2017 Ford Escape
Problems, recalls and owner-reported issues
Engine is the leading concern among 2,686 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Escape model years with reports.
Of the 2017 reports, 39 involved a crash and 15 involved a fire. 56 people were injured.
What owners report most often
Recalls and investigations
Visibility, power window devices and controlsJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2017 Escape vehicles previously repaired incorrectly under recall number 16V617. The power-operated windows may exert excessive force when encountering an object, before they automatically reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
A closing window that does not reverse direction as expected can pinch a driver or passenger before retracting, increasing the risk of injury.
Dealers will update the power window operating system software, free of charge. Owner notification letters were mailed July 22, 2026. Owners may contact customer service at 1-866-436-7332. Ford's number for this recall is 26C29. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6, 2026.
Campaign 26V374000 on NHTSA.gov
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Power train, automatic transmission, gear position indication (prndl)Jun 10, 2022
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Campaign 22V413000 on NHTSA.gov
Visibility, power window devices and controlsAug 24, 2016
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
If a window closes on a body part, it can increase the risk of injury.
Ford has notified owners, and dealers will update the power window operating system software, free of charge. The recall began on September 6, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C12.
Campaign 16V617000 on NHTSA.gov
Representative owner complaints
2,686 reports, newest first.
Air bags, Feb 19, 2020, crash
MY CAR WENT TO AN ACCIDENT LAST FEBRUARY 14,2017 AND MY AIRBAGS FAILED TO DEPLOY. I WAS RUNNING ON A SPEED OF 40-45 MPH AND HIT ANOTHER CAR AND MY CAR SPIN 360 DEGREES THEN ANOTHER CAR HIT MY CAR AND MADE MY CAR STOP FROM SPINNING. DESPITE THE IMPACT, MY AIRBAGS FAILED TO DEPLOY.
Engine, Feb 19, 2020
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SPARK PLUG ON CYLINDER NUMBER (3) THREE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE SPARK PLUG WAS REPLACED TWICE HOWEVER, THE FAILURE RECURRED. NEITHER THE MANUFACTURER NOR THE DEALER WERE CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Power train, Engine, Feb 13, 2020
THE CAR RANDOMLY COMPLETELY TURNS OFF WHILE STOPPED AT RED LIGHTS OR IN TRAFFIC (WHEN AUTO START-STOP IS ACTIVATED), WITH A MESSAGE ON THAT DASHBOARD TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". AT THIS POINT, IT IS NECESSARY TO SHIFT THE CAR INTO PARK AND RESTART THE ENGINE BEFORE BEING ABLE TO PROCEED.
Other or unspecified, Feb 9, 2020
WHEN IDLING AT A STOP LIGHT CAR WILL SHUT DOWN AND YOU MUST PUT THE CAR IN PARK AND RESTART THE ENGINE. THIS IS THE THIRD TIME THIS HAS HAPPENED OVER THE PAST MONTH. NO CODES OF WARNING LIGHTS COME ON.
Fuel/propulsion system, Feb 5, 2020
VEHICLE HAS BEEN MAKING LOUD NOISES FROM THE FUEL TANK WHEN DRIVING AT SLOWER SPEEDS (20 AND UNDER) AND WHEN COMING TO A STOP. THE RPM GOES VERY LOW, ALMOST STALLING OUT. PURGE VALVE AND CANISTER NEED TO BE REPLACED AND ARE NOT COVERED UNDER WARRANTY. THE FORD FUSION HAS HAD A RECALL ON THIS SAME EXACT ISSUE, AND MY VEHICLE FALLS WITHIN THE YEARS RECALLED. THIS SEEMS TO BE A COMMON PROBLEM WHEN SPEAKING WITH OTHERS WHOSE VEHICLE IS AROUND THE SAME YEAR. THIS IS NOT SAFE AS I HAD MY VEHICLE IN THE SHOP FOR 3 DAYS AND THE PROBLEM WAS NOT ABLE TO BE LOCATED UNTIL I WAS ABLE TO CAPTURE A VIDEO.
Power train, Engine, Feb 5, 2020
SEAL IN BETWEEN THE INTERCOOLER FOR THE TURBO SO THAT COOLENT MIXES WITH THE ENGINE OIL WHICH CAUSES THE ENGINE TO FAIL PREMATURELY AND FORD WILL NOT COVER THE REPAIR. THE CAR MUST BE RECALLED BECAUSE OF THE DEFECT. WWW.BADPRODUCTSLAW.COM IS MAKING A CLASS ACTION AND PEOPLE SHOULD CONTACT THEM.
Engine, Feb 3, 2020
ON MULTIPLE OCCASIONS, THE CAR RANDOMLY COMPLETELY TURNS OFF WHILE STOPPED AT RED LIGHTS OR IN TRAFFIC, WITH A MESSAGE ON THAT DASHBOARD TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". AT THIS POINT, IT IS NECESSARY TO SHIFT THE CAR INTO PARK AND RESTART THE ENGINE BEFORE BEING ABLE TO PROCEED.
Engine, Feb 3, 2020
VEHICLE HAS AUTO SHUTDOWN AT TRAFFIC LIGHTS, STOP SIGNS. SOMETIMES STALLS THEN AND NEEDS RESTARTED. ONLY ADVISORY WHEN IT HAPPENS IS ON DASHBOARD DISPLAY. HAS HAPPENED OVER A DOZEN TIMES TO ME WITHIN 40.000 MILES. LAST TIME BELOW
Other or unspecified, Jan 27, 2020
TORQUE CONVERTER FAILED RESULTING IN A REPLACEMENT AT 87,000 MILES. THIS WAS INITIALLY MISDIAGNOSED WITH A COMPUTER UPGRADE, HOWEVER A SECOND DIAGNOSTIC TEST PROVED THAT THE TORQUE CONVERTER HAD FAILED AND WAS MISFIRING AT A HIGHER RATE THAN REQUESTED. THE TECHNICIAN RODE WITH ME WHILE I DROVE AND THE VEHICLE'S ENGINE WOULD FLUTTER AT AROUND 1500 RPMS WHILE MAINTAINING CONSTANT SPEED. IT WOULD ALSO SHIMMY THE VEHICLE. IT SHOWED ON THE COMPUTER WHILE I WAS DRIVING THAT THERE WAS A MISFIRE, THE COMPUTER WOULD REQUEST A 4 AND WAS GETTING A 40 ON THE SPECS. THERE WAS NO CHECK ENGINE LIGHT AT THE TIME OF THE DIAGNOSIS.
Air bags, Jan 27, 2020, crash
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT ANOTHER VEHICLE PULLED RIGHT IN FRONT OF THE CONTACT'S VEHICLE. THE COLLISION OCCURRED ON THE FRONT PASSENGER SIDE OF THE VEHICLE. NONE OF THE AIR BAGS DEPLOYED EVEN THOUGH THERE WAS A POP SOUND. THE VEHICLE SPEED WAS 50 MPH AND THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. BOTH VEHICLE'S WERE TOWED AWAY. THE DAMAGE WAS SEVERE TO THE FRONT PART OF THE VEHICLE. THE CONTACT THINK'S THE ENGINE WAS SEVERELY DAMAGED. THE VEHICLE WRECKAGE WAS TOWED BACK TO THE CONTACT'S HOUSE AND THE INSURANCE COMPANY HAD NOT YET DETERMINED IF IT WOULD BE DECLARED TOTALED. THE DEALER OR MANUFACTURER HAD NOT YET BEEN CONTACTED. THE FAILURE MILEAGE WAS 81,000. THE VIN WAS NOT AVAILABLE.
Power train, Jan 26, 2020
AT APPROXIMATELY 61,800 MILES THE TRANSMISSION COMPLETELY FAILED AND HAD TO BE EITHER REPLACED OR REBUILT. WHILE DRIVING, THE CAR STARTED SEIZING UP AND SLOWING DOWN. THE TRANSMISSION FAILURE LIGHT CAME ON.
Power train, Electrical system, Engine, Jan 22, 2020
MY 2017 FORD ESCAPE IS CREATING AN EXTREMELY DANGEROUS SAFETY ISSUE/SITUATION WITH THE AUTO STOP/START FUNCTION. WHEN STOPPED IN TRAFFIC-AT A STOPLIGHT, AT A STOP SIGN, IN THE ROAD WAITING TO TURN LEFT-THE ENGINE TURNS OFF AND A MESSAGE IS DISPLAYED TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". I HAVE ALMOST HAD OTHER CARS HIT THE BACK OF MY ESCAPE BECAUSE OF THIS. IT'S VERY SCARY WHEN THIS HAPPENS AND TAKES TIME TO SHIFT TO PARK AND RESTART THE ENGINE WITH AN IMPATIENT DIVER BEHIND ME. I HAVE READ NUMEROUS OTHER COMPLAINTS ON THIS SAME ISSUE ON YOUR WEBSITE. SOME OF THE NHTSA ID #'S 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, AND 11288766. THERE ARE OTHER COMPLAINTS AS WELL. PLEASE, BEFORE SOMEONE IS INJURED OR KILLED ISSUE A RECALL FOR THIS PROBLEM. I DON'T HAVE THE EXACT DATE THIS FIRST OCCURRED, BUT IT HAS HAPPENED MULTIPLE TIMES SINCE OCTOBER 2019. ALSO PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47492 FROM FEBRUARY 2018 THIS IS AN ISSUE THAT HAS BEEN A KNOWN ISSUE FOR AT LEAST 2 YEARS NOW. "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Service brakes, Jan 21, 2020
BRAKES PEDAL IS VERY HARD TO PRESS. NEED TO PRESS EXTREMELY HARD ON THE BRAKES PEDAL TO STOP THE VEHICLE
Power train, Electrical system, Jan 20, 2020
MY 2017 FORD ESCAPE IS EXHIBITING THE PROBLEM DESCRIBED BELOW AND APPARENTLY KNOWN TO FORD ON OR ABOUT FEBRUARY 2018. THIS IS A DANGEROUS SITUATION THAT MAY OCCUR WHEN THE CAR IS STOPPED AT A TRAFFIC SIGNAL OR PAUSED IN AN INTERSECTION WAITING TO MAKE A LEFT TURN, OR PAUSED WAITING TO MERGE ONTO A HIGHWAY. ALTHOUGH FORD WAS AWARE OF THIS PROBLEM (VIA THE BULLETINS SHOWN) WHILE THE CAR WAS STILL UNDER 36 MONTH WARRANTY, NO MENTION WAS MADE OF IT. NOW THAT THE CAR IS EXHIBITING THE DANGEROUS BEHAVIOR, FORD WILL NOT HONOR THE 36 BUMPER TO BUMPER OR 60 MONTH POWER TRAIN WARRANTY TO CORRECT. QUOTED COST TO REPAIR COULD VARY FROM $150 TO SEVERAL HUNDRED MORE ACCORDING TO FORD SERVICE DEPT. THIS SHOULD BE A RECALL ITEM SINCE IT REFLECTS A KNOWN MANUFACTURING FLAW. PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47972: "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Engine, Jan 8, 2020
ON TWO OCCASIONS IN THE PAST MONTH, THE AUTO START/STOP FUNCTION HAS ENGAGED WHILE STOPPED AT A TRAFFIC LIGHT AND I'VE GOTTEN THE MESSAGE: AUTO STARTSTOP SHIFT TO P RESTART ENGINE.
Vehicle speed control, Dec 31, 2019
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE DID NOT RESPOND AND THEN SUDDENLY SURGED FORWARD. THE CONTACT STATED THAT THE FAILURE OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED IN 2016. THE VEHICLE WAS TAKEN TO BARBER FORD OF HAZLETON (1112 N CHURCH ST, HAZLETON, PA 18202) AT LEAST SIX TIMES, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS 24051505. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 14,642.
Engine, Dec 30, 2019
WHILE SITTING AT LIGHTS THE ENGINE WILL COMPLETELY SHUT OFF. AN ALERT COMES ON STATING TO PUT IN PARK AND RESTART ENGINE. THIS HAS HAPPENED MULTIPLE TIMES IN THE PAST COUPLE OF WEEKS.
Power train, Vehicle speed control, Dec 30, 2019
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE SOMETIMES FAILED TO ACCELERATE. ALSO, WHEN ATTEMPTING TO SHIFT INTO THIRD GEAR AT APPROXIMATELY 50 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE ALSO MADE A JERKING SENSATION SUDDENLY AND ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 54,536. THE VIN WAS INVALID.
Power train, Engine, Dec 29, 2019
IN THE 3 YEARS THAT WE HAD THE VEHICLE, THE ENGINE HAS HAD TO BE REPLACED TWICE DUE TO COOLANT LEAKING INTO THE COMBUSTION CHAMBER BECAUSE OF A POORLY DESIGNED HEAD GASKET. THE MOST RECENT REPAIR HAD AN UPDATED GASKET, BUT ONLY 3 MONTHS AFTER IT WAS REPLACED THE TRANSMISSION HAD A PARTS FAILURE THAT CAUSED A WARNING LIGHT. SHORTLY AFTER THE WARNING LIGHT, THE CAR STOPPED IN THE MIDDLE OF A MAJOR INTERSECTION AND REQUIRED A TOW TO THE DEALERSHIP FOR FURTHER REPAIR. MY HUSBAND WAS IN THE VEHICLE WITH MY SON AT THE TIME AND THANKFULLY WAS ABLE TO SHIFT THE CAR IN NEUTRAL AND GET TO A SIDE STREET BEFORE AN ACCIDENT OCCURRED.
Engine, Dec 27, 2019
THE AUTO START/STOP DOESN'T WORK ALL OF THE TIME ON MY 2017 FORD ESCAPE SE. ON MULTIPLE OCCASIONS MY ENGINE TURNS OFF WHEN I'M AT TRAFFIC SIGNALS, STOP SIGNS, ROUNDABOUTS, TURNING RIGHT, AND IN STOP AND GO TRAFFIC. A MESSAGE IS DISPLAYED TO SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE. THIS IS AN EXTREMELY DANGEROUS SITUATION! I HAVE ALMOST BEEN IN SEVERAL ACCIDENTS DUE TO THIS MALFUNCTION. I'M NOW ANXIOUS EVERY SINGLE TIME I'M DRIVING. I FEEL UNSAFE ON A DAILY BASIS AND IT'S FRUSTRATING THAT FORD IS NOT DOING ANYTHING ABOUT IT. PLEASE ISSUE A RECALL BEFORE I'M ACTUALLY IN AN ACCIDENT.
Engine, Dec 21, 2019
VEHICLE IS STALLING WHILE ENGINE SHUTOFF IS ENGAGED INTERMITTENTLY AT RED LIGHTS! THIS HAPPEN TO ME TWICE WHILE CHRISTMAS SHOPPING TODAY AND ONCE LAST WEEK!! I HAD TO PUT THE VEHICLE INTO PARK AND RESTART IT. VERY DANGEROUS DRIVERS BEHIND ME WERE VERY IMPATIENT !!
Electrical system, Engine, Dec 19, 2019
MULTIPLE TIMES THE ESCAPE AS BEEN STOPPED AT A LIGHT AND THE AUTO RESTART DOES NOT WORK. A MESSAGE IS DISPLAYED TO SHIFT THE VEHICLE TO PARK AND START THE VEHICLE MANUALLY. VERY DANGEROUS AT AN INTERSECTION WHEN CARS BEHIND ARE MOVING.
Engine, Dec 16, 2019
OWNER OF 2017 FORD ESCAPE AND ONGOING ISSUES WITH HIGH TEMPERATURE ENGINE INDICATOR - LOW COOLANT LEVEL. BOUGHT CAR NEW FEB 2018 AND WITHIN ONE YEAR AND 8030 MILES THE CAR REQUIRED SERVICE FOR THIS ISSUE IN APRIL 2019. REPAIRS MADE TO WATER PUMP AND COOLANT BYPASS HOSE ASSEMBLY. NOW AGAIN IN DEC 2019 WITH 14,444 MILES, I HAVE THE SAME ISSUE WITH COOLANT LEVEL BELOW THE MINIMUM MARK AND HIGH TEMP ENGINE ON DASH GAUGE. ADDED COOLANT MYSELF AND SCHEDULE SERVICE FOR DEC 16 2019. THE RESERVOIR CAP WAS FITTED TIGHTLY AND THERE WAS NO INDICATION OF A LEAK WHEN CHECKING THE FLOOR OF GARAGE OR ANYWHERE UNDER THE HOOD. OBVIOUSLY, THERE IS A PROBLEM SINCE THE COOLANT IS LEAKING OUT AND CAUSING HIGH TEMP OF ENGINE WHICH IS NOT NORMAL VEHICLE OPERATING CONDITIONS FOR A VEHICLE WITH 14,444 MILES TO HAVE THIS SAME ISSUE RECURRING. RECAP: 02/23/2019 MILES 7009 SERVICED FOR VEHICLE CHECKUP, OIL CHANGE, TIRE ROTATION AND MULTI-POINT INSPECTION. 04/13/2019 MILES 8030 SERVICED FOR HIGH TEMP. ENGINE INDICATOR AND COOLANT LEVEL BELOW MINIMUM MARK 12/16/2019 MILES 14,444 HIGH TEMP. ENGINE INDICATOR AND OBSERVED COOLANT LEVEL IS BELOW MINIMUM MARK ON COOLANT RESERVOIR. 12/17/2019 CAR IS SCHEDULE FOR APPT TO INSPECT ISSUE WITH COOLANT LEAKING
Engine, Dec 13, 2019
OVER A TWO WEEK PERIOD, WHEN I WOULD START THE VEHICLE IN THE MORNING, SOMETIMES IT RAN ROUGH. REVVING THE GAS PEDAL A COUPLE OF TIMES RESOLVED THIS. ON DECEMBER 11 WHILE DRIVING TO RICHMOND, VIRGINIA, THE SERVICE ENGINE SOON LIGHT CAME ON. I AM CLOSE TO TIME FOR AN OIL CHANGE AND WHEN I RETURNED HOME DECEMBER 12, I SCHEDULED A SERVICE APPOINTMENT FOR THIS MORNING, DECEMBER 13. I WAS TOLD THAT THE ROUGH IDLING, ENGINE LIGHT, LOW COOLANT, AND DIAGNOSTIC CODES ALL POINT TOWARD THE NEED TO REPLACE THE LONG BLOCK ENGINE, WHICH IS $11,000. MY CAR IS PAID OFF, ONLY RECENTLY, AND IT HAS 74,000 MILES. IT HAS ONLY EVER BEEN SERVICED AT FORD DEALERSHIPS. IT IS MY UNDERSTANDING THAT THIS IS A KNOWN PROBLEM. I HAVE CALLED FORD AND IT HAS BEEN ESCALATED. IF THIS IS A KNOWN PROBLEM, WHY IS IT NOT A RECALL? THIS CERTAINLY COULD POSE A SAFETY ISSUE.
Engine, Dec 12, 2019
AUTO STOP START FEATURE. WHEN STOPPED ENGINE SHUTS OFF BUT DOESN'T RESTART AFTER RELEASING THE BRAKE. MESSAGE APPEARS "PUT CAR IN PARK TO RESTART." FIRST TIME IT HAPPENED LEAVING A PARKING LOT. 2ND TIME IT HAPPENED IN TRAFFIC ON HIGHWAY AT A SIGNAL.