2012 Ford Escape
Problems, recalls and owner-reported issues
Steering is the leading concern among 600 owner complaints filed for this model year. This is the 16th highest complaint count among 26 Escape model years with reports.
Of the 2012 reports, 37 involved a crash and 3 involved a fire. 26 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpOct 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
Campaign 16V777000 on NHTSA.gov
Suspension, front, wheel bearingJun 3, 2015
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Campaign 15E045000 on NHTSA.gov
Representative owner complaints
600 reports, newest first.
Steering, Dec 15, 2019
I WAS DRIVING IN THE CITY @ 25 MPH AND MADE RIGHT TURN THEN THE STEERING GOT REALLY STIFF. WAS HARD TO CONTROL SO I CAME TO A STOP. COULD NOT STEER CAR WITHOUT FORCING IT. HAD THE CAR TOWED. WHEN I STARTED IT UP AT HOME THE STEERING WAS FINE. I'M AFRAID TO DRIVE IT
Fuel/propulsion system, Dec 9, 2019
CHECK ENGINE LIGHT ON WHEN DRIVING AND WHEN PARKED AND ENGINE RUNNING AND SMELL OF RAW GAS FUMES NEAR LEFT REAR WHEEL AREA. SHOP TESTED FOUND CODE P0456 TRACED TO CRACKED AND LEAKING ELECTRIC FUEL PUMP. REPLACED PUMP NOW OK . IN CHECKING I FOUND THERE WAS A RECALL #16S41 FOR 2012 ESCAPE WITH V6 ENGINE , MY CAR IS A 4 CYL . NOT INCL. IN RECALL BUT PRODUCED IN SAME PRODUCTION SEQUENCE PRODUCTION DATE 8-11 SALES DATE 11-19-2011 THE ABOVE RECALL WAS FOR LEAKING FUEL PUMP .I BELIEVE MY CAR SHOULD HAVE BEEN RECALLED ALSO . I CONTACTED DEALER THEY REFERRED ME TO FORD CO. FILED CASE #CAS-21767319 ON 5-29-19 FORD SAID NO RECALL ,SORRY NO HELP WITH REPAIR BILL .I BELIEVE THIS SHOULD HAVE BEEN RECALLED AS A SAFETY HAZARD ALSO COVERED UNDER EMISSION WARRANTY 8 YEAS OR 80,000 MILES I WROTE TO DEALER 9-12-2019 NO RESPONSE CAR HAD 79.795 AT TIME OF REPAIR. I STILL HAVE THE CAR AND THE DEFECTIVE FUEL PUMP IF INSPECTION IS REQUIRED. THIS CONDITION WAS ON PUBLIC STREET AND PRIVATE PROPERTY MOVING AND STATIONARY. MY CAR COULD HAVE BEEN INVOLVED IN A FIRE IF THE CAUSE OF THE FUEL LEAK WASN'T DETECTED.
Seat belts, Dec 8, 2019
THE FRONT PASSENGER SEAT BELT KEEPS KICKING UP AND WHEN IT DOES IT DOESN'T LET YOU MOVE.
Power train, Dec 1, 2019
COMPUTER DIAGNOSTICS RESULTS FOUND TRANSMISSION A-1 CELL DEFECTED IN TWO AREAS CAUSING MY 2012 F-ESCAPE LIMITED THE INABILITY TO SEND PROPER SIGNALS FOR THE ENGINE TO RECEIVE POWER/ENERGY NECESSARY TO DRIVE. TRANSMISSION IS STUCK IN 5TH GEAR. MY SUV HAS UNDER 60,000 MILES. I WAS TOLD BY FORD DEALERSHIP THE TRANSMISSION HAS KNOWN ABOUT THE DEFECTIVE TRANSMISSION BUT, HAS YET TO BE RECALLED. SINCE, I MY EXTENDED WARRANTY HAS ENDED. I HAVE NO COVERAGE FOR THIS MOST EXPENSIVE REPAIR FOR ANY/MY AUTOMOBILE. MY CAR IS NOW CONSIDERED WORTHLESS FOR A TRADE IN OR TO GO TOWARDS A NEW PURCHASE. PLEASE SEND ME A CONFORMATION OF MY COMPLAINT WITH AN EXPLANATION OF HOW MY SITUATION CAN BE RECTIFIED. IN REGARD FOR DESCRIPTION OF CAR PERFORMANCE, MY CAR ROLLS OUT IF PARKING,/OR AT STOP LIGHTS BY HEAVY GAS REVVING, ONCE ON HIGHWAY GOING 59-60 MPH CAR DRIVES AS NOTHING IS WRONG DUE TO BEING STUCK IN 5TG GEAR. PLEASE REPORT MY COMPLAINT SO FORD MANUFACTURING CAN RESOLVE AND APPROPRIATELY PAY REPARATIONS FOR REPAIRS, RENTAL, TOWING, AND LOSS WAGES DUE TO NO TRANSPORTATION TO AND FROM WORK. I CONSIDER THIS TO BE A SAFETY HAZARD SINCE I COULD NOT EXCELLERATE PROPER SPEED LIMITS WHEN STOPPING, PULLING OUT INTO TRAFFIC, OR AFTER COMING TO A STOP AT TRAFFIC LIGHTS OR OFF RAMPS WITH ONCOMING TRAFFIC. RESPECTFULLY, FORD OWNER. DEC. 1 2019
Vehicle speed control, Nov 25, 2019, crash
TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE THE CONTACTS HUSBAND WAS REVERSING OUT OF THE DRIVEWAY, THE VEHICLE ACCELERATED INDEPENDENTLY WITH FORCE AND THE BRAKE PEDAL WAS DEPRESSED IN THE ATTEMPT TO STOP THE VEHICLE. THERE WERE NO WARNING LIGHTS. THE VEHICLE DID A ONE EIGHTY DEGREE TURN AND CRASHED INTO A PARKED VEHICLE IN THEIR DRIVEWAY WHERE THE VEHICLE CAME TO A STOP. THE FAILURE HAD OCCURRED ON SEVERAL OCCASIONS. THE DRIVER SUSTAINED SHOULDER INJURIES AND WHIPLASH, BUT DID NOT REQUIRE MEDICAL ATTENTION. DURING THOSE FAILURES, THE CONTACT SUSTAINED INJURIES TO THE NECK, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT WAS CONCERNED DUE TO THEIR GRANDDAUGHTER BEING IN THE VEHICLE OFTEN TIMES AND THERE WOULD BE SEVERE INJURIES IF THE FAILURE WERE TO OCCUR WHILE SHE WAS IN THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.
Steering, Nov 15, 2019
I WAS MAKING A LEFT TURN WHEN MY POWER STEERING QUIT. AT FIRST, I THOUGHT MY CAR HAD TURNED OFF BUT IT WAS STILL RUNNING. RETURNED HOME(ABOUT A MILE) AND THE CAR STEERING WASN'T WORKING AND WAS DIFFICULT TO STEER. CALLED MY DEALERSHIP AND THEY SAID BRING IT INTO BE DIAGNOSED. AFTER TURNING KEY OFF AND ON, DISCOVERED THAT I AGAIN HAD POWER STEERING. 2011 ESCAPES WERE RECALLED FOR THIS SAME PROBLEM. BUT DEALERSHIP SAID IT WOULD BE $2600 TO FIX! NOT LIKELY!
Steering, Nov 15, 2019
TL* THE CONSUMER OWNS A 2012 FORD ESCAPE. THE CONSUMER STATED THAT WHILE DRIVING 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE VEHICLE WAS ABLE TO DRIVE TO ITS DESTINATION. THE CONSUMER STATED THAT THE FAILURE RECURRED ON NOVEMBER 11, 2019. THE VEHICLE WAS TAKEN TO ECHELON FORD (LOCATED AT 4 S WHITE HORSE PIKE, STRATFORD, NJ 08084, (856) 627-8400), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 120,000. *AS
Fuel/propulsion system, Nov 11, 2019
AFTER PERFORMING THE RECALL THE PROBLEM CONTINUE SHOWING CHECK FUEL TANK INLET..IN THE PANEL AND THEN CHECKING ENGINE LIGTH ON ..ITS BEEN A SOLID PROBLEM FOR THE LAST FEW YEARS AND FORD SHOULD GET THE RIGTH WAY TO FIX THE PROBLEM
Vehicle speed control, Engine, Fuel/propulsion system, Nov 7, 2019
MY 2012 FORD ESCAPE SUDDENLY LOSES POWER WHEN DRIVING. IT HAPPENED ON THE HIGHWAY AND I WAS ALMOST REAR ENDED. I GOOGLED THE SYMPTOMS AND FOUND THAT IT IS PROBABLY THE ETB ELECTRONIC THROTTLE BODY. THIS IS DANGEROUS AND NHTSA DID NOT ISSUE A RECALL OR PROTECT THE PUBLIC BY REQUIRING FORD TO PROVIDE TOWING. INSTEAD NHTSA ONLY REQUIRED THAT FORD EXTEND THE WARRANTY AN ADDITIONAL 10 YEARS LEAVING FORD OWNERS AT RISK OF INJURY OR WORSE.
Steering, Service brakes, Nov 4, 2019
TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE DRIVING 55 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND HEARD AN ABNORMAL NOISE. IN ADDITION, THE STEERING WHEEL SHOOK UNCONTROLLABLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. LATER THAT DAY, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT PARKED ON THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE. WHEN THE VEHICLE WAS RESTARTED, THERE WAS NO POWER STEERING ABILITY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 173,425.
Visibility/wiper, Oct 16, 2019
TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE THE VEHICLE WAS PARKED, THE REAR WINDOW EXPLODED OUTWARDS FOR THE SECOND TIME. EACH TIME, THERE WERE NO SIGNS OF ANY VANDALISM. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS; THEREFORE, THEY COULD NOT ASSIST. THE GLASS COMPANY (SAFELITE) STATED THAT THE FAILURE OCCURRED WITH THE SAME YEAR, MAKE, AND MODEL VEHICLES. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 101,943.
Steering, Oct 14, 2019
MY WIFE HAD BEEN SAYING THAT HER ESCAPE STEERING WOULD GO OUT. IT HAPPENS ABOUT 3-5 TIMES PER DAY. WHEN SHE IS TURNING INTO A PARKING LOT THE POWER STEERING WILL GO OUT. SHE HAS TO TURN THE KEY OFF AND THEN BACK ON AND THE POWER STEERING STARTS WORKING AGAIN. I DROVE THE VEHICLE OVER THE WEEKEND AND IT HAPPENED TO ME WHEN TURNING INTO A GAS STATION. I LOOKED UP THIS ISSUE AND THERE IS A RECALL FOR THIS EXACT PROBLEM FOR FORD ESCAPE VEHICLES FROM 2008-2011. AS FAR AS I CAN TELL THIS ISSUE IS STILL HAPPENING AND FORD WILL NOT FIX THESE ISSUES.
Electrical system, Oct 6, 2019
THIS MORNING I WAS RUNNING SOME ERRANDS AND WAS APPROACHING A RED LIGHT AND AS I STARTED BRAKING MY ESCAPE STALLED. I COASTED OVER TO THE SIDE OF THE ROAD, PUT MY CAR IN PARK AND THANKFULLY I WAS ABLE TO START IT BACK UP. I CONTINUED TO DRIVE IN THE DIRECTION I WAS HEADING AND AFTER ABOUT 4 MINUTES MY CAR STALLED AGAIN. ALL TOGETHER MY ESCAPE HAD STALLED 6 TIMES IN A 5 MILE STRETCH, TWO OF THOSE TIMES WERE IN A BUSY INTERSECTION AND ONE OF THOSE TWO TIMES I WAS STUCK IN THE MIDDLE OF THAT INTERSECTION AS THE LIGHTS FACING THE OPPOSITE DIRECTION TURNED GREEN. MY CAR HAS ALWAYS BEEN WELL MAINTAINED BY THE DEALERSHIP SINCE THE DAY I HAD PICKED IT UP FROM THE LOT. MY CAR HAS NEVER BROKEN DOWN OR EVEN SHOWED ANY SIGNS OF MECHANICAL ISSUES UNTIL TODAY AND OF COURSE IT COULD NOT JUST HAPPEN ONE TIME OR IN A PLACE THAT WAS A LITTLE SAFER TO TRY AND PULL OVER. A COUPLE OF THE TIMES I DID NOT EVEN NOTICE THAT MY CAR HAD STALLED RIGHT IN THE MIDDLE OF THE ROAD UNTIL I HIT THE GAS AND NOTHING HAPPENED. KIND OF CRAZY HOW MY CAR WAS RUNNING PERFECT THIS MORNING AND BY THE AFTERNOON I WAS JUST A SITTING DUCK JUST WAITING TO GET REAR ENDED AND WITH NO PRE WARNING SIGNS THAT THERE WAS AN ISSUE WITH MY CAR UNTIL IT WAS TOO LATE. 2 TIMES I WAS STATIONARY WHEN IT STALLED AND THE REST OF THE TIME I WAS IN HEAVY TRAFFIC DRIVING ABOUT 55 MPH. THE FAULTY PART SEEMS TO BE THE THROTTLE BODY AND SOME VEHICLES WILL HAVE A SERVICE LIGHT ON AND PRODUCE ERROR CODES AND SOME OF THE VEHICLES WILL NOT HAVE A SERVICE LIGHT POP UP AND STILL HAVE THE SAME ISSUES WITH THE THROTTLE BODY AND GET THE SAME RESULTS AFTER IT IS FIXED. HOW CAN SOME VEHICLES HAVE A MAINTENANCE LIGHT ON WHEN THE ISSUES START OCCURRING WITH THE THROTTLE BODY AND OTHER VEHICLES NOT HAVE A MAINTENANCE LIGHT ON AND HAVE THE EXACT SAME PROBLEMS? SEEMS LIKE THERE MIGHT BE MORE ELECTRICAL ISSUES SHOWING UP IN THE ESCAPE SOON.
Fuel/propulsion system, Sep 12, 2019
AFTER HAVING THE RECALL 16S41 FUEL DELIVERY MODULE FLANGE REPLACEMENT SERVICE, MY VEHICLE WOULD OCCASIONALLY NOT SUCCESSFULLY START BUT WOULD CONTINUE TO TRY. I CALLED THE DEALERSHIP WHERE IT WAS SERVICED AND THEY TOOK A LOOK, BUT FOUND NOTHING. LESS THAN TWO MONTHS HAVE PASSED AND I NOTICE NEW ISSUES; VEHICLE CHUGS DOWN THE HIGHWAY ALMOST BOGGY-LIKE; WHEN FILLING WITH GASOLINE THE PUMP STOPS AT 3/4 TANK AND NOT FULL; SPITS GASOLINE BACK OUT; OVERALL SOUNDS SIGNIFICANTLY DIFFERENT RUNNING.
Fuel/propulsion system, Sep 7, 2019
EVAPORATION SYSTEM LEAK OCCURRED AND FUEL TANK PIPE ASSEMBLY HAD TO BE REPLACED. CAR DID NOT START AND NEEDED TO BE TOWED.
Seat belts, Seats, Sep 6, 2019
TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THE SEAT BELT RETRACTED INTO THE FOLDED REAR SEAT. THE REAR SEAT WOULD NOT FOLD UPRIGHT. THE CONTACT TOOK THE VEHICLE TO GREAT LAKES FORD (2469 E APPLE AVE, MUSKEGON, MI 49442, (231) 777-2750) WHERE THE MECHANICS FOLDED THE SEAT DOWN AND IT WOULD NOT RAISE BACK UP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 139,635.
Structure, Visibility/wiper, Aug 30, 2019
MY VEHICLE IS IN GOOD CONDITION BUT CONTINUES TO HAVE PROBLEMS. I CLOSED MY LIFT GATE TONIGHT AND HEARD A CRACK. MY REAR GLASS BROKE OFF OF THE LIFTGATE GLASS HINGE ON THE PASSENGER SIDE OF THE VEHICLE. IT ONLY REMAINED ATTACHED BY THE DRIVER SIDE HINGE. IT APPEARS THAT CORROSION/RUST OCCURRED BECAUSE IT WAS NOT SEALED OR WATER GOT IN SOMEHOW. I AM VERY THANKFUL THIS DID NOT HAPPEN WHILE DRIVING BECAUSE IF IT WOULD HAVE BROKEN FROM BOTH, IT WOULD CERTAINLY DETACH AND BREAK ON THE ROADWAY.
Engine, Aug 21, 2019
LOUD TICKING NOISE COMING FROM ENGINE AT IDLE AND WHILE DRIVING. SOUNDS AS THOUGH VALVES OR ENGINE COULD BE CRACKING.
Fuel/propulsion system, Aug 15, 2019
UPON LEAVING WORK ON JULY 31ST 2018 I NOTICED AN ODD SMELL AS I APPROACHED MY 2012 FORD ESCAPE LIMITED. UPON GETTING CLOSER TO THE CAR I NOTICED THE SMELL WAS GAS. I WAS ALARMED THINKING MY VEHICLE MAY NOT START OR COULD POSSIBLY EXPLODE IF I TRIED. WHEN OPENING THE DOOR THE SMELL WAS UNBEARABLE. AFTER CALLING MY SON HE SAID THAT THERE WAS A RECALL FOR MY GENERATION FORD FOR A CRACKING FUEL PUMP. HE SAID IT WILL BE SAFE TO START BUT WILL BE LEAKING GAS EVERYWHERE SO KEEP AN EYE ON THE GAUGE. AFTER STARTING THE CAR I NOTICED THAT THE GAS LEVEL WAS ALMOST 1/2 A TANK LOWER THAN WHEN I ARRIVED JUST 8 HOURS BEFORE. I ROLLED ALL FOUR WINDOWS DOWN AND DROVE THE CAR THE SHOP I'VE BEEN VISITING AND TRUST. THEY TOOK MY VEHICLE IN ON AUGUST 1ST 2018 AND SAID THAT THEY WILL LOOK INTO IT. AFTER DIAGNOSING THE PROBLEM THEY DISCOVERED IT THAT THE FUEL PUMP WAS CRACKED. WITH ONLY 31,000 MILES. AFTER ATTEMPTING TO REACH THE DEALER AND THE FORD CUSTOMER SERVICE PROGRAM THEY TOLD ME THAT THE VEHICLE IS NOT COVERED UNDER THE RECALL ISSUED BY NHTSA. THIS VEHICLE SEEMS TO FALL IN EVERY CATEGORY OTHER THAN A SEVEN MONTH DIFFERENCE ON THE BUILD NUMBER. FORD SAID THAT THEY ARE UNABLE TO ASSIST ME IN RECOVERING MY MONEY FOR A RECALL THAT IS ON THE SAME YEAR MAKE MODEL AND TRIM LEVEL.
Air bags, Aug 12, 2019, crash
TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT WHILE TURNING A CORNER DURING RAIN WEATHER CONDITIONS, THE VEHICLE SLID OFF THE ROAD CAUSING THE CONTACT TO CRASH INTO A TELEPHONE POLE, SLID INTO A DITCH, AND A CORNFIELD. THE WINDOWS ON THE FRONT DRIVER, BOTH REAR PASSENGER, AND REAR WINDSHIELD ALL SHATTERED. NONE OF THE AIR BAGS DEPLOYED. THERE WERE INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A GARAGE FOR A PICKUP FROM THE INSURANCE COMPANY. THE MANUFACTURER WAS CONTACTED AND SUGGESTED TO SPEAK TO AN INSURANCE ADJUSTER. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 31,000. *PM *DL
Fuel/propulsion system, Aug 1, 2019
ON APPROXIMATELY MAY 25, 2019, I WAS AT A LOCAL GAS STATION TO FILL UP MY VEHICLE, A 2012 FORD ESCAPE XLT, WITH GAS. WHILE FILLING THE GAS TANK TO FULL, THE AUTOMATIC SHUT OFF FAILED CAUSING GAS TO FORCEFULLY SPLASH BACK OUT OF THE GAS TANK, ONTO ME AND THE GROUND NEXT TO THE GAS PUMP. THE ATTENDANT AT THE GAS STATION FOLLOWED THEIR PROTOCOL FOR A GAS SPILL. I FILLED UP THE GAS TAKE AT OTHER LOCAL GAS STATIONS AND THE PROBLEM CONTINUED. ON JUNE 5, 2019 I SCHEDULED A REPAIR AT MY LOCAL FORD DEALERSHIP. I PAID FOR A FAULTY VENT VALVE AND A SOLENOID ASY TO BE REPLACED FOR $ 463.08. THEY STATED ON MY RECEIPT THAT THEY ADDED 6 GALLONS OF GAS TO CONFIRM THE REPAIR. A WEEK LATER I REFUELED MY VEHICLE IN ANOTHER CITY, AND THE PROBLEM WITH THE GAS OVERFLOWING CONTINUED. I TOOK THE VEHICLE BACK TO THE FORD DEALERSHIP JULY 5, 2019, AND EXPLAINED THE PROBLEM WAS NOT RESOLVED. THEY TOLD ME THEY DROPPED THE GAS TANK AND TESTED THE COMPONENTS AND TOLD ME IT WAS A FAULTY VALVE. THEY INFORMED ME "THEY TALKED TO DETROIT" AND I WOULD NEED TO REPLACE THE "GAS TANK ASSEMBLY" AND I WOULD BE GIVEN A "DISCOUNT" ON THE REPAIR SINCE I HAD PAID ALMOST $500 FOR THE FIRST REPAIR. THE ESTIMATE FOR THE SECOND REPAIR WAS $1,000. I ASKED OF THERE WAS A WARRANTY ON THE REPAIR THAT WAS DONE PREVIOUSLY, AND WAS TOLD NO. I DID NOT GET THE REPAIR DONE THIS TIME BECAUSE THE PROBLEM WAS SUPPOSED TO BE CORRECTED AND WASN'T. THERE APPARENTLY IS NOT WARRANTY ON THE REPAIR THAT WAS DONE. I AM SHOCKED THAT IT WILL COST AN ESTIMATED $1,000 MORE TO REPAIR A PROBLEM THAT THEY SAID WAS FIXED, AND POSSIBLY NO GUARANTEE ON THE REPAIRS. AFTER CONTACTING THE FORD MOTOR COMPANY IN MICHIGAN, I WAS TOLD THE INDIVIDUAL DEALERSHIPS ARE IN CHARGE OF THEIR CUSTOMER SERVICE AND THAT FORD CORPORATE COULDN'T HELP WITH MY PROBLEM. I CONTACTED THIS AGENCY AND WAS GIVEN THIS CASE NUMBER-11234836.
Fuel/propulsion system, Jul 25, 2019
TL* THE CONTACT OWNS A 2012 FORD ESCAPE. WHILE FUELING THE VEHICLE, FUEL SPEWED OUT OF THE TANK. THE VEHICLE WAS TAKEN TO VALLEY FORD (509-453-3125, LOCATED AT 910 S 1ST ST, YAKIMA, WA 98901) WHERE THE VENT VALVE AND SOLENOID WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER, BUT COULD NOT BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,364.
Steering, Jul 14, 2019
STEERING BECAME VERY DIFFICULT WHILE DRIVING ON HWY AT 65 MPH . TOOK TO NEAREST SHOP . NO LIGHTS CAME ON DASH . WHEN ARRIVED AT SHOP STEERING WAS IN POSSIBLE . REPLACED SENSOR . STEERING WHEEL WOULD SPIN OUT OF CONTROL ON OWN . ENDED UP HAVING TO REPLACE ENTIRE STEERING COLUMN
Structure, Jul 14, 2019
DRIVER SIDE AND PASSENGER SIDE WHEEL WELDS RUSTING OUT AND UP TOWARD THE WINDOW .
Other or unspecified, Jul 9, 2019
MY 2012 FORD ESACPE KEEPS STALLING WHILE I AM DRIVING AND FORD DEALERSHIP SAYS THERE IS NOTHING WRONG WITH IT. I AM A 68 YEAR OLD WIDOW AND THIS IS MY ONLY MEANS OF TRANPORTATION. IT HAS DONE THIS 5 TIMES IN LESS THEN A MONTH.I CAN BE DRIVING 45 MILES AN HOUR AND IT WILL STALL AND AT THAT TIME I CANNOT ACCELERATE,I HAVE TO PRAY AND TRY TO COAST OUT OF TRAFFIC. I PULL OVER AND WHILE THE ENGINE IS STILL RUNNING THE WRENCH DASHBOARD LIGHT COMES ON. I SHUT IT OFF AND RESTART IT AND IT RUNS NORMALLY UNTIL THE NEXT TIME IT HAPPENS WHICH I NEVER KNOW WHEN THAT WILL BE.