2015 Ford Escape
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,102 owner complaints filed for this model year. This is the 12th highest complaint count among 26 Escape model years with reports.
Of the 2015 reports, 29 involved a crash and 20 involved a fire. 34 people were injured.
What owners report most often
Recalls and investigations
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Apr 14, 2022
Ford Motor Company (Ford) is recalling certain 2015 Escape vehicles equipped with 2.0L engines. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shifter bushing and add a protective cap over the shift cable bushing, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S25.
Campaign 22V254000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Seat beltsJul 25, 2017
Ford Motor Company (Ford) is recalling certain 2014 Ford F-150 and E-350, 2014-2015 Ford Escape, and 2015 Lincoln MKC vehicles. Improperly manufactured bolts may have been used to install certain seats, seatbacks, seatbelt buckles, or seatbelt anchors on these vehicles.
The improperly manufactured bolts may fracture. If a seat, seatback, or seatbelt anchor attaching bolt fractures, the affected component may not be properly secured, increasing the risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the affected bolts, free of charge. Interim notices informing owners of the safety risk were mailed September 8, 2017. Owners will receive a second notice when remedy parts become available in the fourth quarter of 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S17.
Campaign 17V472000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, ignitionJul 8, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Escape vehicles manufactured April 1, 2014, to June 12, 2015, Ford Focus vehicles manufactured June 17, 2014, to June 12, 2015, and Ford C-Max vehicles manufactured April 22, 2014, to June 12, 2015. In the affected vehicles, the engine may continue to run after the key or the START/STOP engine button is turned to off. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
If the engine does not turn off as expected, someone could move the transmission shifter out of park and the vehicle may move unintentionally, increasing the risk of a crash.
Ford will notify owners, and dealers will update the body control module software, free of charge. The recall began on July 27, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C06.
Campaign 15V436000 on NHTSA.gov
Electrical system, instrument cluster/panelJun 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Escape vehicles manufactured May 19, 2014, to February 6, 2015, and Transit Connect vehicles manufactured May 11, 2014, to July 2, 2015. Due to a software incompatibility issue, the instrument panel cluster be inoperative including a blank multiple functional display (MFD), and non-functional warning chimes, messages and warning lights. Specific warning chimes, messages and warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
If the instrument cluster is inoperative, the driver of may not be warned of safety related issues such as low tire pressures or disabled air bags, increasing the risk of personal injury or a crash.
Ford will notify owners, and dealers will update the instrument panel software, free of charge. The recall began on August 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C03.
Campaign 15V406000 on NHTSA.gov
Representative owner complaints
1,102 reports, newest first.
Wheels, Dec 3, 2019
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE THE VEHICLE WAS AT AN UNKNOWN DEALER FOR ROUTINE MAINTENANCE, THE DEALER ATTEMPTED TO ROTATE THE TIRES AND FOUND THAT THE LUG NUTS WERE PREMATURELY WORN. THE DEALER HAD TO USE A SCREWDRIVER AND HAMMER TO RELEASE THE LUG NUTS. THE MANUFACTURER WAS CONTACTED AND THE LUG NUTS WERE REPLACED. THE FAILURE MILEAGE WAS 66,321. *MP*JB
Electrical system, Nov 27, 2019
ABOUT 6 MONTHS AGO, THE RADIO AND IT'S COMPUTER SYSTEM STOPPED WORKING. WHILE THE DISPLAY WORKS, THE SYSTEM RESPONSIBLE FOR LAYING SOUND NO LONGER WORKS, AND THE TOUCH SCREEN IS RARELY RESPONSIVE.
Power train, Nov 21, 2019
I DROVE TO A DAIRY QUEEN PARKED ON A SLIGHT INCLINE, PUT THE CAR IN PARK. AS I STARTED TO GET OUT OF THE CAR IT STARTED TO ROLL BACK, I STEPPED ON THE BRAKE AND CHECKED TO MAKE SURE THE CAR WAS IN PARK WHICH IT WAS. I THEN PUT ON THE EMERGENCY BRAKE. WHEN I RETURNED TO THE CAR TO LEAVE. I COULD NOT START THE CAR, THE SHIFTER WAS LOCKED IN PARK BUT THE INDICATOR ON THE DASH SHOWED IT WAS IN REVERSE, ALSO THE BACK UP CAMERA WAS ON. THE CAR WAS TOWED TO KLABEN FORD IN KENT OHIO, WHERE THE SHIFTER CABLE BUSHING WAS FOUND TO BE BROKEN. KLABEN INSTALLED A NEW BUSHING. I HAVE RESEARCHED THIS TO FIND FORD HAD RECALLED SOME MODELS BETWEEN 2013 AND 2016 FOR THIS PROBLEM, BUT NOT THIS CAR. I SUSPECT THERE ARE STILL SOME BAD BUSHINGS OUT THERE. I SEE THIS AS A SAFETY CONCERN THAT NEEDS INVESTIGATION. THANK YOU
Power train, Nov 8, 2019
THE SHIFTER CABLE BUSHING BROKE AS IT WAS BEING PARKED IN DRIVEWAY AND MY 2015 FORD ESCAPE WAS LOCKED IN NEUTRAL POSITION EVEN THOUGH THE CONSOLE SHIFTER WAS IN THE PARK POSITION. LUCKILY WE NOTICED IT ROLL SLIGHTLY AFTER GETTING OUT OF CAR AND WERE ABLE TO GET BACK IN CAR AND PLACE THE PARKING BRAKE SO IT WOULD NOT ROLL INTO THE STREET. THIS IS A SIMILAR ISSUE TO A RECALL OF OLDER FORD ESCAPES (2013 AND 2014). THE SHIFTER WOULD NOT MOVE AFTER THAT AND WE HAD TO HAVE IT TOWED TO DEALER. HAD IT BEEN ON A LESSER GRADE WE MAY NOT HAVE NOTICED THAT IT WAS NOT IN PARK, AND COULD HAVE ROLLED INTO STREET CAUSING ACCIDENT.
Steering, Oct 31, 2019
POWER STEERING STOPED WORKING WHEN I TURNED OFF ROAD ON TO THE DRIVWAY
Electrical system, Exterior lighting, Oct 24, 2019, fire
VEHICLE HAS HAD FUSE ISSUES FROM DAY 1. HAD THE WIRING GOING TO SUNVISOR LIGHTED MIRROR START SMOKING WHEN WE CHANGED THE FUSE. WIRING WAS PINCHED FROM THE FACTORY. THEN THE HEADLIGHT DRIVERS SIDE KEEPS BLOWING FUSE. NOW TRYING FIND OUT WHY.
Electrical system, Structure, Engine, Oct 23, 2019, fire
THE VEHICLE WAS SITTING PARKED UNDER A CARPORT FOR ALMOST 24 HRS. WHEN IT INEXPLICABLY CAUGHT FIRE. THE ENSUING FIRE BURNED THE CARPORT AND SPREAD TO THE STRUCTURE CAUSING EXTENSIVE PROPERTY DAMAGE TO THE EXTERIOR AND INTERIOR OF THE RESIDENCE. A PASSERBY MADE THE ELDERLY OCCUPANTS OF HOME AWARE OF THE FIRE AND THEY WERE ABLE TO GET OUT. THE AREA OF FIRE ORIGIN WAS IDENTIFIED AS BEING ON THE PASSENGER SIDE OF THE ENGINE COMPARTMENT. THERE APPEARS TO BE SOME OTHER EVIDENCE AND/OR INSTANCES OF FIRES IN THESE VEHICLES OCCURRING THE SAME WAY.
Other or unspecified, Fuel/propulsion system, Oct 23, 2019
I BROUGHT MY CAR LAST YEAR ABOUT 4 MONTHS AGO IT STARTED ME TO MANY PROBLEMS STARTED SMELLING GAS WHEN I PUT THE GAS IT DON'T START I TAKE IT TO THE SHOP THEY GET TO FIX I COST ME NOW I TAKE IT TO FORD SHOP THEY TOLD ME THAT I HAVE TRANSMISSION I NEED THE NEW ONE
Power train, Oct 21, 2019
AFTER BACKING OUT OF MY DRIVEWAY IN REVERSE, I WENT TO PUT THE VEHICLE INTO DRIVE. NONE OF THE GEARS WOULD THEN ENGAGE. I PUT THE VEHICLE IN PARK AND THAT'S WHERE IT STAYED. I WAS ABLE TO MOVE THE SHIFTER FREELY, ALMOST SLIDING THROUGH THE GEARS WITH BARELY ANY FORCE. IT WAS AS IF THE GEAR SHIFT AND TRANSMISSION WERE NOT CONNECTED (SO TO SPEAK). WHEN I WOULD MOVE THE GEAR SHIFTER, NONE OF THE LIGHTS ON THE DASHBOARD WOULD LIGHT UP AS IN WHAT GEAR I WAS SUPPOSED TO BE IN. THE ONLY GEAR THAT LIT UP WAS PARK. AFTER DOING SOME RESEARCH, I LOOKED UNDER THE HOOD AND NOTICED THE SHIFT CABLE BUSHING WAS OFF OF THE TRANSMISSION.
Engine, Oct 18, 2019
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING 65 MPH AND APPROACHING AN INTERSECTION, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS DRIVEN TO COVERT FORD (11514 RESEARCH BLVD, AUSTIN, TX 78759, (512) 345-4343), BUT WAS NOT DIAGNOSED OR REPAIRED. THE TECHNICIAN INFORMED THE CONTACT THAT IF THE ENGINE WARNING INDICATOR FLASHED AGAIN, THE CONTACT SHOULD NOT DRIVE THE VEHICLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE SOLENOID PURGE VALVE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Engine, Fuel/propulsion system, Oct 17, 2019
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 65 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. WHILE EXAMINING THE FAILURE, A DIAGNOSTIC INSTRUMENT DISPLAYED AN ERROR CODE OF P1450, WHICH INDICATED EXCESSIVE VACUUM IN THE FUEL TANK. LATER, WHILE DRIVING, THE VEHICLE SUDDENLY STALLED AND WAS TOWED FROM THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. SUBURBAN FORD (21600 WOODWARD AVE, FERNDALE, MI) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 81,000. THE VIN WAS INVALID.
Power train, Oct 9, 2019
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE THE CONTACT'S DAUGHTER-IN-LAW WAS DRIVING 65 MPH, THE VEHICLE SHIFTED INTO FIRST GEAR AND THE RPMS INCREASED TO 8,000 ON THEIR OWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 75,000.
Power train, Engine, Oct 8, 2019
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SUDDENLY SHUT OFF AND THE 'TRANSMISSION NOT IN PARK' MESSAGE DISPLAYED. AFTER STOPPING ON THE SIDE OF THE ROAD, THE ENGINE WAS RESTARTED AND THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. FORD OF MURFREESBORO (1550 NW BROAD ST, MURFREESBORO, TN) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 138,000.
Structure, Oct 6, 2019
MY LEFT BACK PASSENGER DOOR PANEL KEEPS PULLING OFF THE DOOR AND PREVENTS THE DOOR FROM OPENING. I LITERALLY HAVE TO EITHER PULL THE DOOR SO HARD FROM THE OUTSIDE TO GET IT OPEN OR CLIMB IN THE BACK FROM THE RIGHT BACK PASSENGER DOOR TO PULL THE PANEL UP SLOWLY AS SOMEONE IS SLOWLY OPENING THE DOOR FROM THE OUTSIDE. I HAVE TAKEN THE VEHICLE UP TO THE LOU FUSZ FORD DEALERSHIP IN CHESTERFIELD, MO., WHERE I PURCHASED THE VEHICLE TWICE ALREADY AND THIS WILL BE THE THIRD TIME! THE FIRST TIME I WAS TOLD THEY NEEDED TO REPLACE THE PANELS CLIPS. THE SECOND TIME I WAS TOLD THE NEEDED TO REPLACE THE WHOLE PANEL. NOW, I AM NOT SURE WHY THE PANEL KEEPS PULLING OFF AND PREVENTS THE DOOR FROM OPENING. I FEEL IT IS A HAZARD TO MY CHILDREN. WHAT COULD HAPPEN IF WE WERE IN A CRASH AND THEY COULD NOT GET OUT OF THEIR DOOR?
Fuel/propulsion system, Oct 2, 2019
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. IN ADDITION, THE FUEL TANK HAD A VACUUM EFFECT AND THE FILLER NECK WAS REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO DOGGETT FORD (9225 NORTH FWY, HOUSTON, TX 77037, (800) 801-9906) WHERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE FAILED. THE CONTACT DISCOVERED THAT THE MANUFACTURER ISSUED AN UNKNOWN RECALL ON THE FORD FUSIONS, BUT NOT THE FORD ESCAPES EVEN THOUGH THE FAILURES WERE THE SAME. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 79,000.
Structure, Oct 2, 2019
REAR DRIVER SIDE DOOR BECOMES STUCK. ON AT LEAST 3 DIFFERENT OCCASIONS, THE CLIPS ATTACHING THE PLASTIC PANEL TO THE INSIDE OF THE DOOR BREAK, CAUSING THE PLASTIC TO STICK AGAINST THE DOOR FRAME AND RESULTING IN THE DOOR NOT OPENING. THIS IS A SERIOUS SAFETY ISSUE! EACH TIME, THE CAR HAS BEEN STATIONARY WHEN I HAVE NOTICED THE PROBLEM. ALL OF A SUDDEN, THE DOOR WILL BECOME DIFFICULT TO OPEN ("STICKY") OR DOES NOT OPEN AT ALL. I HAVE TAKEN THE CAR TO BE FIXED AT 2 DIFFERENT FORD DEALERSHIPS, BOTH OF WHICH WILL ONLY REPLACE THE CLIPS AND ADD EXTRA SCREWS TO HOLD THE PLASTIC ON THE DOOR. WITH ONLY REPLACEMENT OF CLIPS, THE DOOR WORKED FOR APPROXIMATELY 6 MONTHS. WITH THE ADDITIONAL SCREWS, THE DOOR WORKED FOR APPROXIMATELY 2 YEARS. HOWEVER, NOW THAT THE CAR IS NO LONGER UNDER WARRANTY, I WAS CHARGED $140.77 TO REPLACE A FEW PLASTIC CLIPS. NEITHER DEALER HAS OFFERED A SOLUTION TO THE PROBLEM, ONLY THIS "BAND-AID." ADDITIONALLY, AFTER HAVING SO MUCH REPEATED DIFFICULTY OPENING THIS DOOR, THE PLASTIC HAS NOW CRACKED SIGNIFICANTLY AND THE DEALERSHIP DID NOT FIX OR REPLACE IT. BUT THEY CONTINUE TO TELL ME THAT THE DOOR IS "FIXED" BECAUSE IT CAN OPEN AT THE MOMENT. I HAVE 2 CARSEATS IN THE BACK OF THIS VEHICLE AND WANT A FIX TO THIS PROBLEM. I CANNOT RISK A DOOR NOT OPENING WHEN THERE ARE CHILDREN IN THE BACK SEAT!
Steering, Sep 25, 2019
WHILE I WAS DRIVING UP I95 IN NEW JERSEY I PULLED INTO A REST STOP FOR GAS. TURNED THE CAR OFF TO GET GAS. WHEN I TURNED THE CAR BACK ON, I NO LONGER HAD POWER STEERING. AFTER ATTEMPTING TO RECONNECT BY TURNING THE CAR OFF AND ON NOTHING HELPED. I THEN HAD TO DRIVE THE FINAL HOUR TO MY HOUSE WITH NO POWER STEERING WHICH WAS VERY DIFFICULT AND OBVIOUSLY DANGEROUS. I COULD HOLD A STRAIGHT LINE AND MAKE TURNS WHEN NECESSARY BUT TO MAKE ANY TYPE OF SWERVE TO AVOID SOMETHING WOULD HAVE BEEN IMPOSSIBLE SO LUCKILY THIS HAPPENED LATE AT NIGHT WITH NO ONE ON THE ROAD. WHEN I BROUGHT THE CAR INTO THE FORD DEALERSHIP THEY SAID THIS PROBLEM WAS NOT COVERED UNDER MY WARRANTY BECAUSE THE CAR IS NOW OVER 4 YEARS OLD AND HAS 63,000 MILES ON IT. (WARRANTY EXPIRED AT 60,000). THEY ENDED UP HAVING TO COMPLETELY REPLACE THE POWER STEERING RACK AND ALL WHEEL DRIVE SYSTEM COSTING $3,400 OUT OF POCKET. I FOUND THIS LACK OF OWNING UP TO AN OBVIOUS FLAW IN THE DESIGN OF THE CAR COMPLETELY IRRESPONSIBLE. ON TOP OF THAT, FORD CARS SUCH AS THE 2011-2013 FUSION HAVE BEEN RECALLED FOR THIS EXACT SAME ISSUE. THAT BEING SAID I REQUEST YOU LOOK INTO THIS ISSUE FOR MY 2015 FORD ESCAPE MODEL BECAUSE I AM LEARNING I AM NOT THE FIRST PERSON TO EXPERIENCE THIS ISSUE. THIS IS AN EXTREMELY DANGEROUS DESIGN FLAW AND FORD IS NOT OWNING UP TO THE ISSUE. PASSING THIS MASSIVE FINANCIAL BURDEN ON ME AS A CUSTOMER IS ALSO UNACCEPTABLE. ATTACHED PLEASE FIND THE WORK ORDER FROM THE FORD DEALERSHIP. THANKS FOR ANY HELP YOU CAN PROVIDE!
Steering, Sep 25, 2019
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE THE VEHICLE WAS PARKED, THE SERVICE STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING SEIZED. THE VEHICLE WAS TOWED TO GARNET FORD (1610 WILMINGTON PIKE, WEST CHESTER, PA 19382, (610) 358-5600) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,785. *BF *TP
Electrical system, Sep 23, 2019
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. UPON STARTING THE VEHICLE, THE MULTI-FUNCTIONING INSTRUMENT PANEL CLUSTER BECAME INOPERATIVE AND THE DISPLAY WAS BLANK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V406000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Electrical system, Sep 19, 2019
TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE INSTRUMENT PANEL DID NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO FOUR SEASONS FORD (601 DUNCAN HILL RD, HENDERSONVILLE, NC 28792, (828) 693-4281) WHERE THE CONTACT WAS INFORMED THAT A DIAGNOSTIC TEST WAS NEEDED TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Electrical system, Other or unspecified, Engine, Sep 3, 2019
ENGINE SHUT OFF WHILE DRIVING. CAR ALSO HAS BEEN HAVING A STARTING ISSUE. THE INSTRUMENT CLUSTER WOULD COME ON, FUEL PUMP WOULD PRIME, GO TO START AND NOTHING. IF THE BATTERY WAS UNPLUGGED FOR 5 MINUTES IT WAS MORE LIKELY TO START. THANKFULLY IT HAPPEN ON A CITY STREET AND NOT THE HIGHWAY THAT I WAS GOING TO BE GETTING ON.
Fuel/propulsion system, Aug 31, 2019
CAR WAS PUT IN PARK, THE ENGINE WAS THEN TURNED OFF. THE KEY WAS REMOVED AND THE VEHICLE BEGIN TO ROLL WHILE EXITING THE CAR. DISPLAY SHOWS GEAR POSITION IS IN D.THE PHYSICAL POSITION OF THE SHIFTER IS IN PARK.. APPEARS SIMILAR TO A RECALL FOR A SHIFTER BUSHING FOR 2013-2014 FORD ESCAPES.
Engine, Aug 30, 2019
WHILE TURNING INTO A SUBDIVISION MY CAR REGISTERED A WARNING FOR OVERHEATING. THERE WAS NO VISIBLE SIGNS OR SMELLS OF OVERHEATING. I PARKED THE CAR IN A FRIEND'S DRIVEWAY AND TURNED IT OFF LIKE THE WARNING SIGNAL INSTRUCTED ME TO DO. UPON CHECKING, THE COOLANT WAS WITHIN RANGE AND NOT EMPTY. I LEFT THE CAR PARKED OVERNIGHT. THE NEXT DAY I STARTED THE CAR AND IT IMMEDIATELY REGISTERED HOT, AND PEGGED OUT THE NEEDLE. I PURCHASED A NEW COOLANT SENSOR FROM A FORD DEALERSHIP BUT THAT DID NOT CHANGE THE CAR REGISTERING HOT WHEN THE IGNITION WAS TURNED ON. THE CAR SPENT A WEEK WITHOUT BEING TURNED ON AND STILL REGISTERED HOT WHEN STARTED. I HAD THE CAR TOWED TO HILBISH FORD IN KANNAPOLIS, NC. THEY REPLACED A SECOND SENSOR AND A COOLANT BYPASS VALVE. THE REPAIR COST WAS $682.74. I HAVE BEEN IN CONTACT WITH FORD WHERE MY CONCERN HAS BEEN DOCUMENTED AND ASSIGNED CASE NUMBER - CAS-24112659-S7N8M3. WHILE RESEARCHING POSSIBLE RECALLS I DID DISCOVER THAT 2013 AND 2014 FORD ESCAPES HAD RECALLS FOR COOLANT ISSUES. MY ESCAPE IS A 2015 AND HAD ONLY 35239 MILES AT THE TIME OF THIS ISSUE. I WOULD LIKE THIS TO BE INVESTIGATED AND A POSSIBLE RECALL BE CONSIDERED.
Power train, Other or unspecified, Aug 28, 2019
I WAS DRIVING TO WORK. HAD NO NOISE , LIGHTS, OR WARNING OF ANY KIND..I WAS PUSHING ON THE GAS PEDAL..THE CAR QUIT MOVING. I THOUGHT MAYBE A COMPUTER ERROR. COASTED TO THE SIDE OF THE ROAD, TURNED THE CAR OFF..WAITED A MINUTE..RE STARTED IT..STARTED TO DRIVE..WENT JUST A FEW FEET AND IT DID IT AGAIN...AGAIN..NO NOISE, WARNING LIGHTS..NOTHING. I MADE A PHONE CALL..I WAS RIGHT AROUND THE CORNER FROM A CAR REPAIR SHOP. REALLY KINDA COASTED IN. OF COURSE THEY LOOKED AT IT..GAVE ME THE GREAT NEWS AS TO IT HAD CATASTROPHIC TRANSMISSION FAILURE. I HAD IT TOWED FROM THERE TO A FORD DEALERSHIP..THEY FOUND THE SAME ISSUE. THE TOW COMPANY THAT TOWED MY CAR IN THE NEXT 2 WEEKS TOWED 4 OF THEM..ALL WITH TRANSMISSION ISSUES. I ALSO TALKED TO A TRANSMISSION SHOP THAT STATED FORD IS HAVING AND HAS BEEN HAVING TRANSMISSION PROBLEMS. IR WAS A LITTLE SCARY AND DANGEROUS TO BE DRIVING 55MPH IN MORNING TRAFFIC AND HAVE YOUR CAR JUST WAIT MOVING.
Other or unspecified, Aug 23, 2019
THE BUSHING THAT ATTACHES THE TRANSMISSION SHIFTER CABLE TO THE TRANSMISSION DEGRADED OVER TIME AND CAUSED THE BUSHING TO DETACH FROM THE TRANSMISSION. THIS CAUSED ME TO BE ABLE TO MOVE THE SHIFT LEVER TO PARK AND TURN CAR OFF, WHILE THE TRANSMISSION WAS STUCK IN REVERSE WITH NO WARNING MESSAGE OR AUDIBLE CHIME.