2011 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,316 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Escape model years with reports.
Of the 2011 reports, 38 involved a crash and 7 involved a fire. 38 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
Representative owner complaints
1,316 reports, newest first.
Power train, Oct 14, 2012
INTERMITTENTLY LOSE THROTTLE RESPONSE, ENGINE RETURNS TO IDLE, GAS PEDAL DOES NOT RESPOND. THIS HAS HAPPENED ON HIGHWAY AND LOCAL ROADS AND CREATES DANGEROUS SITUATION. DEALER HAS BEEN ABLE TO DUPLICATE PROBLEM BUT NOT ABLE TO REPAIR. *TR
Power train, Engine, Fuel/propulsion system, Oct 13, 2012
WHILE DRIVING THE WRENCH LIGHT CAME ON AND THE CAR JUST DIED, HAD TO PULL OVER, THE 2ND TIME I WAS GOING ON A BUSY INTERSTATE AND GOING ABOUT 70 MPH I WAS LUCKY THERE WAS A PLACE TO PULL OFF THE ROAD, BUT THEN THE CHECK ENGINE LIGHT CAME ON, AND STAYED ON FOR THE ENTIRE TRIP. WHEN I ARRIVED HOME AND SHUT THE CAR OFF AND STARTED IT AGAIN THE LIGHT WAS OFF. I LOOKED INTO THIS SINCE I HAVE ELDERLY PEOPLE I TAKE TO AND FROM DR. VISITS AND THIS SEEMS TO BE AN ONGOING PROBLEM SINCE 2005 , I HAVE READ THE COMPLAINTS ON LINE, MY QUESTION IS DOES SOMEONE HAVE TO BE IN A BAD ACCIDENT OR EVEN DIE BEFORE FORD WILL RESOLVE THIS PROBLEM? *TR
Service brakes, Oct 11, 2012
TL* THE CONTACT OWNS A 2011 FORD ESCAPE SXLT. THE CONTACT STATED THAT WHEN THE BRAKE WAS DEPRESSED, THE BRAKE WOULD ABNORMALLY TRAVEL TO THE FLOORBOARD. ALSO, THERE WAS NO PRESSURE IN THE BRAKING SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE BRAKING SYSTEM AND ADVISED THAT THERE WAS NO FAILURE. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. A REPRESENTATIVE ALSO KEPT HER VEHICLE FOR FOUR DAYS AND THEY WERE UNABLE TO FIND THE PROBLEM. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 20,250. UPDATED 12/27/12 *CN UPDATED 12/31/2012 *JS
Structure, Vehicle speed control, Oct 9, 2012, crash
I PULLED INTO A PARKING SPACE NEXT TO THE BUILDING WHERE I WORK AND THE VEHICLE SURGED FORWARD AND HIT THE BRICK WALL, BROKE A WINDOW AND DENTED THE BUILDING AC UNIT. DAMAGE TO MY VEHICLE HOOD, BUMPER AND GRILLE. COST TO REPAIR $4282.75. *TR SEPTEMBER 25,2012 I TOOK IT TO THE FORD DEALER WHERE IT WAS PURCHASED BECAUSE IT CONTINUES TO SURG FORWARD ON A DAILY BASIS. THEY WERE UNABLE TO FIND ANYTHING WRONG WITH THE VEHICLE.
Steering, Sep 25, 2012
ELECTRICALLY ASSISTED STEERING IS HARD ON TURNS ON WINDING ROADS. HAD CAR TO 2 DIFFERENT DEALERS AND THEY SAY THE STEERING IS NORMAL. IT DID NOT FEEL THIS WAY WHEN IT WAS NEW. *TR
Fuel/propulsion system, Sep 5, 2012
DRIVING DOWN INTERSTATE. SUDDENLY I LOST FUEL POWER. ENGINE REMAINED ON. SURGES OF SWAYING OR WARD & BACKWARDS PRIOR TO LOSS OF FUEL POWER. RESEMBLED LIKE IT WAS OUT OF GAS, HOWEVER I HAD 3/4 OF A TANK FULL. I PULLED OVER, TURNED OFF FOR A FEW MINUTES, RESTARTED. WELL, IT HAPPENS A LOT NOW. HAD A NEW FUEL FILTER, GA TREATMENT, NEW GASOLINE ETC. IT HAPPENS DAILY. FINALLY ENGINE LIGHT WAS ON, I TOOK TO DEALERSHIP, THEY SAID IT WAS P2111 & P2112. FUEL ACTUATOR STUCK OPEN, OTHER STUCK CLOSED. I AM A NURSE MARKETER, SINGLE MOM I FOUR AND I BOUGHT THIS VEHICLE NEW A LITTLE OVER A YEAR AGO. I DON'T HAVE THE 700.00 TO HAVE TO FIX THIS PROBLEM. NONETHELESS, I AM LUCKY I HAVEN'T BEEN KILLED YET ON THE INTERSTATE BY THIS PROBLEM. I'M HAVING TO BORROW A CR NOW. THIS IS UNACCEPTABLE. A RECALL NEEDS TO BE ISSUED. AFTER GOOGLING, THIS HAS BEEN AN ONGOING PROBLEM WITH FORD SINCE AT LEAST 2004. DOES ANYBODY REALLY CARE ABOUT OUR LIVES & OUR CHILDREN'S LIVES. LET'S GET THIS FIXED. FORD SHOULD BE ASHAMED. *TR
Power train, Aug 29, 2012
8/18/12 WHILE DRIVING ON THE INTERSTATE AT 60 MPH MY TRUCK SUDDENLY LOST POWER. THE WRENCH LIGHT ON THE DASH CAME ON AND THE TRUCK BEGAN TO SLOW DOWN IN THE MIST OF TRAFFIC. I WAS IN THE MIDDLE LANE AND NEEDED TO PULL OVER TO THE EMERGENCY LANE. AFTER MUCH EFFORT I WAS ABLE TO DO SO. IT WAS A VERY SCARY SITUATION. I WAITED A FEW MINUTES BEFORE RESTARTING THE ENGINE. IT STARTED UP OKAY AND I PULLED OUT AND STAYED IN THE RIGHT LANE. A FOURTH OF A MILE LATER IT DID IT AGAIN. THIS TIME THE ENGINE LIGHT CAME ON. CARS WERE BLOWING THERE HORNS AND I ALMOST GOT HIT A COUPLE OF TIMES. MY DAUGHTER WAS IN THE CAR WITH ME IT SCARED HER SO BAD SHE BEGAN TO CRY. WE WERE A GOOD DISTANCE FROM HOME. I DID NOT KNOW WHAT TO DO OR WHAT WAS GOING ON WITH THE TRUCK. I'D ONLY HAD IT FOUR MONTHS. IF THERE WERE OTHER COMPLAINTS ABOUT THIS HAPPENING, WHY HASN'T SOMETHING BEEN DONE? A RECALL MAYBE? DOES SOMEONE HAVE TO DIE ?????? *TR *JS
Power train, Aug 13, 2012
-HARSH JERKING WHILE FOOT ON BRAKE AND SHIFTING FROM ANY GEAR TO DRIVE, IT'S AN AUTOMATIC TRANSMISSION -AT THE SPEED OF APPROXIMATELY 30 MPH, BRAKING FOR THE STOP SIGN, IT JERKED FORWARD FIRST BEFORE SPEED WAS REDUCED FORTUNATELY, IT WAS STILL UNDER WARRANTY. THE DEALER DIAGNOSED THE PROBLEM AS TRANSMISSION CENTER SUPPORT DAMAGE. THE VEHICLE WAS NEVER IN AN ACCIDENT AND IT WAS PURCHASED NEW. THIS INCIDENT OCCURRED 14.5 MONTHS AFTER I TOOK OWNERSHIP OF THE VEHICLE AND HAD ABOUT 9,330 MILES ON IT. IT WAS A SAFETY HAZARD WHEN IT JERKED FORWARD BEFORE SPEED WAS REDUCED AND FOR A NEW VEHICLE TO HAVE "TRANSMISSION CENTER SUPPORT DAMAGE" - CERTAINLY NOT CONFIDENT THAT IT WON'T HAPPEN AGAIN BEFORE 20,000 MILES. *TR
Electrical system, Aug 6, 2012
THIS HAS HAPPENED TWICE. ONCE ON 7/27 AND AGAIN TODAY, 8/6. WHILE DRIVING ON THE INTERSTATE COMING DOWN OFF AN OVERPASS WITH THE AIR ON THE CAR SUDDENLY STALLED. BOTH TIMES I WAS ABLE TO RESTART FROM THE SIDE OF THE ROAD. *TR
Power train, Electrical system, Vehicle speed control, Jul 23, 2012
WHILE TRAVELING 80MPH ON THE INTERSTATE, MY 2011 FORD ESCAPE WITH 27000 MILES SUDDENLY LOST POWER AS A WRENCH INDICATOR LIGHT CAME ON THE DASHBOARD. THE GAS PEDAL WOULD NOT ACCELERATE TO PULL ONTO SHOULDER OR TO MOVE AROUND TRAFFIC. ALL FUEL ACCELERATION WAS LOST. AS I FINALLY COASTED TO THE SHOULDER, NARROWLY AVOIDING BEING THE CAUSE OF MULTIPLE ACCIDENTS, THE VEHICLE STARTING SHAKING. I TURNED THE CAR OFF, WAITED A FEW MINUTES, AND TURNED THE CAR BACK ON. THE WRENCH INDICATOR LIGHT (POWERTRAIN INDICATION) REMAINED OFF AND THE VEHICLE ACTED NORMAL. THERE WAS NOT AN INDICATION BEFORE OR AFTER THE INCIDENT OF ANY FAULTY SYSTEMS OR PARTS. THE VEHICLE DID THIS WITHOUT ANY REASON, LEAVING ME IN A DANGEROUS SITUATION. THE VEHICLE HAS BEEN PROPERLY MAINTAINED AND RUNNING WITHOUT ANY PROBLEMS SINCE I PURCHASED THE VEHICLE UNTIL THIS INCIDENT. I FEAR IT MAY HAPPEN AGAIN WITHOUT REASON AND PLACE MY LIFE AND THOSE OF MY PASSENGERS IN HARMS' WAY. *TR
Power train, Engine, Jun 20, 2012
WHILE I WAS DRIVING 55 MPH ON THE INTERSTATE IN THE MIDDLE LANE WHEN SUDDENLY, WITH NO WARNING, WE WERE NO LONGER ABLE TO GET ENOUGH THROTTLE TO CONTINUE MOVING FORWARD. WE HAD TO COAST TO THE SIDE OF THE ROAD. WE WERE ALMOST REAR-ENDED, I REALLY THOUGHT WE WERE GOING TO BE KILLED. IT IS A VERY SCARY SITUATION, GOING FROM 55 MPH TO NOTHING. THE THROTTLE BODY FAILED COMPLETELY AND HAD TO BE REPLACED. AFTER DOING RESEARCH ON THIS I HAVE FOUND THAT MANY OTHER PEOPLE HAVE HAD THIS SAME EXPERIENCE, INCLUDING MY SISTERS 2010 FORD ESCAPE WITH ONLY 45000 MILES ON IT. I HAD JUST HAD MY 30,000 MILE SERVICE DONE ON MY VEHICLE TWO WEEKS PRIOR AND ASKED THEM TO PLEASE CHECK THE THROTTLE BODY SINCE IT HAD HAPPENED TO MY SISTER, AND IT WAS FINE AT THAT TIME. I BELIEVE SOMETHING NEEDS TO BE DONE BEFORE SOMEONE IS KILLED. WHEN I ASKED WHAT WAS TO KEEP THIS FROM HAPPENING AGAIN I WAS TOLD, "NOTHING, IT COULD HAPPEN AGAIN AT ANY TIME". WHEN I ASKED IF THERE WAS A RECALL ON IT, I WAS TOLD,"I HAVE BEEN WAITING ON A RECALL ON THIS FOR TWO YEARS." I WAS TOLD THIS FROM A FORD SERVICE PERSON AT THE FORD PLACE THAT REPAIRED MY VEHICLE IN INDIANA. I HAVE REPORTED THIS TO FORD AT THE 800-392-FORD NUMBER THAT THE SAME FORD SERVICE WORKER GAVE ME WHEN I ASKED IF THERE WAS SOME PLACE I COULD CALL ABOUT THIS SITUATION TO HELP GET A RECALL. I NO LONGER FEEL SAFE IN MY VEHICLE. *JS
Engine and engine cooling, May 22, 2012
ON THE 5TH DAY OF USE OF MY NEW VEHICLE, I WAS RIDING AT 60 MPH ON A RAINY DAY WHEN THE AIR CONDITIONER STOP WORKING, MY WINDOWS START FOGGING. THERE WAS NO CAR LIGHT ALARMS, CAR TEMPERATURE NORMAL (NO THERMOSTAT ALARM). I TOOK THE CAT TO FORD SERVICE, IT TOOK 4 DAYS TO FIX THE PROBLEM, FINDING OUT THAT THERE WAS A PROBLEM WITH THE THERMOSTAT AND AS A CONSEQUENCE IT AFECT THE AIR CONDITIONER. *TT
Service brakes, Hydraulic, Fuel system, Gasoline, Power train, Structure, Vehicle speed control, May 1, 2012
LAST YEAR I PURCHASED A 2011 FORD ESCAPE AND HAVE BEEN COMPLETELY DISSATISFIED WITH MY PURCHASE. THE SELLING DEALER, TOWER FORD IN GREAT NECK, NEW YORK HAS DONE ABSOLUTELY NOTHING TO HELP ME RECTIFY MY SERIOUS COMPLAINT AND CONCERNS WITH MY VEHICLE. ONE OF MY BIGGEST CONCERNS IS THAT THE TRANSMISSION SLIPS, THE ACCELERATOR PEDAL STICKS, THE BRAKES ARE VERY LOW, AND A SWISHING LIQUID NOISE IS HEARD IN THE FUEL TANK WHEN STOPPING, THE RIGHT SIDE REAR PASSENGER DOOR SQUEAKS, AND THE CENTER CONSOLE IS LOOSE. I'VE BROUGHT MY TRUCK BACK TO THIS DEALER MANY TIMES AND ALL I RECEIVE IS THAT THEY CAN NOT VERIFY MY COMPLAINT AND CONCERNS. I AM CONCERNED FOR MY FAMILY AND MY SAFETY. ANY HELP WOULD BE APPRECIATED. *JS
Vehicle speed control, Apr 23, 2012
WHEN APPROACHING A STOP THROTTLE OPENED TO MAXIMUM. THE ONLY WAY TO STOP WAS PUT VEHICLE IN NEUTRAL. THIS HAS HAPPENED 5 OTHER TIMES SINCE. WHEN I TOOK THE CAR TO FORD THEY SAID THAT SINCE IT WAS AN INTERMITTANT PROBLEM AND NO ONE ELSE HAS REPORTED IT THEY WOULD NO DO ANY REPAIRS.
Other or unspecified, Feb 22, 2012
MY SON OPENED THE BACK HATCH TO PUT HIS BASKETBALL BAG IN THE BACK. HE CLOSED THE HATCH AND AS HE DID THE BACK GLASS SHATTERED. *TR
Power train, Jan 22, 2012
WHEN VEHICLE PARKED AND THEN STARTED AND FOOT ON BRAKE WENT TO PUT SELECTOR IN REVERSE AND AND NOTHING HAPPENED AND WHEN IT ENGAGED INTO REVERSE IT ENGAGE LOUD AND HARD INTO GEAR AND HAS DONE THIS ABOUT 3 TIMES NOW IN THE LAST SEVERAL MONTHS. *TR
Visibility, Equipment adaptive/mobility, Dec 7, 2011
ON 22 NOV 2011 MY 2011 FORD ESCAPE XLT AUTO AWD 2.5L I4 REAR WINDSHIELD EXPLODED AFTER CLOSING TAILGATE/HATCH! I LOOK INSIDE SOON AFTER TO SEE IF ANYTHING HAD BEEN IN THE WAY TO CAUSE IT AND THEIR WAS NOT! THIS WOULD HAVE ONLY BEEN MY THIRD TIME OPENING THE HATCH PART AS I USUALLY OPEN THE GLASS PART MOSTLY AND WHICH I ALSO DID THAT DAY AND THERE WAS NOT INDICATION ON MY DASH THAT ANYTHING WAS STILL OPEN SO LATER THAT DAY I HAD TO OPEN MY TAILGATE AND I CLOSED IT AND MY WINDSHIELD EXPLODED! I HAVE SINCE HAD IT REPLACED AND AM WRITING TO YOU TO INFORM YOU OF THIS SO THAT I WILL NOT HAPPEN TO OTHERS! I HAVE LOOKED ONLINE AT CARCOMPLAINTS.COM AND YOUR SITE TO SEE THEIR ARE OTHER COMPLAINTS ABOUT REAR WINDSHIELD EXPLODING WHICH TO BE COULD BE A SAFETY ISSUE FOR OCCUPANT AND THEIR FAMILIES! I WOULD LIKE IF POSSIBLE FOR A REVIEW OF ALL 2011 FORD ESCAPE MODELS TO SEE IF AN UPGRADE TO THE HARDWARE OR SUPPORT EQUIPMENT NEEDS TO BE DONE AND MAYBE A SAFETY BULLETINS TO ALL 2011 FORD ESCAPE OWNERS TO BE AWARE OF PROBLEM AND HOW TO PREVENT IT! I WAS WONDERING IF MAYBE IT HAD ANYTHING TO DO WITH CABIN PRESSURE????? I SAY THIS BECAUSE WHEN YOU OPEN THE BACKSEAT WINDOWS I HEAR AN ECHOING OF SOUND IN MY SUV AND I WONDER WITH A CERTAIN AMOUNT OF PRESSURE APPLIED TO CLOSING REAR GATE THE PRESSURE PUSHING OFF BACKSEATS IS CAUSING REAR WINDSHIELD TO BLOW OUT??????? V/R, CONCERNED FORD OWNER.... *TR
Visibility, Dec 6, 2011
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT UPON CLOSING THE REAR HATCH DOOR, THE GLASS SHATTERED AND CUT THE CONTACT'S FINGER. THE DEALER WAS CONTACTED AND ADVISED THAT THEY WOULD CALL THE CONTACT BACK AT A LATER DATE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 16,500.
Fuel system, Gasoline, Electrical system, Dec 5, 2011
AS I WAS EXITING A HIGHWAY, MY CAR MESSAGE CENTER ALERTED ME TO SAFELY COME TO A STOP. AS I WAS ATTEMPTING TO GET INTO A PARKING LOT, THE CAR SHUT OFF. I RESTARTED AND WAS ABLE TO GET INTO PARKING LOT ON ELECTRIC, I GUESS. IT WAS TOWED TO UTTER FORD, IN SHERMAN, TX. THEY RAN A DIAGNOSTIC AND TOLD ME IT HAD TO DO WITH THE FUEL PUMP AND THE ELECTRICAL. THEY KEPT IT OVERNIGHT AND SAID THEY REPLACED THE FUEL PUMP. I PICKED IT UP ON 12/3 AROUND 2:30PM. I GOT 40 MILES AND THE CAR WENT INTO FAIL/SAFE MODE AGAIN. I WAS ABLE TO MAKE IT SAFELY TO A PARKING LOT. AFTER THE ENGINE WAS TURNED OFF AND THEN BACK ON, THE ACCELERATOR STUCK. HITTING THE BREAK DID NOT HELP. THE CAR HAD TO BE TURNED OFF TO KEEP THE ENGINE FROM REVVING. IT WAS TOWED TO DAVID MCDAVID LINCOLN IN PLANO, TEXAS. THE SERVICE TECH SAID THAT THERE WAS NOTHING REGISTERING ON THE DIAGNOSTIC. ON THEIR SECOND TEST DRIVE, THE CAR TURNED OFF WHILE THE DRIVER WAS ON THE HIGHWAY. THEY HAD TO SEND A TOW TRUCK TO GET HIM. THE CAR WOULD NOT RESTART. *TR
Visibility, Structure, Nov 22, 2011
WHILE CLOSING THE REAR HATCH, THE GLASS/HATCH EXPLODED INTO AND OUTSIDE OF THE CAR HITTING MY DAUGHTER IN THE FACE. THERE WAS NOT UNUSUAL TENSION OR BINDING WHILE CLOSING THE REAR GLASS HATCH. DID NOT REQUIRE ADDITIONAL EFFORT TO CLOSE IT. THE VEHICLE WAS IN PARK, THE ENGINE WAS OFF,TEMPERATURE OUTSIDE APPROX 50 DEGREES. VEHICLE WAS WARM AS IT HAD BEEN PREVIOUSLY DRIVEN UPDATED 11/28/11 *BF *TR
Electrical system, Visibility, Structure, Nov 10, 2011
REAR WINDSHIELD EXPLODED WHEN MY COLLEAGUE WAS PUTTING HIS BELONGINGS IN THE BACK OF MY SUV. BRAND NEW CAR AND THE THE CAR WASN'T TURNED FOR MORE THAN 5 MINUTES. *TR
Air bags, Nov 9, 2011, crash
VEHICLE REAR ENDED WHILE IN COMMUTE TRAFFIC AND PUSHED FORWARD INTO 2 ADDITIONAL VEHICLES. FRONT RADIATOR PUSHED IN, FRONT FENDERS BOWED OUT AT A PILLARS. PAINT TRANSFER FROM OTHER VEHICLES SHOWS ON BOTH FRONT AND REAR BUMPERS. VEHICLE AIRBAGS FAILED TO DEPLOY. *TR
Equipment, Oct 26, 2011
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 55 MPH THE AIR CONDITIONER COIL MALFUNCTIONED, CAUSING A FREON LEAK AND FOGGED WINDOWS. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE DEALER STATED THAT THE MANUFACTURER WOULD NOT HAVE A REPLACEMENT FOR THE COIL UNTIL FEBRUARY 2012. THE CONTACT STATED THAT THE VEHICLE WAS NOT DRIVABLE AND WAS CONCERNED WITH THE TIME FRAME OF THE AVAILABLE PART NEEDED FOR REPAIRS. THE FAILURE MILEAGE WAS 6,000. UPDATED 11/16/11 *BF THE CONSUMER STATED THE COOLING A/C CORE RUPTURED, RELEASING FREON AND OIL INTO THE PASSENGER CABIN. UPDATED 11/18/11
Seats, Oct 3, 2011, crash
REAR END COLLISION CAUSED BOTH FRONT SEATS BUCKLE BACK COMPLETELY FLAT . IS THAT SUPPOSED TO HAPPEN?
Visibility, Sep 17, 2011
THE REAR WINDOW EXPLODED WHILE THE VEHICLE WAS AT REST, AFTER UNLOADING GROCERIES FROM THE REAR. THE GLASS HATCH WAS SUCCESSFULLY CLOSED BUT THEN SHATTERED. *TT