2020 Ford Escape
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,531 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Escape model years with reports.
Of the 2020 reports, 20 involved a crash and 4 involved a fire. 28 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, softwareMar 3, 2026
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, Lincoln Corsair, 2020-2024 Lincoln Aviator, and Explorer vehicles. The image on the center display may flip or invert, resulting in an incorrectly displayed rearview image when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
An incorrectly displayed rearview image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will update the accessory protocol interface module (APIM) software, free of charge. Owner notification letters were mailed June 23, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C11. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 5, 2026.
Campaign 26V123000 on NHTSA.gov
Visibility, windshield wiper/washer, motorMar 3, 2026
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer, Escape, Lincoln Aviator, and Lincoln Corsair vehicles. The windshield wiper motor may fail and prevent the windshield wipers from operating properly.
Windshield wipers that fail to operate properly can reduce visibility, increasing the risk of a crash.
Dealers will inspect and replace the front wiper motors as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed April 2, 2026. Additional letters will be sent once the final remedy is available, anticipated in October 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S14. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 4, 2026.
Campaign 26V117000 on NHTSA.gov
Structure, body, hatchback/liftgate, hinge and attachmentsDec 1, 2025
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2025 Escape vehicles. The liftgate hinge covers may not be properly secured and detach from the vehicle.
A detached liftgate hinge cover can create a distraction or a road hazard, increasing the risk of a crash.
Dealers will inspect and reinstall, or replace any missing liftgate hinge covers as necessary, free of charge. Owner notification letters were mailed June 3, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SD6. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 3, 2025.
Campaign 25V829000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, padsOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2020 Escape vehicles. The rear brake pads may have been manufactured incorrectly, which can reduce brake function in the event of a brake booster malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Reduced brake function can require the driver to apply more brake pedal force, and the distance required to stop the vehicle may be extended, increasing the risk of a crash.
Dealers will replace the front brake pads, free of charge. Owner notification letters were mailed on November 5, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C31. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 13, 2025. This recall is an expansion of NHTSA recall number 21V922.
Campaign 25V693000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Fuel system, gasoline, fuel injection systemJul 11, 2025
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2020-2022 Escape vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
Dealers will update the engine control software. In addition, dealers will replace the high-pressure fuel rail assembly and fuel injectors, free of charge. As an interim repair, dealers will update the engine control software, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed August 29, 2025. Second letters will be sent once the final remedy is available, anticipated in July 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S76. This recall expands and replaces previous recall numbers 22V-859, 24V187, and 25V165. Vehicles previously remedied under 22V-859, 24V187, and 25V165 will need to have the new final remedy performed once it is available.
Campaign 25V467000 on NHTSA.gov
Back over prevention, softwareJun 27, 2025
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Campaign 25V442000 on NHTSA.gov
EngineMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2021-2023 Corsair, and 2022-2023 Maverick vehicles equipped with 2.5L HEV or PHEV engines that were repaired incorrectly under recall 23V380. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
An engine compartment fire increases the risk of injury.
Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed June 27, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S54.
Campaign 25V345000 on NHTSA.gov
Fuel system, gasoline, fuel injection systemMar 14, 2025
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2023 Bronco Sport vehicles previously repaired incorrectly under recall numbers 22V-859 or 24V-187. A fuel injector may crack and leak fuel inside the engine compartment.
A fuel leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed April 22, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S21.
Campaign 25V165000 on NHTSA.gov
Electrical system, propulsion system, traction battery, management system/energy control module (bms/becm)Dec 20, 2024
Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape, and 2021-2024 Lincoln Corsair vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.
Owners are advised not to charge battery till the remedy has been completed. Dealers will perform a battery energy control module (BECM) software update, and replace the high voltage battery pack, as necessary, free of charge. Owner notification letters were mailed on May 30, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S79.
Campaign 24V954000 on NHTSA.gov
Equipment, other, labelsNov 8, 2024
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.
Campaign 24V852000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)May 10, 2024
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick, 2020-2022 Escape, and 2021-2022 Lincoln Corsair vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
A loss of drive power increases the risk of a crash.
Dealers will update the HPCM software, free of charge. Owner notification letters were mailed May 22, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S33.
Campaign 24V330000 on NHTSA.gov
EngineMay 26, 2023
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2022-2023 Maverick, and 2021-2023 Corsair vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
An engine compartment fire increases the risk of injury.
Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will replace the engine long-block in 2023 Escape and Corsair vehicles. For the other vehicles, dealers will update the powertrain control module software. If a connecting rod bearing failure is detected, dealers will replace the engine long-block. All inspections and repairs will be performed free of charge. Owner notification letters were mailed on June 14, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S27. This recall expands and replaces recall number 22V-484. Vehicles previously repaired under 22V-484 will need to have the new remedy completed.
Campaign 23V380000 on NHTSA.gov
Fuel system, gasoline, fuel injection systemNov 18, 2022
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape and 2021-2023 Bronco Sport vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
A fuel leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
Dealers will update the engine control software to include fuel injector leak detection and install a drain tube, free of charge. Interim owner notification letters informing owners of the safety risk were mailed January 9, 2023. Remedy parts are expected to be available in 1st Quarter of 2023. Owner notification letters were mailed February 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S73. This recall includes all vehicles previously recalled under 22V-191. Vehicles previously remedied under 22V-191 will need to have the new remedy performed.
Campaign 22V859000 on NHTSA.gov
Engine and engine coolingJul 7, 2022
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, 2021-2022 Lincoln Corsair, and 2022 Maverick vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
An engine compartment fire increases the risk of injury.
Owners are advised to park and shut off the engine as quickly as possible if they hear unexpected engine noises, notice a reduction in vehicle power, or see smoke. Dealers will modify the under engine shield and active grille shutter, free of charge. Owner notification letters were mailed August 19, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S47.
Campaign 22V484000 on NHTSA.gov
Electrical system, propulsion system, traction batteryMay 13, 2022
Ford Motor Company (Ford) is recalling certain 2020 Escape and 2021 Lincoln Corsair vehicles equipped with 2.5L hybrid powertrains. Insufficient welds inside the high voltage battery may fail, resulting in a loss of drive power.
A loss of drive power increases the risk of a crash.
Dealers will replace the high voltage battery, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on July 12, 2022. Owner notification letters were mailed August 8, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S33.
Campaign 22V331000 on NHTSA.gov
Engine and engine cooling, engine, oil/lubricationMar 25, 2022
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2022 Bronco Sport vehicles equipped with 1.5L engines. The engine oil separator housing may crack and develop an oil leak.
An oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire.
Dealers will inspect the oil separator for damage or oil leaks, and replace the oil separator and seals, as necessary, free of charge. Owner notification letters were mailed April 18, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S21.
Campaign 22V191000 on NHTSA.gov
Power train, driveline, driveshaftJan 15, 2021
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
If the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.
Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. This recall began March 12, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S02.
Campaign 21V011000 on NHTSA.gov
Electrical system, body control module/bcmOct 15, 2020
Ford Motor Company (Ford) is recalling certain 2020 Escape vehicles equipped with a key-start ignition system. The Body Control Module (BCM) intermittently may not pick up the signal from the rear Tire Pressure Monitoring System (TPMS) sensors or the Remote Key Fob. In the event of a low tire pressure condition, the TPMS system may not provide an adequate warning.
Low tire pressure may lead to poor vehicle handling and a possible loss of vehicle control, increasing the risk of crash.
Ford will notify owners, and dealers will replace the BCM, free of charge. Owners are advised that two key fobs are required for the repair to be completed. The recall began December 1, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S59.
Campaign 20V635000 on NHTSA.gov
Back over prevention, sensing system, cameraSep 23, 2020
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Reduced rearward visibility can increase the risk of a crash.
Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
Campaign 20V575000 on NHTSA.gov
Power train, automatic transmissionSep 10, 2020
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S49.
Campaign 20V550000 on NHTSA.gov
Air bags, side/windowJul 17, 2020
Ford Motor Company (Ford) is recalling certain 2020 Escape and Transit vehicles. The affected vehicles may have an improperly crimped diffuser in the side curtain air bags which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the curtain air bag may not inflate properly, increasing the risk of injury.
Ford will notify owners, and dealers will replace the side curtain air bag modules, free of charge. An interim letter notifying owners of the safety risk was mailed August 3, 2020. The recall began January 11, 2021. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 20S35.
Campaign 20V415000 on NHTSA.gov
Seats, front assembly, reclinerAug 28, 2019
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
Campaign 19V633000 on NHTSA.gov
Representative owner complaints
1,531 reports, newest first.
Electrical system, Oct 29, 2020
THE REAR VIEW CAMERA DOES NOT WORK HALF THE TIME.
Other or unspecified, Oct 28, 2020
HELLO, MY NAME IS [XXX]. I RECENTLY PURCHASED A NEW VEHICLE, A 2020 FORD ESCAPE SEL, AND I HAVE BEEN TELLING MY CAR DEALERSHIPS ABOUT MY BACKUP CAMERA HOW IT JUST GOES ENTIRELY BLACK, AND IT SAID THAT THE CAMERA IS UNABLE TO WORK. I HAVE EXPRESSED MY CAR DEALERSHIPS ABOUT IT. THEY KEEP SAYING THAT WE DON'T HAVE THE PART YET, AND I AM EXHAUSTED FROM TELLING THEM, AND I ALWAYS USE MY BACKUP CAMERA TO PARK MY CAR BACK, AND I NEED YOU GUYS TO DO SOMETHING ABOUT IT. I JUST PURCHASE A NEW VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Structure, Oct 28, 2020
THE RUBBER /PLASTIC AROUND THE WINDSCREEN HAS RELEASE FROM THE GLASS.
Electrical system, Oct 27, 2020
I JUST BOUGHT THE CAR 2 WEEKS AGO AND HAVE BARELY BEEN DRIVING IT. 10/26 7AM BACK UP CAMERA WORKED FINE AND AT 630 PM WHILE BACKING UP-- IT NOW HAS UNVIEWABLE LINES THROUGH THE WHOLE SCREEN. IT LOOKS LIKE MY SCREEN IS CORRUPT OR THE BACK UP CAMERA IS BAD.
Other or unspecified, Engine, Oct 23, 2020
THE ENGINE LIGHT IN MY 2020 FORD ESCAPE KEEPS COMING ON. I TOOK IT TO ADAMSON, NOW STIVERSON DEALERSHIP, A PART WAS INSTALLED ON THE SECOND VISIT. TWO DAYS LATER, THE ENGINE LIGHT CAME ON AGAIN. I WAITED ONE WEEK UNTIL I COULD GET AN APPOINTMENT TO RETURN TO THE DEALERSHIP ON OCTOBER 22, 2020. AFTER WAITING ALL DAY, I CALLED THE DEALERSHIP AND WAS TOLD THEY HAD NOT HAD A CHANCE LOOK AT THE VEHICLE. I RETURNED TO THE DEALERSHIP ON OCTOBER 23, 2020 TO HAVE THE DEALERSHIP DETERMINE THE PROBLEM. THE CAR HAS HARD TRANSITIONS IN ACCELERATIONS AT TIMES AND THE ENGINE LIGHT IS ON SIGNALING A PROBLEM THAT HAS NOT BEEN REPAIRED. I HAVE A WARRANTY ON MY CAR. I AM PAYING MY NOTES AND WARRANTY BUT THE ISSUE WITH MY "NEW" CAR IS NOT RESOLVED.
Other or unspecified, Oct 2, 2020
SAFETY RECALL ANNOUNCED ON 2020 FORD ESCAPE. SELECTIVE, MY INSURANCE COMPANY, AND MANRY-RAWLS LLC, MY AGENCY SENT ME AN EMAIL.
Other or unspecified, Sep 23, 2020
SWITCH THAT OPERATES SIDE REAR VIEW MIRRORS IS BROKEN
Exterior lighting, Sep 2, 2020
BOTH FRONT HEAD LIGHT (SEALED) ASSEMBLIES HAVE SOME SORT OF FILM DELAMINATING INSIDE EACH ASSEMBLY.
Power train, Other or unspecified, Engine, Aug 25, 2020
VEHICLE SHIFTS VERY HARD WHEN NORMALLY DRIVING AND WHEN AUTO START AND STOP FEATURE FUNCTIONS. THE TRANSMISSION DOES NOT KNOW WHAT GEAR IT WANTS TO STAY IN, OFTEN TIMES JERKING VERY HARD, WHICH MOVES THE ENTIRE CAR AT A COMPLETE STOP OR TOSSES THE DRIVER IN THEIR SEAT WHEN MOVING AND SHIFTING. THE VEHICLE ALSO STALLED SEVERAL TIMES, LOOSING THROTTLE AND FUNCTION, ALMOST CAUSING ME TO GET T-BONED BY 2 SEPARATE CARS IN TRAFFIC. OVERALL, THE VEHICLE HAS ISSUES WITH TRANSMISSION SHIFTS, ENGINE REALIZABILITY, AND GENERAL SAFETY FEATURES AS A WHOLE. SOMEONE CAN AND WILL GET SERIOUSLY INJURED IF THIS IS NOT INVESTIGATED AND ADDRESSED. VEHICLE HAS BEEN TAKEN INTO THE DEALER WHO CAN'T FIX THE ISSUE, DESPITE IT HAPPENING SEVERAL TIMES, AND HAS INSISTED THE CUSTOMER DRIVE THE MALFUNCTIONING VEHICLE. FORD MOTOR COMPANY WAS NOTIFIED ABOUT THE COMPLAINT AND IS PROCESSING A BUY BACK ON MY PERSONAL VEHICLE. I JUST DON'T WANT OTHERS TO GET HURT.
Steering, Aug 17, 2020
WHILE DRIVING ON THE FREEWAY, VEHICLES LANE KEEP ASSIST DETECTED THAT I WAS OUT OF MY LANE AND STEERED ME ONTO THE SHOULDER. I WAS CRUISING IN THE FAR RIGHT LANE AT ABOUT 75MPH WHEN THE LANE KEEP SWERVED ME ABRUPTLY ONTO THE SHOULDER AND I HAD TO RECOVER AGAINST THE SYSTEM.
Power train, Vehicle speed control, Aug 17, 2020
UNDER UNKNOWN CIRCUMSTANCES WHEN ATTEMPTING TO ACCELERATE THE CAR EXPERIENCES SIGNIFICANT LAG WHICH PUTS ME AT RISK OF COLLISION. I ATTEMPTED TO ASSOCIATE IT WITH THE AIR CONDITIONING BUT IT DOES NOT SEEM TO BE ASSOCIATED WITH ANY SYSTEM. VEHICLE SEEMS TO LOST HALF THE POWER AND I AM UNABLE TO SAFELY MOVE INTO TRAFFIC.
Electrical system, Aug 17, 2020
WHEN SHIFTING FROM PARK TO REVERSE, REAR CAMERA DISPLAYS A DARK SCREEN WITH WAVES LIKE A BROKEN TV SCREEN. THIS HAPPENS AT LEAST ONCE A WEEK AND IS NOT CORRECTED BY SHIFTING BACK AND FORTH FROM PARK TO REVERSE. OCCURS WHEN STATIONARY SHIFTING TO REVERSE.
Wheels, Service brakes, Visibility/wiper, Aug 9, 2020
THE CAR CAMERA GOES BLACK WITH SQUIGGLY LINES WHEN PUTTING CAR IN REVERSE. THE CAR HAS LESS THAN 2000 MILES. THE DEALERSHIP STATES FORD IS AWARE OF THE ISSUE AND THERE IS A HUGE BACK ORDER ON GETTING A REPLACEMENT. NOW I HAVE A WHIRLING SOUND WHEN SPEED IS BETWEEN 25 MPH - 39 MPH. ONCE YOU LET UP ON ACCELERATION IT STOPS OR ONCE THE SPEED HAS GONE BEYOND 39 MPH. WHILE DRIVING ON GROVES HIGHWAYS YOU CAN FEEL BACKEND OF THE CAR MOVING AROUND. I HAD THIS ISSUE WITH A FUSION AND HAD TO REPLACE THE TIRES WITH A DIFFERENT BRAND DUE TO NO CONTROL OF THE VEHICLE IN THE WINTER. MY 2017 ESCAPE DOES NOT DO THIS. ALSO, THE DRIVERS SIDE TRIM DOES NOT FIT SNUG, AND HAS TO BE REPLACED AND THE DEALERSHIP SAID FORD IS AWARE OF THIS ISSUE AS WELL. LASTLY, THE BRAKES MAKE A LOUD SQUEALING NOICE WITH A HEAVY MORNING DEW OR WHEN RAINING.
Seats, Other or unspecified, Visibility/wiper, Aug 1, 2020
THE REAR VIEW/BACKUP CAMERA HAS NOT WORKED SINCE THE DAY WE DROVE IT HOME. IT WILL WORK INTERMITTENTLY BUT MOST OF THE TIME IT SHOWS WAVY LINES ACROSS THE SCREEN. OCCASIONALLY AFTER SHIFTING FROM REVERSE TO DRIVE, THE CAMERA WILL START WORKING BUT THE REAR VIEW PICTURE WILL REMAIN ON THE SCREEN EVEN WHILE IN DRIVE! THERE IS ALSO A STRANGE HUMP IN THE DASH ON THE PASSENGER SIDE AS IF SOMETHING IS PUSHING UP FROM UNDERNEATH. THE DEALER WAS CONTACTED THE DAY AFTER PURCHASE AND WE WERE TOLD TO BRING THE VEHICLE BACK FOR INSPECTION. NOW WE ARE TOLD THAT PARTS ARE NOT AVAILABLE AND THEY DON'T KNOW WHEN THEY WILL BE. FORD HAS BEEN CONTACTED AND WE ARE GETTING NO HELP FROM THEM EITHER. WE HAVE A BRAND NEW, EXPENSIVE, DEFECTIVE, AND POTENTIALLY DANGEROUS VEHICLE. IT ALSO HAS THE STRANGE LUMP IN THE DRIVER'S SEAT THAT OTHERS HAVE MENTIONED.
Air bags, Vehicle speed control, Forward collision avoidance, Jul 31, 2020, crash
TL* THE CONTACT OWNS A 2020 FORD ESCAPE. THE CONTACT STATED THAT WHILE STOPPED AND PRESSING THE BRAKE PEDAL, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO A CONCRETE PILLAR. DURING THE CRASH FRONT END WAS SEVERELY DAMAGED BUT THE AIRBAG DID NOT DEPLOY. ALSO THE COLLISION ASSISTANCE SAFETY FEATURE DID NOT ACTIVATE TO AVOID THE CRASH. DURING THE INCIDENT THE DRIVER SUSTAINED AN INJURED CHEST WHICH DID NOT REQUIRE MEDICAL TREATMENT. NO POLICE REPORT WAS TAKEN. THE VEHICLE WAS NOT TOWED. THE LOCAL DEALER ROYAL OAK FORD LOCATED AT 27550 WOODWARD AVE, ROYAL OAK, MI 48067. AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 2,000.
Steering, Power train, Jul 30, 2020
ON THE 1.5L ENGINE WHEN YOU ARE ACCELERATING IN THE NORMAL DRIVING MODE YOU EXPERIENCE A VIBRATION IN THE STEERING WHEEL SIMILAR TO A FLAT TIRE. THE 2.0L ENGINE WITH THE SAME TRANSMISSION DOES NOT EXPERIENCE THE SAME PROBLEM.
Electrical system, Visibility/wiper, Jul 26, 2020
THE REAR SAFETY CAMERA DOES NOT WORK GET WAVY LINES SIMILAR TO A BAD TV PICTURE.PROBLEM IS BY SOME REPORTS DUE TO HOT WEATHER (+ 70 FARENHEIGHT) THIS IS BS I HAVE HAD 3 OTHER VEHICLES SAME LOCATION SAME WEATHER NO PROBLEMS. RUNING AC DOES NOT SOLVE PROBLEM.WENT TO DEALER TECH FOUND LOOSE CONNECTION.BUT PROBLEM CONTINUES THIS IS A DEFINITE SAFETY FAILURE THAT IS NOT FIXED BY FORD.PROBLEM OCCURS WHEN MOVED TO REVERSE FROM PARK .HASOCCURED EVERY DAY SINCE DELIVERY
Other or unspecified, Electronic stability control (ESC), Visibility/wiper, Jul 22, 2020
WHEN I PUT THE VEHICLE IN 'PARK' ON A FLAT SURFACE, THE E-BRAKE TURNS ON AUTOMATICALLY, BUT WHEN I PARK ON A SLIGHT INCLINE, THIS DOES NOT HAPPEN. ADDITIONALLY, WHEN STOPPED AT LIGHTS, I NOTICED THAT THE VEHICLE WAS NO LONGER TURNING THE ENGINE OFF WHEN AT A COMPLETE STOP. WHEN I GOT HOME, I WENT THROUGH SOME OF THE SCREENS AND IT TOLD ME THAT THE AUTO START/STOP WAS DISABLED DUE TO BEING ON A SLOPE (BUT I WAS ON A FLAT SURFACE). ADDITIONALLY, THE WINDSHIELD WIPER FLUID IS NOT COMING OUT OF THE LINES, BUT THE PUMP IS WORKING BECAUSE I CAN HEAR IT, POSSIBLE CLOGGED LINES. LASTLY, INFOTAINMENT SYSTEM IS NOT WORKING CONSISTENTLY WITH APPLE CARPLAY ' SOMETIMES IT WORKS, SOMETIMES IT DOESN'T, USUALLY RANDOM.
Electrical system, Jul 19, 2020
BACK-UP CAMERA ERRATIC, BLIND-SPOT INDICATOR ON PASSENGER SIDE MIRROR ERRATIC, LIFT-GATE OPENS SOMETIMES JUST BY WALKING BEHIND VEHICLE OR WILL COME DOWN ON ITS OWN WHEN OPEN. ONCE, THE SYNC 3 SCREEN WAS EXTREMELY HOT TO THE TOUCH AND THE CONTROLS WERE FROZEN. THIS HAPPENED AFTER START-UP AND THE SCREEN TOOK A LONG TIME TO BOOT UP. OUR LOCAL FORD SERVICE DEPARTMENT IS AWARE OF THESE PROBLEMS (AND ACTUALLY SAW THE BACK-UP CAMERA GO SPASTIC). APPARENTLY, FORD IS AWARE OF THE CAMERA PROBLEM, BUT THE REPLACEMENT CAMERAS GIVE THE SAME PROBLEM.
Electrical system, Other or unspecified, Jul 15, 2020
THE ELECTRICAL IN THIS CAR HAS BEEN NOTHING BUT TROUBLE. I BOUGHT THE CAR WITH 2000 MILES ON IT AND I'VE HAD IT ABOUT A MONTH AND I'VE HAD 4 ISSUES WITH IT. THE FIRST ISSUES THE CRUISE CONTROL EPULD NOT WORK. I BROUGHT IT IN AND THEY FIXED IT. MY BOTTOM CUP HOLDER BROKE TWICE NOW AND IT'S LIKE THE BOTTOM OF IT FELL OUT. TODAY I GET IN MY CAR TO GO TO WORK AND THE SPEAKERS ON THE FRONT DRIVERS SIDE OF THE CAR ARE NOT WORKING. IS THIS TYPICAL OF THIS KIND OF CAR OR IS IT JUST MY LUCK? I'VE HAD MORE ISSUES WITH THIS CAR THAN I HAVE EVER HAD WITH ANY OTHER CAR I HAVE BOUGHT IN A SHORT AMOUNT OF TIME.
Wheels, Jul 6, 2020
DRIVING 25 MILES PER HOUR ON RESIDENT STREET WHEN TIRE BLEW OUT.
Power train, Electrical system, Visibility/wiper, Jul 2, 2020
MY 2020 FORD ESCAPE'S AUTOMATIC TRANSMISSION MAKES ODD WHIRRING SOUNDS AND SHIFTS HARD OFTEN WHILE DRIVING. AUTOMATIC TRANSMISSION STILL HAS A HARD TIME SHIFTING SMOOTHLY EVEN WHEN THE VEHICLES BEEN WARMED UP AND DRIVEN FOR AT LEAST 10 MINUTES. THE REAR VIEW CAMERA HAS A MIND OF ITS OWN AND DOESN'T ALWAYS WORK. EVEN WHEN IT IS WORKING THE FEED IS USUALLY TERRIBLE QUALITY. WHEN IT DOESN'T WORK YOU CAN'T SEE ANYTHING OUT OF THE REAR VIEW CAMERA, THE IMAGE QUALITY TURNS GREYISH AND IMAGES LAG.
Electrical system, Jun 16, 2020
BACKUP SAFETY CAMERA AND WARNING SYSTEM FAILS OUTSIDE TEMP IS ABOVE 70 DEGREES AND AIR CONDITIONING HAS NOT BEEN RUNNING LONG ENOUGH TO COOL THE VEHICLE INTERIOR. WHEN VEHICLE IS PARKED OUTSIDE IN THE SUMMER THE BACKUP CAMERA WILL NOT WORK UNTIL THE AIR CONDITIONING RUNS FOR ABOUT 10 MINUTES. *TR
Engine, Apr 20, 2020
TODAY, 4/19/2020, TWO OF MY CO-EMPLOYEES NOTICED THAT MY 2020 FORD ESCAPE WAS MAKING A TICKING SOUND. I DIDN'T HEAR THE TICKING SOUND UNTIL I WAS WAITING IN LINE AT ARBY'S DRIVE-THROUGH AT ABOUT 6:30 PM ARIZONA TIME.. THE TICKING IS COMING FROM MY ENGINE AREA UNDER THE HOOD. THE LOW OIL LEVEL INDICATOR LIGHT DOES NOT COME ON AND THERE IS NO VISIBLE SIGNS OF AN OIL LEAK ON THE PAVEMENT WHERE MY ESCAPE IS PARKED. COULD BE BAD SPARK PLUGS OR CAMSHAFT. THE ESCAPE HAS BEEN FINANCED WITH ALASKA CREDIT UNION AND I HAVE NOT MADE THE FIRST PAYMENT YET. $1,000 HAS BEEN PUT DOWN, $500 INITIALLY AND $500 ON A PROMISSORY NOTE.
Visibility/wiper, Apr 19, 2020
NOTHING HAS HAPPENED YET...BUT A FEW VERY CLOSE CALLS....THE EQUIPMENT THAT THE REAR VIEW MIRROR IS ATTACHED TO IS HUGE AND THE MIRROR IS SUCH THAT IS BLOCKS A MAJOR PART OF THE VIEW TO THE RIGHT...ESP WHEN I AM ON A CURVY ROAD...IT LITERALLY BLOCKS ANYTHING IN THAT AREA...ANYONE ON A SIDEWALK ETC ETC....WHEN I NEED TO LOOK TO THE RIGHT I HAVE TO BEND DOWN OR LEAN OVER...I AM GOING TO HIT OR KILL SOMEONE....I HAVE TRIED CALLING FORD....BUT HAVE BEEN TOLD THEY HAVE NO SAFETY DEPT...I AM SPOKEN TO PEOPLE IN EVERY COUNTRY WHO DO NOT KNOW HOW TO GET ME TO THE RIGHT DEPT...I HAVE LEFT MY PHONE NUMBER ETC...I ALSO ASKED IF THE MIRROR CAN BE SWAPPED OUT FOR A SMALLER ONE....I HAVE HAD TO RESORT TO PUTTING THE MIRROR UP AND DOWN...VS THE WAY IT IS SOLD.....ALSO, THIS CAR WAS MAD WITH NO COVER FOR THE CARGO AREA....I HAVE TALKED TO MANY PEOPLE ABOUT THIS..APPARENTLY THEY ARE WAITING FOR QUOTES FROM MANUFACTURERS....I OFTEN PUT MY CAR ON TRANSPORTERS...I MOVE ARTWORK AND ANTIQUES...I WOULD NEVER HAVE BOUGHT A CAR WITH NO CARGO COVER.....I AM OFTEN IN S FL...CARS ARE BROKEN INTO OFTEN...YET, AT THE CAR SHOW THERE WAS ON ON DISPLAY...TRICKING THE PUBLIC....THEY ARE HIDING FROM THESE ISSUES...PLEASE HELP ME GET ANSWERS...HAVE LEASED A FORD OVER 8 YEARS...NEVER AGAIN...AND I WANT PEOPLE TO KNOW THESE ISSUES SO THEY CAN RETHINK THE PURCHASE...SAFETY SHOULD COME FIRST.......I AM NOT INCLUDING PICS NOW...JUST SIT IN ANY 2020 ESCAPE.....