2000 Ford Explorer
Problems, recalls and owner-reported issues
Tires is the leading concern among 1,078 owner complaints filed for this model year. This is the 11th highest complaint count among 26 Explorer model years with reports.
Of the 2000 reports, 112 involved a crash and 83 involved a fire. 118 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Vehicle speed controlOct 13, 2009
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 09V399000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Vehicle speed controlAug 3, 2007
ON CERTAIN PICKUP TRUCKS, PASSENGER VEHICLES, SPORT UTILITY VEHICLES, AND MOTOR HOMES CHASSIS, THE SPEED CONTROL DEACTIVATION SWITCH MAY, UNDER CERTAIN CONDITIONS, LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
THIS COULD RESULT IN AN UNDERHOOD FIRE.
DEALERS WILL INSTALL A FUSED WIRING HARNESS. OWNERS OF THE PASSENGER CARS INCLUDED IN THIS CAMPAIGN WILL BE INSTRUCTED TO RETURN THEIR VEHICLES TO THEIR DEALERS TO HAVE THE SPEED CONTROL DEACTIVATION SWITCH DISCONNECTED AS AN INTERIM REPAIR. AS SOON AS REPAIR PARTS ARE AVAILABLE (EXPECTED OCTOBER 2007), OWNERS WILL BE INSTRUCTED TO RETURN TO THE DEALERS FOR INSTALLATION OF A FUSED WIRING HARNESS. THE RECALL BEGAN ON AUGUST 13, 2007, AND MAILING COMPLETED BY SEPTEMBER 19, 2007. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
Campaign 07V336000 on NHTSA.gov
Fuel system, gasolineJun 13, 2006
CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE CONNECTION MAY BELIEVE THAT THE QUICK CONNECTOR IS FULLY ATTACHED.
FAILURE OF THIS CONNECTION COULD LEAD TO FUEL SPILLAGE AND, IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.
UFI WILL NOTIFY OWNERS AND REPLACE THE FILTERS FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 4, 2006. OWNERS MAY CONTACT UFI FILTERS USA AT 800-230-5876.
Campaign 06E056000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Seats, front assembly, reclinerAug 5, 2003
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HIGH BACK SEATS, THE UPPER BOLT ON THE DRIVER'S SIDE HIGH BACK SEAT, THAT ATTACHES THE SEAT RECLINER MECHANISM TO THE SEAT BACK FRAME, COULD FRACTURE. IF THE BOLT FRACTURES AND DOES NOT JAM IN THE SEAT BACK FRAME, THE SEAT BACK MAY RECLINE UNTIL IT MAKES CONTACT WITH AN OBJECT BEHIND THE SEAT, SUCH AS THE SECOND ROW SEAT CUSHION.
THE DRIVER COULD POTENTIALLY LOSE CONTACT WITH THE STEERING WHEEL OR FOOT PEDALS DURING SUCH AN EVENT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE DRIVER SEAT UPPER BOLT WITH A METAL SPACER AND BOLT. IN ADDITION, SEATS WITH TUBULAR BACK FRAMES WILL HAVE THE FULLY THREADED LOWER RECLINER BOLT REPLACED WITH A PARTIALLY THREADED BOLT. OWNER NOTIFICATION BEGAN ON AUGUST 29, 2003. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 03V281000 on NHTSA.gov
Vehicle speed control, cablesAug 5, 2003
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH SPEED CONTROL AND 4.0L SOHC ENGINES, IF THE STRAND COVER ON THE SPEED CONTROL CABLE BECOMES FLARED AT THE END, THE SPEED CONTROL CABLE MAY BIND WHEN THE SPEED CONTROL IS ACTIVATED.
THE THROTTLE RETURN SPRING FORCE MAY NOT BE SUFFICIENT TO OVERCOME THE BINDING CONDITION WHEN THE SPEED CONTROL IS DISENGAGED. BRAKING FUNCTION WOULD BE MAINTAINED THOUGH STOPPING DISTANCES MAY BE INCREASED.
DEALERS WILL INSPECT THE SPEED CONTROL CABLE AND, IF NECESSARY, REPLACE IT. OWNER NOTIFICATION BEGAN AUGUST 29, 2003. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 03V280000 on NHTSA.gov
StructureMar 7, 2003
CERTAIN PICKUP TRUCK, VAN, AND MINI VAN CONVERSIONS EQUIPPED WITH SOUTHERN COMFORT BUILT RUNNING BOARDS THAT CONTAIN CERTAIN COURTESY LIGHTS MANUFACTURED BY AMERICAN TECHNOLOGY COMPONENTS, INC. THESE UNITS CONTAIN A COURTESY LIGHT OR LIGHTS THAT MIGHT OVERHEAT WHEN THE WIRE HARNESS IS EXPOSED TO EXCESSIVE MOISTURE AND ROAD SALT.
THIS OVERHEATING CONDITION CAN CAUSE THE RUNNING BOARD TO MELT OR CAUSE A FIRE.
DEALERS WILL REPLACE THE WIRING HARNESS ON THESE RUNNING BOARDS. OWNER NOTIFICATION BEGAN MARCH 7, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SOUTHERN COMFORT AT 1-800-745-6096.
Campaign 03V094000 on NHTSA.gov
Tires, tread/beltMay 22, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. EQUIPMENT DESCRIPTION: FORD IS REPLACING ALL FIRESTONE WILDERNESS AT 15, 16, AND 17 INCH TIRES MOUNTED ON FORD TRUCKS AND SUVS. FORD REPORTS TREAD SEPARATION CAN OCCUR DUE TO A COMBINATION OF THE SENSITIVITY OF THE TIRE DESIGN TO STRESS, AGING, AND MANUFACTURING DIFFERENCES BETWEEN PLANTS. FORD IS REPLACING THESE TIRES TO PREVENT POSSIBLE PREMATURE TIRE FAILURE. VEHICLE DESCRIPTION: THE VEHICLES LISTED BELOW MAY HAVE BEEN ORIGINALLY EQUIPPED WITH FIRESTONE WILDERNESS AT TIRES OR MAY HAVE HAD WILDERNESS AT TIRES INSTALLED DURING THE FIRESTONE RECALL LAUNCHED IN AUGUST 2000. CERTAIN 1991 THROUGHT 2002 FORD EXPLORER CERTAIN 2001 THROUGHT 2002 EXPLORER SPORT, AND SPORT TRAC CERTAIN 1997 THROUGH 2002 MERCURY MOUNTAINEER CERTAIN 1991 THROUGH 2001 RANGER CERTAIN 1999 THROUGH 2001 EXPEDITION CERTAIN 1991 THROUGH 1994, AND 1997 MODEL YEAR F-SERIES CERTAIN 1991 THROUGH 1994 BRONCO NOTE: BOTH ORIGINAL EQUIPMENT AND REPLACEMENT TIRES ARE AFFECTED.
SHOULD THE TREAD SEPARATE AT HIGHWAY SPEEDS, A VEHICLE CRASH COULD OCCUR, POSSIBLY RESULTING IN PERSONAL INJURY OR DEATH.
THE REPLACEMENT/REIMBURSEMENT PROGRAM FOR THIS CAMPAIGN EXPIRED ON MARCH 31, 2002. HOWEVER, CUSTOMERS CAN CONTACT FORD AT 1-877-917-3673 OR GO ON-LINE TO WWW.FORD.COM FOR POSSIBLE ASSISTANCE.
Campaign 01X001000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Nov 28, 2000
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES EQUIPPED WITH THE 3.27 OR 3.55 AXLE RATION. THE SUBJECT VEHICLES HAVE A POWERTRAIN CONTROL MODULE THAT COULD ALLOW THE VEHICLE TO EXCEED THE DESIGN INTENT TOP SPEED. AT THESE EXTREME SPEEDS, THE VEHICLE COULD BE CAPABLE OF EXCEEDING THE SPEED RATING OF THE TIRE.
OPERATING THE VEHICLE ABOVE THE MAXIMUM SPEED RATING COULD LEAD TO A TIRE FAILURE WHICH AT THESE SPEEDS COULD RESULT IN A CRASH.
DEALERS WILL REPROGRAM THE POWERTRAIN CONTROL MODULE.
Campaign 00V395000 on NHTSA.gov
Tires, tread/beltAug 21, 2000
TIRE DESCRIPTION: FIRESTONE WILDERNESS AT, SIZE P235/75R15, PRODUCED AT THE DECATUR, ILLINOIS TIRE PLANT AND ALL FIRESTONE RADIAL ATX AND RADIAL ATX II TIRES, SIZE P235/75R15. OPERATION OF THESE TIRES AT LOW INFLATION PRESSURES, HIGH SPEED, AND IN HOT WEATHER, CAN CONTRIBUTE TO SEPARATION OF THE TIRE TREAD.
IF THE TREAD SEPARATES FROM THE TIRE, THE DRIVER CAN LOSE CONTROL OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH CAUSING INJURY OR DEATH.
THE REPLACEMENT/REIMBURSEMENT PROGRAM FOR THIS CAMPAIGN EXPIRED ON AUGUST 29, 2001. HOWEVER, CUSTOMERS SHOULD CONTACT FIRESTONE CUSTOMER SERVICE AT 1-800-465-1904 FOR POSSIBLE ASSISTANCE.
Campaign 00T005000 on NHTSA.gov
Seat beltsAug 18, 2000
VEHICLE DESCRIPTION: PASSENGER VEHICLES, LIGHT DUTY TRUCKS, SPORT UTILITY VEHICLES, AND MINI VANS EQUIPPED WITH TRW SEAT BELT BUCKLE ASSEMBLIES. THE BUCKLE BASE OF THESE SEAT BELT ASSEMBLIES WERE NOT PROPERLY HEAT TREATED AND THEREFORE DO NOT PASS THE LOAD BEARING REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, "SEAT BELT ASSEMBLIES."
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED.
DEALERS WILL INSPECT THE DATE CODE ON CERTAIN SEAT BELT BUCKLES OF YOUR VEHICLE AND REPLACE ALL SEAT BELT BUCKLES THAT FALL WITHIN THE SUSPECT DATE CODE RANGE. OWNER NOTIFICATION BEGAN OCTOBER 26, 2000. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 00V228001 on NHTSA.gov
Air bags, side/windowJul 5, 2000
VEHICLE DESCRIPTION: 4-DOOR SPORT UTILITY VEHICLES EQUIPPED WITH SIDE AIR BAGS. THE SUBJECT VEHICLES HAVE A REVISED LEVEL SIDE CRASH SENSOR THAT COULD DEPLOY THE SIDE AIR BAG IF THE IGNITION KEY IS IN THE "RUN" POSITION AND THE SEATBELT WEBBING IS FORCIBLY EXTRACTED FROM A LOCKED RETRACTOR WITH A JERKING MOTION.
INADVERTENT SIDE AIR BAG DEPLOYMENT COULD CAUSE PERSONAL INJURY TO THE SEAT OCCUPANT.
DEALERS WILL REPLACE THE SIDE CRASH SENSORS WITH A REVISED DESIGN THAT WILL REDUCE THE LIKELIHOOD OF AN UNEXPECTED SIDE AIR BAG DEPLOYMENT.
Campaign 00V179000 on NHTSA.gov
Electrical system, wiring, fuses and circuit breakersMar 7, 2000
VEHICLE DESCRIPTION: MULTI-PURPOSE VEHICLES EQUIPPED WITH 4.0L ENGINES AND ALL-TIME 4-WHEEL DRIVE (A4WD) POWERTRAINS. THE GENERIC ELECTRONIC MODULE (GEM) COULD EXPERIENCE A CONDITION REFERRED TO AS "LOCK-UP" IN WHICH THE GEM CONTROLLED ELECTRONIC FUNCTIONS (E.G., FRONT WINDSHIELD WIPERS, INTERIOR LIGHTS, 4X4 SYSTEM, ETC.) COULD NOT BE TURNED ON OR, IN SOME CASES IF THE FUNCTION IS ON, COULD NOT BE TURNED OFF.
AN INOPERATIVE WINDSHIELD WIPER SYSTEM COULD AFFECT DRIVER VISIBILITY, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSTALL A RESISTOR IN THE GEM CIRCUIT.
Campaign 00V072000 on NHTSA.gov
Representative owner complaints: engine and engine cooling
102 reports, newest first. Show all
Engine and engine cooling, Oct 30, 2003
WHEN STOPPING AT A STOP SIGN OR A TRAFFIC LIGHT VEHICLE STALLED. CONSUMER TOOK VEHICLE TO DEALER ON TWO SEPARATE OCCASIONS, BUT THE PROBLEM STILL OCCURS. *AK
Steering, Engine and engine cooling, Oct 19, 2003
DISAPPOINTMENT OVER A RECENTLY PURCHASED 2000 FORD EXPLORER. *LA THE CONSUMER HAD EXPERIENCED PROBLEMS WITH THE ENGINE AND THE STEERING OF THE VEHICLE. THE DEALER WAS NOTIFIED ABOUT MECHANICAL PROBLEMS. *CB
Engine and engine cooling, Structure, Sep 29, 2003
DEALER REPLACED THE SERPENTINE BELT, BUT AN ENGINE NOISE WAS STILL HEARD WHILE DRIVING . ALSO, WINDSHIELD WAS LEAKING WHEN RAINING OR WASHING THE VEHICLE.*AK
Engine and engine cooling, Aug 10, 2003
VEHICLE STARTED LOSING POWER. WAS TOLD IT NEEDED A TUNE UP. ALSO WAS TOLD THAT THE SPARK PLUG WIRES WERE BROKEN AND FRAYED. THEY WERE REPLACED ALONG WITH ALL THE FILTERS AND NEW FLUIDS AS WELL AS A FUEL SYSTEM CLEANER. WHEN THIS DID NOT WORK I WAS INFORMED THAT THE CAR NEEDED TO GO TO A FORD DEALER AS THE CAR WAS "THROWING OUT ALL OF THESE DIFFERENT CODES". IT WAS TOWED TO A FORD DEALERSHIP AND I WAS TOLD BY THE SERVICE ADVISER THAT THE CAR WAS FIXED AND RUNNING IN TIP TOP SHAPE. SINCE THEN I HAVE ENCOUNTERED STALLING AND STILL NO POWER AND THE VEHICLE IS RUNNING ROUGHER. THE ENGINE LIGHT CAME ON RIGHT AFTER I PICKED IT UP FROM THE DEALERSHIP. IT HAS COST ME $1,000 SO FAR AND AM AFRAID WHAT IT WILL FINALLY COST TO REMEDY THIS SITUATION. I DO NOT FEEL SAFE IN THIS VEHICLE. *NLM
Suspension, Engine and engine cooling, Jun 20, 2003
WHILE DRIVING AT ANY SPEED AND WITH NO WARNING VEHICLE WILL HEAVILY JERK, AND THEN ENGINE CHECK LIGHT WILL COME ON AND STAY ON THE REMAINDER OF THE TIME VEHICLE WAS BEING OPERATED. DEALER NOTIFIED.*AK
Engine and engine cooling, Jun 20, 2003
VEHICLE WILL NOT START AT TIMES WITHOUT DEPRESSING AND HOLDING ON THE GAS. VEHICLE STALLS OUT AND/OR THE RPM'S BARELY IDLE OVER 0. AT OTHER TIMES WHEN STARTING THE VEHICLE THE RPM'S REV UP HIGH. SEEMS NOT TO BE GETTING SUFFICIENT POWER WHEN DRIVING, CAN DEPRESS GAS PEDAL TO FLOOR BUT WILL NOT PICK UP ANY SPEED. BEEN UNABLE TO TAKE THE TRUCK OVER 80 MPH. *NLM
Engine and engine cooling, Jun 17, 2003
DEALER HAD TO REPLACE ENGINE AFTER OIL PRESSURE DROPPED OUT WITHOUT WARNING. ENGINE LOCKED UP BEFORE I COULD TRAVEL 1/4 MILE TO GET OFF ROAD. FORD MOTOR COMPANY OFFERED NO HELP SINCE ENGINE HAD 39000 MILES, 3000 MILES OVER WARRANTY. *JB
Suspension, Service brakes, Hydraulic, Engine and engine cooling, Jun 10, 2003
VEHICLE HAS ALWAYS HAD A PULSATING IN THE BRAKE PEDAL SINCE ABOUT 7000 MILES. THIS TIME THE BRAKE MASTER CYLINDER FAILED. UPON INSPECTION BY THE DEALER HE STATED THAT I NEEDED TO REPLACE BRAKES, ROTORS, ( BOTH OF WHICH HAVE BEEN REPLACED AT LEAST TWICE BEFORE ) MASTER CYLINDER, SERPENTINE BELT AND TENSIONER AND HAVE COMPLETE BRAKE SYSTEM FLUSH. ALL IN THE SPAN OF 3 YEARS. THIS VEHICLE HAS ALSO HAD THE BALL JOINTS REPLACED AND CONTROL ARMS AS WELL. MULTIPLE OCCURENCES OF THE SAME SYMPTOMS. *AK
Suspension, Service brakes, Hydraulic, Engine and engine cooling, Electrical system, Visibility, Tires, Jun 3, 2003
THE FIRESTONE TIRES WERE REPLACED WITH GOODYEAR TIRES DUE TO HUMMING NOISES AND RECALL#00T005000. THE ENGINE MADE NOISE, VIBRATED, OVERHEATED AND WOULD NOT RESPOND UPON ACCELERATION. THE VEHICLES FAULTY SHOCKS CAUSED NOISE WHEN DRIVING OVER BUMPS IN THE ROAD, VIBRATION AND NOISE IN THE FRONT END. THE ABS WARNING LIGHT ILLUMINATED. THE DRIVERS SIDE WINDOW WAS OFF TRACK, WOULD NOT GO UP ALL THE WAY AND WENT UP UNEVENLY. THE STARTER BECAME STUCK MADE SCRAPING SOUNDS. THE CONSUMER REQUESTED A FULL REFUND OF THE PURCHASE PRICE IN ACCORDANCE TO THE LEMON LAW. *MR *SCC *NLM
Suspension, Engine and engine cooling, Mar 17, 2003
08-14-02 (39685 MILES) - REPLACED IDLE AIR CONTROL VALVE - $215.87 03-14-03 (46676 MILES) - REPLACED CONTROL ARM AND BALL JOINTS- $770.82 I FEEL THAT THE ABOVE MENTIONED REPAIRS THAT WERE MADE TO MY 3 YEAR OLD VEHICLE ARE A RESULT OF POOR CRAFTSMANSHIP AND QUALITY WHEN THE VEHICLE WAS MADE, AND THAT THESE CURRENT PROBLEMS ARE EVIDENCE OF "INFANT MORTALITY". THE FORD MOTOR COMPANY HAS REFUSED TO ACCEPT ANY FINANCIAL RESPONSIBILITY AND DID NOTHING MORE THAN RECEIVE MY COMPLAINT. *JB
Engine and engine cooling, Feb 20, 2003
I HAVE A LETTER I SENT TO FORD MOTOR CORPORATION AND WILL ATTACH TO THIS E-MAIL
Engine and engine cooling, Electrical system, Jan 22, 2003
TIMING TENSIONER WAS RECALLED. TENSIONER DAMAGED MY TIMING CHAIN, WHICH DAMAGED MY ENGINE. TURN SIGNAL SWITCH NEVER WORKED PROPERLY AFTER 31,000 MI, DASH LIGHTS AND GUAGES FAILED TO WORK CONSISTENTLY OR AT ALL BEGINNING 25,000 MI, REAR WINDOW WIPER NEVER WIPED PROPERLY, HEATER SWITCH BEGAN FAILING AT 36,000 MI. LAST DELIMMA WAS CATALYIC CONVERTER GOING OUT AT 60,000 MI. ALSO, AFTER REPLACEMENT OF TENSIONER, OIL CHANGE HAD BEEN DONE AT SAME TIME. 10 MILES AFTER LEAVING DEALERSHIP, GASKET FELL OFF AND LOST ALL OIL PRESSURE WHILE ENGINE WAS ON. I ASKED DEALERSHIP (COURTESY FORD, POUSLBO WA) TO CHECK FOR DAMAGE, THEY SAID "NO, IT'S FINE, DON'T WORRY." END RESULT, DUE TO ENGINE DAMAGE FROM RECALLED TENSIONER+ TIMING CHAIN, FORD AGREED TO TERMINATE LEASE EARLY. I WILL NEVER PURCHASE A FORD AGAIN. TERRIBLE CUSTOMER SERVICE. I CONTACTED THE NATIONAL CUSTOMER SERVICE HOTLINE MANY TIMES ATTEMPTING TO RESOLVE THESE MATTERS, NEVER GOT A CALL BACK AS PROMISED. DEALERSHIP NEVER FOLLOWED UP ON MY COMPLAINTS AND CONCERNS.
Engine and engine cooling, Air bags, Jan 15, 2003, crash
CONSUMER STATED THAT THE ENGINE STALLS WHEN VEHICLE IS GOING DOWNWARD. ALSO STATED THE HE HIT A DEER AND AIR BAG DIDN'T DEPLOY UPON COLLISION. TS
Engine and engine cooling, Jan 8, 2003
CONSUMER STATES WHEN STARTING THE VEHICLE THE ENGINE WOULD MAKE A TICKING SOUND. CONSUMER STATES ENGINE IS NO LONGER ANY GOOD. DEALER NOTIFIED. TS
Engine and engine cooling, Dec 30, 2002
PURCHSED VEHICLE NEW. AFTER 6000 MILES ENGINE DEVELOPED A RATTLING SOUND WHEN COLD. DEALER REPLACED ENGINE AND NEW ENGINE MAKES SAME SOUND AFTER 6000 MILES. DEALER SAYS IT IS A CHARACTERISTIC OF THE OHV ENGINE. IF SO, WHY DID THEY REPLACE IT IN THE FIRST PLACE.
Engine and engine cooling, Oct 25, 2002, crash
CONSUMER STATES THAT WHILE DRIVING AND NO WARNING THE MOTOR STARTED RACING AND THE CONSUMER LOST CONTROL OF THE VEHICLE CAUSING AN ACCIDENT. DEALER NOTIFIED TS
Engine and engine cooling, Aug 26, 2002
HESITATION AFTER STOPPING. *AK
Engine and engine cooling, Aug 23, 2002
THE VEHICLE IS NOW AT THE DEALERS GETTING A WHOLE NEW ENGINE REPLACED AND THEY ARE REQUIRING THAT I PAY HALF THE COST. I WANT FORD TO BY THIS LEMON BACK. I CAN NOT AFFORD THIS CAR ANYLONGER WITH ALL OF THE MAJOR PROBLEMS ITS GIVING ME.*AK
Engine and engine cooling, Aug 22, 2002
I PREVIOUSLY OWNED A 1998 EXPLORER THAT HAD THE SAME PROBLEM I AM HAVING WITH MY 2000 EXPLORER. FROM TALKING WITH THE FORD DEALER MECHANIC, THIS IS A WIDESPREAD PROBLEM THAT IS OCCURRING AFTER 30,000 MILES THAT IS A POTENTIALLY DANGEROUS SITUATION. THE PROBLEM IS UPON STARTUP OF THE VEHICLE, THE ENGINE WILL CRANK, AND WHEN THE IGNITION KEY IS RELEASED, THE ENGINE DIES IMMEDIATELY. THE ONLY WAY TO KEEP THE ENGINE RUNNING IS TO KEEP ONE FOOT ON THE GAS PEDAL DEPRESSED. TO DRIVE THE VEHICLE ONE FOOT MUST BE ON THE GAS AND ONE ON THE BRAKE TO KEEP THE ENGINE FROM STALLING. THIS IS PRESENTING A POTENTIALLY DANGEROUS SITUATION AND FORD IS QUITE AWARE OF IT, BUT DOING NOTHING IN THE FORM OF A RECALL OR SAFETY BULLETIN TO CONSUMERS. FORTUNATELY MY 1998 FIRST FAILED UNDER WARRANTY, BUT MY 2000 HAPPENED AFTER MY 36,000 MILE WARRANTY. THE PROBLEM OCCURS INTERMITTENTLY BUT FREQUENT AT TIMES, AFTER DRIVING SEVERAL MILES, IT WOULD CORRECT ITSELF. I THINK FORD NEEDS TO ADDRESS THIS PROBLEM AND DO ANY REPAIRS AT NO COST TO THE OWNER. *PH *JB **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**766061
Steering, Engine and engine cooling, Power train, Tires, Wheels, Other or unspecified, Aug 20, 2002
WHILE DRIVING AND WITH NO WARNING, THE LEFT REAR TIRE SIDEWALL STARTED TO SEPARATE, CAUSING A TIRE BLOWOUT. DEALER NOTIFED. SIZE P235 175R15, DOT6#M6HLFNWR2801. *AK THE VEHICLE STARTED TO SWAY TO THE LEFT-2 TIMES. THE CONSUMER'S HUSBAND THEN STARTED TO DECELERATE, AND ON THE THIRD TIME THE LEFT REAR TIRE EXPLODED. THE VEHICLE WAS VERY DIFFICULT TO CONTROL, AND DAMAGE WAS DONE TO THE PANEL(VENT PEELINGS), AND THE TIRES/RIMS NEEDED TO BE REPLACED. (OTHER) PROBLEMS IN DETAIL ARE AS FOLLOWED: THE WHEEL/TIRES WERE OUT OF ROUND, THERE WAS A VIBRATION FROM THE DRIVE SHAFT, STEERING/EXCESSIVE TIRE WEAR, AND THE ENGINE THERMOSTAT IS STICKING. *SCC
Engine and engine cooling, Aug 15, 2002
INTERMITTENTLY VEHICLE STARTED TO SHAKE AND HESITATE. WHEN THIS HAPPENED, ENGINE BEGAN TO KNOCK EXCESSIVELY. DEALERSHIP INSISTED THIS WAS THE CHARACTERISTIC OF THE ENGINE, AND DOESN'T KNOW HOW TO REMEMDY THE CONDITION. *AK IN ADDITION VEHICLE STALLED OUT TWICE. *TT
Engine and engine cooling, Apr 25, 2002
TENSIONER WAS UNDER WARRANTY - BUT DAMAGE IS NOT ($1K) FORD IS NOT HELPING. *AK
Engine and engine cooling, Apr 9, 2002
CONSUMER STATES SHE NOTICED A KNOCKING NOISE IN THE ENGINE AT ABOUT 10,000 MILES, CONSUMER WAS INFORMED THAT FORD WAS AWARE OF THE PROBLEM, BUT HAD NO FIX.*JB
Engine and engine cooling, Mar 28, 2002
SHORTLY AFTER PURCHASING THE VEHICLE USED WITH 16000 MILES, I BEGAN TO NOTICE A VIBRATION AND RATTLING SOUND WHILE AT IDLE. IT APPEARS TO HAPPEN MORE OFTEN WHEN THE A/C COMPRESSOR IS RUNNING, CAUSING THE IDLE RPM'S TO BE EVEN LOWER. AT THIS LOW IDLE SPEED OF AROUND 500-600 RPM, THE VIBRATION AND RATTLING OCCURS AND ONLY STOPS IF THE RPM'S ARE INCREASED. AND WHILE DRIVING RECENTLY WITH 32600 MILES ON THE VEHICLE, THE RPM'S SEEMED TO BE ABNORMALLY HIGH, RESULTING IN INCREASED BRAKING EFFORT TO SLOW THE VEHICLE, AND AT STARTUP OF THE ENGINE, INITIAL IDLE SPEEDS OF UP TO 2500 RPM. ENGINE TEMPERTURE WAS ALSO NOTED TO BE ABOVE THE TYPICAL OPERATING TEMPERATURE AND COULD ONLY BE LOWERED BY SETTING THE HEATER & FAN ON HIGH TO REMOVE HEAT FROM THE COOLANT. NLM
Engine and engine cooling, Fuel system, Other, Visibility, Equipment, Mar 12, 2002
THIS EXLORER/EDDIE BAUER WAS LEASED BRAND NEW. I HAVE HAD NOTHING BUT PROBLEMS BEGINNING WITH THE FIRST WEEK OF HAVING IT (IE. STALLING, SHUTTING OFF, ENGINE FAILURE, EXCESSIVE WIND NOISE, WINDOW/RADIO REPLACEMENT, INACCURATE FUEL READINGS ETC..). I HAVE BEEN BOUNCED BACK AND FORTH BETWEEN THE SERVICE AND SALES DEPT. OF THE DEALSHIP. THEIR FAVORITE ANSWER TO A PROBLEM IS, "WE ARE UNABLE TO DUPLICATE CONSUMER CONCERN." HELLO!!!!, THIS IS WHY YOU GET PAID THE BIG BUCKS! I AM NOT AN ENGINEER OR SAVY WITH VEHICLE TERMINOLOGY. HOWEVER, I THINK I'M SMART ENOUGH TO KNOW THERE IS A MAJOR PROBLEM HERE. I AM A SINGLE PARENT WHO IS CONCERNED FOR MYSELF AND CHILD'S SAFETY. THIS HAS BEEN A NIGHTMARE FOR ME AND I AM REACHING OUT TO WHOMEVER WILL LISTEN TO MY CONCERNS. *AK