER COULD HAVE BEEN IN DANGER WHEN THEY PUT THE HEAVY OBJECT IN IT IF SOMEONE HAD BEEN SMOKING NEARBY. I HAVE SPOKEN TO HUNTINGTON FORD, FORD MOTOR AND WRITTEN 2 SEPARATE LETTERS TO FORD MOTOR AND NO ONE IS WILLING TO HELP ME GET A REFUND FOR PARTS OR LABOR ON THIS. IN MY MIND THEY SHOULD BE WILLING TO WORK WITH ME SINCE I WAS THE ONE WHO WAS PUT INTO HARMS WAY. I DON'T LIVE ON A DIRT ROAD, IN FACT I DON'T KNOW WHEN I EVEN DROVE ON ONE LAST. HOW COULD A "PEBBLE" DO SOMETHING LIKE THIS AND IF SO, HOW MANY OTHER PEOPLE ARE IN DANGER THAT MAY LIVE ON A DIRT ROAD AND NOT BE AS FORTUNATE AS I AM THAT NO ONE WAS INJURED. THIS IS A SERIOUS PROBLEM THAT I THOUGHT WAS IMPORTANT TO MAKE THE NHTSA AWARE OF. I HAVE ALL OF THE DOCUMENTATION AVAILABLE TO PROVIDE TO YOU INCLUDING MY REPAIR RECEIPT FROM HUNTINGTON FORD AND THE LETTERS THAT I SENT TO FORD MOTOR. THANK YOU FOR YOUR HELP AND FOR LISTENING. I FEEL THAT I HAVE BEEN TREATED UNFAIRLY AS A CONSUMER AND I AM REGRETTING MY DECISION FOR PURCHASING A VEHICLE FROM FORD MOTOR BECAUSE OF THIS MATTER. *TR UPDATED 02/25/16.*JB
Electrical system, Apr 17, 2015
FROM THE TIME WE BOUGHT THIS VEHICLE, THE HORN WOULD SOUND WHEN WE HIT A BUMP. THEN IT BEGAN TO FAIL AND NOT SOUND AT ALL. I HAD THE SERVICE DEPARTMENT AT THE DEALERSHIP LOOK AT IT. THEY SAID IT WOULD COST $500 TO REPAIR AND THERE HAD BEEN NO RECALL. WHEN WE PICKED UP OUR VEHICLE FROM THE DEALER, THE HORN WOULD NOT SOUND AT ALL. IT HAS NOT SOUNDED SINCE. *TR
Other or unspecified, Engine, Apr 10, 2015
I WAS ACCELERATING TO MERGE ONTO I-495 IN NORTHERN VIRGINIA, ATTAINING A SPEED OF APPROXIMATELY 55 MPH. WHEN I REMOVED MY FOOT FROM THE GAS PEDAL (BECAUSE I HAD REACHED MY DESIRED SPEED), THE CAR CONTINUED TO ACCELERATE UNCONTROLLABLY. I APPLIED FULL PRESSURE TO THE BREAK WITH BOTH FEET, BUT THE CAR CONTINUED TO SURGE FORWARD. I ATTAINED A SPEED OF ALMOST 100 MPH, EVEN WITH BOTH FEET FULLY DECOMPRESSING THE BREAK. BOTH SHOULDERS OF THE INTERSTATE HAD CONSTRUCTION, SO THERE WAS NO SHOULDER TO UTILIZE ON EITHER SIDE. AFTER WEAVING IN AND OUT OF TRAFFIC, I FINALLY FOUND A SUITABLE OFF RAMP. AFTER PULLING THE EMERGENCY BREAK, PUTTING THE CAR IN NEUTRAL, AND EVENTUALLY PARK, THE CAR CAME TO A VERY ABRUPT STOP (JUST BEFORE I REACHED A BUSY INTERSECTION AT THE END OF THE OFF RAMP). THE BREAKS CONTINUED TO SMOKE FOR ANOTHER 45 MINUTES AFTER COMING TO A STOP AND CUTTING THE ENGINE. I DO NOT KNOW HOW I'M ALIVE, BUT I AM GRATEFUL. *TR
Power train, Apr 10, 2015, crash
WHILE SLOWING TO COME TO A COMPLETE STOP IN A TURNING LANE BEHIND TWO OTHER VEHICLES, THE SUBJECT VEHICLE'S TRANSMISSION SLIPPED FROM GEAR AND DISENGAGED THE ENGINE. WHEN THE VEHICLES TRANSMISSION REENGAGED THE ENGINES REMAINING TORQUE NOT YET DISPLACED, THE VEHICLE LUNGED FORWARD CAUSING A LOSE OF CONTROL AND THE BRAKES TO LOCK UP FROM ATTEMPTING THE BRAKING ACTION ALREADY TAKING PLACE. THE SUBJECT VEHICLE HAD PREVIOUSLY BEEN IN THE DEALERSHIPS SERVICE DEPT. TO HAVE ITS TRANSMISSION THAT PREVIOUSLY AND COMPLETELY BURNT ITS CLUTCHES OUT AT ONLY 14,775 MILES DRIVEN. THE SYMPTOMS OF THE TRANSMISSION BURNING THE CLUTCHES OUT WAS PRESENTING ITSELF IN AN INCREASING MANNER FROM AROUND 5,000 MILES. THE NEWLY REBUILT TRANSMISSION FAILED AT ONLY 21,150 MILES AT THE TIME OF THE TOTAL LOSS INCIDENT. *TR
Power train, Apr 10, 2015
WHILE ENTERING A MAIN ARTERY OF TRAFFIC FROM A SIDE ROAD, DURING THE ACCELERATION BETWEEN 35-45MPH, THE TRANSMISSION DISENGAGED FROM THE ENGINE. THE ENGINE, NOT BEING SUBJECT TO TRANSFERRING ENERGY TO THE TRANSMISSION BEGAN TO GAIN RPM EXCEEDINGLY FASTER ON ITS OWN WITH THE OPERATORS FOOT STILL ONLY APPLYING THE EQUAL FORCE APPLICABLE TO NORMALLY EXECUTE THE ENTRANCE ON TO THE MAIN ROAD. THE TRANSMISSION REGAINED TRACTION WITH THE ENGINE AND THE VEHICLE SUFFERED A VIOLENT LUNGE FORWARD THAN DISENGAGED ONCE MORE AND REPEATED THE SAME AGAIN WITH THE DISENGAGE AND LUNGE FORWARD. THE OPERATOR WAS ABLE TO DRIVE THE VEHICLE AROUND THE BLOCK AT NO MORE THAN 10MPH AROUND THE BLOCK TO GARAGE THE VEHICLE AND CALL FORD TO REPORT THE INCIDENT. *TR
Structure, Apr 3, 2015
THE REAR LIFT GATE SEAL LEAKS AND LEAVE A PUDDLE OF WATER AROUND THE REAR LATCH. SOMETIMES THE CARPET IN THE BACK NEAR THE REAR GATE IS DAMP. *TR
Electrical system, Visibility/wiper, Mar 31, 2015
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER THE KEY WAS INSERTED INTO THE IGNITION SWITCH. IN ADDITION, THE CONTACT MENTIONED THAT THE PASSENGER SIDE WIPER BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.
Electrical system, Mar 25, 2015
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING OVER 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS UNABLE TO DETERMINE THE FAILURE AND AN UNKNOWN ERROR MESSAGE APPEARED ON THE INSTRUMENTAL PANEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.
Suspension, Mar 20, 2015
WENT TO THE DEALER, [XXX] , TO GET AN OIL CHANGE AND THEY TOLD ME MY MAINE STATE INSPECTION WAS DUE. THE INSPECTION FAILED DUE TO CORROSION ON THE LEFT FRONT LOWER CONTROL ARM BUSHING. THERE IS A RECALL ON EARLIER ESCAPE MODELS, BUT MY 2011 MODEL WAS NOT COVERED. IT COST ME AROUND 600 DOLLARS TO REPAIR. IF EARLIER MODELS HAD THIS PROBLEM WHY ARE CONSUMERS PAYING FOR THE SAME REPAIR ON NEWER MODELS? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Fuel system, Gasoline, Engine, Mar 19, 2015
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT AND CHECK FUEL INLET ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, THE CONTACT STATED THE WATER PUMP FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000. THE VIN WAS UNAVAILABLE. UPDATED 4/29/15*CN