2014 Ford Escape
Problems, recalls and owner-reported issues
Engine is the leading concern among 2,086 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Escape model years with reports.
Of the 2014 reports, 47 involved a crash and 103 involved a fire. 41 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, floor shiftJul 16, 2018
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Campaign 18V471000 on NHTSA.gov
Seat beltsJul 25, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford F-150 and E-350, 2014-2015 Ford Escape, and 2015 Lincoln MKC vehicles. Improperly manufactured bolts may have been used to install certain seats, seatbacks, seatbelt buckles, or seatbelt anchors on these vehicles.
The improperly manufactured bolts may fracture. If a seat, seatback, or seatbelt anchor attaching bolt fractures, the affected component may not be properly secured, increasing the risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the affected bolts, free of charge. Interim notices informing owners of the safety risk were mailed September 8, 2017. Owners will receive a second notice when remedy parts become available in the fourth quarter of 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S17.
Campaign 17V472000 on NHTSA.gov
Engine and engine cooling, engineMar 27, 2017
Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.
If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.
Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.
Campaign 17V209000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, instrument cluster/panelJun 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Escape vehicles manufactured May 19, 2014, to February 6, 2015, and Transit Connect vehicles manufactured May 11, 2014, to July 2, 2015. Due to a software incompatibility issue, the instrument panel cluster be inoperative including a blank multiple functional display (MFD), and non-functional warning chimes, messages and warning lights. Specific warning chimes, messages and warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
If the instrument cluster is inoperative, the driver of may not be warned of safety related issues such as low tire pressures or disabled air bags, increasing the risk of personal injury or a crash.
Ford will notify owners, and dealers will update the instrument panel software, free of charge. The recall began on August 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C03.
Campaign 15V406000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpJan 9, 2015
Ford Motor Company (Ford) notified the agency on January 8, 2015, that they are recalling certain model year 2014 Ford Escape vehicles manufactured April 15, 2014, to May 8, 2014, and 2015 Lincoln MKC vehicles manufactured April 21, 2014, to May 15, 2014. On April 30, 2015, Ford expanded the recall to cover an additional 45,505 vehicles, including certain model year 2014-2015 Ford Transit Connect vehicles manufactured November 11, 2013, to August 29, 2014, 2014-2015 Ford Fiesta vehicles manufactured April 10, 2014, to June 17, 2014 and 2014 Ford Edge vehicles manufactured April 30, 2014, to May 21, 2014. Improper nickel plating of components within the fuel pump may result in the fuel pump failing.
If the fuel pump fails, the vehicle may stall without warning, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the fuel pump, free of charge. The recall began on February 27, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S30.
Campaign 15V005000 on NHTSA.gov
Air bagsSep 26, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
Campaign 14V597000 on NHTSA.gov
Fuel system, gasoline, deliverySep 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Ford Focus vehicles manufactured May 1, 2014, to May 24, 2014, 2014 Ford Escape vehicles manufactured on June 6, 2014, and 2015 Lincoln MKC vehicles manufactured June 4, 2014, to July 7, 2014. In the affected vehicles, the Fuel Delivery Module (FDM) may crack between the filter body and the filter cap, possibly resulting in low fuel pressure.
A reduction in fuel pressure may result in a vehicle stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the FDM, free of charge. The recall began in September 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S20.
Campaign 14V525000 on NHTSA.gov
Electrical system, wiringAug 11, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.
Campaign 14V495000 on NHTSA.gov
Visibility, sun/moon roof assemblyJul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2014 Ford Escape vehicles manufactured October 15, 2013, through October 22, 2013. The panorama roof glass may not be properly bonded to the attaching bracket.
If the glass panel is improperly bonded, the glass may separate from the vehicle, increasing the risk of a crash or injury.
Ford has notified owners. Dealers will inspect each vehicle and replace the front roof glass if its production date and sequence number falls within the affected range, free of charge. The recall is began on July 14, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S13.
Campaign 14V403000 on NHTSA.gov
Structure, body, doorMay 7, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, through April 10, 2014. Due to an assembly misalignment between the exterior door handle and the door outer panel, the affected vehicles have doors that may be difficult to close or may possibly open while driving.
A door that opens unexpectedly may result in an unrestrained occupant falling from the vehicle, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and correct the mounting of the door handles, as necessary, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S03.
Campaign 14V239000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveMay 7, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 C-MAX, and Escape vehicles. In the affected vehicles, the restraint control module (RCM) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.
If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.
Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S04.
Campaign 14V237000 on NHTSA.gov
Seats, front assembly, reclinerApr 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
Campaign 14V164000 on NHTSA.gov
Representative owner complaints
2,086 reports, newest first.
Engine, Sep 4, 2018
I TOOK MY CAR IN TO THE DEALER DUE TO COOLANT BEING LOW. THE COOLANT LEAKED INTO THE ENGINE AND MY GASKET HAD TO BE REPLACED. THERE ARE SEVERAL ARTICLES IN WHICH FORD ADMITS THERE ARE ENGINE PROBLEMS UP TO AND INCLUDING FIRE. I WAS ABLE TO MITIGATE DAMAGE BY GETTING THE CAR IN EARLY. THE DEALER CALLED FORD, I CALLED THE FORD CARES LINE AND MY CLAIM WAS DECLINED. THIS IS A KNOWN PROBLEM. I HAVE WRITTEN TO FORD, NO REPLY
Steering, Sep 3, 2018
BACKED UP OUT OF DRIVEWAY THEN SHIFTED FORWARD AND MY POWER STEERING GAVE OUT.THE WARNING ONLY CAME AFTER THE INCIDENT. WAS ABLE TO PULL OVER AND RESTART THE CAR .. NO ISSUE BUT WAS TOLD IT WAS ELECTRONIC STEERING MODULE EPAS. A KNOWN ISSUE BUT WAS TOLD THE RECALL WAS ONLY IN REGARDS TO RECEIVING THE WARNING THAT YOU HAD A FAILURE.
Electrical system, Sep 1, 2018
ON AUGUST 22, 2018, I WAS DRIVING AND THE ELECTRONIC INSTRUMENT PANEL WENT BLANK. I DROVE TO WORLD FORD IN PENSACOLA, FL AND WAS TOLD THAT I WOULD NEED TO RETURN THE FOLLOWING DAY BECAUSE THEY WERE TOO BUSY TO CHECK OUT MY PROBLEM. I RETURNED THE FOLLOWING DAY AT MY APPOINTMENT TIME, AND AN HOUR AND A HALF LATER, THEY INFORMED ME THAT THE ELECTRONIC INSTRUMENT PANEL NEEDS TO BE REPLACED AND IT WOULD COST APPROXIMATELY $1,600.00. I LEFT THE DEALERSHIP TO DO SOME RESEARCH ON THIS PROBLEM. I DISCOVERED THAT FORD HAD ISSUED A RECALL #15V406000 ON JUNE 24, 2015 FOR SOME 2014 FORD ESCAPES. WHEN I CALLED ABOUT THIS, I WAS TOLD THAT MY VIN WAS NOT PART OF THE RECALL AND THAT IT WAS NOT COVERED. FORD KNEW THAT THERE WAS A SOFTWARE INCOMPATIBILITY ISSUE THAT WOULD CAUSE A MALFUNCTION. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD #101, "CONTROL AND DISPLAYS". MY LIFE IS AT RISK BY DRIVING THIS VEHICLE WITH AN INOPERATIVE INSTRUMENT CLUSTER. WHY IS IT, THAT FORD FIXED THE PROBLEM IN SOME 2014 ESCAPES, BUT NOT ALL. WHY IS IT OKAY THAT THEY ARE ALLOWED TO PLACE MY LIFE IN DANGER??? I THINK THAT FORD SHOULD BE REQUIRED TO REPLACE ALL FAULTY INSTRUMENT PANELS, NOT JUST SOME OF THEM. I FAIL TO UNDERSTAND WHY MY LIFE IS LESS IMPORTANT THAN OTHER 2014 ESCAPE OWNERS, AND WOULD APPRECIATE YOUR HELP IN SECURING A REMEDY TO THIS PROBLEM.
Power train, Aug 30, 2018
THE TRANSMISSION IS NOT WORKING WELL, THE CAR HAS NO POWER, BETWEEN THE R AND THE DRIVE IT MAKES A NOISE
Steering, Aug 30, 2018
I STARTED MY VEHICLE, REVERSED THEN PUT IT INTO DRIVE. A WARNING SENSOR POPPED UP STATING STEERING ASSIST FAILURE. THE STEERING WHEEL WOULD NOT MOVE. I PUT THE VEHICLE INTO PARK AND RESTARTED IT. THE WARNING SENSOR NO LONGER APPEARED. I RESEARCHED THIS HAPPENING TO THE SAME VEHICLE MODEL AND IT SEEMS TO BE AN ONGOING PROBLEM WITH THE FORD ESCAPE. SEEMS DANGEROUS TO NOT HAVE A FACTORY RECALL ALREADY , WHAT IF I WERE DRIVING DOWN A BUSY STREET OR HIGHWAY.
Visibility/wiper, Aug 29, 2018
2014 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO INOPERABLE WINDSHIELD WIPERS. *LD THE CONSUMER STATED THE MALFUNCTION OCCURRED INTERMITTENTLY. THE DEALERSHIP WAS CONTACTED AND ADVISED THAT THE WINDSHIELD WIPERS HAD TO BE MANUALLY RESET IN ORDER TO OPERATE CORRECTLY. ALSO THAT THE WIPERS WERE OLD WHICH CAUSED THE DRAG AND WHEN THEY HEATED UP IT CAUSED A MALFUNCTION. THE CONSUMER FELT THIS WAS A LIABILITY.*JS
Power train, Aug 28, 2018
SHIFTER CABLE DISCONNECTED FROM TRANSMISSION. VEHICLE WAS PARK AND WOULD NOT MOVE DUE TO CABLE BEING DISCONNECTED. TOWED VEHICLE TO DEALER AND SHIFTER CABLE REPLACED TO REPAIR IT. FORD SAYS MY VEHICLE NOT COVERED UNDER CURRENT RECALL SO I WAS FORCED TO PAY FOR REPAIR. SHAME ON FORD FOR NOT TAKING CARE OF THIS PROPERLY.
Power train, Aug 25, 2018
SHIFTER CABLE BUSHINGS. 2014 FORD ESCAPE. NHTSA RECALL # 18V471. FORD RECALL # 18S20. GEAR SHIFTER MOVES TO PARK, BUT DOES NOT REGISTER ON DRIVERS CONSOLE. CANNOT START CAR CAR DRIFTS WITHOUT EMERGENCY BRAKE APPLIED. CAR HAD TO BE TOWED TO DEALER. DEALER ACKNOWLEDGED IT WAS THE RECALL ISSUE, BUT SINCE FORD HAS NOT ISSUED THE PARTS YET THERE ARE MAKING ME PAY FOR THE REPAIR UNTIL FORD SENDS OUT A LETTER INFORMING CONSUMERS THAT PARTS ARE AVAILABLE. I SPOKE WITH FORD THEY TOLD ME I HAD TO KEEP THE REPAIR INVOICE AND GET REIMBURSED WHEN PARTS ARE AVAILABLE. MY QUESTION IS, IF THE DEALER CAN FIX IT, WHY CAN'T FORD AUTHORIZE PAYMENT, SO I DO NOT HAVE TO PAY OUT OF POCKET. IF FORD ISSUED A RECALL AND PEOPLE ARE ALREADY HAVING AN ISSUE WHY DON'T THEY JUST PAY TO HAVE IT FIXED. THE DEALER WANTS $1000 TO FIX THIS. FORD SHOULD TAKE RESPONSIBILITY FOR THIS.
Power train, Engine, Fuel/propulsion system, Aug 24, 2018
2 ACTIVE RECALLS-NO TIMEFRAME OF WHEN IT WILL BE REMEDIED. ADDITIONALLY, VEHICLE DIES WHEN PUT INTO D FROM R. VEHICLE HAS 52K MILES, WELL MAINTAINED, SHELL FUEL IS USED. THIS HAPPENS WHEN BACKING UP AND PUTTING INTO DRIVE. VEHICLE WAS IN MOTION.
Power train, Aug 24, 2018
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 25 MPH, THE "TRANSMISSION NOT IN PARK" WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED THE MANUFACTURER AND SCHEDULED THE VEHICLE TO BE TOWED TO PREMIER FORD INC (5001 GLENWOOD RD, BROOKLYN, NY 11234, 888-381-4515) WHERE THE TECHNICIAN STATED THAT THEY WERE UNAWARE THAT THE VEHICLE WAS BEING TOWED. THE TECHNICIAN INFORMED THE CONTACT THAT A DIAGNOSTIC TEST NEEDED TO BE PERFORMED AT THE CONTACT'S EXPENSE. MEANWHILE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN); HOWEVER, THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000.
Visibility/wiper, Aug 24, 2018
FRONT WIPERS GO OFF WHEN IN OFF POSTITION ON THE STEERING WHEEL. ONCE ISSUE STARTS HAPPENING IT DEGRADES QUICKLY. IT STARTS WITH A RANDOM WIPE AND OVER A MONTHS PERIOD DEGRADES INTO THE WIPERS RANDOMLY TURNING ON AT DIFFERENT SPEEDS AND DIFFERENT TIME INTERVALS RANGING FROM A FEW WIPES UP TO 15 MINUTES OF UNCONTROLLABLE WIPING. SOMETIMES ONLY A SINGLE WIPER BLADE WILL TURN ON RANDOMLY THE LEFT OR RIGHT FRONT ( ONCE RESTARTING CAR BOTH WIPERS WILL GO OFF RANDOMLY AGAIN). THIS HAPPENS WHEN DRIVING ON ALL DRIVING TYPES STREET/HIGHWAY/TURNING/STATIONARY EVERYTHING. AGAIN THE WIPERS ARE IN OFF POSTITION AND NOT ENGAGED BUT WILL RANDOMLY TURN ON.
Electrical system, Aug 23, 2018
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE INSTRUMENT CLUSTER WAS INOPERATIVE AND WOULD NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO FORD LINCOLN OF QUEENS BOULEVARD (139-48 QUEENS BLVD, JAMAICA, NY 11435, (718) 657-8888) WHERE A NEW INSTRUMENT CLUSTER WAS ORDERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V406000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,809.
Engine, Aug 22, 2018
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING 45 MPH, THE VEHICLE EMITTED AN ABNORMAL ANTI-FREEZE ODOR AND EXPERIENCED A LOSS OF ENGINE POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO DAVE SINCLAIR LINCOLN ST. PETERS (4760 N SERVICE RD, ST PETERS, MO 63376) WHERE IT WAS DIAGNOSED THAT THE CYLINDER HEAD WAS CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A SIMILAR FAILURE OCCURRED ONE YEAR PRIOR AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000.
Power train, Aug 22, 2018
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE BACKING OUT OF A PARKING SPACE, A LOUD NOISE WAS HEARD AND THE VEHICLE NEITHER MOVED NOR WENT INTO ANY GEAR. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO HAVE THE VEHICLE TOWED. THE VEHICLE WAS TOWED TO GARY YEOMANS FORD LINCOLN (1420 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124, 386-310-2342) WHERE IT WAS DIAGNOSED THAT THE BUSHING CABLE FRACTURED AND THE ENTIRE SHIFTER CABLE BUSHING SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER REFERRED THE CONTACT BACK TO THE DEALER WHO STATED THAT THE RECALL PART WAS UNAVAILABLE AND REFERRED THE CONTACT BACK TO THE MANUFACTURER. THE CONTACT WAS THEN REFERRED TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 81,910. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Aug 21, 2018
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO FELIX SABATES FORD LINCOLN (7601 SOUTH BLVD, CHARLOTTE, NC) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE DEALER'S REPRESENTATIVE TOOK THE CONTACT'S KEYS AND DECLARED THE VEHICLE TO BE A ROAD HAZARD DUE TO THE ENGINE. THE VEHICLE WAS REPAIRED, BUT THE DEALER REFUSED TO RETURN THE VEHICLE DUE TO ADDITIONAL DAMAGES CAUSED BY OIL LEAKING INTO THE COOLANT. THE CONTACT REQUESTED DOCUMENTATION, BUT THE CONTACT REFUSED DUE TO THE DAMAGES BEING ATTRIBUTED TO THE RECALL. THE MANUFACTURER WAS NOTIFIED AND PROVIDED THE CONTACT WITH AN ESTIMATE OF THE DAMAGES AND REQUESTED THAT THE DEALER PROVIDE DOCUMENTATION. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.
Engine, Aug 21, 2018
COOLANT LEAK INTO CYLINDER #3 & 4 RESULTING IN NECESSARY ENGINE REPLACEMENT AT 64K MILES. ONLY SERVICE ISSUE TO DATE ON VEHICLE WAS A DEFECTIVE WATER PUMP & COOLANT SENSOR AT JUST UNDER 60K MILES. WHILE DRIVING 'LOW COOLANT' LIGHT SUDDENLY CAME ON, CHECKED COOLANT WHICH WAS VERY LOW, FILLED AND TOOK TO DEALER LESS THAN 2 MILES AWAY. VEHICLE WAS NOT INCLUDED ON THE LAST COOLANT LEAK RECALL ALTHOUGH VERY SIMILAR ISSUE AND BUILT DURING THE SAME TIME PERIOD AT LOUISVILLE PLANT.
Electrical system, Electronic stability control (ESC), Aug 19, 2018
DROVE THE CAR IN THE MORNING OF 8/11 JUST FINE, IN THE AFTERNOON WENT TO START THE CAR AND IT WILL NOT MOVE OUT OF PARK, DASHBOARD STATES THE CAR IS IN NEUTRAL. THE CAR HAS BEEN LIKE THIS SINCE SINCE 8/11 AND PARKED IN MY DRIVEWAY. RECEIVED A LETTER IN THE MAIL ON 8/13 THAT THIS ISSUE IS AN ACTUAL RECALL AND WHEN WE CALLED LOCAL FORD DEALER, THEY INFORMED US THAT THEY DON'T KNOW WHEN THEY WILL HAVE THE PART TO FIX OUR CAR! WHAT CAN WE DO? WE CAN'T USE THE CAR AND THEY CAN'T FIX IT! CAN WE SIMPLY RETURN THE CAR? WE HAVE AN OUTSTANDING CAR LOAN AND ARE PAYING FOR A CAR THAT'S HAD THREE RECALLS SO FAR SINCE WE'VE HAD IT. WE CAN'T AFFORD TO KEEP PAYING UBER TO GET TO WORK AND A CAR LOAN AND CAR INSURANCE FOR A CAR THAT NO ONE CAN TELL US WHEN IT WILL GET FIXED!
Engine, Aug 16, 2018
MY VIN IS HAVING THE EXACT SAME COOLING ISSUES AS RECALL. DEALER STAES MY VIN IS NOT AFFECTED ALTHOUGH THE IT BROKE IN THE EXACT FASHION AS THE FORD RECALL 17V209000. THE VEHICLE OVERHEATED AND IS LOSING COOLANT SLOWLY. CAR OVERHEATED AND HAD TO PULL OVER.
Engine and engine cooling, Aug 15, 2018, fire
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE VEHICLE EXPERIENCED DECELERATION AND LOSS OF ENGINE POWER. THE VEHICLE OCCUPANT SAW BLACK SMOKE EMITTING FROM THE VEHICLE. UPON INSPECTION OF THE ENGINE COMPARTMENT THE VEHICLE OCCUPANT SAW FLAMES. THE VEHICLE OCCUPANT EXTINGUISHED THE FIRE. THE FIRE DEPARTMENT WAS NOT CONTACTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TOWED TO COURTESY FORD WHERE IT WAS CONFIRMED THE FAILURE WAS DUE TO THE RECALL. THE DEALER CONFIRMED WITH THE CONTACT THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000. PARTS DISTRIBUTION DISCONNECT.
Structure, Aug 14, 2018
I HAD THE REAR DOOR LATCH RECALL TAKEN CARE OF, AND NOW BOTH DOORS ARE LEAKING WHENEVER IT RAINS. IT IS RUNNING DOWN THE WINDOW INSIDE THE DOOR PANELING ONTO THE FLOOR. I USUALLY KEEP MY CAR INSIDE A GARAGE, AND HAVE HAD TO LET IT BE IN MY DRIVEWAY WHEN IT RAINED RECENTLY.
Power train, Aug 14, 2018, crash
PARKED CAR ON DRIVEWAY FACING HOME. DRIVEWAY IS UPHILL FROM STREET TO HOUSE. PUT CAR IN "PARK" AND UPON GETTING OUT THE CAR IT STARTED ROLLING BACKWARDS. I WAS UNABLE TO STOP CAR AND IT ROLLED DOWN THE DRIVE & PART OF THE YARD, KNOCKING DOWN A TELEPHONE POLE GUIDE WIRE, CROSSED THE STREET & STOPPED WITH HALF OVER THE OPPOSITE CURB & DAMAGING A MAIL BOX.
Power train, Aug 14, 2018
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT MENTIONED THAT THE VEHICLE'S GEAR SELECTOR FAILED TO DISPLAY THE CORRECT GEAR SELECTION. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT THE GEAR WAS SHIFTED INTO PARK, BUT WAS DISPLAYING DRIVE. THE VEHICLE WAS TAKEN TO DEACON JONES FORD-LINCOLN, INC. (3301 MCLAIN ST, GOLDSBORO, NC 27534, (919) 736-3387) WHERE THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.
Power train, Aug 13, 2018
PARKED MY CAR PUT IT IN PARK BUT WHEN I TOOK MY FOOT OFF BRAKE AND STARTED OPEN THE DOOR THE CAR ROLLED FORWARD. I PUT ON THE BRAKE AND PARKING BRAKE BUT SHIFTER WAS FROZE IN PLACE. CONTACTED LOCAL FORD DEALERSHIP AND FORD CORP BOTH SAID THERE AREN'T ANY PARTS TO FIX CAR AND DIDN'T OFFER A LOANER. LOCAL FORD SHOWED ME HOW TO PUT BUSHING BACK ON PEG SO CAR COULD BE DRIVEN. I'M 63 YEAR OLD WOMAN CAR REPAIR NOT MY WHEELHOUSE. I FEEL CAR IS DANGEROUS AND SHOULDN'T BE DRIVEN. FORD IS PUTTING ME AT RISK PHYSICALLY AND OPEN TO ACCIDENTS AND LAWSUITS BY NOT OFFERING A REPAIR OR A LOANER CAR.
Power train, Aug 10, 2018
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO MOVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (WARREN MIDTOWN MOTORS, 1995 MARKET ST, WARREN, PA 16365 (814) 723-5400) WHERE IT WAS DIAGNOSED THAT THE SHIFTER CABLE BUSHING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: CAS-15433231. THE FAILURE MILEAGE WAS 70,123.
Steering, Aug 10, 2018
TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE ELECTRONIC POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT HAD TO APPLY FORCE TO TURN THE STEERING WHEEL IN EITHER DIRECTION. THE DEALER (CAVALIER FORD GREENBRIER, 1515 S MILITARY HWY, CHESAPEAKE, VA 23320, (757) 424-1111) DIAGNOSED THAT THE STEERING RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED AND SUGGESTED THAT THE DEALER REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.