2011 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,316 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Escape model years with reports.
Of the 2011 reports, 38 involved a crash and 7 involved a fire. 38 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Campaign 14V284000 on NHTSA.gov
Representative owner complaints
1,316 reports, newest first.
Power train, Vehicle speed control, Feb 26, 2013
WE WERE JUST PULLING OUT ONTO THE HIGHWAY WHEN THE CAR LOST ALL POWER. IT JERKED FORWARD AND THEN STOPPED. WE WERE STOPPED ON THE HIGHWAY AND COULD NOT GET THE CAR TO FORWARD. I TURNED THE CAR OFF WAITED A FEW MINUTES AND THEN TRIED AGAIN. THE CAR AGAIN JERKED FORWARD WENT A SHORT DISTANCE AND THEN SHUT DOWN AGAIN, ON THE HIGHWAY. LUCKILY WE WERE ONLY A MILE OR SO FROM THE DEALERSHIP WHERE WE BOUGHT THE CAR. WE TURNED THE CAR OFF AND STARTED IT 5 TIMES AND WERE ABLE TO GET THE MILE TO THE DEALERSHIP. WHEN THIS FIRST HAPPENED, A WRENCH APPEARED ON THE DASH, SIGNALING A POWERTRAIN ISSUE AND TO GET TO THE DEALERSHIP AS SOON AS POSSIBLE. AFTER THE CAR WAS LOOKED AT BY THE MECHANIC AT THE DEALERSHIP IT WAS DETERMINED THAT IT WAS A DEFECTIVE THROTTLE BODY AND WOULD COST $400 TO REPAIR. ACCORDING TO THE DEALERSHIP, THIS IS A MAJOR ISSUE FOR FORD, AND I DON'T UNDERSTAND WHY SOMETHING SO SERIOUS THAT IT CAN CAUSE A SERIOUS ACCIDENT OR DEATH IS NOT BEING RECALLED. I GUESS FORD DOESN'T WANT THE COST TO REPAIR THEIR DEFECTIVE PARTS AND OBVIOUSLY DOES NOT CARE ABOUT THE SAFETY OF ITS CUSTOMERS OR THE LAWSUIT THAT WILL FOLLOW. FOR THIS REASON, I HAVE NOTIFIED ALL OF MY FAMILY AND FRIENDS NOT TO BUY ANOTHER FORD. I WOULD HOPE THAT THE NHTSA WOULD BE CONCERNED ABOUT THE SAFETY OF OUR CITIZENS AND MAKE A RECALL MANDATORY, NOT GIVE IN TO THE MIGHTY FORD COMPANY AND THEIR LACK OF CONCERN. *TR
Vehicle speed control, Engine, Feb 26, 2013
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. UPON RESTARTING, THE VEHICLE RESUMED AS NORMAL. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 28,520. ...UPDATED 03/27/13 *BF UPDATED 3/28/13 *CN THE CONSUMER STATED WHILE ON HIS WAY TO THE DEALER, THE VEHICLE WENT INTO A LURCHING MOTION FOUR TIMES. TRAFFIC WAS LIGHT AT THE TIME, SO HE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THREE WERE RECORDED ON THE BLACK BOX, WHICH REACHED ITS CAPACITY. THE LAST ONE, CAUSED THE WRENCH LIGHT TO ILLUMINATE AND IT REMAINED ON. THE DEALER REPLACED THE THROTTLE BODY. AS OF 03/22/13, THE VEHICLE WAS PERFORMING AS DESIGNED. THE CONSUMER STATED HE ENTERED A FOUR LANE DIVIDED ROAD WITH LITTLE TRAFFIC COMING TOWARD HIM. AS HE ENTERED THE FIRST WESTBOUND LANE, THE VEHICLE WENT INTO A LURCHING MOTION, SLOWING DOWN HIS FORWARD MOVEMENT WITH TRAFFIC COMING CLOSER TO THE DRIVERS SIDE OF THE VEHICLE. THE VEHICLE THEN WENT INTO NEUTRAL MODE AND HE WAS BALE TO COAST INTO THE LEFT TURN LANE, CONTINUE THROUGH THE TRAFFIC LIGHT CONTROLLED INTERSECTION AND COAST TO THE SIDE OF THE INTERSECTING ROADWAY. HE NOTICED THE TAX SHOWED 2,000 RPM. HE CYCLED THE KEY AND THE ENGINE STARTED AND OPERATED NORMALLY.
Engine, Feb 26, 2013
DRIVING ALONG AND ENGINE HESITATED LIKE IT CUT OUT IS HOW IT FELT. THIS HAS HAPPENED MANY TIME SINCE THEN. WHEN IT DOES THIS IT IS LIKE IT LOST POWER AS THOUGH THE ENGINE IGNITION WAS TURN OFF. *TR
Vehicle speed control, Feb 26, 2013
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH AND APPLIED THE ACCELERATOR HOWEVER, THERE WAS A DELAY IN VEHICLE RESPONSE. THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN UPDATED THE COMPUTERIZED SYSTEM HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A SECOND TIME AND THEY WERE UNABLE TO DIAGNOSE THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Power train, Vehicle speed control, Engine, Feb 25, 2013
I WAS DRIVING ON THE INTERSTATE AT 70MPH WHEN MY CAR SEEMED TO JUST COMPLETELY LOSE POWER. I HAD TO COAST TO THE SIDE OF THE ROAD, PUT THE CAR IN PARK, TURN IT OFF AND RESTART IT. THE INCIDENT HAPPENED EXACTLY THE SAME A COUPLE OTHER TIMES. ALSO HAPPEN ONCE WHEN IN THE MIDDLE OF THE CITY. I WAS AT A BUSY INTERSECTION AND THE CAR LOST POWER IN THE MIDDLE OF THE INTERSECTION. I WAS NOT ABLE TO GO ANYWHERE UNTIL I TURNED OFF THE CAR AND RESTARTED IT. I WAS NEARLY T-BONED AT 5 MONTHS PREGNANT. DEALER WAS HAVING A HARD TIME FIGURING OUT WHAT WAS WRONG BUT FINALLY FIGURED OUT THAT IT WAS SOMETHING WRONG WITH THE DRIVE TRAIN WHICH CAUSED THE ENGINE TO STALL. *TR
Structure, Visibility/wiper, Feb 12, 2013
CLOSING REAR LIFT GATE AFTER THE CAR REMAINED STATIONARY OVERNIGHT, THE WINDOW SHATTERED ONTO THE GROUND AND INTO THE TRUNK. LOW TEMPERATURE FROM THE NIGHT BEFORE WAS 19 DEG F. SUBSEQUENT CLEAN-UP EFFORTS REVEALED SCRATCHES TO CAR BODY AND RESULTED IN PERSONAL INJURY (LACERATIONS). FORD WOULD NOT COVER THE REPAIR COST BASED ON VEHICLE MILEAGE, DESPITE EXPLICIT REFERENCE TO PE 11-016 AND TO FORD TECHNICAL SERVICES BULLETIN 10-22-10. *TR
Power train, Engine, Feb 12, 2013
THREE TIMES WHILE TRAVELING AT 60+ MPH ON THE INTERSTATE THE VEHICLE LOST ALL THROTTLE RESPONSE AND A YELLOW WRENCH ILLUMINATED ON THE INSTRUMENT PANEL. TRYING TO NAVIGATE FROM THE LEFT LANE ACROSS 3 LANES OF HIGHSPEED RUSH HOUR TRAFFIC WAS VERY DANGEROUS. I TOOK THE VEHICLE TO THE LOCAL DEALER AS SOON AS POSSIBLE AND WAS TOLD IT WAS A BAD THROTTLE BODY. THIS INCIDENT COULD HAVE RESULTED IN SERIOUS INJURY. *TR
Vehicle speed control, Feb 4, 2013
2011 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE ACCELERATION WHILE FOOT IS ON BRAKE. *SMD THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *JB
Power train, Feb 1, 2013
I WAS MAKING A RIGHT TURN AS I STRAIGHTEN OUT MY CAR FROM THE TURN MY CAR LOST POWER. I HAD MY FOOT ON THE GAS BUT WASN'T GOING FORWARD AND THE VEHICLE WAS SHAKING REALLY BAD. THE IRONIC THING IS I FELT A TUG HERE AND THERE BEFORE BUT I THOUGHT I WAS BEING PARANOID. I DON'T THINK I WAS!!! THANK GOODNESS I HAD TURNED OUT OF TRAFFIC. I DIDN'T WANT TO TURN IT ON AGAIN I REMEMBERED I HAD A TOW CARD FROM WHEN I BOUGHT MY VEHICLE. IF THIS IS SOME DEFECT I NEED TO KNOW. I HAD MY LAST VEHICLE FOR 11 YEARS AND NEVER DID SOMETHING LIKE THIS HAPPEN. I BOUGHT A NEW CAR SO THAT I DON'T GET STRANDED AND I DID GET STRANDED. I HAD IT TOWED TO MAXWELL FORD AFTER THEY TESTED IT TODAY I WAS TOLD IT WAS THE THROTTLE BODY. *TR
Power train, Electrical system, Fuel/propulsion system, Jan 30, 2013
AS I WAS PULLING AWAY FROM THE INTERSECTION, I LOST ALL THROTTLE. I HAD NO POWER AT ALL, IT WANTED TO STALL AND I HAD NOWHERE TO PULL OVER FROM THE INSIDE LANE. THE DRIVER BEHIND ME ALMOST REAR ENDED ME. I HAD TO STOP IN THE MIDDLE OF TRAFFIC WITH MY HAZARD LIGHTS ON. THIS IS A SERIOUS SAFETY ISSUE, THIS SHOULD NOT HAPPEN ON A NEW VEHICLE THAT HAS ONLY 36,000 MILES. *TR
Power train, Vehicle speed control, Jan 29, 2013
THERE HAVE BEEN SEVERAL DIFFERENT OCCASIONS WHERE MY CAR WILL NOT ACCELERATE DURING COLD WEATHER MONTHS. JANUARY 4, 2013 WAS WHEN I NEARLY GOT INTO AN ACCIDENT BECAUSE OF IT. ONE MORNING WHEN I WAS ON MY WAY TO WORK, I PULLED OUT ONTO A MAIN ROAD AND MY CAR'S ACCELERATION DRASTICALLY SLOWED DOWN (TO ABOUT 5-10 MPH ON A 40MPH ROAD). THE VEHICLE BEHIND ME ALMOST SLAMMED RIGHT INTO ME BECAUSE MY BRAKE LIGHTS WERE NOT ON (AND WHY WOULD THEY BE? I HAD MY FOOT ON THE GAS PETAL TRYING TO MAKE IT GO!) THE FACT THAT FORD DOESN'T ACKNOWLEDGE THIS PROBLEM IS SCARY! I AM HONESTLY CONCERNED THAT ONE DAY THIS WILL CAUSE ME TO GET INTO A SERIOUS ACCIDENT. *TR
Structure, Jan 11, 2013
IT WAS ABOUT 30 DEGREES AND MY 13 YEAR OLD DAUGHTER WENT TO PUT A ITEM IN MY 2011 FORD ESCAPE PARKED IN MY DRIVE WAY. UPON CLOSING THE REAR LIFT GATE THE GLASS SHATTERED INTO TINY PIECES. THIS CAUSED SCRATCHES AND OTHER BODY DAMAGE TO THE VEHICLE WHEN THE HYDRAULIC ARMS AND WIPER BLADE ASSEMBLY GAVE WAY WHEN THE GLASS SHATTERED. THE VEHICLE IS 2 YEARS OLD AND UNDER WARRANTY. I CALLED THE DEALER WHERE I PURCHASED IT AND WAS TOLD TO TURN IT INTO MY INSURANCE. NO OTHER HELP WAS OFFERED!!! MIND YOU ITS 30 DEGREES OUT AND I HAVE 2 YOUNG CHILDREN AND LIVE IN A RURAL AREA. I DID AS I WAS TOLD AND REPORTED TO MY INSURANCE CO. THEY TRIED TO HOOK ME UP WITH SEVERAL GLASS PLACES WITH NO LUCK. THE CLOSEST WAS 35 MILES AWAY AND SAID IT WOULD BE ABOUT 2 WEEKS TO GET THE GLASS BECAUSE ITS NOT SOMETHING THEY HAVE IN STOCK. I HAD TO DRIVE TO A LOCAL MECHANIC WITH NO REAR WINDOW IN THE MIDDLE OF WINTER WITH TWO KIDS JUST TO GET IT COVERED WITH PLASTIC SO I COULD HAVE A CAR TO DRIVE. AM I WRONG TO THINK FORD COULD HAVE DONE MORE TO HELP???? *TR
Structure, Visibility/wiper, Jan 7, 2013
AFTER UNLOADING ITEMS FROM REAR CARGO AREA, TAILGATE WAS CLOSED, AND THE REAR TAILGATE WINDOW EXPLODED IN MY FACE SPONTANEOUSLY. IT SEEMED AS IF THE RECIPROCATING ARMS PERHAPS DID NOT COLLAPSE COMPLETELY AND WENT THROUGH THE WINDOW. AN INDIVIDUAL WHO ASSISTED IN CLEANING UP THE DEBRIS WAS CUT BY THE GLASS. *TR
Power train, Engine, Jan 7, 2013
TURNED ONTO MY STREET ON MY WAY HOME FROM WORK AND ALL OF A SUDDEN COULDN'T GIVE THE CAR ANY GAS. NOTICE WRENCH LIGHT CAME ON. COASTED INTO DRIVEWAY TURNED CAR OFF-WAITED A FEW AND TURNED BACK ON. NO LIGHT AND CAR SEEMED FINE. NEXT DAY TOOK CAR OUT AND JUST AFTER GETTING ON HIGHWAY CAR DID THE SAME THING THIS TIME THE CHECK ENGINE LIGHT CAME ON AS WELL. TURNED OFF AND ON AND WRENCH LIGHT WENT OFF BUT ENGINE LIGHT STAYED ON. DROVE DIRECTLY TO DEALERSHIP. WAS TOLD IT WAS THE THROTTLE BODY GOT STUCK AND WAS BEING REPLACED. VERY DANGEROUS WHEN DRIVING ON BUSY ROADS! *TR
Power train, Electrical system, Vehicle speed control, Engine, Jan 3, 2013
AFTER STOPPING AND UPON ACCELERATION THE ENGINE COMPLETELY SHUTS DOWN AND THE CAR STALLS. AFTER PUTTING THE CAR IN PARK AND RESTARTING THE CAR, IT RUNS OKAY. THIS HAS HAPPENED TO ME 4 TIMES OVER A 23 MONTH PERIOD. EACH TIME I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP. THE FIRST TWO TIMES I WAS TOLD THE CAR WAS STILL BREAKING IN AND IT MUST BE DUE TO THE GAS I WAS USING. THE THIRD TIME, THEY REPLACED THE THROTTLE BODY. TO MY KNOWLEDGE THE "WRENCH" LIGHT ONLY CAME ON ONCE. THEY SAID THEY HAD A NUMBER OF VEHICLES THAT THIS HAD HAPPENED WITH AND REPLACING THE THROTTLE BODY HELPED. THREE WEEKS AFTER THEY REPLACED THE THROTTLE BODY, IT HAPPENED AGAIN! THIS TIME ONLY THE ENGINE LIGHT CAME ON. FORD SAYS THEY NEED A CODE TO TRY TO FIX THE PROBLEM. THE DEALERSHIP TOLD ME THAT THERE WAS ONE OTHER PERSON, WHO HAS THE SAME MAKE AND MODEL AS MINE THAT THIS IS HAPPENING TOO. THIS PERSON ALSO HAD THE THROTTLE BODY REPLACED. THE FACT THAT NO CODE IS TRIPPED IS A PROBLEM IN ITSELF! PLEASE HELP! I DO NOT WANT ANYONE TO BE KILLED BECAUSE OF THIS PROBLEM. *TR
Engine and engine cooling, Vehicle speed control, Dec 18, 2012
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MERGED TO THE SHOULDER AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A TECHNICIAN ADVISED THAT THE THROTTLE BODY ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE DID NOT HAVE A DIAGNOSTIC TEST PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,500 AND THE CURRENT MILEAGE WAS 47,000. UPDATED 01/09/13*LJ
Engine, Dec 17, 2012
I WAS DRIVING AT 55MPH GOING EAST ON 301. I STOPPED AT A STOP SIGN TO TURN LEFT ONTO 305, CROSSING OVER 301 WEST. AFTER STOPPING, I ACCELERATED TO CROSS OVER 301 WEST TO TURN ONTO 305 AND THE ENGINE DIED. LUCKILY I HAD ENOUGH MOMENTUM TO DRIFT ACROSS THE ROAD AND MADE IT SAFELY ONTO THE SHOULDER OF 301. IF I DIDN'T I WOULD HAVE BEEN T-BONED BY CARS TRAVELING <55+MPH. *TR
Power train, Dec 17, 2012
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 60 MPH, THE POWER TRAIN WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS MOVED TO THE SHOULDER BUT THE CONTACT WAS ABLE TO BE RESTART AND DRIVE THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE DEALER HOWEVER, THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 20,690. UPDATED 01/05/13*LJ UPDATED 02/11/2013*JS
Engine, Dec 17, 2012
WHILE DRIVING ON THE INTERSTATE AT APPROX 55 TO 60 MILES PER HOUR I SUDDENLY, WITHOUT ANY KIND OF WARNING, LIGHT ETC, BEGAN TO QUICKLY SLOW DOWN. THE ENGINE WAS STILL RUNNING BUT I DID NOT HAVE ANY FORWARD POWER. I PULLED OVER, TURNED IT OFF AND BACK ON, THE ENGINE LIGHT AND WRENCH LIGHT CAME ON, THE WRENCH LIGHT WENT OUT BUT THE ENGINE LIGHT STAYED ON. I STARTED IT BACK UP, DROVE DOWN THE BERM AT ABOUT 15-20 AND IT DID IT AGAIN; I STOPPED TURNED IT OFF AND BACK ON AND MANAGED TO GET OFF THE INTERESTATE. I TOOK IT TO THE DEALER AND WAS TOLD IT WAS THE THROTTLE BODY; THIS WAS THE THROTTLE BODY THAT CAME ON THE VEHICLE. ABOUT $382.00 LATER MY CAR SEEMS TO BE DOING OKAY. MY POINT.....THIS IS DANGEROUS, EXTREMELY DANGEROUS - LUCKILY I DIDN'T HAVE A TRACTOR TRAILER BEARING DOWN ON ME....HOWEVER, THERE WERE SEVERAL HORNS AND ABRUPT STOPS. FORD NEEDS TO RECALL THESE IMMEDIATELY BEFORE SOMEONE IS KILLED. *TR
Engine, Dec 4, 2012, crash
2011 FORD ESCAPE ENGINE STALLS AT RANDOM TIMES: I BOUGHT THE CAR AS A FORD CERTIFIED PRE-OWNED VEHICLE IN AUGUST 2012. IN NOVEMBER THE STALLING ISSUE STARTED. IT'S HAPPENED TO ME THREE TIMES NOW. THE CAR JUST SHUTS OFF AND GOES INTO SOME TYPE OF IDLE MODE AND A LITTLE ORANGE WRENCH APPEARS ON THE DASH. TWO TIMES ON THE INTERSTATE AND AGAIN ONE MORNING COMING INTO WORK. WHEN IT STALLED ON THE FREEWAY I WAS TRAVELING AT 70 MPH AND HAD TO PULL OFF INTO THE GRASS -- HIT SOMETHING AND BLEW A FRONT TIRE. THIS IS DEFINITELY A SAFETY ISSUE. AFTER CHANGING THE FRONT TIRE IT STARTED RIGHT BACK UP BUT ONLY MADE IT 45 MINUTES BEFORE STALLING AGAIN (THIS TIME AT 45 MPH AND ON THE RIGHT SIDE OF THE ROAD). HAD SAME STALLING ISSUE ON THE WAY TO WORK BUT AT A LOWER SPEED. *TR
Visibility, Structure, Nov 30, 2012
I FILLED MY GAS TANK AT A HOLIDAY GAS STATION/STORE IN ESCANABA, MI ABOUT 6 P.M., NOVEMBER 21 WHILE TRAVELING. I FILLED THE TANK, LOCKED THE VEHICLE, AND WENT INTO THE STORE FOR A SNACK. WHEN I RETURNED TO THE VEHICLE, AN EMPLOYEE WAS SWEEPING UP GLASS FROM MY BACK WINDOW WHICH SHE HEARD EXPLODE. THE WINDOW WAS COMPLETELY GONE. THERE WAS NOTHING AGAINST THE BACK WINDOW OR THE HATCH BACK THAT WOULD CAUSE STRESS. FISHING EQUIPMENT WAS LYING FLAT ON THE FLOOR. I DROVE 200 MILES HOME WITH NO WINDOW. BESIDES THE EMPLOYEE WITNESS, I FILED A POLICE REPORT WITH THE ESCANABA POLICE. I CONTACTED A FORD DEALERSHIP AND WAS TOLD TO TAKE PICTURES. I SENT DOCUMENTATION ALONG WITH THE PICTURES TO THE DEALERSHIP. THAT WAS NOT GOOD ENOUGH FOR FORD. I WAS TOLD TO TAKE THE CAR TO THE DEALERSHIP WHERE THE BODY REPAIR MANAGER TOOK PICTURES AND SENT THEM TO FORD WHO CAME BACK DENYING THE WARRANTY COVERAGE ON THE GLASS "BECAUSE IT CANNOT BE PROVEN THAT THIS WAS A FORD GLASS DEFECT. I DROVE 200 MILES ROUND TRIP WASTING AN AFTERNOON OF MY TIME. I HAVE CONTACT AND TALKED WITH FORD CUSTOMER RELATIONS A HALF DOZEN TIME. I ASKED THE WITNESS TO CALL FORD CUSTOMER RELATIONS TO VERIFY THAT I WAS NOT EVEN IN THE VEHICLE AT THE TIME OF THE GLASS EXPLOSION. GLASS FEW FROM 10 TO 15 FEET IN SMALL, DEADLY PIECES. LUCKILY, I OR SOMEONE ELSE WAS NOT STANDING BEHIND THE CAR. I HAVE NOT OPENED THE BACK WINDOW FOR MONTHS FINDING IT EASIER TO REMOVE ITEM BY LIFTING THE HATCHBACK DOOR. IN CONTACTING FORD CUSTOMER RELATIONS, I WAS TOLD THAT ONCE A DECISION HAS BEEN MADE, IT COULD NOT BE REVERSED. I ASKED TO SPEAK TO SOMEONE IN AUTHORITY AND WAS TOLD THAT ONCE A DECISION WAS MADE BY FORD, IT COULD NOT BE REVERSED AND WAS GIVEN AN ADDRESS TO WRITE MY COMPLAINT. *TR
Power train, Electrical system, Vehicle speed control, Nov 19, 2012
WHILE PULLING ONTO HIGHWAY ONRAMP THE VEHICLE BEGAN TO JERK VIOLENTLY AND SUDDENLY SHUT DOWN AND WOULD NOT ACCELERATE. IT WAS A BUSY TRAFFIC TIME AND THE SUDDEN DECELERATION OF MY VEHICLE CAUSED OTHERS TO HAVE TO SUDDENLY BRAKE TO AVOID A COLLISION. PULLED VEHICLE TO SIDE OF THE ROAD AND SHUT IT OFF. RESTARTED AND THE PROBLEM SEEMED TO BE FIXED. BEGAN DRIVING VEHICLE TO DEALER WITH HAZARD LIGHTS AND PROBLEM OCCURRED ABOUT 4 MORE TIMES. DEALER REPLACED THROTTLE BODY ASSEMBLY, WHICH FIXED THE PROBLEM. IT WAS A SCARY INCIDENT AS WE WERE JUST SECONDS AWAY FROM JOINING HEAVY TRAFFIC ON THE INTERSTATE. *TR
Power train, Nov 3, 2012
WHILE CRUISING AT CONSTANT SPEED ON THE INTERSTATE, THE "WRENCH" LIGHT CAME ON AND CAR STARTED TO SLOW DOWN. FIRST REACTION WAS TO PRESS ACCELERATOR PEDAL BUT IT WAS UNRESPONSIVE ONLY BY LUCK WE WERE ON THE RIGHT SIDE OF THE ROAD AND WERE ABLE TO COAST TO A SAFE STOP. AFTER STOPPING, THE CAR WAS PLACED IN PARK AND THE ENGINE REMAINED ON BUT IDLED VERY ROUGH. THE IGNITION WAS TURNED OFF AND BACK ON AND THE WRENCH LIGHT CLEARED AND THE ACCELERATOR PEDAL APPEARED TO WORK AGAIN SO WE TRIED TO DRIVE ON. A SHORT DISTANCE LATER THE WRENCH LIGHT CAME ON AGAIN AND THE SAME THING WITH THE GAS PEDAL. AT THAT POINT WE CALLED A TOW TRUCK AND TRANSPORTED THE CAR TO A LOCAL FORD REPAIR SHOP. THE FORD SHOP CLAIMED THERE WERE NO CODES STORED AND EVERYTHING CHECKED OUT OK AND SAID MAYBE WE RAN THROUGH SOME WATER AND SENT US ON OUR WAY. TWO DAYS LATER IT HAPPENED AGAIN UNDER IDENTICAL CONDITIONS. WE WERE ABLE TO GET IT TO A DIFFERENT FORD SHOP AND THEY REPLACED THE THROTTLE BODY. THEY ALSO STATED THERE WERE NO CODES BUT APPARENTLY OUR WORD WAS GOOD ENOUGH THIS TIME. THE MECHANIC SUPERVISOR COMMENTED THEY HAVE SEEN THIS ISSUE FREQUENTLY. I ALSO WAS DISCUSSING THIS WITH A COWORKER AND FOUND OUT THEY HAD THE SAME THING HAPPEN ON THEIR 2011 ESCAPE. THERE IS OBVIOUSLY A DEFECT IN THE MANUFACTURE OR DESIGN OF THIS PART OR PROGRAMMING. IF FORD DOESN'T ADDRESS THIS SOON, THERE WILL BE SERIOUS ACCIDENTS IF THERE HASN'T BEEN ALREADY. *TR
Power train, Vehicle speed control, Oct 31, 2012
2011 FORD ESCAPE WAS BEING DRIVEN @ 55 MPH IN TRAFFIC & IT SUDDENLY LOST POWER. ORANGE WRENCH APPEARED, MOTOR RUNNING ROUGH. STEERED TO EMERGENCY LANE. TURNED OFF IGNITION, WAITED, RE-STARTED. I WENT ON TO MY MEETING THE TO THE FORD DEALERSHIP NEAR WHERE I WORK. THEY SAID TO DRIVE IT THERE (IF POSSIBLE) NEXT TIME WITHOUT CUTTING OFF THE ENGINE. TWO DAYS LATER (LOCAL DEALERSHIP CLOSED) WHILE DRIVING 55 MPH, RAINY NIGHT, COUNTY ROAD, NO "EMERGENCY LANE", WAS ABLE TO GET PULLED OVER (NOT ALWAYS AN OPTION ON A COUNTRY ROAD). DAUGHTER WAS WITH ME - FRIGHTENED HER. TURNED IT OFF, RESTARTED. NEXT DAY (SATURDAY) I TOOK IT TO LOCAL FORD DEALER. SAID NEED THE LIGHT ON, BUT WOULD SEE IF THE DIAGNOSTICS TOLD ANYTHING. BORROWED CAR FROM MY DAUGHTER. THIS WAS INCONVENIENCE TO ME AND HER. DEALER CALLED MONDAY, SAID IT CLEARS THE CODE EACH TIME THE CAR IS RE-STARTED. THEY KEPT MY VEHICLE OVERNIGHT. DID IT AGAIN WITH THE MECHANIC DRIVING. HE DROVE IT AT ABOUT 10-15 MPH TO THE DEALERSHIP. I GOT ONLINE AND THERE ARE MANY ISSUES INVOLVING THROTTLES. MANY RECALLS, BUT NOT ON MY MODEL. ON TUESDAY AFTERNOON DIAGNOSTICS SHOWED IT WAS THE THROTTLE. THIS IS A SAFETY RELATED DEFECT & IT SHOULD BE IMMEDIATELY RECALLED. I DRIVE ABOUT 60 MILES A DAY ON THE INTERSTATE & I NEED MY VEHICLE TO BE DEPENDABLE. IF A SEMI TRUCK CAME UP BEHIND ME IT COULD HAVE CAUSED A WRECK, OR EVEN LOSS OF LIFE. I LOVE MY ESCAPE & HAVE BEEN A LOYAL FORD CUSTOMER. SOMETIMES YOU JUST HAVE TO ADMIT THERE'S A PROBLEM & MAKE THINGS RIGHT. FORD SHOULD RESOLVE THIS ONCE AND FOR ALL. I PICKED IT UP LAST NIGHT & AM DRIVING IT TODAY. I WILL BE IN FEAR OF IT HAPPENING EVERY TIME I DRIVE THIS VEHICLE. MY VEHICLE HAS LOW MILEAGE, IS MAINTAINED REGULARLY. THIS SHOULD NOT HAVE HAPPENED, NOR SHOULD I HAVE TO PAY REPAIRS. I WOULD LIKE A REFUND ON THE REPAIR COSTS. *TR
Engine, Oct 24, 2012
WHILE SITTING AT A BUSY INTERSECTION, THE ENGINE SHUT DOWN COMPLETELY...NO WARNING OR NO INDICATION THAT THERE WAS A PROBLEM. I HAD TO PUT THE CAR IN PARK AND RESTART. A FEW MILES DOWN THE ROAD, IT HAPPENED AGAIN. THIS HAS HAPPENED SEVERAL OTHER TIMES. LAST NIGHT, I WAS TRAVELING APPROXIMATELY 30 MPH WHEN IT SHUT DOWN AGAIN. I WAS ALMOST REAR-ENDED BY THE CAR BEHIND ME. I TRAVEL 35 MILES EACH WAY TO WORK...INCLUDING SOME HIGHWAYS WHERE THE SPEED LIMIT IS 55MPH. I'M AFRAID IT WILL HAPPEN THERE AND I'LL BE REAR-ENDED BY SOME TAIL-GATER. *TR