2011 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,316 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Escape model years with reports.
Of the 2011 reports, 38 involved a crash and 7 involved a fire. 38 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
Representative owner complaints
1,316 reports, newest first.
Electrical system, Engine, Jun 30, 2013
I WAS DRIVING HOME FROM WORK AT ABOUT 35 MPH WHEN THE CAR LOST POWER. IT STAYED RUNNING AND I TURNED ON MY FLASHERS AND COASTED TO THE FIRST TURN. I TURNED OFF THE MAIN RD AND PARKED, SHUT OFF THE CAR, THEN STARTED IT BACK UP AND IT WORKED FINE THE REST OF THE WAY HOME. A FEW DAYS LATER IT DID IT AGAIN SO I CALLED THE LOCAL FORD GARAGE, ON A SATURDAY MORNING. THE SERVICE MAN ON DUTY TOLD ME " THIS TIME OF YEAR THERE ARE FUZZIES FROM THE TREES FLYING AROUND, THE GET STUCK IN YOUR AIR FILTER AND WHEN YOU TURN THE CAR OFF AND START IT AGAIN THE FUZZIES GET SUCKED IN THE ENGINE AND THE CAR IS FINE. HE SAID HE KNOWS THIS HAS HAPPENED AND WHAT I DESCRIBED HAPPENED TO MY CAR SOUNDS LIKE THIS. HE SAID IF IT HAPPENS AGAIN TO CALL BACK". I SAID "ARE YOU KIDDING ME?". IT HAPPENED AGAIN SO I CALLED BACK, GOT AN ANSWERING MACHINE AND LEFT A MESSAGE. NO ONE CALLED ME BACK, AND THE CAR STOPPED DOING THIS. TWO WEEKS LATER IT LOST POWER TWICE IN ONE DAY, ONCE ON THE INTERSTATE WHICH WAS SCARY, THEN TWICE MORE ON MY 3 MILE DRIVE TO WORK IN THE MORNING. I HAD MY SON LOOK AT THE AIR FILTER, HE SAID IT LOOKED FINE AND NOTHING SHOULD GET THROUGH IT AND TO TAKE IT TO THE GARAGE. I TOOK IT TO THE FORD GARAGE, THEY SAID IT NEEDS AN ELECTRONIC THROTTLE BODY AND WILL COST $420, THAT IS THE ESTIMATE. THE CAR HAS BEEN AT THE FORD GARAGE FOR 6 DAYS NOW. THEY DON'T HAVE THE PART BECAUSE IT IS ON BACKORDER. THEY DID GIVE ME A LOANER CAR AT NO COST, WHICH I APPRECIATE. *TR
Vehicle speed control, Jun 29, 2013
I WAS DRIVING WHEN IT APPEARED TO STALL SHUT CAR OFF I DROVE TO DEALERSHIP. I WAS INFORMED IT WAS BAD THROTTLE ASSEMBLY. IT WILL COST $411TO FIX DEALER OFFERED TO TAKE 10% OFF.IF MY WIFE WAS DRIVING SHE WOULD HAVE TOTALLY TOTALLY PANICKED AND MOST LIKELY CAUSED AN ACCIDENT. FORD NEEDS TO STEP TO THE PLATE AND FIX THIS. *TR
Electrical system, Engine, Jun 29, 2013
VEHICLE WENT INTO STALL WHILE TRAVELING OFF OF EXIT RAMP. HAVE READ THAT THIS IS BEING INVESTIGATED AND NEEDS TO BE RECALLED! DANGEROUS AND FELT UNSAFE WITH MY CHILD IN VEHICLE! IF THIS HAPPENED AT A HIGH SPEED ON HWY, IT COULD LEAD TO A CRASH AND INJURY OR EVEN DEATH! *TR
Power train, Engine, Jun 28, 2013
VEHICLE WOULD LOOSE ALL POWER WHILE TRAVELING AT HIGHWAY SPEED. WOULD HAVE TO PULL OVER TURN ENGINE OFF AND BACK ON TO RESET. WRENCH LIGHT WOULD COME ON BUT WOULD RESET AFTER VEHICLE WAS TURNED OFF. TOOK TO SHOP AND NEEDED A NEW THROTTLE BODY. *TR
Power train, Jun 28, 2013
VEHICLE LOST PROPULSION AT ABOUT 30-35 MPH AND DRIVER WAS BARELY ABLE TO GET IT OFF MAIN ROAD. A VEHICLE BEHIND IT HAD TO BRAKE TO AVOID REAR-END COLLISION. WAS NOT ABLE TO MOVE FORWARD AND HAD TO BE TOWED. SUBSEQUENTLY VEHICLE FUNCTIONED AGAIN, BUT ABOUT 2 WEEKS LATER THE SAME THING HAPPENED -- CAR WOULD NOT ACCELERATE AND FELT LIKE IT WAS SLIPPING BETWEEN GEARS. SUBSEQUENTLY A FORD DEALER REPAIR DEPARTMENT DETERMINED THAT THE THROTTLE BODY HAD FAILED. *TR
Power train, Jun 28, 2013
AS I BEGAN ACCELERATING FROM A STOP I REACHED ABOUT 15MPH WHEN THE CAR SUDDENLY LOST POWER AND BEGAN TO VIBRATE VIOLENTLY.THE WRENCH LIGHT AND CHECK ENGINE LIGHT CAME ON. THE ENGINE LIGHT REMAINS ON. I WAS ABLE TO GUIDE THE CAR TO THE SIDE OF THE ROAD AND HAD IT TOWED TO THE SHOP.THE MECHANIC INFORMED ME THAT IT WAS THE THROTTLE BODY ASSEMBLY AND THE PARTS ARE ON BACKORDER FROM FORD AND HE WAS TOLD THERE WAS NO ETA. THE MECHANIC WAS ALSO TOLD THAT IT COULD TAKE UP TO A YEAR!!! HOW TO I PAY A CAR NOTE FOR A USELESS CAR AND HOW DO I GET TO WORK?! THE CAR IS NOT DRIVABLE AND THE FORD ESCAPES THAT ARE STILL ON THE ROAD ARE A DANGER TO ALL WITHOUT THIS PROBLEM BEING FIXED! *TR
Electrical system, Jun 27, 2013
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED. THE CONTACT MERGED TO THE SHOULDER OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS HOWEVER, THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *TR
Engine and engine cooling, Power train, Electrical system, Vehicle speed control, Jun 26, 2013
AT APPROX. 19,800 MILES WAS DRIVING ALONG THE INTERSTATE AND THE ESCAPE STARTED LOSING POWER. I WENT FROM RUNNING 75 MPH TO 40 MPH. THE ESCAPE NOW HAS APPROX. 33,000 MILES AND IS A TOTAL NIGHTMARE. AS OF APRIL 28, 2013 IT HAS BEEN IN THE SHOP FOR A TOTAL OF 46 DAYS AND HAS HAD 8 REPAIR ATTEMPTS. NO WARNING LIGHTS NOR THE CHECK ENGINE LIGHT HAS EVER COME ON. THIS ESCAPE CLUNKS, SURGES, LOSES POWER, CUT'S OFF AND AT TIMES WILL NOT EVEN CRANK. THE TRANSMISSIONS HAS BEEN REPROGRAMMED, THE THROTTLE BODY AND MOTOR ASY - THROTTLE BODY AIR INTAKE HAS BEEN REPLACED, THE VAPOR MANAGEMENT VALVE HAS BEEN REPLACED, THE TORQUE CONVERTOR HAS BEEN REPLACED. LOST IN ARBITRATION WITH THE BBB BECAUSE FORD SAID IN THEIR LAST REPAIR ATTEMPT THAT THE VEHICLE HAS OPERATING AS NORMAL. JUNE 5, 2013 CAR WAS BACK IN SHOP BECAUSE AT 7:45 AM STOPPED AT A RED LIGHT, WHILE MY FOOT WAS ON THE BRAKE THE RPM'S SURGED UP TO 4000, COULD HARDLY KEEP IT FROM RUNNING THE LIGHT, ONCE THE LIGHT CHANGED TOOK OFF AND WITHIN 4 TENTHS OF A MILE LOST POWER AND SHUT OFF. IT TOOK ME 8 MINUTES TO GET IT TO CRANK, DROVE ABOUT 15 MILES, SURGING ALL THE WAY, AND THE CAR DIED AGAIN, TAKING ME 10 MINUTES TO GET IT TO CRANK. TOOK THE CAR BACK TO THE SHOP, THEY KEPT IT FOR 7 DAYS, RETURNED IT AND SAID THEY COULD NOT DUPLICATE PROBLEM. JUNE 20, 2013 TRIED TO CRANK THE CAR AT 10:00 AM, IT WOULD CRANK, BUT GO DEAD, FINALLY AT 11:10 AM IT STAYED CRANKED, DROVE AT 3 TENTHS OF A MILE, CAR GOES DEAD. TAKES ME 5 MINUTES TO RE-CRANK WENT STRAIGHT TO THE SHOP. THIS CAR IS DANGEROUS AND FORD NEEDS TO RE-CALL.
Vehicle speed control, Jun 26, 2013
I WAS DRIVING DOWN THE ROAD AND SUDDENLY MY VEHICLE LOST ALL RPM'S, I COASTED ON TO THE SIDE OF THE ROAD AND TURNED MY VEHICLE OFF. DURING THIS TIME A WRENCH LIGHT ALSO CAME ON MY VEHICLE. A FEW MINUTES LATER I RESTARTED IT AND IT WENT APROX 1/2MILE BEFORE DOING IT AGAIN. I AGAIN PULLED OVER, RESTARTED ENGINE AND WAS ABLE TO DRIVE HOME WITH NO FURTHER PROBLEMS. THIS HAS HAPPENED MULTIPLE TIMES SINCE IN THE PAST 2 WEEKS. THE FORD SERVICE DEPT TOLD ME THAT THIS IS NOT COVERED UNDER WARRANTY AND THEY ARE UNABLE TO FIX IT WITHOUT US PAYING IN FULL FOR THE REPAIR. THE WRENCH LIGHT DOES NOT STAY ON. WE WERE TOLD THE ACTUATOR WAS STUCK OPEN. *TR
Electrical system, Vehicle speed control, Jun 26, 2013
I WAS TRAVELING AND SUDDENLY LOST POWER OR THROTTLE CONTROL. THE CAR STARTED STUMBLING AND I HAD NO POWER AS I PUSHED ON ACCELERATOR. THE WRENCH SYMBOL CAME ON MY CONTROL PANEL. *TR
Power train, Jun 25, 2013
PURCHASED USED IN JAN 2013, IMMEDIATELY HAD TROUBLE SHIFTING AND WOULDN'T GO IN REVERSE. RPMS REVVED UP LIKE IT COULDN'T SHIFT TO THE NEXT GEAR. BROUGHT IT BACK TO THE DEALER, NO CODES BUT A TSB 12-6-12 AND 11-9-9 COVERED BOTH AND THE PCM WAS REPROGRAMMED. IT STILL SHIFTED HARD BUT I GOT USED TO IT. IT STARTED GETTING REALLY BAD AGAIN IN MAY 2013. NO CODES, NO CHECK ENGINE LIGHT AND I CHECKED THE SYSTEM INFORMATION AND NOTHING WAS FLAGGED. IT WOULD CHUG AND THEN DIE WHILE IDLING. AT A STOPLIGHT ON A 55 MPH HIGHWAY, IT STALLED. ENGINE STARTED UP BUT AS SOON AS IT WAS PUT INTO DRIVE IT WOULD MAKE A LOUD GRINDING NOISE AND STALL. I DIDN'T HAVE ANY WARNING. I WAS AT A STOPLIGHT AT A VERY BUSY INTERSECTION AND THERE WAS NO WHERE SAFE TO PUSH THE TRUCK TO THE SIDE. I WAITED 30 TERRIFIED MINUTES FOR THE TOW TRUCK HOPING NO ONE WOULD SLAM INTO ME. TOWED IT TO THE CLOSEST DEALER WHERE THEY HAD TO WRITE TO THE HOTLINE TO CHECK SINCE IT WAS ONLY 2 YEARS OLD. FIRST TOLD IT WAS A VALVE BODY OR TORQUE CONVERTER FAILURE. METAL WAS FOUND IN THE VALVE BODY AND SOLENOID SCREENS AND THE WHOLE TRANSMISSION NEEDED TO BE REPLACED. AND BECAUSE IT HAD 71,000 MILES IT WASN'T COVERED UNDER WARRANTY. *TR
Vehicle speed control, Jun 25, 2013
AT A STOP LIGHT, ACCELERATING THROUGH THE INTERSECTION AT APPROX. 30 MPH, THE CAR JERKED AND LOST SPEED. PUT GAS PEDAL DOWN TO FLOOR. THE CAR WAS NEVER ABLE TO GO OVER 10 MPH. HAD VEHICLE TOWED TO DEALERSHIP WHERE I WAS TOLD TODAY IT WAS A DEFECTIVE THROTTLE BODY AND DUE TO BACK ORDER ON THE PART IT WOULD TAKE UP TO 2-3 WEEKS TO RECEIVE A PART. THIS EXACT SAME THING HAPPENED TO MY BROTHER'S 2009 FORD ESCAPE. SEEMS IF THIS IS RECURRENT ISSUE IT SHOULD BE RECALLED SEEING AS THE POTENTIAL DANGER TO THE DRIVER AND OTHER'S ON THE ROAD. *TR
Power train, Jun 24, 2013
I WAS TRAVELING ABOUT 30 MILES PER HOUR WHEN THE CAR LOST POWER. IT ALSO STARTED BUCKING AND I WAS BARELY ABLE TO DRIVE IT INTO A GAS STATION. THE CAR WAS TOWED TO THE DEALERSHIP WHERE IT WAS PURCHASED (BETHLEHEM FORD). I WAS TOLD THAT A IT IS A POWER TRAIN , THROTTLE QUADRANT PROBLEM AND THE PART IS ON NATIONAL BACKORDER... NOT EXPECTED TO BE IN UNTIL JULY 15TH. *TR
Power train, Vehicle speed control, Engine, Jun 24, 2013
THE FIRST OF 4 INCIDENTS OCCURRED WHILE DRIVING ON THE BELT PARKWAY IN BROOKLYN NY. I WAS DRIVING AT A SPEED OF 65 MPH IN THE LEFT LANE ON A STRETCH OF HIGHWAY WITH NO SHOULDER ON THE LEFT SIDE OF THE ROAD WHEN I LOST ALL PEDAL POWER. I WASN'T ABLE TO ACCELERATE. THE ENGINE WAS RUNNING AND ALL THE ELECTRONICS WERE WORKING PROPERLY EXCEPT FOR NOT BEING ABLE TO ACCELERATE. THE SMALL ICON OF A WRENCH APPEARED ON THE DASH. I MANAGED TO CROSS THREE LANES OF HEAVY TRAFFIC TO THE RIGHT SHOULDER. I PUT THE VEHICLE IN PARK AND STEPPED ON THE ACCELERATOR TO REV THE ENGINE, NOTHING HAPPENED. IT SEEMED LIKE THERE WAS NO GAS GETTING TO THE ENGINE. I THEN SHUT DOWN THE ENGINE AND CHECKED THE OWNERS MANUAL FOR THE ICON OF THE WRENCH. THE DESCRIPTION OF THE WRENCH ICON STATES THAT A THROTTLE CONTROL/POWERTRAIN FAULT HAS BEEN DETECTED AND I SHOULD CONTACT AN AUTHORIZED DEALER AS SOON AS POSSIBLE. UPON CONTACTING THE DEALER HE INDICATED THAT THEY HAVE BEEN HAVING A PROBLEM WITH THE THROTTLE BODY ON MY MAKE AND MODEL AND ALSO STATED THAT MY WARRANTY HAD EXPIRED AND THERE WAS NO RECALL ISSUED FOR THIS PROBLEM. THE COST WAS MY RESPONSIBILITY. I PROCEEDED TO HAVE THEM ORDER ME A NEW THROTTLE BODY. THE LEAD TIME WOULD BE 2-3 WEEKS FOR THE NEW PART. DURING THAT TIME THE SAME PROBLEM HAS HAPPENED 3 MORE TIMES, 2 OF WHICH WERE AT A SPEED OF 65 MPH AND 1 TIME STARTING OFF FROM A RED LIGHT AT A SPEED OF LESS THAT 10 MPH. AFTER RESEARCHING THIS PROBLEM ON LINE I HAVE FOUND THIS TO BE A MAJOR ISSUE AND A RECALL FOR THE THROTTLE BODY SHOULD BE ISSUED AND REPAIRS MADE BY FORD AT NO COST TO THE OWNERS. I FEEL THAT I WAS PUT IN A VERY DANGEROUS LIFE THREATENING POSITION. *TR
Engine, Jun 24, 2013
IT HAS HAPPEN FOUR TIMES, THE FIRST TIME I WAS DRIVING AT ABOUT 25-30MPH, THE SECOND TIME I WAS DRIVING ABOUT 60 MPH, THE THIRD TIME ABOUT 25 MPH, EACH OF THESE TIMES MY ESCAPE WOULD LOSE POWER, THE ENGINE WAS MISSING REALLY BAD, AND THE GAS PEDAL DIDN'T DO ANYTHING, YOU COULD PRESS IT ALL THE WAY DOWN, NOTHING HAPPEN, THANKFULLY EACH OF THESE TIMES I WAS ABLE TO GET OUT OF TRAFFIC TO THE SIDE OF THE ROAD, STOP, PUT THE CAR IN PARK, TURN THE CAR OFF, SET FOR A FEW MINS THEN START AND EVERYTHING WAS NORMAL, THE LAST TIME IT HAPPEN IT WAS PULLING OUT OF MY DRIVEWAY, I COULDN'T GO 50 FT WITHOUT IT DOING THE SAME THING, LOSE POWER, THE GAS PETAL DIDN'T DO ANYTHING, AND THE ENGINE WAS MISSING SO BAD IT ALMOST WOULD DIE. MY CAR IS AT THE SHOP NOW, I AM WAITING ON THE COST TO HAVE MY ABOUT 2 YEAR OLD CAR FIXED SO I CAN DRIVE IT AGAIN. I HAVE READ 23 PAGES OF COMPLAINS ON THIS SITE, MORE THAN HALF IS THE SAME ISSUE I HAD WITH MY CAR. I BELIEVE FORD NEEDS TO DO A RECALL FOR THIS THROTTLING ISSUE AND FIX THE PROBLEM, AND STAND BEHIND THEIR PRODUCT, IT SEEMS THERE ARE ALOT OF FORD VEHICLES WITH THE SAME ISSUE THAT IS COSTING ALOT OF MONEY TO HAVE REPAIRED.. THANK YOU. *TR
Engine, Jun 24, 2013
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THE WRENCH SYMBOL AND ENGINE WARNING INDICATORS ILLUMINATED; THEN THE ENGINE STALLED. AFTER SEVERAL ATTEMPTS TO START THE VEHICLE IT BEGAN TO FUNCTION NORMALLY. THE FAILURE RECURRED WITHIN A FEW MOMENTS; HOWEVER, THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Vehicle speed control, Fuel/propulsion system, Jun 23, 2013
VEHICLE WENT INTO LIMP-HOME MODE WHILE UNDER LIGHT ACCELERATION. HAD TO BE TOWED TO DEALERSHIP. DEALER DIAGNOSED AS THROTTLE BODY FAILURE. *TR
Vehicle speed control, Engine, Jun 23, 2013
VEHICLE HAS STALLED ON ME ON 5 DIFFERENT TIMES. ALWAYS DURING A TURN AT SLOW SPEEDS. I HAVE HAD TO PUT THE VEHICLE IN NEUTRAL AND RESTART IT. THE LAST TIME IT HAPPENED, WAS ON JUNE 5TH. THERE WAS A CAR BEHIND ME AND I WAS ABLE TO AVOID IT HITTING ME. I REPORTED THIS TO MY FORD DEALERSHIP AND THEY CHECKED THE VEHICLE OUT AND COULD NOT FIND ANY PROBLEMS. I ALSO NOTICE THAT AT TIMES WHEN I AM TRYING TO ACCELERATE THAT THE CAR WILL KIND OF JERK OR SURGE, ALMOST LIKE IT'S TRYING TO GET FUEL TO THE ENGINE. *TR
Power train, Jun 23, 2013
DRIVING VEHICLE ON 6/23/13 APPROXIMATELY 30 MPH AND IT SUDDENLY LOST ACCELERATION AND BEGAN TO JERK FORWARD. "WRENCH" INDICATOR APPEARED ON DASH. PULLED VEHICLE OVER AND WAITED; HOWEVER, PROBLEM CONTINUED. VEHICLE WOULD ONLY MOVE FORWARD AT LESS THAN 5 MPH WHILE JERKING AS IT TRAVELED. HAVE HAD CONSTANT PROBLEMS WITH THIS VEHICLE SINCE PURCHASE. A COUPLE MONTHS AFTER PURCHASE ON 2011, WHILE TRAVELING ON AN INTERSTATE AT 70 MPH, THE VEHICLE COMPLETELY LOST ACCELERATION, ALMOST CAUSING A SERIOUS CRASH. VEHICLE WAS PULLED TO SIDE OF ROAD AND TOWED TO DEALERSHIP WHERE THEY HAD TO REPLACE THE CATALYTIC CONVERTER. SINCE THAT TIME, THE TRANSMISSION HAS BEEN SHIFTING HARD AND CREATING NOISES; HOWEVER, THE DEALERSHIP HAS BEEN UNABLE FIND A PROBLEM. TODAY, THE VEHICLE "DIED" AGAIN AND HAD TO BE PULLED OF THE ROAD. HAVE HAD VEHICLE IN THE SERVICE DEPARTMENT REPEATEDLY TO ADDRESS ISSUE; HOWEVER, NO FIX HAS BEEN PROVIDED. NOW, JUST AFTER THE WARRANTY EXPIRED (CURRENTLY 39,104) THE VEHICLE HAS FAILED AGAIN. *TR
Power train, Engine, Jun 22, 2013
WHILE TRAVELING THE INTERSTATE, THE ENGINE SUDDENLY DROPPED TO APPROXIMATELY 600 RPM AND SUBSEQUENTLY DOWN SHIFTED TO LOW GEAR. I FOUND MYSELF IN THE INSIDE LANE, DURING RUSH-HOUR TRAFFIC, DECELERATING FROM 70MPH TO 5MPH WITH NO PLACE TO GO. I WAS LUCKY, BUT NOT POPULAR. THE CHECK ENGINE LIGHT (WRENCH) CAME ON AND I SLOWLY FOUND MY WAY TO THE EMERGENCY LANE. AFTER TURNING OFF THE ENGINE AND RESTARTING, EVERYTHING WAS OK. THIS HAPPENED ANOTHER TIME WITH, PRETTY MUCH, THE SAME STORY. THE FORD DEALERSHIP DIAGNOSED THE PROBLEM AS A BAD/STUCK THROTTLE BODY. I'VE BEEN WAITING FOR THEM TO FIX THE PROBLEM, BUT THEY DO NOT HAVE THE NECESSARY PARTS AND APPARENTLY VERY LITTLE INTEREST. FORD CORPORATE SAYS THEY WILL HELP WITH THE COST, BUT WILL NOT RETURN MY CALLS, SO I'M LEFT TO WONDER ABOUT THAT. *TR
Vehicle speed control, Jun 21, 2013
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED. THE CHECK ENGINE WARNING LIGHT DID NOT ILLUMINATE UNTIL AFTER THE FAILURE OCCURRED. THE CONTACT WAS ABLE TO RESTART VEHICLE HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INSPECTED THE VEHICLE AND DETERMINED THAT THE FAILURE WAS CAUSED BY THE THROTTLE BODY. THE FAILURE WAS NOT REPORTED TO THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGE WAS 29,900.
Engine and engine cooling, Jun 21, 2013
I WAS DRIVING DOWN THE INTERSTATE AND THE VEHICLE SUDDENLY LOST POWER, BUT THE ENGINE WAS STILL RUNNING. *TR
Engine, Jun 20, 2013
VEHICLE BEGAN TO STALL AT HIGHWAY SPEED WITH NO THROTTLE RESPONSE. COASTED VEHICLE TO A STOP AND TURNED OFF THE ENGINE. CONTINUED DOWN THE ROAD AS IT STALLED TWO MORE TIMES TO THE NEAREST DEALER. THEY SCANNED AND GAVE US CODE P2111 TECH SAID THAT WE NEEDED A THROTTLE BOTTLE AND IT WAS ON A NATIONWIDE BACK ORDER. TECH ALSO SAID THERE WERE 3 OTHER VEHICLES ON THE LOT WAITING FOR THE SAME PART. TRIED TO ORDER PART AND THEY WANTED CASH UP FRONT, IT SHOULD BE COVERED UNDER WARRANTY. *TR
Power train, Engine, Fuel/propulsion system, Jun 20, 2013
I WAS TRAVELING AT APPROXIMATELY 60MPH WHEN MY FORD ESCAPE COMPLETELY STALLED AND S SERVICE LIGHT CAME ON. AS I TRIED TO MOVE OUT OF TRAFFIC I WAS NEARLY HIT BY MULTIPLE VEHICLES COMING FROM BOTH DIRECTIONS. I HAD THE VEHICLE TOWED TO THE FORD DEALERSHIP ASSUMING THIS WOULD BE COVERED UNDER POWER TRAIN WARRANTY. AFTER EXPLAINING TO THE SERVICE DEPARTMENT WHAT HAD HAPPENED, BEFORE THEY LOOKED AT MY VEHICLE, THEY KNEW EXACTLY WHAT IT WAS. APPARENTLY, THE PROBLEM WITH THE THROTTLE BODY IS SO COMMON THEY CAN'T KEEP THE PARTS IN STOCK. THIS PROBLEM CAUSES THE VEHICLE TO STALL OR SURGE FORWARD, USUALLY AT RATES OF SPEED EXCEEDING 40MPH. I WAS INFORMED THAT FORD DOES NOT CONSIDER THIS PART OF THE POWER TRAIN. $401.04 LATER I HAD MY VEHICLE BACK. AS I WAS PAYING THE SERVICE CASHIER INFORMED ME THAT THIS WAS THE 12TH THAT HAD FIXED THAT WEEK (IT WAS ONLY WEDNESDAY) AND TO HOLD ONTO MY RECEIPT BECAUSE IT REALLY SHOULD BE RECALLED. *TR
Vehicle speed control, Fuel/propulsion system, Jun 20, 2013
I WAS MAKING A LEFT TURN FROM A ROAD WITH A 45 MPH LIMIT. I JUST INITIATED THE TURN WHEN IT FELT LIKE I LOST ALL POWER & WAS BARELY COASTING. I WAITED 'TIL THE ROAD WAS CLEAR TO TURN, BUT NOW THERE WERE 2 CARS BEARING DOWN ON ME SOUNDING THEIR HORNS & WITH SQUEALING TIRES AS THEY ATTEMPTED TO AVOID HITTING ME. I BARELY MADE IT OUT OF THE INTERSECTION. AT WHAT FELT LIKE ONE MPH, I DROVE ONTO THE SHOULDER, TURNED OFF THE CAR & GATHERED MY WITS AS I WAS TERRIFIED. TURNED THE CAR BACK ON & IT WAS THE SAME, BUT NOTICED A WRENCH ON THE DISPLAY. TURNED MY CAR OFF & CALLED MY MECHANIC FOR A TOW. WHILE WAITING, TRIED TURNING THE CAR ON AGAIN & IT WORKED. DROVE TO THE MECHANIC & HE SAID IT WAS A THROTTLE BODY ASSEMBLY PROBLEM, BUT NO CODE HAD BEEN SET IN THE COMPUTER. HE CALLED SCHAUMBURG FORD & THEY SAID UNLESS A CODE WAS SET, IT WAS NOT COVERED BY WARRANTY. I WOULD HAVE TO DRIVE THE CAR 'TIL IT FAILED AGAIN & SET THE CODE--LIKE DRIVING A TIME BOMB! THE NEXT DAY I WENT TO HOPKINS FORD WHERE I BOUGHT THE CAR 6/30/12 & THEY SAID THE THROTTLE BODY ASSEMBLY FAILED THE TEST, SO IT WOULD BE COVERED BY WARRANTY, BUT THAT IT WOULD BE AT LEAST JULY BEFORE THEY COULD GET THE PART BECAUSE SO MANY HAVE FAILED & ARE ON ORDER. I WOULD HAVE TO DRIVE THE CAR 'TIL THEN. LATER THAT DAY THEY CONTACTED ME & SAID FORD ADVISED THIS WOULD NOT BE COVERED BY WARRANTY & THE SERVICE PERSON ESTIMATED THE REPAIR AT OVER $500. WITH THIS MANY FAILED THROTTLE BODY ASSEMBLIES, THIS SOUNDS LIKE A RECALL ITEM. SURE HOPE I DON'T GET KILLED OR KILL SOMEBODY WHILE I WAIT FOR THE PART. *TR